Macbook pro 15" start up and after gray apple shut down,what to do?
I started my MacBook Pro like always and it shuted down immediately. I just could see white screen,then gray apple and it looked like it is starting up(circle was rounding under the apple) but mac immediately shuted down. I have new HDD. What to do?
Hi there bakli,
You may find the troubleshooting steps in the article below helpful.
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/ts2570
-Griff W.
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Macbook Pro 2010 upgraded from Mavericks to Yosemite keeps shutting down on its own
I upgraded to OS X Yosemite about a month ago, I have a macbook pro 2010, and in the last two weeks it started shutting down on its own. At first when i'd wake it, the fan would come on loudly and then it would shut down. In the last couple of days, I would make sure all programs were shut when it wasn't in use and then put it to sleep but every time i'd return it would be shut down and need a hard restart. If i just pressed the on button lightly it wouldn't start. And when i turn it on the fan comes on immediately. I'm a publisher so I'm working in indesign and illustrator a lot but I keep a constant look out for my memory and this isn't the problem. I'm working to a deadline here and can't afford to lose my computer for 3 days in the mac store (I live in Barbados) to get it fixed. Any advise?
ThanksThese instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
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Select the most recent panic report (with a name that begins with "Kernel" and ends in ".panic") under the heading System Diagnostic Reports on the left. If you don't see that heading, select
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1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
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3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
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StephBeardStephBeard,
if you still have your MacBook Pro’s original box, it can be found on one of the stickers on the box. If you don’t still have its box, it can be determined from your MacBook Pro’s serial number. If its serial number has eleven characters, write down the last three characters; if it has twelve characters, write down the last four. If you don’t have its box, please include in your reply those last three or four characters of its serial number. -
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I have a Macbook Pro 15" from mid2011. The warranty just expired one week ago.
I was normally using it without any problem, when suddenly the screen started to freeze and get some horizontal line. I had to force shut down with the power button couple times. The next day, my MBP wasn't booting during the startup.
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All those things weren't successful.
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Should I replace my RAM or HD?
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I appreciate every reply made.
Thanks!!Hi Eric,
Thanks for your fast reply.
Yes, I've tried cmd-R. I get a "blue screen" with vertical lines. Pretty weird.
I'm unable to access the Disk Utility.
Do you think the HD is damaged? -
Macbook pro wont start up and clicking sound
Hi everyone
My girlfriend spilled a coke on my computer couple days ago and my MBP shut down immediately. After all i took it to the apple store in Turkey and they said the problem is from the battery and they took it off and I started to use it on charge until i get a new battery. All day i used my macbook pro on charge without battery on it. Anyway I turned my computer off and next day press the power button to start it up and it didnt start up at all. Mag safe works OK. Charger light is green light and everytime i press the power button I hear a clicking sound and my built in cam light is lighting up. I couldnt figure it out what is wrong.. If you guys had any problem like this before or know the problem about it please share it with me.. I will be appreciated.. ThanksProblems related to liquid damage can manifest in different ways.
It is hard to recover from liquid damage.
Best. -
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It gets to the grey screen, the apple symbol shows up and a load bar comes on. Once the load bar is at half it shuts down. Any suggestions? It started occurring after a system update.
Reset the SMC and the NVRAM:
http://support.apple.com/en-us/HT201295
http://support.apple.com/en-us/HT204063
Then try a Safe Boot:
http://support.apple.com/en-us/HT201262
Any change?
Ciao. -
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Thanks!It would of had to be a very powerful magnet to damage, actually erase, the hard drive. That is the only thing that would cause it from starting up, a magnet powerful enough to erase part of the data on the drive. Hard drives are also shielded to some degree to prevent this from happening. If this particular mac was running lion or mountain lion try booting to the Recovery HD, hold down the command+r keys at startup. If that doesn't work try command+option+r key and hold those down until you see a globe on the screen. That will boot the system from over the internet from the Apple servers using the online recovery system. That is if the system can use the online recovery system. Only systems newer then late 2011 model can use it. From either type of boot try to repair the drive using disk utility. If that fails then you will need to reinstall OS X on the system.
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I've done start-up in safe-mode but it just shuts down afterward. What should i do?
Try Safe Mode first ...
Startup your Mac in Safe Mode
A Safe Mode boot takes a longer than a normal boot so be patient.
Once you are in Safe Mode, click Restart from the Apple () menu.
If you can't boot into Safe Mode successfully, insert your install disc so you can verify and repair the startup disk using Disk Utility. -
While on mac the screen went to line bars and now that is all that you can see. It will not shut down. Pulled battery ans left it out for 3 hours. put it back in and it is still on the line bars.
http://support.apple.com/kb/HT1808
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MacBook - bluetooth doesn't work and system will not shut down
Hi all together!
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Say what PSU you got. Model and name and specs. please.
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MacBook Pro will only charge if it is completely Shut down..
I have a 2009 MacBook Pro, and today it stopped charging while the computer was running. If i shut the computer completely off then it charges fine.
Battery Information:
Model Information:
Serial Number: W093309PA77ZA
Manufacturer: SMP
Device Name: bq20z451
Pack Lot Code: 0
PCB Lot Code: 0
Firmware Version: 3
Hardware Revision: 2
Cell Revision: 100
Charge Information:
Charge Remaining (mAh): 1602
Fully Charged: No
Charging: No
Full Charge Capacity (mAh): 4224
Health Information:
Cycle Count: 746
Condition: Service Battery
Battery Installed: Yes
Amperage (mA): -1247
Voltage (mV): 10535
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 10
Wake on AC Change: No
Wake on Clamshell Open: Yes
Wake on LAN: Yes
Display Sleep Uses Dim: Yes
PrioritizeNetworkReachabilityOverSleep: 0
Battery Power:
System Sleep Timer (Minutes): 0
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 0
Wake on AC Change: No
Wake on Clamshell Open: Yes
Current Power Source: Yes
Display Sleep Uses Dim: Yes
Reduce Brightness: Yes
Hardware Configuration:
UPS Installed: No
AC Charger Information:
Connected: No
Charging: No -
New macbook pro freezes intermittently, need to hold power to shut down
i just got a new macbook pro in june. i have 8 GB ram, a 1 TB hard drive.
it constantly freezes and i cant do anything except shut down my computer by holding the power button
last time it happened i had just finished downloading mountain lion, i was watching a youtube video, and the mountain lion installer seemed to try to boot up. here is the panic report or whatever.
can anyone confirm whether this is fixable on my end or should i just take it in to apple?? i am assuming they will cover it since it has nothing to do with me and i just bought the computer.
Interval Since Last Panic Report: 3700 sec
Panics Since Last Report: 1
Anonymous UUID: 9C2ACB88-37B3-4B43-A6ED-A34B5AC87B90
Fri Jul 27 23:28:57 2012
panic(cpu 6 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f8187e2f9, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x000000010542c000, CR3: 0x0000000000100000, CR4: 0x00000000001606e0
RAX: 0xffffff80189b33ff, RBX: 0xffffff8013f20800, RCX: 0xffffff801bb99788, RDX: 0x0000000000000000
RSP: 0xffffff80f1313b30, RBP: 0xffffff80f1313b40, RSI: 0x0000000000000000, RDI: 0xffffff80189b33ff
R8: 0xffff7f818831e000, R9: 0xffffff80d26432d0, R10: 0x1546700000000060, R11: 0x000000000000003c
R12: 0x0000000000000000, R13: 0x0000000000000001, R14: 0xffffff801d56f580, R15: 0x0000000000000001
RFL: 0x0000000000010246, RIP: 0xffffff7f8187e2f9, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x000000010542c000, Error code: 0x0000000000000000, Faulting CPU: 0x6
Backtrace (CPU 6), Frame : Return Address
0xffffff80f13137e0 : 0xffffff8000220792
0xffffff80f1313860 : 0xffffff80002c4794
0xffffff80f1313a10 : 0xffffff80002da55d
0xffffff80f1313a30 : 0xffffff7f8187e2f9
0xffffff80f1313b40 : 0xffffff7f82469bf1
0xffffff80f1313c60 : 0xffffff7f8244cb13
0xffffff80f1313c90 : 0xffffff7f82479cd2
0xffffff80f1313cc0 : 0xffffff7f8244f050
0xffffff80f1313d00 : 0xffffff7f8246be42
0xffffff80f1313d30 : 0xffffff7f8244d263
0xffffff80f1313d60 : 0xffffff7f8087d832
0xffffff80f1313da0 : 0xffffff7f8088411c
0xffffff80f1313dc0 : 0xffffff7f80884ca4
0xffffff80f1313e90 : 0xffffff7f80885013
0xffffff80f1313ef0 : 0xffffff800063ced6
0xffffff80f1313f30 : 0xffffff800063bc50
0xffffff80f1313f70 : 0xffffff800063baf4
0xffffff80f1313fb0 : 0xffffff8000820057
Kernel Extensions in backtrace:
com.apple.iokit.IOGraphicsFamily(2.3.4)[EF26EBCF-7CF9-3FC7-B9AD-6C0C27B89B2B]@0 xffffff7f80872000->0xffffff7f808aafff
dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff 7f80847000
com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBF F2AB81]@0xffffff7f8244a000->0xffffff7f824b0fff
dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff 7f80847000
dependency: com.apple.iokit.IONDRVSupport(2.3.4)[474FE7E9-5C79-3AA4-830F-262DF4B6B544]@0xff ffff7f808ab000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[EF26EBCF-7CF9-3FC7-B9AD-6C0C27B89B2B]@0 xffffff7f80872000
com.apple.iokit.IOSurface(80.0.2)[A0D7A21B-A872-3CBC-AD6F-F8CCCCF2C136]@0xfffff f7f8187a000->0xffffff7f8188bfff
BSD process name corresponding to current thread: kernel_task
Mac OS version:
11E2620
Kernel version:
Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64
Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755
System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)
System uptime in nanoseconds: 5698662334570
last loaded kext at 52916427291: com.apple.driver.AppleHWSensor 1.9.5d0 (addr 0xffffff7f8256e000, size 28672)
last unloaded kext at 168069118172: com.apple.driver.AppleUSBTCKeyEventDriver 227.6 (addr 0xffffff7f8227d000, size 8192)
loaded kexts:
com.vmware.kext.vmnet 3.0.0
com.vmware.kext.vmioplug 3.0.0
com.vmware.kext.vmci 3.0.0
com.vmware.kext.vmx86 3.0.0
at.obdev.nke.LittleSnitch 2.5.2
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AGPM 100.12.69
com.apple.driver.X86PlatformShim 5.0.0d8
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.2.3f13
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMikeyDriver 2.2.3f13
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.driver.AppleSMCPDRC 5.0.0d8
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.7f2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.GeForce 7.2.8
com.apple.driver.AudioIPCDriver 1.2.3
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.driver.AppleMuxControl 3.1.32
com.apple.driver.ApplePolicyControl 3.1.32
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.AppleIntelHD4000Graphics 7.2.8
com.apple.driver.AppleIntelFramebufferCapri 7.2.8
com.apple.driver.AppleUSBTCButtons 227.6
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.7f2
com.apple.driver.AppleUSBTCKeyboard 227.6
com.apple.driver.AppleIRController 312
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.iokit.SCSITaskUserClient 3.2.1
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCISerialATAPI 2.0.3
com.apple.iokit.IOAHCIBlockStorage 2.0.4
com.apple.driver.AppleFWOHCI 4.8.9
com.apple.driver.AirPort.Brcm4331 560.7.21
com.apple.driver.AppleSDXC 1.2.2
com.apple.iokit.AppleBCM5701Ethernet 3.2.4b8
com.apple.driver.AppleUSBHub 5.0.7
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleAHCIPort 2.3.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleUSBEHCI 5.0.7
com.apple.driver.AppleUSBXHCI 1.0.7
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.2.3f13
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.IOAudioFamily 1.8.6fc18
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.2.3f13
com.apple.iokit.IOHDAFamily 2.2.3f13
com.apple.driver.AppleGraphicsControl 3.1.32
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.X86PlatformPlugin 5.1.1d6
com.apple.driver.AppleSMC 3.1.3d10
com.apple.driver.IOPlatformPluginFamily 5.1.1d6
com.apple.nvidia.nvGK100hal 7.2.8
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.NVDAResman 7.2.8
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.driver.AppleUSBBluetoothHCIController 4.0.7f2
com.apple.iokit.IOBluetoothFamily 4.0.7f2
com.apple.driver.AppleUSBMultitouch 230.5
com.apple.driver.AppleThunderboltDPInAdapter 1.8.4
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.4
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleUSBMergeNub 5.0.7
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.0.3
com.apple.iokit.IOFireWireFamily 4.4.5
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IOEthernetAVBController 1.0.1b1
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IOUSBFamily 5.0.7
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.5
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 331.7
com.apple.iokit.IOStorageFamily 1.7.2
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
Model: MacBookPro9,1, BootROM MBP91.00D3.B02, 4 processors, Intel Core i7, 2.6 GHz, 8 GB, SMC 2.1f170
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80CE, 0x4D34373142353237334448302D434B302020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80CE, 0x4D34373142353237334448302D434B302020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.198.19.21)
Bluetooth: Version 4.0.7f2, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS541010A9E682, 1 TB
Serial ATA Device: HL-DT-ST DVDRW GS31N
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 6
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 5
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 9Reboot while holding down the command-r keys into the Recovery Disk and select Disk Utility. From there select your hard drive and then select Repair Disk.
-
My fully charged macbook air won't turn on after a forced shut down??
last night i forced my MBA to shut down because it kept automatically shutting down and restarting by itself. after that, i tried to turn it back on and nothing worked. i tried all those tricks by pressing different keys to turn it back on but none of that worked. i only got this computer like 2 months ago so im pretty annoyed right now.
A two month old MBA is under warranty. An appointment at an Apple store genius bar will put your Air back in operation.
Ciao.
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