MacBook powers up and then down automatically
My MacBook will power up but then automatically powers down. It won't let me log on to download any software updates.
Back up your documents and everything else important to you, not that there is any reason to believe your hard disk may be failing, but the symptoms you describe may presage an impending disk failure, and you should have backups anyway.
If you are running OS X "Lion" or "Mountain Lion":
Boot OS X Recovery by holding ⌘ and r (two fingers) while you start your Mac. At the Mac OS X Utilities screen, select Disk Utility. Select your startup volume (usually named "Macintosh HD") and click the Repair Disk button. Describe any errors it reports in red.
If you are running a version of OS X prior to Lion, you will need to start your Mac from its original grey System Install DVD to perform the above. Insert the disc and start the Mac while holding the c key.
When it finishes restart your Mac and test it again for operation. If it's still not behaving as you expect it should, write back for more recommendations.
Similar Messages
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USB drive with install image is showing in Startup Manager on a Mac Pro, but wont boot. Showing circle with cross strip, and shut down automatically. USB device are made and work on two different MacBook Pro, but used on Mac Pro. Any help?
OS X installers have always been fairly specific, hardware-wise. I haven't read anything reflecting that situation with the Recovery HD, so it may be that the Recovery HD created for the MacBook Pro does not have the necessary drivers for the Mac Pro. Obviously, nothing definitive here, but a possibility.
-
My macbook wakes up and then goes back to standy even when the lid is open.
so my macbook turns on and then the screen stays on for like 2 seconds then goes back to standby. it does not shut down because when i wake it up again by pressning any button, it is where i was before. Also when it is in standy even when the lid is on, the standby light blinks as if the lid is closed. i can never use it because the screen only stays on for 2 seconds then turns off going to stand by. does anyone have a similar problem or know how to fix this?
thanks in advance!mkedge wrote:
it worked for snow leopard.
now, in Lion, when you open the lid, it automatically detects that you opened and it turns on macbooks display
That's called progress! -
My macbook pro freezes and then displays a blue screen with black stripes... do you know what's wrong with it?
I have a two and half year mac book pro... I've had some issues with the screen looking scrambled when I quit certain applications, but now it's turned into something worse. I'll be working on my computer and the thing will freeze. When I force restart, the first screen, the apple logo, will be a blue tint and won't boot up normally. Then I try safe mood and it will then boot just fine. But there are blue stripes on my screen. The screen alternates from a blue tint to normal and if the computer freezes again the screen will become completely blue with black stripes. I haven't tried reinstalling my software because I don't have the startup discs that came with my computer. If I was sure that would fix it I would purchase them, but if it's a hardware issue I'm afraid that I'm screwed. I've been able to successfully get the blue off my screen by putting it to sleep and then waking it up, but that's not working well anymore either.
Does anyone else have experience with this? Is it the firmware or what? I have a MacBook Pro from early 2011 and I'm running Mac OS X 10.6.8.
Please help... Thanks!I just experienced this exact same issue with my early 2011 15" macbook pro. Since like a month after purchasing it I had issues with the screen randomly going dark on me. I sent it in for repair inder waranty they replaced the gpu and logic board but I continued to have the same issues with the screen randomly going black sometimes I would need to reboot it in order to get the screen to go back on but it happened so infrequently and I used the computer for school so disnt find the time to resend it in to apple. Just last night the screen started to display the blue screen with black verticle lines on it. I called apple and explained to them the issues that had been ongoing since I purchased the laptop but they said because I was now outside of warantee that any repairs at thia point wouldn't be covered. Fml so glad I spent 2200 on this future proof macbook pro what a joke my sister purchased a toshiba laptop for 300 4 years ago and it still running like a champ. I loved my macbook but at the price I paid I expect it to last longer than 2 years before leaving me high and dry. *** apple??
-
i am deleting files through my trash in my macbook pro (2010) and then emptying the trash can, but my hard disk space is not increasing! i recently upgraded to lion and the problem is new, wasn't the same with snow leopard! HELP!!!!!
When i press command+I (Get Info) i see that there is 140 GB "Available Space" on my hard disk but when i click on my hard disk icon on the desktop, and then press "space" i only see 102 GB free!! What the f*???
Please HELP!!!!!! Getting second thoughts on Lion!!!!Hi b,
Have you restarted yet? -
Multi Column Report - printing Across and then Down
Is there any setup option for a multi column report to go across and then down instead of down & across as a default. The problem I am experiencing is that some where and some how the two columns are not horizontally aligned properly - neither in the
report view nor in the exported PDF.
The added difficulty is the problems created by this misaligned labels while printing on a custom paper that is smaller in size. Though I can setup the custom dimensions and get the desired 4x2 labels on the screen the printing doesn't sit in proper places
on a preformatted paper.
Is there any solution(s). Thanks in advance.Hi Christal,
Based on my understanding, you want to make multi columns go across then down in the report.
For your requirement, on query level, we should add an additional field(DisplayColumn) in the dataset, the field indicates the column in which the corresponding records will display. When designing a report, we add a group in the report, then insert some
tablixes into the detail row. Within the nested tablix, we specify filter expression based on the value of DisplayColumn field. So that we can decide which data should display on which column. When previewing the report, you can find the report displays like
newsletter-style. Besides, if we design the report like this, the report can supports all renders. For detail information about how to design the report step by step, please refer to this article:
Creating Multiple-Column Reports [SSRS] .
If you have any question, please feel free to ask.
Best regards,
Qiuyun Yu
Qiuyun Yu
TechNet Community Support -
I Bought CS6 in October 2013, and then downed it ( je l'ai téléchargé ) in 2014, but, for personal reasons I only now try installing it. I can't manage to do it. I begin to do it, but I can't find any way to continute. Please, could you help me?
I have got Windows 8.1. There is a greyish icon indicating a file for CS.
N.D.Try downloading it again if you are using an older downloaded file.
http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html -
i just finished downloading all my songs from my HP 630 laptop onto my 8 month old nanao which I lost and just found. all went well. However now when I select a song it plays perfecetly for about 2 -3 minutes and then it shuts off automatically. Can anyone kelp me? Thanks!
AlTake it to Apple for evaluation.
FYI, this is the iTunes for Windows forum, the issue has nothing to do with iTunes. -
MacBook Pro crashed, and then question mark folder appeared
So I have a MacBook Pro, the other day I left my computer on sleep mode as I always do. I open my computer to find a screen that is slightly grey, like the picture link: http://farm1.staticflickr.com/55/126466201_486bff5598.jpg
I've had this happen to me before, and so I restarted it without worries.
First I held down the Power button for 3-5 seconds and then it powered off.
I'm not one to have patients as I am a teenager, so I quickly booted the computer on.
I had the signature Mac chime, and then it went to a grey screen, I went to get something to drink, as I remembered Mac's take quite the time to boot back up.
I came back to the same grey screen with a flashing folder with a question mark on it. I was now in panic mode. I lucky had my trustee iPhone by my side and quickly described my problem, found many articles on solutions, but nothing truly worked. I tried the "Hold C and turn on power at the same time", "Safe boot by holding Shift", "Try PRAM", and blah blah blah.
At first I was missing my Install disc, as many of the articles stated, my problem may be resolved by using the disc. I am a teenager, this disc could be ANYWHERE, so thinking on my feet, I went to my mothers laptop case and found her Install disc (which was 10.6.7, my computer was running 10.6.3). I didn't realize the difference until much later.
After a few hours of trying to fiddle around with my moms disc, I decided to go on a hard core hunt for my disc.
Hours later, my room in a huge mess, I found my disc, under my bed (of course).
It took me an hour to figure out how to get my moms stuck disc out of my MacBook.
I found that solution through another article.
So I put in my Install disc and I went to go backup my MacBook with my external hard drive, and I went through the steps required and I thought forsure it was fixed and done, until this: http://tinypic.com/r/hupto4/5
I'm stuck.
I've been sitting trying to fix this for at least 12 hours now, and I have had minimal success.
--Questions
1.) Could I have damaged something, by putting my moms install disc in?
2.) Where did my hard drive go? Could I have possibly deleted it?
3.) Is this the end for my MacBook Pro?
Specs:
MacBook Pro
Bought: Last year (but on the back it says 2010)
Snow Leoperd
OS X 10.6.3
External drive: My Passport (Link: http://www.wdc.com/en/products/products.aspx?id=440 )
Please provide a step-by-step fixture if possible.
Thanks!Failed hard drive possible. Bring it to an Apple store or AASP.
-
MacBook Pro freezes or shut down automatically in sleep mode
Hi there,
since awhile I'm troubled with a strange problem: Every now and then my MacBook Pro freezes randomly.
The only way to recover is to use the power button. There is no causality with programs I used or with
external devices. I don't use SOPHOS by the way.
The second strange thing is that my MacBookPro also automatically shuts down (after a while) when I use the screensaver
or the sleep mode. Any Idea?
Kind Regards,Try a Safe Mode boot ...
Startup your Mac in Safe Mode
A Safe Mode boot takes longer than a normal boot so be patient.
Once you are in Safe Mode, click Restart from the Apple () menu.
A Safe Mode boot deletes some system caches that may help. -
Why is my 2010 macbook pro freezing and shutting down every time I start it?
Today, after using my macbook pro to upload pictures from my iphone, my computer started having problems and shutting down. The screen goes gray and a box pops up saying that a problem exists and that I need to restart my computer. I've only had the macbook since last November, so I don't understand why I've been having so many problems with it. This happened a few times to a lesser extent in Senegal when I was there for 5 months. I used a mac power adapter so I don't think it could be an over-charge problem.
Please help!Sounds like your iphone is causing kernal panics.
Unplug everything. Keyboards, mice, external hard drives, the lot.
One of these devices could be causing it.
Then, grab your Install DVD, and boot while holding the C button.
Select your language.
Go to Utilities > Disk Utility > Repair Disk + Repair Permissions
Then restart, and every once in a while, add one of the keyboards/mice/iphones/hdd's one by one to see if they are causing issues & therefore identifying the culprit. -
Macbook pro dims and then brightens within a second
I have my macbook pro 2.4 ghz 15" set to automatically reduce brightness before display goes to sleep. When it does this, the display sometimes dims and the keyboard shuts off like its supposed to but other times the display dims and then within a second it brightens and the keyboard stays dark. I'm not sure why this is. I mean it doesn't do it more than it does but its still frustrating. Is it due to the 10.6.5 OS?
Could it be related to the ambient light sensor? Turn it off and see. The check box for this can be found in Displays Preferences.
-
Computer freezes and shuts down automatically
Hi,
I'm playing SimCity 4 and it looks like the CD is just fine but my mini mac keeps freezing up & then shuts down automatically. Computer meets system requirements of OS X 10 & up, Can it be the memory? If it is, can I get more virtual memory & how? Can it be something else? I know very little about my mini mac. Thanks for the help.Guess the first question would be, how much memory does the Mini currently have? Below are the specification required to play the game:
Operating System: Mac OS X 10.2.3 or later
CPU Processor: PowerPC G3 or later
CPU Speed: 500MHz or faster
Memory: 256 MB or higher
Hard Disk Space: 2.4GB free disk space
Video Card (ATI): Radeon 7500 or better
Video Card (NVidia): GeForce2 MX or better
Video Memory (VRam): 32 MB or higher
Media Required: CD Drive
It should have at least these requirements, so you could try to reinstall the graphics drivers. -
My Macbook "blacks out" and then turns back on?
There are times when my MacBook will "turn off" or "black out" and then after a few seconds, it would just turn on again with all the applications I was opening opened up already. Please help? This has happened 3 times now. :/
Looks like you have a 2010 Macbook. Are you running 10..6 Snow Leopard? Things to check. Go to system preferences/energy saver/ schedule and make sure nothing is checked. Also uncheck put hard drive to sleep. Do a pram reset/Command/Option?P/R and hold power button down for three chimes. You could also reset SMC. Hold down the Command?Option?Shift while holding down the power button for about 10 second. You should be able to access the apple hardware test by starting up and holding down the D or Option D on startup. Run the test. If not and you have the install disks you can run it from there by inserting it and doing the same thing. Use disk utilities in the utilities folder to repair disk permissions and verify your hard drive. If it needs repair ,you'll need to use the install disk to do it under utilities at the top of the screen. If you have a newer operating system ,Then the only way to do this is through the restore partition by starting up and holding down the option or option r.You could look in your library system fold logs and see if you see anything under crach report that says thermal. Let me know.
-
My Safari will not load and then quit automatically.
Process:
WebProcess [413]
Path:
/System/Library/StagedFrameworks/Safari/WebKit2.framework/WebProcess.app/Content s/MacOS/WebProcess
Identifier:
com.apple.WebProcess
Version:
8536 (8536.26.17)
Build Info:
WebKit2-7536026017000000~1
Code Type:
X86-64 (Native)
Parent Process: ??? [1]
User ID:
501
Date/Time:
2013-02-25 18:02:48.025 -0500
OS Version:
Mac OS X 10.8.2 (12C60)
Report Version: 10
Interval Since Last Report:
1168810 sec
Crashes Since Last Report:
13
Per-App Interval Since Last Report: 676328 sec
Per-App Crashes Since Last Report: 13
Anonymous UUID:
E46A2643-F004-FC05-DCE4-515A69FCC0D3
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
Assertion failed: (s->stack->next != NULL), function CGGStackRestore, file Context/CGGStack.c, line 77.
Bundle controller class:
BrowserBundleController
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib
0x00007fff90173212 __pthread_kill + 10
1 libsystem_c.dylib
0x00007fff919dcaf4 pthread_kill + 90
2 libsystem_c.dylib
0x00007fff91a20dce abort + 143
3 libsystem_c.dylib
0x00007fff91a21e2a __assert_rtn + 146
4 com.apple.CoreGraphics
0x00007fff950ed064 CGGStackRestore + 145
5 com.apple.CoreGraphics
0x00007fff950ecfaa CGContextRestoreGState + 32
6 com.apple.WebCore
0x0000000108bbddee WebCore::TileCache::drawLayer(WebTileLayer*, CGContext*) + 174
7 com.apple.QuartzCore
0x00007fff8f76a02c CABackingStoreUpdate_ + 3474
8 com.apple.QuartzCore
0x00007fff8f768ce2 CA::Layer::display_() + 1188
9 com.apple.QuartzCore
0x00007fff8f768661 CA::Layer::display_if_needed(CA::Transaction*) + 593
10 com.apple.QuartzCore
0x00007fff8f767e7b CA::Layer::layout_and_display_if_needed(CA::Transaction*) + 35
11 com.apple.QuartzCore
0x00007fff8f75d653 CA::Context::commit_transaction(CA::Transaction*) + 261
12 com.apple.QuartzCore
0x00007fff8f75d423 CA::Transaction::commit() + 369
13 com.apple.QuartzCore
0x00007fff8f75d23f CA::Transaction::observer_callback(__CFRunLoopObserver*, unsigned long, void*) + 63
14 com.apple.CoreFoundation
0x00007fff9612b9b7 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23
15 com.apple.CoreFoundation
0x00007fff9612b921 __CFRunLoopDoObservers + 369
16 com.apple.CoreFoundation
0x00007fff961066d4 CFRunLoopRunSpecific + 324
17 com.apple.HIToolbox
0x00007fff8f3e00a4 RunCurrentEventLoopInMode + 209
18 com.apple.HIToolbox
0x00007fff8f3dfe42 ReceiveNextEventCommon + 356
19 com.apple.HIToolbox
0x00007fff8f3dfcd3 BlockUntilNextEventMatchingListInMode + 62
20 com.apple.AppKit
0x00007fff93b04613 _DPSNextEvent + 685
21 com.apple.AppKit
0x00007fff93b03ed2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
22 com.apple.AppKit
0x00007fff93afb283 -[NSApplication run] + 517
23 com.apple.WebCore
0x0000000108a9fdef WebCore::RunLoop::run() + 63
24 com.apple.WebKit2
0x0000000107a79c8a WebKit::WebProcessMain(WebKit::CommandLine const&) + 2586
25 com.apple.WebKit2
0x0000000107a415bd WebKitMain + 285
26 com.apple.WebProcess
0x000000010793ce7b 0x10793c000 + 3707
27 libdyld.dylib
0x00007fff92b0b7e1 start + 1
Thread 1:
0 libsystem_kernel.dylib
0x00007fff901736d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff919ddeec _pthread_workq_return + 25
2 libsystem_c.dylib
0x00007fff919ddcb3 _pthread_wqthread + 412
3 libsystem_c.dylib
0x00007fff919c8171 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x00007fff90173d16 kevent + 10
1 libdispatch.dylib
0x00007fff8efb9dea _dispatch_mgr_invoke + 883
2 libdispatch.dylib
0x00007fff8efb99ee _dispatch_mgr_thread + 54
Thread 3:
0 libsystem_kernel.dylib
0x00007fff901736d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff919ddeec _pthread_workq_return + 25
2 libsystem_c.dylib
0x00007fff919ddcb3 _pthread_wqthread + 412
3 libsystem_c.dylib
0x00007fff919c8171 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib
0x00007fff901736d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff919ddeec _pthread_workq_return + 25
2 libsystem_c.dylib
0x00007fff919ddcb3 _pthread_wqthread + 412
3 libsystem_c.dylib
0x00007fff919c8171 start_wqthread + 13
Thread 5:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib
0x00007fff90171686 mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff90170c42 mach_msg + 70
2 com.apple.CoreFoundation
0x00007fff96101803 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation
0x00007fff96106ee6 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation
0x00007fff961066b2 CFRunLoopRunSpecific + 290
5 com.apple.Foundation
0x00007fff90b7c586 +[NSURLConnection(Loader) _resourceLoadLoop:] + 356
6 com.apple.Foundation
0x00007fff90bda612 __NSThread__main__ + 1345
7 libsystem_c.dylib
0x00007fff919db742 _pthread_start + 327
8 libsystem_c.dylib
0x00007fff919c8181 thread_start + 13
Thread 6:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib
0x00007fff901730fa __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff919dff89 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore
0x0000000107ccef26 ***::ThreadCondition::timedWait(***::Mutex&, double) + 118
3 com.apple.JavaScriptCore
0x0000000107ef0d0a JSC::BlockAllocator::blockFreeingThreadMain() + 90
4 com.apple.JavaScriptCore
0x0000000107f0636f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib
0x00007fff919db742 _pthread_start + 327
6 libsystem_c.dylib
0x00007fff919c8181 thread_start + 13
Thread 7:: JavaScriptCore::Marking
0 libsystem_kernel.dylib
0x00007fff901730fa __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff919dff89 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore
0x0000000107e53724 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 212
3 com.apple.JavaScriptCore
0x0000000107e53606 JSC::MarkStackThreadSharedData::markingThreadMain() + 214
4 com.apple.JavaScriptCore
0x0000000107f0636f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib
0x00007fff919db742 _pthread_start + 327
6 libsystem_c.dylib
0x00007fff919c8181 thread_start + 13
Thread 8:: JavaScriptCore::Marking
0 libsystem_kernel.dylib
0x00007fff901730fa __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff919dff89 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore
0x0000000107e53724 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 212
3 com.apple.JavaScriptCore
0x0000000107e53606 JSC::MarkStackThreadSharedData::markingThreadMain() + 214
4 com.apple.JavaScriptCore
0x0000000107f0636f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib
0x00007fff919db742 _pthread_start + 327
6 libsystem_c.dylib
0x00007fff919c8181 thread_start + 13
Thread 9:: JavaScriptCore::Marking
0 libsystem_kernel.dylib
0x00007fff901730fa __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff919dff89 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore
0x0000000107e53724 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 212
3 com.apple.JavaScriptCore
0x0000000107e53606 JSC::MarkStackThreadSharedData::markingThreadMain() + 214
4 com.apple.JavaScriptCore
0x0000000107f0636f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib
0x00007fff919db742 _pthread_start + 327
6 libsystem_c.dylib
0x00007fff919c8181 thread_start + 13
Thread 10:: WebCore: Scrolling
0 libsystem_kernel.dylib
0x00007fff90171686 mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff90170c42 mach_msg + 70
2 com.apple.CoreFoundation
0x00007fff96101803 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation
0x00007fff96106ee6 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation
0x00007fff961066b2 CFRunLoopRunSpecific + 290
5 com.apple.CoreFoundation
0x00007fff96115371 CFRunLoopRun + 97
6 com.apple.WebCore
0x0000000108ab5291 WebCore::ScrollingThread::initializeRunLoop() + 273
7 com.apple.JavaScriptCore
0x0000000107f0636f ***::wtfThreadEntryPoint(void*) + 15
8 libsystem_c.dylib
0x00007fff919db742 _pthread_start + 327
9 libsystem_c.dylib
0x00007fff919c8181 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib
0x00007fff901736d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff919ddeec _pthread_workq_return + 25
2 libsystem_c.dylib
0x00007fff919ddcb3 _pthread_wqthread + 412
3 libsystem_c.dylib
0x00007fff919c8171 start_wqthread + 13
Thread 12:
0 libsystem_kernel.dylib
0x00007fff901736d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff919ddeec _pthread_workq_return + 25
2 libsystem_c.dylib
0x00007fff919ddcb3 _pthread_wqthread + 412
3 libsystem_c.dylib
0x00007fff919c8171 start_wqthread + 13
Thread 13:: com.apple.CFSocket.private
0 libsystem_kernel.dylib
0x00007fff90173322 __select + 10
1 com.apple.CoreFoundation
0x00007fff961464e6 __CFSocketManager + 1302
2 libsystem_c.dylib
0x00007fff919db742 _pthread_start + 327
3 libsystem_c.dylib
0x00007fff919c8181 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib
0x00007fff901736d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff919ddeec _pthread_workq_return + 25
2 libsystem_c.dylib
0x00007fff919ddcb3 _pthread_wqthread + 412
3 libsystem_c.dylib
0x00007fff919c8171 start_wqthread + 13
Thread 15:
0 libsystem_kernel.dylib
0x00007fff901736d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff919ddeec _pthread_workq_return + 25
2 libsystem_c.dylib
0x00007fff919ddcb3 _pthread_wqthread + 412
3 libsystem_c.dylib
0x00007fff919c8171 start_wqthread + 13
Thread 16:
0 libsystem_kernel.dylib
0x00007fff901736d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff919ddeec _pthread_workq_return + 25
2 libsystem_c.dylib
0x00007fff919ddcb3 _pthread_wqthread + 412
3 libsystem_c.dylib
0x00007fff919c8171 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff582c18a8 rdx: 0x0000000000000000
rdi: 0x0000000000000303 rsi: 0x0000000000000006 rbp: 0x00007fff582c18d0 rsp: 0x00007fff582c18a8
r8: 0x00007fff7deaf278 r9: 0x000000000000004d r10: 0x0000000020000000 r11: 0x0000000000000206
r12: 0x00007fff95977d54 r13: 0x00007fff95977d18 r14: 0x00007fff7deb0180 r15: 0x00007fff95977d28
rip: 0x00007fff90173212 rfl: 0x0000000000000206 cr2: 0x00007fff7dea8fe8
Logical CPU: 0
Binary Images:
0x10793c000 -
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0x7fff9131bff7 com.apple.print.framework.Print (8.0 - 258) <34666CC2-B86D-3313-B3B6-A9977AD593DA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x7fff9131c000 -
0x7fff91389fff com.apple.datadetectorscore (4.0 - 269.1) <C94C372B-3821-3A46-A8C2-091AB1CFF7F4> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x7fff9138a000 -
0x7fff91424fff libvMisc.dylib (380.6) <714336EA-1C0E-3735-B31C-19DFDAAF6221> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x7fff91425000 -
0x7fff916aaff7 com.apple.RawCamera.bundle (4.04 - 680) <F9A2656C-CE71-326E-BD6D-077487F49D74> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff916ab000 -
0x7fff916cbfff libPng.dylib (845) <C3CDD2B4-3CB0-3F6D-8411-DAAF267E952B> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x7fff91718000 -
0x7fff91832fff com.apple.coreavchd (5.6.0 - 5600.4.16) <0CF2ABE5-B088-3B5D-9C04-47AE708ADAE3> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
0x7fff91833000 -
0x7fff918b4fff com.apple.Metadata (10.7.0 - 707.3) <A45D75C1-B311-39F0-AF4A-63FCCC098C1D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
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0x7fff918d3ff7 com.apple.frameworks.preferencepanes (15.0 - 15.0) <45E922F9-E5F5-3026-90BA-C1F5F8451C9B> /System/Library/Frameworks/PreferencePanes.framework/Versions/A/PreferencePanes
0x7fff918d4000 -
0x7fff918d4fff com.apple.Accelerate.vecLib (3.8 - vecLib 3.8) <B5A18EE8-DF81-38DD-ACAF-7076B2A26225> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x7fff918d5000 -
0x7fff91901fff com.apple.quartzfilters (1.8.0 - 1.7.0) <B8DE45D7-1827-3379-A478-1A574A1D11D9> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
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0x7fff91902fff com.apple.Cocoa (6.7 - 19) <1F77945C-F37A-3171-B22E-F7AB0FCBB4D4> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
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0x7fff9194bfff com.apple.framework.CoreWiFi (1.0 - 100.10) <0E863B4A-1094-3F8D-BEDE-D99537E9C588> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
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0x7fff919c2ff7 com.apple.framework.IOKit (2.0 - 755.18.10) <142E19DD-1C8D-3D61-ABC8-83994A73279F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
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0x7fff91a93fe7 libsystem_c.dylib (825.25) <8CBCF9B9-EBB7-365E-A3FF-2F3850763C6B> /usr/lib/system/libsystem_c.dylib
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0x7fff91b0dfff com.apple.framework.internetaccounts (2.1 - 210) <0AB62FFA-42C8-3433-9C23-7D1AB411348F> /System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/Interne tAccounts
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0x7fff91b17fff com.apple.Accelerate (1.8 - Accelerate 1.8) <6AD48543-0864-3D40-80CE-01F184F24B45> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
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0x7fff91b2efff com.apple.Accounts (211.2 - 211.2) <F62749B0-AEA6-3673-8FD7-550E21622893> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts
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0x7fff91c59fff com.apple.Heimdal (3.0 - 2.0) <660A6C64-4912-32C8-A332-B64164032A2D> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
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0x7fff92077fff FaceCoreLight (2.4.1) <A34C9575-C4C1-31B1-809B-7751070B4E8B> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght
0x7fff92078000 -
0x7fff920a4ff7 libRIP.A.dylib (324.6) <5A7EB5C2-BA60-36D7-BF41-9853F37837AA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x7fff920a9000 -
0x7fff921abfff libcrypto.0.9.8.dylib (47) <74F165AD-4572-3B26-B0E2-A97477FE59D0> /usr/lib/libcrypto.0.9.8.dylib
0x7fff921ac000 -
0x7fff921ceff7 libxpc.dylib (140.41) <FAC04D8B-680E-325F-8F0C-DD69859D0E01> /usr/lib/system/libxpc.dylib
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0x7fff92a8fff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <C12962D5-85FB-349E-AA56-64F4F487F219> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
0x7fff92a90000 -
0x7fff92a90fff com.apple.ApplicationServices (45 - 45) <A3ABF20B-ED3A-32B5-830E-B37831A45A80> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x7fff92ac0000 -
0x7fff92adfff7 libresolv.9.dylib (51) <0882DC2D-A892-31FF-AD8C-0BB518C48B23> /usr/lib/libresolv.9.dylib
0x7fff92ae0000 -
0x7fff92ae2fff com.apple.OAuth (18.1 - 18.1) <0DC79455-CF81-3873-87BD-6BD14D89A6F5> /System/Library/PrivateFrameworks/OAuth.framework/Versions/A/OAuth
0x7fff92ae3000 -
0x7fff92b08ff7 libc++abi.dylib (24.4) <E7BD9363-1D25-3551-A68A-2E2FF6ABECD7> /usr/lib/libc++abi.dylib
0x7fff92b09000 -
0x7fff92b0cff7 libdyld.dylib (210.2.3) <F59367C9-C110-382B-A695-9035A6DD387E> /usr/lib/system/libdyld.dylib
0x7fff92b15000 -
0x7fff92c3eff7 com.apple.avfoundation (2.0 - 361.25) <1F5CACA6-9CF3-3FAB-BDE1-E6CC96A63FF7> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x7fff92c3f000 -
0x7fff92d4afff libFontParser.dylib (84.5) <617A7D30-C7BC-39FC-A1FE-59367B4A5719> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x7fff92d4c000 -
0x7fff92d8ffff com.apple.RemoteViewServices (2.0 - 80.5) <F3A897C9-A277-3B56-8FB3-2BC2C10C33BF> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x7fff92d90000 -
0x7fff92ee1fff com.apple.audio.toolbox.AudioToolbox (1.8 - 1.8) <833DA682-A3C1-39E7-AEC3-9EDC734DE2A9> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff92ee2000 -
0x7fff92f4bfff libstdc++.6.dylib (56) <EAA2B53E-EADE-39CF-A0EF-FB9D4940672A> /usr/lib/libstdc++.6.dylib
0x7fff92f4e000 -
0x7fff92fdbff7 com.apple.SearchKit (1.4.0 - 1.4.0) <C7F43889-F8BF-3CB9-AD66-11AEFCBCEDE7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fff92fdc000 -
0x7fff92fdcfff libkeymgr.dylib (25) <CC9E3394-BE16-397F-926B-E579B60EE429> /usr/lib/system/libkeymgr.dylib
0x7fff92fdd000 -
0x7fff93178fef com.apple.vImage (6.0 - 6.0) <FAE13169-295A-33A5-8E6B-7C2CC1407FA7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x7fff93185000 -
0x7fff9319bfff com.apple.MultitouchSupport.framework (235.28 - 235.28) <BD78B16E-9B5A-3E07-93B4-13AD1A538CAC> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x7fff931e3000 -
0x7fff931e3fff com.apple.vecLib (3.8 - vecLib 3.8) <794317C7-4E38-338A-A874-5E18001C8503> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x7fff931e4000 -
0x7fff931e5fff libsystem_blocks.dylib (59) <D92DCBC3-541C-37BD-AADE-ACC75A0C59C8> /usr/lib/system/libsystem_blocks.dylib
0x7fff931e6000 -
0x7fff932e3ff7 libxml2.2.dylib (22.3) <47B09CB2-C636-3024-8B55-6040F7829B4C> /usr/lib/libxml2.2.dylib
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0x7fff93345fff libtidy.A.dylib (15.10) <9009156B-84F5-3781-BFCB-B409B538CD18> /usr/lib/libtidy.A.dylib
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0x7fff93347ff7 libsystem_sandbox.dylib (220) <3C3B03CF-C525-3CB3-8557-62E91B93AC95> /usr/lib/system/libsystem_sandbox.dylib
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0x7fff93461ff7 com.apple.ImageIO.framework (3.2.0 - 845) <553B9828-A7D9-3AE4-A214-1C33417545FD> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x7fff93462000 -
0x7fff93535ff7 com.apple.DiscRecording (7.0 - 7000.2.4) <005BE6FF-38A1-3AEA-B24C-9D4F330EF6BE> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x7fff93536000 -
0x7fff9357afff libcups.2.dylib (327) <9B3F3321-D2BC-3195-BF20-4008FC52A390> /usr/lib/libcups.2.dylib
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0x7fff93580fff libcompiler_rt.dylib (30) <08F8731D-5961-39F1-AD00-4590321D24A9> /usr/lib/system/libcompiler_rt.dylib
0x7fff93581000 -
0x7fff93590ff7 com.apple.opengl (1.8.6 - 1.8.6) <720CC06C-0D01-37AE-BB3D-D7F0242B262A> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff935d3000 -
0x7fff9362cfff com.apple.ImageCaptureCore (5.0.1 - 5.0.1) <2CC27836-1E1E-3633-B15C-A3BA1734D092> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x7fff9362d000 -
0x7fff9364fff7 com.apple.Kerberos (2.0 - 1) <C49B8820-34ED-39D7-A407-A3E854153556> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
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0x7fff936b8fff com.apple.AppleFSCompression (49 - 1.0) <5508344A-2A7E-3122-9562-6F363910A80E> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
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0x7fff9374afff com.apple.CorePDF (2.0 - 2) <EB5660B1-0D79-34F3-B242-B559AE0A5B4A> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
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0x7fff937effff libGIF.dylib (845) <2690CE83-E934-3EF8-A30A-996EDADCE3E4> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff937f0000 -
0x7fff93830fff com.apple.MediaKit (13 - 659) <0C56D7FF-0430-3199-9952-CF8577519449> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
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0x7fff9388dfff com.apple.QuickLookFramework (4.0 - 555.4) <B34DB61C-15F0-3CF8-98A4-152C2F54DF8D> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
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0x7fff939aefff com.apple.desktopservices (1.7.2 - 1.7.2) <CDE8C2C2-C505-31B0-8C61-E40E4EA364A5> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
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0x7fff945dcff7 com.apple.AppKit (6.8 - 1187.34) <1FF64844-EB62-3F96-AED7-6525B7CCEC23> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
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0x7fff94758ff7 libdnsinfo.dylib (453.18) <E7595861-ECF9-336E-9901-BED2620FAA80> /usr/lib/system/libdnsinfo.dylib
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0x7fff9475dfff libMatch.1.dylib (17) <E10E50F3-25F8-3B9B-AA11-923E40F5FFDD> /usr/lib/libMatch.1.dylib
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0x7fff9489efff libJP2.dylib (845) <405CAF25-0AA5-3C6B-A4A6-94471A1EDD2F> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
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0x7fff9491dff7 com.apple.securityfoundation (6.0 - 55115.4) <137E156C-B29C-3B84-95B3-669BC7C1BA7A> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
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0x7fff949c4ff7 com.apple.CoreServices.OSServices (557.4 - 557.4) <841878A8-6F3E-300D-8F01-444B3CC1F41D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
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0x7fff94a0fff7 libGLU.dylib (8.6.1) <DF45C1E3-3884-3991-B84F-F39B482E8BF8> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
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0x7fff94a51fff libsystem_info.dylib (406.17) <4FFCA242-7F04-365F-87A6-D4EFB89503C1> /usr/lib/system/libsystem_info.dylib
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0x7fff94a60ff7 libsystem_network.dylib (77.10) <0D99F24E-56FE-380F-B81B-4A4C630EE587> /usr/lib/system/libsystem_network.dylib
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0x7fff94a8bff7 com.apple.CoreVideo (1.8 - 99.3) <C424838A-889C-39E5-8108-FD05C93D26A0> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff94d1c000 -
0x7fff94d1ffff com.apple.help (1.3.2 - 42) <343904FE-3022-3573-97D6-5FE17F8643BA> /System/Library/FrameworksPlease read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.
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