Macbook Pro  audio port not working.

I  purchased a new Macbook Pro notebook about 4 weeks back. The audio port for headset does not work. I tried calling their support. Before I could speak to someone I was kept idenfinitely on hold for more than 10 minutes. I then disconnected. Terrrible service for the price they charge for their products.
Please help me solve the audio problem.

Have you tried a PRAM rest?
http://support.apple.com/kb/ht1379
Ciao.

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