Macbook pro 13" brand new doesn't shut down

when i press the power button and click shut down, it goes to a white screen and stays like that forever and doesnt shut down. only when i hold power button for some time, and i guess thats not a good thing to do everytime right? so what do i do?

Do a PRAM reset
http://support.apple.com/kb/ht1379
SMC Reset
http://support.apple.com/kb/HT3964
If that fails do as Zyriab and xchnge it under warranty

Similar Messages

I have a Macbook Pro purchased brand new. I take high quality pictures for customers, these display perfect on my laptop but appear CORRUPT on a USB stick. What is causing this? I can't seem to fix this issue. PLEASE HELP!!

I have a Macbook Pro purchased brand new. I take high quality pictures for customers, these display perfect on my laptop but appear CORRUPT on a USB stick. What is causing this? I can't seem to fix this issue. PLEASE HELP!!
I really need this issue resolved it is driving me insane!!! How can the images appear perfectly fine on my laptop then when transferring over to a USB stick they just corrupt!?

Check out this site:
http://osxdaily.com/2012/04/22/format-drive-mac-pc-compatible/
That will show you how to format a USB stick for use on both PC and Mac.
If the problem continues take it to an Apple store and have them check it out.
>Also what s exFAT?<
From:
http://en.wikipedia.org/wiki/ExFAT
"exFAT (Extended File Allocation Table) is a Microsoft file system optimized for flash drives.[3] It is proprietary and patented."
That first site explains it at length.

After installing Mavericks my MacBook Pro and my MacMini can't shut down, only a grey screen and finish. Must be killed by the power button. Why?

After installing Mavericks my MacBook Pro and my MacMini can't shut down, only a grey screen and finish. Must be killed by the power button. Why?
Nach der Installation von Mavericks kann ich weder das MacBook Pro (2 x 2.4 GHz) noch den MacMini (2 x 2.66 GHz) herunterfahren. Es bleibt ein dauerhafter grauer Bildschirm. Nach 20 min habe ich einen erzwungenen Neustart durchgeführt.
Ausserdem startet die Macs wesentlich langsamer als mit OS X 10.6.8.

same here... sometimes it works, most of the time it doesn't!!

My MacBook Pro ran out of battery and shut down ,will power up but goes to panic screen on start up but nothing else , how can I get past this screen to try to fix problem?

MacBook Pro battery ran low and computer shut down , after charging battery I tried to start up and I got an Apple on a gray screen with spinning wheel that went to a panic call out screen and that's as far as it will go. I've tried start up with command keys ,a few got me to a different screen but nothing has let me into any place I can use to try and repair problem. Anybody have an idea of what's wrong with my laptop and a way to fix it ?

see if you can start up in safe mode. What is safe mode?

I inserted a burnt disc into my macbook pro and iTunes froze, had to shut down my mac in order to eject the disc. Is it not possible to transfer music from homemade cds onto my mac?

I inserted a burnt disc into my macbook pro and iTunes froze, had to shut down my mac in order to eject the disc. Is it not possible to transfer music from homemade cds onto my mac?

Yes, it is possible.
You had an issue in this individual instance.

My MacBook Pro will not allow me to shut down it says it is still importing photos into iPhoto it also will not quit

My MacBook Pro will not allow me to shut down my computer. Their seems to be a glitch in the iPhotos. It says it is still importing photos into iPhoto. It will not allow me to quit either.

You could always hold down the power button to force the MacBook to turn off. This is usually a last resort step though, but if nothing else is working and you are sure it isn't importing photos then you might consider it.

Macbook Pro (2011) froze while working, forced shut down, now won't turn on. Grey screen with apple logo and spinning wheel for hours. Help?

Macbook Pro (2011) froze while working, forced shut down, now won't turn on. Grey screen with apple logo and spinning wheel for hours. Help?
Unfortunately do not know the operating system since I never updated anything and I can't get in to it.
Thanks for your assistance.

If you want to preserve the data on the boot drive, and it's not already backed up, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data, you can skip this step.
There are several ways to back up a Mac that is not fully functional. You need an external hard drive to hold the backup data.
1. Boot from the Recovery partition or from a local Time Machine backup volume (option key at startup.) Launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
2. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
3. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.

My MacBook Pro is brand new but very slow. So disappointing. Why is it starting very slowly?

My Macbook Pro 13' is brand new however, it does not serve me well compared to my old compaq laptop. It is so annoying and disppointing. I am also a new user of Mac than Windows. There's something going on especially when I am to start up my Mac, it takes so long. Very embarrasing even. Plus, I thought of adding a mcaffee anti-virus thinking it will solve any problem but it gotten worse. Nothing so disppointing like Macbook PRO! can't even uninstall completely the anti-virus. Can someone please assist a beginner in Mac like me? Thank you.

Have a look here...
macworld.com/mac-troubleshooting-what-to-do-when-your -computer-is-too-slow.
theworkingmom2012 wrote:
...... anti-virus. ..
In General 3rd Party AV Software is Not Required as Mac OS X tends to look after itself.
Read Here > https://discussions.apple.com/thread/4545776?tstart=0
See Here > Antivirus Discussion
The Safe Mac > http://www.thesafemac.com/mmg/
theworkingmom2012 wrote:
My Macbook Pro 13' is brand new
If necessary.. Contact AppleCare.
You have 90 days Free Telephone Support... 3 Years if you Purchases the AppleCare protection Plan.

Why does MS Word 14.2.3 run so slow on MacBook Pro and brand new iMac?

Ever since upgrading to Mountain Lion, MS Word runs very slowly on both my 2007 MacBook Pro with 4GB RAM and a brand new iMac with 16GB RAM.
I have trimmed fonts in the systems and removed font conflicts and duplicates.
Keyboard entries are delayed by seconds and typing a document becomes a nightmare.
Any suggestions?
I have repaired permissions and verified both disks.
Also run Cocktail to clean out junk files. Still no luck.

Word is up to version 14.3.1. Try updating and see if that helps. The newest version may be more ML friendly. I certainly have no complaints about the speed of MS Word.
p.s. Just checked for updates - there is now a 14.3.2 version.

Is there any way to transfer CS5 from current Macbook Pro to brand new iMac?

I currently have CS5 on my Macbook Pro, but I just bought a new iMac yesterday which I want as my main design platform. I currently cannot find my CS5 disc or upgrade information, I can only find my original CS3 Design Premium Disc. I still have the activation codes/serial number for both CS3 and CS5, so I'm very much hoping there is a solution to get CS5 onto the iMac?!?!
Please Help!!!
Gina

http://prodesigntools.com/tag/ddl
Mylenium

How do you format your hole Macbook Pro to brand new?

Hi,
I'm selling my Macbook Pro to someone. And they want the hole thing formated to new.
How does one do it? I can't find anything on google which I found odd. I only know how to with Windows.
Thanks in advance.

Boot to your recovery media or partition by holding Option on startup and selecting it, then when you come to the install screen, select Disk Utility fromt he Applications menu on the top bar and then Erase the disk you want wiped (Usually Macintosh HD). Then exit disk utility, and install!

MACBOOK PRO (MAC OS 10.6.8) SHUTS DOWN UNEXPECTEDLY

As of recently I've had a very serious problem with my MacBook Pro when I've been using Final Cut Pro X. I'm using the computer normally while all of a sudden the screen goes dark and the computer seems to shut down completely. Eventhough I can still hear the disk spinning, the fans running and the keyboard is still lit I have to forcefully shut the computer down (holding the power button down for 10 secs.) and turn in back on. The first time it happened was a few days back and when I turned the machine back on it worked perfectly. Now however it shut down and I did the same things the same way I described before and within 30 minutes or less (while using Final Cut Pro X) it shut down in the same way I described above.
Could somebody please help me? Is my computer dying? Is it my Hard Drive collapsing? Or do I only havet to rest the System Management Controller (SMC) to fix this? Please I beg for your help for I am in dire straits, low on cash and desperately trying to finish some editing projects. Below I have copied the report the computer sends automatically to Apple along with the description of my computer.
Thankyou very much in advance. I appreciate all the help I can get.
Thanks!
COMPUTER DESCRIPTION
Model Name:          MacBook Pro
Model Identifier:          MacBookPro6,2
Processor Name:          Intel Core i7
Processor Speed:          2.66 GHz
Number Of Processors:          1
Total Number Of Cores:          2
L2 Cache (per core):          256 KB
L3 Cache:          4 MB
Memory:          4 GB
Processor Interconnect Speed:          4.8 GT/s
Boot ROM Version:          MBP61.0057.B0C
SMC Version (system):          1.58f17
Serial Number (system):          W8020BYXAGW
Hardware UUID:          526137DC-2D1E-5B66-9945-893D1CD1437A
Sudden Motion Sensor:
State:          Enabled
PANIC REPORT TO APPLE AFTER LATEST SHUTDOWN
Interval Since Last Panic Report: 28872457 sec
Panics Since Last Report:          2
Anonymous UUID:                    F1223ABE-321F-4E93-B349-9E357E66DD16
Mon Dec 9 15:52:15 2013
panic(cpu 0 caller 0x9ffc9b): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0x7f51a000 0x0a5480a2, D0, P2/4
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x5c943888 : 0x21b837 (0x5dd7fc 0x5c9438bc 0x223ce1 0x0)
0x5c9438d8 : 0x9ffc9b (0xc1528c 0xc85800 0xc23e60 0x0)
0x5c943978 : 0xb1a608 (0x9332c04 0x992f004 0x100 0xf3)
0x5c9439c8 : 0xb11601 (0x992f004 0x100 0x5c9439f8 0x9ef778)
0x5c9439f8 : 0x16f39a6 (0x992f004 0x100 0x438004ee 0x9787b7c)
0x5c943b38 : 0xb392b5 (0x992f004 0x9760004 0x0 0x0)
0x5c943b78 : 0xa08e7c (0x992f004 0x9760004 0x0 0x0)
0x5c943c18 : 0xa0555b (0x0 0x9 0x0 0x0)
0x5c943dc8 : 0xa0742a (0x0 0x600d600d 0x702a 0x5c943df8)
0x5c943e98 : 0x99b582 (0xc1d00011 0xaa910001 0x20802040 0x5c943ee0)
0x5c943ef8 : 0xd5d57d (0x934a000 0x5c943f4c 0x0 0x7)
0x5c943f58 : 0xd5d71a (0x9382000 0xd64e54 0x5c943f78 0x2a45c9)
0x5c943f78 : 0x230235 (0x9382000 0x0 0x5c943fc8 0x227cea)
0x5c943fc8 : 0x2a179c (0x863ea0 0x0 0x10 0x96070e4)
      Kernel Extensions in backtrace (with dependencies):
         com.apple.driver.AGPM(100.12.31)@0xd5a000->0xd64fff
            dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x96a000
            dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x98c000
            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x953000
         com.apple.nvidia.nv50hal(6.4.0)@0x15bd000->0x19d1fff
            dependency: com.apple.NVDAResman(6.4.0)@0x999000
         com.apple.NVDAResman(6.4.0)@0x999000->0xc86fff
            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x953000
            dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x98c000
            dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x96a000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
10K549
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 1046067560551
unloaded kexts:
com.apple.driver.AppleUSBUHCI          4.2.0 (addr 0x1458000, size 0x65536) - last unloaded 107482936729
loaded kexts:
com.sophos.kext.sav          8.0.14
at.obdev.nke.LittleSnitch          2.2.05
com.apple.driver.AppleHWSensor          1.9.3d0 - last loaded 28286212282
com.apple.driver.Oxford_Semi          2.6.1
com.apple.driver.AGPM          100.12.31
com.apple.driver.AppleMikeyHIDDriver          1.2.0
com.apple.driver.AppleMikeyDriver          2.0.5f14
com.apple.driver.AppleHDA          2.0.5f14
com.apple.driver.AppleUpstreamUserClient          3.5.7
com.apple.driver.AppleMCCSControl          1.0.20
com.apple.driver.AudioAUUC          1.57
com.apple.driver.AppleIntelHDGraphics          6.4.0
com.apple.driver.AppleIntelHDGraphicsFB          6.4.0
com.apple.driver.SMCMotionSensor          3.0.1d2
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AudioIPCDriver          1.1.6
com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.0a1
com.apple.GeForce          6.4.0
com.apple.driver.AppleGraphicsControl          2.10.6
com.apple.driver.AppleLPC          1.5.1
com.apple.kext.AppleSMCLMU          1.5.2d10
com.apple.filesystems.autofs          2.1.0
com.apple.driver.AppleUSBTCButtons          201.6
com.apple.driver.AppleUSBCardReader          2.6.1
com.apple.driver.AppleUSBTCKeyboard          201.6
com.apple.driver.AppleIRController          303.8
com.apple.BootCache          31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.iokit.SCSITaskUserClient          2.6.8
com.apple.iokit.IOAHCIBlockStorage          1.6.4
com.apple.driver.AppleUSBHub          4.2.4
com.apple.driver.AppleFWOHCI          4.7.3
com.apple.driver.AirPortBrcm43224          428.42.4
com.apple.iokit.AppleBCM5701Ethernet          3.0.5b8
com.apple.driver.AppleEFINVRAM          1.4.0
com.apple.driver.AppleSmartBatteryManager          160.0.0
com.apple.driver.AppleAHCIPort          2.1.7
com.apple.driver.AppleUSBEHCI          4.2.4
com.apple.driver.AppleACPIButtons          1.3.6
com.apple.driver.AppleRTC          1.3.1
com.apple.driver.AppleHPET          1.5
com.apple.driver.AppleSMBIOS          1.7
com.apple.driver.AppleACPIEC          1.3.6
com.apple.driver.AppleAPIC          1.4
com.apple.driver.AppleIntelCPUPowerManagementClient          142.6.0
com.apple.security.sandbox          1
com.apple.security.quarantine          0
com.apple.nke.applicationfirewall          2.1.14
com.apple.driver.AppleIntelCPUPowerManagement          142.6.0
com.apple.iokit.IOFireWireSerialBusProtocolTransport          2.1.0
com.apple.driver.DspFuncLib          2.0.5f14
com.apple.driver.AppleProfileReadCounterAction          17
com.apple.driver.AppleProfileTimestampAction          10
com.apple.driver.AppleProfileThreadInfoAction          14
com.apple.driver.AppleProfileRegisterStateAction          10
com.apple.driver.AppleProfileKEventAction          10
com.apple.driver.AppleProfileCallstackAction          20
com.apple.driver.AppleSMBusController          1.0.10d0
com.apple.iokit.IOFireWireIP          2.0.3
com.apple.iokit.IOSurface          74.2
com.apple.iokit.IOBluetoothSerialManager          2.4.5f3
com.apple.iokit.IOSerialFamily          10.0.3
com.apple.iokit.IOAudioFamily          1.8.3fc2
com.apple.kext.OSvKernDSPLib          1.3
com.apple.driver.AppleHDAController          2.0.5f14
com.apple.iokit.IOHDAFamily          2.0.5f14
com.apple.iokit.AppleProfileFamily          41
com.apple.driver.IOPlatformPluginFamily          4.7.0a1
com.apple.driver.AppleSMBusPCI          1.0.10d0
com.apple.driver.AppleBacklightExpert          1.0.1
com.apple.driver.AppleSMC          3.1.0d5
com.apple.nvidia.nv50hal          6.4.0
com.apple.NVDAResman          6.4.0
com.apple.iokit.IONDRVSupport          2.2.1
com.apple.iokit.IOGraphicsFamily          2.2.1
com.apple.iokit.IOFireWireSBP2          4.0.6
com.apple.driver.BroadcomUSBBluetoothHCIController          2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController          2.4.5f3
com.apple.iokit.IOBluetoothFamily          2.4.5f3
com.apple.iokit.IOSCSIBlockCommandsDevice          2.6.8
com.apple.iokit.IOUSBMassStorageClass          2.6.7
com.apple.driver.AppleUSBMultitouch          207.7
com.apple.iokit.IOUSBHIDDriver          4.2.0
com.apple.driver.AppleUSBMergeNub          4.2.4
com.apple.driver.AppleUSBComposite          3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice          2.6.8
com.apple.iokit.IOBDStorageFamily          1.6
com.apple.iokit.IODVDStorageFamily          1.6
com.apple.iokit.IOCDStorageFamily          1.6.1
com.apple.driver.XsanFilter          402.1
com.apple.iokit.IOAHCISerialATAPI          1.2.6
com.apple.iokit.IOSCSIArchitectureModelFamily          2.6.8
com.apple.iokit.IOFireWireFamily          4.2.6
com.apple.iokit.IOUSBUserClient          4.2.4
com.apple.iokit.IO80211Family          320.1
com.apple.iokit.IONetworkingFamily          1.10
com.apple.iokit.IOAHCIFamily          2.0.6
com.apple.iokit.IOUSBFamily          4.2.4
com.apple.driver.AppleEFIRuntime          1.4.0
com.apple.iokit.IOHIDFamily          1.6.6
com.apple.iokit.IOSMBusFamily          1.1
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          6
com.apple.driver.DiskImages          289
com.apple.iokit.IOStorageFamily          1.6.3
com.apple.driver.AppleACPIPlatform          1.3.6
com.apple.iokit.IOPCIFamily          2.6.5
com.apple.iokit.IOACPIFamily          1.3.0

Hi a,
It looks like you have a 15" mid 2010. You can try the SMC reset. If that doesn't work, see the free repair program for similar issues:
http://support.apple.com/kb/TS4088

MacBook Pro 17" 2.16 Ghz - Ongoing Shut Down / Freezing Problems

After searching around the web for quite awhile and reading through as much as I can on here, I've finally run out of options and so thought I would post my experience / problem on here and see if anyone knows how to fix my problem.
My gear:
OS 10.6.7
MacBook Pro 17" 2.16 Ghz
Model Name:          MacBook Pro
Model Identifier:          MacBookPro1,2
Processor Name:          Intel Core Duo
Processor Speed:          2.16 GHz
Number Of Processors:          1
Total Number Of Cores:          2
L2 Cache:          2 MB
Memory:          2 GB
Bus Speed:          667 MHz
Boot ROM Version:          MBP12.0061.B03
SMC Version (system):          1.5f10
Video:
Chipset Model:          ATY,RadeonX1600
RAM - 2 x 1Gb Chips
FUJITSU MHY2120BH:
Capacity:          120.03 GB (120,034,123,776 bytes)
Model:          FUJITSU MHY2120BH
Revision:          0081000D
Serial Number:                  K439*****H4A
Native Command Queuing:          Yes
Queue Depth:          32
Removable Media:          No
Detachable Drive:          No
BSD Name:          disk0
Medium Type:          Rotational
Partition Map Type:          GPT (GUID Partition Table)
S.M.A.R.T. status:          Verified
Volumes:
Capacity:          209.7 MB (209,715,200 bytes)
Writable:          Yes
BSD Name:          disk0s1
Hard Disk:
Capacity:          119.69 GB (119,690,149,888 bytes)
Available:          98.97 GB (98,967,773,184 bytes)
Writable:          Yes
File System:          Journaled HFS+
BSD Name:          disk0s2
Mount Point:          /
Problem:
Over the last few months I've had constant problems with freezing, shut downs. This might be in the form of I'll be working in iMovie editing some video and then mouse down into the corner to switch Spaces, the screen will half zoom out then just hang. Mouse won't respond, everything just sits there. I usually have to fix this by holding down the power button until the MBP turns off, then just reboot.
Other times I'll leave the computer on at night, wake up in the morning and it will either be off and as such, I just have to press the power button and it boots up again. Or the screen will be off, metal above the Function keys will be cooking, but the computer isn't responding, just a blank screen. I hold down the power button until it turns off and then reboot again.
These problems were getting worse. It has gotten to the stage where it might freeze a couple of times a day.
Seems the problem only occurs when the MBP is working. I might leave it rendering at night and wake in the morning to find it off etc.
Will also sometimes get horizontial lines in apps. I shut them down and start them up again and it's fine. But it's like the graphics card is struggling big time.
Actions to Fix:
- Started with repairing the permissions, but I always found that it had lots of items to repair, would repair then, but then if I verified again, the same things would come up as needing to be repaired. I also tried booting from the OS X DVD and repairing from that version of Disk Utility, but same result.
- Created new admin user account, to see if problem was just limited to my account. Same problem.
- Ran AHT from the MBP DVD that came with the MBP and it passed the hardware test. Though I couldn't find anywhere to make it run an extended test. The test I could run would only take about 10 minutes I believe.
- Erased the HD and fresh install of 10.6.3 from DVD, then software updates to 10.6.7 (yesterday). Repaired permissions after each step. After the OS upgrade I got a decent list of items that needed to be repaired, and after repair, would still show as needing repair. I checked the KB and it listed a lot of files that might get this error, but that it was ok to ignore them.
- Was editing video this morning in iMovie again, running Disk Utility on an external drive and boom, the MBP locked up again
I've gone through the /logs/crashlog in both the root and home user folders. After nearly all crashes these are empty, so it's not even reporting it anywhere.
Can anyone shed any light on whhat might be causing the problem?
<Serial Number Edited by Host>

Actually, when I was at the Apple Store I had both laptops flat, with the screens at 90 degrees. Pushing the screen forward and back with my fingers (via the top of the screen of course), the 15" easily has twice the hinge resistance. With that kind of test, weight isn't a significant factor -- that 17" hinge on a 15" laptop would probably cause the screen to come crashing down, too.
There were a few people in these forums who said their 17" was actually too tight (wish I had that problem!). It seems like a quality/consistency problem that could easily be fixed by A) measuring the force required to move the screen back and forth before screwing the case together, and B) making the hinge tension adjustable.

MacBook Pro won't sleep or stay shut down?

Product: MacBook Pro 13" "mid 2009," 8GB RAM (3rd party RAM upgrade), 2.26GHz, Mountain Lion 10.8.2
This happens ~75% of the time:
1) When I put it to sleep, the fans keep running, hard drive keeps spinning, and the outside front pulsing light goes through unusual on/off pulsing cycles. When I open the lid, it's at the login window. So it knows I put it to sleep, but it doesn't stay asleep. And I can't just put it to sleep and throw it in a bag -- it would overheat.
2) When I shut down, it goes through the process, and as soon as it's off, the front pulsing light turns on, and the computer starts up again. I can't stop that from happening. So to shut down fully (for travel, unplugging power, etc), I need to force shut down (hold power button for several seconds), and that can't be good to do so many times.
I've read through so many posts online (not a totally unique issue here, Apple!), and I have done all of this:
- archive and install
- clear all faulty fonts
- reset SMC
- reset PRAM
- removed all strange startup items (with Genius Bar guy)
- delete /Library/Preferences/SystemConfiguration/com.apple.PowerManagement.plist and /Library/Preferences/SystemConfiguration/com.apple.AutoWake.plist to re-create them
- remove all sharing (file, printers, iTunes library)
- turned off Bluetooth
I even did a clean install, then pulled in my stuff backed up on external HD. Unfortunately I didn't test enough if I could replicate these issues before restoring all my files and settings.
Apple Genius Bar told me that it's not a hardware issue -- that's all been checked.
Anything else to do? other than doing another clean install and copying files, applications, etc. one by one? (which might not fix anything)
Thanks so much for any help.

I don't have any good solutions as it seem you have tried all the advised repairs and resets. If it were me I would wipe the HDD clean and install 10.5 or 10.6 depending on the installation disks you possess. If the problem is resolved then upgrade to 10.7 or 10.8 and see what happens.
I have a MacBook Pro that would not work correctly with an interim OS update no matter how I approached it. The consensus on this forum was that I was doing something wrong. I reinstalled to the pre update state and waited till the next upgrade was released. When I applied this everything was fine and has remained so. Perhaps OS X 10.8.3 will offer you some relief.

Macbook Pro 10.6.8 won't shut down. Blue screen with spinning wheel.

it's an 15 inch macbook pro. since I bought this computer was working fine about last year. Somehow, start of this year, the problem begins. Everytime when i opened microsoft word 2011 on mac or Photoshop cs5, and quit the software as normaly. When i try to shut down the blue screen with spinning wheel apears. this spining wheel is endless. But funny thing is that after use other software such as games, web browser (safari) etc. and quit them. when i shut down there was not a problem. only word 2011 for mac and adobe photoshop cs5. Any solutions?

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.
Step 1
Select "system.log" from the file list. Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Post the messages logged during the time something abnormal was happening. That time might be before or after the boot.
For example, if the problem is a slow startup taking three minutes, post the messages timestamped within three minutes after the boot time, not before. If the problem is a system crash or freeze, post the messages from before the boot time, when the system was about to crash or was failing to shut down. In either case, please include the BOOT_TIME message at the beginning or the end of the log extract.
Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
If the log doesn't go back far enough in time, scroll down in the Console file list to /private/var/log/system.log.0.bz2. Search that archived log, and if necessary the older ones below it, for the same information.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.
Step 2
Do the same with kernel.log.
Step 3
Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall or hang logs — they're very long and not helpful.

Macbook pro 13" brand new doesn't shut down

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