MacBook Pro erased files on its own?
I have a 13" MacBook Pro that is currently running OS X 10.8.4. About 5 days ago I took a trip with my mother and left the computer at home. Came home yesterday, got on my computer, and noticed that the background had changed. When I tried to access some files I needed for work, they were all gone. All of my files, documents, pictures, music, etc., were gone. My programs were still there (Photoshop, Parallels, etc.), but everything else was not. It was as if someone had entirely reset the computer. I asked my dad and brother about it, and everyone swears that my computer wasn't used while I was gone. Is there any reason why my computer would do that on its own? Is there anyway to get my files back? I have an external HD that thankfully has some files on it, but I haven't backed up my computer recently (which I'm now realizing was a mistake). But, if my files are gone for good I will at least have some of them. I greatly appreciate the help.
Oh my gosh. I am in idiot. That's exactly what happened. I have a password set on my computer, so someone in my household must have "forgotten" () they used the laptop. I panicked and just went straight for the worst conclusion! Thank you so much!
Similar Messages
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MacBook Pro turned off on its own and now won't turn back on.
MacBook Pro turned off on its own and now won't turn back on. Battery had 41% just before this happened and green indicator on power cord is showing, so it seems like it's charging. What should I do?
The led on the power adapter should be amber if it is charging. Green just indicates that it is supplying power to the MBP.
Try a SMC reset:
http://support.apple.com/kb/ht3964
Ciao. -
I have a 15inch Macbook Pro that has recently been acting wacky. It feels like someone else is controlling my computer but all my sharing featured are turned off and i have my firewall on so i doubt its being remote controlled. Using my cursor is a constant battle. Sometimes its fine other times it won't cooperate. At random times the cursor will move and highlight a word and define it. YES Define the highlighted word. While on safari it'll randomly zoom in on the webpage im on, and contiue to highlight and try to switch pages. It'll switch from desktop to dashboard on its own as well as make my launch pad disappear and reaapear. without me touching it at all. SOMEONE HELP !
There are several possible causes for this issue. Please take each of the following steps that you haven't already tried until it's resolved. Some may not apply in your case.
1. Follow the instructions in this support article, and also this one, if applicable. A damaged or defective AC adapter could be the cause, even if it's the right kind.
2. Open the Bluetooth preference pane in System Preferences and delete all pointing devices other than the trackpad, if applicable. Disconnect any USB pointing devices. By a "pointing device," I mean a peripheral that moves the cursor, such as a trackpad, mouse, trackball, or graphics tablet. A plain keyboard is not a pointing device.
3. Start up in safe mode and test, preferably without launching any third-party applications. If you don't have the problem in safe mode, but it comes back when you restart as usual, stop here and post your results. Do the same if you can't start in safe mode. If there was no difference in safe mode, go on to the next step.
4. Reset the System Management Controller.
5. If you're using a Bluetooth trackpad, investigate potential sources of interference, including USB 3 devices.
6. A swollen battery in a portable computer can impinge on the trackpad from below and cause erratic behavior. If you have trouble clicking the trackpad, this is likely the reason. The battery must be replaced without delay.
7. Press down all four corners of the trackpad at once and release. If there's any effect, it's likely to be temporary, and the unit needs to be serviced or replaced.
8. There's a report that a (possibly defective) Thunderbolt Ethernet adapter can cause the built-in trackpad of a MacBook to behave erratically. If you're using such an adapter, disconnect it and test.
9. There's also a report of erratic cursor movements caused by an external display that was connected but not turned on.
10. If none of the above applies, or if you have another reason to think that your computer is being remotely controlled, remove it from the network by turning off Wi-Fi (or your Wi-Fi access point), disconnecting from a Bluetooth network link, and unplugging the Ethernet cable or USB modem, whichever is applicable. If the cursor movements stop at once, you should suspect an intrusion.
11. Make a "Genius" appointment at an Apple Store to have the machine and/or external trackpad tested. -
Macbook Pro getting restarted of its own....
Dear Apple Support Team,
I have a Macbook Pro (2009) running on Mountain Lion OS X. For last few days the Mac I am facing 4 issues with my Mac:
1. Battery is draining is sleep mode. The system information shows battery is NORMAL.
2. Bluetooth sign in Menu bar keeps on toggles between 'Bluetooth Available" and "Bluetooth not Available'
3. Fan issue very strange. If Mac is on wodden table, fan is normal. If I touch bottom of Mac, the Fan starts ..Any clue?
4. Mac is getting restarted of it own. Could you please guide me how to resolve it? Below is the error report
I am sorry to say that ever since my Mac has gone to Apple Store, it has gone cranky. Last month I got the internal speakers changed and after that it is going crazy....
Below is the error details:
Interval Since Last Panic Report: 69285 sec
Panics Since Last Report: 2
Anonymous UUID: A38AA2D3-2DD2-B036-8633-CD771B71DC91
Sun Aug 18 23:09:33 2013
panic(cpu 1 caller 0xffffff800f8b8655): Kernel trap at 0xffffff800fbb1e4d, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x00000001524f2868, CR3: 0x000000002f823000, CR4: 0x0000000000000660
RAX: 0xffffff801a020908, RBX: 0xffffff801d701288, RCX: 0xffffff80176a3de0, RDX: 0x0000000000000000
RSP: 0xffffff80176a3cd0, RBP: 0xffffff80176a3d20, RSI: 0xffffff801d701288, RDI: 0xffffff801eea9088
R8: 0xffffff80176a3dd8, R9: 0x0000000000000000, R10: 0x0000000000000010, R11: 0xffffff80176a3ea8
R12: 0x0000000000000001, R13: 0x0000000000000001, R14: 0xffffff802525ee48, R15: 0x0000000000000000
RFL: 0x0000000000010282, RIP: 0xffffff800fbb1e4d, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x00000001524f2868, Error code: 0x0000000000000000, Fault CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff80176a3970 : 0xffffff800f81d626
0xffffff80176a39e0 : 0xffffff800f8b8655
0xffffff80176a3bb0 : 0xffffff800f8ce17d
0xffffff80176a3bd0 : 0xffffff800fbb1e4d
0xffffff80176a3d20 : 0xffffff800fb97ebc
0xffffff80176a3e10 : 0xffffff800fb7bdf0
0xffffff80176a3e40 : 0xffffff800fb76f69
0xffffff80176a3ef0 : 0xffffff800fb76e77
0xffffff80176a3f50 : 0xffffff800fbe16aa
0xffffff80176a3fb0 : 0xffffff800f8ce9c3
BSD process name corresponding to current thread: WebProcess
Mac OS version:
12E55
Kernel version:
Darwin Kernel Version 12.4.0: Wed May 1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64
Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36
Kernel slide: 0x000000000f600000
Kernel text base: 0xffffff800f800000
System model name: MacBookPro5,5 (Mac-F2268AC8)
System uptime in nanoseconds: 13658870279862
last loaded kext at 13520914187632: com.apple.iokit.IOBluetoothUSBDFU 4.1.4f2 (addr 0xffffff7f91aa6000, size 12288)
last unloaded kext at 13000359364740: com.apple.iokit.IOBluetoothUSBDFU 4.1.4f2 (addr 0xffffff7f91aa4000, size 8192)
loaded kexts:
com.avast.PacketForwarder 1.3
com.avast.AvastFileShield 2.0.0
com.apple.iokit.IOBluetoothUSBDFU 4.1.4f2
com.apple.filesystems.smbfs 1.8.4
com.apple.nke.pppoe 1.8
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AGPM 100.12.87
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.4f2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.1.4f2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.4.5
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleBacklight 170.2.5
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.GeForce 8.1.2
com.apple.driver.SMCMotionSensor 3.0.3d1
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.driver.AppleIRController 320.15
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.AppleUSBCardReader 3.1.7
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AirPort.Brcm4331 615.20.17
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleUSBHub 5.5.5
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AppleAHCIPort 2.5.2
com.apple.nvenet 2.0.19
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleUSBOHCI 5.2.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2.1
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.nke.ppp 1.8
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.4f2
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.iokit.IOBluetoothFamily 4.1.4f2
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.driver.AppleGraphicsControl 3.4.5
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.nvidia.nv50hal 8.1.2
com.apple.NVDAResman 8.1.2
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5
com.apple.iokit.IOUSBMassStorageClass 3.5.1
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.iokit.IO80211Family 530.4
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOUSBFamily 5.6.0
com.apple.driver.NVSMU 2.2.9
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.26 GHz, 4 GB, SMC 1.47f2
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334548312D4346382020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.4f2 12041, 2 service, 11 devices, 1 incoming serial ports
Network Service: PPPoE, PPP (PPPoE), ppp0
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: Hitachi HTS545032B9SA02, 320.07 GB
Serial ATA Device: HL-DT-ST DVDRW GS23N
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26500000 / 2
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x04600000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2
I look forward for your expert opinion
Regards
PuneetDear Dominic,
Thanks!
I tired as you suggested. The battery is not draning anymore but still the mac restarts on its own and also it doesnt go in sleep mode if i click of 'sleep' icon on Apple Tab.
Latest error report
Interval Since Last Panic Report: 39141 sec
Panics Since Last Report: 1
Anonymous UUID: A38AA2D3-2DD2-B036-8633-CD771B71DC91
Thu Aug 22 00:06:29 2013
panic(cpu 0 caller 0xffffff80034b8655): Kernel trap at 0xffffff80037f1291, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000000, CR3: 0x00000000471dd000, CR4: 0x0000000000000660
RAX: 0xffffff8090ebd000, RBX: 0x0000000000000001, RCX: 0xffffff8003a5cba0, RDX: 0xffffff80147f9dc8
RSP: 0xffffff807c143b40, RBP: 0xffffff807c143b60, RSI: 0x0000000000040004, RDI: 0x0000000000000000
R8: 0x00000000000001ff, R9: 0x0000000000000000, R10: 0xffffff807bfc6000, R11: 0x0000000000000000
R12: 0x0000000000000010, R13: 0xffffff8010a99400, R14: 0xffffff8003ae1b20, R15: 0xffffff8014948240
RFL: 0x0000000000010202, RIP: 0xffffff80037f1291, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff807c1437e0 : 0xffffff800341d626
0xffffff807c143850 : 0xffffff80034b8655
0xffffff807c143a20 : 0xffffff80034ce17d
0xffffff807c143a40 : 0xffffff80037f1291
0xffffff807c143b60 : 0xffffff80037f14a9
0xffffff807c143b90 : 0xffffff80037f213d
0xffffff807c143c00 : 0xffffff80037eef0b
0xffffff807c143c50 : 0xffffff7f846a2afb
0xffffff807c143c80 : 0xffffff7f846a2d94
0xffffff807c143cb0 : 0xffffff7f84694b5a
0xffffff807c143da0 : 0xffffff800384907a
0xffffff807c143e00 : 0xffffff8003864f00
0xffffff807c143e50 : 0xffffff8003495c4c
0xffffff807c143e80 : 0xffffff8003420b3d
0xffffff807c143eb0 : 0xffffff8003410448
0xffffff807c143f00 : 0xffffff800341961b
0xffffff807c143f70 : 0xffffff80034a6536
0xffffff807c143fb0 : 0xffffff80034ce9e3
Kernel Extensions in backtrace:
com.apple.iokit.IOBluetoothFamily(4.1.4f2)[DDCDB040-B00B-3133-A379-7D8B0DAFA4E8 ]@0xffffff7f8468f000->0xffffff7f84732fff
dependency: com.apple.iokit.IOUSBFamily(5.6.0)[065077C5-A49E-3C52-BDC0-60169E293563]@0xffff ff7f84222000
BSD process name corresponding to current thread: blued
Mac OS version:
12E55
Kernel version:
Darwin Kernel Version 12.4.0: Wed May 1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64
Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36
Kernel slide: 0x0000000003200000
Kernel text base: 0xffffff8003400000
System model name: MacBookPro5,5 (Mac-F2268AC8)
System uptime in nanoseconds: 16412526559412
last loaded kext at 16405763434881: com.apple.iokit.IOBluetoothUSBDFU 4.1.4f2 (addr 0xffffff7f85694000, size 12288)
last unloaded kext at 16369000538024: com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.4f2 (addr 0xffffff7f85610000, size 155648)
loaded kexts:
com.apple.iokit.IOBluetoothUSBDFU 4.1.4f2
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.4f2
com.apple.nke.pppoe 1.8
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AGPM 100.12.87
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleBacklight 170.2.5
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.GeForce 8.1.2
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.1.4f2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.4.5
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.SMCMotionSensor 3.0.3d1
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.driver.AppleIRController 320.15
com.apple.driver.AppleUSBCardReader 3.1.7
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleUSBHub 5.5.5
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AirPort.Brcm4331 615.20.17
com.apple.driver.AppleAHCIPort 2.5.2
com.apple.nvenet 2.0.19
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleUSBOHCI 5.2.5
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2.1
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.4f2
com.apple.nke.ppp 1.8
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.iokit.IOBluetoothFamily 4.1.4f2
com.apple.driver.AppleGraphicsControl 3.4.5
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.nvidia.nv50hal 8.1.2
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.NVDAResman 8.1.2
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.driver.AppleSMC 3.1.4d2
com.apple.kext.triggers 1.0
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5
com.apple.iokit.IOUSBMassStorageClass 3.5.1
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IO80211Family 530.4
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOUSBFamily 5.6.0
com.apple.driver.NVSMU 2.2.9
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Kindly suggest if there is any other way? -
MacBook Pro shut down on its own resulting in 0% of CPU being idle
Dear Friends at Apple,
I'm concerned that the sudden & complete shut down and the fact that the notebook is running VERY HOT (temperature wise) is putting my 2010 MacBook Pro in danger of total ruin. Is this an indication that the hard drive or CPU is about to burn up?
Please help!!! I'm SO VERY CONCERNED! I depend on my notebook so much!!!
Blessings and thanks,
cmpi5555You may be right in your assessment regarding your Mac shutting down because it reaches the thermal shutdown temperature. The only thing that's a bit unusual is that it shouldn't reach that point after simply watching 16 minutes of YouTube videos.
Download the 14-day trial version of iStat Menus 4 and monitor your temps and your fan speeds. See if the temps increase and the fans are above 6000rpms when watching videos.
Call back,
Clinton -
Macbook pro trackpad moving on its own!
hello,
i have problem with my macbook pro, the trackpad moving on by itself! and open applications. i couldn't stop it!There are a few ways to fix this problem:
1. You might have some dirt and debris inside your computer. If anything is stuck in the Trackpad there are some ways to take it out. If you have a removable battery, take out the battery and then blow in the Trackpad. If you have a non-removable battery, you can keep pressing down on the sides of the Trackpad, hold it down, and blow in.
2. The Trackpad might have leveled down making the mouse stay clicked. The only way to do this is if you have a removable battery. Remove the battery and then push the Trackpad up from underneath. If you have a non-removable battery, take your Mac to the Genius Bar.
3. Your battery could be swelling making the Trackpad move. To check the condition of your battery, hold down the option key and click on the battery icon in the menu bar. If the condition is anything other than Normal, take your Mac to an Apple Store to get it replaced.
4. Do a SMC reset. To learn how to do that, go to http://support.apple.com/kb/ht3964
5. Do a NVRAM/PRAM reset. To learn how to do that, go tohttp://support.apple.com/kb/ht1379
6. If nothing above worked than you should take your Mac to an Apple Store. -
My Macbook Pro Keeps Restarting on its Own
Here is a copy of the kennel report:
Anonymous UUID:
FF9A9950-66ED-6C81-EAD0-391756B500A6
Tue Sep 23 10:09:44 2014
panic(cpu 0 caller 0xffffff7f8448afb0): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80a1a52000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.35/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 0), Frame : Return Address
0xffffff807de9b140 : 0xffffff8002022fa9
0xffffff807de9b1c0 : 0xffffff7f8448afb0
0xffffff807de9b290 : 0xffffff7f82b29eab
0xffffff807de9b350 : 0xffffff7f82bf349a
0xffffff807de9b390 : 0xffffff7f82bf350a
0xffffff807de9b400 : 0xffffff7f82e72056
0xffffff807de9b530 : 0xffffff7f82c16b39
0xffffff807de9b550 : 0xffffff7f82b308fd
0xffffff807de9b600 : 0xffffff7f82b2e408
0xffffff807de9b800 : 0xffffff7f82b2f386
0xffffff807de9b8e0 : 0xffffff7f83ade9c2
0xffffff807de9b920 : 0xffffff7f83aee37f
0xffffff807de9b940 : 0xffffff7f83b1c33b
0xffffff807de9b980 : 0xffffff7f83b1c39b
0xffffff807de9b9c0 : 0xffffff7f83af3e15
0xffffff807de9ba10 : 0xffffff7f83abfb5e
0xffffff807de9baa0 : 0xffffff7f83abbae7
0xffffff807de9bad0 : 0xffffff7f83ab9636
0xffffff807de9bb00 : 0xffffff80024cbe03
0xffffff807de9bb90 : 0xffffff80024cdcff
0xffffff807de9bbf0 : 0xffffff80024cb81f
0xffffff807de9bd40 : 0xffffff80020b6558
0xffffff807de9be50 : 0xffffff8002026bf1
0xffffff807de9be80 : 0xffffff80020139f5
0xffffff807de9bef0 : 0xffffff800201e043
0xffffff807de9bf70 : 0xffffff80020c976d
0xffffff807de9bfb0 : 0xffffff80020f3b46
Kernel Extensions in backtrace:
com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63C 159F]@0xffffff7f82ada000->0xffffff7f82d42fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f826bb000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f82aca000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f82a87000
com.apple.driver.AppleMuxControl(3.4.35)[1BFF66C1-65E4-3BB3-9DEE-B61C3137019B]@0 xffffff7f8447d000->0xffffff7f8448ffff
dependency: com.apple.driver.AppleGraphicsControl(3.4.35)[09897896-ACBD-36B5-B1D4-0CCC4000E 3B3]@0xffffff7f84475000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f82a2f000
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f826bb000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f82a87000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f84478000
com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56A 3A4AC]@0xffffff7f82d4d000->0xffffff7f82ff6fff
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f82ada000
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f826bb000
com.apple.GeForceTesla(8.2.4)[B6C71E9A-E304-354B-80AD-C69C9032D367]@0xffffff7f83 a9e000->0xffffff7f83b68fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f826bb000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f82aca000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f82a87000
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f82ada000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
13C64
Kernel version:
Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
Kernel slide:
0x0000000001e00000
Kernel text base: 0xffffff8002000000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 5199276998860
last loaded kext at 4486862395604: com.apple.filesystems.smbfs 2.0.1 (addr 0xffffff7f845ba000, size 335872)
last unloaded kext at 389593698384: com.apple.driver.AppleUSBUHCI 656.4.1 (addr 0xffffff7f83339000, size 65536)
loaded kexts:
com.aladdin.kext.aksfridge 1.0.2
com.eltima.ElmediaPlayer.kext 1.0
com.vara.driver.VaraAudio 1.0.3
com.apple.filesystems.smbfs 2.0.1
com.apple.filesystems.msdosfs 1.9
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.15
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleMikeyDriver 2.6.0f1
com.apple.driver.AppleIntelHDGraphics 8.2.4
com.apple.driver.AppleHDA 2.6.0f1
com.apple.driver.AppleIntelHDGraphicsFB 8.2.4
com.apple.GeForceTesla 8.2.4
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.2.3f10
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleMuxControl 3.4.35
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleLPC 1.7.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleIRController 325.7
com.apple.driver.AppleUSBCardReader 3.4.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.driver.AppleUSBHub 666.4.0
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.AppleGraphicsDeviceControl 3.4.35
com.apple.kext.triggers 1.0
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.DspFuncLib 2.6.0f1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.5fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.nvidia.classic.NVDANV50HalTesla 8.2.4
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.iokit.IOSurface 91
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.iokit.IOBluetoothFamily 4.2.3f10
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleGraphicsControl 3.4.35
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.nvidia.classic.NVDAResmanTesla 8.2.4
com.apple.driver.AppleHDAController 2.6.0f1
com.apple.iokit.IOHDAFamily 2.6.0f1
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.7.0d10
com.apple.driver.AppleSMC 3.1.8
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IO80211Family 630.35
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 675.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Anybody have any idea why this could be?GPU Panic on a MacBookPro6,2... I refer you to these comments by Linc Davis: Mavericks unstable on macbook pro
-
HT4628 My 20111 macbook pro will intermittently turn its wifi off
Hello,
My 20111 macbook pro will intermittently turn its wifi off (often when it wakes up or loses signal with a station). It then won't turn back on unless I restart the computer. There are also issues with my screen starting up with a much lower resolution than normal (which reverts about half way through start up to the normal resolution). and every once in awhile a patch of checkers will appear for a few seconds and then disappear.
any ideas? are these all caused by the same problem?Make a "Genius" appointment at an Apple Store to have the machine tested.
Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros (do this only if you know how to restore, and you have at least two independent backups.) Don’t erase the Lion recovery partition, if present. -
My external hard disk not working properly in my macbook pro . anyone help me . its seagate hard disk
You need to get some software that allows your Mac to read and write to the NTFS disk. There's a whole bunch of stuff out there, but this program has a good review, and you can try it for free. I would move everything off of your external drive, reformat it into Mac OSX extended, and use it for your Mac. You don't need NTFS anymore, unless you still have a Windows computer that needs it.
-
TS1367 Will reinstalling the memory card from my MacBook pro erase my saved data?
Will reinstalling the memory card from my MacBook pro erase my saved data?
My MacBook pro that I purchased in mid 2010 has been having some issues lately.
It's been running slow, which is very irregular since in 2010 I spent a lot of money to get the top of the line in every aspect. It's usually faster than fast and able to run multiple programs and browsers at a time.
The other day it began to act up. I did the smc reset the pram reset and it still had been running vveerryy ssllooww. :(
Now I was on it this morning and it was a bit unbalanced as I moved it to another table and it shut off completely. No sleep light, no response to the power button. It's just a dead hunk of junk. :( the only thing that gives me hope is that the battery life indicated is still working for some reason and it responds to the power adaptor when plugged in the light on the plug turns on as if the computer is acknowledging it.
Please help me. For the first time ever I am about to take apart my precious MacBook pro, but I want to make sure I am aware of what I am doing before I do it. I have read the support guide instructions through a few times so far and I am curious if removing the memory and reinstalling it will erase anything?
Is there hope?
Also currently I am unable to get to an apple store/ genius bar any live person at a store until this weekend. I am trying to avoid taking it in for I, like everyone else, need my computer for school and work and don't have the time or gas money to drive to one since I'm not in a metro area. : S
Please help!
Thanks for your time.No, does not erase any data if you upgarede or reinstall RAM sticks.
You'd better upgrade RAM to get better performance, I suppose.
http://eshop.macsales.com/shop/memory/Apple_MacBook_MacBook_Pro/Upgrade/DDR3
PS:Macbook Pro community is:
https://discussions.apple.com/community/notebooks/macbook_pro -
i bought macbook pro 2 days ago. its battery decrease quickly. i've callibrated the battery. i charge the battery full but when i remove the adapter, its battery goes 97% within 2 minutes. please help
that seems normal: http://support.apple.com/kb/TS1909. Also, new macs do not require battery calibration: http://support.apple.com/kb/HT1490
-
Is there any way to connect my 2011 macbook pro to my PC laptop (Dell) so that I can get files off of the Mac? The display on the pro is out and I've got a black screen. The computer turns on. Actually it turned on one time after many tries and when I took it the Mac store the guy hit restart before I could stop him. I don't have another Mac to back up files to in restart 7 mode and I can't see my external hard drive to copy to when the computer has no display, so I am at a loss on how to get the files. I would like to get them before I send in for repairs. Any suggestions are appreciated.
The only other thing I can think of is to pull the drive out and hook it to another machine with a USB enclosure. Something like this:
http://www.amazon.com/Vantec-NexStar-2-5-Inch-External-Enclosure/dp/B002JQNXZC/r ef=sr_1_2?ie=UTF8&qid=1388312417&sr=8-2&keywords=2.5+enclosure
Then you could read it like an external USB drive. It's easy to open up and get the drive out. -
I have had my Mac Pro for over two years, but only since maybe two weeks ago have I had this issue. I always put the computer to sleep when I'm not using it, but lately it will wake up "on its own" with the least provocation. The most frequent catalyst is static electricity, when I feel a spark from touching my doorknob, or turning on my lamp, or taking off my sweater, the computer will turn on, even if I'm a few feet away. Plugging the power cable into my nearby MacBook will do it too. And I think, though I can't remember exactly, that it sometimes happens without anything electrical happening nearby, just seemingly at random! Does anyone know if I can do anything about this?
This is for a Mac that won't sleep.
Here is KB article HT1776 with their tips.
Mine follow;
USB devices and hubs often cause Macs to not sleep or wake quickly from sleep (notably HP printers and scanners, HP all in ones, and Cannon scanners). Disconnect all USB except for keyboard and mouse and try. If it sleeps, add one back at a time testing after each one to find the culprit.If you've set your Mac to receive faxes, it may not be able to sleep. It might also have a damaged preferences file.
If you use your Mac for faxing, open System Preferences. click Print & Fax, click the Faxing tab, and uncheck the Receive Faxes On This Computer box.
If that doesn't work or you've never faxed on your Mac, go to Finder/Hard Drive /Library/Preferences/SystemConfiguration and delete the com.apple.PowerManagement.plist and com..apple.AutoWake.plist files (if your Mac asks, type your admin. password).
If the latter file isn't present in the folder, go to user name(probably your name)/Library/Preferences, delete the com.apple.systemuiserver.plist file, and reboot your Mac.
Hope this helps!
P.S. One member here reported this (Michael Gleason);
"I have had this problem with my IMac G5. It is surprisingly irritating. LaCie's Silverkeeper backup software was the cause. By default it gave itself permission to wake up the computer to check if a backup was needed. Do you have this or a similar program installed which has scheduled activities including wake-up permissions as an option?"
Dave Hamilton provided this link, xlr8yourmac.com, to a member, which addresses failure of deep sleep with some users that updated and added new FireWire and USB card.
Also, here is Apple KB article TA2469 about PCI cards and sleep.
tomhorvat adds this; After few days of messing around I found out that I had desktop background (wallpaper) set to change every 1 minute.
After unchecking "Change picture..." in system preferences (under Desktop/Screen saver), my powerbook went to sleep all by itself.
Tristan Currier noticed this; "I have a Canon printer(shared) and my imac would not sleep. I opened up printer/fax in system prefs and noticed it said the printer was in use when it was off. Opened up the printer queue and noticed about 7 pending documents. Deleted them all and now it sleeps.
Check the printer queue!"
Good Luck! DALE -
MacBook Pro flashes file folder with question mark and startup manager will not run
My son's MacBook Pro won't boot (gets the flashing file folder with question mark). When I try to open startup manager (holding "option" key during boot does not do it). Other posts suggest inserting the install disk, but I am pretty sure that for Lion, there was no disk, it was just off the website through the App Store. Any further suggestions?
Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless. -
Macbook PRO - Cursor has mind of own. Lose control and don't know what is causing???
Unable to control cursor at times. Seems to have a mind of its own. Know it is some software, but what and how do I correct???
There are several possible causes for this issue. Take each of the following steps until it's resolved.
1. Follow the instructions in this support article.
2. Open the Bluetooth preference pane in System Preferences and check for unknown or forgotten input devices. Disconnect any USB input devices that you aren't using.
3. Boot in safe mode and test, preferably without launching any third-party applications. If you don't have the problem in safe mode, but it comes back when you reboot as usual, stop here and post your results. If you can't boot in safe mode, do the same. If you booted in safe mode and there was no change, go on to the next step.
4. Reset the System Management Controller.
5. If you're using a Bluetooth trackpad, investigate potential sources of interference, including USB 3 devices.
6. A swollen battery in a MacBook Pro or Air can impinge on the trackpad from below and cause erratic behavior. If you have trouble clicking the trackpad, this is likely the reason. The battery must be replaced.
7. There's a report that a (possibly defective) Thunderbolt Ethernet adapter can cause the built in trackpad of a MacBook to behave erratically. If you're using such an adapter, disconnect it and test.
8. There's also a report of erratic cursor movements caused by an external display that was connected but not turned on.
9. If none of the above applies, or if you have another reason to think your computer is being remotely controlled, remove it from the network by turning off Wi-Fi (or your Wi-Fi access point), disconnecting from a Bluetooth network link, and unplugging the Ethernet cable or USB modem, whichever is applicable. If the cursor movements stop at once, you should suspect an intrusion.
10. Make a "Genius" appointment at an Apple Store to have the machine tested.
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