Macbook pro boots up at grey screen and then turns off!

Hello! My 3 month old macbook pro suddenly has problems booting up. I press power and it goes to the gray screen with the apple logo, the gears start spinning, and then it just shuts off! Any insight would be greatly appreciated!

Give this a try and see if it helps:
Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Lion, Mountain Lion, or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
     Note: You will need an active Internet connection. I suggest using Ethernet
                 if possible because it is three times faster than wireless.

Similar Messages

  • HT4904 I need to repair my start up disc so I have to start up from installation disc. In doing so, my computer restarts, I hear the mac sound, then a grey screen and then turns off and goes on in this cycle endlessly. Why can't I restart from disc?

    I need to repair my start up disc so I have to start up from installation disc. In doing so, my computer restarts, I hear the mac sound, then a grey screen and then turns off and goes on in this cycle endlessly. Why can't I restart from disc?

    Booting From An OS X Installer Disc
      1. Insert OS X Installer Disc into the optical drive.
      2. Restart the computer.
      3. Immediately after the chime press and hold down the "C" key.
      4. Release the key when the spinning gear below the dark gray Apple
          logo appears.
      5. Wait for installer to finish loading.

  • TS2570 when i turn on my computer it stays on the grey screen and then turns off by itself. How can I fix that?

    when i turn on my computer it stays on the grey screen and then turns off by itself. How can I fix that?

    Hi , and a warm welcome to the forums!
    Could be many things, we should start with this...
    "Try Disk Utility
    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
    3. Click the First Aid tab.
    4. Select your Mac OS X volume.
    5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
    http://docs.info.apple.com/article.html?artnum=106214
    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive & clear caches.)
    If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
    If 10.7.0 or later...
    Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.
    Hold alt or option key at bootup, do asny boot choices show up?

  • My MacBook pro only boots to a Grey screen and then tells me to restart

    I start my MacBook pro up the apple logo comes on then a grey screen comes down from the top and it say hold down power botton for 7 seconds and restart but when I do it does the same thing all the time now

    Your Mac is suffering from kernel panics.
    I would suggest booting from the Install DVD and running AHT.
    Allan

  • Macbook Pro boots to blank gray screen and cursor

    Hello,
    I downloaded the "time machine update" and now my macbook pro will not boot, it stops at a gray screen and cursor.
    I have tried safe boot, Disk Warrior, clearing NVPRAM or whatever.
    Any ideas on anything else?
    Question, how long does a time machine restore take?
    Thanks

    elipsis1 wrote:
    I downloaded the "time machine update" and now my macbook pro will not boot, it stops at a gray screen and cursor.
    I have tried safe boot, Disk Warrior, clearing NVPRAM or whatever.
    Assuming the TimeMachine updte came from Apple correct?
    Disconnect the TM drive and any other hardware to return the machine back to factory as possible.
    Run through this fix list
    Step by Step to fix your Mac

  • My ipod shows a blue screen and then turns off and wont turn back on. What should I do?

    I turned on my iPod touch today and it turned on as usual. I unlocked it and went to play a game. I got tired of the game after about 5 mins so I went to the home screen. I swiped to the previous screen and it showed a blue screen after about 3 seconds. I was sort of surprised as this hadn't ever happened before. It didn't turn itself off so I pressed and held the power and home buttons. It turned off after three seconds. I tried to turn it back on but it wouldn't turn back on. I remembered about what someone said about pressing and holding the power button and the home button. I did so and as expected it turned back on. I unlocked it and the same thing happened again. Blue screen! I turned it off and tried the same thing again. Yet this time when it got to the lock screen, I pressed and held the power button and slid to power off. I didn't want to try turning it on again so I asked this question. WHY DOES MY IPOD SHOW A BLUE SCREEN? (Over and over agin every time I turn it on?) Please help!

    Try:                                               
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar                              

  • TS1404 since i updated ios6 my ipod when i connected to the computer frozed up and then it turns off/on and then white screen and then turn off/on and sometimes it does like if a tv doesnt have signal or watever it does that ... im scared of losing my ipo

    since i updated ios6 on my ipod directly from it it started all fine but then i pludget on the computer and it froze ... it only shows the apple it doesnt go even to lock screen have being like a day with 3 hrs since my ipod froze and sometimes shows a white screen.. i had tried to like turn off but cant its all time turn off/on what i have to do? please help me!

    how long have you had your ipod? mine did the same but after a while you need to get a new one because of the battery...

  • My iPod Touch shows the Apple logo splash screen and then turns off.

    When I turn my iPod Touch on, the Apple logo is shown and then it turns off. After a few seconds, it shows up again. It continues to do this non-stop. Is there anything I can do? Any help would be greatly Appriciated

    Let the battery fully drain. It may take awhile. After charging for at least an hour. If the iPod does not cycle on and off any more try:
    iOS: Not responding or does not turn on
    Otherwise it appears you have a hardware problem and an appointment at the genius Bar of an Apple store is in order.

  • When I start up my Macbook Pro, I get a grey screen and a flashing folder icon. What does it mean and how do I fix it?

    Help. I don't know what to do. I need this computer for college courses.

    Hi PrinceCobra925,
    Welcome to Apple Support Communities.
    It sounds like there is an issue starting your Mac, it's booting up to a gray screen with a folder that has a flashing question mark on it. The article linked below provides a lot of great troubleshooting tips that will resolve most issues like the one you described.
    Mac OS X: Gray screen appears during startup
    http://support.apple.com/kb/TS2570
    I hope this helps.
    -Jason

  • My macbook pro has had a black screen and wont turn on after pulling out usb

    6 months ago i pulled a usb out of my usb port and my laptop switched off and didn't turn on for a week, and it's just happened again after pulling out a HTMI cord that was connected to my television? have i blown up my macbook? SOMEONE HELP

    Try resetting the SMC. Be sure to use the correct method for your computer.
    http://support.apple.com/kb/ht3964

  • Macbook Pro (MC374LL/A) chimes + grey screen, then switches off

    Hi
    My MBP won't boot anymore
    It switches on, chimes, displays a grey screen and then switches off
    I have tried resetting PRAM [option]+[command]+[P]+[R],
    booting with the following possibilities [option], [option]+[command], [C], [T], ...
    I have changed the RAM
    Nothing seems to make a difference.
    Should I resort to the 7mins oven  treatment ?
    Not sure what to do
    thanks
    yann

    Thanks for your replay Ogel
    1) Safe boot doesn't work
    2) Reset the NVRAM / PRAM doesn't work
    3) Start up your Mac while holding the C key doesn't work
      The DVD I manage to enter is immediately ejected
    On each boot the grey screen lasts barely two seconds before the MBP switches itself off

  • My macbook pro is stuck on grey screen with apple symbol in center with the progress circle under it continusly spinning. After I had turned it on. Prior to turning it on I had to force close and shut down a few hours prior. Please Help?

    My macbook pro is stuck on grey screen with apple symbol in center with the progress circle under it continusly spinning. After I had turned it on. Prior to turning it on I had to force close and shut down a few hours prior. Please Help I have tried everything I know to do

    Unfortunately this means that there is a problem in the boot sector of your hard drive. It might be indicative of a fundamental corruption in the coding that allows your computer to boot your operating system from your hard drive. I had this problem twice and it resulted in me having to get a new hard drive and restore my data.
    In other words, your computer can't talk to your operating system so you can't access your data.
    Here is my advice: DON'T CALL APPLE TECH SUPPORT though they are kind and usually helpful it will take you an hour just to explain the situation and they will only tell you to do what I'm gonna say here.
    First: Shut down your computer completely
    Two: boot up while holding down the following keys: command, option, p, and r. The computer will reboot 3 times. This solution will likely fail so if you're frustrated skip to the next step.
    Three: Boot up while holding down the option key. Select recovery drive. Select your default language. Select disk utility, click on Macintosh HD, and select "verify and repair volume." Likely the verification will produce some line like "unused node not erased." Or something like that. If anything using the words "node structure" comes up, you need a new hard drive.
    If after verification and repairs you still can't boot I sincerely hope you have apple care because you will need a new hard drive. Set up an appointment to come in to the apple store, they will tell you to go and get data recovery, just ask them to give you the old hard drive. Unless you have an up to date backup in which case you can just restore from that. If you're lucky the only issue is with the boot sector which means that if you ask them to give you the old hard drive, you can buy an enclosure and you have effectively been given a free external hard drive. It still works to store data just not to load an operating system.
    If you have a back up drive bring it to the apple store and they'll do the whole thing right there, it should take around an hour and a half but may take longer.
    Hope this helps, it's annoying but it's your safest bet.
    All the best.

  • Why does my Mac boot with a Grey screen and a globe?

    Why does my Mac boot with a Grey screen and a globe?

    Usually means you don't have a bootable system installed so the OS is looking for a bootable system on the network.
    Does the computer eventually start up shortly after the globe appears? If so then open Startup Disk preferences, select your boot volume and click on the Restart button. If this is not the case then you need to reinstall Snow Leopard.
    Reinstall OS X without erasing the drive
    Do the following:
    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Reinstall Snow Leopard
    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.

  • MacBook Pro boot or shutdown getting slower and slower, is how is it, how to resolve?

    MacBook Pro boot or shutdown getting slower and slower, is how is it, how to resolve?
    MacBook Pro开机或关机越来越慢,是怎么回事,如何解决?

    Open your disk utility and verify your disk permissions - if errors are found - repair them and restart your macbook when it's done the repairs....
    see if that sorts it out for you...
    good luck

  • When i turn on my macbook pro it has a black screen and just beeps quickly 3 times with a pause and then repeats.

    when i turn my macbook pro it has a black screen and it beeps 3 times in succession with a pause and then repeats the beeping and so on.

    If you replaced the Ram in your machine at any time, you may not have been aware of the fact that Apple computers have always been a little picky when it comes to 3rd party Ram.  Apple computers have always run very well on 2 different brands.
    Memory for iMac 2GB, 4GB, 8GB, 16GB, & now 32GB - OWC Certified RAM for Apple iMac with Lifetime Warranty
    This first link is from other world computing and none of us on these forums to my knowledge have heard of any bad ram from either Other World Computing
    or Crucial Ram.
    Crucial Ram
    The only difference I am aware of is that Crucial offers a download and will tell you exactly what Ram your computer is capable of using and the prices that are available.
    Resolving Kernel Panics
    HOPE THIS HELPS IN SOME WAY
    DON

Maybe you are looking for

  • Ipod will not connect to windows OR itunes

    30gb video IPOD Ok, first off my laptop and 360.. it will connect to all of those, i can even add/remove stuff on itunes with my laptop, but when i hook it up to my home pc it will NOT connect to itunes or show up in my computer, i have the latest it

  • How to create margins to ALL pages automatically?

    Hi guys. I need a help, then I will be ablo to do my work without any troubles. So, I need to understand 2 things. I hope you will easly help me. So... 1) I wonder how can I change a margins in my document after I set my settings in frist time. I mad

  • Cropping in a circle

    Sorry, this is a very basic question but i can't seem to figure it out. I am trying to  make a circle logo and some of my vectors are half in and half out of my circle shape, what i want is for anything outside the shape to be cropped/not visible in

  • MAC OS X 10.4.11. I can't print out pdfs anymore?

    I have a MAC OS X 10.4.11. Where can I find the Adobe Reader for this version. I can't print out pdfs anymore?

  • APs in a particular area getting disconnected some times

    I am getting a problem with my customer . In a particular area , all LAP  APs suddenly disconnect. I changed the channel and power setting in APs . Also rebooted , but same result . please any can help me .