Macbook Pro 2010 freezes constantly

Question

Hello there,
This is my first post on this forum so I'm new with this. I got my macbook pro around August of last year. It's the 13' inch 2010 version. Everything was fine until about 3 weeks ago I started having problems with it. My macbook freezes constantly like every hour or so. I can't do anything when it happens. The only thing to do is to turn it off using the power button. Sometimes it even freezes during boot up and I have to turn it off pressing the power button. I ran the hardware test from the application DVD and no errors came up. I also ran disk utility and repaired the disk and no problems were encountered and the computer kept freezing. I also reinstalled mac os x and I still have the problem.
I called apple support and they only offered me to buy apple care. They also sent me some articles about troubleshooting. I booted in safe mood and then restarted the computer and still had the problem. I also reseted the CMS ( can't remember the name of that).
The computer has all the latest updates. Does anybody know what the problem might be?
Thanks in advance.
Message was edited by: eddihm

Answer 1

If it was a hardware issue, will they fix it at not cost?
Yes, if they can prove it is hardware and you can't have caused the hardware issue. That's why a visit of the genius bar would be helpful, or an authorized service center. If they can't prove it is hardware, that's when you are in the in between warranty issue. Note:
1. AppleCare is free for Apple hardware and softawre including phone calls on the same for 90 days from date of computer's purchase.
2. After 90 days but up to 1 year after date of computer's purchase only the hardware repair is free for Apple considered defects. Software is considered on a per incident basis for machines that the AppleCare service agreement has not been purchased.
3. You may elect to extend all three elements of part 1 anytime during the period of 1 & 2 as an AppleCare service agreement.
4. After 1 year non-AppleCare machines are considered on a per incident basis. After 3 years from computer's purchase all machines are considered on a per incident basis.
Last time I called them they never told me I was under 1 year warranty
Did you ask? They may not know that you are under the 1 year hardware warranty unless you registered at http://www.apple.com/register/
Also, there are no apple stores close to where I live. Can I just ship the computer to them?
Check http://www.apple.com/buy for your nearest service center. If their policies are not agreeable, then call AppleCare directly for a shipment option:
http://www.apple.com/contact/phone_contacts.html
Mind you, if you haven't purchased AppleCare, they have every right to ask for your credit card, in case they find you damaged the machine, or the issue is software. It would be much better if you can bring it in anywhere authorized, not just an Apple retail store.
If you want to, you can also enlist the help of someone at a local usergroup who may not be authorized but may have tools to diagnose your issue:
http://www.apple.com/usergroups/