MacBook Pro 15'' retina mid-2012 - "ghosting"
Hello, I need your help to solve the following problem.
I have a MacBook Pro 15’’ retina mid-2012, purchased in August 2012, and in the last 6 months I had attended the "ghosting" (aka “burn in”) phenomena on my computer monitor, which is getting worse every day. With just a few minutes of high-contrast image exposure, followed by a gray background light, we can clearly see the persistence of previous image on the monitor.
At the beginning I never saw this phenomenon as a computer problem, but a fatigue phenomenon in the result of an intense use.
In the last 6 months, we can clearly see that this phenomenon is a serious anomaly in the computer monitor which has been aggravating.
It should be noted that I already have communicated this problem to Apple Portugal after the warranty expired, so they tell me that they can´t/don´t have to do anything about it.
I just wanted to share with you this, because I consider this anomaly a manufacturing defect that already was in the computer, and that this should be repaired by the brand without any extra cost to the client.
This computer is the top of the range brand, so is not supposed to have an anomaly as serious as the one I just registered.
Kind regards,
https://www.youtube.com/watch?v=KdhIA8-UIRQ
https://www.youtube.com/watch?v=kcDbLyX1mrM
https://www.youtube.com/watch?v=RwNMr91P4QU
Please check, just a few examples
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Report generated September 15, 2014 at 23:15:16 240GMT+1
Hardware Information: ?
MacBook Pro (13-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2 cores
8 GB RAM
Video Information: ?
Intel HD Graphics 4000 - VRAM: (null)
Color LCD 1280 x 800
System Software: ?
OS X 10.9.4 (13E28) - Uptime: 0 days 0:11:19
Disk Information: ?
APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (262.78 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
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Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ?
Apple Inc. thunderbolt_bus
Configuration files: ?
/etc/sysctl.conf - Exists
/etc/hosts - Count: 57
Gatekeeper: ?
Mac App Store and identified developers
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[not loaded] at.obdev.nke.LittleSnitch (3883 - SDK 10.8) Support
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[running] com.adobe.ARM.[...].plist Support
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.adobe.SwitchBoard.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
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[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.divx.dms.agent.plist Support
[loaded] com.divx.update.agent.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
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[loaded] com.adobe.ARM.[...].plist Support
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iTunesHelper
AdobeResourceSynchronizer
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OVSHelper: Version: 1.1 Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support
AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
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Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
Flash Player: Version: 15.0.0.152 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.07 - SDK 10.6 Support
JavaAppletPlugin: Version: Java 7 Update 65 Check version
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AdBlock-2
Social Fixer-2
Audio Plug-ins: ?
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
InstantOn: Version: 7.1.2 - SDK 10.8 Support
iSightAudio: Version: 7.7.3 - SDK 10.9
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Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins ?
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
3rd Party Preference Panes: ?
Flash Player Support
Flip4Mac WMV Support
Java Support
Perian Support
Time Machine: ?
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 464.96 GB Disk used: 220.23 GB
Destinations:
INDIGO | 3TB [Local] (Last used)
Total size: 3 TB
Total number of backups: 6
Oldest backup: 2013-09-07 14:25:04 +0000
Last backup: 2014-08-05 15:01:54 +0000
Size of backup disk: Excellent
Backup size 3 TB > (Disk size 464.96 GB X 3)
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3% WindowServer
2% hidd
0% librariand
0% ubd
0% mds_stores
Top Processes by Memory: ?
164 MB mds_stores
164 MB Safari
98 MB com.apple.IconServicesAgent
49 MB ocspd
49 MB Dock
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5.71 GB Free RAM
1.36 GB Active RAM
256 MB Inactive RAM
703 MB Wired RAM
265 MB Page-ins
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