Macbook Pro - Finish flaking off... and now a problem with AppleCare
Hello,
So basically I am here due to that a year into having my 15" Macbook Pro the finish started flaking off to the left of the trackpad. It has progressively gotten worse and I figured being more of a cosmetic thing there was nothing that I could do about it. So I started researching it last month to find that a lot of people have this problem with the finish coming off the 06/07 Macbook Pro's. Some said that Apple have replaced the bezel around the keyboard or the entire top part of it that the flaking is happening.
So On October 2nd I called AppleCare and spoke to someone and described my problem to them. They said that it would be covered under the AppleCare Warranty and I was extremely happy to hear that. He then explained to me that the Apple Store who replaced a bad hard drive for me once only does things like hard drive replacements and ram replacements. Something as in depth as replacing the cover in question would need someone with more specialized training. With that being said I asked if there are any local places that could take care of it so the shipping in of my laptop and shipping back to me wouldn't be needed (hoping to speed things up a bit) and they said yes and gave me a name, address and phone number of a local computer repair place that is certified to service Apple products under AppleCare.
I think dropped off my Macbook and a week later get a call saying that Apple requested pictures of the flaking finish and then denied the service saying that it was normal wear and tear (even though other people I know with Macbooks that use them far more than I have no problem like I do). I did call and speak to a supervisor at Apple and got nowhere with him, insisting it was just normal wear and tear on the laptop and that his does the same thing.
Now when I dropped off the Macbook I did explain I had contacted Apple who assured me that this would be covered. When they called me saying the service was denied by AppleCare they did state my computer was already apart anticipating parts and the repair would be carried out. Now they are holding me liable for a charge of at least $45 since they normally charge $90/hr.
Basically I am writing this to find out a couple things. First off is the finish on the Macbooks a common problem, and if so have you had it fixed under AppleCare?
Who should pay the money to get my Macbook back? Since Apple first assured me it would be covered (on a recorded line) and then they change their mind.
This is a user forum and for everyone that responds you will only be getting an opinion. Try calling AppleCare and speak to a customer representative about the issue. Be nice but firm. I'm afraid they will have the last word.
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Interval Since Last Panic Report: 42069 sec
Panics Since Last Report: 1
Anonymous UUID: CA297B40-FD7E-38B9-3447-C39824B28ECA
Mon Jan 7 17:48:24 2013
panic(cpu 0 caller 0xffffff7f9eed9b25): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0x0a2910de 0x00100000 0x00000000, BAR0 0xd2000000 0xffffff81308cd000 0x0a5480a2, D0, P3/4
Backtrace (CPU 0), Frame : Return Address
0xffffff813083a9f0 : 0xffffff801da1d626
0xffffff813083aa60 : 0xffffff7f9eed9b25
0xffffff813083aaf0 : 0xffffff7f9efd34b3
0xffffff813083ab50 : 0xffffff7f9efd3527
0xffffff813083abc0 : 0xffffff7f9f2db853
0xffffff813083ad00 : 0xffffff7f9eff9659
0xffffff813083ad30 : 0xffffff7f9eee38da
0xffffff813083ade0 : 0xffffff7f9eedefac
0xffffff813083afd0 : 0xffffff7f9eee01d8
0xffffff813083b0a0 : 0xffffff7f9f8382a1
0xffffff813083b220 : 0xffffff7f9f8355d7
0xffffff813083b2a0 : 0xffffff7f9f8363b4
0xffffff813083b330 : 0xffffff7f9f836973
0xffffff813083b460 : 0xffffff7f9f837428
0xffffff813083b570 : 0xffffff7f9f8559de
0xffffff813083b5b0 : 0xffffff7f9f856be2
0xffffff813083b860 : 0xffffff7f9f8698f4
0xffffff813083b9d0 : 0xffffff7f9f86a240
0xffffff813083ba10 : 0xffffff7f9f86aadf
0xffffff813083bae0 : 0xffffff7f9f86acc2
0xffffff813083bb20 : 0xffffff7f9f85ff20
0xffffff813083bb50 : 0xffffff7f9f84228f
0xffffff813083bba0 : 0xffffff801de665b3
0xffffff813083bbc0 : 0xffffff801de6718d
0xffffff813083bc20 : 0xffffff801de64b8f
0xffffff813083bd70 : 0xffffff801da981e1
0xffffff813083be80 : 0xffffff801da20aed
0xffffff813083beb0 : 0xffffff801da10448
0xffffff813083bf00 : 0xffffff801da1961b
0xffffff813083bf70 : 0xffffff801daa5b16
0xffffff813083bfb0 : 0xffffff801daced53
Kernel Extensions in backtrace:
com.apple.NVDAResman(8.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f9ee72 000->0xffffff7f9f174fff
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f9e050000
dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7f9ee60000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7f9edb8000
com.apple.nvidia.nv50hal(8.0)[9F3D09B5-3158-3D9E-BDA3-E71576AAD3B7]@0xffffff7f9 f175000->0xffffff7f9f497fff
dependency: com.apple.NVDAResman(8.0.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f9ee 72000
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f9e050000
com.apple.GeForce(8.0)[2E56ED9A-D848-3795-9E52-56BABDC9000C]@0xffffff7f9f7ff000 ->0xffffff7f9f8c1fff
dependency: com.apple.NVDAResman(8.0.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f9ee 72000
dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7f9ee60000
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f9e050000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7f9edb8000
BSD process name corresponding to current thread: PluginProcess
Mac OS version:
12C60
Kernel version:
Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333
Kernel slide: 0x000000001d800000
Kernel text base: 0xffffff801da00000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 4567640256295
last loaded kext at 291508757115: com.apple.filesystems.msdosfs 1.8 (addr 0xffffff7f9fbc1000, size 65536)
last unloaded kext at 352521325148: com.apple.filesystems.msdosfs 1.8 (addr 0xffffff7f9fbc1000, size 57344)
loaded kexts:
com.apple.filesystems.smbfs 1.8
com.apple.filesystems.udf 2.3
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOBluetoothSerialManager 4.0.9f33
com.apple.driver.AudioAUUC 1.60
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AGPM 100.12.69
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleIntelHDGraphics 8.0.0
com.apple.driver.AppleHDA 2.3.1f2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.GeForce 8.0.0
com.apple.driver.AppleMikeyDriver 2.3.1f2
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.iokit.AppleBCM5701Ethernet 3.2.5b3
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f33
com.apple.driver.AppleSMCLMU 2.0.2d0
com.apple.driver.AirPort.Brcm4331 602.15.22
com.apple.driver.ApplePolicyControl 3.2.11
com.apple.driver.AppleMuxControl 3.2.11
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleIntelHDGraphicsFB 8.0.0
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.AppleUSBTCButtons 235.4
com.apple.driver.AppleUSBCardReader 3.1.0
com.apple.driver.AppleIRController 320.15
com.apple.driver.AppleUSBTCKeyboard 235.4
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.iokit.SCSITaskUserClient 3.5.1
com.apple.driver.XsanFilter 404
com.apple.driver.AppleUSBHub 5.2.5
com.apple.iokit.IOAHCIBlockStorage 2.2.2
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AppleUSBEHCI 5.4.0
com.apple.driver.AppleAHCIPort 2.4.1
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.6
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.6
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.iokit.IOSurface 86.0.3
com.apple.driver.DspFuncLib 2.3.1f2
com.apple.iokit.IOAudioFamily 1.8.9fc10
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOBluetoothFamily 4.0.9f33
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f33
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.3.1f2
com.apple.iokit.IOHDAFamily 2.3.1f2
com.apple.iokit.IO80211Family 500.15
com.apple.iokit.IONetworkingFamily 3.0
com.apple.driver.AppleGraphicsControl 3.2.11
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.nvidia.nv50hal 8.0.0
com.apple.NVDAResman 8.0.0
com.apple.iokit.IONDRVSupport 2.3.5
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.IOPlatformPluginFamily 5.2.0d16
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOGraphicsFamily 2.3.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.1
com.apple.iokit.IOUSBMassStorageClass 3.5.0
com.apple.driver.AppleUSBMultitouch 235.7
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleUSBMergeNub 5.2.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1
com.apple.iokit.IOUSBUserClient 5.2.5
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.2.1
com.apple.iokit.IOUSBFamily 5.4.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.8.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.6
com.apple.iokit.IOPCIFamily 2.7.2
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
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Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.81.22)
Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9500325ASG, 500.11 GB
Serial ATA Device: HL-DT-ST DVDRW GS23N, 7.99 GB
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 5
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0237, 0xfa120000 / 4
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 6
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3Welcome to the Apple Support Communities
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Jordans374 wrote:
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Hello,
this is my first time posting something on this forum; I will be as detailed as possible. I bought a Macbook Pro back in 2011 and It came with Lion OS. Last year I upgraded it to Mavericks and so far it has been a nice experience. However, in the past week I have experienced a very strange and irrating problem with my macbook. While doing work all of the sudden the WiFi would turn off and lose all connection to the web. I attempted to turn it back ON by clicking on the wifi signal icon but something weird occured, it was still 'ON' according to my mac and the only option available was to actually turn it OFF, so i clicked on it and the icon would go empty with no curvy lines (i attached a picture). Then i clicked again on the icon to turn it back on, however, as was doomed to remain in this state cause no matter what I tried.. the wifi will remain off even after clicking on the 'turn wifi on' option multiple times. I tried going to the assist me option under network preferences and I obtained multiple results with no fix. I tried sending my mac to sleep though at first seemed to fix the problem.. the wifi inmediately went back to being off and wont catch a signal. The only thing that fixes this is a fresh restart which is annoying and unacceptable...this is really annoying and I need a solution asap because this problem is become very frequent (once every 2 hours)... any help will be appreciated it.
I attached 2 pictures and the console log when this happened.
1. A picture of my assist me window before i sent it to sleep, shows the WiFi on the left with the 'Failed' (which confuses me). it also shows the wifi icon empty ( like it was off) but the computer shows as if it was on and would ask you to turn it off... weird?
A second picture after I sent my mac to sleep. Though it seems like there was no wifi signal available, the router was on and literally next to my mac...but my machine wont catch up the signal. (other devices were connected to the wifi and have no problem with it).
Here is the console log right before and after my this problem occured:
3/11/14 1:07:04.000 AM kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=10415[GoogleSoftwareUp] final status 0x0, allowing (remove VALID) page
3/11/14 1:09:53.500 AM Dock[1091]: CGSSetWindowTransformAtPlacement: Singular matrix [inf 0.000 0.000 inf]
3/11/14 1:11:19.322 AM WindowServer[83]: disable_update_timeout: UI updates were forcibly disabled by application "BitTorrent" for over 1.00 seconds. Server has re-enabled them.
3/11/14 1:11:23.445 AM BitTorrent[10434]: *** WARNING: -[NSImage compositeToPoint:operation:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
3/11/14 1:11:23.445 AM BitTorrent[10434]: *** WARNING: -[NSImage compositeToPoint:fromRect:operation:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
3/11/14 1:11:26.820 AM WindowServer[83]: common_reenable_update: UI updates were finally reenabled by application "BitTorrent" after 8.50 seconds (server forcibly re-enabled them after 1.00 seconds)
3/11/14 1:13:19.619 AM WindowServer[83]: disable_update_timeout: UI updates were forcibly disabled by application "System Preferences" for over 1.00 seconds. Server has re-enabled them.
3/11/14 1:13:20.899 AM WindowServer[83]: common_reenable_update: UI updates were finally reenabled by application "System Preferences" after 2.28 seconds (server forcibly re-enabled them after 1.00 seconds)
3/11/14 1:13:27.833 AM System Preferences[10444]: AVF error: Perf capability check failed: 0xe00002bc
3/11/14 1:13:27.834 AM System Preferences[10444]: AVF error: Branch_QT0::pushBits, Context Creation Failed.
3/11/14 1:14:47.736 AM WindowServer[83]: _CGXHWCaptureWindowList: No capable active display found.
3/11/14 1:19:37.821 AM WindowServer[83]: _CGXHWCaptureWindowList: No capable active display found.
3/11/14 1:22:31.000 AM kernel[0]: MacAuthEvent en1 Auth result for: 60:c3:97:04:d5:b8 MAC AUTH succeeded
3/11/14 1:22:31.000 AM kernel[0]: wlEvent: en1 en1 Link UP virtIf = 0
3/11/14 1:22:31.000 AM kernel[0]: wl0: Roamed or switched channel, reason #8, bssid 60:c3:97:04:d5:b8
3/11/14 1:22:31.000 AM kernel[0]: en1: BSSID changed to 60:c3:97:04:d5:b8
3/11/14 1:22:31.000 AM kernel[0]: AirPort: RSN handshake complete on en1
3/11/14 1:25:29.779 AM loginwindow[44]: magsafeStateChanged state changed old 2 new 1
3/11/14 1:25:32.778 AM parentalcontrolsd[10493]: StartObservingFSEvents [849:] -- *** StartObservingFSEvents started event stream
3/11/14 1:25:34.241 AM xpcproxy[10494]: assertion failed: 13C64: xpcproxy + 3438 [D559FC96-E6B1-363A-B850-C7AC9734F210]: 0x2
3/11/14 1:28:50.334 AM WindowServer[83]: disable_update_timeout: UI updates were forcibly disabled by application "System Preferences" for over 1.00 seconds. Server has re-enabled them.
3/11/14 1:28:50.425 AM com.apple.preference.network.remoteservice[10511]: assertion failed: 13C64: liblaunch.dylib + 25164 [38D1AB2C-A476-385F-8EA8-7AB604CA1F89]: 0x25
3/11/14 1:28:50.442 AM com.apple.preference.network.remoteservice[10511]: assertion failed: 13C64: liblaunch.dylib + 25164 [38D1AB2C-A476-385F-8EA8-7AB604CA1F89]: 0x25
3/11/14 1:28:51.249 AM com.apple.preference.network.remoteservice[10511]: Bogus event received by listener connection:
<error: 0x7fff7e218b50> { count = 1, contents =
"XPCErrorDescription" => <string: 0x7fff7e218e60> { length = 18, contents = "Connection invalid" }
3/11/14 1:28:52.237 AM WindowServer[83]: common_reenable_update: UI updates were finally reenabled by application "System Preferences" after 2.90 seconds (server forcibly re-enabled them after 1.00 seconds)
3/11/14 1:28:52.401 AM com.apple.preference.network.remoteservice[10511]: Could not find image named 'InvalidDataIcon'.
3/11/14 1:28:52.526 AM com.apple.preference.network.remoteservice[10511]: *** WARNING: -[NSImage compositeToPoint:operation:fraction:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
3/11/14 1:28:52.526 AM com.apple.preference.network.remoteservice[10511]: *** WARNING: -[NSImage compositeToPoint:fromRect:operation:fraction:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
3/11/14 1:29:02.894 AM WindowServer[83]: window ac1 is already attached to window abe
3/11/14 1:29:07.775 AM WindowServer[83]: _CGXGetWindowOrderingGroup: Operation on a window 0xac1 requiring rights 0x5 by caller System Preferences
3/11/14 1:29:11.433 AM WindowServer[83]: window ac5 is already attached to window abe
3/11/14 1:29:12.861 AM WindowServer[83]: _CGXGetWindowOrderingGroup: Invalid window 0xac5
3/11/14 1:29:13.000 AM kernel[0]: flow_divert_kctl_disconnect (0): disconnecting group 1
3/11/14 1:29:13.113 AM configd[19]: SCNC: stop, triggered by (19) configd, type PPPSerial, reason Service Disposed
3/11/14 1:29:13.000 AM kernel[0]: en1: BSSID changed to 60:c3:97:04:d5:b8
3/11/14 1:29:13.200 AM configd[19]: network changed: v4(en1-:192.168.2.15) v6(en1-:2002:32ac:2b50:1234:62c5:47ff:fe93:4f3a) DNS- Proxy-
3/11/14 1:29:13.464 AM UserEventAgent[11]: Captive: CNPluginHandler en1: Inactive
3/11/14 1:29:14.000 AM kernel[0]: flow_divert_kctl_disconnect (0): disconnecting group 1
3/11/14 1:29:14.274 AM netbiosd[10316]: network_reachability_changed : network is not reachable, netbiosd is shutting down
3/11/14 1:29:17.000 AM kernel[0]: en1: BSSID changed to 60:c3:97:04:d5:b8
3/11/14 1:29:19.000 AM kernel[0]: en1: BSSID changed to 60:c3:97:04:d5:b8
3/11/14 1:29:19.000 AM kernel[0]: en1: BSSID changed to 60:c3:97:04:d5:b8
3/11/14 1:29:21.488 AM WindowServer[83]: window ac8 is already attached to window abe
3/11/14 1:29:30.829 AM configd[19]: subnet_route: write routing socket failed, Network is unreachable
3/11/14 1:29:32.747 AM configd[19]: network changed: Proxy
3/11/14 1:29:37.338 AM CalendarAgent[188]: [com.apple.calendar.store.log.caldav.queue] [Adding [<CalDAVAccountRefreshQueueableOperation: 0x7faef96a4140; Sequence: 0>] to failed operations.]
3/11/14 1:29:37.356 AM CalendarAgent[188]: [com.apple.calendar.store.log.caldav.queue] [Account refresh failed with error: Error Domain=NSURLErrorDomain Code=-1009 "The Internet connection appears to be offline." UserInfo=0x7faefb829e00 {NSUnderlyingError=0x7faef9575860 "The Internet connection appears to be offline.", NSErrorFailingURLStringKey=https://hyddro%[email protected]/1362164150/principal///hyddro%[email protected]/1362164150/principal/, NSErrorFailingURLKey=https://hyddro%[email protected]/1362164150/principal///hyddro%[email protected]/1362164150/principal/, AccountName=iCloud, CalDAVErrFromRefresh=YES, NSLocalizedDescription=The Internet connection appears to be offline.}]
3/11/14 1:30:10.259 AM WindowServer[83]: _CGXGetWindowOrderingGroup: Operation on a window 0xac8 requiring rights 0x5 by caller System Preferences
3/11/14 1:30:12.162 AM WindowServer[83]: window acc is already attached to window abe
3/11/14 1:30:18.054 AM WindowServer[83]: _CGXGetWindowOrderingGroup: Invalid window 0xaccThank you for your detailed troubleshooting attempts. Very helpful. Sorry, I cannot read "logs." My eyes just glass over on those things. Hopefully, a knowledgeable user will come along shortly to decipher for you.
I noticed from the pics that your location setting is "untitled." Have you tried the "Automatic" setting? Run the diagnostic test? Results?
Try the basics first:
Change your router channel number. Most times this works & is all you have to do.
Disconnect & reconnect your modem. unplug it for about 10 seconds. Plug it back in. Do the same for Apple’s routers. Wait for everything to reboot.
System Preferences>Network
Click the Assist Me button.
In the next window that pops up, click the Diagnostic button & do the necessary.
Research Knowledge Base for network problems that pertain to the OS that is currently installed on your computer. See these basic networking KB Articles: http://support.apple.com/kb/HT1401 AirPort troubleshooting guide
http://support.apple.com/kb/HT4628 Wi-Fi: How to troubleshoot Wi-Fi connectivity
http://support.apple.com/kb/HT2712 Using network locations in Mac OS X
Manually provided DNS server addresses are higher priority than DHCP's
http://support.apple.com/kb/HT1714 Solutions for connecting to the Internet, setting up a small network, and troubleshooting
============================
What to do when you can't connect to the Internet
Also, run the Airport Utility app which is located inside the Utilities folder.
=====================
If using a Linksys router, contact LinkSys Customer Support and/or post in their forums.
If using Apple's Airport, please re-post over in one of the AirPort Forums. -
I upgraded my Macbook Pro to Mountain Lion and now cannot get my album artwork to show? Help!
I upgraded my Macbook Pro to Mountain Lion and cannot get my album artwork to show. Help!
Office 2004 Applications Won't Work in Lion
You must have Office 2004 which is a PPC-only suite and will not work in Lion. You need to upgrade to Office 2011 - Mactopia - or you can try the freeware suite, Libre Office, that is functionally similar to Office 2007 for Windows except it works on Lion.
You may want to consider as well:
These two suites are similar to Libre Office but not as current or as well-supported:
NeoOffice
Open Office
And, then there is Apple's iWork suite:
Pages - word processing and layout
Keynote - presentation
Numbers - spreadsheet
Each can open and save Office compatible files. They may be purchased separately via the Mac App Store for $19.99 each.
(Access to the Mac App Store requires Snow Leopard 10.6.6 or higher and an Apple ID.)
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