MacBook Pro 13', Mid 2010 freezing all the time
I have MacBook Pro 13', Mid 2010 running Mac OS X Lion 10.7.5. It freezes at least twice a day, I need to push the power button until it restarts every time. Already did the hardware test twice, it says it's all fine... so where is the problem?! I don't have any time to loose going to the Apple Store and giving away my computer for a check up. Anyone experiencig similar problems?
Cheers
Ev
I have MacBook Pro 13', Mid 2010 running Mac OS X Lion 10.7.5. It freezes at least twice a day, I need to push the power button until it restarts every time. Already did the hardware test twice, it says it's all fine... so where is the problem?! I don't have any time to loose going to the Apple Store and giving away my computer for a check up. Anyone experiencig similar problems?
Cheers
Ev
Similar Messages
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Macbook Pro 13 inch (2011) freezes all the time
Hi all ,
About a week ago, I started to experience difficulties working on my MacBook Pro - the whole system started to "freeze" and glitch all over the place, e.g. finder not responding like it should be, opening folders takes ages (in some cases up to 1 minute), and even as I type this text now. In my case, rebooting did not do the trick, my Mac was still glitching like ****.
So I went on, freed 150GB of data on hard drive, deleted all Autostart Applications, even wiped PVRAM, however, the results were negative - nothing changed, whilst Disc Utility reported, that no mistakes with drive were found. I then continued to struggle, and this time wiped the hard drive, and reinstalled the system completely from disc. However, after the system had been installed (after about 3 hours of wait), I noticed that yet again my Mac is freezing up, just like before.
So here lays my question - is there anything else I can do, before taking it to local Apple Store ?I've been having the same issues. However, I've replaced the hard drive and memory sticks and clean installed Snow Leopard twice now, but I'm still having issues with freezing. Typically it will freeze one application, followed by inability to use expose, spaces, and the other applications I have open in succession as I try to access them. So far I've reset RVRAM, run disk utility, hardware tests, and just about everything else there is with no luck.
I have a mid-2009 13" so I'm wondering if it's the processor beginning to go but I'll keep trying.
I've been in to the Genius Bar twice in the last week. Apple will try to run their tests on every part of your system. However, nothing came back wrong the first time and they sent me home. It crashed at least half a dozen times that night. After a week more of trouble shooting, I took it back in and still nothing. I've also gotten the '?' folder upon bootup many times and the 'prohibitory' sign upon bootup as well. I'm guessing its the CPU for me but if yours is new, it should still be under warranty and Apple will fix it (if they can find a problem). I'll keep looking and working on this until I can get mine working again and if I figure it out, I'll let you know.
Best of luck -
Macbook Pro 13" Mid 2010 freezes ,hang , not respond
HI all!
Im a owner of Macbook Pro 13 MID 2010 and mine has same problems
System freeze ,mouse blocked,keyboard light off,keyboard blocked,only power off by button.
It happens randomly with aplications or only in finder ,or once was at start up after login ...
But i can work 3 days or more without problems,so for technical service will be difficult to see it.
Im a professional musician and i make my performances for a hundred of people with a laptop so i cant risk a set with this laptop no more...
Y tried to reinstall system,same problems...
I think is a hardware in 13 ,15 and 17 macbook pro 2010.
I will not accept a hard drive repair,i will request a new unit.
It only has 2 months......And as my job depends of a laptop, i need a new one.
Now im again working with my old Powerbook G4 (2002) and still goes perfect !!!!
BTW: check this link,apple is returning new unots tosome users with same problems
http://appletoolbox.com/2010/05/continued-macbook-pro-mid-2010-beach-ballsfreeze s-apple-replacing-testing-units/
By the way
It happens with 10.6.3 and 10 6.4
Hardware test OK!!
And just system installed with no aplications...
I only use Traktor NAtive instrumentes for my performances....all original software.
Freezes were with traktor and without it on system....
External hard druve boot tested and also freezes.
Repair permissions and the same problem.....
APPLE,PLEASE, YOU CAN DISCOUNT TO ME A MONTH OF USE ,BUT I DONT WANT THIS UNIT FOR SURE.Hi,
I've been having the same problem. I'm a Dj, like a lot of people I use Traktor Scratch Pro. I've been using a mac for mixing for around, 2 years now, never had a problem. Since I updated to leopard snow, I've been experiencing the exact same problems described in this post,the screen freezes, sudden dropouts, when using Traktor software exact same thing, audio dropouts, screen freezes when loading track, or searching library.
I've been doing a LOT of researching, and I'm almost sure the problem is Leopard Snow, I don't know why but I'm almost certain. I erased mi HD, thinking this would solve the problem, loaded snow leopard again... EXACT same problem occured.
I tried all the suggestions in this link, none of them worked for me... http://appletoolbox.com/2010/07/mac-os-x-10-6-4-troubleshooting-guide/
So, right now I'm downloading an older version of MAC OS 10.5.5, I will format (again) my HD and install this older version.
I will post again if this solved the issue, hope this helps.
Apple URGENTLY needs a new update (10.6.5) there are a lot of other people like us, that are depending in a lap top (mac) to perform to a lot of people, you can check the forums in www.native-instruments.com, and see this issue is hapening to many of us. -
Can't boot MacBook Pro 13" (mid 2010) after installing the update SMC 1.6
First for a long time was a white screen and noisy cooler
After the system battery icon was crossed out and the indicator on the left side of macbook does not show anything and everything worked cooler at high speed (he was cold macbook)
After reboot appeared and the system has stopped running
Few days ago I have installed Mac Os X 10.6.4 but when the system had started working I saw my desktop it was at least 2-3 sec, after that macbook went to sleep mode. I pressed any key macbook and system started working, but without lighting screen. I used bright lamp and saw that all shortcuts and indicators (like wifi, battery etc.) have appeared on my desktop. After 2-3 sec macbook went to sleep mode again. Pressing on buttons and light from lamp gave me possibility to done update to 10.6.5 and after to 10.6.8. But at the end situation was not changed.
When I boot macbook with using install DVD, I can use all utilities (disk utility, network util etc.) and macbook don't goes to sleep mode and screen has light. In my opinion reason of this - not correct installation latest EFI or SMC updates. I tried to install EFI update 2.0 and SMC 1.5 for 10.6.5/10.6.8, but system showed me that I can't do this update. I'll try to find some way to make EFI update, maybe this would help me solve this problem. P.S. answer from Applle support: Our updates can't to break your macbook... it's just coincidence. Probability theory it's just mystification
this is info about my MacBook Pro 13" (mid 2010) MC374ll/A. As you can see I have SMC version 1.68f99 instead 1.62f7
http://support.apple.com/kb/HT1237 - I found information about right version SMC for my MacBook Pro mid 2010 13" from this table.
If somebody has same problem, welcome to discussion. Maybe we'll find way to solve this problem... Or Apple will make fixes for us.After some time, I found answer how I can repair my MacBook Pro 13" (mid 2010). As I was writing early - Mac Os X update SMC 1.6 broke my computer.
This is a link on repair instructions: http://habrahabr.ru/sandbox/67092/
As a result I write this post on my old (but working) MacBook Pro. -
Macbook Pro 17 Mid-2009 Freeze during Wifi Time Machine backup
I have a 17" Macbook Pro 17" Mid 2009 model, running ML 10.8.2, 8GB memory. I am backing up the system to an Airport Extreme shared disk with Time machine over Wifi using the 5GHZ band. My system has all-of-a-sudden started locking up completely during backup. No mouse movement, and everything frozen -- even the clock. The only way I am able to back up is directly connecting via ethernet to the AE, or by attaching a USB disk.
The system has been working for over a year to the AE TM, and at first I thought it was OSX 10.8.3, so I wiped out and reinstalled from scratch and the system still locks up on 10.8.0. So far, it's only over wifi. I also tried during my troubleshooting, using Carbon Copy Cloner to a Sparsebundle image over Wifi with the same results.
I can access and copy files from the AFP hosted disks on the AE with no problem. So it seems to be something in Rsync and the Wifi drivers that aren't jiving.
Any ideas?
Thanks in advanceI see nobody is reacting to your problem.
I have (almost) the same problem, but with 10.7.5.
Not only Time Machine freezes up (over WiFi and USB-connected), but also my Music downloads (everything else works fine) to my iPhone 5 (with iTunes 11.1) and also Spotlight (indexing for minutes and then freezes).
All these 3 actions (which usually take longer than anything else) freeze up after 3 to 15 minutes. Never the same, always different durations. Very annoying.
On the other hand: ever since I disabled Spotlight, my MacBook Pro A1286 is as fast as when I bought it in 2009.
This all happened suddenly, out of the blue. No added software, hardware. No changes in prefs.
I had my hardware checked. I have done a memtest. All the tricks in the book. To no avail.
Aopple techs tell me to wait till Maverick......some solution ;-) -
Why is my Macbook Pro running so slowly/Pinwheeling all the time in maverick?
In Firefox, Mail, Pages, everywhere! My hard drive is about 1/3 full, I'm not running anything except Firefox, mail, pages, & quicken. I did a disk repair (there were problems) but now they're fixed and it's not any better. Ideas please?
Thank yo so much for taking the time to help me.
Hardware Information:
MacBook Pro (15-inch, Early 2011)
MacBook Pro - model: MacBookPro8,2
1 2 GHz Intel Core i7 CPU: 4 cores
4 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 384 MB
AMD Radeon HD 6490M - VRAM: 256 MB
System Software:
OS X 10.9.2 (13C64) - Uptime: 4 days 4:39:3
Disk Information:
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (307.88 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
FireWire Information:
WD My Book 400mbit - 400mbit max
EFI (disk1s1) <not mounted>: 209.7 MB
Time Machine Backups (disk1s2) /Volumes/Time Machine Backups: 319.73 GB (28.71 GB free)
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.google.keystone.daemon.plist 3rd-Party support link
[System] com.oracle.java.Helper-Tool.plist 3rd-Party support link
Launch Agents:
[System] com.epson.Epson_Low_Ink_Reminder.launcher.plist 3rd-Party support link
[System] com.epson.eventmanager.agent.plist 3rd-Party support link
[System] com.google.keystone.agent.plist 3rd-Party support link
[System] com.oracle.java.Java-Updater.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link
[not loaded] com.logmein.rescue.sa.74ae2457-c1f8-47c3-9f62-892c58dab8c0.plist 3rd-Party support link
User Login Items:
EEventManager
Dropbox
Dropbox
Firefox
EEventManager
Internet Plug-ins:
MacCouponPrinter3: Version: (null)
Google Earth Web Plug-in: Version: 6.1 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 2.4.4.2 3rd-Party support link
Musicnotes: Version: 1.16.13 3rd-Party support link
Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link
FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0 - SDK 10.8
AdobePDFViewer: Version: 9.5.5 3rd-Party support link
CouponPrinter-FireFox_v2: Version: Version 1.1.9 - SDK 10.5 3rd-Party support link
Scorch: Version: 5.1.0 3rd-Party support link
JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link
Safari Extensions:
Awesome Screenshot: Version: 1.4.1
WOT: Version: 2.0.17
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
fbplugin_1_0_3: Version: (null) 3rd-Party support link
Move-Media-Player: Version: npmnqmp 071505000006 3rd-Party support link
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 3rd-Party support link
WebEx64: Version: 1.0 - SDK 10.6 3rd-Party support link
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Flip4Mac WMV 3rd-Party support link
Growl 3rd-Party support link
Java 3rd-Party support link
Old Applications:
/Users/[redacted]/Library/Application Support/WebEx Folder/1326
Cisco WebEx Event Center: Version: 1304.07.2811.0 - SDK 10.5 3rd-Party support link
convertpdf: Version: 1.2 - SDK 10.5 3rd-Party support link
asannotation2: Version: 1206.25.2804.0 - SDK 10.5 3rd-Party support link
/Library/Printers/EPSON/InkjetPrinter2/Utility/UT4
Epson Printer Utility 4: Version: 9.11 - SDK 10.5 3rd-Party support link
EpsonSuppliesTool4: Version: 8.75 - SDK 10.5 3rd-Party support link
/Applications/iWork '09
SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
HP Photo Creations: Version: 1.0.0.11792 - SDK 10.5 3rd-Party support link
Microsoft Communicator: Version: 13.1.3 - SDK 10.5 3rd-Party support link
OmniOutliner: Version: 3.10.4 - SDK 10.4 3rd-Party support link
TurboTax Deluxe 2011: Version: 2011.r17.007 - SDK 10.4 3rd-Party support link
/Applications/TurboTax 2011/TurboTax Deluxe 2011.app
Time Machine:
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 464.96 GB Disk used: 178.22 GB
Destinations:
Time Machine Backups [Local] (Last used)
Total size: 297.77 GB
Total number of backups: 92
Oldest backup: 2011-04-01 01:40:23 +0000
Last backup: 2014-03-17 00:40:06 +0000
Size of backup disk: Too small
Backup size 297.77 GB < (Disk used 178.22 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
17% WindowServer
15% firefox
2% EtreCheck
2% hidd
0% ps
Top Processes by Memory:
726 MB firefox
74 MB WindowServer
74 MB Quicken Essentials
66 MB Mail
49 MB mds_stores
Virtual Memory Information:
253 MB Free RAM
1.19 GB Active RAM
950 MB Inactive RAM
1.18 GB Wired RAM
17.40 GB Page-ins
1.23 GB Page-outs -
Macbook pro crashes in sleep mode ALL the time - with LOG. HELP!
Hi there,
My macbook pro 13' intel 2.26 5 GB RAM, currently running Mac Os Lion 10.7.1 constantly crashes when going to sleep mode. This happens regardless of the lid being closed or not.
Here's the log from the last crash.. hope it helps anyone giving me a hint ! Thanks
Process: rapportd [196]
Path: /Library/Rapport/*/rapportd
Identifier: rapportd
Version: ??? (???)
Code Type: X86 (Native)
Parent Process: launchd [131]
Date/Time: 2011-09-15 15:20:19.620 +0100
OS Version: Mac OS X 10.7.1 (11B26)
Report Version: 9
Crashed Thread: 4
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000820f0000
VM Regions Near 0x820f0000:
mapped file 0000000002000000-0000000002f89000 [ 15.5M] r--/r-x SM=ALI /usr/share/icu/icudt46l.dat
-->
__TEXT 000000008fe50000-000000008fe83000 [ 204K] r-x/rwx SM=COW /usr/lib/dyld
Application Specific Information:
objc[196]: garbage collection is OFF
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x963e6066 __write_nocancel + 10
1 libsystem_c.dylib 0x909091f9 __swrite + 35
2 libsystem_c.dylib 0x9090910f _swrite + 125
3 libsystem_c.dylib 0x9090a9aa __sflush + 127
4 libsystem_c.dylib 0x9090a912 fflush + 89
5 rapportd 0x000215bc logfile_safe_write_int + 272
6 rapportd 0x00018cbb env_logcore_write_to_logfile + 57
7 rapportd 0x0001a0e5 write_permitted_to_logfile + 67
8 rapportd 0x0001975d pool_map + 87
9 rapportd 0x0001bb65 flush_env_buffers + 125
10 rapportd 0x0001d215 message_to_logfile + 103
11 rapportd 0x0001d32a env_log_message + 101
12 rapportd 0x0001fb35 counters_stat + 190
13 rapportd 0x00003246 main_helper() + 1614
14 rapportd 0x0000231a start + 54
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x963e690a kevent + 10
1 libdispatch.dylib 0x9a58cccc _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x9a58b71b _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x963e602e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9090eccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x909106fe start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x963e602e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9090eccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x909106fe start_wqthread + 30
Thread 4 Crashed:
0 ??? 0x820f0000 0 + 2182021120
1 libsystem_c.dylib 0x9090ced9 _pthread_start + 335
2 libsystem_c.dylib 0x909106de thread_start + 34
Thread 4 crashed with X86 Thread State (32-bit):
eax: 0x820f0000 ebx: 0x0002c5b3 ecx: 0xbffff8d0 edx: 0xbffff8cc
edi: 0xbffff8d8 esi: 0x0044d500 ebp: 0xb0288f98 esp: 0xb0288f3c
ss: 0x00000023 efl: 0x00010246 eip: 0x820f0000 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0x820f0000
Logical CPU: 0
Binary Images:
0x1000 - 0x64fff +rapportd (??? - ???) <42DCBC21-A454-8034-CF9D-F0538E4D15FB> /Library/Rapport/*/rapportd
0xaf000 - 0x147ff7 +RapportWR.dylib (??? - ???) <A50472EA-F9E8-3C45-E173-216263532AEC> /Library/Rapport/*/RapportWR.dylib
0x16e000 - 0x2fafeb +RapportUtil1.dylib (??? - ???) <1498F0C2-822D-A50A-5FF3-9742F51AA8E7> /Library/Rapport/*/RapportUtil1.dylib
0x3f8000 - 0x420fef +librooksbas.dylib (??? - ???) <47AE683D-276B-AE68-1638-15CE02868140> /Library/Rapport/*/librooksbas.dylib
0x70b000 - 0x715ff7 +com.unsanity.smartcrashreports (Smart Crash Reports version 1.5 - 1.5) <6C3A0534-B3B8-FB9E-D49E-E9B37DC03B57> /Library/InputManagers/*/Smart Crash Reports.bundle/Contents/MacOS/Smart Crash Reports
0x8fe50000 - 0x8fe829c7 dyld (195.5 - ???) <134323A7-49DC-3A9D-ACFD-32FAD0FD6BA2> /usr/lib/dyld
0x90005000 - 0x90125fec com.apple.vImage (5.0 - 5.0) <173F6343-07EE-39F7-A159-DD3837E473DE> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x90126000 - 0x901fca5b libobjc.A.dylib (228.0.0 - compatibility 1.0.0) <A0EDB351-4B9D-3AA2-9D1A-0C22204FCCD3> /usr/lib/libobjc.A.dylib
0x90435000 - 0x90540ffb com.apple.DesktopServices (1.6.0 - 1.6.0) <66E2BD3A-958A-3F46-8DA0-C0F2358013B0> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x908b0000 - 0x9097bfff libsystem_c.dylib (763.11.0 - compatibility 1.0.0) <44AA09FD-3A8F-3DCF-AD98-BC9071CA7376> /usr/lib/system/libsystem_c.dylib
0x9097c000 - 0x90991ff7 com.apple.ImageCapture (7.0 - 7.0) <116BC0CA-428E-396F-85DF-52793034D2A0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x90a1c000 - 0x90a44ff0 com.apple.CoreServicesInternal (113.7 - 113.7) <F5724FAC-8BB8-3F0F-B8BC-36F2CA75A23D> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
0x90a45000 - 0x90adcff3 com.apple.securityfoundation (5.0 - 55005) <F5A98CC2-11C6-34F3-8F72-75B642627630> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x90add000 - 0x90bc5fff libxml2.2.dylib (10.3.0 - compatibility 10.0.0) <ED3F5E83-8C76-3D46-B2FF-0D5BDF8970C5> /usr/lib/libxml2.2.dylib
0x90bc6000 - 0x90c61ff3 com.apple.ink.framework (1.3.2 - 110) <9F6F37F9-999E-30C5-93D0-E48D4B5E20CD> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x90cc0000 - 0x90d27fff libc++.1.dylib (19.0.0 - compatibility 1.0.0) <3AFF3CE8-14AE-300F-8F63-8B7FB9D4DA96> /usr/lib/libc++.1.dylib
0x90d28000 - 0x90d29fff com.apple.TrustEvaluationAgent (2.0 - 1) <EABDA7EE-A98F-35B8-9E3E-7075BA651C68> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x90d2a000 - 0x90d32ff3 libunwind.dylib (30.0.0 - compatibility 1.0.0) <E8DA8CEC-12D6-3C8D-B2E2-5D567C8F3CB5> /usr/lib/system/libunwind.dylib
0x90d41000 - 0x91196fff FaceCoreLight (1.4.2 - compatibility 1.0.0) <53AC5DCE-D04B-3DC3-808D-AA1CAD4D0924> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght
0x91197000 - 0x912a6ff7 libsqlite3.dylib (9.6.0 - compatibility 9.0.0) <01987A45-9270-30FD-8A67-5E53DB637909> /usr/lib/libsqlite3.dylib
0x912de000 - 0x91477ff7 com.apple.CoreData (103 - 358.4) <EB07F3A5-6301-3DA4-96FC-F8381D148C69> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x914c7000 - 0x914e0fff libPng.dylib (??? - ???) <2C47E152-240A-36A7-87A8-3856EDFF2FE8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x91baa000 - 0x91beaff7 libauto.dylib (??? - ???) <36E7FE7F-27DF-3301-80AA-DD61FBF722F4> /usr/lib/libauto.dylib
0x91beb000 - 0x91beeffb com.apple.help (1.3.2 - 42) <DDCEBA10-5CDE-3ED2-A52F-5CD5A0632CA2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x91e7f000 - 0x91e80fff libDiagnosticMessagesClient.dylib (??? - ???) <DB3889C2-2FC2-3087-A2A2-4C319455E35C> /usr/lib/libDiagnosticMessagesClient.dylib
0x91ec0000 - 0x91ec4ffa libcache.dylib (47.0.0 - compatibility 1.0.0) <98A82BC5-0DD9-3212-9CAE-35A77278EEB6> /usr/lib/system/libcache.dylib
0x91eff000 - 0x91fa3fff com.apple.QD (3.12 - ???) <68CBE425-43BA-3E6D-8668-A4A67396E20D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x921c4000 - 0x921c5ff7 libsystem_sandbox.dylib (??? - ???) <BC0A04E9-4F28-3BC8-AA7B-63C3451E9212> /usr/lib/system/libsystem_sandbox.dylib
0x92205000 - 0x92205fff libdnsinfo.dylib (395.6.0 - compatibility 1.0.0) <959E5139-EB23-3529-8881-2BCB5724D1A9> /usr/lib/system/libdnsinfo.dylib
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0x9a3be000 - 0x9a510ffb com.apple.audio.toolbox.AudioToolbox (1.7 - 1.7) <5767C518-343D-36DB-8D59-C72986161AEC> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x9a58a000 - 0x9a598fff libdispatch.dylib (187.5.0 - compatibility 1.0.0) <1883C8E2-D180-3EA0-8BEF-325F2FEDACD1> /usr/lib/system/libdispatch.dylib
0x9a599000 - 0x9a59cffd libCoreVMClient.dylib (??? - ???) <1438A7D5-A622-3623-A49F-45F881B1D947> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x9a59d000 - 0x9a59dff0 com.apple.ApplicationServices (41 - 41) <BED33E1D-C95C-3654-9A3A-0CB3607F9F10> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x9a95c000 - 0x9a96dfff libbsm.0.dylib (??? - ???) <54ACF696-87C6-3652-808A-17BE7275C230> /usr/lib/libbsm.0.dylib
0x9a96e000 - 0x9a9f8ffb com.apple.SearchKit (1.4.0 - 1.4.0) <C8567435-9CD1-35EE-AE05-304D28858C42> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x9b45c000 - 0x9b47bfff com.apple.RemoteViewServices (1.0 - 1) <D9810485-6A62-3758-96F5-48950AF250F1> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x9b47c000 - 0x9b4c5ff7 libGLU.dylib (??? - ???) <3524C956-C8B2-3E8B-805D-9E25E5481A58> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x9b7c5000 - 0x9bc6bfeb com.apple.RawCamera.bundle (3.8.0 - 577) <E49AF1AA-A663-9CC9-D015-28968F253339> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x9bc6c000 - 0x9bcdafff com.apple.Heimdal (2.1 - 2.0) <5BA5BFA4-0B05-3B00-AF06-C3D0D60F36BC> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x9bcdb000 - 0x9bd62fff com.apple.print.framework.PrintCore (7.0 - 366) <D037D344-7463-3620-AE8F-8D0D3EA5CE8E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x9bd63000 - 0x9bd80fff libresolv.9.dylib (46.0.0 - compatibility 1.0.0) <95AE43ED-6C52-3B39-89B6-54C81C62F1FF> /usr/lib/libresolv.9.dylib
0x9bdd0000 - 0x9be2cff3 com.apple.Symbolication (1.2 - 83.1) <E651A2F1-CC13-3DDD-9B0A-09180014966B> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x9be71000 - 0x9bf9aff9 com.apple.CFNetwork (520.0.13 - 520.0.13) <B21DE9ED-1D99-39C0-9E24-77D2A48FBFEF> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x9bf9b000 - 0x9bffdff3 libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <266CE9B3-526A-3C41-BA58-7AE66A3B15FD> /usr/lib/libstdc++.6.dylib
0x9c38a000 - 0x9c39ffff com.apple.speech.synthesis.framework (4.0.74 - 4.0.74) <92AADDB0-BADF-3B00-8941-B8390EDC931B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x9c3a0000 - 0x9c42cff7 com.apple.CoreText (4.0.0 - ???) <2ADB0C1E-FE27-371C-8EC3-69D5CFEA2BE7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x9c47d000 - 0x9c47eff0 libunc.dylib (24.0.0 - compatibility 1.0.0) <BCD277D0-4271-3E96-A4A2-85669DBEE2E2> /usr/lib/system/libunc.dylib
0x9c4ef000 - 0x9c4f7fff com.apple.DiskArbitration (2.4 - 2.4) <E574D5E7-7297-33B5-8B91-1E6346D5F917> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x9c4f8000 - 0x9c558ffb com.apple.audio.CoreAudio (4.0.0 - 4.0.0) <6026C895-3DC6-3785-A7BB-2F2B9E292D95> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x9c55c000 - 0x9c5a3fff com.apple.SystemConfiguration (1.11 - 1.11) <A7769080-2A4F-36AF-9484-08A936690307> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x9c5b6000 - 0x9c5c1ffb com.apple.speech.recognition.framework (4.0.19 - 4.0.19) <17C11291-5B27-3BE2-8614-7A806745EE8A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x9c5ca000 - 0x9c61afff libFontRegistry.dylib (??? - ???) <BC35B8F5-7CCA-3A04-A278-FA3306B2C4F8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x9c61b000 - 0x9c659fff com.apple.NavigationServices (3.6 - 192) <CB7AE807-9292-3EBA-A5F5-D7DCEE28A5B7> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x9c68e000 - 0x9c6aaff5 com.apple.GenerationalStorage (1.0 - 124) <0BC29510-6C26-3445-88B7-21502CAFF372> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x9c728000 - 0x9c74dff9 libJPEG.dylib (??? - ???) <5872B388-D6CC-3DD4-A2F3-8BB464E83D14> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 308
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=133.7M resident=82.6M(62%) swapped_out_or_unallocated=51.1M(38%)
Writable regions: Total=31.6M written=780K(2%) resident=1220K(4%) swapped_out=0K(0%) unallocated=30.4M(96%)
REGION TYPE VIRTUAL
=========== =======
CG shared images 96K
CoreServices 1896K
MALLOC 21.3M
MALLOC guard page 48K
Stack 66.0M
VM_ALLOCATE 76K
__CI_BITMAP 80K
__DATA 8272K
__DATA/__OBJC 68K
__IMAGE 1256K
__IMPORT 4K
__LINKEDIT 42.8M
__OBJC 1392K
__OBJC/__DATA 32K
__PAGEZERO 4K
__TEXT 90.9M
__UNICODE 544K
mapped file 126.9M
shared memory 312K
shared pmap 10.0M
=========== =======
TOTAL 371.8MHi Riquier
Sorry to hear about your problem,
I would say the best place to start is using apple diagnostics, if the problem is hardware related we find it quickly.
http://support.apple.com/kb/ht1509
Please post your results.
Good luck.
Dr. C. -
Brand new macbook pro has annoying fan noises all the time
I just picked up my macbook pro 13'' with retina display from apple store today, and the first time when I start it, it generates constant annoying noise! no applications run, nothing, from the moment I push the power button, it just give the noises... very disappointed at macbook pro.... Restart it, same, still gives out constant fan noises.... Even the $300, $400 cheap laptops don't have such problem....
Welcome to Apple Support Communities
Your Mac may be indexing files from the flash storage, and this may cause that your CPU usage is high. In this case, I recommend you to carry on using your Mac and fans will stop working at maximum speed soon.
Another thing you can try is to reset the SMC > http://support.apple.com/kb/HT3964 The SMC is the part that manages fans speed, and if it is not working correctly, fans may not be working properly.
If the SMC reset does not work and fans carry on working at maximum speed for a long time, return your Mac and get another one. -
Why is my Macbook Pro running so slowly/Pinwheeling all the time?
I have had this Macbook for almost exactly a year. It has the Lion OS. It just recently started running very sluggish. It started with iMovie. I do a lot of video projects and iMovie started to constantly shut down, pinwheel, or stop responding and I would have to force quit about every 10 minutes. Now, my safari is running slow, launch pad takes 5-10 seconds to display my apps, and even rolling over my apps on the dock takes a second to magnify. I have looked online for answers, but I am just a 19 year old girl and I don't understand technical things very well.
If some one would take me through a step by step easy to follow process to diagnose my problem I would be so thankful!
I know I have 4 GB right now.
Thank you!Kappy's Personal Suggestions for OS X Maintenance
For disk repairs use Disk Utility. For situations DU cannot handle the best third-party utilities are: Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible. Drive Genius provides additional tools not found in Disk Warrior. Versions 1.5.1 and later are Intel Mac compatible.
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or Lion and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems. For more about malware see Macintosh Virus Guide.
I would also recommend downloading a utility such as TinkerTool System, OnyX 2.4.3, or Cocktail 5.1.1 that you can use for periodic maintenance such as removing old log files and archives, clearing caches, etc.
For emergency repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. There is no confirmation that this version also works with Lion.
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand. I also recommend booting into safe mode before doing system software updates.
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
Carbon Copy Cloner
Data Backup
Deja Vu
SuperDuper!
SyncTwoFolders
Synk Pro
Synk Standard
Tri-Backup
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
Additional suggestions will be found in Mac Maintenance Quick Assist.
Referenced software can be found at CNet Downloads or MacUpdate.
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space. -
Macbook Pro 15 (mid-2010) + Lion = Blackscreen HELP !!!
Hi,
I upgraded to Lion four days ago on my Macbook Pro 15" (mid-2010). Since the upgrade I am regularly getting crashs which turn the screen blank. I can't see any windows or mouse icon. The only way to use my laptop again is to hold down the power button for 10 seconds to shut the laptop down, then I can power the laptop on and boot up as normal (until the next crash happens).
The crash happens when I am switching to a new application or window, but the application is not consistent - sometimes it is Preview, sometimes Mail, sometimes Safari, etc.
I have used bootcamp since upgrading to Lion, but don't get this problem in Win XP.
Don't have the problem while i'm using SL, i've tried to install SL and it's ok, no black screen.
Can Apple please help?
EricSomeone here ?
-
Every once in a while my macbook pro just randomly instantaneously freezes and the screen turns gray and it has only done it while connected to a high res 22'' Dell external monitor (so far). Usually when this happens I'm listening to music and I noticed my music continues to play but the keyboard is totally unresponsive forcing me to manually press the start button until the computer force shut's down. Luckily I havnt lost anything yet but I hate having to restart my macbook pro that way...just want to know if its a glitch in the software or if I have a more serious hardware problem. This problem has occured maybe 4 times since I got my macbook last summer 2010 so its not too bad, im just worried cause these computers aint cheap.
Duquan,
Macs can be picky about the RAM which they use; the “Your computer restarted because of a problem” message typically indicates a RAM problem. Since you have a Mid 2009 model, it should have 1066 MHz RAM installed rather than 1333 MHz RAM. If your RAM was mislabeled, then that might cast some doubt upon the quality control which that RAM manufacturer uses. My suggestion would be to purchase 1066 MHz RAM from a reputable manufacturer. -
macbook pro 15" mid 2010 i spilled water on keyboard now it wont power on if the battery is connected and the keys on keyboard doesnt work it works fine with no battery and external keyboard if i order a battery and new keyboard will every else work again lik it did before
If you have records that show that you've taken your MacBook Pro in for a year to fix the machine, I would escalate the problem to Apple Customer Relations - unfortunately I don't have a number for Spain.
It would only seem logical to me that if you've been trying to have the machine repaired during the time that the 'recall' was in effect that you should be eligible for a new logic board. But only customer relations will be able to make that call.
Good luck - take the issue as high up the food chain as you can and see what happens.
Clinton -
Problem description:
I upgraded to Yosemite recently. Now my computer acts like it has a virus although my virus checker says it is clean. It is slow, freezes all the time, I have to turn off my computer to get it to work again. I don’t like the new Yosemite.
EtreCheck version: 2.0.7 (93)
Report generated October 30, 2014 at 3:57:56 AM CDT
Hardware Information: ℹ️
MacBook Pro (15-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1440 x 900
AMD Radeon HD 6750M - VRAM: 512 MB
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 0:26:55
Disk Information: ℹ️
APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 498.88 GB (434.65 GB free)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.devguru.driver.SamsungComposite (1.4.12 - SDK 10.6) Support
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.4.12 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungACMData (1.4.12 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungMTP (1.4.12 - SDK 10.5) Support
[not loaded] com.devguru.driver.SamsungSerial (1.4.12 - SDK 10.6) Support
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
[loaded] com.trendmicro.itis.dca.plist Support
[running] com.trendmicro.itis.uimgmt.agent.plist Support
[running] com.trusteer.rapport.rapportd.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[running] com.trendmicro.icore.av.plist Support
[running] com.trendmicro.icore.main.plist Support
[running] com.trendmicro.icore.wp.plist Support
[running] com.trendmicro.itis.plugin.plist Support
[running] com.trusteer.rooks.rooksd.plist Support
[running] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
[running] com.amazon.cloud-player.plist Support
[failed] com.facebook.videochat.[redacted].plist Support
[loaded] com.trendmicro.itis.uninstaller.plist Support
[running] com.zeobit.MacKeeper.Helper.plist Support
User Login Items: ℹ️
Flux Application (/Applications/Flux.app)
iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Trend Micro Titanium Application (/Applications/TrendMicro.localized/iTIS.app)
Dropbox Application (/Applications/Dropbox.app)
AdobeResourceSynchronizer ApplicationHidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Genieo Application (/Incompatible Software/Genieo.app)
KiesViaWiFiAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesViaWiFiAgent.app)
KiesAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)
fuspredownloader ApplicationHidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 3.1.0.24 - SDK 10.8 Support
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
CouponPrinter-FireFox_v2: Version: Version 1.1.7 - SDK 10.5 Support
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
User Internet Plug-ins: ℹ️
WebEx64: Version: 1.0 - SDK 10.6 Support
NPRoblox: Version: 1, 2, 8, 25 - SDK 10.9 Support
Safari Extensions: ℹ️
Omnibar (Disabled)
3rd Party Preference Panes: ℹ️
Flash Player Support
Flip4Mac WMV Support
Trusteer Endpoint Protection Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
14% WindowServer
5% Safari
4% Dropbox
2% hidd
1% lsregister
Top Processes by Memory: ℹ️
172 MB Safari
142 MB softwareupdated
90 MB rapportd
66 MB Dropbox
64 MB com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
33 MB Free RAM
1.40 GB Active RAM
1.38 GB Inactive RAM
1.08 GB Wired RAM
4.82 GB Page-ins
237 MB Page-outsThank you all for the help. My mac still freezes. I've deleted what you suggested. I hope it did it right. Can you check and help me out?
Also I went through the list and saw this
MATSHITADVD-R UJ-8A8
Could this be the reason why my CD/DVD player quit working because it's crap?
thanks
Problem description:
My macbook pro still freezes at times and i have to power it off and on again after downloading Yosemite. This never happened prior. This is my second time running etresoft. I deleted the mackeeper as suggested. What else is going on?
EtreCheck version: 2.0.11 (98)
Report generated November 4, 2014 at 10:26:26 AM CST
Hardware Information: ℹ️
MacBook Pro (15-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1440 x 900
AMD Radeon HD 6750M - VRAM: 512 MB
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 2 days 18:23:38
Disk Information: ℹ️
APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 498.88 GB (433.64 GB free)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/SmartSwitch.app
[not loaded] com.devguru.driver.SamsungACMControl (1.4.12 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungACMData (1.4.12 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungComposite (1.4.12 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungMTP (1.4.12 - SDK 10.5) Support
[not loaded] com.devguru.driver.SamsungSerial (1.4.12 - SDK 10.6) Support
Problem System Launch Agents: ℹ️
[failed] com.apple.CallHistoryPluginHelper.plist
[failed] com.apple.CallHistorySyncHelper.plist
[failed] com.apple.cmfsyncagent.plist
[failed] com.apple.coreservices.appleid.authentication.plist
[failed] com.apple.icloud.fmfd.plist
[failed] com.apple.rcd.plist
[failed] com.apple.spindump_agent.plist
[failed] com.apple.telephonyutilities.callservicesd.plist
[failed] com.apple.warmd_agent.plist
Problem System Launch Daemons: ℹ️
[failed] com.apple.awdd.plist
[failed] com.apple.ctkd.plist
[failed] com.apple.ifdreader.plist
[failed] com.apple.nehelper.plist
[failed] com.apple.periodic-weekly.plist
[failed] com.apple.tccd.system.plist
[failed] com.apple.wdhelper.plist
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
[loaded] com.trendmicro.itis.dca.plist Support
[running] com.trendmicro.itis.uimgmt.agent.plist Support
[running] com.trusteer.rapport.rapportd.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[running] com.trendmicro.icore.av.plist Support
[running] com.trendmicro.icore.main.plist Support
[running] com.trendmicro.icore.wp.plist Support
[running] com.trendmicro.itis.plugin.plist Support
[running] com.trusteer.rooks.rooksd.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
[running] com.amazon.cloud-player.plist Support
[failed] com.facebook.videochat.[redacted].plist Support
[loaded] com.trendmicro.itis.uninstaller.plist Support
User Login Items: ℹ️
Flux Application (/Applications/Flux.app)
iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Trend Micro Titanium Application (/Applications/TrendMicro.localized/iTIS.app)
Dropbox Application (/Applications/Dropbox.app)
AdobeResourceSynchronizer ApplicationHidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
KiesAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)
fuspredownloader ApplicationHidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)
KiesViaWiFiAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesViaWiFiAgent.app)
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
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Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
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Time Machine not configured!
Top Processes by CPU: ℹ️
9% Safari
6% WindowServer
5% com.apple.WebKit.Plugin.64
4% hidd
0% authd
Top Processes by Memory: ℹ️
172 MB Safari
146 MB com.apple.WebKit.Plugin.64
56 MB WindowServer
52 MB iTunes
47 MB com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
64 MB Free RAM
1.13 GB Active RAM
1.07 GB Inactive RAM
1.10 GB Wired RAM
23.40 GB Page-ins
1.55 GB Page-outs -
Macbook Pro is slow, freezing all the time and has Wi-Fi problems
Hello!
My Macbook Pro started acting kinda strange a couple of weeks ago. It's slow, freezing all the time and constantly connecting and reconnecting to the Wi-Fi network after around half a minute of usage.
Here is the story, as far as I know:
In the start of 2014, pup-up boxes started popping up on my Macbook Pro. They said that I had to enter a password for the Keychain to gain access to a service or something. The odd thing about it was that I had never set up my iCloud Keychain. It just started appearing without me knowing why. Unfortunately, I didn't know the password for this due to the fact that I never set it up. I tried every password combination that could possibly work, but I didn't get through it. I tried different solutions, but nothing worked out. I solved it by simply making a new user account on my Mac. I used this for like 1 month before the whole Mac with all its user started messing itself up.
It might be worth to notice that this secondary-user didn't require a password to log in, so when I closed my Macbook and re-opened it, it would continue where it was left off. This might have been the reason for the Mac sometimes to get really warm while being in my backpack, which might also have caused the problem. I am not sure though.
After using the secondary user for a while, the Mac started acting strange again. This time it was something different. One day, my girlfriend started up my Macbook Pro and noticed that it was extremely slow. I assumed it was just in the need of a restart, but that wasn't it. The computer started freezing all the time at first. It froze when I clicked something in an application, and I had to wait like 10 seconds for it to go back to normal. If I was typing anything on Facebook, it would freeze, but I could still use any other tab of the browser without any problems. However, they would freeze to if I did anything special on other websites. Every other program would also freeze for reasons like typing or clicking on anything.
After a short while, it started being really slow during startup and use. A few days ago, my Macbook Pro also started disconnecting from Wi-Fi networks while trying to load pages. It doesn't disconnect every time, but it does sometimes. It tries to reconnect after that, and if it succeed's, everything is back to normal for a while.
Additionaly, the battery have been draining faster, and when it reached 0%, the computer turned off and closed all the open programs. Normally it has entered Sleep Mode, but not anymore.
Do any of you have any clue what the issue might be?
I have done the following:
- Reset PRAM
- Restore to system defaults
- Installed AVG Antivirus and scanned it
- Repaired and verified disk in Disk Utility.
- Uninstalled Adobe Flash Player.
I hope anyone can help me! I really need my computer for educational use!1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the request of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
Here's a summary of what you need to do, if you choose to proceed: Copy a line of text from this web page into the window of another application. Wait for the script to run. It usually takes a few minutes. Then paste the results, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, wait, paste again. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin; clear; Fb='%s\n\t(%s)\n'; Fm='\n%s\n\n%s\n'; Fr='\nRAM details\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; AC="com.autodesk.AutoCAD com.google.GoogleDrive"; H='^[[:space:]]*((127\.0\.0\.1|::1|fe80::1%lo0)[[:space:]]+local|(255\.){3}255[[:space:]]*broadcast)host[[:space:]]*$'; NS=networksetup; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; M () { find -L "$d" -type f | while read f; do file -b "$f" | egrep -lq XML\|exec && echo $f; done; }; AT () { o=`file -b "$1" | egrep -v '^(A.{16}t$|cann)'`; Ps "${1##*/} format"; }; Pc () { o=`grep -v '^ *#' "$2"`; l=`wc -l <<< "$o"`; [[ l -gt 25 ]] && o=`head -n25 <<< "$o"`$'\n'"[$((l-25)) more line(s)]"; Pm "$1"; AT "$1"; }; Pm () { [[ "$o" ]] && o=`sed -E '/^ *$/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/U.+\/Shared\//b'$'\n''s/(\/Users\/)[^/]+/\1USER/g' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o=`echo $o`; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; R () { o=; [[ r -eq 0 ]]; }; SP () { system_profiler SP${1}DataType; }; id -G | grep -qw 80; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; SP Software | sed -n 's/^ *//;5p;6p;8p'; h=(`SP Hardware | awk '/ Id/{print $3}; /Mem/{print $2}'`); o=$h; Ps "Model"; o=$((h[1]<4?h[1]:0)); Ps "Total RAM (GB)"; o=`SP Memory | sed '1,5d;/[my].*:/d'`; [[ "$o" =~ s:\ [^O]|x([^08]|0[^2]|8[^0]) ]] && printf "$Fr" "$o"; o=`SP Diagnostics | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; p=`SP Power`; o=`awk '/Cy/{print $NF}' <<< "$p"`; o=$((o>=300?o:0)); Ps "Battery cycles"; o=`sed -n '/Cond.*: [^N]/{s/^.*://p;}' <<< "$p"`; Ps "Battery condition"; for b in FireWire Thunderbolt USB; do o=`SP $b | sed -En '1d;/:$/{s/ *:$//;x;s/\n//g;s/\).*/)/p;};/^ *(V.+ [0N]|Man).+ /{s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};/Apple|Genesy|Intel|SMSC/{s/.//g;h;}'`; Pm $b; done; o=`pmset -g therm | sed 's/^.*C/C/'`; [[ "$o" =~ No\ th|pms ]] && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; [[ "$o" =~ =\ [^GO] ]] || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; a=(/ ""); A=(System User); for i in 0 1; do o=`cd ${a[$i]}L*/Lo*/Diag* || continue; for f in *.{cr,h,pa,s}*; do [[ -f "$f" ]] || continue; d=$(stat -f%Sc -t%F "$f"); [[ "$f" =~ h$ ]] && grep -lq "^Thread c" "$f" && f="$f *"; echo "$d ${f%%_2*} ${f##*.}"; done | sort | tail`; Pm "${A[$i]} diagnostics"; done; grep -lq '*$' <<< "$o" && printf $'\n\t* Code injection\n'; o=`syslog -F bsd -k Sender kernel -k Message CReq 'caug|GPU |hfs: Ru|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|timed? ?o|WARN' -k Message Ane 'SMC:' | tail -n25 | awk '/:/{$4=""; $5=""};1'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); n=$((${#s[*]}-1)); c="${s[*]}"; o=${s[$n]}%; Ps "CPU usage by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); n=$((${#s[*]}-1)); s[$n]=${s[$n]%[+-]}; c="${s[*]}"; o=$((s[$n]>=25000?s[$n]:0)); Ps "Mach ports used by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | awk 'NR>1 && !/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|openld|post[fg]|x)/{print $3}'`; Pm "Extrinsic daemons"; o=`launchctl list | awk 'NR>1 && !/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; o=`for d in {/,}L*/Lau*; do M; done | egrep -v 'com\.apple\.(CSConfig|server)' | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`for d in /{S*/,}L*/StartupItems; do M; done`; Pm "Startup items"; sys=`pkgutil --regexp --only-files --files com.apple.pkg.* | sort | uniq | sed 's:^:/:'`; b=`sed -E '/^.+Lib.+\/Contents\/Info.plist$/!d;s/\/Info.plist$//;/Contents\/./d' <<< "$sys"`; l=`egrep '^/usr/lib/.+dylib$' <<< "$sys"`; [[ "$b" && "$l" ]] && { o=`find -L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo}* -type d -name Contents -prune | grep -Fv "$b" | while read d; do test -f "$d/Info.plist" || continue; ID=$($PB\ :CFBundleIdentifier "$_") || ID="No bundle ID"; printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; o=`find /usr/lib -type f -name *.dylib | grep -Fv "$l"`; Pm "Extrinsic shared libraries"; :; } || echo $'\nReceipts missing'; o=`for e in INSERT_LIBRARIES LIBRARY_PATH; do launchctl getenv DYLD_$e; done`; Pm "Inserted dylibs"; o=`find -L {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; i=`route -n get default | awk '/e:/{print $2}'`; I=`$NS -listnetworkserviceorder | sed -En '/ '$i'\)$/{x;s/^\(.+\) //p;q;};x'`; n=`$NS -getdnsservers "$I" | awk '!/^T/{printf "not "}'`; Ps "DNS (${n}from DHCP)"; o=`$NS -getinfo "$I" | awk '/k:/{if ($3 !~ "(255\.){3}0") print $3}'`; Ps "Netmask"; R && o=`sudo profiles -P | grep : | wc -l`; Ps "Profiles"; f=auto_master; [[ `md5 -q /etc/$f` =~ ^b166 ]] || Pc $f /etc/$f; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; f=/etc/hosts; Pc "hosts" <(egrep -v "$H" $f ); AT $f; Pc "User launchd" ~/.launchd*; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; LD="$(`find /S*/*/F* -type f -name lsregister | head -n1` -dump)"; o=`for ID in $AC; do [[ "$LD" =~ $ID ]] && echo $ID; done`; Pm "Application check"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed -E 's/(\..*$|-[1-9])//g'; o=`find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l`; Ps "Restricted user files"; cd; o=`SP Fonts | egrep 'id: N|te: Y' | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist | while read f; do plutil -s "$f" >&- || echo $f; done`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} file count"; done; o=; [[ UID -eq 0 ]] && o=root; Ps "UID"; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "syntax error," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
after the last Yosemite update on my MacBook pro I turned the FileVault on, now my Mac is freezing all the time and encrypting the drive looks like going to last forever and I am unable to use my MacBook pro what must I do???!!!
1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB ' com.adobe.AAM.Updater-1.0 com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.adobe.SwitchBoard com.apple.aelwriter com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.citrixonline.GoToMeeting.G2MUpdate com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper com.oracle.java.JavaUpdateHelper org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.startx ' ' 879294308 4071182229 461455494 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 3694147963 1233118628 2456546649 2806998573 2778718105 2636415542 842973933 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 523110921 3873345487 ' 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<10) print "com.apple.";} ' ' { sub(/ :/,"");print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]".plist\t"c[i];if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"cksum "F|getline C;split(C, A);C="checksum "A[1];"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F" ("T", "C")";else F=F" ("C")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */ /;' ' s/^.+ |\(.+\)$//g;p ' '/\.(appex|pluginkit)\/Contents\/Info\.plist$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' ' /EVHF|MACR/d;s/^.+: //p;' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' pluginkit scutil dtrace profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil lsof test osascript\ -e );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender Req 'fsev|kern|launchd' -k RefProc Rne 'Aq|WebK' -k Message Rne 'Goog|ksadm|probe|Roame|SMC:|smcD|sserti|suhel| VALI|ver-r|xpma' -k Message Req 'abn|bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|NVDA\(|pagin|proc: t|Roamed|rror|SL|TCON|Throttli|tim(ed? ?|ing )o|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,Ex}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,In{p,ter},iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' " -F '\$Time \$Message' -k Sender kernel -k Message CSeq 'n Cause: -' " );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors App\ extensions Lockfiles Memory\ pressure SMC Shutdowns );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};A'$((7+i))'() { v=` eval sudo "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};';done;A9(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2 7 8;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;B1&&D73 19 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 54 12 56;D23 5 14 12 14;D22 6 36 13 15;D22 20 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D82 35 49 61 51;D82 11 17 17 20;for i in 0 1;do D82 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A8 18 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 26 50 64;B7 16;C3 52;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D73 21 0 32 19;D73 10 42 32 40;D82 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 21 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D83 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 10 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 21 48 49 49;B3 4 22 57;A1 21 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A9;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.
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