Macbook Pro broke down

Dear readers,
My colleague’s 2009 Macbook Pro just stopped working 2 weeks ago. Black screen out of nowhere, and no way to turn it back on. After technical investigation it turns out the Logic board and graphics-card are broken. Replacement will cost around € 600.
He called Apple, but they told him they couldn’t help him since the warranty has expired. In my opinion though, warranty in The Netherlands is minimal the reasonable expected lifetime of the machine.
What to do? You can't expect him to just pay €600 for repairs after nearly 2 years of normal use?
Message was edited by: Maarten64

sorry to hear that. not much else you can do besides replace the machine or logic board. If you think that the law in your location covers this, then I would explore that some more. In the USA there is a set period for warranty, but then each state has more detailed or specific laws as well covering warranty.

Similar Messages

My macbook pro broke down way too many times!

Hi
I bought my macbook pro in 2007 so it's been 3 years and my applecare is ready to expire.
and within that 3 years, my macbook pro has gone to get it fixed for more than 6 times. Anything that you can imagine, broke down.
Logic board, fans, speakers, keyboards, usb plug-ins, software issue, hard drive broke down twice, battery replaced, charger replaced, screen replaced, my screens bent due to heat, part of my comp is melted due to heat too, and etc.
I study graphic design in university right now. and this piece of junk is hunting me everynight because these problems happen over night. I would turn my computer off ok, and when I wake up, somethings always wrong. I'm always scared and backing my stuff because I don't know when this piece of junk will break down.It's really stressing me out.
Today, I woke up and turned my macbook pro like usually, and my screens black but everything else is running. Again, another fixing problem (heard that its due to the nvidia graphic issue)
so I am really upset and ****** off more so. I've gone to the applestore at least 10 times already and everytime I go, they are very cold and rude to me.
so I talked to the manager last time when my computer broke down saying, I am really upset and ****** off about your customer service and this stupid junk. I lost alot of my files and was late to submit my works due to this stupid junk. What are you going to do? and all they said was I'm sorry we understand. Clearly they dont understand. and I saw alot of my friends who got new laptops after breaking down once with similar problem as mine. but why am I not getting a new laptop? is there a way to fix this problem? or am I gonna live with this comp till i buy a new one?
please help me.

I would tend to agree with your points here. (Except that it is not "a piece of junk").
My macbook pro is also from 2007 (august) and has had a number of different problems - mostly due to overheating.
Added to these problems in Ireland is that Apple do not have an official mac store here ... so it has to go to a service provider each time. That's more than likely 1+ weeks away each time it needs to be sent away for repair.
One time I sent it back they replaced the screen with the incorrect resolution so it was away for almost 3 weeks in total. When it got back the screen squeaked when I was opening it. I called Apple (luckily I have 3 year applecare) but they told me to deal directly with the partner service provider. I didn't feel this was acceptable because I purchased the Apple Care from Apple - not the service provider.
I almost had to pay for shipping each time but I argued with them on the phone. I don't feel this is acceptable level of service.
After the third time with something broken on my MBP I requested a new machine. They ignored me.
I disagree that the MBP is "a piece of junk". It is not. But it does have problems. Overheating seems to be its biggest problem and that leads to other faults. The thing that Apple does not seem to see is that the overheating leads to long-term damage but by the time this long-term damage becomes obvious the Apple Care is gone so the customer is left to fend for themselves.
Apple service in Ireland is a terrible setup. Apologies if I have hi-jacked your thread but I am also angry.

Is there a way to have my logic bard replaced for a cheaper price? My coverage finished a month ago and I was quoted 600 for that repair. Quite upset that my MacBook pro broke down a month after the coverage while during the year it had no issues at all.

Has anyone been able to file a complaint and get something out of it? And how

Hi Henry,
Each situation is different. I recommend contacting Apple and discussing it with them in a calm manner.
If the LB has to be replaced, ask about a "depot repair." In the US, it is a bit under $350 and they will usually fix everything that needs fixing. Note that your MBP needs to "qualify" for this repair, and only Apple can determine if it will.

My girlfriends Macbook Pro shuts down at the Apple Logo....

My girlfriends Macbook Pro shuts down at the Apple Logo....
1)I start the computer
2)It loads to the apple logo
3)A progress bar shows and loads about 5% then it dissappears and a few seconds later the macbook pro shuts down.
Any solutions?
If not, is there any way for me to reinstall the os without losing any files such as(any of her pictures, music, etc)?

Hi S,
See if you can run Repair Disk: Boot frominstall disc (insert disc > restart > immediately hold down c key andkeep holding it until you see “Preparing Installation”) > at first screenselect the language and click Continue > click on the Utilities Menu in themenu bar > open Disk Utility > select your HD in the panel on the leftside> click Repair Disk at bottom of main window. Run this at least twice,and keep running it until it says “appears ok” twice in a row. If that doesn’thappen, you may need a stronger utility such as DiskWarrior or if the directoryis damaged beyond repair, you may need to reinstall the OS, or you may have a damagedHD (repair utilities can only repair the directory structure, not the HDitself). When this is finished, quit Disk Utility, quit the installer, andrestart. Once booted normally, go to Applications > Utilities > DiskUtility and run Repair Permissions.

Macbook Pro shutting down. Hardware error code 4MEM/62/40000000:0x7f537f90

Macbook Pro shutting down. Not the same action making it shutdown. Anywhere from being online to attaching a photo to an email to working in Word or Photoshop. Even after it's closed and not being used. I come back to it being shut off and saying it had to restart because of a problem. I ran the Hardware check and got the Hardware error code 4MEM/62/40000000:0x7f537f90.
I must say I am quite disappointed. I have used Mac for work but had a PC since day one, and I JUST got this Macbook Pro in Dec. I was delighted that Mac usually didn't have as many problems with viruses etc as PC. And now last couple days, constantly shutting itself down. The closest store to me is a few hrs away. I am in South Dakota, store is in Minnesota Any help would be appreciated.

Can you post a screen shot of About This Mac -> (More Info) -> System Report -> Memory and click on each DIMM and post the bottom right pane. You can also do the same without a screen shot using just text version using the following highlighted command in OSX Terminal. The output is also listed.
system_profiler SPMemoryDataType
Memory:
    Memory Slots:
      ECC: Disabled
      Upgradeable Memory: No
        BANK 0/DIMM0:
          Size: 8 GB
          Type: DDR3
          Speed: 1600 MHz
          Status: OK
          Manufacturer: 0x02FE
          Part Number: -
          Serial Number: -
        BANK 1/DIMM0:
          Size: 8 GB
          Type: DDR3
          Speed: 1600 MHz
          Status: OK
          Manufacturer: 0x02FE
          Part Number: -
          Serial Number: -

My Macbook pro broke, I have an old macbook 10.5.8 can I update my OS on the macbook from the discs I got with my Macbook Pro?

My Macbook pro broke, I have an old macbook 10.5.8 Iv been using, can I update my OS on the macbook from the discs I got with my Macbook Pro?
Im getting super frustrated not being able to use my laptop when I had a wonderful and new one in the first place that broke on me.
please help?!

Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s iCloud services; fees and
           terms apply.

My 15" Macbook Pro, shuts down by it self (Random occurrence).

My 15" Macbook Pro, shuts down (randomly) by it self, some times it will not turn on, and some other times (very rarely) the fans go on “very loudly” the second I turn it on. But the computer, does not turn on at all, even with the battery fully charged and the fans runing full blast.
Some other times, it will not wake up. It will only turn on or wake up if connected to the power adapter, even if the battery is fully charged.
I have already reset (a couple times) de firmware, the smc and he pmu and the problem persists.
Al this goes on randomly and unpredictably. Some times it works just fine for 4 or 5 days and the suddenly something happens.
I also think that some times the computer runs extremely hot.
PLEASE HELP!!!!!!
[email protected]
15' MacBook Pro Mac OS X (10.4.8)

I have the same thing happening with a new macbook I bought my wife and I called apple today and after going back and forth between apple care and apple customer service they are shipping me out a new replacement macbook as it is less than 30 days since I bought it. I am waiting for their email with the Fed ex info so I can send this one back and then they will send out the new one.
If it is still in warranty I suggest you call Apple customer service and let them know how bad it is and insist on a new one!
This one also reboots at the slightest movement and it took me several tries to finally log in on it tonight to delete all the user accounts before I send it back!
Hopefully the replacement one is glitch free!
Powerbook G4 1 ghz Mac OS X (10.4.8)
Powerbook G4 1 ghz Mac OS X (10.4.8)

Macbook pro shuts down when iPhone 5 is immediately connected

I wanted to transfer photos form my phone to my iphoto and my macbook pro compeltely died immediatly. I tried a different macbook pro and immedialty the second macbook pro shut down. I tried again but it shut down again. Any ideas why?

Do you have the latest iTunes 11.1.4?

Macbook pro shuts down at 15% battery

ok so my macbook pro shuts down at 15% battery by it self without warning just started happening yesterday i got this model in october 2009. Need to know if i have to get a new battery confused with what is wrong with it any reply would be greatly appreciated

In System Profiler/Power what does it say about the Cycles and Condition ?
Reset the SMC (System Management Controller) and re-calibrate the Battery (you should re-calibrate every couple of months).

MacBook Pro shuts down when i close the lid

Hey,
My MacBook Pro shuts down when i close the lid.
It started to do this one or two times, but now it is every time.
I have the latest battery update, so this should not be the issue here..
Any sugestions??
I have started to suspect the it might be some faulty conecctions or somthing..

If it's unable to go into the proper sleep state for some reason then it will do that.
Run /Utilities/Console and click 'All Messages' top left then close the lid, wait a minute then open it again - if it's shut down then reboot and open Console again and check the latest log lines looking for 'sleepimage' - it should give you an indication of what happened/didn't. If you're not sure what it all means post _just those lines_ here.

Macbook pro shuts down intermittently

my macbook pro shuts down intermittently i do not know what the problem is ?

Dsannin,
if you boot your MacBook Pro in Safe mode, does it behave in the same way?

Macbook Pro Shuts Down During or Soon After Start-Up

My macbook pro shuts down after booting up. Sometimes it makes it to the desktop, but sometimes just to the gray screen. Also, at desktop, it asks if I want to shut down. Is something pressing on the shutdown button? Any help on what to do?

Try resetting the SMC.

MacBook Pro shuts down and won't turn on

My MacBook Pro shuts down suddenly and won't start after pushing the power button??????

Hi r,
Is it running very hot, as in, could this be a thermal shutdown? Download iStat Pro if you don't already have it.

MacBook Pro shuts down when I close lid. How can I prevent it?

MacBook Pro shuts down when I close lid. How can I prevent it?

Power or other problems related to unexpected system sleep, shutdown, lights or fans call for an SMC reset. Read all the steps.
Before Resetting the SMC
Try each of the following steps in this order before you reset the SMC. Test the issue after completing each troubleshooting step to determine if the issue still occurs.
Press Command + Option + Escape to force quit any application that is not responding.
Put your Mac to sleep by choosing the Apple () menu from the upper-left menu bar and then choosing Sleep. Wake the computer after it has gone to sleep.
Restart your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Restart.
Shut down your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Shut Down.
Resetting the SMC on portables with a battery you should not remove on your own
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if it's not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time. The power adapter indicator light may cycle off / on once.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.

Macbook pro shuts down unless i keep a key depressed.

Macbook pro shuts down unless i keep a key depressed. a pop up comes up saying " Are you sure you want to shut down your computer now? and gives you the option to choose restart | sleep | cancel | shutdown" but no matter what you select it still shuts off

Welcome to Apple Discussions!
This is just a wild guess on my part, but I have read that when a hard drive is beginning to fail, sometimes the optical drive will also malfunction. You can check out the physical health of your hard drive with the following utility:
http://www.versiontracker.com/dyn/moreinfo/macosx/32454
You can download the demo and run it several times for free.
The instructions to restart your computer sounds like you might be experiencing a kernel panic. Here's a link to read about that:
http://www.thexlab.com/faqs/kernelpanics.html
It's also possible that the optical drive itself is going south. You could run the extended version of the Apple Hardware test to see if you get an error code that would indicate the optical drive.
Good luck!

Macbook Pro broke down

Similar Messages

Maybe you are looking for