MacBook Pro Failure
My MacBook Pro turned off whilst in use. When attempting to re-start, the HD light shows activity for about 5 seconds before going out and the machine will not boot. Nothing shows on the screen. The battery status indicated fully charged, and the power cord was connected when the problem ocurred.
Any suggestions about what the problem might be?
Since you're still under warranty (and six months into your one-year warranty, it's a good idea to think about purchasing the AppleCare Extended Warranty) I would just take the machine to your local Apple Store or an AASP and have them run diagnostics on the machine. If it's faulty hardware, not caused by user damage, they should fix the problem for no charge.
Good luck,
Clinton
Similar Messages
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I have a Macbook Pro 15inch which I purchased in November 2011 and I have a Failure Code on the hardware diagnostics showing 4MEM/61/40000000: 0X843ba098. What does this mean.
I double checked the RAM are seated correctly, reinstalled, switched the them around and still show the same error in report. I copied for your review, any ideas? Is there another scan or system test I can try?
Version: 3A222
Test Suite: Extended Test
Result: Failed
Failure Code:4MEM/9/40000000: 0x84675018 -
Liquid spill; macbook pro failure 6 mos. later?
I need some help on this one, sorry it's kind of long:
We bought a macbook pro from a large appliance store here in the chicago area at Christmas 08. We were told that while it was returned unit, it was in fine working condition. We had purchased extended warranties from this store before that covered physical damage, and used said warranty on a camcorder that one of my kids dropped. Since I have 2 tweens, I bought the extended coverage, was assured by the salesman that physical damage was covered.
Used the computer on a Sunday night, wouldn't turn on Monday morning. We brought it back to the appliance store, since it was only 6 mos. old and we had the extended warranty.
Results back were that the logic board, RAM, and fan were all shot due to massive corrosion. They said we spilled something in it. After researching online what happens when liquid is spilled in a laptop and the steps required to attempt to fix it, I knew we could not have spilled anything in it. Because my husband and I use it every day, we would have certainly known that there was a problem because it seems that if liquid is spilled it has to be taken care of immediately or the damage is immediate and fatal.
What we've theorized is that whoever returned it could have spilled something in it, let it dry out for a few days, and returned it. It would have started up and operated, so the store would have taken it back. Over the last 6 mos. that we owned it, is it possible that corrosion from whatever was left of the liquid spilled on it would be so pervasive that it would cause the massive system failure described above 6 mos. later?
Any help or insight would be appreciated.Yes, it's possible. That's actually why there are moisture sensors inside the case.
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MacBook Pro failure to start up after update.
I updatd to the new apple software to my MacBook Pro and on its restart it loads to the point that it shows the apple symbol with a progress bar and then shuts down before I can get to the home screen. Have attempted a restart on 3 or 4 occasion with no success.
I have also attempted a genius bar appointment with no success due to no availability of appointments.
Any help would be appreciated?the following happens every time:
Starts up with apple logo
Shows my profile, I click and type in password
Apple logo stays and a loading bar starts (update progress?)
Bar progresses about 5% and stops, progress disappears,, MacBook shuts down.
Two possible issues.
1: Failed firmware update
2: Corrupted OS X boot and the at boot fsck drive repair can't fix it.
Run through this list of fixes, hopefully you have backups of your data off the machine.
..Step by Step to fix your Mac
Gray, Blue or White screen at boot, w/spinner/progress bar
.Create a data recovery/undelete external boot drive -
Macbook Pro Melted Its Own Casing - Expert eyes needed on this photo please of my macbook pro
This is a 2008 15" Macbook Pro.
At the genius bar I pointed out that the computer was so hot I could barely hold it, so hot the computer had warped it's own plastic casing where it connects to the power source.
So the genius guy took it in the back, opened it up, diagnosed a fried logic board and said "For $310 we'll fix up anything in the computer, you'll get it back good as new." In 2010 the logic board also fried and was replaced, and the heat cooling system was then replaced - looks like the same issue all over again.
So I took it home to get the data off the hard drive, but when I brought it back a few days ago, the new 'genius' made a different diagnosis.
Without barely looking at it, without taking it in the back, and without listening to or believing anything I told him, the Genius Bar are calling this impact damage - overriding the previous genius's assessment.
How can the perfectly symmetrical ripple wave in the plastic which goes top to bottom through a half inch of plastic be created by impact damage? And that the plastic piece below is not warped would mean I would have had to have removed the bottom piece of the computer, dropped it, then put it back on, in order for it to not be warped like its top half.
Are there any expert eyes out there who have an opinion on this keeping in mind the symptoms?
Additionally when the computer was its hottest, the trackpad would not click. The plastic must have expanded from the heat. So it would click, but only if I pressed really really hard. Doing this one day the plastic on the trackpad actually shattered from clicking it. But the shattering must have removed the surface pressure from the expanded plastic and therefore the trackpad became fully functional again in its shattered state and that's how I've been using it for quite some time.
I really appreciate any expert support from the community here if you disagree with the 2nd geniuses because I am complaining through official channels. I do not want to pay extra for damage the computer did to itself. Especially when this is the 2nd time the logic board fried on this computer.
I am someone who has owned apple's first everything since the 80's, and have worked on two Apple commercials myself. I'm currently typing this post from a PC... Does Apple want to satisfy its customers anymore or what?
I never did get a feeback solicitation emailed about this appointment either, I wonder why.
<Edited by Host>Each time I look at this post - the moderator has edited it again into something different than I said. Moderator, I'd prefer to remove this entirely if you are going to change the meaning of it. How do we do this? The above posts at 9:25a and 9:57a are not my language at all. And the moderator looks to have removed my ability to edit my post.
An update to the discussion (which I will repost separately when the moderator removes these ones which s/he's altered) - apparently this happened to other people as well - enough to bring a class action suit on apple forcing them to repair the issue:
https://discussions.apple.com/thread/2536493
http://gigaom.com/apple/is-apple-blind-to-nvidia-related-macbook-pro-failures/
https://discussions.apple.com/thread/2675881?start=60&tstart=0
The Beverly Center apple store handled this 1000% better than the 3rd Street Promenade Store did - just got back the Macbook Pro, entirely repaired for $310, just like the 1st genius as 3rd Street Promenade told me would/should happen, overruling the 2nd set of geniuses Adrian, Phillipe and Matt.
I tried the 866 customer support # at apple to tell them about my unpleasant experience with 3rd Street Apple, and was routed around in circles being on hold for 12 minutes at a time - got nowhere. They told me I could give feedback at apple.com/feeback - but this site offers nowhere to plug in unpleasant experiences with the genius bar - only allow one to complain about equipment. So despite all the phone calls I've made, my experience has gone unheard by apple.
Though I've twice paid $300 to have the fried logic board replaced on this computer, I am asking apple to reverse the charges due to the class action and known issue with the NVIDIA graphics card on these models.
Not only did they replace the casing (which was melted), they replaced the battery which was leaking and had expanded, replaced the fried logic board, and the fried CD player. Additonally, when using this computer before, I periodically felt little shocks to my wrists where my skin contacted the edge of the casing. And the computer was so hot I couldn't hold it. If these aren't heat/power issues, I don't know what are. -
Multiple Hard Drive Failures on my Macbook Pro - Entourage reminders?
Over the past 2 months I've had three hard drives fail on three different macbook pro computers.
I've retraced my steps, searched many forums, and spoken with multiple Mac Geniuses but still can't figure out what's happening. The IT guy at work is about to kill me and I really want to figure out what's going wrong so I can fix it (or change my current behaviors).
Computer #1 - Out of the box, 2-3 weeks old. I took the computer home to do some work over the weekend. I didn't turn the it off before transporting it, but I did wait for it to go to sleep completely (I've since read that it takes a few moments while things in RAM switch over to the Hard Drive to save incase of power failure). I worked on it a bit at home, mostly just internet searches and a few word documents. When I returned to work my computer was running slowly and suddenly all of the programs locked. Since I've had this problem before with my personal computer (a G4 Powerbook), I tried the force quit options to no avail so I just held down the power key to power off. When I rebooted I got the dreaded "no" symbol.
Computer 2: IT gave me a used macbook pro that they repurposed for me. I made sure to shut down before transporting this computer. A few days later, before I even got to transfer all of my files, the computer started running slowly, programs locked. I eventually got the computer to shut itself down (as IT didn't want me to do a forced reboot) but upon restarting I got an even more dreaded screen, the folder with a question mark in it.
Computer 3: It was a fairly new computer, though a bit more ram, and probably only a few months old (used by a freelancer). It worked great. I took it home several times, transfered all of my files. Set up everything perfectly. Three weeks in, after working at my desk for about 4 hours, everything began to slow down. I called IT immediately and remotely sent a force shut down message. Nothing happened for about 15 minutes so I left for a meeting. I came back a few hours later and my computer was off. When it restarted, nothing appeared. There wasn't a "no" symbol or folder with a question mark in it, just a blank screen.
I've read and thought about all of the options.
- Large Magnet somewhere - It would have affected my personal computer (if at home) or my colleagues (if at work) or everyone else in nyc (while on the subway)
- Too hot - Possible I suppose, but how does running iTunes, powerpoint, and entourage do this?
- Downloaded something/Virus - We don't have administrative privileges. I can only update some software and send/receive folders. Plus, can any single file cause this much damage?
- Moved before asleep - This might have happened on the first computer, but I doubt it could happen to three. I always shut it down now before transporting, and I was sitting at my desk for hours before I had any trouble last time.
The one common factor that I haven't mentioned.
We use Entourage as a mail client here.
Each time the computer froze, the first things to freeze were the Entourage calendar reminders. Entourage seems to run strangely with the airport, but not with our LAN. When my computer froze last time, I had the aiport on but was working off the LAN. Could Entourage cause this much trouble? Has anyone else had trouble with entourage calendar reminders or failing hard drives?
Oh, and it also always happens on a Monday. I've taken the computers home multiple times though, so I'm not sure if it's something I'm doing during the transport or not, but the computer is always off now when I move it. I also cary my personal computer with me often, same routes and bags, so I'm not sure why it's not affected.
Thankscolumbus new boy wrote:
How crap is that?
It's not crap at all.
It's not that simple. For example, I've 3500 songs on my MacBook but don't want them all on my phone, so I have to manually select each song again???
There has to be a solution.
Why not simply make a playlist with the songs you want on the iPhone?
and maintain a current backup of your computer. -
Macbook Pro- shortly after upgrading to free software upgrade to Mavericks- 10.9.5-
has suddenly been freezing up, but went more directly to 'shutting down,' CRASHING on its own. Most of the time, if I'm even able to successfully get the laptop turned back on, it only stays up/on for a few moments before repeating the failure. The failure is often accompanied with the monitor going 'blank,' or most typically either 'blacking out,' or going blue/green or grey screen with lines or grids all over the monitor. All Desktop visibility, functions or applications in process disappears. This has caused repetetive 'forced shut downs,' which I never usually do, unless prompted to because I have no choice like this.... Or as I said, the computer itself will just shut down and turn off by itself.... Can anyone tell me what this issue is, and I'm pretty sure other Mac users have seen this exact thing I'm describing happening on their laptops, with their systems or on their monitors. Someone please explain or point me in the right direction... as naturally my laptop just went out of warranty as well.... And I don't know if this means the entire system is basically corrupted, dying/dead... and or if it is a monitor issue, a hardware issue, software issue or if there is anything that can be done to restore, repair it, etc.? Also another thing I have noticed ever since getting this laptop- (few years old now...) is that it runs VERY HOT... has in fact burned my lap /skin many times... and seems like the fan or internal operating systems/functions are also perhaps not functioning properly. Can this also be causing the problem? Or is it a corruption or virus of some kind? etc. Thank you.What you describe sounds like a hardware issue. Unfortunately, you'll need to get that checked out by Apple. If you have an Apple Store near you, make an appointment with the Genius Bar and take the machine in for evaluation.
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Macbook pro screen freezing/flickering peripheral failure
Hey guys
I use my Macbook Pro both at home for music production and live as an instrument. Recently I have been having problems, but for some reason these have never materialised at home - only in the live situation. I shall try to give as much info as possible, but I'm no use with Macs having been raised with windows machines.
Mac OS X 10.6.8
2.5 GHz Intel Core 2 Duo
4GB 667 MHz DDR2 SDRAM
I have around 13GB free HD space
It is second hand and therefore I have no idea about warranty. I have had the machine for over a year.
I THINK it's a 2008 17" model, although I am not sure.
Peripherals at home:
Digidesign Mbox 2 - USB
USB Mouse (third party)
M audio Oxygen 8 V2 keyboard - USB
HD TV as a second screen - DVI - VGA adapter
Live:
Novation Nio 2|4 uadio interface - USB
Novation Launchpad - USB
M audio Oxygen 8 V2 - USB
(Software wise I a running ableton 8 suite with izotope stutter edit. I average about 6% cpu usage)
Recently, my audio interfaces have begun to fail, but only in the live environment. I can switch the Mbox for the Nio at home and there are no problems whatsoever. 2 shows in a row this had failed, so I made sure to test all the equipment extensively. After 2 days of using the Nio as my soundcard using a different USB cable and slot, I assumed the problem was fixed.
On friday night we were playing a show, and mid set the screen froze with glitchy sections - looked like someone had broken the matrix. The screen began flickering in and out very fast in a strobe like fashion. My peripherals were still working fine, so I continued with the show in the hope that I could just control the session from them. Moments later, the audio failed, ad the system eventually cut out. I attempted to buy time and boot up again, but the same thing happened almost instantly.
Now that i've had a chance to get home and try it out, it has been working for hours at a time until eventually doing the same thing. I have found that most the time my usb mouse will remain responsive, yet I am unable to click on anything. Again, the sound generally keeps working, but one by one the peripherals fail. The screen flickering has only been temporary in the home setting, and does not sustain throughout the failure.
I'm generally poor with electronics, but the general consensus seems to be that it may be some kind of electro magnetism/static/I don't know effecting it live? I have never had a single problem with the machine until now. These failures have occured both running on battery and from mains power.You may be right that a part of the problem is due to external electro-magnetic interference, but could also be heat build up, and the fact that at home it runs for hours before an issue starts, heat is probably a part of the problem. If you can, stop by an Apple store genius bar and let the techs run some diagnostics, explain what is happening and see if they can isolate the issue. You may want to leave it with them for a few hours and let it sit there and run to see if heat is an issue.
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Multiple Hard Drive Failures in 2 months on 2 MacBook Pros
I have a mid-2009 13" MacBook Pro with a 320GB hard drive. In early Feb. the hard drive failed suddenly and would no longer mount. My Apple Store replaced it and I restored from a Time Machine backup. A week later the hard drive failed again. It was again replaced, and they order a completely new machine. On the second restore I did not restore from Time Machine but rather moved the files I wanted, iTunes, iPhoto, documents, as to not bring along bad system files. The new computer came in and I set it up as a new machine and transferred files from the old Time Machine but did not do a full restore. I then erased Time Machine and ran a fresh backup. Two weeks later the hard drive on the new machine failed. It locked up so I powered down and upon restart got the file folder with a question mark and the hard drive was nowhere to be found. The Apple Store kindly replaced my hard drive for the third time, the second hard drive in a two week old computer. The asked me to not move any files from Time Machine for a couple of weeks.
I now have my fourth hard drive in 2 months and I do not want a fifth. In fact, the first computer may have failed three times. At this point I don't remember. The Geniuses at the Apple Store are stumped so I'd appreciate any input. What the heck is going on here?
My theories
1. Simple bad luck
2. A file in iTunes, iPhoto or an Office, iWork, pdf...... is causing the failures
3. Restoring Office from Time Machine is killing it.
4. I'm doing something to cause physical damage. I've never dropped it and I handle it fairly carefully and in the same way I've handled every other Mac laptop I've had in the past 10 years.
5. Moving the computer immediately after closing the lid to sleep. I've been told that the disk doesn't stop spinning until the sleep light pulses and moving it around too much too soon can cause damage. I've been doing this every laptop I've had and in the past much more aggressively as a grad student hurrying out of class rooms.
6. My most recent idea, not having the Put hard disk(s) to sleep when possible button checked in System Prefs. I unchecked it for better performance but maybe this is causing the hard drive to never lock when sleeping so when I move it around the heads bang on the disks.?
7. Something environmental. Using it on my lap? Setting it on the couch or ottoman while running? A power surge?
Please help. Thanks a lot.Dunno about your hard drive issue.
However, everything you list in number seven are definite no-no's. All of them, except power surge, will cause heat related problems.
Have a nice day.
Boyd
Message was edited by: Boyd Porter -
Multiple Hard Drive Failures on Macbook Pro 15inch (late 2008)
So I just lost my THIRD hard drive since July on my refurbished Macbook Pro. I was told when the first one failed it was just bad luck. That hard drives fail once in a while. Then in December when the 2nd one died I was told there was no way there was a connection but they would run test on the macbook Pro. Both times I told the genius workers that my Macbook pro runs very very hot at random times (not all the time and I have not had it happen at an Apple store) and that I have many friends with Macs and I have never had a friend macbook get as hot as mine but both times I was told that my macbook could not be getting too hot it would shut off if it got too hot. The 2nd time I was told all the test came back normal and it was just bad luck the 2nd hard drive failed. SO.....
Anyways so yesterday my hard drive is failing again!!!! Third time! since July!!!
So my question anyone else having this problem?
I am sure that there is a problem with the macbook pro that is leading these failures-- but I cannot get an apple genius to believe me. I personally think it is time for Apple to replace my macbook pro if they cannot fully determine the underlying problem. Anyone have these issues?
I am headed to an apple store tomorrow but it is a 2.5 hour drive (one way) for me and this gets really really old each time I lose a hard drive!!A drive can be so badly corrupted that it doesn't work, but be resurrected through repartitioning and reformatting etc, TravisPaul.
On some occasions, too, I can imagine an over-pressured service department deciding to simply replace a drive rather than go to the trouble of thoroughly troubleshooting it and "not being able" to recover data from it for much the same reasons! It takes less time, though there is no evidence that this is what has happened here, of course, and I wouldn't expect it to occur in an Apple Retail Store.
The symptoms you report could just as readily involve corruption as failure. Doesn't sound like lack of free space was an issue. Did you attempt any repair processes yourself before taking them in (repairing the disk with Disk Utility or a Safe Boot, checking SMART status, reformatting the drives and re-installing your OS etc?) If three drives have really failed there is either another , undiagnosed, problem or you have been extremely unlucky, but probability being what it is, given the number of these computers in circulation, I guess it must happen every once in a while. Heck, a person I know lost their house in the Australian bushfires last year and then got caught up in the Peruvian mudslides while on a holiday trying to forget about the house! Even lightning really does strike more than once in the same spot occasionally.
Cheers
Rod -
Macbook Pro 2011 extremely slow wondering if hard drive failure
Hello, I want to start off by saying I'm not a huge computer guru, so that is why I'm coming here first. My Macbook Pro worked very well for a year, and then it has slowed down drastically. I've always been a windows user so mac is kind of foreign to me, but I'm trying to learn.
Some problems I've encountered are 1. Extremely slow running whether internet related, or just an application. I have checked the activity monitor and nothing is hogging up my memory. 2. Spinning wait cursor (rainbow circle) when I try to do ANYTHING. It takes minutes to start computer once it makes it to home screen. The circle just spins for a few minutes. Even just web surfing it's there. 3. Battery drains from 100% to less than 20% in 30 minutes, which again is annoying. 4. When battery drains the fan turns on and seems to drain battery even faster. 5. I get a lot of random errors forcing shut down of programs. I have ignored this problem for two years by not using my laptop or using it very minimally, but I am going to be needing a laptop again for school and not just my iPad and phone so I was planning on taking my macbook to genius bar, but wanted to check here first since Apple is an hour away. Plus I want to be able to use the piece of equipment that I spent a decent chunk of change on. I used time machine to back up everything today. I know its not a space issue as I have 300+ free GB on hard drive. I have tried to read through similar posts, but its overwhelming so I came here to post my own question.
I ran disc utility and there were some errors, which were able to be corrected after a couple tries. Computer still slow though when trying to do anything and running rainbow circle.
In recovery mode I reinstalled OSX
I was finally able to install updates after completing the above that were not able to be installed before.
I ran etre check, this is the report that came up:
Problem description:
Extremely slow computer, possible hard drive failure
EtreCheck version: 2.0.11 (98)
Report generated November 3, 2014 9:25:29 PM EST
Hardware Information: ℹ️
MacBook Pro (13-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ℹ️
Mac OS X 10.7.5 (11G63) - Uptime: 0:6:50
Disk Information: ℹ️
Hitachi HTS547550A9E384 disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
disk0s1 (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (357.49 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5970H
USB Information: ℹ️
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple, Inc. MacBook Pro
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.Logitech.Unifying.HID Driver (1.2.0 - SDK 10.0) Support
/Users/[redacted]/Downloads/LCC Installer.app
[not loaded] com.Logitech.Control Center.HID Driver (3.5.1 - SDK 10.0) Support
Startup Items: ℹ️
HP IO: Path: /Library/StartupItems/HP IO
Startup items are obsolete and will not work in future versions of OS X
Problem System Launch Agents: ℹ️
[failed] com.apple.coreservices.appleid.authentication.plist
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.CS5ServiceManager.plist Support
[running] com.Logitech.Control Center.Daemon.plist Support
[invalid?] com.luthresearch.savvyconnectmenu.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[invalid?] com.adobe.SwitchBoard.plist Support
[invalid?] com.luthresearch.scservice.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[loaded] com.google.keystone.agent.plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
SavvyConnect UNKNOWN (missing value)
Google Chrome Application (/Applications/Google Chrome.app)
HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
Internet Plug-ins: ℹ️
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
Flash Player: Version: 15.0.0.152 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.189
QuickTime Plugin: Version: 7.7.1
JavaAppletPlugin: Version: Java 7 Update 67 Check version
3rd Party Preference Panes: ℹ️
Flash Player Support
Growl Support
Java Support
Logitech Control Center Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
11% Safari
3% WindowServer
0% fontd
0% Google Chrome
0% ps
Top Processes by Memory: ℹ️
245 MB WebProcess
206 MB System Preferences
168 MB Safari
99 MB mds
82 MB Google Chrome
Virtual Memory Information: ℹ️
1.37 GB Free RAM
1.57 GB Active RAM
318 MB Inactive RAM
1.03 GB Wired RAM
436 MB Page-ins
0 B Page-outs
Basically I'm wondering if anything sticks out in this report. I was thinking it could be a possible hard drive failure. I know my computer has been dropped on the floor at least a few times. Thoughts are appreciated. Thank you for your patience.Eab, I feel your pain! I am replying simply to share my similar ongoing experience with my early 2011 17 inch MacBook Pro, running Mavericks with seeming ample hard drive space, [applications requiring less than 100GB, about 200GB data (total drive space of 500GB)] & 4GB RAM. (Disclaimer: I am not a wise or computer-savvy mac guru - simply a fellow traveler who has had a very similar set of problems - apps taking forever to load, rapid battery depletion & super overheated MacBook. While I am a Genius Bar groupie, getting to the Apple store is, for me, akin to an antarctic polar expedition (i.e. problematic). Having spent endless hours struggling with a similar issue, I offer you a synopsis of my struggle/experience.
STEPS TO DATE:
1.Installed several memory utility programs (Daisy Disk & MacCleanse) system
maintenance program to regularly and thoroughly empty application caches (Adobe apps & internet browsers being tremendous hogs), identify and remove language elements and other redundant space hogs, etc. Result: Small, but real improvement when I forced myself to perform a "scan and delete" session every second major computer run (typically about 6-8 hours in length). However, this did nothing to help the problems regularly detected when I run the Disk Utility which almost invariably demonstrates disk permissions that need to be repaired and, with increasing frequency, has demonstrated actual disk errors that require restarting and walking through a disk repair protocol. I did bring it to the Genius Bar where they kindly reinstalled Mavericks which they could do in about an hour versus the several hours that doing this at home requires. This did identify that my RAM was, on fact, a limitation on the speed at which I could run certain apps.
2. My next move was to install an additional 4GB of RAM. I bought the new RAM on eBay for about $90 because, with 3 kids equipped with MacBooks & iPhones, I simply couldn't afford the official Apple RAM. I even installed it myself, with the help of a YouTube video. Result: Giant improvement in speed (starting up or switching apps. If I had realized how simple it turned out to be, I would have done it well over a year ago. Some minor improvement in the overheating problem, but persistent problems with disk permissions continually requiring repair and periodic disk repairs (using Disk Utility) required.
PLANNED FINAL INTERVENTION:
3. I am purchasing and installing a solid state drive (ssd) and simply chucking the original hard drive, after considerable discussion with my savvier mac friends. It has become clear to me that, sadly, every hard drive has a finite life affected by a variety of factors. I am, in fact, hard on my equipment - running multiple graphic apps simultaneously, transferring massive GBs of data between my laptop, time capsule and an array of hard drives. I will let you know how it goes, but can share that the decision to get a solid state drive followed many conversations with multiple Mac guru-types (in the hope of saving you similar painful tribulations). The cost varies according to the size of the drive, but $400-$500 would buy a reasonable starting size. I am waiting for Black Friday sales, myself. Amazon (where I will likely purchase the ssd) is already offering a number of pre-Black Friday deals. While I don't really feel like putting out that amount of cash, I reassure myself that a new drive will almost certainly solve the disk errors (with a solid state one offering more durability) & will help me prolong the life of my MacBook Pro by a couple of years hopefully. It beats buying a new Apple MacBook only three and a half years after investing close to $3k for this one!
I am certain that more experienced forum users could point you to software that could help defragment your drive or may be able to offer other solutions. I've simply had enough of struggling with burning thighs and head-banging behavior triggered by slow performance. I hope this is helpful to you in some small way. The war is not yet over, but I'm feeling good about the battle plan! -
My macbook pro hard disk showing S.M.A.R.T failure, but the partitions inside are okay
My macbook pro had been facing booting problems intitially. Getting stuck at Apple logo and showing a progress bar. On reaching end of the progress bar, the system shutsdown. I'm able to log in to Recovery HD/Single user login mode. Backed up all data to an external drive. Then cloned the Macintosh HD image to one partition. The cloned image is also showing the same problems - Cannot Verify/Repair. After backing up data, I've erased the Macintosh HD partition, which is blank now and has no errors. But the parent node (disk0) is showing S.M.A.R.T failure.
A week back, I was having problems with Google Chrome and Safari getting stuck and not responding issues repeatedly.
Welcoming expert opinions to get thru this.
Thank you.
Regards
NaveenIt's nothing like that. You have suggested very good steps for all my queries in fact.
But I'm a bit reluctant to accept that the HDD has failed physically. Even if the SMART error shows reallocated sector count problem, this could again be Hard and Soft error i suppose. Since the data is not critical to me, I want to experiment other ways before disposing.
Also, as of now I'm able to use my Laptop as it used to be before. It could very well fail shortly.
99% threads suggest to throw away the HDD at the earliest. And so, there is nothing wrong in believing you.
Hope you get me.
Still I have one question to you. If I erase the whole internal drive using erasedisk command in terminal, would I be able to boot in from the external usb installation which I have. I wanted to know if some data required for boot menu and all will get erased as well.
Thanks
Naveen -
Macbook Pro 17 backlight failure
Having spent several months banging on about about how great Macs are to a friend of mine she went out and bought herself a 17" Macbook Pro. Three months down the line and the keyboard and screen illumination have stopped working. When she boots up you can just see (with the aid of a flashlight) the desktop and everything functioning normally - it's just as if someone's turned the lights off and you're having to work in the dark. Other people seem to have experienced this when upgrading to Leopard, but my friend is still running Tiger. Needless to say, having convinced her to try Apple I feel responsible and want to help sort out the problem. Is this a hardware issue, or could software be to blame. I've already tried resetting the PRAM and switching off Sleep, but with no success. Does anyone have any ideas, please?
It's not impossible that a pmu reset (remove ac and battery, press power button for 7 seconds) could fix it, but it sounds like a hardware failure. If you're near an Apple Store I'd take it in. as it's only a few weeks old they might even swap it out.
Best of luck. -
Macbook Pro Logic board failure
Hi,
On 07 July 2013 I bought a new Macbook Pro from a local iStore. about 1 year later, the monitor failed with a black screen and I submitted the unit for repairs, as it was still under warrantee. The Apple Core Group noted that they had replaced the screen and the main logic board as this was the issue. On receiving the unit back, I noticed that the built-in microphone does not function. This was not a problem for me at the time as I never used the microphone and left it. Fast forward another year and a half, I now have a bigger need for the microphone to function for conference calls etc. About two and a half weeks ago I submitted the unit in for repairs at the same iStore, which was sent away again to the Core Group who deals with repairs on Apple products.
With communications in the past two weeks, they have claimed that the unit does not want to boot up anymore while running diagnostics and eventually told me that the main logic board has failed, and thus the reason it is not working anymore. Today the Core Group sent me a quote of R9200 (+- $750) since my unit is out of warrantee.
This doesnt sound like a valid reason and what am I supposed to do in this case? Am I responsible for dishing out $750 since I left the Macbook in fully working order when I handed it in to Apple Support? Why would the main logic board fail again after it was replaced about a year and a half ago.
Any advice is much appreciated.There are no widespread hardware failures endemic to that model. Lacking any indication to the contrary, the repair facility itself begins to look suspicious. Of course I'm biased since all I have is the information you provided.
... the boot failed while running diagnostics
Obviously it means nothing in the end, but it is commonly accepted that when a repair facility accepts an item for repair, the item remains in their care from that moment until you accept it from them, after which it is returned to your care. The fact it failed while in their care does not appear to be in dispute. You have no way of determining how that occurred, nor should it be your responsibility to determine it. They could have dunked it in water for all you know. How is that your responsibility?
How do you prove that in any case?
Recording the logic board's serial number and comparing it to the one returned to you is one way to ensure it hasn't been swapped with a defective one, but even that can be circumvented if the repair facility is motivated enough to modify it. Anyway, my sympathies are all I can offer. -
Hi I'm having trouble macbook pro late 2013 keeps failing on trying to wake after sleep and then also just restart for no reason
Here is the last report
Date/Time: 2014-03-13 20:17:35 +0000
OS Version: 10.9.2 (Build 13C64)
Architecture: x86_64
Report Version: 18
Event: Sleep Wake Failure
Steps: 326
Hardware model: MacBookPro11,3
Active cpus: 8
Powerstats for: kernel_task
Start time: 1970-01-01 01:00:00 +0000
End time: 1970-01-01 01:00:00 +0000
Microstackshots: 326 samples
Primary state: 326 samples Non-Frontmost App, Non-Background Priority, User mode
User Activity: 0 samples Idle, 0 samples Active, 326 samples Unknown
Power Source: 0 samples on Battery, 0 samples on AC, 326 samples Unknown
*326 call_continuation + 23 (mach_kernel) [0xffffff80002d6ff7]
*297 ??? (mach_kernel + 303674) [0xffffff800024a23a]
*270 realitexpire + 568 (mach_kernel) [0xffffff80005ea498]
*270 ??? (mach_kernel + 4057004) [0xffffff80005de7ac]
*270 proc_signalstart + 115 (mach_kernel) [0xffffff80005dcd63]
*270 msleep + 114 (mach_kernel) [0xffffff80005e1802]
*270 ??? (mach_kernel + 4068821) [0xffffff80005e15d5]
*270 lck_mtx_sleep + 78 (mach_kernel) [0xffffff800022d1be]
*270 thread_block_reason + 204 (mach_kernel) [0xffffff8000235d8c]
*270 ??? (mach_kernel + 223627) [0xffffff800023698b]
*270 machine_switch_context + 354 (mach_kernel) [0xffffff80002d7e42]
*26 AppleSMC::smcCallbackHandler(void*, void*) + 331 (AppleSMC) [0xffffff7f81514163]
*26 X86PlatformPlugin::callPlatformFunction(OSSymbol const*, bool, void*, void*, void*, void*) + 102 (X86PlatformPlugin) [0xffffff7f8152e918]
*25 IOCommandGate::runAction(int (*)(OSObject*, void*, void*, void*, void*), void*, void*, void*, void*) + 62 (mach_kernel) [0xffffff80006ae92e]
*25 IOEventSource::closeGate() + 22 (mach_kernel) [0xffffff80006ad536]
*25 IOWorkLoop::closeGate() + 18 (mach_kernel) [0xffffff80006acd92]
*25 IORecursiveLockLock + 32 (mach_kernel) [0xffffff8000685080]
*25 lck_mtx_lock + 653 (mach_kernel) [0xffffff80002d12ed]
*25 lck_mtx_lock_wait_x86 + 384 (mach_kernel) [0xffffff80002d5f50]
*25 thread_block_reason + 204 (mach_kernel) [0xffffff8000235d8c]
*25 ??? (mach_kernel + 223627) [0xffffff800023698b]
*25 machine_switch_context + 354 (mach_kernel) [0xffffff80002d7e42]
*1 IOCommandGate::runAction(int (*)(OSObject*, void*, void*, void*, void*), void*, void*, void*, void*) + 355 (mach_kernel) [0xffffff80006aea53]
*1 X86PlatformPlugin::cgDispatch(void*, void*, void*, void*) + 496 (X86PlatformPlugin) [0xffffff7f815275d8]
*1 X86PlatformPlugin::cgCallPlatformFunction(OSSymbol const*, bool, void*, void*, void*, void*) + 514 (X86PlatformPlugin) [0xffffff7f8152d4f4]
*1 X86PlatformPlugin::cgDispatchCallback(PLimitCallbackStruct*) + 202 (X86PlatformPlugin) [0xffffff7f8152e34c]
*1 X86PlatformShim::plimitHandler(OSNumber const*, OSSymbol const*) + 394 (X86PlatformShim) [0xffffff7f8153924e]
*1 X86PlatformShim::updatePowerNotificationsDict(OSSymbol const*, unsigned int) + 208 (X86PlatformShim) [0xffffff7f815398ca]
*1 IOPMrootDomain::systemPowerEventOccurred(OSSymbol const*, OSObject*) + 248 (mach_kernel) [0xffffff80006e4308]
*1 IOService::messageClients(unsigned int, void*, unsigned long) + 57 (mach_kernel) [0xffffff800068fd09]
*1 ??? (mach_kernel + 4783062) [0xffffff800068fbd6]
*1 IORecursiveLockLock + 32 (mach_kernel) [0xffffff8000685080]
*1 lck_mtx_lock + 653 (mach_kernel) [0xffffff80002d12ed]
*1 lck_mtx_lock_wait_x86 + 384 (mach_kernel) [0xffffff80002d5f50]
*1 thread_block_reason + 204 (mach_kernel) [0xffffff8000235d8c]
*1 ??? (mach_kernel + 223627) [0xffffff800023698b]
*1 machine_switch_context + 354 (mach_kernel) [0xffffff80002d7e42]
*1 IOCommandGate::runAction(int (*)(OSObject*, void*, void*, void*, void*), void*, void*, void*, void*) + 355 (mach_kernel) [0xffffff80006aea53]
*1 IOHIDSystem::reportUserHidActivityGated(void*) + 237 (IOHIDFamily) [0xffffff7f812575a3]
*1 IOService::messageClients(unsigned int, void*, unsigned long) + 57 (mach_kernel) [0xffffff800068fd09]
*1 ??? (mach_kernel + 4783062) [0xffffff800068fbd6]
*1 IORecursiveLockLock + 32 (mach_kernel) [0xffffff8000685080]
*1 lck_mtx_lock + 653 (mach_kernel) [0xffffff80002d12ed]
*1 lck_mtx_lock_wait_x86 + 384 (mach_kernel) [0xffffff80002d5f50]
*1 thread_block_reason + 204 (mach_kernel) [0xffffff8000235d8c]
*1 ??? (mach_kernel + 223627) [0xffffff800023698b]
*1 machine_switch_context + 354 (mach_kernel) [0xffffff80002d7e42]
*7 idle_thread + 24 (mach_kernel) [0xffffff8000237908]
*7 processor_idle + 170 (mach_kernel) [0xffffff80002375ba]
*7 machine_idle + 478 (mach_kernel) [0xffffff80002dd76e]
*7 ??? (mach_kernel + 1004631) [0xffffff80002f5457]
*7 lck_mtx_sleep + 78 (mach_kernel) [0xffffff800022d1be]
*7 thread_block_reason + 204 (mach_kernel) [0xffffff8000235d8c]
*7 ??? (mach_kernel + 223627) [0xffffff800023698b]
*7 machine_switch_context + 354 (mach_kernel) [0xffffff80002d7e42]
*4 ??? (mach_kernel + 2304605) [0xffffff8000432a5d]
*4 msleep + 114 (mach_kernel) [0xffffff80005e1802]
*4 ??? (mach_kernel + 4068821) [0xffffff80005e15d5]
*4 lck_mtx_sleep + 78 (mach_kernel) [0xffffff800022d1be]
*4 thread_block_reason + 204 (mach_kernel) [0xffffff8000235d8c]
*4 ??? (mach_kernel + 223627) [0xffffff800023698b]
*4 machine_switch_context + 354 (mach_kernel) [0xffffff80002d7e42]
*3 ??? (mach_kernel + 2288286) [0xffffff800042ea9e]
*3 msleep + 114 (mach_kernel) [0xffffff80005e1802]
*3 ??? (mach_kernel + 4068821) [0xffffff80005e15d5]
*3 lck_mtx_sleep + 78 (mach_kernel) [0xffffff800022d1be]
*3 thread_block_reason + 204 (mach_kernel) [0xffffff8000235d8c]
*3 ??? (mach_kernel + 223627) [0xffffff800023698b]
*3 machine_switch_context + 354 (mach_kernel) [0xffffff80002d7e42]
*1 ??? (mach_kernel + 328449) [0xffffff8000250301]
*1 thread_block_reason + 204 (mach_kernel) [0xffffff8000235d8c]
*1 ??? (mach_kernel + 223627) [0xffffff800023698b]
*1 machine_switch_context + 354 (mach_kernel) [0xffffff80002d7e42]
*1 mapping_replenish + 402 (mach_kernel) [0xffffff80002c8422]
*1 thread_block_reason + 204 (mach_kernel) [0xffffff8000235d8c]
*1 ??? (mach_kernel + 223627) [0xffffff800023698b]
*1 machine_switch_context + 354 (mach_kernel) [0xffffff80002d7e42]
*1 IOWorkLoop::threadMain() + 195 (mach_kernel) [0xffffff80006acc43]
*1 IOWorkLoop::runEventSources() + 258 (mach_kernel) [0xffffff80006acac2]
*1 IOPMWorkQueue::checkForWork() + 127 (mach_kernel) [0xffffff80006a724f]
*1 IOPMWorkQueue::checkRequestQueue(queue_entry*, bool*) + 52 (mach_kernel) [0xffffff80006a7144]
*1 IOService::servicePMRequest(IOPMRequest*, IOPMWorkQueue*) + 2781 (mach_kernel) [0xffffff8000698a5d]
*1 IOService::all_done() + 1221 (mach_kernel) [0xffffff80006a1595]
*1 IOPMrootDomain::powerChangeDone(unsigned long) + 506 (mach_kernel) [0xffffff80006dd36a]
*1 IOPMrootDomain::evaluateSystemSleepPolicyFinal() + 119 (mach_kernel) [0xffffff80006dd8f7]
*1 IOPMrootDomain::evaluateSystemSleepPolicy(IOPMSystemSleepParameters*, int, unsigned int*) + 1442 (mach_kernel) [0xffffff80006e1072]
*1 X86PlatformPlugin::sleepPolicyHandler(IOPMSystemSleepPolicyVariables const*, IOPMSystemSleepParameters*) + 268 (X86PlatformPlugin) [0xffffff7f815285e8]
*1 X86PlatformPlugin::TBusingBusPower() + 46 (X86PlatformPlugin) [0xffffff7f8152c4a0]
*1 IOService::getMatchingServices(OSDictionary*) + 36 (mach_kernel) [0xffffff8000694264]
*1 IOService::copyExistingServices(OSDictionary*, unsigned int, unsigned int) + 309 (mach_kernel) [0xffffff800068ea85]
*1 OSMetaClass::applyToInstances(bool (*)(OSObject const*, void*), void*) const + 54 (mach_kernel) [0xffffff800064b2c6]
*1 IOHIDKeyboard::~IOHIDKeyboard() + 10 (IOHIDFamily) [0xffffff7f81250fe2]
*1 ??? (mach_kernel + 996134) [0xffffff80002f3326]
*1 kernel_trap + 896 (mach_kernel) [0xffffff80002db9b0]
*1 vm_fault + 2660 (mach_kernel) [0xffffff80002787a4]
*1 vm_fault_page + 3978 (mach_kernel) [0xffffff8000274fba]
*1 vm_compressor_pager_get + 182 (mach_kernel) [0xffffff8000271726]
*1 vm_compressor_get + 75 (mach_kernel) [0xffffff80002701eb]
*1 ??? (mach_kernel + 459473) [0xffffff80002702d1]
*1 lck_rw_lock_shared_gen + 118 (mach_kernel) [0xffffff80002d5156]
*1 thread_block_reason + 204 (mach_kernel) [0xffffff8000235d8c]
*1 ??? (mach_kernel + 223627) [0xffffff800023698b]
*1 machine_switch_context + 354 (mach_kernel) [0xffffff80002d7e42]
*1 ??? (mach_kernel + 2301917) [0xffffff8000431fdd]
*1 msleep + 114 (mach_kernel) [0xffffff80005e1802]
*1 ??? (mach_kernel + 4068821) [0xffffff80005e15d5]
*1 lck_mtx_sleep + 78 (mach_kernel) [0xffffff800022d1be]
*1 thread_block_reason + 204 (mach_kernel) [0xffffff8000235d8c]
*1 ??? (mach_kernel + 223627) [0xffffff800023698b]
*1 machine_switch_context + 354 (mach_kernel) [0xffffff80002d7e42]
*1 ??? (mach_kernel + 4436498) [0xffffff800063b212]
*1 mach_msg_receive + 162 (mach_kernel) [0xffffff800021df22]
*1 ipc_mqueue_receive + 66 (mach_kernel) [0xffffff80002168e2]
*1 thread_block_reason + 204 (mach_kernel) [0xffffff8000235d8c]
*1 ??? (mach_kernel + 223627) [0xffffff800023698b]
*1 machine_switch_context + 354 (mach_kernel) [0xffffff80002d7e42]
*1 ??? (mach_kernel + 2288484) [0xffffff800042eb64]
*1 msleep + 114 (mach_kernel) [0xffffff80005e1802]
*1 ??? (mach_kernel + 4068821) [0xffffff80005e15d5]
*1 lck_mtx_sleep + 78 (mach_kernel) [0xffffff800022d1be]
*1 thread_block_reason + 204 (mach_kernel) [0xffffff8000235d8c]
*1 ??? (mach_kernel + 223627) [0xffffff800023698b]
*1 machine_switch_context + 354 (mach_kernel) [0xffffff80002d7e42]
*1 ??? (mach_kernel + 4401402) [0xffffff80006328fa]
*1 msleep + 114 (mach_kernel) [0xffffff80005e1802]
*1 ??? (mach_kernel + 4068821) [0xffffff80005e15d5]
*1 lck_mtx_sleep + 78 (mach_kernel) [0xffffff800022d1be]
*1 thread_block_reason + 204 (mach_kernel) [0xffffff8000235d8c]
*1 ??? (mach_kernel + 223627) [0xffffff800023698b]
*1 machine_switch_context + 354 (mach_kernel) [0xffffff80002d7e42]
*1 ??? (mach_kernel + 1003711) [0xffffff80002f50bf]
*1 lck_mtx_sleep + 78 (mach_kernel) [0xffffff800022d1be]
*1 thread_block_reason + 204 (mach_kernel) [0xffffff8000235d8c]
*1 ??? (mach_kernel + 223627) [0xffffff800023698b]
*1 machine_switch_context + 354 (mach_kernel) [0xffffff80002d7e42]
Binary Images:
*0xffffff7f81236000 - 0xffffff7f81272fff com.apple.iokit.IOHIDFamily 2.0.0 (2.0.0) <5D59740C-447F-37DA-B881-6F470878CF56> /System/Library/Extensions/IOHIDFamily.kext/Contents/MacOS/IOHIDFamily
*0xffffff7f81511000 - 0xffffff7f8151cfff com.apple.driver.AppleSMC 3.1.8 (3.1.8) <6FA91D9F-0745-3E0C-884B-CB1489A21F25> /System/Library/Extensions/AppleSMC.kext/Contents/MacOS/AppleSMC
*0xffffff7f81526000 - 0xffffff7f81532fff com.apple.driver.X86PlatformPlugin 1.0.0 (1.0.0) <31F1D070-0956-3083-A957-0A1CFA4C6AD3> /System/Library/Extensions/IOPlatformPluginFamily.kext/Contents/PlugIns/X86Plat formPlugin.kext/Contents/MacOS/X86PlatformPlugin
*0xffffff7f81537000 - 0xffffff7f8153bfff com.apple.driver.X86PlatformShim 1.0.0 (1.0.0) <70A35709-AD88-379E-AE80-A55C9BD74568> /System/Library/Extensions/IOPlatformPluginFamily.kext/Contents/PlugIns/X86Plat formShim.kext/Contents/MacOS/X86PlatformShim
*0xffffff8000200000 - 0xffffff80007a513a mach_kernel (2422.90.20) <9FEA8EDC-B629-3ED2-A1A3-6521A1885953> /mach_kernel
================================================================
UUID: 5D71782B-9224-42CD-9C5E-A5906C762770
cps: 2
Code: 00000000 16006c00
Stackshot reason: WatchdogStep 1
Take all the applicable steps in this support article. That's the starting point for any further efforts to solve the problem.
Step 2
If you're running OS X 10.8.5 or earlier, from the menu bar select
▹ System Preferences... ▹ Accessibility
If the checkbox at the bottom marked
Enable access for assistive devices
is checked, uncheck it and test.
If you're running OS X 10.9 or later, select
▹ System Preferences... ▹ Security & Privacy ▹ Privacy ▹ Accessibility
If any applications are listed on the right and have a checked box next to them, uncheck all the boxes and test. You may first have to click the padlock icon in the lower left corner of the window and authenticate as an administrator to unlock the settings.
Step 3
Disconnect all wired peripherals except those needed to boot, if any. Be sure to disconnect all USB hubs. If you use a keyboard or mouse plugged into a hub, plug the devices directly into a built-in USB port and remove the hub. Test.
Step 4
If you have more than one user account, you must be logged in as an administrator for this step.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
In the Console window, look under the heading DIAGNOSTIC AND USAGE INFORMATION on the left for Diagnostic and Usage Messages. If you don't see that heading, select
View ▹ Show Log List
from the menu bar. In the search box in the window's toolbar, enter "powerd" (without the quotes.) Select the last few messages that appear, if any, and copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
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