Macbook Pro 13' core i5 freezing constantly, what should i do to fix this?
i bought my mac last week and to my surprise it started freezing and lag , having the spinning beach ball all the time , i spent hours reading on these topics but found no solution. Later on i sent it to the local apple technical service to ensure if theres any problem , had the hardware test done , lately we found no problems. they said they cant report to apple until they see what im having. And as soon as i brought it back home , it started freezing. especially on bootup and wake-ups. why that ?
Well apps that i use are : itunes , facebook on safari , skype , imessage thats all.
my mac has only 5 gbs of songs thats all with 475 gb free on hardisk
Macbook pro 13 core i5 2.5 with mountain lion 10.8.3 on it.
can somebody help me sort this out ? i trusted apple but in this case , apple let me down .
If your Mac runs slowly
http://support.apple.com/kb/PH10798
Start up in Safe Mode
http://support.apple.com/kb/PH11212
Repair Disk
Steps 1 through 7
http://support.apple.com/kb/PH5836
Reinstall OS X
http://support.apple.com/kb/PH10763?viewlocale=en_US
Best.
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Hardware Information:
MacBook Pro (13-inch, Mid 2012)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 4000 - VRAM: 1024 MB
System Software:
OS X 10.9.2 (13C64) - Uptime: 0 days 7:3:22
Disk Information:
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (367.51 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Startup Items:
HP IO: Path: /Library/StartupItems/HP IO
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.mice.360Daemon.plist 3rd-Party support link
[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
[System] com.oracle.java.JavaUpdateHelper.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[not loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link
[not loaded] com.google.keystone.agent.plist 3rd-Party support link
User Login Items:
Steam
iTunesHelper
Dropbox
Google Drive
AirPlayitServerManager
HP Scheduler
Internet Plug-ins:
FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
QuickTime Plugin: Version: 7.7.3
AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link
AdobePDFViewer: Version: 10.1.9 3rd-Party support link
Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
SharePointBrowserPlugin: Version: 14.0.0 3rd-Party support link
Unity Web Player: Version: UnityPlayer version 4.3.5f1 - SDK 10.6 3rd-Party support link
Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link
DirectorShockwave: Version: 11.6.5r635 3rd-Party support link
Safari Extensions:
Cuevana Stream: Version: 4.2
Ebay Shopping Assistant: Version: 1.1
Searchme: Version: 1.2
Slick Savings: Version: 1.0
Amazon Shopping Assistant: Version: 1.1
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
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Flash Player 3rd-Party support link
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None
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2% Microsoft Word
1% Google Chrome
1% Microsoft AU Daemon
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156 MB mds_stores
135 MB com.apple.IconServicesAgent
127 MB softwareupdated
119 MB Google Chrome
71 MB Microsoft Word
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1.71 GB Active RAM
781 MB Inactive RAM
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EtreCheck version: 1.9.12 (48)
Report generated 17 de junio de 2014 16:54:34 GMT-5
Hardware Information:
MacBook Pro (13-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2 cores
16 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 512 MB
Color LCD 1280 x 800
System Software:
OS X 10.9.3 (13D65) - Uptime: 0 days 8:48:15
Disk Information:
ST1000LM024 HN-M101MBB disk0 : (1 TB)
EFI (disk0s1) <not mounted>: 209,7 MB
MAC OS X (disk0s2) / [Startup]: 999,35 GB (417,75 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information:
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
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Thunderbolt Information:
Apple Inc. thunderbolt_bus
Configuration files:
/etc/hosts - Count: 21
Gatekeeper:
Anywhere
Kernel Extensions:
[not loaded] com.Belcarra.iokit.USBLAN_netpart (3.1.1 - SDK 10.6) Support
[not loaded] com.Belcarra.iokit.USBLAN_usbpart (3.1.1 - SDK 10.6) Support
[not loaded] com.RemoteControl.USBLAN.panther (1.6.2) Support
[not loaded] com.RemoteControl.USBLAN.usbpart (3.1.1 - SDK 10.7) Support
[not loaded] com.anchorfree.tun (1.0.1) Support
[not loaded] com.belcarra.iokit.netpart.panther (1.6.3) Support
[not loaded] com.belcarra.iokit.usbpart.panther (1.6.3) Support
[not loaded] com.zeobit.kext.AVKauth (2.3.2 - SDK 10.7) Support
[not loaded] com.zeobit.kext.Firewall (2.3.2 - SDK 10.7) Support
[not loaded] com.zg.driver.ZGUSBCDCACMData (1.8) Support
[not loaded] com.zg.driver.ZGUSBMassStorageFilter (1.8) Support
[not loaded] com.zg.driver.cdc_ecm_qmi (1.12) Support
[not loaded] com.zg.driver.cdc_usb_bus (1.12) Support
[loaded] foo.tap (1.0) Support
[not loaded] foo.tun (1.0) Support
[loaded] org.virtualbox.kext.VBoxDrv (4.1.8) Support
[not loaded] org.virtualbox.kext.VBoxNetAdp (4.1.8) Support
[not loaded] org.virtualbox.kext.VBoxNetFlt (4.1.8) Support
[loaded] org.virtualbox.kext.VBoxUSB (4.1.8) Support
Startup Items:
ChmodBPF: Path: /Library/StartupItems/ChmodBPF
FanControlDaemon: Path: /Library/StartupItems/FanControlDaemon
tap: Path: /Library/StartupItems/tap
tun: Path: /Library/StartupItems/tun
VirtualBox: Path: /Library/StartupItems/VirtualBox
Problem System Launch Daemons:
[failed] com.apple.AOSNotificationOSX.plist
[failed] com.apple.softwareupdated.plist
[failed] com.apple.wdhelper.plist
Launch Daemons:
[running] cn.com.zte.4G.LinkMonitord.plist Support
[failed] cn.com.zte.4G.zRestoreFiles.plist Support
[loaded] com.adobe.fpsaud.plist Support
[not loaded] com.adobe.SwitchBoard.plist Support
[running] com.anchorfree.ajaxserver.plist Support
[loaded] com.bombich.ccc.plist Support
[loaded] com.google.keystone.daemon.plist Support
[failed] com.magican.castle.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.teamviewer.Helper.plist Support
[not loaded] com.teamviewer.teamviewer_service.plist Support
[running] com.zeobit.MacKeeper.AntiVirus.plist Support
[running] net.conceited.RubbernetDaemon.plist Support
[failed] pcloudd.plist Support
Launch Agents:
[running] cn.com.zte.4G.usbswapper.plist Support
[failed] cn.com.zte.4G.zConnectManager.plist Support
[failed] cn.com.zte.4G.zLogging.plist Support
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.CS5ServiceManager.plist Support
[running] com.epson.epw.agent.plist Support
[failed] com.epson.eventmanager.agent.plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] com.hp.help.tocgenerator.plist Support
[not loaded] com.teamviewer.teamviewer.plist Support
[not loaded] com.teamviewer.teamviewer_desktop.plist Support
[running] net.culater.SIMBL.Agent.plist Support
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[running] com.akamai.single-user-client.plist Support
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[running] com.genieo.completer.download.plist Support
[loaded] com.genieo.completer.update.plist Support
[running] com.spotify.webhelper.plist Support
[running] com.zeobit.MacKeeper.Helper.plist Support
[not loaded] org.virtualbox.vboxwebsrv.plist Support
User Login Items:
Dropbox
Off-Helper
Internet Plug-ins:
FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
Default Browser: Version: 537 - SDK 10.9
Flash Player: Version: 13.0.0.214 - SDK 10.6 Outdated! Update
AdobePDFViewer: Version: 10.0.0 Support
o1dbrowserplugin: Version: 5.4.2.18903 Support
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.2 - SDK 10.6 Support
googletalkbrowserplugin: Version: 5.4.2.18903 Support
Silverlight: Version: 4.1.10329.0 Support
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
Safari Extensions:
Translate: Version: 1.1
Mitto: Version: 1.0
Twitter for Safari: Version: 1.02
RoboForm Online: Version: 1.0.2
Better Facebook: Version: 5.941
Facebook Photo Zoom: Version: 1.1206.11.1
Facebook Cleaner: Version: 3.3
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: Version: 1.0.79 Support
Picasa: Version: 1.0 Support
Google Earth Web Plug-in: Version: 7.1 Support
3rd Party Preference Panes:
Akamai NetSession Preferences Support
Fan Control Support
Flash Player Support
Growl Support
Tuxera NTFS Support
Time Machine:
Time Machine not configured!
Top Processes by CPU:
100% Installer
15% mds
2% WindowServer
2% lsof
0% ocspd
Top Processes by Memory:
5.05 GB Installer
147 MB thunderbird
115 MB Safari
98 MB Finder
82 MB Microsoft Excel
Virtual Memory Information:
6.00 GB Free RAM
6.42 GB Active RAM
887 MB Inactive RAM
1.94 GB Wired RAM
4.21 GB Page-ins
39 MB Page-outs
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