Macbook powers on but is stuck on white backround screen w/ apple icon
hello,
i was wondering if someone would be kind enough to point me in the right direction where I can find step by step instructions on how to solve my macbook issue and have OS running again?
Basically I just turned on my Macbook and a white background screen comes up with the apple trademark in the center and it just remains there. Do I need to run disc utility? Is it disc 1 or disc 2 that came w/ the macbook? What exactly are the steps?
Thank you very much in advance.
Use Disc 1 that came withe MacBook. Insert it and hold down the C key as you start. Select your language, and then select Disk Utility from the Utilities menu in the menubar. Select your internal drive from the list on the left, and then run Repair Disk.
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IMac g5 is stuck at white startup screen with apple logo & spinning circle
Hello,
i had a digital copy of os x leopard and i was trying to reinstall it, so i would double click on install mac os x, and it would tell me to restart, i would do this but nothing happened so i had to mount the disk again and double click install mac os x, and it told me to restart again. so i looked up how to install leopard from a dmg file, and it said to restore the dmg to the drive, so i went into disk utility and i put the source as the dmg, and the destination i dragged the imac hdd icon. it finished and i was gonna select the leopard file as my startup disk in system preferences, but that wouldnt run. i then noticed some of the letters were missing on the name of the icons in the dock, so i just restarted the computer, but it got stuck on the white screen. i tried lots of stuff like turning on while holding shift, but it didnt do anything, and i tried with cmd+s and that gave me some black command prompt where i typed/sbin/fsck -fy and that did some stuff and it said my drive was okay, but it still wont start up. What do i do?!?!im trying tiger right now, first i wanna reinstall tiger, than leopard next, you know, one problem at a time. i dunno maybe, heres the readme:
Read Before You Install
Mac OS X
Read this document before you install Mac OS X. It includes information about
supported computers, system requirements, and installing Mac OS X.
For more information about Mac OS X, visit this website:
• www.apple.com/macosx/
For the latest information about using Mac OS X, connect to the Internet and open Mac
Help. To open Mac Help, click the Help menu in the Finder and choose Mac Help.
For information about the support available for this product, see the AppleCare
Software Services and Support Guide included with Mac OS X.
System requirements
You must have a Macintosh computer with:
• a PowerPC G3, G4, or G5 processor
• a DVD drive
• built-in FireWire
• at least 256 MB of RAM
• a built-in display or a display connected to an Apple-supplied video card supported
by your computer
• at least 3 GB of disk space available, or 4 GB if you install the developer tools
If you see a message in the Installer that you do not have enough disk space to install
Mac OS X, you can deselect items to save space. To deselect items, click Custom Install
in the Easy Install panel.
Updating your computer’s firmware
You may need to update your computer’s firmware. It’s best to update the firmware
before installing Mac OS X. If you haven’t started the Mac OS X Installer, check the
Apple Software Updates website to see if there are any firmware updates for your
computer:
• www.apple.com/support/downloads/
If you don’t do this, you may see a message that you need to update your computer’s
firmware when you start the Installer. To update the firmware, you will need to quit the
Installer and restart your computer using your current startup disk, then check the
Software Updates website.
If you have problems with your computer after installing this version of Mac OS X, you
might need to update the firmware even though you did not see a message when you
installed the software. Check the Software Updates website for recent firmware updates
for your computer.
Starting installation
To start installing Mac OS X, insert the Mac OS X Install DVD and double-click the
Install Mac OS X icon:
You can also start installing Mac OS X by inserting the Install DVD and restarting your
computer while holding down the C key, or by selecting the Install DVD as your startup
disk using Startup Disk preferences.
Quitting the Installer
If you need to quit the Installer before you click Install in the Easy Install or Custom
Install pane, choose Quit Installer from the Installer application menu, then click
Startup Disk to select a startup disk for your computer.
If you have already clicked Install, wait until installation finishes.
Advice about hardware compatibility
Installing on a Power Macintosh G3 (Blue and White)
If you have a Power Macintosh G3 (Blue and White) that came with an Apple SCSI hard
disk, do not choose UNIX File System (UFS) as the format for the destination disk.
Installing on a computer with a third-party SCSI card
If you have a third-party SCSI card installed in your computer and you cannot start up
Mac OS X, attach a disk drive or terminator to one of the card’s ports. If you continue
to have problems, try removing the card. Contact the manufacturer of the card for
more information about using the card with Mac OS X.
Installing on a computer with a third-party video card
If you have a third-party video card installed in your computer, you may need to
remove it before you install Mac OS X. Contact the manufacturer of the card for more
information about using the card with Mac OS X.
Advice about installing Mac OS X
Erasing and formatting your disk
When you install Mac OS X, you can erase the destination disk you select. In the “Select
a Destination” pane of the Installer, click the Options button. Select Erase and Install
then choose a format. In most cases, choose Mac OS Extended (Journaled).
Important Do not choose UNIX File System (UFS) unless you need to work with this
format. If you choose UFS, Mac OS 9 and all Mac OS 9 applications must be installed on
a Mac OS Extended format disk to use them with the Classic environment.
To install Mac OS X on the same disk or disk partition as Mac OS 9, the disk must be in
Mac OS Extended format. If it isn’t, quit the Installer and back up your files, then
reformat the disk.
You can also partition your hard disk into several volumes before you install Mac OS X.
In the Installer, choose Utilities > Open Disk Utility and click Partition. Partitioning the
disk erases the entire disk, so be sure to back up your files first.
Installing optional software
Easy Install installs all the software you need to use Mac OS X, but does not install
some additional software. If you want to install this optional software or you don’t
want to install all the software installed using Easy Install, click Custom Install and
select the items you want to install. If you want to install this optional software later,
insert the Mac OS X Install DVD and double-click Optional Installs.
Locating the Installer log
When you install Mac OS X, the Installer saves a log of the installation. To see the log,
open Console (in /Applications/Utilities), click Logs, then click the triangle next to /
var/log and select install.log.
Reinstalling Mac OS X
To reinstall Mac OS X, insert the Mac OS X Install DVD and double-click the Install
Mac OS X icon, then follow the onscreen instructions. When you see the “Select a
Destination” pane, click Options to select how to install Mac OS X:
• Select “Archive and Install” to save your existing system files, user accounts and
their home folders, and existing network settings. The Installer saves files in a
folder named Previous System so that you can copy them to an appropriate location
later. You cannot start up your computer using the Previous System folder.
• Select “Erase and Install” to erase the destination volume and install a new copy of
Mac OS X. If you select this option, you will lose all your files and the software you
have installed on the destination volume, so you may want to back it up first. If you
select this option, you can choose the format for the volume. In most cases, choose
Mac OS Extended (Journaled) from the pop-up menu.
Setting up and connecting to the Internet
If you have an existing Internet service provider (ISP) and you’re installing Mac OS X for
the first time, you need to enter your Internet connection information when installation
finishes. Be sure to have the information available. If you have problems connecting to
the Internet, contact your ISP to make sure you have the correct information.
Advice about using Mac OS X
If you have problems starting up
If you cannot start up your computer, insert the Mac OS X Install DVD and restart your
computer while holding down the C key. Choose, Choose > Open Disk Utility, then
click First Aid to repair your disk.
If you have problems starting up your computer and you have devices connected to
your computer such as FireWire drives, USB printers, or external displays, try
disconnecting them before starting up again.
Upgrading your applications and other software
For best results with Mac OS X, look for versions of your applications that are built for
Mac OS X. Check the Mac OS X website for information about available applications:
• www.apple.com/macosx/
If you cannot find Mac OS X versions, upgrade to the latest Mac OS 9 version to use
with the Mac OS X Classic environment. Check with the manufacturers for the latest
updates.
Using POP email accounts and On My Mac mailboxes in Tiger and Panther
If you have a shared home folder and you access a POP email account using Mail in
both Mac OS X Panther and Mac OS X Tiger, you will not see messages that you retrieve
in one version when you switch to the other.
As an alternative, you can deselect the option to remove copies from the server after
retrieving your messages. To change this option, open the Accounts pane of Mail
preferences and click Advanced.
You will not see messages saved in a mailbox on your computer when you switch from
one version to another. To avoid this problem, use separate home folders for each
version of Mac OS X.
Your IMAP account will synchronize automatically when you switch between Mail in
Tiger and Panther.
© 2005 Apple Computer, Inc. All rights reserved. Apple, the Apple logo, FireWire, Macintosh, Mac OS, and
Power Macintosh are trademarks of Apple Computer, Inc., registered in the U.S. and other countries.
PowerPC is a trademark of International Business Corporation, used under license therefrom.
it says that a imac g5 can work -
MacBook 2008 or 2009(?) stuck on grey boot screen with Apple logo and rotating gear under it.
See now, the real problem is that I can't even try Disk Utility because I don't have the original disks seeing as I bought this MacBook off of Amazon. I tried Safe Mode, Single User Mode, & resetting the PRAM. Basically everything I can do without the original disks. How do I do this?! Please help for I'm desperate.
Sounds like you've already read this Apple note. No bootable external backup hard drive? You might call Apple support to see if they still have the original OS X disks for your system, or you can buy OS X 10.6 from the online Apple for $20, which would be an upgrade, assuming you have at least 1GB of memory. Otherwise, take it into an Apple store for assistance.
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Please help!
The SMC Reset is for power related issues which you don't have.
The Gray Screen issue occurs if there is a incompatible or outdated third party at boot kernel extension file or if there is a corruption in one of the files of OS X itself.
You can bypass the kext files at boot by holding the Shift Key down while booting the machine, this will hopefully allow you to get in and backup users files off the machine first.
The best method to quickly fix Gray Screen issues is simply to #8 Reinstall Just OS X method, that way it kicks out any and all at boot kext files and gives a new copy of OS X itself, without touching most other programs or your files.
..Step by Step to fix your Mac
You will need to Software Update fully until clear afterwards to bring your security and Apple programs up to date, then evaluate which third party programs are no longer working (no at boot kext files) and seeing if there is a update for them that is compatible with your latest OS X verison before reinstalling them. -
TS1367 My MacBook turned on but is stuck on the white screen with the apple and the loading circle.
My MacBook turned on but is stuck on the white screen with the apple and the loading circle.
Hi there Mpontari,
I would recommend taking a look at the troubleshooting steps found in the article below.
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/ts2570
-Griff W. -
My Macbook Pro is stuck at the loading screen (the apple with the spinning circle underneath). I went to Best Buy to get help, and they told me to call Apple Help and ask them to 'restore my unit', which he said is a matter of only about 4 mouse clicks. If it was so easy, I didn't understand why he couldn't do it for me. But he said that even though I have a 3 year warranty and protection plan with them, they were not responsible for this type of problem. Whatever.
Anyway, so I called Apple Help, and even though he was familiar with my problem, it's been more than 90 days since I purchased the laptop, therefore I'd have to set up a service agreement to get his assistance, meaning I'd have to PAY him. So now i'm stuck, and I'm just hoping somebody knows what to do to help me
I don't have any disc that I apparently need, and I don't remember ever getting one. However, if there is some other way to fix this issue, please let me know. Thanks for your time and assistance
BrennaHI, have you blown the dust out lately?
Does it boot better/further if allowed to cool?
If you're sure the RAM is good, try the Hair Dryer trick...
http://discussions.apple.com/message.jspa?messageID=13240047#13240047
https://discussions.apple.com/message/15223603#15223603
https://discussions.apple.com/message/15499912#15499912
https://discussions.apple.com/message/15613068#15613068
https://discussions.apple.com/thread/3270112
https://discussions.apple.com/message/16053892#16053892
No power light at all...
https://discussions.apple.com/thread/3692775?tstart=0
It can show on any G5, and even many other computers & electronic devices of the period.
http://www.macintouch.com/reliability/pmg5.html
http://lowendmac.com/ppc/power-macintosh-g5.html
And see this last one in particular...
https://discussions.apple.com/message/16781690#16781690
Heat gun better...
https://discussions.apple.com/thread/3916312?tstart=0
If we don't get more help or answers here, feel free to join my site & ask...
http://x704.net/bbs -
As the title says.
I was installing the new EFI software update on my macbook pro and I became stuck on the grey screen with the window that said "installing 2 items", its been on the same screen for 2 1/2 hours. does anyone know what I can do?
I don't want to restart it because im scared that something might go wrong.
operating lionLimitLess- wrote:
Hi,
I had the power supply connected when I attempted it previously but even so my problem occurred. My rom is different and so I still need to update it.
Thanks
I wanted to mark your answer helpful too but I didn't know that I could only put it for 2 answers. Sorry
That was good advice by G-N and s/he is correct about it. Unfortunately, ASC allows only 2 "helpful" and 1 "correct" marks per thread. -
hi
i have an iphone 4s and has not been a year yet no water damage but there is a white cloudy screen around the edges and will start going crazy with different colors and all someone please gel what is wrong with it?I switched the usb port and did the whole recovery holding of the buttons ect... And it worked, the computer detected the phone and i was able to click restore. However, the computer says preparing iphone for restore and it is still doing the restarting thing where the apple fades away and then comes back like it is restarting. If i can somehow get past this i will be able to go back to factory settings and resolve my problem, but this is where i am stuck.
-
Macbook pro will not boot. I get the gray screen, an apple icon and spinning wheel. I tried to start in safe mode, but get this same screen. The only thing different is that I added the zedge update app to do a sync for adding ringtones to my apple cell phone. How can I get a good boot. I am fairly new to apple computer.
Reset PRAM: http://support.apple.com/kb/PH4405 and then try a normal boot.
Run the Startup Manager to select Startup disk: http://support.apple.com/kb/HT1310
If those did not work your disk may be sick or dying. The top priority at this point is to make a backup copy of your data.
Check the health of the disk. Boot in Recovery Mode (Boot, Command-R). Run Disk Utility. Click on the upper left disk icon. Does the S.M.A.R.T. status say “Verified”? If not the disk/SSD is unhealthy and needs to be replaced. Even if it does not show “Verified” you can still attempt a backup.
Click on the icon indented below, usually called “Macintosh HD” and Verify Disk. If it finishes with a green “OK” message then all is well with the disk. If it shows errors in red then you have found a problem to address once the system is backed up. Do not attempt software repairs until you have secured the data.
If the disk will not show up at all in Disk Utility as your ran the tests above then it may be dead or it may have a bad internal SATA cable. A trip to an Apple store for confirmation would be in order.
If you have an external disk drive you can use as a backup drive then do so. If not Google “Hitachi USB 3.0 external hard drive 1TB” to purchase one or go to a brick-and-mortar store (including an Apple store) to pickup one. Any 1 TB external drive will do.
Assuming it is still breathing you can try to recover the data without booting from the sick disk.
Reformat the external disk. (This will erase all data on the external disk.)
Boot in Recovery Mode. Start Disk Utility. Plug in the new disk. Select it’s disk Icon (the second one down, left justified). Select the Partition tab.
Partition Layout > Single Partition
Name: Emergency Recovery 1 (or whatever name you wish to use)
Format: Mac OS Extended (journaled)
Options… > GUID Partition Table > OK
Apply
Select the Restore tab.
Drag the old system volume (Macintosh HD) to Source.
Drag the new disk volume (Emergency Recovery 1) to Destination.
Click on Restore.
It may take a long time for the backup.
If that will not complete post back for other emergency data recovery methods, including those from a brody.
If the backup succeeds, use the First Aid tab in Disk Utility to select the old volume (Macintosh HD) and Repair Disk. If it does not finish with a green OK message try to repair it once or twice more. If it repairs with a green OK message, will it boot normally? If not, boot from the Recovery Partition and reinstall OS X.
If it is still not healthy, post back for further instructions. -
When I turn on my imac all I see is a white screen, the apple icon and a spinning pin-wheel that never stops spinning. My computer is stuck! Any Suggestions?
Follow all the steps at > Mac OS X: Gray screen appears during startup
-
My HP Envy h8-1417c Powers up, but nothing shows up on the screen
When I power up my Envy the green light comes on, everything sounds the way it normally does, but nothing appears on the screen. This has happened before but I didn't address it at the moment, went out of town and returned with it working just fine. Not sure what the problem can be. Please help!
Thanks
Martell Parker
[Personal Information Removed]Hello @sirmartell09,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that your desktop computer powers up, but nothing shows up on the screen, and I would be happy to assist you in this matter!
To restore your desktop's power functions once again, I recommend following the steps in this document on Computer Starts but Screen Remains Blank (Windows 8).
If the issue persists, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I hope this helps!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping! -
When using my ipad air it keeps coming off the page I'm on or app I am using and going back to the home screen. Also when using my ipad the screen will go white with a black apple icon in the middle for about 20 seconds then it makes a ping sound and goes to the home screen. Could anyone help please. Thank you :-)
Read here:
http://help.apple.com/ipad/8/#/iPad9a245e3e -
My iMac is stuck with a grey screen with a icon of a lock.
My iMac is stuck with a grey screen with a icon of a lock.
You enter Target Disk mode by launching the iMac with the "T" key held down or by the method you used. It's used so another Mac connected to it can access the files as if it were another external HD. This document describes the process: Target Disk Mode, Transferring files between two computers using FireWire
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My macbook pro doesn't bootbeyond the grey screen with apple icon and spinning wheel.
My macbook pro doesn't boot beyond the grey screen with apple icon and spinning wheel. I used the "Option" button to access the Disk Utility function and run Repair Disk and Repair Disk Permissions. Should I restart my computer?
The following support article is somewhat outdated. Where it refers to booting from an installation disc, you should boot from your recovery partition (if running 10.7 or later) by holding down the key combination command-R at the chime.
Mac OS X: Gray screen appears during startup -
Mt iPhone shows unread messages that aren't there! I have held down the power and home buttons until blank screen and apple icon appear only to find it is cleared, but within minutes the unread messages reappear! Please help
Have you restored the iphone through itunes?
You say the unread messages aren't there but then they appear?
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