Macbook pro auto shutdown
my work need win7 system,so i get a win7 ultimate
recently i find out when i run some applications for 3~4 hours in win7 system,my macbook pro auto shutdown...even the power adapter is on,the battery still run out.
this never happened in my macbook pro before when i use leopard or XP system
Thanks for taking so much time in helping me.
Just an update:
2 loops/passes done - no errors.
Called up Digital Hub and talked to the technician, he says there are 3 possible problems:
1. Battery (which is still inside the laptop) may cause some disturbances with the electric current
2. Software related - most likely re-formatting may be needed
3. Video card may have failed, which means complete change of the logic board ----> worst case
I'm crossing my fingers that it's either of the first two.
Similar Messages
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MacBook Pro Auto Brightness, When Does It Detect and Frequency
I have auto brightness enabled. I frequently manually adjust brightness when watching videos, etc. I was wondering when does the MacBook Pro auto adjust brightness and/or how often does it auto adjust the brightness?
Thanks in advance.Hello, Auto brighness is a great feature on a macbook pro and I use it all the time! Your mac has a build in light sensor so if the light is above a certain level the brighness will go up. You can also enable the automatic keyboard brightness! Just one tip, if you need your battery to last longer on a daily basis, i would NOT enable any of these.
Flynn! -
Mid-2010 MacBook Pro random shutdown
Hi all, hoping you can help me with my very annoying shutdown issue. Sometimes it will happen within minutes of boot and sometimes the MBP will run for several hours without issue before it happens.
I've been able to replicate the shutdown across OSes (Snow Leopard, Lion, Mountain Lion). Initially I thought it might be bad memory but through swapping memory and running the AHT on a loop for several hours I've determined memory isn't the issue. I've reset the NVRAM, PRAM and SMC several times with no luck. Hard drive and battery is working properly and the AHT is finding no errors with the logic board. Pretty sure I've tried everything I can before bringing it in for service. And of course I'm just past the 3 year warranty date. Help!You have the MacBookPro6,2, the Edsel of Macs. It may be covered by this program:
MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video
Make a "Genius" appointment at an Apple Store to have the machine tested. The routine hardware diagnostics used by service providers may not detect the fault. There is a specific test for this issue.
Print the first page of the panic report, and the support page linked above, and bring them with you.
Note that the replacement program only applies within three years of purchase. If you wait beyond that date, Apple may refuse the service. In that case, you'll be quoted a price of about $300 (in the U.S.) for a depot repair.
Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
*An SSD doesn't need to be zeroed.
You may be able to stop the panics by disabling automatic graphics switching in the Energy Saver preference pane, but that's not a solution.
Most likely, the logic board will be replaced. Sometimes the replacement part is also defective, so be prepared for that possibility. -
Mid-2010 Macbook Pro Unexpected Shutdown, Please help!!
Hello, I have a mid-2010 Macbook Pro and I have been having trouble with sudden shutdowns. The screen will go black, but I can hear the fans still running. Then I have to hold down the power button to restart. Here is the error message I received, any help would be much appreciated. Thanks!!
Interval Since Last Panic Report: 20043 sec
Panics Since Last Report: 1
Anonymous UUID: E6BF7276-A12C-86C7-0CB3-5CDACDDBF7E6
Tue Nov 27 23:14:01 2012
panic(cpu 2 caller 0xffffff7f999d4b25): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff812d1c1000 0x0a5480a2, D0, P3/4
Backtrace (CPU 2), Frame : Return Address
0xffffff8109f9b260 : 0xffffff801921d626
0xffffff8109f9b2d0 : 0xffffff7f999d4b25
0xffffff8109f9b360 : 0xffffff7f99ace4b3
0xffffff8109f9b3c0 : 0xffffff7f99ace527
0xffffff8109f9b430 : 0xffffff7f99de3853
0xffffff8109f9b570 : 0xffffff7f99af4659
0xffffff8109f9b5a0 : 0xffffff7f999de8da
0xffffff8109f9b650 : 0xffffff7f999d9fac
0xffffff8109f9b840 : 0xffffff7f999dbade
0xffffff8109f9b920 : 0xffffff7f9a9efad5
0xffffff8109f9b960 : 0xffffff7f9aa05507
0xffffff8109f9b980 : 0xffffff7f9aa24353
0xffffff8109f9b9c0 : 0xffffff7f9aa243b1
0xffffff8109f9ba00 : 0xffffff7f9aa0ac43
0xffffff8109f9ba50 : 0xffffff7f9a9c50fc
0xffffff8109f9bae0 : 0xffffff7f9a9c0efa
0xffffff8109f9bb10 : 0xffffff7f9a9beaab
0xffffff8109f9bb40 : 0xffffff80196650c3
0xffffff8109f9bbc0 : 0xffffff8019667153
0xffffff8109f9bc20 : 0xffffff8019664b8f
0xffffff8109f9bd70 : 0xffffff80192981e1
0xffffff8109f9be80 : 0xffffff8019220aed
0xffffff8109f9beb0 : 0xffffff8019210448
0xffffff8109f9bf00 : 0xffffff801921961b
0xffffff8109f9bf70 : 0xffffff80192a5b16
0xffffff8109f9bfb0 : 0xffffff80192ced53
Kernel Extensions in backtrace:
com.apple.NVDAResman(8.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f9996d 000->0xffffff7f99c6ffff
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f99814000
dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7f99959000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7f99916000
com.apple.nvidia.nv50hal(8.0)[9F3D09B5-3158-3D9E-BDA3-E71576AAD3B7]@0xffffff7f9 9c7d000->0xffffff7f99f9ffff
dependency: com.apple.NVDAResman(8.0.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f999 6d000
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f99814000
com.apple.GeForce(8.0)[2E56ED9A-D848-3795-9E52-56BABDC9000C]@0xffffff7f9a9a6000 ->0xffffff7f9aa68fff
dependency: com.apple.NVDAResman(8.0.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f999 6d000
dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7f99959000
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f99814000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7f99916000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
12C60
Kernel version:
Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333
Kernel slide: 0x0000000019000000
Kernel text base: 0xffffff8019200000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 27539845338264
last loaded kext at 8205610036124: com.apple.filesystems.smbfs 1.8 (addr 0xffffff7f9b553000, size 229376)
last unloaded kext at 183478279400: com.apple.driver.AppleUSBUHCI 5.2.5 (addr 0xffffff7f9a1f1000, size 65536)
loaded kexts:
com.serato.usb.kext 2.3.0
com.apple.filesystems.smbfs 1.8
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOBluetoothSerialManager 4.0.9f33
com.apple.driver.AudioAUUC 1.60
com.apple.filesystems.autofs 3.0
com.apple.driver.AGPM 100.12.69
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f33
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleIntelHDGraphics 8.0.0
com.apple.driver.AppleIntelHDGraphicsFB 8.0.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.3.1f2
com.apple.driver.AppleMikeyDriver 2.3.1f2
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleMuxControl 3.2.11
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.GeForce 8.0.0
com.apple.driver.AppleSMCLMU 2.0.2d0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.2.11
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.driver.AppleUSBTCButtons 235.4
com.apple.driver.AppleIRController 320.15
com.apple.driver.AppleUSBTCKeyboard 235.4
com.apple.driver.Oxford_Semi 3.1.0
com.apple.driver.AppleUSBCardReader 3.1.0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.iokit.SCSITaskUserClient 3.5.1
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.2.2
com.apple.driver.AirPort.Brcm4331 602.15.22
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AppleUSBHub 5.2.5
com.apple.driver.AppleAHCIPort 2.4.1
com.apple.iokit.AppleBCM5701Ethernet 3.2.5b3
com.apple.driver.AppleUSBEHCI 5.4.0
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.6
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.6
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.driver.AppleBluetoothHIDKeyboard 165.5
com.apple.driver.IOBluetoothHIDDriver 4.0.9f33
com.apple.driver.AppleHIDKeyboard 165.5
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f33
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.DspFuncLib 2.3.1f2
com.apple.iokit.IOAudioFamily 1.8.9fc10
com.apple.kext.OSvKernDSPLib 1.6
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.IOPlatformPluginFamily 5.2.0d16
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.nvidia.nv50hal 8.0.0
com.apple.NVDAResman 8.0.0
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.3.1f2
com.apple.iokit.IOHDAFamily 2.3.1f2
com.apple.iokit.IOSurface 86.0.3
com.apple.iokit.IOBluetoothFamily 4.0.9f33
com.apple.driver.AppleGraphicsControl 3.2.11
com.apple.iokit.IONDRVSupport 2.3.5
com.apple.iokit.IOGraphicsFamily 2.3.5
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.AppleUSBMultitouch 235.7
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.iokit.IOFireWireSerialBusProtocolTransport 2.1.1
com.apple.iokit.IOFireWireSBP2 4.2.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.1
com.apple.iokit.IOUSBMassStorageClass 3.5.0
com.apple.driver.AppleUSBMergeNub 5.2.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1
com.apple.iokit.IO80211Family 500.15
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOUSBUserClient 5.2.5
com.apple.iokit.IOAHCIFamily 2.2.1
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOUSBFamily 5.4.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.8.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.6
com.apple.iokit.IOPCIFamily 2.7.2
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f16
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x04CD, 0x46332D3130363636434C392D344742535100
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x04CD, 0x46332D3130363636434C392D344742535100
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.81.22)
Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST95005620AS, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: INIC-1610P, 0x13fd (Initio Corporation), 0x1e40, 0xfa140000 / 6
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 9
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0xfd130000 / 5
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3
FireWire Device: 1394B/1394A Drive, PI-263, 800mbit_speedYou're welcome. Your panic report seems to have the same references mine did regarding the graphics card. I went to the Genius Bar because everything I tried to solve the problem didn't help. These are 2 of the links to info. that gave me hope that I might get the problem "permanently" solved without having to pay for repairs.
http://oleb.net/blog/2012/05/15-inch-mbp-mid-2010-crashing-to-black-screen/
http://reviews.cnet.com/8301-13727_7-20119849-263/apple-acknowledges-2010-macboo k-pro-black-screen-bug/
Good luck.
Boy am I bad at this. I left out the Apple link that specifically addresses the issue: http://support.apple.com/kb/TS4088.
Message was edited by: n m u -
Macbook pro auto wake from sleep every minute lid open or closed
Macbook Pro 2.53, OSX10.8.5.
Since I installed Lion, my Macbook pro will not sleep for longer than one minure.
Even with the lid closed it still wakes up. Charger on or off.
Force sleep works, but auto wake after a minute.
Have reset SMC, deleted printers, sharing off, bluetooth off, and tried for over a year to find a solution.Test after each of the following steps that you haven’t already tried:
Step 1
Take all the steps suggested in this support article. That's the starting point for any further effort to solve the problem. Skipping any of those steps may mean that the problem won't be solved.
Step 2
From the menu bar, select
System Preferences ▹ Accessibility ▹ Speakable Items: Off
Step 3
Reset the SMC.
Step 4
Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Safe mode is much slower to boot and run than normal. Don’t launch any applications at first. If sleep still doesn’t work properly, back up all data and reinstall the OS. After that, if you still have the issue, make a “Genius” appointment at an Apple Store to have the machine tested.
If sleep now works as expected, go on to the next step.
Step 5
Still in safe mode, launch the usual set of applications that are running when you have the problem, including your login items, one at a time, testing after each one. Some applications may not work; skip them. You might be able to identify the cause of the problem this way.
Step 6
If sleep is still working after you’ve launched all the usual applications, reboot as usual (not in safe mode) and test again. If sleep still works, you’re done, at least for the moment.
If you still have the sleep issue after booting out of safe mode, post again. -
MacBook Pro slow shutdown after installing SSD drive
Hi,
Just got a new 256GB SSD drive and installed it in my Macbook Pro, super super fast might I add. Startup in a couple of seconds, and apps open very fast. The only problem is the shutdown time, it takes over a minute to shutdown, really strange. I've read this post;
http://discussions.apple.com/thread.jspa?messageID=13097765
But this does not solve my problem. Any ideas what could be the problem?Have you tried booting into your Recovery partition (holding down the Command and R keys whilst booting).
I don't know why an iTunes update would cause your MBP to shutdown and not turn back on. If you can't boot into your Recovery partition, try running the Apple Hardware Test (if you can - if you can't, it's time for a trip to your local Apple Store or AASP).
Clinton -
Hello;
My macbook pro 13 inch sundully shutdown and
Icant open it again .
First i thing the bettries was finsh but when i connect
It withe the adapter the the orange light dose not show
The only thing was shown is the green and orang light at same
Time like flash .
Please help me as soon as possibleOn the same side as the power connector, but near the front edge after the audio jack there is a row of battery indicator lights. What are they doing when you connect the charger?
-
Macbook pro random shutdown "are you sure you want to shut down?"
Firstly, I'm asking this on behalf of my boyfriend who would ask himself if his computer were working!
His MacBook Pro 2.2GHZ new since July07 has just now, when started up, started displaying the shutdown message "are you sure you want to shut down?" and then shutting down anyway. Without being asked or prompted.
This has happened everytime it has been switched on after a couple of minutes it will just do it over again. It is fully charged.
Absolutely no idea what to do other than to take it down to the Mac Store and get it looked at.
If anyone has any help or advice it would be greatly appreciated,
thanks in advance. CharlieOk thought i had this fixed myself, i put it down to over heating as it was just acting normally for the last couple of hours but having just turned it off and started shutting everything down for the night it turned itself on!
I think i solved this by shutting the laptop but this has never happened before. I really hope someone can help, I've googled the problem to no avail and this is pretty much my last hope.
Thanks again
Charlie -
New Macbook Pro - Random Shutdowns
I got a 15" MacBook Pro 2 months ago and today I started having lots of problems. The macbook will start and then after a few minutes, it will randomly shut down. After each shutdown I cannot start the computer again. Pressing the power button does nothing. After about 5 minutes of shutting down the computer will start again on its own and then shutdown again in a few minutes. And the cycle continues like that. This happens while the macbook is plugged in as well.
I do not think it is a battery problem because I removed the battery and turned it on while it is plugged in and still it is the same problem. I don't think it is a software issue because the same problem happens when I boot in both Mac OSX and Windows XP. Anyone have this problem?Hi dennyhle,
Boot up from the osX dvd holding down the 'c' key, wait for the language screen to come up, pick a language and then from a menu choose Disk Utility and check the permissions and the drive for errors.
If the problem remains after that boot up from the osX dvd again but this time hold the 'd' key to start the hardware test, run an extensive one.
Hope this helps. -
Mid 2009 17" MacBook Pro battery shutdown issue when waking from sleep.
My unibody 17" MacBook Pro occasionally shuts down on waking from sleep when it isn't plugged in.
When I open the lid to wake it I can hear the hard drive and fans starting to spool, and then the next second it's off and silent. The laptop doesn't mind being turned on again after it does this and might go a week without doing it again, equally it might do it next time I try and wake it from sleep. It does this regardless of battery charge level.
coconutBattery says the battery still has 86% of its designed capacity, and I haven't noticed anything else untoward regarding battery charging or performance when in use.
So my question is two fold:
1) Does it sound like the battery's internal processor is malfunctioning, or could it be something else?
2) If it is the battery's internal processor, will replacing the battery replace the processor, or are they fitted separately (in defference to the 'internal' part of its name)?
Cheers,
James
nb. just in case it makes any difference, the laptop is a 17" Mid-2009 MacBook Pro, 2.8GHz Core 2 Duo with 4Gb Ram running OSX 10.7.3James
I have had issues when i press the space bar from sleep, sometimes it wakes but others i'm forced to power it on with the power button.
Is this similar to anything you've experianced?
Its so inconsistantly these days, but i'm also connected to an external screen. -
Mid 2010 macbook pro panic shutdown
My mid 2010 Macbook pro is experiencing an increasing number of black screen shut downs.. 3 or 4 a day currently.
Often this occurs when the keyboard or mouse is touched after it has been idle for a short period, and sometimes mid use.
Ive tried running without any peripherals to no effect and carried out basic disc doctor / onyx procedures to no lasting effect.
Any interpretation of this would be a great help.
Here is a crash report ..
thxYou have the MacBookPro6,2—the Edsel of Macs. It may have the logic-board defect that was covered by this recall.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue that Apple calls "VST" (for "Video Switching Test.") Ask for it. A "Failed" result means that the fault is present. However, according to reports, some units may pass the test, and yet still be deemed eligible for repair under the program. Your experience may vary.
Print the first page of the panic report, if any, and the support page linked above, and bring them with you.
Note that the recall only applies within three years of purchase. After that, Apple may refuse the service. In that case, you may be quoted a price of about $300 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.
The model was discontinued on February 24, 2011, so the recall has nominally ended. Some units may have been sold after that date by Apple as refurbished, or by resellers as new, and they might still be covered.
Some owners report that their unit was repaired under the program after the deadline had passed. Others report that the repair was covered by the extended warranty from a credit-card issuer. Again, your experience may vary.
Sometimes the replacement part is also defective, so be prepared for that possibility. If you decide to pay for a new logic board, test thoroughly during the 90-day warranty period on the repair. Some owners have reported that they went through as many as three replacement boards before getting one that worked.
If it's too late for your unit to be repaired free of charge, and you don't want to pay for the service, you may (or may not) be able to stop the panics by disabling automatic graphics switching. To use the discrete graphics processor, you'll need a third-party utility to switch to it manually.
Often the problems start after an OS upgrade. If the upgrade was recent, and you have backups, then you can revert to a previous OS X version.
If you're dissatisfied with Apple's response, please keep in mind that no one here represents the company or can help with customer-service issues.
Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
*An SSD doesn't need to be zeroed. -
MacBook Pro Random Shutdown. What's wrong? What can I do?
I just got a Macbook Pro 15" i5 about a month ago, but something weird has been going on. A couple of days after use I was using my computer and closed it for a few hours. When I came back to it, and opened the lid, it was no longer on. I thought I may have shut it down and forgot, but then it happened a couple of times again. It hasn't happened in the past week, so I thought it may be okay now. But I've recently (last couple of days) been watching things on my laptop and it seems that when the laptop is jogged, the video seems to pause. I thought it might be something I'm doing, but I never had this problem with my old mac. I think I should go to the store to get it fixed, but I was wondering what the issue is and whether I can do anything to correct it. It seems to me that it's a hardware issue and the laptop is somewhat unstable, but I was wondering if anyone had any insight. Thanks for your help. =D
Message was edited by: NintendoMad8Yeah, I was already planning too. But I was wondering if anyone can provide any insight before I do. Or if anyone else has experienced this issue. Plus, I was wondering...if I just go down there will they be able to do anything, or will they make me book an appointment with the Genius Bar?
(Also, what is AASP?)
Message was edited by: NintendoMad8 -
I killed a MacBook Pro. Shutdown with flash in drive and now it won't start at all.
I may have killed my MacBook Pro OS X by accidentally restarting with a Flash Drive it it and now it won't start at all. Any ideas?
So it is powering on. You did not state that before. In that case:
Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Also see this if above doesn't work:
Install OS X from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your startup volume (usually Macintosh HD) from the
left side list. Click on the Erase tab in the DU main window.
3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on
the Security button and set the Zero Data option to one-pass. Click on
the Erase button and wait until the process has completed.
4. Quit DU and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Install button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless.
This should install the original version of OS X that came on the machine. -
macbook pro wont shutdown
Holding the power button for 10+ seconds should shut it down. But that stops all processes, including active read/write activity, mid-step. Yuor system may not restart because the OS (not the disk drive itself) could be corrupted.
Try option-command-esc to bring up a list of application to force-quit, that way only certain applications are forcibly stopped instead og the entire OS. -
Hello,
Whenever I connect the adapter to macbook pro it starts on, is there anything wrong with that.
How can I fix that?
OS X Mavericks 10.9.2Thelovelykeilya,
do you have access to a second MacBook Pro, or to a second AC adapter? If so, you can test the other AC adapter on your MacBook Pro, and your AC adapter on the other MacBook Pro, to see if the problem is with your AC adapter. If the other AC adapter doesn’t charge your MacBook Pro, and your AC adapter does charge the other MacBook Pro, then the problem is with your MacBook Pro — make an appointment at an Apple store or other qualified service facility for further diagnosis.
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