MacBook Pro core i7 Logic Board Replacement But ?

Hi I'm planning on giving my MacBook Pro to Apple to replace the logic board but I have run into a issue Apple are saying they won't give me the old logic board back witch is a bit stupid if my Mac's out of warranty then the logic board belongs to me as I'm paying for the new logic board to be replaced so my question is how do I get Apple to give me my old logic board ? Thanks

That is their normal way of handling things: they keep the part they replace.
Now, if it's out of warranty and you're paying for it, I'd try to explain that part. However.... why is it that you want the logic board? If it's fried, it's no longer of any use, so why do you want it? It's not like the hard drive where you have your files stored.
As a sidenote: make sure they flash the new logic board with your serial number; otherwise your computer will suddenly not have one. That involves a special tool they insert into a USB port and it goes directly to some apple site where that board is then registered with your serial number.

Similar Messages

Macbook Pro Mid-2012 Logic Board replacement, Apple Dragging feet?

First some background:
I have a macbook pro 13" Mid-2012 non retina covered under applecare until Jan. 2016. Starting in late march, i had noticed some performance issues but never took it in as the issue would subside within a day or two. Going into the final two week of my college semester, the macbook started freezing and tacking almost 5 minutes to boot. Suddenly it would take 5 tries just to get it to boot. due to this, i had been unable to get the time machine backup to work as it would freeze for 12 hours on average.
So thenI took my macbook pro into the local authorized apple service center (on April 29th) as i suddenly got 'open error 5: input output error' errors and my mbp wouldnt boot at all. When i spoke to the servicer, he and I agreed that at minimum the hard drive was failing. The servicer made a time machine backup of the data on the hdd and got the backup on my external drive. He asked to keep the external drive as it has a partition that is a USB install disk of the latest Mavericks. Soon after he got the data backed up, the hard drive showed signs of failure to happen soon. So we agreedto have him replace the hdd. He hoped to have my macbook to me by May 5th. Well on May 5th, i got a call from him that with the replacement hard drive, the computer still had similar issues and was able to track it down to logic board issues. We agreed that since he had the macbook pro already and since it was applecare covered, we should go ahead and replace the logic board. Anyways, he ordered a new logic board from apple last monday (May 5th, 2014). I called on Thursday for an update and the servicer was frustrated with Apple that something is going on and he hasnt received the part as Apple usually gets him these parts within 1-2 days of request.He said he will call me once Apple gets him the part as he will get on the repair once the part comes in. He hasnt called me back yet.
This is rather frustrating for me as my macbook had all my college files on it and this problem happened right before college finals (i technically lost about 2 months worth of web design files and class files) where much of what needed for finals was on that computer. if he could have gotten it back by the 7th as he'd hoped, i would have been fine. Instead, i was forced to go back to my PC laptop and try recreating some of the files that were made by mac only applications into something similar on windows. i was unable to recover the web design files as they were on the macbook and i couldnt remember right off which folder it was in. So i had to scrape together things to be able to submit for my finals so i wouldnt totally bomb the course. My web design instructor understood how frustrated I got from losing all that work and having to settle for a final design that just met the requirments rather than the one on the mac that was well past it.
He is not sure whats going on as the last time he ordered a logic board for the same model, he had it by the end of business the next day. He is apoligizing for everything . I am not frustrated with him, rather I am frustrated with Apple as they had recommended me to take it in ASAP, yet they are seemingly dragging thier feet on getting him the parts.
On top of this, I am helping a neighbor modernize her business website, and am doing a project with the state unemployement office to help them redo thier videos. Both of these are things i would always use my mac for as it is like 5x faster than my pc on this stuff. It's more than just an inconvience now. I need my mac badly as the PC is just not fast enough to do what i need in the itme i am given (which i why i switched to mac as my primary computer).
Is this common for Apple when it comes to logic board replacements for macbook pros or what?
Has anyone else had this issue?

Applecare was no help at all. I called and did the complaint. They confirmed that it is registered to me and everything but essetially told me that they cant give me answers as to what is taking so long. They knew a repair was in progress but wanted to set me up with an appointment at an apple store? (the nearest Apple retail store is Billings which is 240 miles away, or about 4 hours). i tell them its at the repair place and they go on to tell me they can send me a box to mail it in and have it reapir by them.. They are trying to shift the blame to the AASP and his rep. But he said he has been trying with very few answers from Apple as well

MacBook Pro HDD and logic board connection

Hi! Recently my 1.5 year old MacBook Pro hanged while I was watching a movie. So I had to force shutdown the machine. On restarting, I was routed to "System Utilities" and I observed that there was some issue with the hard drive. I could not repair the hard drive myself with the disk utilities system. And therefore,I took it to the Apple service center wherein on preliminary diagnosis they said that hard drive is gone. A day later they say that the connection between the hard drive and the logic board is gone and so I need to replace the hard drive and the logic board as well (cost of which is equivalent to a new non-apple notebook). I read several discussions on "apple forums" and learnt that there is a cable connection between the hard drive and the logic board. But the service guy says that there is some other "socket connection" which is gone while the cable is all fine. I am not able to understand if there are two types of connection between the hdd and the logic board. I have not come across similar problem with anyone and somehow I feel that this service guy cannot help Me. I also fail to understand that how can one access the disk utility system if the logic board (or the heart of the laptop) is gone!!!!! The notebook was always very carefully handled with no jerk and or spillage issue. It has always worked perfectly fine with the software updated to the latest available. Please help!!

@diti wrote:
Earlier I could atleast detect the HDD, now the service guys say that they cant detect the hdd. They replaced the hd with a new one but even that is not getting detected. So they r saying that the connection between logic board and hdd is not fine.
To test if it is the connection, one can connect a known functional boot drive externally via USB and if it boots the MBP, then there is an internal connection problem. There are differences in how the SSD is mounted in a retina MBP. Look at these videos:
http://eshop.macsales.com/installvideos/macbookpro_13_retinadisplay_late12_unibo dy_ssd_l/
http://eshop.macsales.com/installvideos/macbookpro_15_retinadisplay_mid12_unibod y_ssd_l/
If you have the 13" MBP, it indicates that the mounting and connection assembly may have to be replaced. If it is a 15" MBP, it indicates that the logic board may have to be replaced.
Ciao.

17" macbook Pro core duo = LCD LP171WE2 replace with LP171WU6

Removed the cracked LCD from my 17" Macbook Pro core duo 2.16
The part # is: LP171WE2 TLA2
Newer mac's use the following lcd part #'s:
LP171WU6-TLA2, LP171WU6-TLB1, LP171WU6-TLB2, LTN170CT10
My question:
Will the newer lcd's work as a replacement for my older one?
Anyone with the technical knowledge on this please reply.
Thank you

Another option:
This site states the: LP171WE2-TL-03 is interchangeable with the LP171WE2-TL-A1.
http://www.ipartscity.com/ProductShow.asp?ID=239

Macbook Pro 13" 2011 Logic Board Troubleshooting

I have two 13" Macbook Pros, both with the same issue. They are both i5 (2.3 or 2.4 GHz models), 4 GB RAM, Mid-2011 models. Both of them have also been dropped. I believe they have problems with the logic board. When I try to turn it on, nothing happens. The battery does charge I believe, as the battery reports fully charged with the battery button and the MagSafe connector is green when plugged in. When attempting to power on battery alone, nothing happens at all (no lights, no movement, no noises). As soon as I plug the MagSafe adapter in (without pressing the power button), I get a very faint 'ticking' noise, which I have deduced to be the fan's motor VERY slightly receiving power (as if you put your hand on the center of the fan's 'blade' assembly, you can feel the motor very very slightly 'push'/pulse, but not enough to even move it; about 1 second between pulses. I have tried:
-Powering on with no adapter, but battery
-Powering on with magsafe adapter
-Powering on with no battery but magsafe adapter
-Resetting SMC
-'Bypassing' SMC with 'Hold power then connect Magsafe' method
-Jump starting it (with the two pads)
-Reading the voltage from the pads used to jump start, 3.4-something volts DC (seems correct).
-Powering on with no RAM (had no different effect)
-Jump-starting with keyboard disconnected from board
Any other ideas where to go with testing from here? I just find it odd to find two that have the exact same (specific-seeming) symptom, from the same sort of damage, with no idea what's wrong. Could it be a fuse, possibly, blown by a short with the case from the fall (even if momentary)? If you have any suggestions for fuses to test or if this seems correct, please suggest them.
To be clear, I am entirely comfortable with removing any/every component in the laptop, if needed, and can work a multimeter and various other diagnostic tools (if I have them). I'm just not too familiar with this particular model's layout and could use some assistance from a more experience tech in regards to Apple products.

Hello, thank you for your reply. I have been using their vast collection of knowledge, and I do believe I've already gone further with this than the information they have/general knowledge floating around the web will take me. I have checked, and I do have power across G3Hot (the 'Jump Start' pads), 3.47v DC, so I am not willing to accept this as a dead board yet. Next is to check MOSFETs and SMD capacitors I think, see if we've got anything toasted there. I did check every fuse I can find on the board. I also picked up some schematics from 'around' for this board, clearly looks enthusiast-made, but still better than nothing; one should think.

Would I be able to boot from USB on my Macbook Pro if my logic board was damaged?

My macbook pro recently started to slow down, programs freeze, etc. Odd behavior. So I decided to install a clean version of os. My hard drive came up as corrupt, I need to repair. So I did that. And was unable to install to os. It starts up and then says that the installation has failed, but yet I'm able to install it on an external hd and boot from that installation. Is it my hard drive? Or is something wrong my logic board?

If you can successfully boot and run OSX from the external harddisk but not from the internal harddisk, then it is most likely that your internal harddisk is defect and not the logic board.
Nonetheless you should run the Apple Hardware Test Intel-based Macs: Using Apple Hardware Test to check your Mac.
It might be that the internal SATA-harddisk connection is defect.
Stefan

MacBook pro early 2011 logic board failure, return.

I bought a MBP15" 2011 earlier in the summer, I have had mac,s for decades but this exception has been unreliable and a burden costing me time and money when you say professional this assumes a certain standard, build quality and most of all reliability, I find this misleading.
I installed all the updates kept it clean away from any heat source as it runs so hot you don,t need a radiator and taken it to an authorized dealer until a few months ago it started slipping away then it went from bad to worse from intermittent glitches at startup to the gray screen. Then not even a complete HD format/re-install did not affect the problems.
Went to Apple Store, Regent Street for the third second time unable to book online being told I had to return it where I bought it I normally go to Covent Garden its quieter they know me their the last few months have been very frustrating, audio fault, video fault and finally the it went crazy writing text, keyboard failure, audio and display completely unusable again.
After asking to see a manager I was directed upstairs where I was stood in a cue finally being told to sit on a bench two hours later I tried to get attention of an assistant after being ignored although cueing again for another half an hour I was told he was by the stairs I walked over to that direction asking another assistant what was happening I had been their for a few hours now and i was determined this time to return this faulty machine.
Finally I saw an assistant at the genius bar who asked me questions I told him I wanted to return the machine I had on going issues it was unusable I had important software from the RNIB on the machine which I would have to replace I needed it daily and needed it for work work finally he took the machine said the logic board was faulty and the keyboard, noted it had obviously been looked after mentioned people often drop them i assume he meant children who had not paid nearly two grand and gave me receipt for it then went away returned apologizing they had none in stock and it could be days mabye a week he was polite.
Although I was happy to leave and the chance of getting a reliable machine that works was a major relief, until I got home the very very small writing on the receipt was read to me it said replace the logic board, keyboard no labor charge I am amazed i will have to pay for Applecare in another few months its like bribery not insurance its not as if its a faulty charger the machine itself that is unreliable and broken I cant work without It i,m blind.

No one here can do anything to help you — you need to deal with the manager of the store. We are all just other Mac users here. Apple does not respond to posts in these forums, and does not read most of them.
I suggest that if you write anything to the store manager or post again here in the future, you try to write in sentences, using appropriate punctuation. Your stream-of-consciousness tome here is quite hard to decipher.

MacBook Pro Retina Display Logic Board Failure

There are a lot of threads discussing the logic board failures in MBP's. I have a brand new MBP with Retina 2012 that failed due to a bad logic board. Apple is replacing the machine, but is this a bigger problem others are having?
Data backup/recovery has been an issue since Apple's policy prevents users from retrieving data from the working and intact solid state drive (SSD) attached to a broken MBP. It seems ridiculous, but it is true that Apple stores are NOT equipped with external enclosures to read data from a SSD like a spinning HD.

There are a lot of threads discussing the logic board failures in MBP's. I have a brand new MBP with Retina 2012 that failed due to a bad logic board. Apple is replacing the machine, but is this a bigger problem others are having?
Data backup/recovery has been an issue since Apple's policy prevents users from retrieving data from the working and intact solid state drive (SSD) attached to a broken MBP. It seems ridiculous, but it is true that Apple stores are NOT equipped with external enclosures to read data from a SSD like a spinning HD.

Macbook pro not charging: logic board, battery or magsafe?

My macbook pro (13" late 2011) has been charging fine until today. When i plug in the magsafe power adapter (i did clean it and the port) it only lights up dimly and green. The battery also says "Not Charging" and the computer entirely feeds on the power adapter. I've tried SMC and PRAM reset, and changing the duckhead adapter to the ones included when you buy the macbook but neither worked. I did the Apple Hardware Test and it said everything is normal. I tried charging it at 10% but it wasn't charging so i disconnected it and waited for the warning on 3% but it still didn't charge and the battery % isn't going down or up either when plugged. I also had the fan replaced a month ago but only got it back a few days ago.
Battery Information:
Model Information:
       Serial Number:          W***********B
       Manufacturer:           SMP
       Device Name:           bq20z451
       Pack Lot Code:         0
       PCB Lot Code:          0
       Firmware Version:     201
       Hardware Revision:   000a
       Cell Revision:           158
Charge Information:
       Charge Remaining (mAh):          145
       Fully Charged:                           No
       Charging:                                  No
       Full Charge Capacity (mAh):       5205
Health Information:
       Cycle Count:          560
       Condition:          Normal
Battery Installed:          Yes
Amperage (mA):          0
Voltage (mV):          10972
System Power Settings:
AC Power:
       System Sleep Timer (Minutes):                 10
       Disk Sleep Timer (Minutes):                      10
       Display Sleep Timer (Minutes):                  10
       Wake on AC Change:                                No
       Wake on Clamshell Open:                         Yes
       Wake on LAN:                                          Yes
       Current Power Source:                              Yes
       Display Sleep Uses Dim:                           Yes
       PrioritizeNetworkReachabilityOverSleep:     0
       RestartAfterKernelPanic:                           157680000
       Standby Delay:                                         4200
       Standby Enabled:                                      0
Battery Power:
       System Sleep Timer (Minutes):          5
       Disk Sleep Timer (Minutes):              10
       Display Sleep Timer (Minutes):          2
       Wake on AC Change:                       No
       Wake on Clamshell Open:                Yes
       Display Sleep Uses Dim:                 Yes
       Reduce Brightness:                         Yes
       RestartAfterKernelPanic:                 157680000
       Standby Delay:                               4200
       Standby Enabled:                            0
Hardware Configuration:
UPS Installed:          No
AC Charger Information:
Connected:               Yes
ID:                           0x0000
Wattage (W):            0
Revision:                  0x0000
Family:                     0x0000
Serial Number:          0x00000000
Charging:                  No

If you can get another charger to try, your question then can be definitively answered. I suspect that the charger is faulty based on the absence of charger information on your printout. All other information looks normal.
An Apple store genius bar appointment would resolve the issue.
Ciao.

Macbook Pro mid 2010- Logic board not working

Hi,
Can logic board of Macbook pro mid 2010 damage in switch on and off or while loading OS mountain lion?
Can you give solution.
Regards
Sudesh

If you have tried a variety of devices on both USB ports, and they all work on one and not on the other then the best option is an appointment at an Apple store genius bar. The evaluation will be free regardless of warranty status.
Ciao.

I got my logic board replaced along with the memory but I just realized I no longer have Microsoft Word. I pair for it and now I no longer have it. What do I do because obviously Apple won't do anything about it.

Macbook Pro mid 2011
Logic Board and Memory replaced in July 2014
Going to type things up for school and just realized that I no longer have Microsoft Word (along with Excel, Powerpoint etc.)
I paid for Microsoft word when I first bought my Mac.

Reinstall it.

13 " Macbook Pro (2010) Logicboard and Topcase Replacement

I just had to have my Macbook Pro's logicboard and topcase replaced, but since then, it has been shutting down unexpectedly, but the screen will become a solid color such as green or pink when this happens. What's wrong?

the keyboard stopped functioning and it was still covered under my applecare, so they replaced it at the apple store

I need to find an Unibody 2.66GHz core i7 logic board for my MacBook Pro 15"

I need to find an Unibody 2.66GHz core i7 logic board for my MacBook Pro 15". Where can I find it?

have you searched the internet? perhaps ifixit.com might have one.

After logic board replacement and software update, MacBook Pro is spontaneously shutting down and preventing restart. Inconsistent ability to restart after multiple tries. What is going on?

After logic board replacement and software update, MacBook Pro is spontaneously shutting down and preventing restart. Inconsistent ability to restart after multiple tries. What is going on?

Hard drive sensor or logic board failure.
Try a SMC Reset, only thing I can help.
http://support.apple.com/kb/ht3964
Check your tones with this sounds like it's not recognizing the RAM, perhaps it's not seated well or making a bad connection or it's defective.
http://support.apple.com/kb/ht1547
Take it back. three times a charm

My MacBook Pro Core Duo from 2006 shuts down randomly requiring frequent reboots to the point I had to abandon doing any project or anything on this MacBook Pro. Same thing occurs with the iMac dual core from 2007. MacBook battery replaced.

My MacBook Pro Core Duo from 2006 shuts down randomly requiring frequent reboots to the point I had to abandon doing any project or anything on this MacBook Pro. Same thing occurs with the iMac dual core from 2007. MacBook battery replaced. Is it internal battery for both, new logic board required, bad hard drive, or bad RAM?
Help.

Run an Apple Hardware Test using the original installation disk that has the AHT instructions on it.
Try SMC and PRAM resets:
http://support.apple.com/kb/ht3964
http://support.apple.com/kb/ht1379
It is possible that you may need a new PRAM battery.
Ciao.

MacBook Pro core i7 Logic Board Replacement But ?

Similar Messages

Maybe you are looking for