Macbook Pro and iphoto/imovie updates

I have a new macbook pro and iphoto and iMovie will not update.  The error message states that the apple id is incorrect, but it's the only one I've ever used.  How can I update?

If it's new, I'm assuming you are running Mountain lion (10.8.x)?
Either click this icon in your dock, in the launchpad, or in your Applications folder:
Go to your Purchases (you will need to sign in) and see if those apps are listed there.

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    I would suggest you upgrade your computer's OS minimally to Snow Leopard 10.6.8.
    Upgrading to Snow Leopard
    You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
    After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
         Snow Leopard General Requirements
           1. Mac computer with an Intel processor
           2. 1GB of memory
           3. 5GB of available disk space
           4. DVD drive for installation
           5. Some features require a compatible Internet service provider;
               fees may apply.
           6. Some features require Apple’s iCloud services; fees and
               terms apply.
    Upgrading from Snow Leopard to Lion or Mountain Lion
    You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99.
    If you sign into the App Store and try to purchase Mountain Lion but the App Store says your computer is not compatible then you may still be able to upgrade to Lion per the following information.
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    To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
         OS X Mountain Lion - System Requirements
           Macs that can be upgraded to OS X Mountain Lion
             1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
             2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
             3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
             4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
             5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
             6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
             7. Xserve (Early 2009) - Model Identifier 3,1 or later
    To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
         Are my applications compatible?
             See App Compatibility Table - RoaringApps.
         For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.
    B. Upgrading to Lion
    If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
    You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax.  It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
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               or Xeon processor
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           3. OS X v10.6.6 or later (v10.6.8 recommended)
           4. 7GB of available space
           5. Some features require an Apple ID; terms apply.

  • MacBook Pro and  iMAC Software update

    I need some help from my Apple Junkies.... So both my MacBook Pro and my iMAC are showing that there is new software that needs to updated which are apart of the OS X 10.9.4 update combo, take it my computer is updated to 10.9.4 but in the app update section it shows I need yo update the iTunes  11.4, iBook 1.0.1 and Safari 7.0.6... Now when you look at the bottom of the updates at the "Updates installed in the last 30 days" all of the above are updated.
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    My guess is Google did something wrong, figured it out and fixed it. The suggestions feature went away in Safari for Google, but not for bing, and continued to work in Firefox. It is all fixed this morning. I happened to be using Google when it stopped functioning, it had nothing to do with updates to the Mac, since as it went south I restarted in an earlier Snow Leopard version and discovered it was not working there either. So it was a Google action that caused the mishap, nothing that Apple did. Anyway, all's well now.
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  • HT4718 I have a new MACBOOK PRO and after running updates IPhoto does not work

    After installing Iphoto 9.4.1 from the MACSTORE updates Iphot will not run.  I downloaded (.4.1 again and tried to install but it says that the update must be done from the Mac store.  But I do not show any updates when checking the mac store and do not know how to proceed.  I just purchased the computer and set it up on Saturday.  I transferred files from an older Macbook pro.  

    Hi j,
    Gray Screen at Startup (try Safe Boot)
    http://support.apple.com/kb/TS2570

  • Iv'e just bought a MacBook Pro and iPhoto says that  it can't be opened because it is either damaged or incomplete.

    My new MacBokk Pro has iPhoto which does not work because it is either damaged or incomplete.
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    I've tried to to migrate the old version of Iphoto '08  7.1.5. across from my old MacBook but I'm told that it is no longer supported.
    I'm now stuck with an old machine with a fractured screen and a bent body and a new machine that won't (as yet) take new installations.
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    Go to the App Store and sign in with your Apple ID
    Click on the Purchases List
    Accept the apps offered
    You can then re-install from there.
    Regards
    TD

  • I have a used macbook pro and i cant update the apps bought on the first owners account and i need to update the apps

    hi i hav a used macbook pro running mverics and i cant update the apps that were purchased by the preveous owner on a different itunes acount and i need to update the apps thanks

    It appears as if the OS currently on that machine was not the original OS? If so, you are running into this problem because the seller did not do what he was supposed to do - he was supposed to erase the hard drive and reinstall the original OS. And, if he got either the OS or any apps at the app store, they are not transferable as they are tied to his Apple ID forever. That is why you will have to pay for them using your own Apple ID. And, if he obtained the current OS at the app store, you may also run into another problem: you may not be able to reinstall the OS if needed as that is tied to the original Apple ID as well.

  • I have a late 2011 macbook pro and it wont update the firmware to 2.7, it downloads the update then says its installing it but when i go back to software update it keeps coming up saying it needs to be updated

    I have a late 2011 macbook pro running OSX Lion, and it wont update the firmware to 2.7, it downloads the update then says its installing it but when i go back to software update it keeps coming up saying it needs to be updated. Im wondering what can i do to stop this or get it to update.

    Once it is downloaded you need to restart the computer if it does not restart automatically. When it next starts up you should note a progress bar appearing below the Apple logo. When done the computer will restart once more. The new firmware should now be installed.

  • Can't read jpgs from macbook pro and iphoto on my pc

    help.... in my iphoto library i highlighted the pictures i wanted to export.... i hit file, export, chose jpg, chose the folder to drop them in and hit ok...... everything seemed ok, but when I connected the external hard drive to my pc I could not view the jpgs...... all of the files had a period in front of the file name ( .090106sportevent1)
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    For some reason iphoto creates a small 4kb file of each jpg and puts it along with the jpg file into the folder you have chosen.
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  • I have a macbook pro and have just updated my itunes to the 10.5, it has been sitting on the 'software update' box for 2 and a half hours and only has about 3mm of space left that is not blue. Is it normal to take this long downloading this update? Help!

    I have been sitting looking at the blue line almost finished for over 2 hours. It says Writing files... underneath and Installing 11 items above the blue box. What should i do? Is there a problem or is it just taking a long time?? Im trying to set up my new iphone 4S but cant until this itunes is updated!
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    http://roaringapps.com/apps:table
    Far as your Safari problem do these things until it's resolved:
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    2: Check the status of your plug-ins and update (works for all browsers) also install Firefox and see if your problems continue. You should always have at least two browsers on the machine just in case one fails.
    https://www.mozilla.org/en-US/plugincheck/
    Flash install instructions/problem resolution here if you need it.
    How to install Flash, fix problems
    3: Install Safari again from Apple's web site
    https://www.apple.com/safari/
    4: Run through this list of fixes, stopping with #16 and report back before doing #17
    Step by Step to fix your Mac

  • I have a G4 MacBook Pro and I just updated Firefox; it will not load the new Firefox and gives me an error code 10661; how do a load and use the new updated Firefox?

    I am currently using Firefox 3.6.9
    My operating system is Mac OX 10.4.11
    I have downloaded the most recent update for Firefox and it won't load.
    How do I load this recent update?

    See also:
    *http://kb.mozillazine.org/Firefox_crashes
    *http://support.mozilla.com/kb/Firefox+crashes+when+you+open+it
    Do a malware check with some malware scanning programs.<br />
    You need to scan with all programs because each program detects different malware.<br />
    Make sure that you update each program to get the latest version of their databases before doing a scan.<br />
    <br />
    * http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
    * http://www.superantispyware.com/ - SuperAntispyware
    * http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
    * http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
    * http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
    See also:
    * "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

  • Out of nowhere, this morning I turned on my MacBook Pro and iPhoto will not launch.  What can I do?  Do I need to reinstall and will I lose photos?

    Also I am running Leopard 10.5.8

    Only other info to add was that the day before all I did was try to organize some of the photos into albums to search for photos easiers.

  • Hi, i have a macbook pro and i want to update my iPhoto and iMovie will i be charged for the update and if i will how do i know if the update is free or I'm paying for it please help

    Hi, i have a macbook pro and i want to update my iPhoto and iMovie will i be charged for the update and if i will how do i know if the update is free or I'm paying for it please help

    Thank you soo much

  • I updated the latest version of iOS software on my Macbook Pro and now when I try to open up iPhoto it says that I need to update the latest version. But when I go to update, it says the latest version is unavailable to the U.S. I can't access photos

    I updated the latest version of iOS software on my Macbook Pro and now when I try to open up iPhoto it says that I need to update the latest version. But when I go to update on iTunes, it says the latest version is unavailable to the U.S. I wouldn't mind leaving it be but I can't access any of my photos. What do I do?

    stuckoncc wrote:
    I updated the latest version of iOS software on my Macbook Pro
    iOS is on iPhones and iPads.
    Are you using an iPhone or iPad?

  • I had a repair done on my MacBook Pro and had to have a new hard drive installed. The Apple Auth Repair Shop then updated the OS from 10.6.8 to 10.7.5. Now my iPhoto v 9.2.3 will not open and it sounds like it will not work with this OS. Can you plea

    I had a repair done on my MacBook Pro and had to have a new hard drive installed. The Apple Auth Repair Shop then updated the OS from 10.6.8 to 10.7.5. Now my iPhoto v 9.2.3 will not open and it sounds like it will not work with this OS. Can you please advise?

    You may need many other updates to retain compatibility with Lion. I suggest you reinstall Snow Leopard. Unfortunately, you will need to erase the drive first. Be sure to backup your data if you haven't done so already.
    Clean Install of Snow Leopard
    Be sure to make a backup first because the following procedure will erase
    the drive and everything on it.
         1. Boot the computer using the Snow Leopard Installer Disc or the Disc 1 that came
             with your computer.  Insert the disc into the optical drive and restart the computer.
             After the chime press and hold down the  "C" key.  Release the key when you see
             a small spinning gear appear below the dark gray Apple logo.
         2. After the installer loads select your language and click on the Continue
             button. When the menu bar appears select Disk Utility from the Utilities menu.
             After DU loads select the hard drive entry from the left side list (mfgr.'s ID and drive
             size.)  Click on the Partition tab in the DU main window.  Set the number of
             partitions to one (1) from the Partitions drop down menu, click on Options button
             and select GUID, click on OK, then set the format type to MacOS Extended
             (Journaled, if supported), then click on the Apply button.
         3. When the formatting has completed quit DU and return to the installer.  Proceed
             with the OS X installation and follow the directions included with the installer.
         4. When the installation has completed your computer will Restart into the Setup
             Assistant. After you finish Setup Assistant will complete the installation after which
             you will be running a fresh install of OS X.  You can now begin the update process
             by opening Software Update and installing all recommended updates to bring your
             installation current.
    Download and install Mac OS X 10.6.8 Update Combo v1.1.

  • I currently have iPhoto 8.1.2 on my macbook pro and am trying to update to the latest version.  I have had to work backward, but I can only get back to 9.1, which will not install because it says I need at least 9.0 to install it. Is 9.0 available?

    I currently have iPhoto 8.1.2 on my macbook pro and am trying to update to the latest version.  I have had to work backward, but I can only get back to 9.1, which will not install because it says I need at least 9.0 to install it. Is 9.0 available?  Will I need to go back even further?  Thanks

    Upgrading from iPhoto 8 to iPhoto 9 requires a purchase. There are two ways to get to iPhoto 9: 
    1 - purchase a copy of the iLife 11 disk from a 3rd party retailer like Amazon.com or eBay.com.
    2 - if your MBP meets the requirements upgrade you system for free to Mavericks.  Then you can purchase the latest iPhoto version, 9.5.1, from the App Store.
    OT

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