Macbook Pro doesn't get CD/DVD inside the superdrive

Hi every body!
Last August I bought my first Mac, a Macbook Pro 15''.
Less than two months after that, I have the next problem: when I want insert any CD/DVD on the SuperDrive, It doesn't accept it (it doesn't get the CD/DVD inside the Mac).
But if I leave the CD/DVD in the Superdrive and then I suspend and wake up the laptop, then the superdrive get the CD/DVD inside! It also happens when I restart the laptop with de CD/DVD in the Superdrive.
I have intented to restart the SMC but it doesn't work. I can't turn on the computer and then insert a CD/DVD.
Someone can help me?
(Sorry about my english, I'm spanish xD)

The collect policy depends on the country and it doesn't matter where and how you bought it, every legit purchase is backed with a year of global apple warranty .. if you suspect the same , I suggest you take yours to for a quick walk to the apple store

Similar Messages

  • Hi! I've got CS3 Design Standard - the actual disks and Software License certificate. It was installed on my laptop which crashed and could therefore not be uninstalled. I have now installed it on my new MacBook Pro, but cannot get it registered with the

    Hi! I've got CS3 Design Standard - the actual disks and Software License certificate. It was installed on my laptop which crashed and could therefore not be uninstalled. I have now installed it on my new MacBook Pro, but cannot get it registered with the serial number. Is it because it wasn't uninstalled on the previous laptop? What to do now?? Thx!

    Maybe this can help someone else...  I simply had to properly uninstall CS3 and reinstall it again after that.  I think that sorted it!  I also remember having a similar issue with Macs at work a couple of years back.  Not sure whether the same applies to CS5/CS6.  Here's a link on how to properly uninstall CS3 on Windows XP, Windows Vista and Mac OS.  I'm on OS X 10.9.2 but it worked just fine.  Remove Creative Suite 3 and CS3 products

  • I have a MacBook Pro laptop purchased in June 2011, and the superdrive no longer works.  Rather than have it replaced, I'll buy a 3rd party superdrive that plugs into the USB port.  Does it need it's own power source, or will the USB port suffice?

    I have a MacBook Pro laptop purchased in June 2011, and the superdrive no longer works.  Rather than have it replaced, I'll buy a 3rd party superdrive that plugs into the USB port.  Does the external superdrive need it's own power source, or will the USB port provide enough power?

    The Apple external SuperDrive actually exceeds the allowed power draw. Because of this, it is only trouble-free on certain models that accommodate this excess.
    All others require an external Power source.

  • Information added at my work profile on MacBook Pro doesn't get to the other iclouds: my iphone and personal profile on MacBook Pro.

    Things added on other profiles (Iphone and personal profile on macbook pro) does get to my work profile, but not the contrary.

    Thank you!!
    Profile is which profile I chose to enter in  my SnowLeopard System. I created 2 profiles. One I enter to work, the other, personal, I enter to do my personal things when I go home.
    It worked weel for a while. I had muy icloud working on both profiles, with iCal, Agenda, etc. Now it doesn't anymore. On my work profile the information from icloud only gets in, not out.

  • Brand new MacBook Pro doesn't get past grey screen (with spinning gear)

    Hello,
    I'm a new Apple customer - I bought a new 15" MacBook Pro during the Black Friday sale last week. Since purchase, I've installed the software I needed (Office, CS4) and have used it to browse the web and write emails.
    Today when I tried to use it, I simply got to the grey screen with the Apple logo on it and the spinning gear device underneath - got absolutely no further.
    I have done the following (running from mains adaptor - but the battery indicator is reporting 7 lights anyhow):
    1. Boot from the OSX Install Disc, and run the disc repair utility. It reported no problems found. Restarted... same problem.
    2. Boot holding down SHIFT to go into safe mode. Underneath the spinning gears, a progress bar filled up to 100% and then disappeared; leaving the grey screen, logo, and spinning gears. Nothing further.
    3. Boot holding Option, P, R as per the manual to reset the PRAM. According to the manual there should have been a chime/beep - there wasn't. It just sits on the grey screen, logo, spinning gears. Nothing further.
    Right now I've got a £1300 MacBook Pro less than a week old and it appears to have just packed up.
    Am I missing anything here, or should I just return it?
    Thanks,
    Chris

    Definitely take it back!
    My friend bought a new iMac from the Regents St. store a few weeks ago, just before the update to the new models came out, and after a week she couldn't get it to boot. I felt very embarrassed as I had persuaded to her to switch to Mac after years of PC woes, so a broken mac after a week didn't look do me any favours. The genius guys didn't mess around, they took back the dead one and gave her a new one, this time she got the new version, they also threw in iWork free as a good will gesture. New one is running fine.
    If you haven't already got Applecare, I highly recommend buying it within the next 12 months. I have needed it on a couple of occasions after the standard warranty ran out and the tech support has been brilliant, got me working again no quibbles.

  • How do I install CS6:Design Standard onto my iMac? I already had it on my MacBook Pro and should get 2 downloads with the student version?

    I bought the student version of CS6 Design standard 3 years ago and installed it on my MacBook Pro. I now just purchased an iMac and would like to download it onto this as well. I should be able to download it onto two computers from what I understand, but when I insert the disk for download, there is no install.app on the disk any longer. I only see set-up.exe (which is for windows). How can I get the programs downloaded onto my iMac?

    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.6| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • HT3205 My MacBook pro doesn't have any power. The charger light is green and the little lights along the side are green for a few seconds then fade.  Any advice?

    Well it won't turn on despite the indicator lights all being green showing it has power!

    Troubleshooting a MacBook, MacBook Air or MacBook Pro that won't turn on

  • What MacBook Pro will I get better performance with the 2.4ghz 256 SSD or the 2.6ghz 128 SSD these are also refurbished models

    I'll wanting to buy one of these these are refurbished and cannot choose please help me thanks :)

    Refurbished 13.3-inch MacBook Pro 2.4GHz Dual-core Intel i5 with Retina Display
    Originally released October 2013
    13.3-inch (diagonal) Retina display; 2560-by-1600 resolution at 227 pixels per inch
    8GB of 1600MHz DDR3L SDRAM
    256GB Flash Storage1
    720p FaceTime HD camera
    Intel Iris Graphics
    Apple Certified Refurbished
    OR
    Refurbished 13.3 inch MacBook Pro 2.6Ghz Dual-Core Intel i5 with Retina
    Originally released October 2013
    13.3-inch (diagonal) Retina display; 2560-by-1600 resolution at 227 pixels per inch
    8GB of 1600MHz DDR3L SDRAM
    128GB Flash Storage1
    720p FaceTime HD camera
    Intel Iris Graphics
    Apple Certified Refurbished
    Which one is the better one, they are the same  price what one will run faster and what one would you buy
    Many Thanks :)

  • My macbook pro doesn't charge or operate when the battery is connected. When I remove it, it works fine only with the charger only

    My laptop is a macbook pro 13 (mid 2010).  When the battery is connected on it, the light of the magsafe adapter does not turn on, and the laptop neither. I shall note that the computer was operating normally before the battery was totally empty. I removed the battery and it operates normally. When I put it back, it's again dead, neither charges the battery, nor starts up.
    What do you think is the problem about?

    Thanks for your response! Resetting the SMC does not change anything.
    More information: I used another MagSafe charger and it worked with the battery connected, like nothing happened. I run the apple hardware test and it showed that everything is ok! I would replace my MagSafe adapter, but except that it works fine without the battery, it also works fine on another macbook pro. I am confused! Any more advice please??

  • I have a Macbook Pro 15 Late 2011, can i replace the superdrive with an data 3 hdd or does it only work with sata2?

    I was wondering if the superdrive can be replace with an sata 3 hdd or whether it should be a sata2 hdd.
    I´ve heard of problems with sata 3 ssd´s as superdrive replacement.
    thx

    thank you, but the hdd that i was thinking about comes with an 6Gb/s interface...
    http://www.hgst.com/tech/techlib.nsf/techdocs/79BA810F702AD64E88257977006375D8/$ file/TS5K1000_ds.pdf
    do you think i could use this model in the optibay ?

  • Macbook Pro doesn't recognize DVD

    My MacBook Pro doesn't read some DVD's! I'm trying to install my camera's software, but the drive doesn't read the DVD! It just make some odd noises and then ejects the disc. However, it can still read discs I burned on my other Mac and it recognizes blank CD's and DVD's! Is anyone going through the same issue?

    It's the DVD for Mac. And I'm having the same problem with other DVDs. The drive just recognize blank discs and discs burned on other macs.

  • My macbook pro power adaptor getting heated

    Hi
    My macbook pro power adaptor getting heated  & ultimately melting the coil which leads to power off.
    Is there any solution for that.

    我刚刚尝试了一下,我的电源适配器也好热!但是不至于融化的温度,可以尝试换一个吧。
    I just have a try, I find my power adapter is very hot! But it is not the melting temperature.U can try to change another.

  • My MacBook Pro doesn't accept CDs or DVDs anymore, but it did when I bought it 2 years ago. How can I get it to read disks again?

    My MacBook Pro doesn't accept CDs or DVDs anymore, but it did when I bought it 2 years ago. How can I get it to read disks again?
    My quess is that the new software just doesn't allow the disk drive to work. I would love an explanation why this doesn't work and some help getting it to work. It's really frustrating because I get a bunch of CDs from work and never get to listen to them on my MacBook.

    Make sure the discs are free of finger prints. The optical drive cannot read a disc with smudges and dust.
    Check Finder > Preferences > General
    Make sure:  CDs, DVDs, and iPods, is selected.

  • Macbook Pro doesn't read Double layer DVD ?

    I have a Macbook Pro 15", about 4-5 years old, and it isn't reading a double layer DVD? Is there anyway of reading this DVD in this machine?
    I have even tried reading it through my 1 year old Macbook on that DVD drive which does read DVD DL and it still doesn't work?
    How come it doesn't read this Verbatim DVD-DL but when you install software from elsewhere it does read the DVD's, which are also DL are they not?

    Okay. Well my Macbook Pro allows other DVD's to be viewed in the drive, and the DL DVD that has the media on it works on the Macbook but not the Pro. And of course the Macbook Pro doesn't write to DL, it is only supposed to read DL, so the media was burnt on the Macbook and not the Pro, so I don't think it is the DVD or the drive.
    Therefore I am a little bit lost. If anyone else has any other clues I would be greatful, I will clean the drive in the meantime.
    Thanks, Ian

  • Macbook pro doesn't recognize internal speakers

    my macbook pro  doesn't recognize internal speakers and there is a red light inside the headphone port.  How can I get the speakers working again?

    In addition to what dominc23 suggests, you may try jiggling a toothpick or cocktail stirrer in order to trip the internal switch.  If all fails, the Apple store genius bar is you last resort.
    Ciao.

Maybe you are looking for

  • Exchange certificates and services setup for internal and external clients access on separate domains.

    I have the following on my local network. Server DomainA -> Small Business server 2003/Exchange 2003 Server DomainB -> Windows 2008 R2/Exchange 2013 Clients Domain A ->  Windows XP/Outlook 2003 Clients Domain B -> Windows 7/Outlook 2007/2010 Problem:

  • HDR photos not showing in moments gallery and not sharing correctly via iCloud

    I have an iPhone 4s with ios 7 and when I take hdr photos that are not showing in my moments collection. They have the thumbnail but not the full image when I select the image and when I go to share them to icloud they don't import into iphoto either

  • Probem with SAX parser

    Hi to averybody! I'm trying to parse a xml file using SAX parser but I found a problem. When the method public void characters(char[] ch, int start, int length) I try to print the content in this way: for (int i = start; i <= length; i++) System.out.

  • Can't write to flash1: in a 3 switch stack

    I have a 3 switch stack at a remote office consisting of a 48 port 3750X, 24 port 3750X PoE, and a 48 port 3750v2.  Currently this stack is functioning normally and is running 12.2(55)SE3 (universal on the X's, ipservices on the 3750v2).  I want to u

  • ACS 5 Radius IP Assignment

    We have number of GPRS terminals, they work in our private APN. Can we assign static or dynamic IPs to them? Terminals work with IP, not with PPP. We have direct connect with ISP via serial interface. ISP forwards all Radius traffic to our ACS applia