MacBook Pro 17"... JUST REPAIRED VIA APPLE STORE ...CD/DVD Drive wont mount disks
Macbook Pro (17") wouldn't boot to desktop/homescreen, so I went to Apple.
They sent me to Micro Center for data recovery. Success.
After that, back to Apple then they sent me to Best Buy for new Hard Drive. Success.
Back to Apple. Everything working ok except that my Adobe Creative Suite programs no longer work.
So I try to reinstall via data CD, as I did when I originally installed the programs, but now my CD/DVD drive wont mount ANY disks!
It accepts them, makes some odd noises, then spits back out. Please help!
I'm confused, why did Apple 'send' you to 2 non Apple places for repairs? Did you buy the product from Best Buy? It doesn't seem like Apple made any repairs, so you'll have to get either Micro Center or Best Buy to repair the issue for you.
How long ago were these repairs?
Similar Messages
-
I had my macbook pro system restored at an apple store and now my itunes can't recognize my iPhone. What should I do?
Try these: iPhone, iPad, or iPod touch: Device not recognized in iTunes for Mac OS X, http://support.apple.com/kb/TS1591
-
My mid-2009 MacBook Pro has just died via a painful (for me) hard drive failure. I backed up a good percentage of files recently but not enough to keep me happy. I need to access the dead drive on the MBP via a 2008 iMac. Best options?
I have ordered a 800 firewire to 800 firewire cable and am hoping to use the target mode option to copy files from the MBP.
Is this possible?
Hope so!
Any advice and or help would be greatly appreciated.
Many thanks,
NeilThanks Ogelthorpe.
Just bought an enclosure to try that also.
Hoping the MBP isn't really dead but just feigning death
Fingers crossed. -
Here is the email:
Your Apple ID ([email protected]) was used to sign in to iCloud on a MacBook Pro 13". I had a MacBook Pro stolen in January and I'm wondering if someone was using that stolen computer to login??
Anyway to track the computer trying to log in using my other Apple ID?If you activated the Find My iPhone service (in System preferences>icloud), then you can try to track it. Using another computer's browser, log into icloud.com and look at the Find My iPhone page. On a device, invoke the Find My iPhone app (get it for free at the itunes app store) and log into the icloud account. Note: The Find My iPhone **app** does not turn on the service, you can only do that through Settings>icloud.
If the mac is listed as "offline", then you can't track it. -
I lost a screw to my macbook pro case. Will the Apple Store give me a new one?
Will the Apple Store give me a new screw? Has anyone had experience of this?
Otherwise, does anyone know of a store in the UK that will sell them?Depends on the person you talk to, they might get you a freebie or they might charge you a small fee...
Most certified Apple technicians can also provide you with a spare screw... just look up your closest tech. -
I Can't get into my MacBook Pro, and I haven't a clue where to start and fix it? It is about two years old, have I been hijacked?
Jintymcginty61,
there’s not enough information yet to answer your question. Which version of OS X is installed on your MacBook Pro? -
About a month ago, the "beach ball" appeared on my screan. I rebooted the computer only to a blue screen. Was instructed to Safe Boot and repair my files. I got the computer to let me in. My only problem now is, when i open the mac, my hard drive does not make the wake up noise? Im not so computer savey so im not sure what im experiencing. My mac also sees the "beach ball" on occasion followed by it freezing and me having to hard reboot it. What am i experienceing?! Also when computer is booting up, a black screen with white lettering jimbo-jamble appears for a solid 30 seconds to a minute. I am worrying because my macbook was bought refurbished about a year ago, never had ANY problems, and JUST LIKE THAT...i got a world of issues.
My mac also sees the "beach ball" on occasion followed by it freezing
Troubleshoot the spinning beach ball
Also when computer is booting up, a black screen with white lettering jimbo-jamble appears for a solid 30 seconds to a minute.
Kernel Panics? Don't panic too!
"You need to restart your computer" (kernel panic) message appears (Mac OS X v10.5, 10.6)
I dont have a Apple store around me. Nearest is around 5 hours away.
Apple stores are not the only places that repairs Macs. Check to see if there is an AASP closer to you - How to find your nearest Apple Authorized Service Provider (AASP) -
Macbook Pro 13" just won't start from original dvd
My MacBook 13", mid 2011, started to slow down, freeze. Tried to start up in safe mode, after that it just won't boot at all. Tried with the original DVD holding down "C" but no disk boot. What to do?
RgdsSince it's a Mid 2011, take it in for service, it's still under warranty.
Try charging it up and a SMC, PRAM reset, Hardware Test
https://discussions.apple.com/docs/DOC-3046 -
Just purchased Final cut Studio, but DVD drive wont boot the install disk
I really need some help. I have an older G5 2.0 with 6 gigs of ram, and about 500mb of hardrive. Im running OS X 10.4.9. I just purchased FCStudio HD, but cant get the install disk to boot. My computer doesnt even read it. Am I doing something wrong? Is there some setting I should change?
G5 Mac OS X (10.4.9) My First MacI'm sure your drive size is a typo. You'll need a much larger drive if it's accurate.
Some install DVDs are unreadable and must be replaced.
But some older G4s and G5s had optical drives that could not play some newer DVDs. I can't tell you much more than that, I don't recall the details and the topic hasn't come up for many months. Try searching the forum?
Hope you're going to NAB, take some of the FCP classes.
bogiesan -
Pages purchased via Apple Store not installed in MacBook Pro
Hi, I bought a new MacBook Pro recently (Mac OS X Version 10.7.4). I purchased Pages via Apple Store and click the 'INSTALL' button. After that I found that Pages is never installed in my computer (I check the applications folder and could not find pages installed in it). Can anyone help me out.
Thanks in Advance.
DinaDear Jerry,
Thank you for the reply. Sorry for the delay in replying.
You are right. There is an application in MacBook Pro (Lion) with the name App Store.
I purchased the software using this application only.
I am sorry. I did not purchase it online in apple online store. I purchased online through this application (App Store).
Finally, I figured out. I had a previous installation of iWork in my MacBook Pro (Lion). I read in the internet
about this and came to know that I should go to Library/Preferences/ and then delete Com.Apple.iWork.
I did this. Rebooted the system and then tried to install. I was successful and now Pages is installed.
Thank you very much for the help.
- Dina -
I would like to inquire about how I could have my iPad 2 repaired or replaced. I bought it With a credit card via apple store website last June 19 of this year. At first, I already noticed a little white spot in the middle of the screen visible when the display on screen is dark. I thought this was okay. Now, My problem with it is that, it now has green discolorations at the center whenever the screen display is black or dark I.e. When a website's color is black or dark or whenever I go to the search interface.
I am from the Philippines.
Please attend to this inquiry as promptly as possible. I'm sorry I have to send it here since I cannot see any email or inquiry page on the apple website. I also cannot reach the toll free number on my mobile phone.
Thank you very much.
<Serial Number Edited by Host>You can find out how to get service for your iPad on this web page:
http://support.apple.com/kb/index?page=servicefaq&geo=Philippines&product=ipad
Regards. -
When I have turned on my MacBook Pro it just sits there at the intial apple screen and doesnt proceed to the screen where you can sign on - any ideas
when you restart the machine, make sure you uncheck the "reopen windows" check box, and see if that helps.
-
hi, i've just bought my first macbook pro, i just installed office mac and when i open the page i cannot see the minimise maximise and close buttons as it's hidden behind the apple menu bar, also when it's at full screen, those buttons do not appear
Try to edit the size of the page using the sides of the page, or if you are desperate, force quit using command-Q. In full screen put your cursor on the top of the page, and the menu bar will appear. If it doesn't keep "pushing" it up until it does. Hope this helps!
-
My MacBook Pro died suddenly when I was removing a flash drive (LG up3 neon ps4) and is now both unresponsive and cannot be charged. Troubleshooting.... Is there anything I can do to fix it on my own? (There aren't any apple stores in my current country)
Hello antol1n1,
Sorry to hear your MacBook Pro is not charging or powering on. Sometimes a System Management Controller reset can help with the following charging and power issues:
Power
The computer doesn't respond to the power button when pressed.
A portable Mac doesn't appear to respond properly when you close or open the lid.
The computer sleeps or shuts down unexpectedly.
The battery does not appear to be charging properly.
The MagSafe power adaptor LED doesn't appear to indicate the correct activity.
To reset the System Management Controller on your MacBook Pro (with a built-in battery) , you can follow these steps:
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
You can find more information in the full article here:
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/HT3964
I hope this helps!
Best,
Sheila M. -
Hello, I have an Apple Mac Pro Laptop. It is an older machine but I just had the Apple Store install a new hard drive with OSX 10.6.8. It runs great but I need to load software. Will it run CS4 Design Standard? Or, will I need CS5. This machine can't run 10.7.
Hi There,
As per CS5.5 Design Standard release notes it can run on 10.6.8.
Kindly try to install in and share the results so that we can assist you if needed.
Please find the download link in my previous post.
Thanks,
Atul Saini
Maybe you are looking for
-
Time capsule problems after installing Lion
After installing Lion, I need to regularly shut down iMac(Intel) in order to have Time capsule do the next backup. This method allows me to manually back up the automatic function to back up no longer exists. Also unable to connect to the backup disk
-
hi I wrote a code as buf := ' " ' || AREC.l ||lim||AREC.f ||lim||AREC.m ||lim||' " '||AREC.d|| ' " ' ||lim||' " '|| AREC.c||',"' ||' " ' I wrote this code for getting the output as l f m d c a b c 000234 000234 in excel file but I am getting the outp
-
Cannot ENABLE SharePoint Integration.
Our organization has a Sharepoint 2013 deployment and uses Acrobat Pro XI. We use document libraries with with check in/check out and verioning enabled. When opening a PDF from within a library, the document opens in Acrobat without issue but we do
-
I downloaded a song that I purchased from the ITunes store, but the song does not play properly. How can I re-download the same song without having to purchase it a second time?
-
Convert Numbers spreadsheet to vertical vs horizontal layout
for example, caligrapher wants names and addresses for invite list to be vertical as she would address envelopes, not spreadsheet style that was created in Numbers.