Macbook pro (2010) having graphical glitches after Mavericks update
What is your take?
graphical glitches appear and disappear randomly. Didn't have them before Mavericks update!
Thanks a lot for the help
15” MBP Mid 2010 models have been recalled for GPU issues. See https://discussions.apple.com/docs/DOC-5681.
Official Apple statement: http://support.apple.com/kb/TS4088
Print out a copy of your kernel panic and a copy of this Knowledge Base article and go to an Apple store or Apple Authorizes Service Provider with your machine and the documentation.
Genius reservation http://www.apple.com/retail/geniusbar/ .
or find an Apple Authorized Service Provider https://locate.apple.com/country
If it has been three years since your date of purchase then you are past the date covered by the recall but sometimes they honor it anyway.
More on this from another thread: https://discussions.apple.com/thread/5763560?tstart=0
Similar Messages
-
MacBook Pro 2010 crashing / kernal panic after Mavericks update
After we updated our MacBook Pro (late 2010) to mavericks, it has a kernal panic crash not just on wake/sleep, but also when a program is opened (usually 2 or 3rd program).
it happens when plugged in and when unplugged. I have tried a few of the "fixes" but nothing has helped. Doesn't seem to be the power issues some have sugested. Also, doesn't appear to be a HP issues others have also had.
Any help would be GREATLY appreciated.
Here is the lastest report:
Anonymous UUID: 4D4DD5DC-0E7B-7032-F79E-CF122DA0B93D
Tue Jan 14 11:30:57 2014
panic(cpu 0 caller 0xffffff7f8dda5fac): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80fd7df000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 0), Frame : Return Address
0xffffff80fd5f30f0 : 0xffffff800ba22f69
0xffffff80fd5f3170 : 0xffffff7f8dda5fac
0xffffff80fd5f3240 : 0xffffff7f8c4ba53d
0xffffff80fd5f3300 : 0xffffff7f8c586d9e
0xffffff80fd5f3340 : 0xffffff7f8c586dfc
0xffffff80fd5f33b0 : 0xffffff7f8c80b5be
0xffffff80fd5f34e0 : 0xffffff7f8c5aad41
0xffffff80fd5f3500 : 0xffffff7f8c4c108d
0xffffff80fd5f35b0 : 0xffffff7f8c4bebae
0xffffff80fd5f37b0 : 0xffffff7f8c4c0cb4
0xffffff80fd5f38a0 : 0xffffff7f8d403980
0xffffff80fd5f3900 : 0xffffff7f8d400702
0xffffff80fd5f3990 : 0xffffff7f8d3eb137
0xffffff80fd5f39c0 : 0xffffff7f8d3a8497
0xffffff80fd5f39e0 : 0xffffff7f8d3b8d30
0xffffff80fd5f3a10 : 0xffffff7f8d3b8bd1
0xffffff80fd5f3a60 : 0xffffff7f8d3b8a8e
0xffffff80fd5f3ab0 : 0xffffff7f8d3b75cd
0xffffff80fd5f3ad0 : 0xffffff7f8d3daf37
0xffffff80fd5f3b00 : 0xffffff800becb735
0xffffff80fd5f3b90 : 0xffffff800becd76f
0xffffff80fd5f3bf0 : 0xffffff800becb28f
0xffffff80fd5f3d40 : 0xffffff800bab6008
0xffffff80fd5f3e50 : 0xffffff800ba26bb1
0xffffff80fd5f3e80 : 0xffffff800ba139b5
0xffffff80fd5f3ef0 : 0xffffff800ba1e003
0xffffff80fd5f3f70 : 0xffffff800bac921d
0xffffff80fd5f3fb0 : 0xffffff800baf3e26
Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.4.12)[A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7f8dd98000->0xffffff7f8ddaafff
dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7f8dd90000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f8c324000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8c0ba000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8c416000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f8dd93000
com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f8c469000->0xffffff7f8c6d8fff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8c0ba000
dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f8c459000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8c416000
com.apple.nvidia.classic.NVDANV50HalTesla(8.1.8)[3666E0FC-87C7-3329-BD8C-2F1ADE D100A4]@0xffffff7f8c6e3000->0xffffff7f8c98ffff
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f8c469000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8c0ba000
com.apple.GeForceTesla(8.1.8)[7DAF283F-6FD3-3783-B3CC-D23964F1B9B8]@0xffffff7f8 d3a0000->0xffffff7f8d46afff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8c0ba000
dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f8c459000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8c416000
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f8c469000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
13B42
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x000000000b800000
Kernel text base: 0xffffff800ba00000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 17960847219104
last loaded kext at 10900382690295: com.apple.filesystems.smbfs 2.0.0 (addr 0xffffff7f8c394000, size 335872)
loaded kexts:
com.apple.filesystems.smbfs 2.0.0
com.apple.filesystems.msdosfs 1.9
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AGPM 100.14.11
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.GeForceTesla 8.1.8
com.apple.driver.AppleHDAHardwareConfigDriver 2.5.3fc1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleMikeyDriver 2.5.3fc1
com.apple.driver.AppleHDA 2.5.3fc1
com.apple.nvidia.NVDAStartup 8.1.8
com.apple.driver.AppleMuxControl 3.4.12
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleLPC 1.7.0
com.apple.iokit.IOBluetoothUSBDFU 4.2.0f6
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleIntelHDGraphics 8.1.8
com.apple.driver.AppleIntelHDGraphicsFB 8.1.8
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyEventDriver 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBCardReader 3.3.5
com.apple.driver.AppleIRController 325.7
com.apple.iokit.SCSITaskUserClient 3.6.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleUSBEHCI 650.4.1
com.apple.driver.AppleUSBUHCI 650.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.nvidia.classic.NVDANV50HalTesla 8.1.8
com.apple.nvidia.classic.NVDAResmanTesla 8.1.8
com.apple.driver.DspFuncLib 2.5.3fc1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOSurface 91
com.apple.driver.AppleGraphicsControl 3.4.12
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.driver.AppleHDAController 2.5.3fc1
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.iokit.IOHDAFamily 2.5.3fc1
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.AppleUSBMultitouch 240.6
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b4
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IO80211Family 600.34
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.53 GHz, 8 GB, SMC 1.58f17
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435435313236344243313036372E4D313646
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435435313236344243313036372E4D313646
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: Hitachi HTS545050B9SA02, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Internal Memory Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Hub
USB Device: IR Receiver
USB Device: Built-in iSight
Thunderbolt Bus:15” MBP Mid 2010 models have been recalled for GPU issues. See https://discussions.apple.com/docs/DOC-5681.
Official Apple statement: http://support.apple.com/kb/TS4088
Print out a copy of your kernel panic and a copy of this Knowledge Base article and go to an Apple store or Apple Authorizes Service Provider with your machine and the documentation.
Genius reservation http://www.apple.com/retail/geniusbar/ .
or find an Apple Authorized Service Provider https://locate.apple.com/country
If it has been three years since your date of purchase then you are past the date covered by the recall but sometimes they honor it anyway.
More on this from another thread: https://discussions.apple.com/thread/5763560?tstart=0 -
Macbook pro very slow few weeks after Mavericks update
Hi,
Please I am in need of assistance. I have noticed some significant performance degradation after my OS upgrade. Slower system, spinning wheels, hanging and once crashing and restarting. I used to be able to run many apps simultaneously while zipping along. These days not so much.
I have run an etrecheck (following the example found in some other discussions). Please see output below. Any suggestions or advise is very welcome:
Hardware Information:
MacBook Pro (13-inch, Early 2011)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2 cores
8 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 512 MB
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0
AirPlay: Version: 1.9
AppleAVBAudio: Version: 2.0.0
iSightAudio: Version: 7.7.3
Startup Items:
HWNetMgr - Path: /Library/StartupItems/HWNetMgr
HWPortDetect - Path: /Library/StartupItems/HWPortDetect
StartOuc - Path: /Library/StartupItems/StartOuc
System Software:
OS X 10.9 (13A603) - Uptime: 1 day 22:38:3
Disk Information:
ST9500420AS disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
MAC HD (disk0s2) /: 499.25 GB (62.31 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
OPTIARC DVD RW AD-5970H
USB Information:
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. FaceTime HD Camera (Built-in)
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
com.rim.driver.BlackBerryUSBDriverInt (0.0.74)
com.rim.driver.BlackBerryUSBDriverVSP (0.0.74)
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.adobe.SwitchBoard.plist
[loaded] com.barebones.authd.plist
[loaded] com.edb.launchd.apache.plist
[loaded] com.edb.launchd.postgresql-9.2.plist
[loaded] com.microsoft.office.licensing.helper.plist
[loaded] com.realvnc.vncserver.plist
[loaded] com.rim.BBDaemon.plist
[not loaded] com.teamviewer.teamviewer_service.plist
[loaded] PPPMonitord.plist
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist
[failed] com.adobe.CS5ServiceManager.plist
[loaded] com.realvnc.vncserver.peruser.plist
[not loaded] com.realvnc.vncserver.prelogin.plist
[loaded] com.rim.BBAlbumArtCacher.plist
[loaded] com.rim.BBLaunchAgent.plist
[not loaded] com.teamviewer.teamviewer.plist
[not loaded] com.teamviewer.teamviewer_desktop.plist
[loaded] Swapper.plist
User Launch Agents:
[loaded] com.google.keystone.agent.plist
User Login Items:
KiesAgent
iTunesHelper
Google Chrome
Dropbox
Caffeine
GetBackupAgent
Clickfree BackupLink
CFAgent
3rd Party Preference Panes:
Flash Player
Growl
Java
MacFUSE
NTFS-3G
Internet Plug-ins:
Default Browser.plugin
Flash Player.plugin
FlashPlayer-10.6.plugin
JavaAppletPlugin.plugin
QuickTime Plugin.plugin
SharePointBrowserPlugin.plugin
User Internet Plug-ins:
RealPlayer Plugin.plugin
Bad Fonts:
None
Time Machine:
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
MAC HD: Disk size: 499.25 GB Disk used: 436.94 GB
Destinations:
TimeMachine Backups [Local] (Last used)
Total size: Zero KB
Total number of backups: (null)
Size of backup disk: Too small
Backup size Zero KB < (Disk used 436.94 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
58% Google Chrome
22% WindowServer
6% CalendarAgent
5% Dropbox
4% Opera
3% hidd
3% sysmond
3% EtreCheck
2% Activity Monitor
2% Clickfree BackupLink
Top Processes by Memory:
590 MB Opera
246 MB Google Chrome
115 MB mds_stores
90 MB WindowServer
74 MB Dropbox
74 MB Evernote
66 MB Dock
66 MB Finder
57 MB Adium
49 MB com.apple.IconServicesAgent
Virtual Memory Statistics:
209 MB Free RAM
3.55 GB Active RAM
1.98 GB Inactive RAM
1.48 GB Wired RAM
9.05 GB Page-ins
104 MB Page-outs15” MBP Mid 2010 models have been recalled for GPU issues. See https://discussions.apple.com/docs/DOC-5681.
Official Apple statement: http://support.apple.com/kb/TS4088
Print out a copy of your kernel panic and a copy of this Knowledge Base article and go to an Apple store or Apple Authorizes Service Provider with your machine and the documentation.
Genius reservation http://www.apple.com/retail/geniusbar/ .
or find an Apple Authorized Service Provider https://locate.apple.com/country
If it has been three years since your date of purchase then you are past the date covered by the recall but sometimes they honor it anyway.
More on this from another thread: https://discussions.apple.com/thread/5763560?tstart=0 -
Processor: 2.9 Ghz Intel Core i7
Memory: 8GB 1600 MHz DDR3
HDD: 1TB (5400rpm)
Graphics: Intel HD Graphics 4000
OS: OS X Mavericks (10.9.4)These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter "BOOT_TIME" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Note the timestamps of the BOOT_TIME log messages, which refer to the times when the system was started. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Select the messages logged after the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
For example, if the problem is a slow startup taking three minutes, post the messages timestamped within three minutes after the boot time, not before. Please include the BOOT_TIME message at the beginning of the log extract—not at the end.
If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent of each. The contents of the report will appear on the right. Use copy and paste to post the entirecontents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful. -
Macbook pro 15-inch, Mid 2010 crashing very bad after mavericks update
Hello Community,
I updated my 15-inch, Mid 2010 macbook pro from snow leopard to mavericks with the gratis update that appeared one day in march i believe. Since then its been crashing sporadically with the simplest of actions like creating a new folder. I thought it was due to some peripherals USBs (which sometimes helped when unplugged) but now i cannot single out anything.
I must admit I am not really knowledgeable when it comes to software fixes, but i will try to do anything you recommend can help. (really would like to avoid a clean sweep of HD...)
Thank you all in advanced,
Here is a copy of the latest panic report:
Anonymous UUID:
F67B9FC6-45BA-7AC1-D405-9A77EB902C3F
Mon Jun 23 23:35:08 2014
panic(cpu 0 caller 0xffffff7fa1061f7c): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff813b468000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.5.26/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 0), Frame : Return Address
0xffffff812a69b140 : 0xffffff801ec22fa9
0xffffff812a69b1c0 : 0xffffff7fa1061f7c
0xffffff812a69b290 : 0xffffff7f9f71ae7b
0xffffff812a69b350 : 0xffffff7f9f7e446a
0xffffff812a69b390 : 0xffffff7f9f7e44da
0xffffff812a69b400 : 0xffffff7f9fa63056
0xffffff812a69b530 : 0xffffff7f9f807b09
0xffffff812a69b550 : 0xffffff7f9f7218cd
0xffffff812a69b600 : 0xffffff7f9f71f3d8
0xffffff812a69b800 : 0xffffff7f9f720356
0xffffff812a69b8e0 : 0xffffff7fa06bc9c2
0xffffff812a69b920 : 0xffffff7fa06cc37f
0xffffff812a69b940 : 0xffffff7fa06fa33b
0xffffff812a69b980 : 0xffffff7fa06fa39b
0xffffff812a69b9c0 : 0xffffff7fa06d1e15
0xffffff812a69ba10 : 0xffffff7fa069db5e
0xffffff812a69baa0 : 0xffffff7fa0699ae7
0xffffff812a69bad0 : 0xffffff7fa0697636
0xffffff812a69bb00 : 0xffffff801f0ce0a3
0xffffff812a69bb90 : 0xffffff801f0cff9f
0xffffff812a69bbf0 : 0xffffff801f0cdabf
0xffffff812a69bd40 : 0xffffff801ecb66a8
0xffffff812a69be50 : 0xffffff801ec26bf1
0xffffff812a69be80 : 0xffffff801ec139f5
0xffffff812a69bef0 : 0xffffff801ec1e043
0xffffff812a69bf70 : 0xffffff801ecc989d
0xffffff812a69bfb0 : 0xffffff801ecf3c76
Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.5.26)[B67CD59F-1344-37BC-8A9A-46D6D3DCA13D]@0 xffffff7fa1053000->0xffffff7fa1066fff
dependency: com.apple.driver.AppleGraphicsControl(3.5.26)[C0F9A79F-167E-3A68-873C-5CE17B97F B11]@0xffffff7fa104b000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f9f57e000
dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7f9f2be000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[B889D3AB-CCC0-3FCD-A83E-D2E3E4CB537B]@0 xffffff7f9f678000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7fa104e000
com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[6EB3FF52-A4F6-3496-AE9C-D89B00FD E504]@0xffffff7f9f6cb000->0xffffff7f9f933fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7f9f2be000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[B93BBFC9-9ED5-3DDD-8CED-5EDA081BB997]@0xff ffff7f9f6bb000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[B889D3AB-CCC0-3FCD-A83E-D2E3E4CB537B]@0 xffffff7f9f678000
com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56A 3A4AC]@0xffffff7f9f93e000->0xffffff7f9fbe7fff
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[6EB3FF52-A4F6-3496-AE9C-D89B00F DE504]@0xffffff7f9f6cb000
dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7f9f2be000
com.apple.GeForceTesla(8.2.4)[24ED915E-02F3-3A31-8502-6AA41FFCA420]@0xffffff7fa0 67c000->0xffffff7fa0746fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7f9f2be000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[B93BBFC9-9ED5-3DDD-8CED-5EDA081BB997]@0xff ffff7f9f6bb000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[B889D3AB-CCC0-3FCD-A83E-D2E3E4CB537B]@0 xffffff7f9f678000
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[6EB3FF52-A4F6-3496-AE9C-D89B00F DE504]@0xffffff7f9f6cb000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
13D65
Kernel version:
Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64
Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E
Kernel slide:
0x000000001ea00000
Kernel text base: 0xffffff801ec00000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 1522704809496
last loaded kext at 1280303646195: com.apple.filesystems.smbfs 2.0.2 (addr 0xffffff7fa1164000, size 335872)
last unloaded kext at 388519306602: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7fa1164000, size 57344)
loaded kexts:
com.paceap.kext.pacesupport.snowleopard 5.7.2
com.Cycling74.driver.Soundflower 1.5.2
com.globaldelight.driver.BoomDevice 1.1
com.apple.filesystems.smbfs 2.0.2
com.apple.filesystems.ntfs 3.11
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.15
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.4f1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.6.1f2
com.apple.driver.AppleIntelHDGraphics 8.2.4
com.apple.driver.AppleIntelHDGraphicsFB 8.2.4
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.GeForceTesla 8.2.4
com.apple.driver.AppleMikeyDriver 2.6.1f2
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleMuxControl 3.5.26
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.4f1
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBCardReader 3.4.1
com.apple.driver.AppleIRController 325.7
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AppleUSBHub 666.4.0
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleFWOHCI 5.0.2
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1
com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.AppleGraphicsDeviceControl 3.5.26
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.6.1f2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.nvidia.classic.NVDANV50HalTesla 8.2.4
com.apple.driver.AppleHDAController 2.6.1f2
com.apple.iokit.IOHDAFamily 2.6.1f2
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IOSurface 91.1
com.apple.iokit.IOBluetoothFamily 4.2.4f1
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.nvidia.classic.NVDAResmanTesla 8.2.4
com.apple.driver.AppleGraphicsControl 3.5.26
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.4f1
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.7.0d11
com.apple.driver.AppleSMC 3.1.8
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IO80211Family 630.35
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 677.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
System Profile:
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.8 GHz, 8 GB, SMC 1.58f17
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x830B, 0x4D3253344736344342384847354E2D424520
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x830B, 0x4D3253344736344342384847354E2D424520
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wireless, AirPort, en1
Serial ATA Device: Hitachi HTS725050A9A362, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub
USB Device: IR Receiver
USB Device: Built-in iSight
USB Device: Hub
USB Device: USB Receiver
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Internal Memory Card Reader
Thunderbolt Bus:
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.8 GHz, 8 GB, SMC 1.58f17
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x830B, 0x4D3253344736344342384847354E2D424520
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x830B, 0x4D3253344736344342384847354E2D424520
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wireless, AirPort, en1
Serial ATA Device: Hitachi HTS725050A9A362, 500,11 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub
USB Device: IR Receiver
USB Device: Built-in iSight
USB Device: Hub
USB Device: USB Receiver
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Internal Memory Card Reader
Thunderbolt Bus:You have the MacBookPro6,2, the Edsel of Macs. It may have a logic-board defect covered by this recall.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue that Apple calls "VST" (for "Video Switching Test.") Ask for it. A "Failed" result means that the fault is present. However, according to reports, some units may pass the test, and yet still be deemed eligible for repair under the program. Your experience may vary.
Print the first page of the panic report, if any, and the support page linked above, and bring them with you.
Note that the recall only applies within three years of purchase. After that, Apple may refuse the service. In that case, you may be quoted a price of about $300 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.
The model was discontinued on February 24, 2011, so the recall has nominally ended. Some units may have been sold after that date by Apple as refurbished, or by resellers as new, and they should still be covered.
Some owners report that their unit was repaired under the program after the deadline had passed. Others report that the repair was covered by the extended warranty from a credit-card issuer. Again, your experience may vary.
Sometimes the replacement part is also defective, so be prepared for that possibility.
If it's too late for your unit to be repaired under the program, and you don't want to pay for a new logic board, you may be able to stop the panics by disabling automatic graphics switching. To use the discrete graphics processor, you'll need a third-party utility to switch to it manually.
If you're dissatisfied with Apple's response, please keep in mind that no one here represents the company or can help with customer-service issues.
Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
*An SSD doesn't need to be zeroed. -
MacBook Pro (late 2009) running slow after Mavericks install - EtreCheck printout included
Any advice appreciated!
Restarted my computer and ran EtreCheck prior to opening any programs.
EtreCheck version: 1.9.11 (43) - report generated June 7, 2014 at 4:32:12 PM CDT
Hardware Information:
MacBook Pro (13-inch, Mid 2009)
MacBook Pro - model: MacBookPro5,5
1 2.53 GHz Intel Core 2 Duo CPU: 2 cores
4 GB RAM
Video Information:
NVIDIA GeForce 9400M - VRAM: 256 MB
System Software:
OS X 10.9.3 (13D65) - Uptime: 0 days 0:4:14
Disk Information:
FUJITSU MJA2250BH FFS G1 disk0 : (250.06 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 249.2 GB (76.63 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
HL-DT-ST DVDRW GS23N
USB Information:
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Logitech USB Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper:
Mac App Store and identified developers
Kernel Extensions:
[kext loaded] com.Logitech.Control Center.HID Driver (3.6.0 - SDK 10.6) Support
[not loaded] com.Logitech.Unifying.HID Driver (1.2.0 - SDK 10.6) Support
[not loaded] com.cisco.nke.ipsec (1.0.0) Support
[kext loaded] com.globaldelight.driver.BoomDevice (1.1 - SDK 10.5) Support
[kext loaded] com.jft.driver.PdaNetDrv (1.0.64) Support
[not loaded] com.sierrawireless.driver.SierraDevSupport (2.0.4) Support
[not loaded] com.sierrawireless.driver.SierraFSCSupport (2.0.4) Support
[not loaded] com.sierrawireless.driver.SierraODSupport (2.0.5) Support
[kext loaded] com.sierrawireless.driver.SierraSerial (1.0.1) Support
Startup Items:
CiscoVPN: Path: /System/Library/StartupItems/CiscoVPN
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.cloudpath.maccmd.plist Support
[loaded] com.ea.origin.ESHelper.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.macpaw.CleanMyMac2.Agent.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.sharpcast.xfsmond.plist Support
[not loaded] com.sierrawireless.SierraReset.plist Support
[running] com.sierrawireless.SierraSerial.plist Support
[running] com.sierrawireless.SWoCMon.plist Support
[loaded] org.gpgtools.gpgmail.patch-uuid.plist Support
Launch Agents:
[loaded] com.google.keystone.agent.plist Support
[running] com.Logitech.Control Center.Daemon.plist Support
[running] org.chromium.chromoting.plist Support
[loaded] org.gpgtools.gpgmail.enable-bundles.plist Support
[loaded] org.gpgtools.gpgmail.patch-uuid-user.plist Support
[loaded] org.gpgtools.Libmacgpg.xpc.plist Support
[loaded] org.gpgtools.macgpg2.fix.plist Support
[running] org.gpgtools.macgpg2.shutdown-gpg-agent.plist Support
[loaded] org.gpgtools.macgpg2.updater.plist Support
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.adobe.ARM.[...].plist Support
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[running] com.google.Chrome.framework.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support
[running] com.spotify.webhelper.plist Support
User Login Items:
Flux
BoxSyncHelper
GrowlHelperApp
iTunesHelper
Connect360Helper
PSPWareHelper
Google Drive
Dropbox
Caffeine
Google Chrome
TuneupMyMac
StatusMenu
Internet Plug-ins:
nplastpass: Version: 2.5.5 Support
o1dbrowserplugin: Version: 5.4.1.18709 Support
OVSHelper: Version: 1.1 Support
Default Browser: Version: 537 - SDK 10.9
OfficeLiveBrowserPlugin: Version: 12.2.3 Support
net.juniper.DSSafariExtensions: Version: (null) Support
Unity Web Player: Version: UnityPlayer version 4.3.5f1 - SDK 10.6 Support
AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 Support
FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
DivXBrowserPlugin: Version: 1.4 Support
Silverlight: Version: 5.1.20913.0 - SDK 10.6 Support
Flash Player: Version: 13.0.0.214 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0
googletalkbrowserplugin: Version: 5.4.1.18709 Support
Mathematica: Version: 9.0.1.4092152 Support
AdobePDFViewer: Version: 11.0.07 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.0.0 Support
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
Safari Extensions:
LastPass: Version: 3.1.21
Open in Internet Explorer: Version: 1.0
DivX Plus Web Player HTML5 <video>: Version: 2.1.2.126
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
WebEx64: Version: 1.0 - SDK 10.6 Support
3rd Party Preference Panes:
Box Sync Support
remoting_host_prefpane Support
DivX Support
Flash Player Support
GPGPreferences Support
Growl Support
Logitech Control Center Support
MacFUSE Support
Time Machine:
Skip System Files: NO
Auto backup: YES
Time Machine not configured!
Top Processes by CPU:
3% WindowServer
1% mds_stores
0% Google Drive
0% fontd
0% BoxSyncEngine
Top Processes by Memory:
106 MB com.apple.IconServicesAgent
78 MB Dropbox
78 MB Google Chrome
78 MB Google Drive
61 MB BoxSyncEngine
Virtual Memory Information:
1.84 GB Free RAM
1.21 GB Active RAM
308 MB Inactive RAM
407 MB Wired RAM
335 MB Page-ins
0 B Page-outsYou might want to consider pairing waaaay down on the User Login Items.
Having all of these apps launching at startup/login is probably slowing down your Mac's startup time AND having all of these apps running in the background is both eating yo CPU cycles and RAM.
Add or remove automatic items
Choose Apple menu > System Preferences, then click Users & Groups.
Select your user account, then click Login Items.
Do one of the following:
Click Add below the list on the right, select an app, document, folder, or disk, then click Add.If you don’t want an item’s windows to be visible after login, select Hide. (Hide does not apply to servers, which always appear in the Finder after login.)
Select the name of the item you want to prevent from opening automatically, then click Delete below the list on the right.
Google apps like Chrome and Drive may still not be playing well and are NOT 100% compatible/compliant with OS X Mavericks.
Until Google releases a proper fix or official update for OS X Mavericks, completely uninstall these Google apps.
If you do not like Apple's Safari Web browser, as an alternative, try using Mozilla FireFox.
Mozilla constantly updates FireFox and just released a new update recently and is ,usually, more stable on OS X Mavericks. -
MacBook Pro 17" can't start after Mavericks install
After update to Mavericks OS my MacBook Pro 17" cannot start, just a gray screen, even after several hours. Help!
NenadMBP 17" 8GB 1066MHz DDR3 SDRAM, OK.
2x256 SSD: this I do not understand: the original was with a HDD (max 500GB 7300rpm) or 256GB SSD, and a DVD station inside.
Can you clarify please (earlier you said: 2009, 2.8GHz/4/500). -
Please help our macbook pro is running very slow after recent update.
After updating a few months ago our macbook that was faultless before is running very slow,
when typing the beachball spins for ages before it appears ect
didn't do any backups or use time machine so i have no idea what to do.
ThanksEtreCheck version: 2.1.5 (108)
Report generated 1 January 2015 21:26:59 GMT
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (13-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 5 days 1:26:25
Disk Information: ℹ️
ST9500325ASG disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (411.49 GB free)
Encrypted AES-XTS Unlocked Failed
Core Storage: disk0s2 499.25 GB Online
HL-DT-ST DVDRW GS31N
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[loaded] com.Cycling74.driver.Soundflower (1.5.1) [Support]
[not loaded] com.leapfrog.codeless.kext (2) [Support]
[not loaded] com.leapfrog.driver.LfConnectDriver (1.9.8 - SDK 10.7) [Support]
Problem System Launch Agents: ℹ️
[invalid?] com.VTech.AgentMonitor.plist [Support]
Launch Agents: ℹ️
[running] com.Affinegy.InstaLANa.plist [Support]
[loaded] com.hp.messagecenter.launcher.plist [Support]
[loaded] com.oracle.java.Java-Updater.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[running] com.iobit.AMCDaemon.plist [Support]
[loaded] com.leapfrog.connect.authdaemon.plist [Support]
[loaded] com.oracle.java.Helper-Tool.plist [Support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Support]
[failed] com.facebook.videochat.[redacted].plist [Support]
[invalid?] com.iobit.AMCUpdate.plist [Support]
[running] com.leapfrog.connect.monitor.plist [Support]
[loaded] com.spotify.webhelper.plist [Support]
[not loaded] com.user.UninstallAD.plist [Support]
User Login Items: ℹ️
Steam UNKNOWN (missing value)
iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
MenuTab for Facebook UNKNOWN (missing value)
AdobeResourceSynchronizer ApplicationHidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Spotify UNKNOWN (missing value)
Spotify UNKNOWN (missing value)
Safari Application (/Applications/Safari.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
AmazonMP3DownloaderPlugin101737: Version: Unknown
AdobePDFViewerNPAPI: Version: 10.1.12 [Support]
AdobePDFViewer: Version: 10.1.12 [Support]
CouponPrinter-FireFox_v2: Version: 1.1.10 - SDK 10.6 [Support]
Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
Default Browser: Version: 600 - SDK 10.10
QuickTime Plugin: Version: 7.7.3
Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Support]
JavaAppletPlugin: Version: Java 8 Update 25 Check version
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Growl [Support]
Java [Support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
28% softwareupdated
4% WindowServer
2% Safari
0% fontd
0% AppleSpell
Top Processes by Memory: ℹ️
259 MB com.apple.WebKit.WebContent
236 MB loginwindow
107 MB Finder
90 MB ocspd
82 MB softwareupdated
Virtual Memory Information: ℹ️
25 MB Free RAM
1.61 GB Active RAM
1.60 GB Inactive RAM
1.06 GB Wired RAM
1.71 GB Page-ins
1 MB Page-outs -
After the update of my 13 in mac book pro (early to mid 2011) , it freezes every 30 seconds with the spinning wheel and now it just freezes. Ive never had this problem until I recently updated. Also, I just checked now for available update ( which there was one), the update would process till the last step and it shows it cannot be expanded? Now my computer wont even restart (just have a grey screen with a cursor). Can someone please tell me what the heck is going on with my computer?
I also checked the memory and it showed available memory was over 1.5 GB. I dont have any programms installed and do not have backup yet ( dont really need it anyways)
Problems: first with spinning wheel every 30 seconds and now whole computer just freezes when I restart, it only shows grey screen after the starting sound or it takes about 8 to 10 minutes to restart.
This ALL happened right after the update with google chrome crashing. I know my apple care plan expired so I cant even go to genius bar. Do you guys know how much it would cost to get it fixed ? Or any recommendations I can do to fix this?Try a smc reset:
http://support.apple.com/kb/HT3964 -
Macbook Pro ''15 Retina Graphic glitches and freeze
Hey, I hope some of you may help me. Sometimes when I open my Macbook and it's awaking from sleep it freeze and I have a distorted screen with wired colours, I need to reboot it then, but after rebooting all is fine :/ Is that a software bug or related to my Logicboard ? I just got it back after a warranty case where something on my old Logicboard died after 8 weeks after purchase. I bought it this June. I have that Nvidia graphics in there. Here is a pic I made: https://dl.dropboxusercontent.com/u/42689244/IMAG0090.jpg
SnipeSwipe wrote:
What is an SMC reset? The gfxcardstatus worked. Partially. I now know something is either wrong with the nvidia graphic card or its software(the hd 4000 one is better from a performance test by individually testing both cards).
How does the apple exchange work? Just walk in with the Mac and they resolve/replace the Mac or what? Any ideas?
Thanks
SMC Reset: http://support.apple.com/kb/HT3964?viewlocale=en_US&locale=en_US
The reset is a little tricky and might take a few tries before you do it successfully, keep eye on for the colour change on the magsafe connector -
Macbook pro 13 2012 graphical glitches
Processor 2.9 GHz Intel Core i7
Memory 16 GB 1600 MHz DDR3
Graphics Intel HD Graphics 4000 1024 MB
Software OS X 10.9 (13A603)
when I insert a dvd and the dvd player starts automatically or when entering time machine
this used to happen more often when I updated to 10.9.2 so I installed a clean 10.9
I get bars and glitches all over the screenMake an appointment at an Apple store genius bar for a FREE evaluation. Take copy of the display image with you just in case the MBP starts behaving in front of the technician.
Ciao. -
MacBook Pro freezes every 15 minutes after Mavericks upgrade
After upgrading to OS X 10.9.3 my computer freezes every 15 or so minutes in the middle of working. The keyboard and touch pad stop working and the mouse curser disappears. I'm using Ableton audio software and the audio will continue playing and looping normally but I loose any control to stop the audio or the program and I can not switch windows or even control volume. The only way to stop it is to hold down the power button and reboot. When restarting I tried pressing the command option +P +R through 3 whole sequences and still once I begin working again it freezes again. This has never happened in the 5 or so years of owning this computer and everything worked great while using lion. Only after installing the new upgrade of OSX did it start to do this. Any help would be appreciated. I live far away from any Mac store or Genius Bar.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter "BOOT_TIME" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Note the timestamps of the BOOT_TIME log messages, which refer to the times when the system was started. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Select the messages logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.
If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.
☞ When posting a log extract, be selective. A few dozen lines are almost always more than enough.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent of each. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
☞ If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
☞ Please don’t post other kinds of diagnostic report—they're very long and rarely helpful. -
MacBook Pro hangs in gray screen after security update
I just allowed software update to download and install the latest Safari update and Security update 2009-6. During the restart my macbook just hung on the gray screen with the spinning gear.
I've tried starting in target disc mode but the iMac doesn't register the MacBook's HD.
I started from the install disc (10.4.5) and launched disk utility but it won't read the HD either.
I tried Safe Start-up, resetting PRAM but still the hang.
HELPIf not for the coincidence of a restart after those software updates, I'd say
you need to get a correct version of Disk Warrior and see if it can repair
or rebuilt the hard disk drive's Directory; since that is a likely item to have
been corrupted somehow. And corruption of data, including the System,
is a serious matter. A near-capacity or over-full hard disk drive can cause
odd issues including corruption; so there may be more going on in the Mac.
Other third party disk utilities may be able to help get into the failed computer
and the problem is likely the hard disk drive. Sometimes, a software issue in
a drive can related to a hardware failure; so to consider a strategy that may
include a new drive for the computer and an external enclosure for the drive
that is now in the failed computer, to then maybe further your recovery of data
if it comes to that.
Good luck & happy computing! -
Macbook pro cooling fan runs continuously after software update
I updated Mountain Lion last night (Mar 15, 2013). I forgot the version number, but it was 10.8.? I think.
After restarting the computer this morning, the cooling fan suddenly shot up, making crazy noise. It didn't come back, so I had to turn the computer off with physical switch. While the fan was running, battery was draining so fast. I began with 100%, but went to 65% in 45 minutes. Such thing never happened before. I did not run the computer with complicated Apps when it happened. I was using Safari and Logos Bible software. Does it have anything to do with the new software?
It is quiet right now, after restarting. I paid more than $2k for this computer last fall. Didn't have any problems yet. But it happened all of a sudden. Anyone has any idea??Next time this should happen try a SMC reset:
http://support.apple.com/kb/ht3964
If no success, look at Activity Monitor to see if you have a 'runaway process' and terminate it if not required by the OS or perform a restart.
http://support.apple.com/kb/TS1473
Ciao. -
I have a MacBook Pro and a Canon MX452. I updated the operating system on my MacBook to Yosemite 10.
I own a Canon MX452 and a MacBook Pro (2010 model). This week I updated the MacBook operating system to Yosemite 10.10.3. Afterwards I found the printer / scanner functions would not work. I re-loaded the CD from the printer and was also prompted to download more currrent drivers from the Canon website, from which I chose the ICA Driver V4.0.0 and the Canon IJ Network Tool V4.5.0 (not sure if these were the right ones or not).
I managed to only get the printer working when using the USB cable to the printer. I could not get the printer and scanner working wirelessly. The printer blue light shows it is connected to my network ok. I also noted my iPad and iPhone can no longer "see" the printer either.
I have deleted and re-loaded the Canon software several times. I have followed Canon instructions to:
-Connect the MacBook to the router with an ethernet cable and go through the instructions to "connect" the Canon MX452. But afterwards, the MacBook says the Canon MX452 is "off line" and I can only make it work with the USB connection.
Any guidance would me most appreciated to:
-get the printer and scanner working wirelessly
-getting the Air-Print feature working with the iPad and iPhone
Thanks
Stephen
Solved!
Go to Solution.Hi John. Thanks for that input. At Step 6, after clicking "Next" I get a window telling me my OS version is unsupported and the installation may not complete. I am prompted to go to Canon's web site to "Check Latest Info".
I've had this window on previous attempts and from Canon's web site I downloaded two drivers as follows
- ICA Driver V4.0.0
- Canon IJ Network Tool V4.5.0
I'm not sure if these are the correct / complete drivers I need for this install or not.
I continue to follow all the steps. At step 9 I click "Wireless Set Up using USB" amd get a License Agreement (a little different than instructions)
I click "Agree" and it goes to a Setup window with two progress bars showing the installation. I've not been prompted to connect the USB?
After the Setup window is done, I am then prompted to connect the printer via USB. I connect the printer and click on "Redetect". It is not detected.
I then try following the Canon on screen instructions for connecting to the wireless LAN amd enter the password. It searches and indicates "Connecting" on the window, but it never connects and the blue light just blinks
So, at this point I am stuck??
Thanks
Stephen
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