MacBook Pro (10.7.3) not shutting down after updating to latest iTunes

This is a bit of a strange one, and after searching high and low, I haven't seen any other references to it, so...here goes:
I'm working on a MacBook Pro (13-inch, Mid 2010) running OS X 10.7.3, and the complaint is this: the system will not shut down or eject a connected iPod (classic) or smartphone (Verizon Android phone) after updating to the latest version of iTunes.
I've been troubleshooting this for several days now, and I've tried the following:
1. Created a new admin account and tested from there. No change.
2. Created a backup image of the hard drive, erased & reinstalled 10.7, created temp admin account - issue resolved, but iTunes library unable to open because it was modified by a newer version of iTunes.
3. Ran software update to bring system current (as of 20 April 2012)
4. Issue reappears after software update.
5. Reinstalled 10.7.3 from Recovery partition.
6. Again, issue resolved, but unable to open iTunes library modified by newer version.
7. Update iTunes, issue returns.
I actually did several variations of the erase & install routine, as well as several admin accounts, but the basic gyst of it is that after updating iTunes, the system hangs at the spinning gear on shutdown every single time.
The version of iTunes that is reinstalled with Lion is 10.5.1. I don't know which version between that and 10.6.1 is causing the problem.
Not sure where to go from here, so I figured I'd throw it out to the community.
Thanks.

Well, after throwing my hands up in the air, I returned the MacBook Pro and iPod classic to their owner because I'd held onto them for over a week trying to troubleshoot the issue with no success.
Two days later, she contacted me and told me her iPod was the culprit -- it had some bad sectors on the hard drive. I had thought to check that, but she had data on the iPod that wasn't backed up anywhere, so I back-burnered that until later.
Glad to see I'm not going insane, though. ;^)

Similar Messages

  • My MacBook Pro Snow Leopard will not shut down.

    When I try to shut down my MacBook Pro it goes as far as the spinning wheel on the blue screen and will not complete the shutdown. I have to hold the power button to shut down completely.
    Both disk and permission repair does not solve the problem.
    Help please.

    I had the exact same problem, the only way for me to fix it is to delete everything off your mac, or backup your data and reinstall the OS, but just reinstalling the OS won't fix it, back up your data (if you want to keep it) and then erase everything off your mac then put your data back in. Hope it helps.
    Thomas

  • My Macbook Pro (early 2011, 15") randomly shuts down after being turned on from sleep mode?

    -So over the past week, I find that my macbook pro will randomly shut down within 1 minute of being turned on from sleep mode. Within the first few days of this, I figured out that it will only happen if I move my mac around before its completely into sleep mode. BUT now it shuts down regardless or preparation before sleep mode and everytime I turn my computer back on, I log in, and then have restore my chrome window tabs and stuff. What is going on??
    -Do I need to replace my drive??
    *PLEASE help me, thanks!
    P.S. - I am runnng OS X Mountain Lion 10.8.5

    austine38,
    if you boot into Safe mode, and then immediately restart into normal mode, log in, and put it to sleep, does it still exhibit the same random shutdowns afterwards?

  • My macbook pro 13" unibody has randomly shut down, and will not switch on again, it is totally unresponsive. I have tried using different chargers, and my laptop had charge when  it shut down,

    My macbook pro 13" unibody has randomly shut down, and will not switch on again, it is totally unresponsive. I have tried using different chargers, and my laptop had charge when  it shut down,

    Hey Sarahbetts,
    Thanks for the question. If I understand correctly, the MacBook will not turn on. I would recommend that you read this article, it may be able to help the issue.
    Troubleshooting: My computer won't turn on - Apple Support
    Thanks for using Apple Support Communities.
    Have a good one,
    Mario

  • My macbook pro doesn't restart or shut down from the apple menu. I run 10.7.5, any suggestions?

    My macbook pro doesn't restart or shut down from the apple menu. I run 10.7.5, any suggestions?

    Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own".
    Best.

  • My MacBook Pro Core Duo from 2006 shuts down randomly requiring frequent reboots to the point I had to abandon doing any project or anything on this MacBook Pro. Same thing occurs with the iMac dual core from 2007. MacBook battery replaced.

    My MacBook Pro Core Duo from 2006 shuts down randomly requiring frequent reboots to the point I had to abandon doing any project or anything on this MacBook Pro. Same thing occurs with the iMac dual core from 2007. MacBook battery replaced. Is it internal battery for both, new logic board required, bad hard drive, or bad RAM?
    Help.

    Run an Apple Hardware Test using the original installation disk that has the AHT instructions on it.
    Try SMC and PRAM resets:
    http://support.apple.com/kb/ht3964
    http://support.apple.com/kb/ht1379
    It is possible that you may need a new PRAM battery.
    Ciao.

  • IPhone 5 facetime app not shuting down after updating of  iOS 8.0/8.0.2 ?

    Hey there my iPhone 5 face time app not shuting down after updating of  iOS 8.0/8.0.2 ? after i upadted my iOS 8.0/8.0.2 software  my facetime app never get quit even i want to quit it. so then i have to shut my fone down to quit facetime . please help me . Thanks

    Hi, gurpreet from chatham.  
    Thank you for visiting Apple Support Communities.
    Here are some troubleshooting steps that I would recommend going through when experiencing this issue.  
    iOS: Not responding 
    http://support.apple.com/kb/TS3281
    Cheers,
    Jason H.

  • I can't Log Out/ Restart/ Shut Down after updating to Mavericks

    I can't Log Out/ Restart/ Shut Down after updating to Mavericks.
    When I choose the above options nothing happens.
    MBPr can only go to sleep.
    When i force quit loginwindow from Activity Monitor nothing happens.

    I can sudo reboot /shutdown
    I tried several solutions on other threads nothing worked.

  • MacBook Pro goes grey screen, then shuts down randomly

    My MacBook Pro (just purchased 3 months ago, not retina) shuts down unexpectedly. The screen goes grey, then it just shuts down after a few minutes. Anyone else have this problem? Any ideas how to fix?

    You need to reset the SMC on your Macbook.
    * Shutdown your MacBook Pro
    * Connect the power adapter to your Mac
    * On the MacBook's keyboard, hold down the Shift+Control+Option keys and the Power button at the same time
    * Release all keys and the power button at the same time
    * Boot your Mac as usual

  • My 2012, 17" macbook pro starts, gray screen and shuts down.

    Anybody knows why my 2012, 17" macbook pro is starting with gray screen and mac logo and shuts down after?
    I have Mavrick on. Last night i tried to use itunes and got an error for the first time. It said " itunes was corrupted or not installed correctly" . There is no reason because i listened to music just day before. After working on some docs i shut down the laptop. This morning when i tried to start up it didnt happened. Tried all shortcuts to do recorvery. It said " mac HD and Recorvery HD" both are blocked and not accessible.
    Ran another doagnoses, checked hard drive and got errors.
    I cant see why hard drive might be damaged.
    Plz help me out. I didnt do any backup and dont ant to reformat it.
    Thanks
    -Soleil

    Well, i tried different things. First tried Recorvery start. It showed mac HD and Recovery HD but i couldnt choose any, said it was locked.
    When i diagnosed the hard drive, dont remember exactly but it ran the HD test and on red showed Hard Drive damaged.
    Tonight after putting this questions here i tried again Online Help option, i could see all my folders, files, applications but couldnt open any. It was using Safari.
    Not sure whats going on. All started with getting slow and i didnt turn the laptop off "was on sleep" for few days till last night.
    Like i said before, last night i couldnt start iTunes, but didnt pay attention to it and shut off laptop. Only if i knew it wont start up again.. :-(

  • Mac Pro 2nd Gen not shutting down after latest leopard update 10.5.3

    I have a mac pro 8 core 2nd gen machine (August 2007) just updated from 10.5.2 to 10.5.3 and immediately after doing so the machine usually will not shut down by it self. It goes through the shut down process, exits finder but then the grey spinning dial just keeps going. I left it for 30 minutes like that, and then realised I had to manually force power down by holding the power button. It does that now all the time, except once. I don't know what could be causing this, works fine otherwise, but really annoying as the machine is located in a difficult to reach spot- so when I finish work I have to reach around and hold down the power button to get it to turn off - wouldnt' mind to fix that.

    try these steps
    Mac Pro SMC reset
    http://docs.info.apple.com/article.html?artnum=304123
    PRAM Reset
    http://support.apple.com/kb/HT1379

  • MBP will not shut down after installing patches

    Over the last week I have installed all of the suggested patches, but now I find that my MacBook will not shut down! To shut it down I have to hold the power switch for 10+ seconds to force it.
    Is this a known issue? if so, what is the solution?
    Sorry if this has already been posted, I am at work on a really slow WinTel box.
    Thanks in advance
    Terry

    Hello Terry,
    Your problem might be some internet connection issue. If the pathes were not fully downloaded, the mac will not let you shut down or some error there etc. This will not happened frequently.
    -Dan

  • VB Process Does Not Shut Down After Attaching VM

    I am using the axbridge with Java 1.5.0_02 to embed a swing GUI into a VB app. When I close the VB app, the window disappears, but the process is still running.
    I believe that part of the reason why I've encountered this problem lies in the way the VB app is implemented. The app is a COM out-of-process server brought up from Excel using...
    Object m_tool = CreateObject("VBapp.ToolClass").
    To bring down the app, m_tool is set to "Nothing". COM then realizes that no one is holding a reference to anything in the server the VB app is running as, and the server is shut down by COM. Unfortunately, a thread still seems to be running, so the process doesn't die.
    Doing a System.exit() or some other equivalent would certainly take care of the process, but it doesn't make sense for my addition to the greater application to descide when the application should be killed. I need Java to shut down cleanly.
    Here's why I think Java is not shutting down cleanly. Upon inspecting the process, I find one thread that is still running. Here's a trace of the stack for that thread.
    ntdll.dll!KiFastSystemCallRet
    !SetWindowTextW+0x120
    !CoUnmarshalInterface+0x13e2
    !CoUnmarshalInterface+0x1509
    !StgGetIFillLockBytesOnFile+0x10fea
    !StgGetIFillLockBytesOnFile+0x109fe
    !StgGetIFillLockBytesOnFile+0x108e2
    !CoUnmarshalInterface+0x15b6
    !CoUnmarshalInterface+0x155f
    !DcomChannelSetHResult+0xd55
    !NdrProxySendReceive+0x40
    !NdrProxySendReceive+0x137
    !NdrProxySendReceive+0xcd
    !NdrComplexArrayMemorySize+0x695
    !CoUnmarshalInterface+0x5bd
    !CoUnmarshalInterface+0x55e
    !DcomChannelSetHResult+0x993
    !DcomChannelSetHResult+0x78c
    !StringFromIID+0x194
    !StringFromIID+0x175
    !CoWaitForMultipleHandles+0xdc62
    !OleInitialize+0x66c
    !OleInitialize+0x5bf
    !CoInitializeEx+0x2b6
    !CoUninitialize+0x52
    !Java_com_sun_deploy_util_UpdateCheck_handleUserResponse+0x743
    ntdll.dll!LdrInitializeThunk+0x29
    ntdll.dll!LdrShutdownProcess+0x142
    !IsValidLocale+0x8eb
    !ExitProcess+0x14
    !ThunRTMain+0xae
    Notice that it looks like we have a call from Java to native code going on.
    Java_com_sun_deploy_util_UpdateCheck_handleUserResponse
    I believe the UpdateCheck class has something to do with checking to see if there is a Java version update to be had, but I don't really know for sure. I've tried turning off the auto-update feature through the Java control panel, but that doesn't solve the problem. Does anyone have any info. that might shed some light on what's going on here?

    I would definitely have given it longer than a minute.
    OS X does quite a few things during a shutdown routine. It clears caches, updates them for the next boot, etc. Sometimes this process can take a bit, especially after software updates or major system changes.
    Try shutting down again and see if the problem persists. If the computer doesn't turn off immediately, give it a few minutes before holding down the power button.

  • Imac shuts down after update

    My iMac has begun shutting down (twice in the past day and a half) after downloading the newest update, (I didn't get OS Lion) just the new updates. I have i5 intel mac and it is less than a year old. I am just curious if anyone else is having similar issues. Also it is important to include that when I turned my cpu back on I had to unplug it from the wall first, the power button was unresponsive.

    I have 2 of the same iMacs in addition to 2 macbook pros with quad cores that are very new.  The latest update rearranged my bookmarks on one machine to a previous set and, more importantly, disabled a program I use to disable keylogging.  On another machine, some website settings were dropped in addition to the keylogging program.  The macbook pros, which are brand spanking new, also had some minor glitches.  I know these guys have a lot on their plate right now since they have obviously released Lion before they fully debugged, but those of us who had sense to wait a few months for them to get things straight should not be punished by the release of a buggy update of the migration tools.  Apple is such a strong company and culture that I would have expected them not to rush to unleash this Windows-like buggy set of updates and releases.
    MAKE IT RIGHT, APPLE.

  • Macbook pro will not shut down if I have opened iTunes 10.4

    I have an Intel Core 2 Duo Macbook Pro running Mac OS X Lion.  Unfortunately if I've used iTunes at all my laptop will only shut down if I hold the power button for 10 seconds.  This occurs after every application including iTunes has been shut down.  If I have not opened iTunes during a session then the computers shuts down normally.  Can I do anything about this, is it serious, and has anyone else encountered the same problem?  Thanks for any help givien.

    I'm not entirely sure if mine does this after I only run itunes, but after normal use of my browser and email, my coumputer only shuts down if I hold the button.  I'm not quite sure what's going on, but I'll update you if I find a solution.

Maybe you are looking for

  • Final Cut Pro X and .vob files

    Hi How do I import a .vob file into Final Cut Pro X? I use an iMac with Mavericks installed. Thanks

  • Agent Assignment in Sent mail step

    Hi to all,     I am having two doubts.I am new to workflow.Thai is my first development. 1. In one activity i am using one method inside that FM that convert the report to PDF and sent it to  user for approval using FM SO_NEW_DOCUMENT_ATT_SEND_API1 .

  • I have full subscription, yet when I log in shows i'm a "free user"

    I have renewed my subscription in May 15th this year, already charged to my credit card. Yesterday, when I was working without changing anything related, creative cloud switched itself from "full membership" to a "free user", without letting me keep

  • EDI-X12-5020 version document

    Hi All, Please use 10.1.2.3 - MLR 10 or above when you are using x12 document of version 5020 to exchange messages with your trading partner. Regards, Dheeraj

  • Configure MSN Messenger in Portal

    Dear All,     We downloaded the Msn Messenger PAR File from the SDN and configured in portal. When we clicked the send Instant Message in the CLP (Collabrotaion Lanch Pad), we got the Error Message <b>"Cannot not start a chat session because for the