Macbook pro 10.6.8 slow internet

Suddenly it is taking forever to load pages.  This is only happening with my computer (not the other 4 apple/mac devices in the house using other OS').
First, I have tried all suggested solutions related to IVP6 and here https://discussions.apple.com/thread/3142362?start=15&tstart=0
I have also updated all firmware for modems and routers (Airport)
At first, changing IVP6 to off worked a little bit.  But the problem came back to stay.
I have checked to see if some host, etc. was leeching or using up a bunch of bandwidth and that's not the case.
Next I tried repairing all permissions on my computer using Onyx.  This works for roughly 30-120 minutes until it slows to a crawl again.  Checking the log, there are a large number of "Remote Management" and Java repairs.  This happens every time that I run the permissions repair, so I am assuming it is a reoccuring problem and part if not all of the problem here.
I have tried changing the "control channel" for the modem I have in the residential gateway configuriation.  This works, again only for about 30-120 minutes, then everything slows down again.
Given that I can get everything working perfectly for a short period of time, but then it slows again, I am thinking that it must be something that is aggregate having to do with Java.  I have read numerous other places online from people with 10.6.8 problems...it sure would be nice if Apple came up with a solution.

The proper forum, where you can repost this, is the 10.6 Getting online and Networking forum.
DALE

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    My MacBook Pro is running really slow. Applications won’t open or take up to 10 min.
    EtreCheck version: 2.1.5 (108)
    Report generated December 27, 2014 at 9:15:58 PM CST
    Click the [Support] links for help with non-Apple products.
    Click the [Details] links for more information about that line.
    Click the [Adware] links for help removing adware.
    Hardware Information: ℹ️
      MacBook Pro (13-inch, Late 2011) (Verified)
      MacBook Pro - model: MacBookPro8,1
      1 2.4 GHz Intel Core i5 CPU: 2-core
      4 GB RAM Upgradeable
      BANK 0/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1333 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      Intel HD Graphics 3000 - VRAM: 384 MB
      Color LCD 1280 x 800
    System Software: ℹ️
      OS X 10.10.1 (14B25) - Uptime: one day 6:55:8
    Disk Information: ℹ️
      TOSHIBA MK5065GSXF disk0 : (500.11 GB)
      EFI (disk0s1) <not mounted> : 210 MB
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
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      Core Storage: disk0s2 499.25 GB Online
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      [killed] com.apple.ctkd.plist
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      [failed] com.adobe.fpsaud.plist [Support]
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      Java  [Support]
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  • My MacBook Pro is running very slow. Can you help me, please?

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    Click the [Support] links for help with non-Apple products.
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      [not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
      [loaded] com.adobe.CS5ServiceManager.plist [Support]
      [invalid?] com.oracle.java.Java-Updater.plist [Support]
      [running] com.seagate.SeagateStorageGauge.plist [Support]
      [loaded] org.glimmerblocker.updater.plist [Support]
    Launch Daemons: ℹ️
      [running] com.backblaze.bzserv.plist [Support]
      [loaded] com.bombich.ccc.plist [Support]
      [running] com.memeo.Memeod.plist [Support]
      [loaded] com.microsoft.office.licensing.helper.plist [Support]
      [invalid?] com.oracle.java.Helper-Tool.plist [Support]
      [invalid?] com.starfield.backupservice.plist [Support]
    User Launch Agents: ℹ️
      [loaded] com.adobe.AAM.Updater-1.0.plist [Support]
      [loaded] com.adobe.ARM.[...].plist [Support]
      [loaded] com.adobe.ARM.[...].plist [Support]
      [running] com.backblaze.bzbmenu.plist [Support]
      [loaded] com.google.keystone.agent.plist [Support]
    User Login Items: ℹ️
      AdobeResourceSynchronizer ApplicationHidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
      Skype ApplicationHidden (/Applications/Skype.app)
      Dropbox Application (/Applications/Dropbox.app)
      RealPlayer Downloader Agent Application (/Users/[redacted]/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)
      MemeoAgent Application (/Library/Application Support/Memeo/Memeo Backup/Agents/MemeoAgent.app)
      ConnectService Application (/Library/Application Support/ArcSoft/Connect Service/ConnectService.app)
    Internet Plug-ins: ℹ️
      FlashPlayer-10.4-10.5: Version: 10.3.183.10 [Support]
      Default Browser: Version: 537 - SDK 10.9
      AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Support]
      FlashPlayer-10.6: Version: 10.3.183.10 [Support]
      AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Support]
      Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Support]
      Flash Player: Version: 10.3.183.10 Mismatch! Adobe recommends 16.0.0.235
      QuickTime Plugin: Version: 7.7.3
      iPhotoPhotocast: Version: 7.0 - SDK 10.8
      SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Support]
      AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Support]
      EPPEX Plugin: Version: 4.1.0.0 [Support]
      JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
    User internet Plug-ins: ℹ️
      WbeTools64_14: Version: 1.0.16.16 © 2010 Starfield Technologies, Inc. [Support]
      Picasa: Version: 1.0 - SDK 10.6 [Support]
      fileEditTool64_15: Version: 1.0.24.36 © 2011 [Support]
      RealPlayer Plugin: Version: Unknown [Support]
    Safari Extensions: ℹ️
      iSkyDeluxe [Installed]
      iTube Studio [Installed]
    Audio Plug-ins: ℹ️
      DVCPROHDAudio: Version: 1.3.2
    3rd Party Preference Panes: ℹ️
      Backblaze Backup  [Support]
      Flash Player  [Support]
      GlimmerBlocker  [Support]
    Time Machine: ℹ️
      Auto backup: YES
      Destinations:
      WD - Time Machine Bkup [Local]
      Total size: 1.00 TB
      Total number of backups: 33
      Oldest backup: 2013-06-19 12:42:52 +0000
      Last backup: 2014-12-26 20:37:43 +0000
      Size of backup disk: Excellent
      Backup size 1.00 TB > (Disk size 0 B X 3)
    Top Processes by CPU: ℹ️
          4% WindowServer
          3% bztransmit
          1% mds_stores
          0% Google Chrome
          0% RealPlayer Downloader Agent
    Top Processes by Memory: ℹ️
      125 MB Google Chrome
      103 MB Finder
      94 MB Google Chrome Helper
      69 MB Mail
      60 MB bztransmit
    Virtual Memory Information: ℹ️
      29 MB Free RAM
      967 MB Active RAM
      947 MB Inactive RAM
      1.13 GB Wired RAM
      3.60 GB Page-ins
      200 MB Page-outs
    Diagnostics Information: ℹ️
      Dec 29, 2014, 01:58:39 PM Self test - passed
      Dec 27, 2014, 03:22:25 PM /Users/[redacted]/Library/Logs/DiagnosticReports/AirPort Utility_2014-12-27-152225_[redacted].crash

    You don't need ANY of this external drive software, you should uninstall them.
      /System/Library/Extensions
      [not loaded] com.seagate.driver.PowSecDriverCore (5.1.1) [Support]
      [not loaded] com.wdc.driver.1394HP (1.0.9) [Support]
      [not loaded] com.wdc.driver.USBHP (1.0.11) [Support]
      [not loaded] jp.co.panasonic.driver.p2drivefamily (2.4.0 - SDK 10.6) [Support]
    Thats a start. Why are you using Chrome? Of the three main browsers Chrome is probably the worst. Try Safari or Firefox. I'm not familiar with GlimmerBlocker or BackBlaze, you might try disabling them to see if things improve. I don't see any other software related issues.
    Edit: FlashPlayer is out of date. Update that by entering www.adobe.com into your browsers address bar and follow the links ro FP. Never click on a link to update software.....too many redirects to tainted installers.

  • My Macbook Pro is running very slow lately

    Lately my macbook pro is running very slow.
    What can I do to improve this?
    I've run Etrecheck and these are my results:
    Hardware Information:
              MacBook Pro (13-inch, Early 2011)
              MacBook Pro - model: MacBookPro8,1
              1 2.3 GHz Intel Core i5 CPU: 2 cores
              8 GB RAM
    Video Information:
              Intel HD Graphics 3000 - VRAM: 512 MB
    System Software:
              OS X 10.9.1 (13B42) - Uptime: 0 days 1:5:53
    Disk Information:
              Hitachi HTS545032B9A302 disk0 : (320,07 GB)
                        EFI (disk0s1) <not mounted>: 209,7 MB
                        Macintosh HD (disk0s2) / [Startup]: 319,21 GB (123,28 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
              MATSHITADVD-R   UJ-898 
    USB Information:
              Apple, Inc. Keyboard Hub
                        Apple Inc. Apple Keyboard
              Apple Computer, Inc. IR Receiver
              Apple Inc. FaceTime HD Camera (Built-in)
              Apple Inc. Apple Internal Keyboard / Trackpad
              Apple Inc. BRCM2070 Hub
                        Apple Inc. Bluetooth USB Host Controller
    FireWire Information:
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Configuration files:
              /etc/hosts - Count: 65
    Kernel Extensions:
              com.paceap.kext.pacesupport.snowleopard          (5.8 - SDK 10.6)
              org.virtualbox.kext.VBoxDrv          (4.1.2)
              org.virtualbox.kext.VBoxUSB          (4.1.2)
              com.Cycling74.driver.Soundflower          (1.5.2)
              com.sophos.nke.swi          (9.0.53 - SDK 10.8)
              com.sophos.kext.sav          (9.0.53 - SDK 10.7)
    Startup Items:
              PACESupport: Path: /Library/StartupItems/PACESupport
              VirtualBox: Path: /Library/StartupItems/VirtualBox
    Launch Daemons:
              [System] com.adobe.fpsaud.plist 3rd-Party support link
              [System] com.adobe.SwitchBoard.plist 3rd-Party support link
              [System] com.google.keystone.daemon.plist 3rd-Party support link
              [System] com.leapmotion.leapd.plist 3rd-Party support link
              [System] com.macpaw.CleanMyMac2.Agent.plist 3rd-Party support link
              [System] com.mice.360Daemon.plist 3rd-Party support link
              [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
              [System] com.oracle.java.Helper-Tool.plist 3rd-Party support link
              [System] com.paceap.eden.licensed.plist 3rd-Party support link
              [System] com.sophos.autoupdate.plist 3rd-Party support link
              [System] com.sophos.configuration.plist 3rd-Party support link
              [System] com.sophos.intercheck.plist 3rd-Party support link
              [System] com.sophos.notification.plist 3rd-Party support link
              [System] com.sophos.scan.plist 3rd-Party support link
              [System] com.sophos.sxld.plist 3rd-Party support link
              [System] com.sophos.webd.plist 3rd-Party support link
              [System] com.vmware.launchd.vmware.plist 3rd-Party support link
              [System] hdjsd.plist 3rd-Party support link
              [System] org.macosforge.xquartz.privileged_startx.plist 3rd-Party support link
              [System] PACESupport.plist 3rd-Party support link
    Launch Agents:
              [System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
              [System] com.dell.bmlaunchd.plist 3rd-Party support link
              [System] com.dell.dellnetlaunchd.plist 3rd-Party support link
              [System] com.google.keystone.agent.plist 3rd-Party support link
              [System] com.leapmotion.Leap-Motion.plist 3rd-Party support link
              [System] com.oracle.java.Java-Updater.plist 3rd-Party support link
              [System] com.sophos.uiserver.plist 3rd-Party support link
              [System] com.wacom.pentablet.plist 3rd-Party support link
              [System] org.macosforge.xquartz.startx.plist 3rd-Party support link
    User Launch Agents:
              [not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
              [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
              [not loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist 3rd-Party support link
              [not loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist 3rd-Party support link
              [not loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist 3rd-Party support link
              [not loaded] com.spotify.webhelper.plist 3rd-Party support link
    User Login Items:
              Dropbox
              Google Drive
              iprint-listener
              BambooCore
    Internet Plug-ins:
              o1dbrowserplugin: Version: 5.1.4.17398 3rd-Party support link
              WacomNetscape: Version: 2.1.0-1 - SDK 10.8 3rd-Party support link
              Unity Web Player: Version: UnityPlayer version 4.2.1f4 - SDK 10.6 3rd-Party support link
              Default Browser: Version: 537 - SDK 10.9
              AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 3rd-Party support link
              Flip4Mac WMV Plugin: Version: 2.4.2.4 3rd-Party support link
              WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.2 3rd-Party support link
              AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link
              FlashPlayer-10.6: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
              iPrint: Version: (null) 3rd-Party support link
              Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link
              Flash Player: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
              iPhotoPhotocast: Version: 7.0 - SDK 10.8
              googletalkbrowserplugin: Version: 5.1.4.17398 3rd-Party support link
              npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5 3rd-Party support link
              AdobePDFViewer: Version: 10.1.9 3rd-Party support link
              QuickTime Plugin: Version: 7.7.3
              SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
              JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link
    Safari Extensions:
              AdBlock: Version: 2.6.18
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
              AirPlay: Version: 1.9 - SDK 10.9
              AppleAVBAudio: Version: 2.0.0 - SDK 10.9
              iSightAudio: Version: 7.7.3 - SDK 10.9
    iTunes Plug-ins:
              Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
    User Internet Plug-ins:
              Picasa: Version: 1.0 3rd-Party support link
    3rd Party Preference Panes:
              Flash Player  3rd-Party support link
              Flip4Mac WMV  3rd-Party support link
              Java  3rd-Party support link
              PenTablet  3rd-Party support link
    Old Applications:
              Microsoft Language Register:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
              UPlayBrowser:          Version: 1.0.1.23853 - SDK 10.5 3rd-Party support link
                        /Library/Application Support/Ubisoft/Assassin's Creed Brotherhood/UPlayBrowser.app
              SLLauncher:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
              InterLok Helper:          Version: 5.8 - SDK 10.4 3rd-Party support link
                        /Library/Application Support/PACE Anti-Piracy/InterLok Helper.app
              Solver:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
              /Applications/Microsoft Office 2011
                        Microsoft Word:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft PowerPoint:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
              dynamiclinkmanager:          Version: 6.0.0 - SDK 10.5 3rd-Party support link
                        /Library/Application Support/Adobe/Common/dynamiclink/CS6/dynamiclinkmanager.app
              /Applications/Microsoft Office 2011/Office
                        Microsoft Graph:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Database Utility:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Office Reminders:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Upload Center:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        SyncServicesAgent:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Open XML for Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Alerts Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Database Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Chart Converter:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Clip Gallery:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
              dynamiclinkmediaserver:          Version: 6.0.0 - SDK 10.5 3rd-Party support link
                        /Library/Application Support/Adobe/Common/dynamiclinkmediaserver/1.0/dynamiclinkmediaserver.app
              licenseDaemon:          Version: 1.1 - SDK 10.5 3rd-Party support link
                        /Library/PrivilegedHelperTools/licenseDaemon.app
              Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link
                        /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
              Audacity:          Version: 2.0.5.0 - SDK 10.4 3rd-Party support link
                        /Applications/Audacity/Audacity.app
              /Library/Application Support/Microsoft/MERP2.0
                        Microsoft Foutenrapportage:          Version: 2.2.9 - SDK 10.4 3rd-Party support link
                        Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support link
              SA Color Finesse 3 UI:          Version: 3.0.6(275) - SDK 10.5 3rd-Party support link
                        /Applications/Adobe After Effects CS6/Plug-ins/Effects/Synthetic Aperture/(CF3 Support)/SA Color Finesse 3 UI.app
    Time Machine:
              Time Machine not configured!
    Top Processes by CPU:
                  29%          Finder
                  26%          com.apple.IconServicesAgent
                   8%          WindowServer
                   2%          InterCheck
                   1%          iTunes
    Top Processes by Memory:
              147 MB          SophosScanD
              139 MB          InterCheck
              139 MB          Google Chrome
              139 MB          com.apple.IconServicesAgent
              131 MB          iTunes
    Virtual Memory Information:
              2.34 GB          Free RAM
              2.41 GB          Active RAM
              1.92 GB          Inactive RAM
              1.33 GB          Wired RAM
              509 MB          Page-ins
              0 B          Page-outs

    I've deleted some of the things that I thought would help and this is what Etrecheck gives me now:
    Hardware Information:
              MacBook Pro (13-inch, Early 2011)
              MacBook Pro - model: MacBookPro8,1
              1 2.3 GHz Intel Core i5 CPU: 2 cores
              8 GB RAM
    Video Information:
              Intel HD Graphics 3000 - VRAM: 512 MB
    System Software:
              OS X 10.9.1 (13B42) - Uptime: 0 days 0:31:28
    Disk Information:
              Hitachi HTS545032B9A302 disk0 : (320,07 GB)
                        EFI (disk0s1) <not mounted>: 209,7 MB
                        Macintosh HD (disk0s2) / [Startup]: 319,21 GB (137,31 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
              MATSHITADVD-R   UJ-898 
    USB Information:
              Apple Inc. FaceTime HD Camera (Built-in)
              Apple Inc. BRCM2070 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Inc. Apple Internal Keyboard / Trackpad
              Apple, Inc. Keyboard Hub
                        Apple Inc. Apple Keyboard
              Apple Computer, Inc. IR Receiver
    FireWire Information:
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Configuration files:
              /etc/hosts - Count: 65
    Kernel Extensions:
              com.paceap.kext.pacesupport.snowleopard          (5.8 - SDK 10.6)
              org.virtualbox.kext.VBoxDrv          (4.1.2)
              org.virtualbox.kext.VBoxUSB          (4.1.2)
              com.Cycling74.driver.Soundflower          (1.5.2)
    Startup Items:
              PACESupport: Path: /Library/StartupItems/PACESupport
              VirtualBox: Path: /Library/StartupItems/VirtualBox
    Launch Daemons:
              [System] com.adobe.fpsaud.plist 3rd-Party support link
              [System] com.adobe.SwitchBoard.plist 3rd-Party support link
              [System] com.google.keystone.daemon.plist 3rd-Party support link
              [System] com.leapmotion.leapd.plist 3rd-Party support link
              [System] com.macpaw.CleanMyMac2.Agent.plist 3rd-Party support link
              [System] com.mice.360Daemon.plist 3rd-Party support link
              [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
              [System] com.oracle.java.Helper-Tool.plist 3rd-Party support link
              [System] com.paceap.eden.licensed.plist 3rd-Party support link
              [System] com.vmware.launchd.vmware.plist 3rd-Party support link
              [System] hdjsd.plist 3rd-Party support link
              [System] org.macosforge.xquartz.privileged_startx.plist 3rd-Party support link
              [System] PACESupport.plist 3rd-Party support link
    Launch Agents:
              [System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
              [System] com.dell.bmlaunchd.plist 3rd-Party support link
              [System] com.dell.dellnetlaunchd.plist 3rd-Party support link
              [System] com.google.keystone.agent.plist 3rd-Party support link
              [System] com.leapmotion.Leap-Motion.plist 3rd-Party support link
              [System] com.oracle.java.Java-Updater.plist 3rd-Party support link
              [System] com.wacom.pentablet.plist 3rd-Party support link
              [System] org.macosforge.xquartz.startx.plist 3rd-Party support link
    User Launch Agents:
              [not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
              [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
              [not loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist 3rd-Party support link
              [not loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist 3rd-Party support link
              [not loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist 3rd-Party support link
              [not loaded] com.spotify.webhelper.plist 3rd-Party support link
    User Login Items:
              Dropbox
              Google Drive
              iprint-listener
              BambooCore
    Internet Plug-ins:
              o1dbrowserplugin: Version: 5.1.4.17398 3rd-Party support link
              WacomNetscape: Version: 2.1.0-1 - SDK 10.8 3rd-Party support link
              Unity Web Player: Version: UnityPlayer version 4.2.1f4 - SDK 10.6 3rd-Party support link
              Default Browser: Version: 537 - SDK 10.9
              AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 3rd-Party support link
              Flip4Mac WMV Plugin: Version: 2.4.2.4 3rd-Party support link
              WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.2 3rd-Party support link
              AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link
              FlashPlayer-10.6: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
              Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link
              Flash Player: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
              iPhotoPhotocast: Version: 7.0 - SDK 10.8
              googletalkbrowserplugin: Version: 5.1.4.17398 3rd-Party support link
              npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5 3rd-Party support link
              AdobePDFViewer: Version: 10.1.9 3rd-Party support link
              QuickTime Plugin: Version: 7.7.3
              SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
              JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link
    Safari Extensions:
              AdBlock: Version: 2.6.18
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
              AirPlay: Version: 1.9 - SDK 10.9
              AppleAVBAudio: Version: 2.0.0 - SDK 10.9
              iSightAudio: Version: 7.7.3 - SDK 10.9
    iTunes Plug-ins:
              Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
    User Internet Plug-ins:
              Picasa: Version: 1.0 3rd-Party support link
    3rd Party Preference Panes:
              Flash Player  3rd-Party support link
              Flip4Mac WMV  3rd-Party support link
              Java  3rd-Party support link
              PenTablet  3rd-Party support link
    Old Applications:
              Microsoft Language Register:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
              UPlayBrowser:          Version: 1.0.1.23853 - SDK 10.5 3rd-Party support link
                        /Library/Application Support/Ubisoft/Assassin's Creed Brotherhood/UPlayBrowser.app
              SLLauncher:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
              InterLok Helper:          Version: 5.8 - SDK 10.4 3rd-Party support link
                        /Library/Application Support/PACE Anti-Piracy/InterLok Helper.app
              Solver:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
              /Applications/Microsoft Office 2011
                        Microsoft Word:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft PowerPoint:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
              dynamiclinkmanager:          Version: 6.0.0 - SDK 10.5 3rd-Party support link
                        /Library/Application Support/Adobe/Common/dynamiclink/CS6/dynamiclinkmanager.app
              /Applications/Microsoft Office 2011/Office
                        Microsoft Graph:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Database Utility:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Office Reminders:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Upload Center:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        SyncServicesAgent:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Open XML for Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Alerts Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Database Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Chart Converter:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Clip Gallery:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
              dynamiclinkmediaserver:          Version: 6.0.0 - SDK 10.5 3rd-Party support link
                        /Library/Application Support/Adobe/Common/dynamiclinkmediaserver/1.0/dynamiclinkmediaserver.app
              licenseDaemon:          Version: 1.1 - SDK 10.5 3rd-Party support link
                        /Library/PrivilegedHelperTools/licenseDaemon.app
              Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link
                        /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
              SA Color Finesse 3 UI:          Version: 3.0.6(275) - SDK 10.5 3rd-Party support link
                        /Applications/Adobe After Effects CS6/Plug-ins/Effects/Synthetic Aperture/(CF3 Support)/SA Color Finesse 3 UI.app
              /Library/Application Support/Microsoft/MERP2.0
                        Microsoft Foutenrapportage:          Version: 2.2.9 - SDK 10.4 3rd-Party support link
                        Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support link
    Time Machine:
              Time Machine not configured!
    Top Processes by CPU:
                   4%          WindowServer
                   4%          EtreCheck
                   2%          iTunes
                   2%          coreaudiod
                   1%          Leap Motion
    Top Processes by Memory:
              139 MB          Google Chrome
              139 MB          iTunes
              115 MB          mds_stores
              115 MB          com.apple.IconServicesAgent
              90 MB          WindowServer
    Virtual Memory Information:
              4.18 GB          Free RAM
              1.85 GB          Active RAM
              679 MB          Inactive RAM
              1.31 GB          Wired RAM
              871 MB          Page-ins
              0 B          Page-outs

  • My macbook pro is running very slow with some strange mouse and window movements. The trackpad is very unresponsive and when responding the cursor moves on its own and/or very erratically. When on safari the window suddenly zooms in or highlights words.

    My macbook pro is running very slow with some strange mouse and window movements. The trackpad is very unresponsive and when responding the cursor moves on its own and/or very erratically. When on safari the window suddenly zooms in or highlights words and looks them up via dictionary. I currently have a wireless mouse connected and I am still having the same problems.
    I fee like I may have a virus or my laptop is perhaps being accessed remotely. All of the sharing options are unchecked.
    HELP PLEASE
    Very worried!!

    Try these in order testing your system after each to see if it's back to normal:
    1. a. Resetting your Mac's PRAM and NVRAM
        b. Intel-based Macs: Resetting the System Management Controller (SMC)
    2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
         Boot to the Recovery HD: Restart the computer and after the chime press and hold down the
         COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the computer and
         after the chime press and hold down the OPTION key until the boot manager screen appears.
         Select the Recovery HD and click on the downward pointing arrow button.
    3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
         Reinstall the 10.9.2 update: OS X Mavericks 10.9.2 Update (Combo).
    4. Reinstall Lion/Mountain Lion, Mavericks: Reboot from the Recovery HD. Select Reinstall Lion/Mountain Lion, Mavericks from the Utilities menu, and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
    Reinstall the 10.9.2 update: OS X Mavericks 10.9.2 Update (Combo).

  • Yosemite made my MacBook Pro (Mid-2012) EXTREMELY slow

    Yosemite has really gummed up my system. I'm reluctant to do a clean install, but I will if absolutely necessary.
    This is what Etrecheck says. Any thought will be repaid by my eternal gratitude.
    Problem description:
    Macbook Pro (Mid-2012) is slow and lags following Yosemite installation.
    EtreCheck version: 2.1.8 (121)
    Report generated February 16, 2015 at 12:09:29 PM AST
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (13-inch, Mid 2012) (Technical Specifications)
        MacBook Pro - model: MacBookPro9,2
        1 2.5 GHz Intel Core i5 CPU: 2-core
        4 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1600 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1600 MHz ok
        Bluetooth: Good - Handoff/Airdrop2 supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 11
    Video Information: ℹ️
        Intel HD Graphics 4000
            Color LCD 1280 x 800
            Thunderbolt Display 2560 x 1440
    System Software: ℹ️
        OS X 10.10.2 (14C109) - Time since boot: one day 0:5:13
    Disk Information: ℹ️
        APPLE HDD HTS545050A7E362 disk0 : (500.11 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Macintosh HD (disk2) / : 498.88 GB (390.89 GB free)
                Encrypted AES-XTS Unlocked
                Core Storage: disk0s2 499.25 GB Online
        HL-DT-ST DVDRW  GS31N 
    USB Information: ℹ️
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Inc. BRCM20702 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Computer, Inc. IR Receiver
        Fitbit Inc. Fitbit Base Station
        Apple Inc. Apple Thunderbolt Display
        Apple Inc. Display Audio
        Apple Inc. FaceTime HD Camera (Display)
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
            Apple Inc. Thunderbolt Display
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /Library/Extensions
        [loaded]    com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
        [loaded]    com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
    Problem System Launch Agents: ℹ️
        [killed]    com.apple.CallHistoryPluginHelper.plist
        [killed]    com.apple.cmfsyncagent.plist
        [killed]    com.apple.telephonyutilities.callservicesd.plist
        3 processes killed due to memory pressure
    Problem System Launch Daemons: ℹ️
        [killed]    com.apple.ctkd.plist
        [killed]    com.apple.ifdreader.plist
        [killed]    com.apple.nehelper.plist
        [killed]    com.apple.wdhelper.plist
        4 processes killed due to memory pressure
    Launch Agents: ℹ️
        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [running]    com.fujitsu.pfu.ScanSnap.AOUMonitor.plist [Click for support]
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
        [running]    com.sophos.uiserver.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [loaded]    com.ciscosystems.ciscoconnectupgrade.daemon.plist [Click for support]
        [running]    com.fitbit.galileod.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
        [running]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
        [running]    com.sophos.common.servicemanager.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [running]    com.akamai.single-user-client.plist [Click for support]
        [loaded]    com.google.keystone.agent.plist [Click for support]
    User Login Items: ℹ️
        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        Dropbox    Application  (/Applications/Dropbox.app)
        Family    Volume  (/Volumes/Family)
        Eye-Fi Helper    Application  (/Applications/Eye-Fi/Eye-Fi Helper.app)
        ScanSnap Manager    Application  (/Applications/ScanSnap/ScanSnap Manager.app)
        Fitbit Connect Menubar Helper    Application  (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)
    Internet Plug-ins: ℹ️
        AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Click for support]
        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
        AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
        Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        NP_2020Player_WEB: Version: 5.0.94.0 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
        JavaAppletPlugin: Version: Java 8 Update 31 Check version
    User internet Plug-ins: ℹ️
        Google Earth Web Plug-in: Version: 7.1 [Click for support]
        Dashlane: Version: Dashlane 1.0.0 - SDK 10.10 [Click for support]
    Safari Extensions: ℹ️
        Instapaper
        Clip to DEVONthink
        Dashlane
        Evernote Web Clipper
    3rd Party Preference Panes: ℹ️
        Akamai NetSession Preferences  [Click for support]
        Flash Player  [Click for support]
        Java  [Click for support]
    Time Machine: ℹ️
        Mobile backups: OFF
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 498.88 GB Disk used: 107.99 GB
        Destinations:
            Data [Network]
            Total size: 0 B
            Total number of backups: 0
            Oldest backup: -
            Last backup: -
            Size of backup disk: Too small
                Backup size 0 B < (Disk used 107.99 GB X 3)
    Top Processes by CPU: ℹ️
             8%    WindowServer
             7%    Activity Monitor
             5%    sysmond
             1%    backupd
             1%    Fitbit Connect Menubar Helper
    Top Processes by Memory: ℹ️
        69 MB    InterCheck
        56 MB    Safari
        43 MB    mds_stores
        39 MB    SophosScanD
        33 MB    mds
    Virtual Memory Information: ℹ️
        76 MB    Free RAM
        961 MB    Active RAM
        866 MB    Inactive RAM
        1.12 GB    Wired RAM
        51.58 GB    Page-ins
        1.83 GB    Page-outs
    Diagnostics Information: ℹ️
        Feb 15, 2015, 01:54:55 PM    /Library/Logs/DiagnosticReports/SophosSXLD_2015-02-15-135455_[redacted].cpu_res ource.diag [Click for details]
        Feb 15, 2015, 12:00:37 PM    Self test - passed
        Feb 15, 2015, 11:48:02 AM    /Library/Logs/DiagnosticReports/galileod_2015-02-15-114802_[redacted].crash
        Feb 15, 2015, 10:53:04 AM    /Library/Logs/DiagnosticReports/softwareupdated_2015-02-15-105304_[redacted].cp u_resource.diag [Click for details]

    When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.  
    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad and start typing the name.
    The title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen.
    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Some private information, such as your name, may appear in the log. Anonymize before posting.

  • MacBook Pro 15" running very slow

    Hi all,
    My MacBook Pro is running very slow since I updated OS X 10.5.7 to Snow Leopard OS X 10.6.3 Since then, it has updated itself to OS X 10.6.8
    I notice that when I am downloading from the internet, I am only getting around 1.3 mb per second and if I try to upload to Dropbox, it tells me that the upload speed is between 350k and 425k, even small mp3 files. I have had my router checked and it tells me that my download speed should be at least 18mb with an upload speed of 1.6mb - 1.9mb Has anyone any suggestions please as to how I can get this to
    Specs are as follows:
    Model Name: MacBook Pro 15" (2006)
      Model Identifier: MacBookPro 2,2
      Processor Name: Intel Core 2 Duo
      Processor Speed: 2.33 GHz
      Number Of Processors: 1
      Total Number Of Cores: 2
      L2 Cache: 4 MB
      Memory: 3 GB
      Bus Speed: 667 MHz
      Boot ROM Version: MBP22.00A5.B07
      SMC Version (system): 1.12f5
      Serial Number (system): W86520WSW0L
      Hardware UUID: 00000000-0000-1000-8000-0017F2CD860E

    rockonbilly wrote:
    Hi all,
    My MacBook Pro is running very slow since I updated OS X 10.5.7 to Snow Leopard OS X 10.6.3 Since then, it has updated itself to OS X 10.6.8
    OSX's do not update them selves.
    Reset the SMC and the PRAM:
    http://support.apple.com/en-us/HT3964
    http://web.archive.org/web/20140711222006/http://support.apple.com/kb/ht1379
    Then try a Safe Boot:
    http://support.apple.com/en-us/HT1564
    Any change?
    Ciao.

  • Help! Why is my Macbook Pro (Mid 2012) running slow?

    I was reading previous posts and everything  pointed to running  and EtreCheck and posting the information. Below you will see the report that generated. Hopefully something will be found to help remedy the issue.
    Problem description:
    I am having the issue that my Macbook Pro is running extremely slow upon start up and when switching tasks.
    EtreCheck version: 2.0.11 (98)
    Report generated November 28, 2014 at 7:44:15 PM CST
    Hardware Information: ℹ️
      MacBook Pro (15-inch, Mid 2012) (Verified)
      MacBook Pro - model: MacBookPro9,1
      1 2.3 GHz Intel Core i7 CPU: 4-core
      4 GB RAM Upgradeable
      BANK 0/DIMM0
      2 GB DDR3 1600 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1600 MHz ok
      Bluetooth: Good - Handoff/Airdrop2 supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      Intel HD Graphics 4000 -
      Color LCD 1440 x 900
      NVIDIA GeForce GT 650M - VRAM: 512 MB
    System Software: ℹ️
      OS X 10.10.1 (14B25) - Uptime: 2 days 21:18:32
    Disk Information: ℹ️
      APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted> : 210 MB
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      Macintosh HD (disk1) /  [Startup]: 498.88 GB (277.45 GB free)
      Core Storage: disk0s2 499.25 GB Online
      HL-DT-ST DVDRW  GS31N
    USB Information: ℹ️
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Computer, Inc. IR Receiver
      Apple Inc. BRCM20702 Hub
      Apple Inc. Bluetooth USB Host Controller
    Thunderbolt Information: ℹ️
      Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Launch Agents: ℹ️
      [loaded] com.oracle.java.Java-Updater.plist Support
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist Support
      [loaded] com.microsoft.office.licensing.helper.plist Support
      [loaded] com.oracle.java.Helper-Tool.plist Support
      [loaded] com.oracle.java.JavaUpdateHelper.plist Support
    User Launch Agents: ℹ️
      [loaded] com.google.keystone.agent.plist Support
    User Login Items: ℹ️
      iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
      Messages Application (/Applications/Messages.app)
      Google Drive Application (/Applications/Google Drive.app)
    Internet Plug-ins: ℹ️
      FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 Support
      QuickTime Plugin: Version: 7.7.3
      Flash Player: Version: 15.0.0.239 - SDK 10.6 Support
      Default Browser: Version: 600 - SDK 10.10
      SharePointBrowserPlugin: Version: 14.4.6 - SDK 10.6 Support
      Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support
      JavaAppletPlugin: Version: Java 7 Update 71 Check version
    3rd Party Preference Panes: ℹ️
      Flash Player  Support
      Java  Support
    Time Machine: ℹ️
      Auto backup: YES
      Volumes being backed up:
      Macintosh HD: Disk size: 498.88 GB Disk used: 221.42 GB
      Destinations:
      Data [Network]
      Total size: 2.00 TB
      Total number of backups: 40
      Oldest backup: 2014-03-13 18:42:40 +0000
      Last backup: 2014-11-26 21:34:00 +0000
      Size of backup disk: Excellent
      Backup size 2.00 TB > (Disk size 498.88 GB X 3)
    Top Processes by CPU: ℹ️
          6% WindowServer
          0% fontd
          0% Google Drive
          0% AppleSpell
          0% notifyd
    Top Processes by Memory: ℹ️
      309 MB firefox
      94 MB Google Drive
      69 MB WindowServer
      64 MB Messages
      56 MB mds_stores
    Virtual Memory Information: ℹ️
      693 MB Free RAM
      1.66 GB Active RAM
      984 MB Inactive RAM
      788 MB Wired RAM
      11.77 GB Page-ins
      511 MB Page-outs

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
    Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
    In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
    You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
    4. Here's a summary of what you need to do, if you choose to proceed:
    ☞ Copy a line of text in this window to the Clipboard.
    ☞ Paste into the window of another application.
    ☞ Wait for the test to run. It usually takes a few minutes.
    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.
    The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
    5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
    6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
    7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
    Triple-click anywhere in the line of text below on this page to select it:
    PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB ' com.adobe.AAM.Updater-1.0 com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.adobe.SwitchBoard com.apple.aelwriter com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.citrixonline.GoToMeeting.G2MUpdate com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper com.oracle.java.JavaUpdateHelper org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.startx ' ' 879294308 4071182229 461455494 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 3694147963 1233118628 2456546649 2806998573 2778718105 2636415542 842973933 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 523110921 2883943871 3873345487 ' 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<10) print "com.apple.";} ' ' { sub(/ :/,"");print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]".plist\t"c[i];if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n   "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n   [N/A]";"cksum "F|getline C;split(C, A);C="checksum "A[1];"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F" ("T", "C")";else F=F" ("C")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n   ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */   /;' ' s/^.+ |\(.+\)$//g;p ' '/\.(appex|pluginkit)\/Contents\/Info\.plist$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' ' /EVHF|MACR|^s/d;s/^.+: //p;' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' pluginkit scutil dtrace profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil lsof test osascript\ -e );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender Req 'fsev|kern|launchd' -k RefProc Rne 'Aq|WebK' -k Message Rne 'Goog|ksadm|probe|Roame|SMC:|smcD|sserti|suhel| VALI|ver-r|xpma' -k Message Req 'abn|bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|NVDA\(|pagin|proc: t|Roamed|rror|SL|TCON|Throttli|tim(ed? ?|ing )o|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,Ex}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,In{p,ter},iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' " -F '\$Time \$Message' -k Sender kernel -k Message CSeq 'n Cause: -' " );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors App\ extensions Lockfiles Memory\ pressure SMC Shutdowns );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};A'$((7+i))'() { v=` eval sudo "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};';done;A9(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2 7 8;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;B1&&D73 19 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 54 12 56;D23 5 14 12 14;D22 6 36 13 15;D22 20 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D82 35 49 61 51;D82 11 17 17 20;for i in 0 1;do D82 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A8 18 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 26 50 64;B7 16;C3 52;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D73 21 0 32 19;D73 10 42 32 40;D82 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 21 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D83 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 10 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 21 48 49 49;B3 4 22 57;A1 21 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A9;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    8. Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
    9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
    exec bash
    and press return. Then paste the script again.
    10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return  three times at the password prompt. Again, the script will still run.
    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
    11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
    [Process completed]
    to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
    12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
    13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
    14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
    Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • My MacBook Pro suddenly started running slow

    Hi,
    My MacBook Pro started running extremely slow a couple of days ago. I tried to search for help and found this forum where people had the same problem. I see that people are advised to check with etrecheck software and post it here to have further instructions. So I did mine and below are my results. I have opened the back of my laptop, cleaned up everything including the dirty fan and reseated the hard drive (which I had problem with loose cable in the past). It seems to fix the slow problem at the moment but the problem keeps appearing once in a while. So I hope someone could help me out. Thanks a lot in advance.
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              MacBook Pro (13-inch, Mid 2009)
              MacBook Pro - model: MacBookPro5,5
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              4 GB RAM
    Video Information:
              NVIDIA GeForce 9400M - VRAM: 256 MB
    System Software:
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    Disk Information:
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              HL-DT-ST DVDRW  GS23N 
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              Apple Internal Memory Card Reader
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              Apple Computer, Inc. IR Receiver
              Apple Inc. BRCM2046 Hub
                        Apple Inc. Bluetooth USB Host Controller
    Thunderbolt Information:
    Kernel Extensions:
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              [not loaded] com.acard.driver.ACard6280ATA (1.0.5) Support
              [not loaded] com.acard.driver.ACard62xxM (2.0.6) Support
              [not loaded] com.acard.driver.ACard67162 (2.0.3) Support
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              [not loaded] com.acard.driver.ACard6885M (2.0.6) Support
              [not loaded] com.acard.driver.ACard68xxM (2.0.5) Support
              [kext loaded] com.cisco.nke.ipsec (2.0.1) Support
              [not loaded] com.logitech.driver.LogitechForceFeedback (1.0.3) Support
    Startup Items:
              CiscoVPN: Path: /System/Library/StartupItems/CiscoVPN
              MATLABLmgr: Path: /Library/StartupItems/MATLABLmgr
    Problem System Launch Daemons:
              [not loaded] org.samba.winbindd.plist Support
    Problem System Launch Agents:
              [failed] com.apple.Kerberos.renew.plist
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist Support
              [loaded] com.bombich.ccc.plist Support
              [loaded] com.google.keystone.daemon.plist Support
    Launch Agents:
              [loaded] com.adobe.CS4ServiceManager.plist Support
              [loaded] com.google.keystone.agent.plist Support
    User Launch Agents:
              [loaded] com.adobe.ARM.[...].plist Support
              [running] com.spotify.webhelper.plist Support
              [failed] com.zeobit.MacKeeper.Helper Support
    User Login Items:
              MacShield
              iTunesHelper
              QuickTime Player 7
              Mail
              Dropbox
              ExpanderDaemon
    Internet Plug-ins:
              Flip4Mac WMV Plugin: Version: 2.3.6.5 Support
              FlashPlayer-10.6: Version: 13.0.0.206 - SDK 10.6 Support
              QuickTime Plugin: Version: 7.6.6
              Flash Player: Version: 13.0.0.206 - SDK 10.6 Support
              AdobePDFViewer: Version: 9.5.5 Support
              DivXBrowserPlugin: Version: 2.0 Support
              o1dbrowserplugin: Version: 5.3.1.18536 Support
              Google Earth Web Plug-in: Version: 7.1 Support
              googletalkbrowserplugin: Version: 5.3.1.18536 Support
              Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
              JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
    iTunes Plug-ins:
              Quartz Composer Visualizer: Version: 1.2
    User Internet Plug-ins:
              WebEx64: Version: 1.0 - SDK 10.5 Support
              WebEx: Version: 1.0 Support
    3rd Party Preference Panes:
              DivX  Support
              Flash Player  Support
              Flip4Mac WMV  Support
              TeXDistPrefPane  Support
    Top Processes by CPU:
                  65%          mdworker
                   1%          hidd
                   1%          WindowServer
                   1%          Safari
                   0%          fontd
    Top Processes by Memory:
              184 MB          Safari
              111 MB          WebProcess
              82 MB          Dropbox
              66 MB          Mail
              41 MB          PubSubAgent
    Virtual Memory Information:
              2.40 GB          Free RAM
              776 MB          Active RAM
              219 MB          Inactive RAM
              391 MB          Wired RAM
              177 MB          Page-ins
              0 B          Page-outs

    Hi dippypants and dominic23,
    Thanks for your help. I followed dippypants' advice and checked the Activity Monitor. Most of the processess that occupy my CPU and memory are Safari and Safari Web Content. Sometimes when these go down to low, I still have the same problem with computer running super slow.
    I then followed dominic23's advice to look for MacKeeper not only in Applications but my whole laptop but I could not find it any where. Yet it still shows when I do the etrecheck. Do you guys think I might have some malware problem?
    Thanks! Any help is much appreciated.
    Below is the latest check using etrecheck software.
    Hardware Information:
              MacBook Pro (13-inch, Mid 2009)
              MacBook Pro - model: MacBookPro5,5
              1 2.53 GHz Intel Core 2 Duo CPU: 2 cores
              4 GB RAM
    Video Information:
              NVIDIA GeForce 9400M - VRAM: 256 MB
    System Software:
              Mac OS X 10.6.8 (10K549) - Uptime: 0 days 0:12:7
    Disk Information:
              Hitachi HTS545025B9SA02 disk0 : (232.89 GB)
                        (null) (disk0s1) <not mounted>: 200 MB
                        Macintosh HD (disk0s2) / [Startup]: 232.57 GB (67.07 GB free)
              HL-DT-ST DVDRW  GS23N 
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              Apple Internal Memory Card Reader
              Apple Inc. BRCM2046 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Inc. Built-in iSight
              Apple Inc. Apple Internal Keyboard / Trackpad
              Apple Computer, Inc. IR Receiver
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              [not loaded] com.acard.driver.ACard6280ATA (1.0.5) Support
              [not loaded] com.acard.driver.ACard62xxM (2.0.6) Support
              [not loaded] com.acard.driver.ACard67162 (2.0.3) Support
              [not loaded] com.acard.driver.ACard671xSCSI (2.0.1) Support
              [not loaded] com.acard.driver.ACard6885M (2.0.6) Support
              [not loaded] com.acard.driver.ACard68xxM (2.0.5) Support
              [kext loaded] com.cisco.nke.ipsec (2.0.1) Support
              [not loaded] com.logitech.driver.LogitechForceFeedback (1.0.3) Support
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              CiscoVPN: Path: /System/Library/StartupItems/CiscoVPN
              MATLABLmgr: Path: /Library/StartupItems/MATLABLmgr
    Problem System Launch Daemons:
              [not loaded] org.samba.winbindd.plist Support
    Problem System Launch Agents:
              [failed] com.apple.Kerberos.renew.plist
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist Support
              [loaded] com.bombich.ccc.plist Support
              [loaded] com.google.keystone.daemon.plist Support
    Launch Agents:
              [loaded] com.adobe.CS4ServiceManager.plist Support
              [loaded] com.google.keystone.agent.plist Support
    User Launch Agents:
              [loaded] com.adobe.ARM.[...].plist Support
              [running] com.spotify.webhelper.plist Support
              [failed] com.zeobit.MacKeeper.Helper Support
    User Login Items:
              MacShield
              iTunesHelper
              QuickTime Player 7
              Mail
              Dropbox
              ExpanderDaemon
    Internet Plug-ins:
              Flip4Mac WMV Plugin: Version: 2.3.6.5 Support
              FlashPlayer-10.6: Version: 13.0.0.206 - SDK 10.6 Support
              QuickTime Plugin: Version: 7.6.6
              Flash Player: Version: 13.0.0.206 - SDK 10.6 Support
              AdobePDFViewer: Version: 9.5.5 Support
              DivXBrowserPlugin: Version: 2.0 Support
              o1dbrowserplugin: Version: 5.3.1.18536 Support
              Google Earth Web Plug-in: Version: 7.1 Support
              googletalkbrowserplugin: Version: 5.3.1.18536 Support
              Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
              JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
    iTunes Plug-ins:
              Quartz Composer Visualizer: Version: 1.2
    User Internet Plug-ins:
              WebEx64: Version: 1.0 - SDK 10.5 Support
              WebEx: Version: 1.0 Support
    3rd Party Preference Panes:
              DivX  Support
              Flash Player  Support
              Flip4Mac WMV  Support
              TeXDistPrefPane  Support
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                  22%          Mail
                   2%          WindowServer
                   2%          hidd
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              246 MB          Safari
              147 MB          Microsoft Word
              115 MB          WebProcess
              98 MB          Mail
              82 MB          Dropbox
    Virtual Memory Information:
              2.26 GB          Free RAM
              999 MB          Active RAM
              124 MB          Inactive RAM
              403 MB          Wired RAM
              238 MB          Page-ins
              0 B          Page-outs

  • My macbook pro has been running slow for quite some time

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    EtreCheck version: 2.0.6 (91)
    Report generated 22 Oct 2014 08:21:16 GMT+2
    Hardware Information: ℹ️
      MacBook Pro (13-inch, Late 2011) (Verified)
      MacBook Pro - model: MacBookPro8,1
      1 2.4 GHz Intel Core i5 CPU: 2-core
      4 GB RAM Upgradeable
      BANK 0/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1333 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      Intel HD Graphics 3000 - VRAM: 384 MB
      Color LCD 1280 x 800
    System Software: ℹ️
      OS X 10.9.4 (13E28) - Uptime: 1:19:18
    Disk Information: ℹ️
      Hitachi HTS545050B9A302 disk0 : (500,11 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted> : 210 MB
      Macintosh HD (disk0s2) /  [Startup]: 499.25 GB (312.03 GB free)
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      MATSHITADVD-R   UJ-8A8 
    USB Information: ℹ️
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
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      Mac App Store and identified developers
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      [invalid?] com.genieo.engine.plist Support
      [loaded] com.google.keystone.agent.plist Support
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      [loaded] com.oracle.java.Java-Updater.plist Support
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      [loaded] com.adobe.fpsaud.plist Support
      [loaded] com.barebones.authd.plist Support
      [loaded] com.google.keystone.daemon.plist Support
      [loaded] com.microsoft.office.licensing.helper.plist Support
      [loaded] com.oracle.java.Helper-Tool.plist Support
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    Internet Plug-ins: ℹ️
      o1dbrowserplugin: Version: 5.4.2.18903 Support
      Unity Web Player: Version: UnityPlayer version 4.0.1f1 Support
      Default Browser: Version: 537 - SDK 10.9
      AdobePDFViewerNPAPI: Version: 10.1.3 Support
      FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
      Silverlight: Version: 4.1.10329.0 Support
      Flash Player: Version: 15.0.0.152 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.189
      QuickTime Plugin: Version: 7.7.3
      googletalkbrowserplugin: Version: 5.4.2.18903 Support
      SharePointBrowserPlugin: Version: 14.0.0 Support
      AdobePDFViewer: Version: 10.1.3 Support
      GarminGpsControl: Version: 4.1.0.0 Release - SDK 10.7 Support
      ViewRightWebPlayer: Version: 3.3.0.0 Support
      proXSignXML: Version: 1.2.21 - SDK 10.5 Support
      JavaAppletPlugin: Version: Java 7 Update 55 Check version
    User Internet Plug-ins: ℹ️
      OctoshapeWeb: Version: 1.0 - SDK 10.8 Support
      Picasa: Version: 1.0 Support
      Google Earth Web Plug-in: Version: 7.1 Support
    Safari Extensions: ℹ️
      AdBlock
    3rd Party Preference Panes: ℹ️
      Flash Player  Support
      Java  Support
      Spelling  Support
    Time Machine: ℹ️
      Skip System Files: NO
      Mobile backups: OFF
      Auto backup: NO - Auto backup turned off
      Volumes being backed up:
      Macintosh HD: Disk size: 499.25 GB Disk used: 187.22 GB
      Destinations:
      VERBATIM HD [Local]
      Total size: 999.86 GB
      Total number of backups: 0
      Oldest backup: 2012-10-07 19:12:45 +0000
      Last backup: 2012-10-07 19:12:45 +0000
      Size of backup disk: Adequate
      Backup size 999.86 GB > (Disk used 187.22 GB X 3)
    Top Processes by CPU: ℹ️
          14% Safari
          12% WindowServer
          4% coreaudiod
          3% com.apple.WebKit.Networking
          2% hidd
    Top Processes by Memory: ℹ️
      220 MB Safari
      43 MB WindowServer
      26 MB mds
      26 MB com.apple.WebKit.Networking
      26 MB Microsoft Word
    Virtual Memory Information: ℹ️
      21 MB Free RAM
      1.01 GB Active RAM
      992 MB Inactive RAM
      1.00 GB Wired RAM
      1.14 GB Page-ins
      49 MB Page-outs
    I hope you'll be able to help me.

    Right, sorry. I'm new at this stuff and I got confused. Here's the list:
    EtreCheck version: 2.0.6 (91)
    Report generated 22 Oct 2014 15:43:33 GMT+2
    Hardware Information: ℹ️
      MacBook Pro (13-inch, Late 2011) (Verified)
      MacBook Pro - model: MacBookPro8,1
      1 2.4 GHz Intel Core i5 CPU: 2-core
      4 GB RAM Upgradeable
      BANK 0/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1333 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      Intel HD Graphics 3000 - VRAM: 384 MB
      Color LCD 1280 x 800
    System Software: ℹ️
      OS X 10.9.5 (13F34) - Uptime: 2:39:48
    Disk Information: ℹ️
      Hitachi HTS545050B9A302 disk0 : (500,11 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted> : 210 MB
      Macintosh HD (disk0s2) /  [Startup]: 499.25 GB (310.28 GB free)
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      MATSHITADVD-R   UJ-8A8 
    USB Information: ℹ️
      Apple Computer, Inc. IR Receiver
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Inc. Apple Internal Keyboard / Trackpad
    Thunderbolt Information: ℹ️
      Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Launch Agents: ℹ️
      [loaded] com.google.keystone.agent.plist Support
      [loaded] com.oracle.java.Java-Updater.plist Support
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist Support
      [loaded] com.barebones.authd.plist Support
      [loaded] com.google.keystone.daemon.plist Support
      [loaded] com.microsoft.office.licensing.helper.plist Support
      [loaded] com.oracle.java.Helper-Tool.plist Support
    User Launch Agents: ℹ️
      [loaded] com.adobe.ARM.[...].plist Support
    User Login Items: ℹ️
      HPEventHandler UNKNOWN (missing value)
    Internet Plug-ins: ℹ️
      o1dbrowserplugin: Version: 5.4.2.18903 Support
      Unity Web Player: Version: UnityPlayer version 4.0.1f1 Support
      Default Browser: Version: 537 - SDK 10.9
      AdobePDFViewerNPAPI: Version: 10.1.3 Support
      FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
      Silverlight: Version: 4.1.10329.0 Support
      Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
      QuickTime Plugin: Version: 7.7.3
      googletalkbrowserplugin: Version: 5.4.2.18903 Support
      SharePointBrowserPlugin: Version: 14.0.0 Support
      AdobePDFViewer: Version: 10.1.3 Support
      GarminGpsControl: Version: 4.1.0.0 Release - SDK 10.7 Support
      ViewRightWebPlayer: Version: 3.3.0.0 Support
      proXSignXML: Version: 1.2.21 - SDK 10.5 Support
      JavaAppletPlugin: Version: Java 7 Update 55 Check version
    User Internet Plug-ins: ℹ️
      OctoshapeWeb: Version: 1.0 - SDK 10.8 Support
      Picasa: Version: 1.0 Support
      Google Earth Web Plug-in: Version: 7.1 Support
    Safari Extensions: ℹ️
      AdBlock
    3rd Party Preference Panes: ℹ️
      Flash Player  Support
      Java  Support
      Spelling  Support
    Time Machine: ℹ️
      Skip System Files: NO
      Mobile backups: ON
      Auto backup: YES
      Volumes being backed up:
      Macintosh HD: Disk size: 499.25 GB Disk used: 188.97 GB
      Destinations:
      VERBATIM HD [Local]
      Total size: 999.86 GB
      Total number of backups: 2
      Oldest backup: 2012-10-07 19:12:45 +0000
      Last backup: 2012-10-07 19:12:45 +0000
      Size of backup disk: Adequate
      Backup size 999.86 GB > (Disk used 188.97 GB X 3)
    Top Processes by CPU: ℹ️
          5% Safari
          4% coreaudiod
          3% WindowServer
          1% hidd
          0% Microsoft Word
    Top Processes by Memory: ℹ️
      193 MB Safari
      26 MB WindowServer
      26 MB Skype
      21 MB PluginProcess
      21 MB mds
    Virtual Memory Information: ℹ️
      32 MB Free RAM
      852 MB Active RAM
      828 MB Inactive RAM
      1.02 GB Wired RAM
      2.15 GB Page-ins
      95 MB Page-outs

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