Macbook pro 2011 repair extension

I have an early 15 inch macbook pro 2011 which has the same exact issue that the repair extension covers yet my serial number is not on the list.  Did Apple miss something?

What he is referring to, I suspect, is the same issue I encountered. I have a MacBook Pro (Retina, 15-inch, Early 2013). The Repair Extension Program page lists that model. But it goes on to say "Use the "Check your Coverage" tool on the Apple Support site to determine if your MacBook Pro model matches the list of affected products below." Doing so yields the following results for my computer:
Valid Purchase Date
Telephone Technical Support: Expired
Repairs and Service Coverage: Expired
This would seem to indicate my particular machine is not eligible. But, since it has been experiencing unexplained shutdowns (requiring a restart), I feel it should be. I found this thread while looking for more information.I suspect my only recourse is to take it in to an Apple store and hope I can convince them to repair it. Do you agree?

Similar Messages

  • MacBook Pro 2011 Repair Extension Program for Video Issues -Feedback?

    Anybody have any feedback from the MacBook Pro 2011 Repair Extension Program for Video Issues?
    I had my early 2011 15 inch 8,2 repaired (free) under the extension program. The machine now appears to run well - but much hotter than before. The case is significantly hotter - especially at the GPU corner and the fans are constantly on moderate to high (not full). Anybody else experiencing similar changes?

    Run an Apple Hardware Test;
    https://support.apple.com/en-us/HT201257
    Note an error free AHT is not definitive.
    install iStat menus:
    http://bjango.com/mac/istatmenus/
    Set Activity Monitor to ALL PROCESSES and set CPU to display values from high to low.
    When the MBP gets hot, post images of both for inspection.
    Ciao.

  • Preparation for MacBook Pro 2011 repair

    Hi,
    I have one of the MacBook Pros eligible for the repair programme.  It's got to the point where it won't boot at all. I'll be taking it for repair shortly.  My questions are these:
    1. I know Apple say to back up before taking it for repair, but does anyone know what the likelihood is of them wiping the hard drive?  It currently has Yosemite installed but not the latest 10.10.2.  Are they likely to install 10.10.2 as part of the repair, and if so can they do this without wiping the drive?
    2.  If I needed to back up this laptop, any suggestions for how I could do it (since it won't boot)?  Could I boot it in Target Disk mode and copy all the files to another machine?
    Thanks in advance.

    Run an Apple Hardware Test;
    https://support.apple.com/en-us/HT201257
    Note an error free AHT is not definitive.
    install iStat menus:
    http://bjango.com/mac/istatmenus/
    Set Activity Monitor to ALL PROCESSES and set CPU to display values from high to low.
    When the MBP gets hot, post images of both for inspection.
    Ciao.

  • Repair's Macbook pro 2011

    Hi,
    I would like know around how much it would cost to replace the batterie + upgrade the ram to 8GB + repair the trackpad for a MacBook Pro 2011 from the apple store.
    Thanks
    -Xavier

    Go to Crucial.com to purchase RAM and do the upgrade yourself. There are plenty of videos online showing you how to perform this upgrade and Apple has made RAM a user upgradeable part for most Macs. Take it to an Apple Store to receive a free assessment of your system and they will tell you how much it will cost for the repair.

  • Macbook Pro 2011 - Apple It's time

    Hi,
    So I'm the owner of a new second-hand 17" Macbook, for years I've dreamed of getting one of these and today was finally the day it happened. Specs are
    Macbook Pro 2011 Late
    i7 2.4Ghz
    6770m
    8gb RAM
    At first the laptop booted up fine so I decided to do what any new proud macbook owner would do, show it of at work. During the course of the day I experienced intermittent freezing issues and eventually a blue screen of death. I thought to myself that I must of brought a dud and immediately went to contact the person I brought it of for a refund. Being a genuine trader he was more than happy to oblige and give me a full refund. Frustratingly this macbook had already grown on me enough to the point where I was determined to research into solution. Initially I suspected a HDD fault so I went to attempt a apple internet recovery, all that solved was my blue screen of death and changed it to a grey screen of death. Digging deeper it was clear from countless others in my situation that the issue was being caused by the GPU.
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    What makes it worse is that apple techies you go to will say a full logic board replacement will be needed from your own pocket when your macbook was already doomed, isn't that a way to rub further salt into the wounds Apple. Opening up my macbook it was obvious to see that the logic board inside was not the original and sometime during it's lifetime it too had a full logic board replacement. However I can't say if it was for the same reasons. Regardless it's obvious that replacing the logic board does not solve the issue and wastes everybody's time and money.
    Apple, these macs require two things.
    -A solder repair for the GPU
    -A re-application of thermal paste
    It's really not that much to ask considering the worth of these laptops, also wouldn't you rather have these leaving a legacy of the ultimate desktop replacement than apples shameful ticking time bomb?
    I'm typing this of the very macbook having these issues so for anyone who wants a temporary fix please refer to the free gfxCardStatus software which allows you to force integrated graphics only. For now it's stable but dreadfully hinders the potential this beast was made for.
    "Sometimes when you innovate, you make mistakes. It is best to admit them quickly, and get on with improving your other innovations."
    "Quality is more important than quantity. One home run is much better than two doubles."
    Steve Jobs
    In hopes that apple does not remove this post.

    There is excessive swapping of data between physical memory and virtual memory.
    That can happen for two reasons:
    You have a long-running process with a memory leak (i.e., a bug), or
    You don't have enough memory installed for your usage pattern.
    Tracking down a memory leak can be difficult, and it may come down to a process of elimination.
    In the Activity Monitor application, select All Processes from the menu in the toolbar, if not already selected. Click the heading of the  Real Mem column in the process table twice to sort the table with the highest value at the top. If you don't see that column, select
    View ▹ Columns ▹ Real Memory
    from the menu bar.
    If one process (excluding "kernel_task") is using much more memory than all the others, that could be an indication of a leak. A better indication would be a process that continually grabs more and more real memory over time without ever releasing it. Here is an example of how it's done.
    The process named "Safari Web Content" renders web pages for Safari and other applications. It uses a lot of memory and may leak if certain Safari extensions or third-party web plugins are installed. Consider it a prime suspect.
    If you don't have an obvious memory leak, your options are to install more memory (if possible) or to run fewer programs simultaneously.
    The next suggestion is only for users familiar with the shell. For a more precise, but potentially misleading, test, run the following command: 
    sudo leaks -nocontext -nostacks process | grep total
    where process is the name of a process you suspect of leaking memory. Almost every process will leak some memory; the question is how much, and especially how much the leak increases with time. I can’t be more specific. See the leaks(1) man page and the Apple developer documentation for details.

  • Macbook Pro 2011 running very slowly after upgrading to Mavericks

    I am in deep trouble with my wife so any help would be gratefully accepted.
    Shortly after Mavericks became available I upgraded my wife's Macbook Pro 2011 to use the new OS version. Ever since then, the Macbook has been running noticeably slowly. In particular, Mail is almost unusuable taking minutes to open and showing long delays while moving around messages, folders, etc. Excel and Word are also much slower, Safari is slow, in fact just about everything is grinding.
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    I have attached the Etrecheck output FYI
    Thanks
    Andrew
    Hardware Information:
              MacBook Pro (13-inch, Late 2011)
              MacBook Pro - model: MacBookPro8,1
              1 2.4 GHz Intel Core i5 CPU: 2 cores
              4 GB RAM
    Video Information:
              Intel HD Graphics 3000 - VRAM: 384 MB
    System Software:
              OS X 10.9.1 (13B42) - Uptime: 0 days 0:5:25
    Disk Information:
              Hitachi HTS545050B9A302 disk0 : (500.11 GB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) /: 499.25 GB (361.28 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
              MATSHITADVD-R   UJ-8A8 
    USB Information:
              Apple Computer, Inc. IR Receiver
              Apple Inc. FaceTime HD Camera (Built-in)
              Apple Inc. BRCM2070 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Inc. Apple Internal Keyboard / Trackpad
    FireWire Information:
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Kernel Extensions:
    Problem System Launch Daemons:
    Problem System Launch Agents:
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist 3rd-Party support link
    Launch Agents:
    User Launch Agents:
              [loaded] com.google.keystone.agent.plist 3rd-Party support link
    User Login Items:
              Dropbox
    Internet Plug-ins:
              LogMeInSafari64: Version: 1.0.730 3rd-Party support link
              Google Earth Web Plug-in: Version: 6.0 3rd-Party support link
              Default Browser: Version: 537 - SDK 10.9
              OfficeLiveBrowserPlugin: Version: 12.3.6 3rd-Party support link
              Silverlight: Version: 4.0.50401.0 3rd-Party support link
              FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
              LogMeIn: Version: 1.0.730 3rd-Party support link
              Flash Player: Version: 11.9.900.170 - SDK 10.6 Outdated! Update
              QuickTime Plugin: Version: 7.7.3
              LogMeInSafari32: Version: 1.0.730 3rd-Party support link
              iPhotoPhotocast: Version: 7.0
              JavaAppletPlugin: Version: 14.8.0 - SDK 10.9 Outdated! Update
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
              AirPlay: Version: 1.9 - SDK 10.9
              AppleAVBAudio: Version: 2.0.0 - SDK 10.9
              iSightAudio: Version: 7.7.3 - SDK 10.9
    3rd Party Preference Panes:
              Flash Player  3rd-Party support link
    Bad Fonts:
              None
    Old Applications:
              /Library/Application Support/Microsoft/MERP2.0
                        Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4 3rd-Party support link
                        Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support link
              SuperDuper!:          Version: 2.7.1 - SDK 10.4 3rd-Party support link
              Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link
                        /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
    Time Machine:
              Time Machine not configured!
    Top Processes by CPU:
                   7%          Safari
                   6%          Dropbox
                   5%          WindowServer
                   3%          hidd
                   2%          com.apple.WebKit.Networking
    Top Processes by Memory:
              119 MB          com.apple.IconServicesAgent
              106 MB          Safari
              94 MB          Finder
              94 MB          Dropbox
              94 MB          Mail
    Virtual Memory Information:
              1.26 GB          Free RAM
              1.44 GB          Active RAM
              311 MB          Inactive RAM
              1014 MB          Wired RAM
              251 MB          Page-ins
              0 B          Page-outs

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
    View ▹ Show Log List
    from the menu bar.
    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • Macbook Pro 2011 won't turn on (RAM issue?)

    (Macbook pro 2011) I had water damage so I sent in to apple for a complete makeover and they pretty much replaced everything. The laptop seemed to be working fine but the issue is that when I put my laptop to sleep / turn off it won't turn back on. I haven't had the time to take my laptop back to the apple store due to projects / travelling. I've found that there is one quick fix, manually resetting the ram by taking the RAM chips out for a second then re-inserting them. The other way is to hold Command+Option+P+R 3 times before reboot and that'll work temporarily for a day maybe. I plan on taking it to the apple store in a day or so if the problem doesn't resolve itself. Do you guys have any suggestions?
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    Reinstalling OS X Without Erasing the Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
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    Reinstall OS X Without Erasing the Drive
    OS X Yosemite- Reinstall OS X
    OS X Mavericks- Reinstall OS X
    OS X Mountain Lion- Reinstall OS X
    OS X Lion- Reinstall Mac OS X
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                     if possible because it is three times faster than wireless.

  • I've installed windows 7 with the help of bootcamp on my macbook pro 2011. Please help me how to install mac drivers for windows7 64 bit???

    I've installed windows 7 with the help of bootcamp on my macbook pro 2011.
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    You either download drivers from within Boot Camp Assistant and save to USB FAT disk, or you insert and use 10.6.x OS X DVD when in Windows and install and run the SETUP from there.
    General Help:
    Boot Camp 4.0, OS X Lion: Frequently asked question
    http://support.apple.com/kb/HT4818
    http://manuals.info.apple.com/en_US/boot_camp_install-setup_10.7.pdf
    create a Windows support software (drivers) CD or USB storage media
    http://support.apple.com/kb/HT4407
    Installation Guide   Instructions for all features and settings.
    Boot Camp 4.0 FAQ   Get answers to commonly asked Boot Camp questions.
    Windows 7 FAQ   Answers to commonly asked Windows 7 questions.
    - support articles and tips, how to.
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    http://support.apple.com/kb/HT1846
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  • Issue with Macbook Pro 2011

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    The signal bar on the menubar is not always an accurate indicator of how strong the signal is.  A more accurate measure is if the signal drops entirely and you are definitely in range of the airport base station.  Also anywhere within 3 meters you may get signal degradation because of overlapping radio waves cancelling each other out.  You also have the option to ask to speak to a customer relations person when you call AppleCare, and ask for an expedited repair, and have your airport card properly seated.  Sometimes they can get loose, or the antenna can get loose inside, though normally this isn't a problem unless the machine has to be opened for some reason.

  • My macbook pro 2011 (late) have blackscreen on startup?

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  • My Macbook pro 2011 suddenly has a really slow bootup. What can I do?

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    1. Try booting in e Verbose mode - press and hold [cmd] + [v] keys just right after the boot chord sounds till you get a black screen and white letters.
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  • MacBook Pro 2011- Allowed updates to install for iTunes software and Microsoft office (I think).  After rebooting, computer wouldn't progress past grey apple screen with loading circle.

    I have a MacBook Pro 2011.  I allowed updates to install for iTunes software and Microsoft office (I think).  After rebooting, computer wouldn't progress past grey apple screen with loading circle.  No progression bar ever appeared.  It just sits and spins.  I tried rebooting with Command + Option + R + P and hearing the chime twice....this did not work.
    I also tried Command +Option+R which took me to internet recovery.  From there, I chose reinstall Mac OS X Lion 10.7 but it says my hard drive is locked so I wasnt able to select it.  What do I do???? Help!  I don't want to lose my files and it doesnt appear that I've used Time Machine Back Up.

    macbookpro2011ISU wrote:
    I also tried Command +Option+R which took me to internet recovery.  From there, I chose reinstall Mac OS X Lion 10.7 but it says my hard drive is locked so I wasnt able to select it.
    I you upgraded to OS X 10.8, then use RecoveryHD by holding Command R at boot time (no option) and reinstall OS X over itself that way so your installing  Mountain Lion.
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    Also you can use that RecoveryHD to format and install OS X onto a external drive, then option/alt key boot from it and access your files on the non-booting internal drive before erasing, reformatting and reinstalling OS X fresh.
    Create a data recovery/undelete external boot drive
    Most commonly used backup methods
    ..Step by Step to fix your Mac

  • Online video playback is severally laggy/choppy on my macbook pro 2011?

    hey guys, got a bit of an issue here. I've been noticing some SEVERE lagging issues whilst viewing online (streaming) video, from various sites, including, novamov, youtube, and others. the videos rarely stop to buffer as i have a fast connection, but yet they still seem to lag wildly. what i mean by this, is the sound will continue as normal, the the picture will freeze sometimes for a good 5 seconds or so before resuming, this is happening increasingly more and more..
    i am running Mac OSX Lion (latest Update) on my:
    MacBook Pro
    17-inch, Early 2011
    Processor 2.3 GHz Intel Core i7
    Memory 8 GB 1333 MHz DDR3
    Graphics Intel HD Graphics 3000 512 MB
    Software Mac OS X Lion 10.7.3 (11D50b)
    If it helps my hard drive space is:
    Macintosh HD
    Capacity: 664 GB
    Available: 179.79 GB
    The browser i am using is the latest version of Safari, although i have tried firefox and chrome and i experience the same issue.
    I have Sophos anti-virus installed and run regular scans on my system (all clear)
    i really can't think of anything else which could be causing an issue here. I haven't installed any additional software for a while, not in the time frame since the error started to occur.
    I am quite surprised to be experiencing such issues as lagging on something as simple as a youtube video when my £3000+ computer handles heavy applications such as Final cut pro and Photoshop with ease...
    i MUST be missing something here,
    I really would appreciate any help i can get here.
    thankyou very much for your time
    ben

    Hey Carolyn,
    Worked a treat, de-jaggy video for first time in months!!! Only point of clarification, I manually deleted the Flash plug-in before I uninstalled Flash. Don't know if this was why it worked for me rather than others but hey ...
    Thanks again!
    Jody
    Carolyn Samit
    Re: Online video playback is severally laggy/choppy on my macbook pro 2011? 
    Apr 26, 2012 5:07 PM (in response to bcusick)
    Hi Ben...
    I am quite surprised to be experiencing such issues as lagging on something as simple as a youtube video
    Try troubleshooting the Flash plugin required for most YouTube video.
    Quit all open browsers. I'm using Safari as a test.
    Open System Preferences > Flash Player then select the Storage tab. Click: Delete All
    Now uninstall the Flash plugin then reinstall new >  Troubleshoot Flash Player | Mac OS
    Make sure and uninstall the current plugin first.
    Then launch Safari. From your Safari menu bar click Safari > Empty Cache
    Now try a video.
    BTW... if you have the ClickToFlash extension installed, that can prevent Flash based video from streaming. It can also be installed as a plugin in /Library/Internet-Plug-Ins.
    And check to see if Safari is running in 32 bit mode. Right or control click the Safari icon in your Applications folder then click Get Info. If the box next to:  Open in 32 bit mode  is selected, deselect, quit then relaunch Safari.
    edited by:  cs

  • Macbook Pro 2011 clamshell mode broken by latest software update?

    After installing the latest MacBook Pro software update and EFI update through Software Update in the evening May 4, I am unable to enter clamshell mode any more. It used to work before. After waking up in the clamshell mode, the machine promptly goes back to sleep. On subsequent attempts to wake up the system, the laptop itself appears to wake up (at least the sleep light stops blinking) but the display does not even wake up. I can still work with external dsisplay with the lid open but this is highly annoying. I have reset the PRAM with no effect. The machine is a 2011 MBP, 15" inch, 2.2 GHz quad i7. Keyboard and mouse are wireless Microsoft desktop but the problem is also present with wired peripherals.
    Does anyone else see this problem after installing the latest patch?

    Okay, I'll add my frustration here as well.
    I've had this problem too, and more noticable since the 1.4 update.
    I posted a thread similar to this here.
    But I'll just copy over what my main problem was...
    Whenever I plug my computer into my Cinema Display (with the computer closed) it won't wake up fully. The status light will come on, any external hard drives will spin up, but the display won't turn on and the computer will go back to sleep.
    I have to restart the computer manually to get it to work normally, and if I disconnect it while it's between the sleep and wake mode and try to open it, the backlight will come on but the screen will remain black, causing me to have to force restart it.
    This is in addition to my first problem with the backlit keyboard not coming on automatically after sleep, which was temporarily fixed by resetting the SMC, but it goes back to the problem after a week or so.
    What could be causing either of these problems? Could it have something to do with BootCamp since I have it installed, or is there a defect?
    I would bring it back to Apple, but there's a small dent in the front right corner, and I'm afraid they would deny any problem I have.
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    I had attempted at reinstalling OS X from a Time Machine Backup, but the problems continued shortly after completetion. In addition to this, I clean installed OS X, and manually reloaded my applications and media, hoping that the problem had stemmed from some kind of broken file system that could be repaired by a new install.
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