Macbook Pro connecting to Sync Pix digital picture frame? Help!!

I have a late 2008 UMBP. My mother and I bought a Sync Pix digital picture frame that we are giving my grandmother for Mother's Day. The picture frame says it is Mac and PC compatible, but when I plug in the picture frame using a USB port it does not show up on my desktop. It has shown up one time, but has since disappeared and can not get it back on my desktop. I have tried both USB ports on my computer, and both ports on my father's late 08 UMBP as well. I can see it in Disk Utility, but can not drag or drop photos. I just need to drag over some photos to it so I can ship it as fast as I can to get to her by Mother's Day. Any help would definitely be appreciated! Thanks in advance!

Mea Culpa, the subject should read "Does NOT recognize picture frame."

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