MacBook pro, blank white screen. Help!

My MacBook pro all of a sudden takes a long time to boot up. When I turn it on It gets passed the apple logo and then the screen goes blank white where all I can do is move the mouse around. After a couple of minutes of hangin on this white screen, the coloured wheel spins for a while and eventually brings me to the login screen. I have gone through nearly the whole list of the step by step fix your Mac document such as resetting smc, pram etc. I even reinstalled the OS and the problem remains. The only thing I haven't done is to completely wipe the HDD, reinstall the OS as a new machine again. But this seems like a very extreme process to go through to fix this problem. Once I am logged in however, the machine works like normal everything loads fine and it's fast, it's just turning on the machine takes so long to get to the login screen. Any ideas of what I could try before erasing everything of my HDD?

I'm thinking hardware issue. Run the Apple Hardware Test:
http://support.apple.com/kb/ht1509

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    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.
    I know the report is long, maybe several hundred lines. Please post all of it anyway.
    ☞ If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
    ☞ Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

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