MacBook Pro crashing / freezing all the time
Hi,
Earlier this year (2014) I bought a new MacBook Pro from the Apple Store and have been plagued by it repeatedly crashing. If anyone can help me get to the root of the problem then that would be very much appreciated.
The model is a MacBook Pro 13" / 2.5GHz / 4GB RAM / 500GB hard drive / OS X 10.9.5. The entry model mac, not retina.
It's probably worth pointing out that I have not done anything with it that might explain the crashing (e.g. installed non-mac products, spilled anything on it, travelled with it, thrown into under a bus, etc).
From the point at which I got it, it has intermittently crashed. Usually when browsing the internet, the cursor will turn into a spinning beachball that stops me from clicking on anything, the cursor then disappears and the grey circular loading diagram appears at the bottom of the screen (the one that shows on start up, just above the dock). The screen does not grey out or anything, whatever was showing on the screen before it crashed will still be showing, but the loading diagram will be overlaid. The loading circle spins for varying amounts of time but never recovers, it always eventually just permanently freezes. At which point there is nothing I can do but hold down the power button to restart the thing.
Originally I thought it was because I had too many programmes open but it even freezes when only google chrome is open and nothing else. I followed the online troubleshooting steps but that made no difference. I spoke to apple support via chat on a number of occasions and followed their advice to the letter. This included somebody remotely viewing my desktop and getting me to 'verify the disk', which flagged no issues. We then did a back-up and erased and re-installed the operating system. Again this made no difference. Virus scans and other trouble shooting measures have not flagged anything up either.
I have been to the 'genius' bar with it twice now (the first time was not because it froze but because it simply cut out one day and would not charge or turn on). The second time was for the freezing. We opened some tabs in chrome and simultaneously observed the memory usage in activity monitor. It looked like chrome was taking up pretty much all of the RAM and they said this may be something to do with it. The fix they recommended was to stop using chrome and only use safari which is 'optimised' for usage with macs. That was two weeks ago. I have only been using safari since then but it still crashes. Most recently it crashed with only around 5 safari tabs and no other programmes open.
My most recent encounter with the apple support wizards resulted in nothing more than sarcastic comments about why I was reluctant to erase and install the operating system for a third time. They said there was nothing more they could do so I'll have to wait for another appointment with the genius bar - that'll take a month or so, hence why I am on here.
I'm getting to my wit's end with it. My old £200 Toshiba could operate with 5 times the number of tabs open and was only a fifth of the price.
As I mentioned, any solutions - or ways of identifying what the problem actually is - would be greatly appreciated.
Many thanks,
Dear Linc,
I have the same problem. Below is the result of running the script. I am grateful for any pointers.
Many thanks
Start time: 16:52:39 12/29/14
Model Identifier: MacBookAir6,2
System Version: OS X 10.10.1 (14B25)
Kernel Version: Darwin 14.0.0
Time since boot: 22 minutes
Root access: No
Diagnostic reports
2014-12-29 Google Chrome hang
2014-12-29 Safari hang x2
Log
Dec 29 16:26:29 process Dropbox109[350] caught causing excessive wakeups. Observed wakeups rate (per sec): 814; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 102198
Dec 29 16:26:31 process com.apple.WebKit[440] caught causing excessive wakeups. Observed wakeups rate (per sec): 1745; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 66323
Dec 29 16:26:42 process Messages[223] caught causing excessive wakeups. Observed wakeups rate (per sec): 918; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 141623
Dec 29 16:26:46 process Microsoft Databa[298] caught causing excessive wakeups. Observed wakeups rate (per sec): 868; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 131520
Dec 29 16:26:55 process syncdefaultsd[246] caught causing excessive wakeups. Observed wakeups rate (per sec): 536; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 89543
Dec 29 16:27:00 process Mail[224] caught causing excessive wakeups. Observed wakeups rate (per sec): 261; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 45203
Dec 29 16:27:20 process Install in Progr[467] caught causing excessive wakeups. Observed wakeups rate (per sec): 39949; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 684910
Dec 29 16:27:20 process Dropbox109[456] caught causing excessive wakeups. Observed wakeups rate (per sec): 41050; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 1843892
Dec 29 16:27:20 process warmd_agent[468] caught causing excessive wakeups. Observed wakeups rate (per sec): 39848; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 683599
Dec 29 16:30:29 jnl: b(1, 4): replay_journal: from: 20515840 to: 6814720 (joffset 0x11502000)
Dec 29 16:30:29 jnl: b(1, 4): journal replay done.
Dec 29 16:30:30 com.apple.xpc.launchd.domain.pid.virusbarrierd.67: Could not resolve origin of domain. XPC services in this domain's bundle will not be bootstrapped: error = 107: Malformed bundle, taint = missing executable
Dec 29 16:30:31 com.avast.uninstall: Service setup event to handle failure and will not launch until it fires.
Dec 29 16:30:52 com.avast.userinit: Service setup event to handle failure and will not launch until it fires.
Dec 29 16:30:56 com.apple.xpc.launchd.domain.pid.om.apple.photostream-agent.336: Path not allowed in target domain: type = pid, path = /Applications/iPhoto.app/Contents/Frameworks/PhotoFoundation.framework/Versions /A/XPCServices/com.apple.PhotoApps.DevicePropertyReader.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app
Dec 29 16:30:56 com.apple.xpc.launchd.domain.pid.om.apple.photostream-agent.336: Path not allowed in target domain: type = pid, path = /Applications/iPhoto.app/Contents/Frameworks/PhotoFoundation.framework/Versions /A/XPCServices/com.apple.PhotoApps.DevicePropertyReader.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app
Dec 29 16:34:31 process Mail[276] caught causing excessive wakeups. Observed wakeups rate (per sec): 274; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 62820
Dec 29 16:34:31 process Dropbox109[350] caught causing excessive wakeups. Observed wakeups rate (per sec): 764; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 167269
Dec 29 16:34:48 process Safari[272] caught causing excessive wakeups. Observed wakeups rate (per sec): 228; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 56184
Dec 29 16:34:54 process com.apple.WebKit[295] caught causing excessive wakeups. Observed wakeups rate (per sec): 1345; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 337154
Dec 29 16:34:57 process syncdefaultsd[496] caught causing excessive wakeups. Observed wakeups rate (per sec): 45785; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 366777
Dec 29 16:34:57 process nsurlstoraged[255] caught causing excessive wakeups. Observed wakeups rate (per sec): 389; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 100196
Dec 29 16:34:57 process spindump_agent[316] caught causing excessive wakeups. Observed wakeups rate (per sec): 465; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 113844
Dec 29 16:40:29 com.avast.update: Service setup event to handle failure and will not launch until it fires.
Dec 29 16:50:29 com.avast.update: Interval spawn of service failed: 139: Service cannot presently execute
kexts
com.intego.virusbarrier.kext.realtime (928)
net.kromtech.kext.Firewall (2.3.7)
Agents
com.avast.home.userinit
com.intego.commonservices.taskmanager
com.intego.virusbarrier.alert
com.avast.userinit
com.intego.netupdate.agent
com.anchorfree.hsshelper-mac
com.adobe.ARM.UUID
com.apple.photostream-agent
com.jdibackup.JustCloud.autostart
com.jdibackup.JustCloud.notify
com.intego.commonservices.uninstaller
com.hp.devicemonitor
com.oracle.java.Java-Updater
com.intego.commonservices.integomenu
com.huawei.HWPortCfg.plist
com.zeobit.MacKeeper.Helper
com.google.keystone.user.agent
com.adobe.ARM.UUID
com.apple.AirPortBaseStationAgent
Startup items
/Library/StartupItems/HWNetMgr/HWNetCfg
/Library/StartupItems/HWNetMgr/HWNetMgr
/Library/StartupItems/HWNetMgr/StartupParameters.plist
/Library/StartupItems/HWPortDetect/HWPortCfg
Bundles
/System/Library/Extensions/hp_fax_io.kext
- com.hp.kext.hp-fax-io
/System/Library/Extensions/hp_io_printerclassdriver_enabler.kext
- com.hp.hpio.hp-io-printerclassdriver-enabler
/System/Library/Extensions/JMicronATA.kext
- com.jmicron.JMicronATA
/System/Library/Extensions/MBBDataCardDriver.kext
- com.MBB.driver.MBBDataCardDriver
/Library/Extensions/hp_io_printerclassdriver_enabler.kext
- com.hp.hpio.hp-io-printerclassdriver-enabler
/Library/Internet Plug-Ins/AdobeAAMDetect.plugin
- com.AdobeAAMDetectLib.AdobeAAMDetect
/Library/Internet Plug-Ins/AdobePDFViewer.plugin
- com.adobe.acrobat.pdfviewer
/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin
- com.adobe.acrobat.pdfviewerNPAPI
/Library/Internet Plug-Ins/Flash Player.plugin
- N/A
/Library/Internet Plug-Ins/JavaAppletPlugin.plugin
- com.oracle.java.JavaAppletPlugin
/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
- com.microsoft.sharepoint.browserplugin
/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin
- com.microsoft.sharepoint.webkitplugin
/Library/Internet Plug-Ins/Silverlight.plugin
- com.microsoft.SilverlightPlugin
/Library/PreferencePanes/Citrix Online Plug-in.prefPane
- com.citrix.StandAlone
/Library/PreferencePanes/Flash Player.prefPane
- com.adobe.flashplayerpreferences
/Library/PreferencePanes/JavaControlPanel.prefPane
- com.oracle.java.JavaControlPanel
/Library/ScriptingAdditions/Adobe Unit Types.osax
- N/A
/Library/Spotlight/iViewCatalogImporter.mdimporter
- com.iview.iviewcatalogimporter
Library/Address Book Plug-Ins/SkypeABDialer.bundle
- com.skype.skypeabdialer
Library/Address Book Plug-Ins/SkypeABSMS.bundle
- com.skype.skypeabsms
Library/Caches/com.apple.Safari/Extensions/AdBlock.safariextension
- com.betafish.adblockforsafari
Library/Caches/com.apple.Safari/Extensions/Awesome Screenshot.safariextension
- com.diigo.safari.awesomeScreenshot
Library/Caches/com.apple.Safari/Extensions/clea.nr Videos.safariextension
- com.CleanYouTube200okconsulting.safariextension
Library/Caches/com.apple.Safari/Extensions/wrc.safariextension
- com.avast.wrc
Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin
- com.Google.GoogleEarthPlugin.plugin
Library/PreferencePanes/Hazel.prefPane
- com.noodlesoft.Hazel
App extensions
com.wunderkinder.wunderlistdesktop.sharingextension
com.wunderkinder.wunderlistdesktop.todayextension
com.getdropbox.dropbox.garcon
Apps
/Applications/Dropbox.app
/Applications/Google Drive.app
Contents of /Library/LaunchAgents/HWPortCfg.plist (checksum 1745362745)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.huawei.HWPortCfg.plist</string>
<key>OnDemand</key>
<false/>
<key>ProgramArguments</key>
<array>
<string>/Library/StartupItems/HWPortDetect/HWPortCfg</string>
</array>
<key>RunAtLoad</key>
<true/>
</dict>
</plist>
Contents of /Library/LaunchAgents/com.avast.userinit.plist (checksum 84920623)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.avast.userinit</string>
<key>Program</key>
<string>/Library/Application Support/Avast/hub/userinit.sh</string>
<key>KeepAlive</key>
<false/>
<key>RunAtLoad</key>
<true/>
<key>AbandonProcessGroup</key>
<true/>
</dict>
</plist>
Contents of /Library/LaunchAgents/com.intego.commonservices.integomenu.plist (checksum 1276779959)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>KeepAlive</key>
<dict>
<key>SuccessfulExit</key>
<false/>
</dict>
<key>Label</key>
<string>com.intego.commonservices.integomenu</string>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Intego/commonservices.bundle/Contents/MacOS/IntegoMenu.app/Con tents/MacOS/IntegoMenu</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>MachServices</key>
<dict>
<key>com.intego.commonservices.integomenu</key>
<true/>
</dict>
</dict>
...and 1 more line(s)
Contents of /Library/LaunchAgents/com.intego.commonservices.taskmanager.plist (checksum 2770223182)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>KeepAlive</key>
<false/>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
<key>WatchPaths</key>
<array>
<string>/Library/Intego/TaskManager/.start</string>
</array>
<key>Label</key>
<string>com.intego.commonservices.taskmanager</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Intego/TaskManager/TM_Notifier.app/Contents/MacOS/TM_Notifier< /string>
</array>
</dict>
</plist>
Contents of /Library/LaunchAgents/com.intego.commonservices.uninstaller.plist (checksum 190387482)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
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<dict>
<key>KeepAlive</key>
<false/>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
<key>WatchPaths</key>
<array>
<string>/Applications/</string>
<string>/Applications/Intego/</string>
</array>
<key>Label</key>
<string>com.intego.commonservices.uninstaller</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Intego/Intego Uninstaller.app/Contents/MacOS/Intego Uninstaller</string>
</array>
</dict>
</plist>
Contents of /Library/LaunchAgents/com.intego.netupdate.agent.plist (checksum 1570577179)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.intego.netupdate.agent</string>
<key>LimitLoadToSessionType</key>
<array>
<string>LoginWindow</string>
<string>Aqua</string>
</array>
<key>OnDemand</key>
<false/>
<key>ProgramArguments</key>
<array>
<string>/Library/PrivilegedHelperTools/NetUpdateAgent.app/Contents/MacOS/NetUpd ateAgent</string>
</array>
</dict>
</plist>
Contents of /Library/LaunchAgents/com.intego.virusbarrier.alert.plist (checksum 397299966)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.intego.virusbarrier.alert</string>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
<key>RunAtLoad</key>
<true/>
<key>WatchPaths</key>
<array>
<string>/Library/Intego/virusbarrier.bundle/Contents/Resources/start_alert</str ing>
</array>
<key>ProgramArguments</key>
<array>
<string>/Library/Intego/virusbarrier.bundle/Contents/MacOS/VirusBarrier Alert.app/Contents/MacOS/VirusBarrier Alert</string>
</array>
<key>MachServices</key>
<dict>
<key>com.intego.virusbarrier.alert</key>
<true/>
</dict>
</dict>
</plist>
Contents of /Library/LaunchAgents/com.oracle.java.Java-Updater.plist (checksum 3285446522)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.oracle.java.Java-Updater</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater</string>
<string>-bgcheck</string>
</array>
<key>StartCalendarInterval</key>
<dict>
<key>Hour</key>
<integer>16</integer>
<key>Minute</key>
<integer>18</integer>
<key>Weekday</key>
<integer>1</integer>
</dict>
<key>StandardErrorPath</key>
<string>/dev/null</string>
<key>StandardOutPath</key>
<string>/dev/null</string>
</dict>
...and 1 more line(s)
Contents of /Library/LaunchDaemons/com.avast.init.plist (checksum 17654464)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>KeepAlive</key>
<false/>
<key>AbandonProcessGroup</key>
<true/>
<key>Label</key>
<string>com.avast.init</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/Avast/hub/init.sh</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>StandardErrorPath</key>
<string>/dev/null</string>
<key>StandardOutPath</key>
<string>/dev/null</string>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.avast.uninstall.plist (checksum 3425227779)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>KeepAlive</key>
<dict>
<key>PathState</key>
<dict>
<key>/Applications/Avast.app</key>
<false/>
</dict>
</dict>
<key>AbandonProcessGroup</key>
<true/>
<key>Label</key>
<string>com.avast.uninstall</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/Avast/hub/autouninstall.sh</string>
</array>
<key>RunAtLoad</key>
<false/>
<key>StandardErrorPath</key>
<string>/dev/null</string>
<key>StandardOutPath</key>
...and 3 more line(s)
Contents of /Library/LaunchDaemons/com.avast.update.plist (checksum 3870293393)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>KeepAlive</key>
<false/>
<key>AbandonProcessGroup</key>
<true/>
<key>Label</key>
<string>com.avast.update</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/Avast/components/update/update.sh</string>
</array>
<key>StartInterval</key>
<integer>600</integer>
<key>ThrottleInterval</key>
<integer>10800</integer>
<key>RunAtLoad</key>
<false/>
<key>StandardErrorPath</key>
<string>/dev/null</string>
<key>StandardOutPath</key>
<string>/dev/null</string>
</dict>
...and 1 more line(s)
Contents of /Library/LaunchDaemons/com.intego.commonservices.daemon.integod.plist (checksum 3331282155)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.intego.commonservices.daemon.integod</string>
<key>RunAtLoad</key>
<true/>
<key>KeepAlive</key>
<true/>
<key>ProgramArguments</key>
<array>
<string>/Library/Intego/integod</string>
</array>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.intego.commonservices.daemon.taskmanager.plist (checksum 2890455724)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.intego.commonservices.daemon.taskmanager</string>
<key>RunAtLoad</key>
<true/>
<key>KeepAlive</key>
<true/>
<key>ProgramArguments</key>
<array>
<string>/Library/Intego/TaskManager/TaskManagerDaemon</string>
</array>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.intego.commonservices.icalserver.plist (checksum 1036205248)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>ServiceIPC</key>
<true/>
<key>Label</key>
<string>com.intego.commonservices.icalserver</string>
<key>Sockets</key>
<dict>
<key>Listeners</key>
<dict>
<key>SockNodeName</key>
<string>127.0.0.1</string>
<key>SockServiceName</key>
<string>47807</string>
<key>SockFamily</key>
<string>IPv4</string>
</dict>
</dict>
<key>ProgramArguments</key>
<array>
<string>/Library/Intego/IntegoiCalServer</string>
</array>
</dict>
...and 1 more line(s)
Contents of /Library/LaunchDaemons/com.intego.commonservices.metrics.kschecker.plist (checksum 500882172)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.intego.commonservices.metrics.kschecker</string>
<key>Program</key>
<string>/Library/Intego/im_ks_tool</string>
<key>RunAtLoad</key>
<true/>
<key>StartInterval</key>
<integer>86400</integer>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.intego.netupdate.daemon.plist (checksum 698519948)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.intego.netupdate.daemon</string>
<key>RunAtLoad</key>
<true/>
<key>KeepAlive</key>
<true/>
<key>OnDemand</key>
<false/>
<key>ProgramArguments</key>
<array>
<string>/Library/Intego/netupdated.bundle/Contents/Resources/com.intego.netupda ted</string>
</array>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.intego.virusbarrier.daemon.emlparser.plist (checksum 3875365843)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.intego.virusbarrier.daemon.emlparser</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Intego/virusbarrier.bundle/Contents/MacOS/vbemlparser</string>
</array>
<key>MachServices</key>
<dict>
<key>com.intego.virusbarrier.daemon.emlparser</key>
<true/>
</dict>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.intego.virusbarrier.daemon.logger.plist (checksum 1390371758)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.intego.virusbarrier.daemon.logger</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Intego/virusbarrier.bundle/Contents/MacOS/virusbarrierl</strin g>
</array>
<key>MachServices</key>
<dict>
<key>com.intego.virusbarrier.daemon.logger</key>
<true/>
</dict>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.intego.virusbarrier.daemon.plist (checksum 2263010952)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.intego.virusbarrier.daemon</string>
<key>KeepAlive</key>
<true/>
<key>ProgramArguments</key>
<array>
<string>/Library/Intego/virusbarrier.bundle/Contents/MacOS/virusbarrierd</strin g>
</array>
<key>MachServices</key>
<dict>
<key>com.intego.virusbarrier.daemon</key>
<true/>
<key>com.intego.virusbarrier.daemon.checkin</key>
<true/>
</dict>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.intego.virusbarrier.daemon.scanner.plist (checksum 3058859818)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.intego.virusbarrier.daemon.scanner</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Intego/virusbarrier.bundle/Contents/MacOS/virusbarriers</strin g>
</array>
<key>MachServices</key>
<dict>
<key>com.intego.virusbarrier.daemon.scanner</key>
<true/>
</dict>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.mackeeper.AntiVirus.plist (checksum 2747479378)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Disabled</key>
<false/>
<key>Label</key>
<string>com.mackeeper.AntiVirus</string>
<key>Program</key>
<string>/Library/Application Support/MacKeeper/AntiVirus.app/Contents/MacOS/AntiVirus</string>
<key>OnDemand</key>
<false/>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.torch.update.agent.plist (checksum 2884032329)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.torch.update.agent</string>
<key>StandardOutPath</key>
<string>/var/log/TorchUpdater.log</string>
<key>StandardErrorPath</key>
<string>/var/log/TorchUpdater.log</string>
<key>ProgramArguments</key>
<array>
<string>/usr/local/libexec/TorchUpdater</string>
<string>--hello=torch</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>KeepAlive</key>
<false/>
<key>StartInterval</key>
<integer>1800</integer>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist (checksum 3798729423)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Disabled</key>
<false/>
<key>Label</key>
<string>com.zeobit.MacKeeper.plugin.AntiTheft.daemon</string>
<key>Program</key>
<string>/Library/Application Support/MacKeeper/MacKeeperATd</string>
<key>OnDemand</key>
<false/>
</dict>
</plist>
Contents of Library/LaunchAgents/com.adobe.ARM.UUID.plist (checksum 394026997)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.adobe.ARM.UUID</string>
<key>ProgramArguments</key>
<array>
<string>/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper</string>
<string>semi-auto</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>StartInterval</key>
<integer>12600</integer>
</dict>
</plist>
Contents of Library/LaunchAgents/com.adobe.ARM.UUID.plist (checksum 4116814193)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.adobe.ARM.UUID</string>
<key>ProgramArguments</key>
<array>
<string>/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper</string>
<string>semi-auto</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>StartInterval</key>
<integer>12600</integer>
</dict>
</plist>
Contents of Library/LaunchAgents/com.avast.home.userinit.plist (checksum 1055595367)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.avast.home.userinit</string>
<key>ProgramArguments</key>
<array>
<string>~/Library/Application Support/Avast/hub/userinit.sh</string>
</array>
<key>KeepAlive</key>
<false/>
<key>RunAtLoad</key>
<true/>
<key>EnableGlobbing</key>
<true/>
<key>AbandonProcessGroup</key>
<true/>
</dict>
</plist>
Contents of Library/LaunchAgents/com.google.keystone.agent.plist (checksum 2855546243)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.google.keystone.user.agent</string>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
<key>ProgramArguments</key>
<array>
<string>/Users/USER/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bu ndle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftw areUpdateAgent</string>
<string>-runMode</string>
<string>ifneeded</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>StartInterval</key>
<integer>3523</integer>
<key>StandardErrorPath</key>
<string>/dev/null</string>
<key>StandardOutPath</key>
<string>/dev/null</string>
</dict>
</plist>
Contents of Library/LaunchAgents/com.jdibackup.JustCloud.autostart.plist (checksum 2966143524)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.jdibackup.JustCloud.autostart</string>
<key>ProgramArguments</key>
<array>
<string>open</string>
<string>/Applications/JustCloud.app/Contents/Resources/Utility.app</string>
<string>-n</string>
<string>--args</string>
<string>9</string>
<string>-l</string>
</array>
<key>StandardOutPath</key>
<string>/Users/USER/Library/Logs/JustCloud/lagent_out.log</string>
<key>StandardErrorPath</key>
<string>/Users/USER/Library/Logs/JustCloud/lagent_err.log</string>
<key>RunAtLoad</key>
<true/>
</dict>
</plist>
Contents of Library/LaunchAgents/com.jdibackup.JustCloud.notify.plist (checksum 1673226260)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.jdibackup.JustCloud.notify</string>
<key>ProgramArguments</key>
<array>
<string>open</string>
<string>/Applications/JustCloud.app/Contents/Resources/Utility.app</string>
<string>--args</string>
<string>7</string>
<string>1</string>
</array>
<key>StandardOutPath</key>
<string>/Users/USER/Library/Logs/JustCloud/lagent_out.log</string>
<key>StandardErrorPath</key>
<string>/Users/USER/Library/Logs/JustCloud/lagent_err.log</string>
<key>StartInterval</key>
<integer>1200</integer>
<key>RunAtLoad</key>
<false/>
</dict>
</plist>
Contents of Library/LaunchAgents/com.zeobit.MacKeeper.Helper.plist (checksum 3328303008)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Disabled</key>
<false/>
<key>EnvironmentVariables</key>
<dict>
<key>ZBTimeStamp</key>
<string>20141124160414</string>
</dict>
<key>Label</key>
<string>com.zeobit.MacKeeper.Helper</string>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
<key>OnDemand</key>
<false/>
<key>Program</key>
<string>/Applications/MacKeeper.app/Contents/Resources/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper</string>
</dict>
</plist>
DNS: 203.113.188.1
User login items
iTunesHelper
- /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app
Dropbox
- /Applications/Dropbox.app
AdobeResourceSynchronizer
- /Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app
Google Drive
- /Applications/Google Drive.app
HotstockedPrecision
- missing value
Alfred 2
- /Applications/Alfred 2.app
HazelHelper
- /Users/USER/Library/PreferencePanes/Hazel.prefPane/Contents/MacOS/HazelHelper.a pp
Safari extensions
AdBlock
Awesome Screenshot
avast! Online Security
clea.nr Videos
Restricted files: 573
Lockfiles: 9
Elapsed time (s): 170
Similar Messages
-
My Macbook Pro started freezing all the time & going to sleep on its own for no reason
I've been having trouble for a few weeks with my computer freezing way too often for seemingly no reason - I'm using it exactly the same way I always have with no problems, and even actively trying to have less applications open (which seems to have no effect). I can't always load simple webpages without it freezing and giving me the color wheel and it's just MUCH slower in general. It is seriously making it difficult to use my computer for work or for fun...
It has also started going to sleep on its own - the screen will just go black (or sometimes BLUE) and the keyboard lights turn off, and the only way to get it to wake back up is to close the computer, wait, open it again and click or press a key. It doesn't respond to any keys/clicks until it has been closed and reopened.
It seems to overheat really easily lately as well - but it does not always overheat when it freezes.
SMC reset did not seem to have an effect. Activity Monitor doesn't show anything crazy, everything is pretty much 0% except Firefox around 7-12% as I'm typing this. 246 GB available on my hard drive so that doesn't seem to be the problem either. Right after restarting my computer it seems better but the problems quickly resurface...
I googled for help before posting this and someone had suggested running the command
syslog -k Sender kernel -k Message CReq 'Channel t|GPU D|I/O|find tok|n Cause: -' | tail | open -ef
in Terminal, which they said "Normally the command will produce no output, and the window will be empty." But mine gave this:
Tue Apr 15 21:04:24 My-MacBook-Pro kernel[0] <Debug>: disk0s2: I/O error.
Tue Apr 15 21:04:42 My-MacBook-Pro kernel[0] <Debug>: disk0s2: I/O error.
Tue Apr 15 21:35:04 My-MacBook-Pro kernel[0] <Debug>: disk0s2: I/O error.
Tue Apr 15 21:35:20 My-MacBook-Pro kernel[0] <Debug>: disk0s2: I/O error.
Wed Apr 16 10:56:46 My-MacBook-Pro kernel[0] <Debug>: disk0s2: I/O error.
Wed Apr 16 10:57:03 My-MacBook-Pro kernel[0] <Debug>: disk0s2: I/O error.
Wed Apr 16 12:11:17 My-MacBook-Pro kernel[0] <Debug>: disk0s2: I/O error.
Wed Apr 16 12:11:35 My-MacBook-Pro kernel[0] <Debug>: disk0s2: I/O error.
Wed Apr 16 12:11:52 My-MacBook-Pro kernel[0] <Debug>: disk0s2: I/O error.
Wed Apr 16 12:23:01 My-MacBook-Pro kernel[0] <Debug>: disk0s2: I/O error.
I don't know what that means or if that is useful info to help solve my problem? I just want to know what I can do to make my mac go back to normal!
I ran Etrecheck:
Hardware Information:
MacBook Pro (15-inch, Early 2011)
MacBook Pro - model: MacBookPro8,2
1 2 GHz Intel Core i7 CPU: 4 cores
4 GB RAM
Video Information:
AMD Radeon HD 6490M - VRAM: 256 MB
Intel HD Graphics 3000 - VRAM: 384 MB
System Software:
Mac OS X 10.6.8 (10K549) - Uptime: 0 days 0:24:42
Disk Information:
Hitachi HTS725050A9A362 disk0 : (465.76 GB)
(null) (disk0s1) <not mounted>: 200 MB
Macintosh HD (disk0s2) / [Startup]: 465.44 GB (229.26 GB free)
MATSHITADVD-R UJ-898
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Apple, Inc. MacBook Pro
Kernel Extensions:
com.digidesign.iokit.DigiDal (8.0.3f1)
com.paceap.kext.pacesupport.snowleopard (5.7.2)
Startup Items:
DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader
M-AudioFastTrack: Path: /Library/StartupItems/M-AudioFastTrack
PACESupport: Path: /Library/StartupItems/PACESupport
Problem System Launch Daemons:
[System] org.samba.winbindd.plist 3rd-Party support link
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.google.keystone.daemon.plist 3rd-Party support link
[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
[System] org.eyebeam.SelfControl.plist 3rd-Party support link
[System] PACESupport.plist 3rd-Party support link
Launch Agents:
[System] com.google.keystone.agent.plist 3rd-Party support link
[System] com.hp.help.tocgenerator.plist 3rd-Party support link
[System] com.m-audio.mobilepremkii.helper.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[not loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link
[not loaded] com.spotify.webhelper.plist 3rd-Party support link
User Login Items:
Flux
iTunesHelper
RescueTime
Internet Plug-ins:
o1dbrowserplugin: Version: 5.2.4.18058 3rd-Party support link
nplastpass: Version: 2.5.5 3rd-Party support link
Unity Web Player: Version: UnityPlayer version 3.5.2f2 - SDK 10.6 3rd-Party support link
RealPlayer Plugin: Version: Unknown
Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link
FlashPlayer-10.6: Version: 13.0.0.201 - SDK 10.6 3rd-Party support link
QuickTime Plugin: Version: 7.6.6
Flash Player: Version: 13.0.0.201 - SDK 10.6 3rd-Party support link
googletalkbrowserplugin: Version: 5.2.4.18058 3rd-Party support link
SharePointBrowserPlugin: Version: 14.4.1 - SDK 10.6 3rd-Party support link
AdobePDFViewer: Version: 10.1.1 3rd-Party support link
iPhotoPhotocast: Version: 7.0 - SDK 10.7
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Outdated! Update
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.2
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Growl 3rd-Party support link
M-AudioFastTrack 3rd-Party support link
M-Audio MobilePre 3rd-Party support link
Old Applications:
None
Time Machine:
Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU:
5% firefox
3% EtreCheck
2% WindowServer
2% hidd
1% mds
Top Processes by Memory:
545 MB firefox
74 MB mds
57 MB WindowServer
41 MB Mail
41 MB Finder
Virtual Memory Information:
1.88 GB Free RAM
818 MB Active RAM
458 MB Inactive RAM
880 MB Wired RAM
190 MB Page-ins
0 B Page-outsEric - I dont understand how I'd use caffeinate. I am not running any code or particular script. My system goes to sleep if surfing the web, or running Word or Excel, etc.
Or.. Are you saying I should go through and type 'caffeinate X' for all of my applications? -
My month-old MacBook Pro 13in freezes all the time
I don't know what the deal is, every time I watch videos on websites other than YouTube, such as Hulu, or download I guess what could be considered relatively hearty software i.e. Photoshop, or end a Skype call, my computer freezes. Like entirely. I can't move the cursor, no sound, and I have to manually reboot the system with the on/off button so that I can use it again. It started doing this maybe the third day I had it, but I didn't take it up with Apple initially because I didn't realize that the problem would become chronic. I've taken it to the Genius Bar twice and they have yet to shed much light other than offer the theory that Flash Player may be outdated or in need of being reinstalled, and I've done that; no luck. I had Apple keep the computer for a few days to run diagnostics but they told me nothing in regards to anyhting being wrong with it. This is beyond frustrating. Any ideas? I'll be back at Apple tomorrow to give it yet another go.
If you have more than one user account, these instructions must be carried out as an administrator.
If you have an optical drive, make sure there is no disc in it.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the page that opens.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Post the messages logged during the time something abnormal was happening. That time might be before or after the boot.
For example, if the problem is a slow startup taking three minutes, post the messages timestamped within three minutes after the boot time, not before. If the problem is a system crash or shutdown failure, post the messages from before the boot time, when the system was about to crash or was failing to shut down. In either case, please include the BOOT_TIME message at the beginning or the end of the log extract.
Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.
Step 2
Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful. -
Mcbook Pro (2009) freezing all the time. Bootcamp windows works perfectly...
Hi,
I'm very confused.
I've had my macbook pro for 2 years now, with bootcamp Windows installed for almost that long without a problem.
As of today my macbook keeps locking up everytime I click on an application or click my mouse on something. It freezes with any action and stays busy for about a minute before doing all my commands.
The problem is, my Windows 7 works perfectly fine! Which means, unlike the other people posting here about their freezing macs, it's NOT a hardware issue!
I installed Lion about 2 weeks ago. I'm not sure what's going on. I don't really know what to do. I'll do some cleanups and everything, and post a little later.Do you have FileVault enabled or a Mac with a "Fusion" drive?
It appears to be trying to boot into Safe Mode, but fails. I've seen Safe mode fail for the above reasons.
Can you boot into Recovery? OS X: About OS X Recovery
if so, try repairing the disk. http://osxdaily.com/2012/02/08/repair-boot-disk-mac-os-x-disk-utilit/ -
my cursor jumps around when i'm typing. it randomly lands in a previous part of the text. i do not use a mouse. i am decinitely NOT accudentally hitting the trackpad. it happens enough that i am starting to hate my fairly new macbook pro. i tried turning off bluetooth but it still happens. the strangest part is i cant find other complaints of this happening, at least recently. anyone have ideas?
If you have a fairly new Mac...
You are still under warranty. Call Apple Care. Make sure you get a case number as all repairs have an additional 90 days of warranty.
#1 - You have 14 days from the date of purchase to return your computer with no questions asked.
#2 - You have 90 days of FREE phone tech support.
#3 - You have the standard one year Apple warranty.
#4 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years. You can obtain AppleCare anytime up to the first year of the purchase of your computer.
Take FULL advantage of your warranty. Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired. -
My 2011 macbook pro shuts off all the time!
My 2011 macbook pro started shutting off with increasing frequency. It was very frustrating. I installed mavericks and now it seems to shut off about every 5 minutes! Only if I'm working, if it's streaming it seems fine. I think it would be impossible to actually get work done. I've read many others are having the same problem and taking theirs in for costly ineffective repairs. I can't afford to pay Apple to "chase it's tail".I may just go PC. Has anyone found out what the issue really is and how to fix it?
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
This procedure is a diagnostic test. It makes no changes to your data.
Please triple-click anywhere in the line below on this page to select it:
syslog -k Sender kernel -k Message CSeq 'n Cause: -' | tail | awk '/:/{$4=""; print}' | pbcopy
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window by pressing the key combination command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
Wait for a new line ending in a dollar sign ($) to appear below what you entered.
The output of the command will be automatically copied to the Clipboard. If the command produced no output, the Clipboard will be empty. Paste into a reply to this message.
The Terminal window doesn't show the output. Please don't copy anything from there. -
Problem description:
I upgraded to Yosemite recently. Now my computer acts like it has a virus although my virus checker says it is clean. It is slow, freezes all the time, I have to turn off my computer to get it to work again. I don’t like the new Yosemite.
EtreCheck version: 2.0.7 (93)
Report generated October 30, 2014 at 3:57:56 AM CDT
Hardware Information: ℹ️
MacBook Pro (15-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1440 x 900
AMD Radeon HD 6750M - VRAM: 512 MB
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 0:26:55
Disk Information: ℹ️
APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 498.88 GB (434.65 GB free)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.devguru.driver.SamsungComposite (1.4.12 - SDK 10.6) Support
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.4.12 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungACMData (1.4.12 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungMTP (1.4.12 - SDK 10.5) Support
[not loaded] com.devguru.driver.SamsungSerial (1.4.12 - SDK 10.6) Support
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
[loaded] com.trendmicro.itis.dca.plist Support
[running] com.trendmicro.itis.uimgmt.agent.plist Support
[running] com.trusteer.rapport.rapportd.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[running] com.trendmicro.icore.av.plist Support
[running] com.trendmicro.icore.main.plist Support
[running] com.trendmicro.icore.wp.plist Support
[running] com.trendmicro.itis.plugin.plist Support
[running] com.trusteer.rooks.rooksd.plist Support
[running] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
[running] com.amazon.cloud-player.plist Support
[failed] com.facebook.videochat.[redacted].plist Support
[loaded] com.trendmicro.itis.uninstaller.plist Support
[running] com.zeobit.MacKeeper.Helper.plist Support
User Login Items: ℹ️
Flux Application (/Applications/Flux.app)
iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Trend Micro Titanium Application (/Applications/TrendMicro.localized/iTIS.app)
Dropbox Application (/Applications/Dropbox.app)
AdobeResourceSynchronizer ApplicationHidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Genieo Application (/Incompatible Software/Genieo.app)
KiesViaWiFiAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesViaWiFiAgent.app)
KiesAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)
fuspredownloader ApplicationHidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 3.1.0.24 - SDK 10.8 Support
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
CouponPrinter-FireFox_v2: Version: Version 1.1.7 - SDK 10.5 Support
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
User Internet Plug-ins: ℹ️
WebEx64: Version: 1.0 - SDK 10.6 Support
NPRoblox: Version: 1, 2, 8, 25 - SDK 10.9 Support
Safari Extensions: ℹ️
Omnibar (Disabled)
3rd Party Preference Panes: ℹ️
Flash Player Support
Flip4Mac WMV Support
Trusteer Endpoint Protection Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
14% WindowServer
5% Safari
4% Dropbox
2% hidd
1% lsregister
Top Processes by Memory: ℹ️
172 MB Safari
142 MB softwareupdated
90 MB rapportd
66 MB Dropbox
64 MB com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
33 MB Free RAM
1.40 GB Active RAM
1.38 GB Inactive RAM
1.08 GB Wired RAM
4.82 GB Page-ins
237 MB Page-outsThank you all for the help. My mac still freezes. I've deleted what you suggested. I hope it did it right. Can you check and help me out?
Also I went through the list and saw this
MATSHITADVD-R UJ-8A8
Could this be the reason why my CD/DVD player quit working because it's crap?
thanks
Problem description:
My macbook pro still freezes at times and i have to power it off and on again after downloading Yosemite. This never happened prior. This is my second time running etresoft. I deleted the mackeeper as suggested. What else is going on?
EtreCheck version: 2.0.11 (98)
Report generated November 4, 2014 at 10:26:26 AM CST
Hardware Information: ℹ️
MacBook Pro (15-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1440 x 900
AMD Radeon HD 6750M - VRAM: 512 MB
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 2 days 18:23:38
Disk Information: ℹ️
APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 498.88 GB (433.64 GB free)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/SmartSwitch.app
[not loaded] com.devguru.driver.SamsungACMControl (1.4.12 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungACMData (1.4.12 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungComposite (1.4.12 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungMTP (1.4.12 - SDK 10.5) Support
[not loaded] com.devguru.driver.SamsungSerial (1.4.12 - SDK 10.6) Support
Problem System Launch Agents: ℹ️
[failed] com.apple.CallHistoryPluginHelper.plist
[failed] com.apple.CallHistorySyncHelper.plist
[failed] com.apple.cmfsyncagent.plist
[failed] com.apple.coreservices.appleid.authentication.plist
[failed] com.apple.icloud.fmfd.plist
[failed] com.apple.rcd.plist
[failed] com.apple.spindump_agent.plist
[failed] com.apple.telephonyutilities.callservicesd.plist
[failed] com.apple.warmd_agent.plist
Problem System Launch Daemons: ℹ️
[failed] com.apple.awdd.plist
[failed] com.apple.ctkd.plist
[failed] com.apple.ifdreader.plist
[failed] com.apple.nehelper.plist
[failed] com.apple.periodic-weekly.plist
[failed] com.apple.tccd.system.plist
[failed] com.apple.wdhelper.plist
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
[loaded] com.trendmicro.itis.dca.plist Support
[running] com.trendmicro.itis.uimgmt.agent.plist Support
[running] com.trusteer.rapport.rapportd.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[running] com.trendmicro.icore.av.plist Support
[running] com.trendmicro.icore.main.plist Support
[running] com.trendmicro.icore.wp.plist Support
[running] com.trendmicro.itis.plugin.plist Support
[running] com.trusteer.rooks.rooksd.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
[running] com.amazon.cloud-player.plist Support
[failed] com.facebook.videochat.[redacted].plist Support
[loaded] com.trendmicro.itis.uninstaller.plist Support
User Login Items: ℹ️
Flux Application (/Applications/Flux.app)
iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Trend Micro Titanium Application (/Applications/TrendMicro.localized/iTIS.app)
Dropbox Application (/Applications/Dropbox.app)
AdobeResourceSynchronizer ApplicationHidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
KiesAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)
fuspredownloader ApplicationHidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)
KiesViaWiFiAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesViaWiFiAgent.app)
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 3.1.0.24 - SDK 10.8 Support
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
CouponPrinter-FireFox_v2: Version: Version 1.1.7 - SDK 10.5 Support
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
User Internet Plug-ins: ℹ️
WebEx64: Version: 1.0 - SDK 10.6 Support
NPRoblox: Version: 1, 2, 8, 25 - SDK 10.9 Support
3rd Party Preference Panes: ℹ️
Flash Player Support
Flip4Mac WMV Support
Trusteer Endpoint Protection Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
9% Safari
6% WindowServer
5% com.apple.WebKit.Plugin.64
4% hidd
0% authd
Top Processes by Memory: ℹ️
172 MB Safari
146 MB com.apple.WebKit.Plugin.64
56 MB WindowServer
52 MB iTunes
47 MB com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
64 MB Free RAM
1.13 GB Active RAM
1.07 GB Inactive RAM
1.10 GB Wired RAM
23.40 GB Page-ins
1.55 GB Page-outs -
Macbook Pro is slow, freezing all the time and has Wi-Fi problems
Hello!
My Macbook Pro started acting kinda strange a couple of weeks ago. It's slow, freezing all the time and constantly connecting and reconnecting to the Wi-Fi network after around half a minute of usage.
Here is the story, as far as I know:
In the start of 2014, pup-up boxes started popping up on my Macbook Pro. They said that I had to enter a password for the Keychain to gain access to a service or something. The odd thing about it was that I had never set up my iCloud Keychain. It just started appearing without me knowing why. Unfortunately, I didn't know the password for this due to the fact that I never set it up. I tried every password combination that could possibly work, but I didn't get through it. I tried different solutions, but nothing worked out. I solved it by simply making a new user account on my Mac. I used this for like 1 month before the whole Mac with all its user started messing itself up.
It might be worth to notice that this secondary-user didn't require a password to log in, so when I closed my Macbook and re-opened it, it would continue where it was left off. This might have been the reason for the Mac sometimes to get really warm while being in my backpack, which might also have caused the problem. I am not sure though.
After using the secondary user for a while, the Mac started acting strange again. This time it was something different. One day, my girlfriend started up my Macbook Pro and noticed that it was extremely slow. I assumed it was just in the need of a restart, but that wasn't it. The computer started freezing all the time at first. It froze when I clicked something in an application, and I had to wait like 10 seconds for it to go back to normal. If I was typing anything on Facebook, it would freeze, but I could still use any other tab of the browser without any problems. However, they would freeze to if I did anything special on other websites. Every other program would also freeze for reasons like typing or clicking on anything.
After a short while, it started being really slow during startup and use. A few days ago, my Macbook Pro also started disconnecting from Wi-Fi networks while trying to load pages. It doesn't disconnect every time, but it does sometimes. It tries to reconnect after that, and if it succeed's, everything is back to normal for a while.
Additionaly, the battery have been draining faster, and when it reached 0%, the computer turned off and closed all the open programs. Normally it has entered Sleep Mode, but not anymore.
Do any of you have any clue what the issue might be?
I have done the following:
- Reset PRAM
- Restore to system defaults
- Installed AVG Antivirus and scanned it
- Repaired and verified disk in Disk Utility.
- Uninstalled Adobe Flash Player.
I hope anyone can help me! I really need my computer for educational use!1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the request of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
Here's a summary of what you need to do, if you choose to proceed: Copy a line of text from this web page into the window of another application. Wait for the script to run. It usually takes a few minutes. Then paste the results, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, wait, paste again. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin; clear; Fb='%s\n\t(%s)\n'; Fm='\n%s\n\n%s\n'; Fr='\nRAM details\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; AC="com.autodesk.AutoCAD com.google.GoogleDrive"; H='^[[:space:]]*((127\.0\.0\.1|::1|fe80::1%lo0)[[:space:]]+local|(255\.){3}255[[:space:]]*broadcast)host[[:space:]]*$'; NS=networksetup; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; M () { find -L "$d" -type f | while read f; do file -b "$f" | egrep -lq XML\|exec && echo $f; done; }; AT () { o=`file -b "$1" | egrep -v '^(A.{16}t$|cann)'`; Ps "${1##*/} format"; }; Pc () { o=`grep -v '^ *#' "$2"`; l=`wc -l <<< "$o"`; [[ l -gt 25 ]] && o=`head -n25 <<< "$o"`$'\n'"[$((l-25)) more line(s)]"; Pm "$1"; AT "$1"; }; Pm () { [[ "$o" ]] && o=`sed -E '/^ *$/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/U.+\/Shared\//b'$'\n''s/(\/Users\/)[^/]+/\1USER/g' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o=`echo $o`; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; R () { o=; [[ r -eq 0 ]]; }; SP () { system_profiler SP${1}DataType; }; id -G | grep -qw 80; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; SP Software | sed -n 's/^ *//;5p;6p;8p'; h=(`SP Hardware | awk '/ Id/{print $3}; /Mem/{print $2}'`); o=$h; Ps "Model"; o=$((h[1]<4?h[1]:0)); Ps "Total RAM (GB)"; o=`SP Memory | sed '1,5d;/[my].*:/d'`; [[ "$o" =~ s:\ [^O]|x([^08]|0[^2]|8[^0]) ]] && printf "$Fr" "$o"; o=`SP Diagnostics | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; p=`SP Power`; o=`awk '/Cy/{print $NF}' <<< "$p"`; o=$((o>=300?o:0)); Ps "Battery cycles"; o=`sed -n '/Cond.*: [^N]/{s/^.*://p;}' <<< "$p"`; Ps "Battery condition"; for b in FireWire Thunderbolt USB; do o=`SP $b | sed -En '1d;/:$/{s/ *:$//;x;s/\n//g;s/\).*/)/p;};/^ *(V.+ [0N]|Man).+ /{s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};/Apple|Genesy|Intel|SMSC/{s/.//g;h;}'`; Pm $b; done; o=`pmset -g therm | sed 's/^.*C/C/'`; [[ "$o" =~ No\ th|pms ]] && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; [[ "$o" =~ =\ [^GO] ]] || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; a=(/ ""); A=(System User); for i in 0 1; do o=`cd ${a[$i]}L*/Lo*/Diag* || continue; for f in *.{cr,h,pa,s}*; do [[ -f "$f" ]] || continue; d=$(stat -f%Sc -t%F "$f"); [[ "$f" =~ h$ ]] && grep -lq "^Thread c" "$f" && f="$f *"; echo "$d ${f%%_2*} ${f##*.}"; done | sort | tail`; Pm "${A[$i]} diagnostics"; done; grep -lq '*$' <<< "$o" && printf $'\n\t* Code injection\n'; o=`syslog -F bsd -k Sender kernel -k Message CReq 'caug|GPU |hfs: Ru|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|timed? ?o|WARN' -k Message Ane 'SMC:' | tail -n25 | awk '/:/{$4=""; $5=""};1'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); n=$((${#s[*]}-1)); c="${s[*]}"; o=${s[$n]}%; Ps "CPU usage by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); n=$((${#s[*]}-1)); s[$n]=${s[$n]%[+-]}; c="${s[*]}"; o=$((s[$n]>=25000?s[$n]:0)); Ps "Mach ports used by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | awk 'NR>1 && !/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|openld|post[fg]|x)/{print $3}'`; Pm "Extrinsic daemons"; o=`launchctl list | awk 'NR>1 && !/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; o=`for d in {/,}L*/Lau*; do M; done | egrep -v 'com\.apple\.(CSConfig|server)' | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`for d in /{S*/,}L*/StartupItems; do M; done`; Pm "Startup items"; sys=`pkgutil --regexp --only-files --files com.apple.pkg.* | sort | uniq | sed 's:^:/:'`; b=`sed -E '/^.+Lib.+\/Contents\/Info.plist$/!d;s/\/Info.plist$//;/Contents\/./d' <<< "$sys"`; l=`egrep '^/usr/lib/.+dylib$' <<< "$sys"`; [[ "$b" && "$l" ]] && { o=`find -L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo}* -type d -name Contents -prune | grep -Fv "$b" | while read d; do test -f "$d/Info.plist" || continue; ID=$($PB\ :CFBundleIdentifier "$_") || ID="No bundle ID"; printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; o=`find /usr/lib -type f -name *.dylib | grep -Fv "$l"`; Pm "Extrinsic shared libraries"; :; } || echo $'\nReceipts missing'; o=`for e in INSERT_LIBRARIES LIBRARY_PATH; do launchctl getenv DYLD_$e; done`; Pm "Inserted dylibs"; o=`find -L {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; i=`route -n get default | awk '/e:/{print $2}'`; I=`$NS -listnetworkserviceorder | sed -En '/ '$i'\)$/{x;s/^\(.+\) //p;q;};x'`; n=`$NS -getdnsservers "$I" | awk '!/^T/{printf "not "}'`; Ps "DNS (${n}from DHCP)"; o=`$NS -getinfo "$I" | awk '/k:/{if ($3 !~ "(255\.){3}0") print $3}'`; Ps "Netmask"; R && o=`sudo profiles -P | grep : | wc -l`; Ps "Profiles"; f=auto_master; [[ `md5 -q /etc/$f` =~ ^b166 ]] || Pc $f /etc/$f; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; f=/etc/hosts; Pc "hosts" <(egrep -v "$H" $f ); AT $f; Pc "User launchd" ~/.launchd*; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; LD="$(`find /S*/*/F* -type f -name lsregister | head -n1` -dump)"; o=`for ID in $AC; do [[ "$LD" =~ $ID ]] && echo $ID; done`; Pm "Application check"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed -E 's/(\..*$|-[1-9])//g'; o=`find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l`; Ps "Restricted user files"; cd; o=`SP Fonts | egrep 'id: N|te: Y' | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist | while read f; do plutil -s "$f" >&- || echo $f; done`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} file count"; done; o=; [[ UID -eq 0 ]] && o=root; Ps "UID"; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "syntax error," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
after the last Yosemite update on my MacBook pro I turned the FileVault on, now my Mac is freezing all the time and encrypting the drive looks like going to last forever and I am unable to use my MacBook pro what must I do???!!!
1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB ' com.adobe.AAM.Updater-1.0 com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.adobe.SwitchBoard com.apple.aelwriter com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.citrixonline.GoToMeeting.G2MUpdate com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper com.oracle.java.JavaUpdateHelper org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.startx ' ' 879294308 4071182229 461455494 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 3694147963 1233118628 2456546649 2806998573 2778718105 2636415542 842973933 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 523110921 3873345487 ' 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<10) print "com.apple.";} ' ' { sub(/ :/,"");print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]".plist\t"c[i];if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"cksum "F|getline C;split(C, A);C="checksum "A[1];"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F" ("T", "C")";else F=F" ("C")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */ /;' ' s/^.+ |\(.+\)$//g;p ' '/\.(appex|pluginkit)\/Contents\/Info\.plist$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' ' /EVHF|MACR/d;s/^.+: //p;' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' pluginkit scutil dtrace profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil lsof test osascript\ -e );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender Req 'fsev|kern|launchd' -k RefProc Rne 'Aq|WebK' -k Message Rne 'Goog|ksadm|probe|Roame|SMC:|smcD|sserti|suhel| VALI|ver-r|xpma' -k Message Req 'abn|bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|NVDA\(|pagin|proc: t|Roamed|rror|SL|TCON|Throttli|tim(ed? ?|ing )o|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,Ex}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,In{p,ter},iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' " -F '\$Time \$Message' -k Sender kernel -k Message CSeq 'n Cause: -' " );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors App\ extensions Lockfiles Memory\ pressure SMC Shutdowns );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};A'$((7+i))'() { v=` eval sudo "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};';done;A9(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2 7 8;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;B1&&D73 19 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 54 12 56;D23 5 14 12 14;D22 6 36 13 15;D22 20 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D82 35 49 61 51;D82 11 17 17 20;for i in 0 1;do D82 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A8 18 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 26 50 64;B7 16;C3 52;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D73 21 0 32 19;D73 10 42 32 40;D82 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 21 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D83 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 10 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 21 48 49 49;B3 4 22 57;A1 21 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A9;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
I have had it for 2 weeks now, got it brand new at the apple store, it freezes all the time, and reboots itself, sometimes when i start it, purple dots cover the screen and i have to hold the power button. a 2 week old computer is not supposed to do this! it wastes all its time being so flashy that it just craps out all the time. sometimes i feel like i should have stayed with my virus covered PC. at least when it shut down randomly you could turn it back on, but with the macbook pro, it just keeps restarting itself over and over. need help with this, any answers?
Here's a novel thought. Take it back to the vendor. Should have done that one week ago.
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How come that a 1600+ dollars laptop freezes all the time??
Just bought the new MacBook Pro 13 with retina and it's cursor freezes all the (time 5 times a day )
I don't get it .its unbelievable
please fix thatJust bought the new MacBook Pro 13 with retina and it's cursor freezes all the (time 5 times a day )
I don't get it .its unbelievable
please fix that -
During regular browsing and normal activity Firefox freezes and crashes Happens all the time. Everything is up to date and i belive the lug ins are also current. not sure what the issue is.
Mozilla have pathetic support, they suggest you reboot Firefox. That's great advice when you may be doing some major work and you lose all the sites you are working across. Their CEO needs slapping, no customer support.
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Brand new iPod keeps freezes all the time, Why?
The problem started early this year with my old iPod classic (couple years old) was beginning to freeze all the time so I just thought it was time to get a new one so I did but the same probably happened straight away and just just died after 2 weeks of constant resting so I got a brand new replacement and the same thing is happening to this one too, my question is why does this still happen and how to stop it?
You are still under warranty. Call Apple Care, get a case number and keep it handy.
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I just downlouded the latest version of the Muse CC and it doesn't work well, it freezes all the time, in particular with the tools. Example the selection tool doesn't wor at all. Is there any solution for this problem?
Hi!
I restarted the computer, but the same issue happens again. When I move my mouse over some object or tool, it doesn’t come active at all (only some of the tools works) When I try to change “site properties”, I can’t choose tablet or phone mode or even I can’t select the checkboxes, only thing what I can do is change the numbers (high and width) . After all the main problem is that I can’t select some of the items or functions by mouse, but only by the keyboard. -
Brand new New IPad freezes all the time, on everything
I bought a New IPad a little over a month ago, to replace an aged laptop for my wife. Unfortunately the New IPad freezes all the time, about every five minutes, sometimes sooner, sometimes later. It freezes on pretty much everything, Safari, Chrome, even app store. I've tried reset, upgrading to IOS 6, pretty much everything I know off. I checked message usage, which is low, and I constantly make sure there isn't many apps running. But nothing helps. To me it's really a piece of crap. Very very frustrating.
My observation, although not very conclusive, is that everytime it freezes, it's in the middle of network activity.
Once it freezes, home button doesn't work at all, so no way to switch app, or kill an app.
Has anyone experienced the same? it's more likely a hardware issue, such as memory chip problem?
Any idea or suggestion to help, I'll appreciate.Not normal. Take it to an Apple Store for evaluation.
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
Cheers, Tom
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