MacBook Pro doesn't turn off or restart
Hello!
I have a MacBook Pro 15,4 " 2,2 Ghz Core 2 Duo with Mac Os X 10.4.10 and all the updates. I have been experiencing some problems when I try to restart or switch off the computer. All the programs will close down and the "Mac Os x interface" (The top bar, the dock, the icons on the desktop) dissapear (as they do when you normally try to shut it / restart it), but my actual background picture will remain there for ages, as the computer doesn't restart or shut down.
It just remains there until.....I decide to shut it down by pressing the power on/off button.
Are there any other users with this problem? Should I call Apple/go to an Apple Store (and stay without laptop for almost a week?).
Any advice on this issue would be kindly appreciated.
Regards.
I ran into a similar situation after I had reinstalled the OS and updates. I tried several things like disconnecting my external drives, forcing a shut down, taking the battery out then outting the battery back in and starting up. I think worked was Resetting MacBook Pro System Management Controller (SMC)
http://docs.info.apple.com/article.html?artnum=303319
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My MacBook pro doesn't turn off whith the "turn off" command in the apple menu
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Sounds like you need a SMC Reset, have a Magsafe issue, perhaps a battery issue. Perhaps a power issue in your location, try another outlet, location or power line.
See #1 here and let it charge overnight.
Step by Step to fix your Mac
If you don't want to deal with the local Apple Authorized Reseller, call Apple/AppleCare and since it's under warranty they will send the machine to one of their Apple Authrized Repair centers.
You can take the machine to a local Apple Store and they will test it too, bring the Magsafe as well, it might be broken or not conecting correctly. -
My Macbook Pro (15 Inch) turns off randomly!!
My Macbook Pro (15 Inch) turns off randomly (Usually when it triggers graphic card)
Here I have a problem report. can anyone tell me what is happening????
Interval Since Last Panic Report: 45976 sec
Panics Since Last Report: 15
Anonymous UUID: 674ECA2E-A451-E88A-AB3B-EFBF7EDC1E9E
Sun May 12 23:22:40 2013
panic(cpu 0 caller 0xffffff7f9c3a8b25): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80bad36000 0x0a5480a2, D0, P3/4
Backtrace (CPU 0), Frame : Return Address
0xffffff808bbfb7e0 : 0xffffff801bc1d626
0xffffff808bbfb850 : 0xffffff7f9c3a8b25
0xffffff808bbfb8e0 : 0xffffff7f9c4a24b3
0xffffff808bbfb940 : 0xffffff7f9c4a2527
0xffffff808bbfb9b0 : 0xffffff7f9c7b7853
0xffffff808bbfbaf0 : 0xffffff7f9c4c8659
0xffffff808bbfbb20 : 0xffffff7f9c3b28da
0xffffff808bbfbbd0 : 0xffffff7f9c3adfac
0xffffff808bbfbdc0 : 0xffffff7f9c3af9ba
0xffffff808bbfbea0 : 0xffffff7f9c3431c4
0xffffff808bbfbef0 : 0xffffff7f9de4971f
0xffffff808bbfbf40 : 0xffffff7f9de488e7
0xffffff808bbfbf60 : 0xffffff801bc3dcde
0xffffff808bbfbfb0 : 0xffffff801bcb26b7
Kernel Extensions in backtrace:
com.apple.NVDAResman(8.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f9c341 000->0xffffff7f9c643fff
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f9c2af000
dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7f9c32d000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7f9c2ea000
com.apple.nvidia.nv50hal(8.0)[9F3D09B5-3158-3D9E-BDA3-E71576AAD3B7]@0xffffff7f9 c651000->0xffffff7f9c973fff
dependency: com.apple.NVDAResman(8.0.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f9c3 41000
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f9c2af000
com.apple.driver.AGPM(100.12.69)[FBC949AC-F94D-39CD-96A0-C6F121EA7546]@0xffffff 7f9de47000->0xffffff7f9de56fff
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f9c2af000
dependency: com.apple.driver.IOPlatformPluginFamily(5.2.0d16)[3E8EEB7F-E05E-33DD-96B6-9DAFA EB4997B]@0xffffff7f9cdec000
dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7f9c32d000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7f9c2ea000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12C60
Kernel version:
Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333
Kernel slide: 0x000000001ba00000
Kernel text base: 0xffffff801bc00000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 1445307590702
last loaded kext at 32394222521: com.apple.driver.AudioAUUC 1.60 (addr 0xffffff7f9d656000, size 32768)
last unloaded kext at 230040050490: com.apple.driver.AppleUSBUHCI 5.2.5 (addr 0xffffff7f9cc27000, size 65536)
loaded kexts:
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.12.69
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.3.1f2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.GeForce 8.0.0
com.apple.iokit.IOBluetoothSerialManager 4.0.9f33
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f33
com.apple.driver.AppleMikeyDriver 2.3.1f2
com.apple.driver.AppleIntelHDGraphics 8.0.0
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleSMCLMU 2.0.2d0
com.apple.driver.ApplePolicyControl 3.2.11
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleIntelHDGraphicsFB 8.0.0
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.driver.AppleLPC 1.6.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMuxControl 3.2.11
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.AppleUSBTCButtons 235.4
com.apple.driver.AppleUSBTCKeyboard 235.4
com.apple.driver.AppleIRController 320.15
com.apple.driver.AppleUSBCardReader 3.1.0
com.apple.iokit.SCSITaskUserClient 3.5.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.2.2
com.apple.driver.AirPort.Brcm4331 602.15.22
com.apple.driver.AppleUSBHub 5.2.5
com.apple.driver.AppleAHCIPort 2.4.1
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.iokit.AppleBCM5701Ethernet 3.2.5b3
com.apple.driver.AppleUSBEHCI 5.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleACPIButtons 1.6
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.6
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.driver.DspFuncLib 2.3.1f2
com.apple.iokit.IOAudioFamily 1.8.9fc10
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOSurface 86.0.3
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f33
com.apple.iokit.IOBluetoothFamily 4.0.9f33
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.3.1f2
com.apple.iokit.IOHDAFamily 2.3.1f2
com.apple.nvidia.nv50hal 8.0.0
com.apple.NVDAResman 8.0.0
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.IOPlatformPluginFamily 5.2.0d16
com.apple.kext.triggers 1.0
com.apple.driver.AppleGraphicsControl 3.2.11
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.5
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOGraphicsFamily 2.3.5
com.apple.driver.AppleUSBHIDMouse 175.8
com.apple.driver.AppleHIDMouse 175.8
com.apple.driver.AppleUSBMultitouch 235.7
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.1
com.apple.iokit.IOUSBMassStorageClass 3.5.0
com.apple.driver.AppleUSBMergeNub 5.2.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1
com.apple.iokit.IO80211Family 500.15
com.apple.iokit.IOAHCIFamily 2.2.1
com.apple.iokit.IOUSBUserClient 5.2.5
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOUSBFamily 5.4.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.8.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.6
com.apple.iokit.IOPCIFamily 2.7.2
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f16
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.81.22)
Bluetooth: Version 4.0.9f33 10885, 2 service, 11 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545050B9SA02, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfa140000 / 6
USB Device: Apple Optical USB Mouse, apple_vendor_id, 0x0304, 0xfa143000 / 10
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 5
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 4
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 8
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3Welcome to Apple Support Communities
You have a Mid 2010 15-inch MacBook Pro and your log is showing a problem with the NVIDIA graphic.
HansanL wrote:
Kernel Extensions in backtrace:
com.apple.NVDAResman(8.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f9c341 000->0xffffff7f9c643fff
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f9c2af000
dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7f9c32d000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7f9c2ea000
com.apple.nvidia.nv50hal(8.0)[9F3D09B5-3158-3D9E-BDA3-E71576AAD3B7]@0xffffff7f9 c651000->0xffffff7f9c973fff
dependency: com.apple.NVDAResman(8.0.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f9c3 41000
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f9c2af000
com.apple.driver.AGPM(100.12.69)[FBC949AC-F94D-39CD-96A0-C6F121EA7546]@0xffffff 7f9de47000->0xffffff7f9de56fff
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f9c2af000
dependency: com.apple.driver.IOPlatformPluginFamily(5.2.0d16)[3E8EEB7F-E05E-33DD-96B6-9DAFA EB4997B]@0xffffff7f9cdec000
dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7f9c32d000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7f9c2ea000
These computers have got a damaged NVIDIA graphic which may cause unexpected restarts, kernel panics, black screens... See > http://support.apple.com/kb/TS4088
Fortunately, Apple is repairing these computers for free, so make a backup of your data and take your MacBook Pro to an Apple Store or reseller -
I forget to charge my MacBook Pro and it turned off because of that. Now it wont automatically connect to saved networks. I have to put in manually to make it work. Even after restating still the same. If I close the lid it looses conection. Sometimes pulling the Battery out will fixes it untill we forget to chage it.
Mac OS X version 10.6.8I forget to charge my MacBook Pro and it turned off because of that. Now it wont automatically connect to saved networks. I have to put in manually to make it work. Even after restating still the same. If I close the lid it looses conection. Sometimes pulling the Battery out will fixes it untill we forget to chage it.
Mac OS X version 10.6.8 -
My macbook pro doesn't turn on. The battery is charged but the screen stays black when I press the power button. Anybody has a solution for me please?
Try a #1 SMC Reset and see the Apple links, if that doesn't work make a appointment for a evaluation.
..Step by Step to fix your Mac -
When I plug the Lacie external disk to my Macbook pro, my computer turns off. Whats wrong?
Something certainly is wrong. Do not plug the external HHD in the MBP. Male an appointment at an Apple store genius bar and bring the Lacie with you.
Ciao. -
Hello,
Today something strange happened to my macbook pro. I turned it on, and when I went to check for updates the new update was available, so I clicked it.
Once it completed at the app store, it restarted and a whire screen with the Apple logo appeared and a bar.
Literally the bar only completes like 25% of its shading and then it shuts off. I don't know what to do, please help me.
Thanks for reading.Howdy Djjojo860,
Welcome to Apple Support Communities.
It sounds like there’s a startup issue with your MacBook Pro since installing the latest software update. I understand that this may be a frustrating issue, but the article linked below provides a lot of great information that can help you resolve the issue.
Mac OS X: Gray screen appears during startup - Apple Support
Take care,
-Jason -
Hi Friends..
I have mac book pro 2013. Today when I started its got suddenly turn off and also not turn on. The mac does not charged also not turn on. charger define only green light. I reset SMC but its not work.
Please If any one have Idea.Hi Dipang,
If your MacBook Pro will not turn on, you may want to follow the steps in this article to try to get it up and running again -
OS X Mavericks: If your computer won’t turn on
http://support.apple.com/kb/PH13978
Thanks for using Apple Support Communities.
Best,
Brett L -
MacBook Pro doesn't turn on after Win8 bootcamp installation
Hi,
I have installed Windows 8 on my MacBook Pro Retina 15,7" 500Gb 16GbRAM with the Bootcamp assistant. After that, i lowered the screen (like if i wanted to go on repose mode) and then, my mac doesn't turn on anymore.
All in black, no grey screen but the charge seems to work (the Green LED turns on when i connect it on the electricity, this is the only sign that something is still "alive" there)
Thank you all for the help!Its coming today, but i am just wondering if this is normal for macbook pro not to turn on randomly?
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Macbook pro doesn't turn on after full charge?
Hi, I bought used macbook pro yesterday from ebay. The macbook arrived clean in a secure box, i turned it on and it worked stright from there. I used it on battery for like 4 hours and then i shut it down and put it on charge and went to work. When i came back and i saw the battery was fully charged. i unplugged the macbook pro and tried to power it on. The macbook pro didn't respond, no light, no chime, no hard disk noise and no white screen!!
It just made me so much worried and started looking over the net. I found out some reset options and tried but invain. After all this i was so much stressed that i tried to contact the seller. The seller said he had it for about two years and never had any problem like that.
However I tried to power it up in morning and it just powered up and worked flawlessly.My question is what could have went wrong there?? I'm just worried if that problem is gonna come back again and again. I never had this sort of problem on my Vaio laptop. Is there anything that i dont understand about macbook or be cautious about??
However I must confess, I used 60W megsafe charger but only when my laptop was switched off and I was aware not to run it on 60W charger.
Thanks,
AdnanIts coming today, but i am just wondering if this is normal for macbook pro not to turn on randomly?
-
For several months my MacBook Pro screen randomly shuts off. The keyboard is on. To fix it I use the power button to shut the computer off. Today the entire computer turned off. It took several tries to turn it back on. What is causing this?
Are kernel panics occurring?
http://support.apple.com/kb/ts3742
If so, log it and post it for inspection:
http://support.apple.com/kb/ht2546
Ciao. -
Does anyone have any advise when a Macbook Pro doesn't boot and has a blank screen? The fan is running but there are no backlights working.
Depending on your model MBP, see Article: http://support.apple.com/kb/TS2377 MacBook Pro: Distorted video or no video issues These computers were manufactured between approximately May 2007 and September 2008
If you are under warranty and/or have AC, give them a call.
Out of warranty, take your MBP to your local AS and/or AASP. -
MacBook Pro doesn't turn on after 10.7.3 update
Hello,
Recently I have updated my macbook pro (15-inch early 2008) with OS X Lion to 10.7.3 version. After the computer restarted and installed the update it turned off, then when I tried to turn it on and it didn't do, do you have a similar issue after 10.7.3 update?, the screen never turns on and I can only hear the sound of DVD drive and immediately turns off, can you please help me to solve this issue? Thank you very mucho for your suggestionsTry these three things in this order:
Reset your computer's PRAM
http://docs.info.apple.com/article.html?path=Mac/10.7/en/mh26871.html
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/HT3964
Mac OS X: Starting up in Safe Mode
http://support.apple.com/kb/HT1455 -
Hi
When I shut off my macbook pro the grey screen and wheel turn but won't shut off? helpHold down the power button till it does a hard shut down. Then restart in safe mode by holding the shift key down till it begins to load with a progress line meter.
Starting up into Safe Mode forces a directory check of the startup volume. After it starts in safe mode then shut down and see if it will restart and shut down normally. -
My macbook pro won't turn off help!
Today I was using my macbook pro and I didn't realize it but I had 0% battery so it turned off. I hurried to plug in the charger and turned back on my computer but the problem is that now I can't turn it back off. I have tried using the power button, and everything under the apple like restart, log off and nothing will work. Help!
Hi...
Try Resetting the System Management Controller (SMC)
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