Macbook pro facetime wont connect

Recently purchased a 13" Macbook pro but can't connect on face time. When I make a call (I am currently in the US - my friend is in the UK) it says 'connecting' but then rings out and says my friend is unavailable. When my friend calls me, I accept, it says it's 'connecting' but then says I missed the call. Its very frustrating becuase making facetime calls from here to there using my and my friend's iphone 5Cs works perfectly using the same Apple IDs.
Am running Mavericks 10.9.3. Have signed in wiht apple ID. Have broadband internect connection. Have tried switching Facetime off and on in preferences, resigning in, and rebooting. Have read the troubleshooting guides posted by apple on here, but nothing is fixing this issue for me. Come on apple please sort this out!
Thanks
Olly

Unable to make or receive FaceTime calls after April 16, 2014

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Open System Preferences > Network then select the Wi-Fi tab.
Drag the school wi fi network name to the top of the list.
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message edited by; cs

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message edited by; cs

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