MacBook Pro 17" can't start after Mavericks install

After update to Mavericks OS my MacBook Pro 17" cannot start, just a gray screen, even after several hours. Help!
Nenad

MBP 17" 8GB 1066MHz DDR3 SDRAM, OK.
2x256 SSD: this I do not understand: the original was with a HDD (max 500GB 7300rpm) or 256GB SSD, and a DVD station inside.
Can you clarify please (earlier you said: 2009, 2.8GHz/4/500).

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    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.0
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.iokit.IOAHCISerialATAPI          2.6.0
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0
    com.apple.iokit.IOUSBUserClient          650.4.4
    com.apple.iokit.IOFireWireFamily          4.5.5
    com.apple.iokit.IOEthernetAVBController          1.0.3b3
    com.apple.driver.mDNSOffloadUserClient          1.0.1b4
    com.apple.iokit.IOAHCIFamily          2.6.0
    com.apple.iokit.IO80211Family          600.34
    com.apple.iokit.IONetworkingFamily          3.2
    com.apple.iokit.IOUSBFamily          650.4.4
    com.apple.driver.AppleEFINVRAM          2.0
    com.apple.driver.AppleEFIRuntime          2.0
    com.apple.iokit.IOHIDFamily          2.0.0
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          278.10
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.AppleKeyStore          2
    com.apple.driver.DiskImages          371.1
    com.apple.iokit.IOStorageFamily          1.9
    com.apple.iokit.IOReportFamily          21
    com.apple.driver.AppleFDEKeyStore          28.30
    com.apple.driver.AppleACPIPlatform          2.0
    com.apple.iokit.IOPCIFamily          2.8
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.pthread          1
    com.apple.kec.corecrypto          1.0
    Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.53 GHz, 8 GB, SMC 1.58f17
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435435313236344243313036372E4D313646
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435435313236344243313036372E4D313646
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)
    Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: Hitachi HTS545050B9SA02, 500.11 GB
    Serial ATA Device: MATSHITADVD-R   UJ-898
    USB Device: Hub
    USB Device: BRCM2070 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Internal Memory Card Reader
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: Hub
    USB Device: IR Receiver
    USB Device: Built-in iSight
    Thunderbolt Bus:

    15” MBP Mid 2010 models have been recalled for GPU issues.  See https://discussions.apple.com/docs/DOC-5681.
    Official Apple statement: http://support.apple.com/kb/TS4088
    Print out a copy of your kernel panic and a copy of this Knowledge Base article and go to an Apple store or Apple Authorizes Service Provider with your machine and the documentation.
    Genius reservation http://www.apple.com/retail/geniusbar/ .
    or find an Apple Authorized Service Provider https://locate.apple.com/country
    If it has been three years since your date of purchase then you are past the date covered by the recall but sometimes they honor it anyway.
    More on this from another thread:  https://discussions.apple.com/thread/5763560?tstart=0

  • Macbook pro very slow few weeks after Mavericks update

    Hi,
    Please I am in need of assistance. I have noticed some significant performance degradation after my OS upgrade. Slower system, spinning wheels, hanging and once crashing and restarting. I used to be able to run many apps simultaneously while zipping along. These days not so much.
    I have run an etrecheck (following the example found in some other discussions). Please see output below. Any suggestions or advise is very welcome:
    Hardware Information:
              MacBook Pro (13-inch, Early 2011)
              MacBook Pro - model: MacBookPro8,1
              1 2.3 GHz Intel Core i5 CPU: 2 cores
              8 GB RAM
    Video Information:
              Intel HD Graphics 3000 - VRAM: 512 MB
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0
              AirPlay: Version: 1.9
              AppleAVBAudio: Version: 2.0.0
              iSightAudio: Version: 7.7.3
    Startup Items:
              HWNetMgr - Path: /Library/StartupItems/HWNetMgr
              HWPortDetect - Path: /Library/StartupItems/HWPortDetect
              StartOuc - Path: /Library/StartupItems/StartOuc
    System Software:
              OS X 10.9 (13A603) - Uptime: 1 day 22:38:3
    Disk Information:
              ST9500420AS disk0 : (500.11 GB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        MAC HD (disk0s2) /: 499.25 GB (62.31 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
              OPTIARC DVD RW AD-5970H 
    USB Information:
              Apple Computer, Inc. IR Receiver
              Apple Inc. BRCM2070 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Inc. Apple Internal Keyboard / Trackpad
              Apple Inc. FaceTime HD Camera (Built-in)
    FireWire Information:
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Kernel Extensions:
              com.rim.driver.BlackBerryUSBDriverInt          (0.0.74)
              com.rim.driver.BlackBerryUSBDriverVSP          (0.0.74)
    Problem System Launch Daemons:
    Problem System Launch Agents:
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist
              [loaded] com.adobe.SwitchBoard.plist
              [loaded] com.barebones.authd.plist
              [loaded] com.edb.launchd.apache.plist
              [loaded] com.edb.launchd.postgresql-9.2.plist
              [loaded] com.microsoft.office.licensing.helper.plist
              [loaded] com.realvnc.vncserver.plist
              [loaded] com.rim.BBDaemon.plist
              [not loaded] com.teamviewer.teamviewer_service.plist
              [loaded] PPPMonitord.plist
    Launch Agents:
              [not loaded] com.adobe.AAM.Updater-1.0.plist
              [failed] com.adobe.CS5ServiceManager.plist
              [loaded] com.realvnc.vncserver.peruser.plist
              [not loaded] com.realvnc.vncserver.prelogin.plist
              [loaded] com.rim.BBAlbumArtCacher.plist
              [loaded] com.rim.BBLaunchAgent.plist
              [not loaded] com.teamviewer.teamviewer.plist
              [not loaded] com.teamviewer.teamviewer_desktop.plist
              [loaded] Swapper.plist
    User Launch Agents:
              [loaded] com.google.keystone.agent.plist
    User Login Items:
              KiesAgent
              iTunesHelper
              Google Chrome
              Dropbox
              Caffeine
              GetBackupAgent
              Clickfree BackupLink
              CFAgent
    3rd Party Preference Panes:
              Flash Player
              Growl
              Java
              MacFUSE
              NTFS-3G
    Internet Plug-ins:
              Default Browser.plugin
              Flash Player.plugin
              FlashPlayer-10.6.plugin
              JavaAppletPlugin.plugin
              QuickTime Plugin.plugin
              SharePointBrowserPlugin.plugin
    User Internet Plug-ins:
              RealPlayer Plugin.plugin
    Bad Fonts:
              None
    Time Machine:
              Skip System Files: NO
              Mobile backups: OFF
              Auto backup: YES
              Volumes being backed up:
                        MAC HD: Disk size: 499.25 GB Disk used: 436.94 GB
              Destinations:
                        TimeMachine Backups [Local] (Last used)
                        Total size: Zero KB
                        Total number of backups: (null)
                        Size of backup disk: Too small
                                  Backup size Zero KB < (Disk used 436.94 GB X 3)
              Time Machine details may not be accurate.
              All volumes being backed up may not be listed.
    Top Processes by CPU:
                  58%          Google Chrome
                  22%          WindowServer
                   6%          CalendarAgent
                   5%          Dropbox
                   4%          Opera
                   3%          hidd
                   3%          sysmond
                   3%          EtreCheck
                   2%          Activity Monitor
                   2%          Clickfree BackupLink
    Top Processes by Memory:
              590 MB             Opera
              246 MB             Google Chrome
              115 MB             mds_stores
              90 MB              WindowServer
              74 MB              Dropbox
              74 MB              Evernote
              66 MB              Dock
              66 MB              Finder
              57 MB              Adium
              49 MB              com.apple.IconServicesAgent
    Virtual Memory Statistics:
              209 MB             Free RAM
              3.55 GB            Active RAM
              1.98 GB            Inactive RAM
              1.48 GB            Wired RAM
              9.05 GB            Page-ins
              104 MB             Page-outs

    15” MBP Mid 2010 models have been recalled for GPU issues.  See https://discussions.apple.com/docs/DOC-5681.
    Official Apple statement: http://support.apple.com/kb/TS4088
    Print out a copy of your kernel panic and a copy of this Knowledge Base article and go to an Apple store or Apple Authorizes Service Provider with your machine and the documentation.
    Genius reservation http://www.apple.com/retail/geniusbar/ .
    or find an Apple Authorized Service Provider https://locate.apple.com/country
    If it has been three years since your date of purchase then you are past the date covered by the recall but sometimes they honor it anyway.
    More on this from another thread:  https://discussions.apple.com/thread/5763560?tstart=0

  • Re: selling my MacBook Pro, how can I restore after I baked it up?

    Im selling my Macbook Pro, I backed all up and now I need to erase to shipp the computer. How can I erase?

    How do I securely delete data from the machine?
    How to erase and install Snow Leopard 10.6
    Erase, formatting, OS X installs on Mac's

  • My MacBook Pro has been very slow after I install Mavericks OS

    Hardware Information:
              MacBook Pro (13-inch, Mid 2010)
              MacBook Pro - model: MacBookPro7,1
              1 2.4 GHz Intel Core 2 Duo CPU: 2 cores
              4 GB RAM
    Video Information:
              NVIDIA GeForce 320M - VRAM: 256 MB
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0
              AirPlay: Version: 1.9
              AppleAVBAudio: Version: 2.0.0
              iSightAudio: Version: 7.7.3
    System Software:
              OS X 10.9 (13A603) - Uptime: 0 days 0:25:46
    Disk Information:
              Hitachi HTS545032B9SA02 disk0 : (320,07 GB)
                        EFI (disk0s1) <not mounted>: 209,7 MB
                        Macintosh HD (disk0s2) /: 319,21 GB (132,44 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
              MATSHITADVD-R   UJ-898 
    USB Information:
              Apple Inc. Built-in iSight
              Apple Internal Memory Card Reader
              Apple Inc. BRCM2046 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Computer, Inc. IR Receiver
              Apple Inc. Apple Internal Keyboard / Trackpad
    FireWire Information:
    Thunderbolt Information:
    Kernel Extensions:
              net.kromtech.kext.Firewall          (2.3.5)
    Problem System Launch Daemons:
    Problem System Launch Agents:
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist
              [loaded] com.google.keystone.daemon.plist
              [loaded] com.microsoft.office.licensing.helper.plist
              [loaded] com.rim.BBDaemon.plist
              [failed] com.trusteer.rooks.rooksd.plist
              [loaded] com.zeobit.MacKeeper.AntiVirus.plist
    Launch Agents:
              [loaded] com.divx.dms.agent.plist
              [loaded] com.divx.update.agent.plist
              [loaded] com.google.keystone.agent.plist
              [loaded] com.hp.help.tocgenerator.plist
              [loaded] com.rim.BBLaunchAgent.plist
              [not loaded] com.trusteer.rapport.rapportd.plist
    User Launch Agents:
              [failed] com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedServices.Agent.plist
              [failed] com.facebook.videochat.[redacted].plist
              [loaded] com.microsoft.LaunchAgent.SyncServicesAgent.plist
              [loaded] com.zeobit.MacKeeper.Helper.plist
    User Login Items:
              CrossOver CD Helper
              iTunesHelper
              Microsoft Database Daemon
              TomTomHOMERunner
    3rd Party Preference Panes:
              Flash Player
              Java
              MacFUSE
              Perian
    Internet Plug-ins:
              Default Browser.plugin
              DivX Web Player.plugin
              Flash Player.plugin
              FlashPlayer-10.6.plugin
              Flip4Mac WMV Plugin.plugin
              iPhotoPhotocast.plugin
              JavaAppletPlugin.plugin
              OfficeLiveBrowserPlugin.plugin
              OVSHelper.plugin
              QuickTime Plugin.plugin
              SharePointBrowserPlugin.plugin
              Silverlight.plugin
    User Internet Plug-ins:
              WebEx64.plugin
    Bad Fonts:
              None
    Time Machine:
              Skip System Files: NO
              Mobile backups: ON
              Auto backup: YES
              Volumes being backed up:
                        Macintosh HD: Disk size: 319,21 GB Disk used: 186,77 GB
              Destinations:
                        Time Machine - Backup [Local] (Last used)
                        Total size: 490,11 GB
                        Total number of backups: 9
                        Oldest backup: 2013-09-23 11:46:42 +0000
                        Last backup: 2013-11-18 11:02:42 +0000
                        Size of backup disk: Too small
                                  Backup size 490,11 GB < (Disk used 186,77 GB X 3)
              Time Machine details may not be accurate.
              All volumes being backed up may not be listed.
    Top Processes by CPU:
                   4%          WindowServer
                   2%          EtreCheck
                   2%          Mail
                   0%          sysmond
                   0%          BBLaunchAgent
                   0%          ocspd
                   0%          Dock
                   0%          fontd
                   0%          Activity Monitor
                   0%          opendirectoryd
    Top Processes by Memory:
              205 MB             AntiVirus
              160 MB             Mail
              131 MB             com.apple.IconServicesAgent
              127 MB             MacKeeper Helper
              123 MB             mds_stores
              98 MB              Finder
              98 MB              Dock
              66 MB              Google Chrome
              57 MB              WindowServer
              49 MB              com.apple.WebKit.WebContent
    Virtual Memory Statistics:
              1.04 GB            Free RAM
              1.66 GB            Active RAM
              632 MB             Inactive RAM
              448 MB             Wired RAM
              471 MB             Page-ins
              0 B                Page-outs
    What I can do to rescue my MacBook?

    If you enabled FileVault when you upgraded, it will take a few hours for the conversion process to finish, and during that time performance will be reduced. Otherwise see below.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    The title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Some private information, such as your name, may appear in the log. Anonymize before posting.

  • Why is startup on my macbook pro extremely slow (3 minutes) after Yosemite install?

    Prior to Yosemite upgrade, my mid-2010 Macbook pro (4 gb RAM) booted up fairly quickly (within 1 minute).  After the Yosemite installation, boot time now is approximately 3 minutes.  I have repaired disc permissions and that did not fix the problem.  Any suggestions?

    nothing seems out of order, apart from the useless Norton Internet Security.
    though, since you don't have lots of RAM, consider rebooting the Mac everyso often ( "Time since boot: 7 days 3:2:21").
    "  Battery Health: Replace Now": indeed, the battery is dead
    Did it start getting slow since Yosemite upgrade? (the new OS does tend to slow things down)

  • MacBook pro won't startup shortly after Lion install any ideas?

    My MacBook Pro will not completely startup. This started shortly after OS Lion download. I've shut it down manually and it still won't startup.

    Your assumption was correct I do not understand the messages. Here they are:
    12/12/11 5:14:06.000 PM kernel: wlEvent: en1 p2p1 Link DOWN
    12/12/11 5:16:02.127 PM mdworker32: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    12/12/11 5:16:40.295 PM com.apple.kextd: Cache file /System/Library/Caches/com.apple.kext.caches/Startup/KextPropertyValues_OSBundl eHelper_x86_64.plist.gz is out of date; not using.
    12/12/11 5:16:40.295 PM com.apple.kextd: Rescanning kernel extensions.
    12/12/11 5:16:40.000 PM kernel: Resetting IOCatalogue.
    12/12/11 5:16:43.760 PM com.apple.kextcache: rebuilding /System/Library/Caches/com.apple.kext.caches/Startup/kernelcache
    12/12/11 5:16:44.610 PM com.apple.kextcache: JMicronATA.kext does not declare a kernel dependency; using com.apple.kernel.6.0.
    12/12/11 5:16:47.034 PM com.apple.kextcache: JMicronATA.kext does not declare a kernel dependency; using com.apple.kernel.6.0.
    12/12/11 5:16:47.503 PM com.apple.kextcache: JMicronATA.kext does not declare a kernel dependency; using com.apple.kernel.6.0.
    12/12/11 5:16:49.286 PM com.apple.kextcache: / locked; waiting for lock.
    12/12/11 5:17:01.425 PM com.apple.kextcache: / locked; waiting for lock.
    12/12/11 5:17:06.504 PM com.apple.SecurityServer: Session 100009 created
    12/12/11 5:17:23.875 PM com.apple.kextcache: Created prelinked kernel //System/Library/Caches/com.apple.kext.caches/Startup/kernelcache.
    12/12/11 5:17:23.920 PM com.apple.kextcache: rebuilding /System/Library/Caches/com.apple.corestorage/EFILoginLocalizations
    12/12/11 5:17:28.623 PM com.apple.kextcache: /: no supported helper partitions to update.
    12/12/11 5:17:28.624 PM com.apple.kextcache: Lock acquired; proceeding.
    12/12/11 5:17:28.631 PM com.apple.kextcache: /: no supported helper partitions to update.
    12/12/11 5:17:28.632 PM com.apple.kextcache: Lock acquired; proceeding.
    12/12/11 5:17:28.637 PM com.apple.kextcache: /: no supported helper partitions to update.
    12/12/11 5:20:45.355 PM com.apple.quicklook: ImageIO: <ERROR>  CGImageReadSessionGetCachedImageBlockData *** CGImageReadSessionGetCachedImageBlockData: readSession [0x7fe672421350] has bad readRef [0x7fe672610c60]

  • My macbook pro 13'' boots very slow after mavericks update, and after booting its loads for a long time

    Processor:     2.9 Ghz Intel Core i7
    Memory:        8GB 1600 MHz DDR3
    HDD:             1TB (5400rpm)
    Graphics:       Intel HD Graphics 4000
    OS:               OS X Mavericks (10.9.4)

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Step 1
    For this step, the title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen.
    In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter "BOOT_TIME" (without the quotes.)
    Each message in the log begins with the date and time when it was entered. Note the timestamps of the BOOT_TIME log messages, which refer to the times when the system was started. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Select the messages logged after the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    For example, if the problem is a slow startup taking three minutes, post the messages timestamped within three minutes   after the boot time, not before. Please include the BOOT_TIME message at the beginning of the log extract—not at the end.
    If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.
    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Some private information, such as your name, may appear in the log. Anonymize before posting.
    Step 2
    In the Console window, select
              DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar.
    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent of each. The contents of the report will appear on the right. Use copy and paste to post the entirecontents—the text, not a screenshot.
    I know the report is long, maybe several hundred lines. Please post all of it anyway.
    If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
    Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

  • MacBook Pro freezes every 15 minutes after Mavericks upgrade

    After upgrading to OS X 10.9.3 my computer freezes every 15 or so minutes in the middle of working.  The keyboard and touch pad stop working and the mouse curser disappears.  I'm using Ableton audio software and the audio will continue playing and looping normally but I loose any control to stop the audio or the program and I can not switch windows or even control volume.  The only way to stop it is to hold down the power button and reboot.  When restarting I tried pressing the command option +P +R through 3 whole sequences and still once I begin working again it freezes again.  This has never happened in the 5 or so years of owning this computer and everything worked great while using lion.  Only after installing the new upgrade of OSX did it start to do this.  Any help would be appreciated.  I live far away from any Mac store or Genius Bar.

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Step 1
    For this step, the title of the Console window should be All Messages. If it isn't, select
    SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
    View ▹ Show Log List
    from the menu bar at the top of the screen.
    In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter "BOOT_TIME" (without the quotes.)
    Each message in the log begins with the date and time when it was entered. Note the timestamps of the BOOT_TIME log messages, which refer to the times when the system was started. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Select the messages logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.
    If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.
    ☞ When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    ☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Step 2
    In the Console window, select
    DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
    View ▹ Show Log List
    from the menu bar.
    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent of each. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
    I know the report is long, maybe several hundred lines. Please post all of it anyway.
    ☞ If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
    ☞ Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

  • My MacBook Pro crashes, can only start by holding down Power Button. Disk Repair didn't help.

    I can get it started when I hold the button down, but then it's extremely slow. What can I do? I ran disk repair yesterday, then it worked fine, right until it just crashed an hour ago while I tried to wake it from 'sleep mode'.
    I thankfully got to update my Time Machine on my external harddrive yesterday when I finally got it working.
    Anyone who can tell if there's anything I can do to get it up and running again?

    If this started happening without your having made any changes and without a warning of low disk space, then it's likely that the boot drive is failing, or that there's some other hardware fault. Run the Apple Hardware Test or Apple Diagnostics.
    Even if the test is negative, you should make a "Genius" appointment at an Apple Store to have the machine tested more thoroughly.

  • Macbook pro (2010) having graphical glitches after Mavericks update

    What is your take?
    graphical glitches appear and disappear randomly. Didn't have them before Mavericks update!
    Thanks a lot for the help

    15” MBP Mid 2010 models have been recalled for GPU issues.  See https://discussions.apple.com/docs/DOC-5681.
    Official Apple statement: http://support.apple.com/kb/TS4088
    Print out a copy of your kernel panic and a copy of this Knowledge Base article and go to an Apple store or Apple Authorizes Service Provider with your machine and the documentation.
    Genius reservation http://www.apple.com/retail/geniusbar/ .
    or find an Apple Authorized Service Provider https://locate.apple.com/country
    If it has been three years since your date of purchase then you are past the date covered by the recall but sometimes they honor it anyway.
    More on this from another thread:  https://discussions.apple.com/thread/5763560?tstart=0

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