Macbook pro 13" service warranty
Hello. I purchased a 13" Macbook pro from Best Buy back in December of 2012.
Is my Macbook eligible for service @ my local Apple Store without any charges? I haven't yet purchased apple care.
Thanks.
Welcome to Apple Support Communities
Macs have got a 1-year warranty. You can take the computer to an Apple Store for free without any problem because the MacBook Pro is in warranty. However, when the warranty expires, you will have to pay for all the repairs the computer needs.
If you purchase AppleCare, you will have three years more of warranty, and all the problems you have, except accidents, will be repaired free of charge. Also, you can contact with Apple for free
Similar Messages
-
My macbook pro has service battery, what could happen if i upgrade the ram to 8gb
My macbook pro has service battery, what could happen if i upgrade the ram to 8gb
"Service Battery" means just that - you need to make an appointment with your local Apple Store or AASP and have the battery checked out and, likely, replaced.
If you upgrade to 8GB it will have no effect on the battery. 8GB is sort of the minimum that I would shoot for.
Clinton -
Late 2013 macbook pro showing Service Battery warning after 1 year and 2 months
Hey there,
I purchased a 13" MacBook pro retina late 2013 in December
The battery has recently started showing the "service battery" warning. Here is a screenshot from Coconut Battery:
Surely after only about a year the battery should not be holding only 70% of the charge. Is this level of wear unusual? If I were to take this to an apple store would Apple likely replace it even though it is out of warranty?
Cheers guys.unfortunately, the batteries warranty is only one year. The only options were the ones they gave you: buy a new battery (which I recommend), or use your mac on the power supply only without the battery.
-
How to get a macbook pro replacement under warranty?
I bought my Macbook pro 6 months ago, and it's still under warranty right now. I used some laptops of SONY VAIO & Microsoft before, and I did not experience any problems with them in the first 2 years. This year, I decided to give Macbook pro a try because I have heard many compliments about this laptop from my friends and advertisements. When I opened the box and used it in the 1st time, I noticed that the button CAPS LOCK wasn't good, and I had to press it 2-3 times to make it work. It has happened for 6 months, until now. I felt a little bit disappointed, but I still use it because I am an easy customer. But recently, whenever I turn on the SLEEP MODE for my laptop and work with my laptop later on, my laptop often experiences the PAUSE or freezing. I don't know how to describe it, but there is a round circle with rainbow colors appear on the screen and pause everything/programs is running. My laptop has never been felt out or scratch. It's just 6 months since the day I purchased the laptop. I should not experience this trouble with my laptop because I think the Macpro is better than the SONY VAIO or other laptops. I feel like I was sold a refurbished Mac, and I am really disappointed. My friend told me to bring my Mac to be fixed in Apple store, but I don't want to continue using a fixed, refurbished Mac. Can I get a replacement? If I bought it in Bestbuy, could I got replacement in Apple Store or Bestbuy store?
Can I get a replacement?
No - see below
whenever I turn on the SLEEP MODE for my laptop and work with my laptop later on, my laptop often experiences the PAUSE or freezing.
Intel-based Macs: Resetting the System Management Controller (SMC)
but there is a round circle with rainbow colors appear on the screen and pause everything/programs is running.
Troubleshoot the spinning beach ball
When I opened the box and used it in the 1st time, I noticed that the button CAPS LOCK wasn't good, and I had to press it 2-3 times to make it work. It has happened for 6 months
You are still under warranty. Call Apple Care. Make sure you get a case number as all repairs have an additional 90 days of warranty.
#1 - You have 14 days from the date of purchase to return your computer with no questions asked.
#2 - You have 90 days of FREE phone tech support.
#3 - You have the standard one year Apple warranty.
#4 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years. You can obtain AppleCare anytime up to the first year of the purchase of your computer.
Take FULL advantage of your warranty. Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired. -
Can I get a new macbook pro under the warranty?
Its been two months since I got my macbook pro. I got the newer 2011 version. Less than a month into getting it my keys started falling off and less than 2 months later my hard drive went out for no reason and I had to get it replaced. And now my other keys are all falling off too. I don't understand. I feel like I was sold a refurbished mac because everything keeps breaking. Do you think its better to just get a new macbook pro? Is that even possible? I also feel like it takes a while to turn on than when I first got it. How long is the normal start up time?
If you have had this Mac for less then a year then the computer is still under warranty.
I also feel like it takes a while to turn on than when I first got it. How long is the normal start up time?
It depends. If you have applications set to launch when you startup the Mac, that can slow down the amount of time it takes to boot your Mac.
Open System Preferences > Users & Groups then select the Login Items tab. -
Macbook Pro Battery-Service Battery Signal
Hello,
Ever since I upgraded to the mavericks operating system I have had an error message stating Service Battery. Does this mean I need to take my mid 2010 macbook pro lap top to purchase a new battery or is it an error created from the mavericks operating system? It just seems very co incidental this has occurred.
Any help would be much apprecaitedTry resetting SMC.
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
If this does not help, contact Apple.
Genius Bar reservation
http://www.apple.com/retail/geniusbar/ -
Help macbook pro battery 'Service Battery' ?
I got an old mac book off newegg in September it was a macbook pro late 2006 model with the duo core processor. It originally had 2 gb of ram I wanted more so I ordered some now I have 4 gb of ram.Keep in mind I ordered the correct ram for the macbook pro. I installed it,now ever since then it says Service Battery. I even tried to take out the battery for 5 minutes then put it back in the 'Service Battery' is still there when you roll over the battery. This is my 2nd battery I have had with this mac book I purchased it in October.
Here is my current battery info:
Model Information:
Manufacturer: SMP
Device name: ASMB012
Pack Lot Code: 0002
PCB Lot Code: 0000
Firmware Version: 0110
Hardware Revision: 0500
Cell Revision: 0200
Charge Information:
Charge remaining (mAh): 0
Fully charged: No
Charging: Yes
Full charge capacity (mAh): 2863
Health Information:
Cycle count: 94
Condition: Check Battery
Battery Installed: Yes
Amperage (mA): 2333
Voltage (mV): 12085
They told me to go to the genius bar to see if it is the battery or the mac book itself.
I just am freaking out because I can not afford another mac book nor battery and I just got this battery I have now in October.I am sad to tell you that you did not order the correct RAM for your MBP. The maximum RAM for a Core Duo MBP is 2GB. You indicate that your problems commenced with the installation of the excessive RAM. This strongly suggests that there is a correlation. I would recommend that you put back the old RAM and see if the problem goes away. If not take it to an Apple store. There may be residual effects from the wrong RAM that may need to be addressed.
Ciao.
PS: I also have a 2006 Core Duo and my response has been done on same. I still think it is a great MBP, slower than the new ones but does the same things, plus I like the silver key board. -
Macbook pro showing Service Battery
Suddenly my macbook pro is showing Service Battery. how do i fix it?
Bring it to an Apple store or AASP.
-
MacBook Pro User-Service Hard Drive
Hello!
I read that on a MacBook, you can change the computer's hard drive just as easily as changing RAM. You just open the battery hatch and everything is there. The RAM and the removeable hard-drive. Can the hard-drive be changed on a MacBook Pro, and if it can, is it this easy to change, or do I need an authorized technician to do it? Below is the link to where I read this.
http://arstechnica.com/reviews/hardware/macbook.ars/2Its not hard to do. It requires opening up your case though so it would be around a 20 minute job at the most
Heres a guide
http://www.ifixit.com/Guide/85.1.8.html -
MacBook Pro Store Service Time
Hello!
I recently left my MacBook Pro at the Apple store to have it repaired and they were supposed to send it out to their depot or wherever. But whenever I check the status online, it always says "shipment to repair center pending". It's said that for the past 3 days! Last time I had my MacBook Pro sent out for repairs, it only took 1 day for them to send it out. Why is it taking so long?
Thank you!Really, it's anyone's guess as to why it hasn't shipped. Delays can be attributed to the human element in many cases i.e. someone hasn't got around to actually posting the updated status or perhaps someone got too busy and let it slip, etc.
Regards, -
Macbook Pro Hard Drive Warranty?
First of all I apologize if this is the wrong section to post this. I'm very new here.
I replaced my MBP's hard drive a few weeks back so what I did was make the old hard drive an external one. Earlier today my friend tripped on it and it fell. Now it won't work, it just makes buzzing and scratching sounds.
My question is. Can I bring the hard drive to an apple store and get it replaced?
BTW my mac is still under warranty.
Thanks.My question is. Can I bring the hard drive to an apple store and get it replaced?
Not unless you're really dishonest. The warranty doesn't cover user abuse of the computer or the drive, and once the drive is removed from the computer there's no reason to suppose the warranty still covers it at all.
Drives are cheap. Take responsibility (or ask your friend to take responsibility) for wrecking yours, and buy a replacement. -
Macbook pro shows"service battery"
what should i do if t shows"service battery"
Perform a SMC reset:
http://support.apple.com/kb/HT3964
If there is no improvement, consider installing a new battery.
Ciao. -
Does Adding Ram To A New MacBook Pro Void The Warranty?
I am considering getting one at the end of the month and this answer will probably help me decide whether to get the 2 gig or 4 gig model.
Not an issue at all. I have upgraded all of my systems, and never have I had an issue with Apple support.
-
My Macbook Pro is about 4 to 5 years old. I've noticed the last few months that speed was becoming much slower. It slowed to a crawl last week and won't even turn on now. Where can I take my Macbook Pro for service near Jackson, Michigan?.
Things You Can Do To Keep Your Computer From Slowing Down
If your computer seems to be running slower here are some things you can do:
Boot into Safe Mode then repair your hard drive and permissions:
Repair the Hard Drive and Permissions Pre-Lion
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
Repair the Hard Drive - Lion
Boot from your Lion Recovery HD. When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Restart your computer normally and see if this has helped any. Next do some maintenance:
Suggestions for OS X Maintenance
For situations Disk Utility cannot handle the best third-party utility is Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or Lion and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems. For more about malware see Macintosh Virus Guide.
I would also recommend downloading a utility such as TinkerTool System, OnyX 2.4.3, or Cocktail 5.1.1 that you can use for periodic maintenance such as removing old log files and archives, clearing caches, etc.
For emergency repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. There is no confirmation that this version also works with Lion.
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand.
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Carbon Copy Cloner
2. Data Backup
3. Deja Vu
4. SuperDuper!
5. SyncTwoFolders
6. Synk Pro
7. Synk Standard
8. Tri-Backup
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
Additional suggestions will be found in Mac maintenance Quick Assist.
Referenced software can be found at CNet Downloads or MacUpdate.
Additional Hints
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
Check for applications that may be hogging the CPU:
Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time, then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file. -
MacBook Pro Retina crashes continuously
I have a new MacBook Pro 15" Retina. Version details below.
The machine crashes on a regular basis sometimes when I am using programs such as Chrome and Opera but more often when it goes into power saving mode. I always get the same GPU panic. See below.
Anonymous UUID: FB04D46E-C8CE-A636-779F-F3A462AA022B
Sat Dec 7 18:12:27 2013
panic(cpu 4 caller 0xffffff7f8c193fac): "GPU Panic: [<None>] 2 0 a0 99 0 8 5 3 : NVRM[0/1:0:0]: Read Error 0x00137310: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x102c00000 0xffffff81e1b30000 0x0e7150a2, D3, P0/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 4), Frame : Return Address
0xffffff81dd673110 : 0xffffff8009e22f69
0xffffff81dd673190 : 0xffffff7f8c193fac
0xffffff81dd673260 : 0xffffff7f8a9a1cf8
0xffffff81dd673320 : 0xffffff7f8aa6ee26
0xffffff81dd673360 : 0xffffff7f8abf6515
0xffffff81dd673390 : 0xffffff7f8a9d776b
0xffffff81dd673600 : 0xffffff7f8ac74fba
0xffffff81dd673670 : 0xffffff7f8ac74dc2
0xffffff81dd673690 : 0xffffff7f8a9a30b5
0xffffff81dd673710 : 0xffffff7f8a9a65fb
0xffffff81dd673910 : 0xffffff7f8a9a7db4
0xffffff81dd6739f0 : 0xffffff7f8ab4ab10
0xffffff81dd673ab0 : 0xffffff7f8ab3fd57
0xffffff81dd673c40 : 0xffffff7f8a952a2f
0xffffff81dd673cc0 : 0xffffff7f8a94315e
0xffffff81dd673d40 : 0xffffff7f8a945e0b
0xffffff81dd673db0 : 0xffffff7f8a945b4c
0xffffff81dd673e20 : 0xffffff7f8a90d452
0xffffff81dd673e60 : 0xffffff7f8a90c84e
0xffffff81dd673e90 : 0xffffff7f8a908bc4
0xffffff81dd673ef0 : 0xffffff800a2ada80
0xffffff81dd673f30 : 0xffffff800a2ac522
0xffffff81dd673f80 : 0xffffff800a2ac5f7
0xffffff81dd673fb0 : 0xffffff8009ed6aa7
Kernel Extensions in backtrace:
com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8a8fe000->0xffffff7f8a935fff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8a4ba000
com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f8a941000->0xffffff7f8a950fff
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8a8fe000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8a4ba000
com.apple.driver.AppleMuxControl(3.4.12)[A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7f8c186000->0xffffff7f8c198fff
dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7f8c17e000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f8b1a7000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8a4ba000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8a8fe000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f8c181000
com.apple.nvidia.driver.NVDAResman(8.1.8)[3A2A3C2D-E129-3190-A682-E831B38F0FBF] @0xffffff7f8a951000->0xffffff7f8abbbfff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8a4ba000
dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f8a941000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8a8fe000
com.apple.nvidia.driver.NVDAGK100Hal(8.1.8)[3CF8C2FA-83E6-39E3-A5B7-C7CC839B8C7 5]@0xffffff7f8abc6000->0xffffff7f8ad75fff
dependency: com.apple.nvidia.driver.NVDAResman(8.1.8)[3A2A3C2D-E129-3190-A682-E831B38F0FBF] @0xffffff7f8a951000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8a4ba000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13A603
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x0000000009c00000
Kernel text base: 0xffffff8009e00000
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System uptime in nanoseconds: 1355067329031
last loaded kext at 997577968820: com.apple.filesystems.smbfs 2.0.0 (addr 0xffffff7f8c2a7000, size 335872)
last unloaded kext at 305032638268: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8c2a7000, size 57344)
loaded kexts:
com.cisco.kext.acsock 1.1.0
com.parallels.virtualsound 1.0 22682.914869
com.apple.filesystems.smbfs 2.0.0
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.driver.AGPM 100.14.11
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleHDA 2.5.2fc2
com.apple.GeForce 8.1.8
com.apple.driver.AppleIntelHD4000Graphics 8.1.8
com.apple.driver.AppleMikeyDriver 2.5.2fc2
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleMuxControl 3.4.12
com.apple.driver.AppleIntelFramebufferCapri 8.1.8
com.apple.driver.AppleThunderboltIP 1.0.10
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.XsanFilter 404
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.AppleSDXC 1.4.0
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AppleUSBEHCI 650.4.1
com.apple.driver.AppleUSBXHCI 650.4.3
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.5.2fc2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOAcceleratorFamily 98.7.1
com.apple.nvidia.driver.NVDAGK100Hal 8.1.8
com.apple.nvidia.driver.NVDAResman 8.1.8
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.driver.AppleGraphicsControl 3.4.12
com.apple.iokit.IOAcceleratorFamily2 98.7.1
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.driver.AppleHDAController 2.5.2fc2
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.iokit.IOHDAFamily 2.5.2fc2
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
com.apple.driver.AppleThunderboltDPInAdapter 2.5.0
com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.0
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.driver.AppleUSBMultitouch 240.6
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.driver.AppleThunderboltNHI 1.9.2
com.apple.iokit.IOThunderboltFamily 2.8.5
com.apple.iokit.IO80211Family 600.34
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: MacBookPro10,1, BootROM MBP101.00EE.B03, 4 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC 2.3f36
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 15 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SD512E, 500.28 GB
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4
What is frustrating me most is Apple's poor level of support and service. Having been a loyal Apple customer for some years now I expected they would be more responsive to helping me resolve this issue. Sadly not! I have had 5 calls with support where they have deleted files etc. but to no avail. They then raised a ticket and suggested I take into Genius bar, this was 6 weeks ago but to date I have been unable to get an appointment that fits in with my works schedule.
Looking at other posts it looks like there is a generic problem with one of the graphics controlers used in the machine causing the crash when the graphics switches. Unfortunatley Apple seem reluctant to acknowledge this and I have now been forced to use a substandard device (costing £2000) for over 3 months now.
Has anyone had any luck in getting Apple to resolve this issue as I suspect I am not alone with this problem guaging by other posts?
Off to NY this week, gounf to buy a Lenovo Yoga 2 Pro, Apple has had its day in my mind!
<Image Edited by Host>Welcome to Apple Support Communities
brains681 wrote:
Sat Dec 7 18:12:27 2013
panic(cpu 4 caller 0xffffff7f8c193fac): "GPU Panic: [<None>] 2 0 a0 99 0 8 5 3 : NVRM[0/1:0:0]: Read Error 0x00137310: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x102c00000 0xffffff81e1b30000 0x0e7150a2, D3, P0/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 4), Frame : Return Address
0xffffff81dd673110 : 0xffffff8009e22f69
0xffffff81dd673190 : 0xffffff7f8c193fac
0xffffff81dd673260 : 0xffffff7f8a9a1cf8
0xffffff81dd673320 : 0xffffff7f8aa6ee26
0xffffff81dd673360 : 0xffffff7f8abf6515
0xffffff81dd673390 : 0xffffff7f8a9d776b
0xffffff81dd673600 : 0xffffff7f8ac74fba
0xffffff81dd673670 : 0xffffff7f8ac74dc2
0xffffff81dd673690 : 0xffffff7f8a9a30b5
0xffffff81dd673710 : 0xffffff7f8a9a65fb
0xffffff81dd673910 : 0xffffff7f8a9a7db4
0xffffff81dd6739f0 : 0xffffff7f8ab4ab10
0xffffff81dd673ab0 : 0xffffff7f8ab3fd57
0xffffff81dd673c40 : 0xffffff7f8a952a2f
0xffffff81dd673cc0 : 0xffffff7f8a94315e
0xffffff81dd673d40 : 0xffffff7f8a945e0b
0xffffff81dd673db0 : 0xffffff7f8a945b4c
0xffffff81dd673e20 : 0xffffff7f8a90d452
0xffffff81dd673e60 : 0xffffff7f8a90c84e
0xffffff81dd673e90 : 0xffffff7f8a908bc4
0xffffff81dd673ef0 : 0xffffff800a2ada80
0xffffff81dd673f30 : 0xffffff800a2ac522
0xffffff81dd673f80 : 0xffffff800a2ac5f7
0xffffff81dd673fb0 : 0xffffff8009ed6aa7
Kernel Extensions in backtrace:
com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8a8fe000->0xffffff7f8a935fff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8a4ba000
com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f8a941000->0xffffff7f8a950fff
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8a8fe000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8a4ba000
com.apple.driver.AppleMuxControl(3.4.12)[A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7f8c186000->0xffffff7f8c198fff
dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7f8c17e000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f8b1a7000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8a4ba000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8a8fe000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f8c181000
com.apple.nvidia.driver.NVDAResman(8.1.8)[3A2A3C2D-E129-3190-A682-E831B38F0FBF] @0xffffff7f8a951000->0xffffff7f8abbbfff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8a4ba000
dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f8a941000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8a8fe000
com.apple.nvidia.driver.NVDAGK100Hal(8.1.8)[3CF8C2FA-83E6-39E3-A5B7-C7CC839B8C7 5]@0xffffff7f8abc6000->0xffffff7f8ad75fff
dependency: com.apple.nvidia.driver.NVDAResman(8.1.8)[3A2A3C2D-E129-3190-A682-E831B38F0FBF] @0xffffff7f8a951000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8a4ba000
The log shows that the NVIDIA GPU is damaged. If you have a look, you can see "GPU Panic", which means that the GPU has failed.
As your MacBook Pro is in warranty, you can get it repaired for free at an Apple Retail Store or reseller. Print the log and take it with you. Also, make a backup of your files onto an external drive.
Unfortunatel,y that's what we can tell you to do now
Maybe you are looking for
-
Since the title more or less holds the whole issue I'll leave it at that. Could I have set something to cause Terminal to keep opening? If so, can it be unset? If not, how do I know what to type to move from having downloaded the application to getti
-
Hi, I have just downloaded Lion, and my AverTV Volar M will not work, just come up can not find device can anybody help please.
-
Purchase requisition created through plant maintenance order
Hi Dear Experts, Is there report where i can see purchase requsitions (thats are created from PM order) with PM order number? Regards, Aktolga
-
Passing Variant's value to a transaction iview
Hi, How can I pass a Variant's value to the Transaction iView? Kind regards, Vijay
-
Event photography with Lightroom
Does anyone know a help forum for Lightroom event photographers? I recently upgraded to Lr 1.41 and experienced dramatic slow down on my Xp 2 that was unexpected and ruined a major event project. I need to get some ideas how to fix this before the ne