Macbook Pro freezes, hard restart required
Ok, can someone please help me fix the freeze problem on my 2011 Macbook Pro OS X 10.6.8? It started hard freezing when I attempted to have Itunes, Safari, and Garage Band running at the same time. It would freeze, no response from the mouse or any short key alternatives, only option was a hard restart. Now if I am running a simple game I purchased from App store (and it's the only program running), it still freezes up.
This seems to be a common problem amounst many MBP owners, very frustrating. I have also taken into the Apple store and had a "Genius" run a diagnosis, hardrive is fine...
Please help with any suggestions to fix this problem, thanks in advance.
TK
Thomas,
Welcome to the Apple forums.
I would recommend downloading the 10.5.6 Combo and installing that before you resort to erasing the disk and starting all over again.
http://support.apple.com/downloads/MacOS_X_10_5_6_ComboUpdate
Since you can boot from your install disk then you should load Safari and download the Combo. It is a large file (668Mb) so best to download it at your off peak internet usage time.
Chris
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panic(cpu 1 caller 0xffffff800e2b7b95): Kernel trap at 0xffffff800e22e55f, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff80af934030, CR3: 0x00000000354c0000, CR4: 0x0000000000000660
RAX: 0xffffff80af934000, RBX: 0xffffff8022e0c550, RCX: 0xffffff80f6b4bf80, RDX: 0xffffff800e22e9d0
RSP: 0xffffff80f5fe38f0, RBP: 0xffffff80f5fe3960, RSI: 0xffffff80f6b48000, RDI: 0xffffff8022e0c550
R8: 0xffffff802453b550, R9: 0x7ffffffffffffffe, R10: 0xffffff8022e02148, R11: 0x0000000000000246
R12: 0xffffff80ef934000, R13: 0x0000000000000000, R14: 0xffffff802453b550, R15: 0x0000000000000000
RFL: 0x0000000000010086, RIP: 0xffffff800e22e55f, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff80af934030, Error code: 0x0000000000000000, Fault CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff80f5fe3590 : 0xffffff800e21d5f6
0xffffff80f5fe3600 : 0xffffff800e2b7b95
0xffffff80f5fe37d0 : 0xffffff800e2ce4ad
0xffffff80f5fe37f0 : 0xffffff800e22e55f
0xffffff80f5fe3960 : 0xffffff800e22d9dc
0xffffff80f5fe39a0 : 0xffffff800e21b67d
0xffffff80f5fe39e0 : 0xffffff800e2b74ba
0xffffff80f5fe3bb0 : 0xffffff800e2ce4ad
0xffffff80f5fe3bd0 : 0xffffff800e2b1d93
0xffffff80f5fe3ce0 : 0xffffff800e22e519
0xffffff80f5fe3d60 : 0xffffff800e22d9dc
0xffffff80f5fe3da0 : 0xffffff800e54f15b
0xffffff80f5fe3e10 : 0xffffff800e54e78b
0xffffff80f5fe3f20 : 0xffffff800e54e344
0xffffff80f5fe3f50 : 0xffffff800e5e17da
0xffffff80f5fe3fb0 : 0xffffff800e2cecf3
BSD process name corresponding to current thread: Safari
Mac OS version:
12B19
Kernel version:
Darwin Kernel Version 12.1.0: Tue Aug 14 13:29:55 PDT 2012; root:xnu-2050.9.2~1/RELEASE_X86_64
Kernel UUID: 3005059E-270B-3B9F-940D-7A66C05DDC9D
Kernel slide: 0x000000000e000000
Kernel text base: 0xffffff800e200000
System model name: MacBookPro7,1 (Mac-F222BEC8)
System uptime in nanoseconds: 820893131544
last loaded kext at 25461220751: com.apple.driver.AudioAUUC 1.60 (addr 0xffffff7f8f91a000, size 28672)
last unloaded kext at 256013252037: com.apple.driver.AppleMCP89RootPortPM 1.11 (addr 0xffffff7f8e9fe000, size 24576)
loaded kexts:
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.9f8
com.apple.driver.AGPM 100.12.69
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleHDA 2.3.0f2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleMikeyDriver 2.3.0f2
com.apple.driver.AppleBacklight 170.2.3
com.apple.GeForce 8.0.0
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f8
com.apple.driver.AppleSMCLMU 2.0.2d0
com.apple.driver.ApplePolicyControl 3.2.6
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUSBTCButtons 235.4
com.apple.driver.AppleIRController 320.15
com.apple.iokit.SCSITaskUserClient 3.5.1
com.apple.driver.AppleUSBCardReader 3.1.0
com.apple.driver.AppleUSBTCKeyboard 235.4
com.apple.driver.XsanFilter 404
com.apple.BootCache 34
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.IOAHCIBlockStorage 2.2.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.driver.AppleFWOHCI 4.9.5
com.apple.driver.AirPort.Brcm4331 601.15.21
com.apple.iokit.AppleBCM5701Ethernet 3.2.5b3
com.apple.driver.AppleUSBHub 5.1.6
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleAHCIPort 2.4.0
com.apple.driver.AppleUSBOHCI 5.1.5
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleUSBEHCI 5.1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleACPIButtons 1.6
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.6
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.security.quarantine 2
com.apple.nke.applicationfirewall 4.0.39
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.iokit.IOSurface 86.0.2
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.iokit.IOBluetoothFamily 4.0.9f8
com.apple.driver.DspFuncLib 2.3.0f2
com.apple.iokit.IOAudioFamily 1.8.9fc9
com.apple.kext.OSvKernDSPLib 1.6
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f8
com.apple.driver.AppleHDAController 2.3.0f2
com.apple.iokit.IOHDAFamily 2.3.0f2
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com.apple.iokit.IONDRVSupport 2.3.4
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.driver.AppleSMC 3.1.3d11
com.apple.kext.triggers 1.0
com.apple.driver.AppleUSBMultitouch 235.7
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com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
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com.apple.driver.AppleUSBComposite 5.0.0
com.apple.iokit.IOAHCISerialATAPI 2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IO80211Family 500.15
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOAHCIFamily 2.2.0
com.apple.driver.NVSMU 2.2.9
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOUSBFamily 5.1.6
com.apple.iokit.IOHIDFamily 1.8.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.TMSafetyNet 7
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.6
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Process: powerd [17]
Path: /System/Library/CoreServices/powerd.bundle/powerd
Identifier: powerd
Version: 321.5.3
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 0
Date/Time: 2012-09-07 19:24:11.479 -0700
OS Version: Mac OS X 10.8.1 (12B19)
Report Version: 10
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
*** CFRelease() called with NULL ***
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x00007fff92f02f18 CFRelease + 40
1 powerd 0x000000010b45e458 0x10b45b000 + 13400
2 powerd 0x000000010b45f72d 0x10b45b000 + 18221
3 libdispatch.dylib 0x00007fff935e90fa _dispatch_client_callout + 8
4 libdispatch.dylib 0x00007fff935eb2d7 _dispatch_source_invoke + 691
5 libdispatch.dylib 0x00007fff935ea349 _dispatch_queue_invoke + 72
6 libdispatch.dylib 0x00007fff935ee0cd _dispatch_main_queue_callback_4CF + 220
7 com.apple.CoreFoundation 0x00007fff92f2f81e __CFRunLoopRun + 1614
8 com.apple.CoreFoundation 0x00007fff92f2edd2 CFRunLoopRunSpecific + 290
9 com.apple.CoreFoundation 0x00007fff92f3da81 CFRunLoopRun + 97
10 powerd 0x000000010b461209 main + 2157
11 libdyld.dylib 0x00007fff8a4857e1 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8cb72d16 kevent + 10
1 libdispatch.dylib 0x00007fff935ebe26 _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff935eba2a _dispatch_mgr_thread + 54
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00007fff93087a97 rbx: 0x00007fbab240b400 rcx: 0x00007fbab241f838 rdx: 0x0000000000000001
rdi: 0x0000000000000000 rsi: 0x00007fff87bac068 rbp: 0x00007fff547a3ed0 rsp: 0x00007fff547a3e90
r8: 0x00000000000000ec r9: 0x00000000b987c4c1 r10: 0x00007fbab2403630 r11: 0x00007fff793904e0
r12: 0x000000010b47d5c0 r13: 0x000000010b47d8c0 r14: 0x00000000000000ec r15: 0x0000000000000000
rip: 0x00007fff92f02f18 rfl: 0x0000000000000246 cr2: 0x0000000104408000
Logical CPU: 0
Binary Images:
0x10b45b000 - 0x10b478fff powerd (321.5.3) <63728D05-176A-33F6-B5CB-C5FBA0DF9DC4> /System/Library/CoreServices/powerd.bundle/powerd
0x7fff6b05b000 - 0x7fff6b08f93f dyld (210.2.3) <A40597AA-5529-3337-8C09-D8A014EB1578> /usr/lib/dyld
0x7fff87b91000 - 0x7fff87bb3ff7 libxpc.dylib (140.37) <C552985C-2171-3136-A1B9-3AB21CBF7C4A> /usr/lib/system/libxpc.dylib
0x7fff87bb8000 - 0x7fff87bbefff com.apple.DiskArbitration (2.5 - 2.5) <348AC0CC-6BCE-3416-9141-A5C1164EDDFF> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff87c1d000 - 0x7fff87c25fff liblaunch.dylib (442.21) <224CB010-6CF8-3FC2-885C-6F80330321EB> /usr/lib/system/liblaunch.dylib
0x7fff88124000 - 0x7fff88324fff libicucore.A.dylib (491.11.1) <17E8B610-6B16-3F91-B49C-7CAE0D08E9CF> /usr/lib/libicucore.A.dylib
0x7fff88325000 - 0x7fff88338ff7 libbsm.0.dylib (32) <F497D3CE-40D9-3551-84B4-3D5E39600737> /usr/lib/libbsm.0.dylib
0x7fff8963e000 - 0x7fff8963fff7 libdnsinfo.dylib (453.16) <38A3E0F4-E34C-3D45-A2C9-4CDE2DF007BD> /usr/lib/system/libdnsinfo.dylib
0x7fff896c6000 - 0x7fff89792fef libsystem_c.dylib (825.24) <16B6B86C-53EE-36E8-AC2B-4AADC1008098> /usr/lib/system/libsystem_c.dylib
0x7fff89f9b000 - 0x7fff89fa6fff libsystem_notify.dylib (98.5) <C49275CC-835A-3207-AFBA-8C01374927B6> /usr/lib/system/libsystem_notify.dylib
0x7fff8a062000 - 0x7fff8a0b3fff com.apple.SystemConfiguration (1.12 - 1.12) <7A8300B5-F5B3-39F0-A4B2-4C0C293FA29F> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x7fff8a483000 - 0x7fff8a486ff7 libdyld.dylib (210.2.3) <F59367C9-C110-382B-A695-9035A6DD387E> /usr/lib/system/libdyld.dylib
0x7fff8a6e5000 - 0x7fff8a709ff7 libc++abi.dylib (24.2) <340E7C7B-DC93-3AA2-B015-B1C9541EC255> /usr/lib/libc++abi.dylib
0x7fff8a70a000 - 0x7fff8a738ff7 libsystem_m.dylib (3022.6) <B434BE5C-25AB-3EBD-BAA7-5304B34E3441> /usr/lib/system/libsystem_m.dylib
0x7fff8a739000 - 0x7fff8a7a6ff7 com.apple.framework.IOKit (2.0 - 755.9.7) <9B7C5E7A-3F7A-3E70-8179-4384992B84E0> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff8bb9e000 - 0x7fff8bc9bfff libsqlite3.dylib (138) <8D6A6805-1494-30D1-9F2A-F58FA3C0D7EE> /usr/lib/libsqlite3.dylib
0x7fff8be8e000 - 0x7fff8beddff7 libcorecrypto.dylib (106) <57BC99C6-3C3F-344C-BDD6-25E845D956F2> /usr/lib/system/libcorecrypto.dylib
0x7fff8bff1000 - 0x7fff8c109a27 libobjc.A.dylib (532) <9FA80CDA-97F4-3801-8879-0C1B976BC5CA> /usr/lib/libobjc.A.dylib
0x7fff8c10d000 - 0x7fff8c112fff libcache.dylib (57) <65187C6E-3FBF-3EB8-A1AA-389445E2984D> /usr/lib/system/libcache.dylib
0x7fff8ca10000 - 0x7fff8ca1eff7 libsystem_network.dylib (77.10) <0D99F24E-56FE-380F-B81B-4A4C630EE587> /usr/lib/system/libsystem_network.dylib
0x7fff8cb5b000 - 0x7fff8cb5cfff libsystem_blocks.dylib (59) <D92DCBC3-541C-37BD-AADE-ACC75A0C59C8> /usr/lib/system/libsystem_blocks.dylib
0x7fff8cb5d000 - 0x7fff8cb5fff7 libunc.dylib (25) <92805328-CD36-34FF-9436-571AB0485072> /usr/lib/system/libunc.dylib
0x7fff8cb60000 - 0x7fff8cb7bff7 libsystem_kernel.dylib (2050.9.2) <F646589B-13F8-3685-8C17-92C77993AE86> /usr/lib/system/libsystem_kernel.dylib
0x7fff8cc4e000 - 0x7fff8cc4efff libOpenScriptingUtil.dylib (148) <4DB14EC4-422C-3AE8-83BF-354FEC197FD3> /usr/lib/libOpenScriptingUtil.dylib
0x7fff8cd21000 - 0x7fff8cd27ff7 libunwind.dylib (35.1) <21703D36-2DAB-3D8B-8442-EAAB23C060D3> /usr/lib/system/libunwind.dylib
0x7fff8da48000 - 0x7fff8da57ff7 libxar.1.dylib (105) <370ED355-E516-311E-BAFD-D80633A84BE1> /usr/lib/libxar.1.dylib
0x7fff8da6c000 - 0x7fff8dab8ff7 libauto.dylib (185.1) <73CDC482-16E3-3FC7-9BB4-FBA2DA44DBC2> /usr/lib/libauto.dylib
0x7fff8df7c000 - 0x7fff8df7cfff libkeymgr.dylib (25) <CC9E3394-BE16-397F-926B-E579B60EE429> /usr/lib/system/libkeymgr.dylib
0x7fff8f3ec000 - 0x7fff8f3edff7 libSystem.B.dylib (169.3) <365477AB-D641-389D-B8F4-A1FAE9657EEE> /usr/lib/libSystem.B.dylib
0x7fff8f5ae000 - 0x7fff8f87bff7 com.apple.security (7.0 - 55178.0.1) <8102877E-C866-33D4-A947-02FC7F4BAA95> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff8f87c000 - 0x7fff8f979ff7 libxml2.2.dylib (22.3) <47B09CB2-C636-3024-8B55-6040F7829B4C> /usr/lib/libxml2.2.dylib
0x7fff8ff4a000 - 0x7fff8ff5cff7 libz.1.dylib (43) <2A1551E8-A272-3DE5-B692-955974FE1416> /usr/lib/libz.1.dylib
0x7fff90715000 - 0x7fff9071bfff libmacho.dylib (829) <BF332AD9-E89F-387E-92A4-6E1AB74BD4D9> /usr/lib/system/libmacho.dylib
0x7fff90789000 - 0x7fff9078afff libDiagnosticMessagesClient.dylib (7) <56A70657-E8C2-3804-AB87-77DC100512A4> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff9078b000 - 0x7fff9078ffff libpam.2.dylib (20) <C8F45864-5B58-3237-87E1-2C258A1D73B8> /usr/lib/libpam.2.dylib
0x7fff9173c000 - 0x7fff9174aff7 libkxld.dylib (2050.9.2) <4BEE9BC3-3708-330E-89D6-03E715D712CC> /usr/lib/system/libkxld.dylib
0x7fff91f63000 - 0x7fff91f6bff7 libsystem_dnssd.dylib (379.27.1) <B9F7B01D-8FAF-3CA5-909E-4D52B8D2DD8A> /usr/lib/system/libsystem_dnssd.dylib
0x7fff923cc000 - 0x7fff92434ff7 libc++.1.dylib (65.1) <20E31B90-19B9-3C2A-A9EB-474E08F9FE05> /usr/lib/libc++.1.dylib
0x7fff9299a000 - 0x7fff9299ffff libcompiler_rt.dylib (30) <08F8731D-5961-39F1-AD00-4590321D24A9> /usr/lib/system/libcompiler_rt.dylib
0x7fff92efa000 - 0x7fff930e3fff com.apple.CoreFoundation (6.8 - 744) <47AEA7C7-EF9B-3FC6-AEBF-CE02FC650301> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff930f8000 - 0x7fff93105fff libbz2.1.0.dylib (29) <CE9785E8-B535-3504-B392-82F0064D9AF2> /usr/lib/libbz2.1.0.dylib
0x7fff931ed000 - 0x7fff931effff libquarantine.dylib (52) <4BE2E642-A14F-340A-B482-5BD2AEFD9C24> /usr/lib/system/libquarantine.dylib
0x7fff935e7000 - 0x7fff935fcff7 libdispatch.dylib (228.18) <0B6B6E7F-4D8A-3F3B-A4BF-6CF34638DBBB> /usr/lib/system/libdispatch.dylib
0x7fff935fe000 - 0x7fff93605fff libcopyfile.dylib (89) <876573D0-E907-3566-A108-577EAD1B6182> /usr/lib/system/libcopyfile.dylib
0x7fff93606000 - 0x7fff9363cfff libsystem_info.dylib (406.17) <4FFCA242-7F04-365F-87A6-D4EFB89503C1> /usr/lib/system/libsystem_info.dylib
0x7fff9363d000 - 0x7fff9363eff7 libsystem_sandbox.dylib (220) <3C3B03CF-C525-3CB3-8557-62E91B93AC95> /usr/lib/system/libsystem_sandbox.dylib
0x7fff93c7d000 - 0x7fff93c8bfff libcommonCrypto.dylib (60026) <2D6537F5-1B5E-305C-A1CF-D1FA80CA3939> /usr/lib/system/libcommonCrypto.dylib
0x7fff93c8f000 - 0x7fff93cf8fff libstdc++.6.dylib (56) <EAA2B53E-EADE-39CF-A0EF-FB9D4940672A> /usr/lib/libstdc++.6.dylib
0x7fff9454c000 - 0x7fff9454dff7 libremovefile.dylib (23.1) <DBBFAF35-AC78-3856-92F6-6E4FD9DF14A2> /usr/lib/system/libremovefile.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 179
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=67.7M resident=47.6M(70%) swapped_out_or_unallocated=20.1M(30%)
Writable regions: Total=29.1M written=560K(2%) resident=648K(2%) swapped_out=0K(0%) unallocated=28.5M(98%)
REGION TYPE VIRTUAL
=========== =======
MALLOC 20.3M
MALLOC guard page 32K
STACK GUARD 56.0M
Stack 8712K
VM_ALLOCATE 8K
__DATA 1448K
__LINKEDIT 52.8M
__TEXT 14.8M
__UNICODE 544K
mapped file 18.1M
shared memory 12K
=========== =======
TOTAL 172.7MThere was a similar thread in here yesterday.
This can be a mechanical issue: a loose connector, broken wire or cracked logic board that causes power from the battery to be interrupted when the Mac is jostled. Unless damage is grossly evident, tracking down the exact point of failure is an exasperating Sherlockian exercise. -
Interval Since Last Panic Report: 12958 sec
Panics Since Last Report: 4
Anonymous UUID: D945D588-F525-4E6B-8DB6-77A34BDBD6DA
Sun Jul 31 17:32:47 2011
panic(cpu 0 caller 0xffffff80002c268d): Kernel trap at 0xffffff7f811a637a, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x00000000000001c8, CR3: 0x0000000000100000, CR4: 0x0000000000000660
RAX: 0x0000000000510000, RBX: 0x0000000000000008, RCX: 0x0000000001510000, RDX: 0xffffff800bd29808
RSP: 0xffffff8076bf3f60, RBP: 0xffffff8076bf3fb0, RSI: 0xffffff800db09af0, RDI: 0xffffff800bd29808
R8: 0xffffff7f81fb572f, R9: 0x000000000ad8b189, R10: 0x0000000001ff0100, R11: 0x000000000001ff01
R12: 0x0000000008000040, R13: 0x0000000010000000, R14: 0x000000000e000040, R15: 0xffffff800bd29808
RFL: 0x0000000000010246, RIP: 0xffffff7f811a637a, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x00000000000001c8, Error code: 0x0000000000000000, Faulting CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff8076bf3c20 : 0xffffff8000220702
0xffffff8076bf3ca0 : 0xffffff80002c268d
0xffffff8076bf3e40 : 0xffffff80002d7a3d
0xffffff8076bf3e60 : 0xffffff7f811a637a
0xffffff8076bf3fb0 : 0xffffff8000820057
Kernel Extensions in backtrace:
com.apple.iokit.IOSerialFamily(10.0.5)[9EF0ADC7-7D42-38C6-9BD8-185CB717F80E]@0x ffffff7f811a5000->0xffffff7f811b2fff
BSD process name corresponding to current thread: kernel_task
Mac OS version:
11A511
Kernel version:
Darwin Kernel Version 11.0.0: Sat Jun 18 12:56:35 PDT 2011; root:xnu-1699.22.73~1/RELEASE_X86_64
Kernel UUID: 24CC17EB-30B0-3F6C-907F-1A9B2057AF78
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 1633059019664
last loaded kext at 1623157865961: com.apple.iokit.IOAVBFamily 1.0.0d22 (addr 0xffffff7f8079c000, size 36864)
last unloaded kext at 1393757240736: com.apple.iokit.IOAVBFamily 1.0.0d22 (addr 0xffffff7f8079c000, size 36864)
loaded kexts:
com.ZTE.driver.ModemDriverMacEx 1.0.6d1
com.apple.driver.AppleIntelProfile 81
com.apple.driver.AppleHWSensor 1.9.4d0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.1.1f11
com.apple.driver.AppleMikeyDriver 2.1.1f11
com.apple.driver.AGPM 100.12.40
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMCCSControl 1.0.24
com.apple.driver.SMCMotionSensor 3.0.1d2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.0
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0b2
com.apple.driver.AppleLPC 1.5.1
com.apple.GeForce 7.0.2
com.apple.driver.AppleMuxControl 3.0.8
com.apple.driver.AppleIntelHDGraphics 7.0.2
com.apple.driver.AppleIntelHDGraphicsFB 7.0.2
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUSBTCButtons 220.8
com.apple.driver.AppleUSBCardReader 3.0.0
com.apple.driver.AppleIRController 309
com.apple.driver.AppleUSBTCKeyboard 220.8
com.apple.iokit.SCSITaskUserClient 3.0.0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 32
com.apple.iokit.IOAHCIBlockStorage 2.0.0
com.apple.driver.AppleFWOHCI 4.8.6
com.apple.driver.AirPort.Brcm4331 500.20.6
com.apple.iokit.AppleBCM5701Ethernet 3.0.6b9
com.apple.driver.AppleEFINVRAM 1.5.0
com.apple.driver.AppleUSBHub 4.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleAHCIPort 2.1.8
com.apple.driver.AppleACPIButtons 1.4
com.apple.driver.AppleUSBEHCI 4.4.0
com.apple.driver.AppleRTC 1.4
com.apple.driver.AppleHPET 1.6
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.4
com.apple.driver.AppleAPIC 1.5
com.apple.driver.AppleIntelCPUPowerManagementClient 166.0.0
com.apple.nke.applicationfirewall 3.0.30
com.apple.security.quarantine 1
com.apple.driver.AppleIntelCPUPowerManagement 166.0.0
com.apple.iokit.IOAVBFamily 1.0.0d22
com.apple.nke.ppp 1.7
com.apple.driver.AppleProfileTimestampAction 81
com.apple.driver.AppleProfileThreadInfoAction 81
com.apple.driver.AppleProfileRegisterStateAction 81
com.apple.driver.AppleProfileReadCounterAction 81
com.apple.driver.AppleProfileKEventAction 81
com.apple.driver.AppleProfileCallstackAction 81
com.apple.iokit.AppleProfileFamily 81
com.apple.driver.DspFuncLib 2.1.1f11
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOSurface 80.0
com.apple.iokit.IOBluetoothSerialManager 2.5f17
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOFireWireIP 2.2.3
com.apple.driver.AppleHDAController 2.1.1f11
com.apple.iokit.IOHDAFamily 2.1.1f11
com.apple.iokit.IOAudioFamily 1.8.3fc11
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleSMC 3.1.1d2
com.apple.driver.IOPlatformPluginFamily 4.7.0b2
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.0.8
com.apple.driver.AppleBacklightExpert 1.0.3
com.apple.nvidia.nv50hal 7.0.2
com.apple.NVDAResman 7.0.2
com.apple.iokit.IONDRVSupport 2.3
com.apple.iokit.IOGraphicsFamily 2.3
com.apple.kext.triggers 1.0
com.apple.driver.BroadcomUSBBluetoothHCIController 2.5f17
com.apple.driver.AppleUSBBluetoothHCIController 2.5f17
com.apple.iokit.IOBluetoothFamily 2.5f17
com.apple.iokit.IOSCSIBlockCommandsDevice 3.0.0
com.apple.iokit.IOUSBMassStorageClass 3.0.0
com.apple.driver.AppleUSBMultitouch 220.23
com.apple.iokit.IOUSBHIDDriver 4.4.0
com.apple.driver.AppleUSBMergeNub 4.4.0
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.0.0
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.7
com.apple.driver.XsanFilter 403
com.apple.iokit.IOAHCISerialATAPI 2.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.0.0
com.apple.iokit.IOFireWireFamily 4.4.3
com.apple.iokit.IO80211Family 400.40
com.apple.iokit.IOEthernetAVBController 1.0.0d5
com.apple.iokit.IONetworkingFamily 2.0
com.apple.iokit.IOUSBUserClient 4.4.0
com.apple.iokit.IOAHCIFamily 2.0.6
com.apple.driver.AppleEFIRuntime 1.5.0
com.apple.iokit.IOHIDFamily 1.7.0
com.apple.iokit.IOUSBFamily 4.4.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 165
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 326
com.apple.iokit.IOStorageFamily 1.7
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.4
com.apple.iokit.IOPCIFamily 2.6.5
com.apple.iokit.IOACPIFamily 1.4
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.58f16
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.100.98.75.6)
Bluetooth: Version 2.5.0f17, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK3255GSXF, 320.07 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 5
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 4
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 7
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
Macbook pro freezes for no reason even after installing 10.8 on a brand new hard drive
Macbook pro freezes for no reason even after installing 10.8 on a brand new hard drive.
Tried to reset pram, smc, nvram.
Tried installing new RAM.
Tried installing new hard drive.
You should know that my internal drive is installed in a cheap external case and plugged in a USB 2.0 port because i am waiting for a new hard drive cable.all
Yep all good things happened to me...i don't know if all these problems are linked, ahh and also my trackpad is behaving very erraticaly sometimes, it's like it is possessed by a ghost. My computer is not under warranty anymore so i'd like to avoid a trip to the Apple store but i'm close to doing just that.
Any help appreciated...It's diagnostic software. It's supposed to help you find problems. I don't think anyone is making any software yet that fixes hardware problems.
That said, the two comments:
Le husky wrote:
Macbook pro freezes for no reason even after installing 10.8 on a brand new hard drive....
.....also my trackpad is behaving very erraticaly sometimes, it's like it is possessed by a ghost....
would lead me to think it's the logic board. On older MacBook Pro's both the USB I/O ports and the keyboard/trackpad are fed out of an integrated USB controller integrated into the South Bridge I/O controller. On newer models, the USB ports come out of an integrated North/South bridge controller and the keyboard/trackpad are handled by an SMC controller, which itself interfaces with the I/O controller. All of these items are on the logic board, and they're all unrepairable.
...unless of course the "internal drive [that] is installed in a cheap external case" is itself causing the problems. Another thing to try might be a different USB port, if you haven't done so already.
I didn't know the price for Scannerz went up. I could have sworn I only paid 30-some bucks for it. Maybe it was on sale at the time. I don't remember.
In any case, good luck. -
What is causing my macbook pro to hard freeze?
My 2011 15" MacBook Pro started hard freezing recently a couple months ago. The screen goes black and the computer seems to be stuck on a loop. If music is playing, it will repeat the same second of music over and over until I hold the power button. Sometimes I can even hear the sounds from inside the computer (the sounds of the hard drive spinning?) repeat at the same frequency.
It was rare at first but became much more frequent (once a day) and I finally decided that maybe an update from Leopard to Lion would help. So I updated but the problem is still getting worse. It is now freezing a few times a day, sometimes only minutes after starting back up following a freeze.
It does seem to be linked to activity, that is, the more I'm doing, the more likely it is to freeze. But I can skype for hours and hours with no problems even though the fans are running high and the computer seems to be working hard, and then try to preview a pdf on my desktop and it freezes.
If the update to Lion didn't help at all, what else can I do? Could this be a hardware problem?Ok, so I looked through the system.log and couldn't see any obvious error messages but here's everything that happened after I woke my computer from Sleep and before the crash:
Feb 7 14:01:27 Kai-Lindstedts-MacBook-Pro eapolclient[384]: en1 STOP
Feb 7 14:01:27 Kai-Lindstedts-MacBook-Pro applepushserviced[209]: <APSCourier: 0x10da2ceb0>: Stream error occurred for <APSTCPStream: 0x7fa781614ed0>: The operation couldn’t be completed. (kCFErrorDomainCFNetwork error 2.)
Feb 7 14:01:28 Kai-Lindstedts-MacBook-Pro Alarm Clock[185]: kIOMessageSystemHasPoweredOn
Feb 7 14:01:28 Kai-Lindstedts-MacBook-Pro helper[426]: Deleting power event: 2012-02-08 14:37:00 +0000
Feb 7 14:01:28 Kai-Lindstedts-MacBook-Pro [0x0-0x13013].com.digitallity.alarmclock2[185]: 2012-02-07 14:01:28.046 helper[426:707] Deleting power event: 2012-02-08 14:37:00 +0000
Feb 7 14:01:28 Kai-Lindstedts-MacBook-Pro airportd[413]: _doAutoJoin: Already associated to “Starey Oh Sexy”. Bailing on auto-join.
Feb 7 14:01:30 Kai-Lindstedts-MacBook-Pro applepushserviced[209]: <APSCourier: 0x10da2ceb0>: Stream error occurred for <APSTCPStream: 0x7fa7815108c0>: The operation couldn’t be completed. (kCFErrorDomainCFNetwork error 2.)
Feb 7 14:01:31 Kai-Lindstedts-MacBook-Pro configd[16]: network configuration changed.
Feb 7 14:01:31 Kai-Lindstedts-MacBook-Pro UserEventAgent[11]: CaptiveNetworkSupport:CaptivePublishState:1211 en1 - Probe
Feb 7 14:01:31 Kai-Lindstedts-MacBook-Pro UserEventAgent[11]: CaptiveNetworkSupport:CaptiveStartDetect:2343 Bypassing probe on Starey Oh Sexy because it is protected and not on the exception list
Feb 7 14:01:31 Kai-Lindstedts-MacBook-Pro UserEventAgent[11]: CaptiveNetworkSupport:CaptivePublishState:1211 en1 - Unknown
Feb 7 14:01:31 Kai-Lindstedts-MacBook-Pro configd[16]: network configuration changed.
Feb 7 14:01:46 Kai-Lindstedts-MacBook-Pro Alarm Clock[185]: kIOMessageSystemWillSleep
Feb 7 14:01:46 Kai-Lindstedts-MacBook-Pro helper[430]: Adding power event: 2012-02-08 14:37:00 +0000
Feb 7 14:01:46 Kai-Lindstedts-MacBook-Pro [0x0-0x13013].com.digitallity.alarmclock2[185]: 2012-02-07 14:01:46.838 helper[430:707] Adding power event: 2012-02-08 14:37:00 +0000
Feb 7 14:01:59 Kai-Lindstedts-MacBook-Pro UserEventAgent[11]: CaptiveNetworkSupport:CaptivePublishState:1211 en1 - PreProbe
Feb 7 14:01:59 Kai-Lindstedts-MacBook-Pro configd[16]: network configuration changed.
Feb 7 14:01:59 Kai-Lindstedts-MacBook-Pro applepushserviced[209]: <APSCourier: 0x10da2ceb0>: Stream error occurred for <APSTCPStream: 0x7fa78310d2a0>: The operation couldn’t be completed. Socket is not connected
Feb 7 14:01:59 Kai-Lindstedts-MacBook-Pro applepushserviced[209]: <APSCourier: 0x10da2ceb0>: Stream error occurred for <APSTCPStream: 0x10da4b720>: The operation couldn’t be completed. (kCFErrorDomainCFNetwork error 2.)
Feb 7 14:01:59 Kai-Lindstedts-MacBook-Pro applepushserviced[209]: <APSCourier: 0x10da2ceb0>: Stream error occurred for <APSTCPStream: 0x10da494b0>: The operation couldn’t be completed. (kCFErrorDomainCFNetwork error 2.)
Feb 7 14:06:46 localhost bootlog[0]: BOOT_TIME 1328648806 0
Next, same thing for kernel.log:
Feb 7 14:01:26 Kai-Lindstedts-MacBook-Pro kernel[0]: Wake reason: EC LID0
Feb 7 14:01:26 Kai-Lindstedts-MacBook-Pro kernel[0]: HID tickle 35 ms
Feb 7 14:01:26 Kai-Lindstedts-MacBook-Pro kernel[0]: Previous Sleep Cause: 5
Feb 7 14:01:26 Kai-Lindstedts-MacBook-Pro kernel[0]: en1: 802.11d country code set to 'X0'.
Feb 7 14:01:26 Kai-Lindstedts-MacBook-Pro kernel[0]: en1: Supported channels 1 2 3 4 5 6 7 8 9 10 11 36 40 44 48 52 56 60 64 100 104 108 112 116 120 124 128 132 136 140 149 153 157 161 165
Feb 7 14:01:26 Kai-Lindstedts-MacBook-Pro kernel[0]: Sound assertion "0 == fAudioEngineArray" failed in AppleHDADriver at line 3163 goto Exit
Feb 7 14:01:28: --- last message repeated 3 times ---
Feb 7 14:01:27 Kai-Lindstedts-MacBook-Pro kernel[0]: MacAuthEvent en1 Auth result for: 00:11:24:03:19:ab MAC AUTH succeeded
Feb 7 14:01:27 Kai-Lindstedts-MacBook-Pro kernel[0]: wlEvent: en1 en1 Link UP
Feb 7 14:01:27 Kai-Lindstedts-MacBook-Pro kernel[0]: AirPort: Link Up on en1
Feb 7 14:01:27 Kai-Lindstedts-MacBook-Pro kernel[0]: en1: BSSID changed to 00:11:24:03:19:ab
Feb 7 14:01:27 Kai-Lindstedts-MacBook-Pro kernel[0]: AirPort: RSN handshake complete on en1
Feb 7 14:01:28 Kai-Lindstedts-MacBook-Pro kernel[0]: en1: BSSID changed to 00:11:24:03:19:ab
Feb 7 14:01:47 Kai-Lindstedts-MacBook-Pro kernel[0]: hibernate image path: /var/vm/sleepimage
Feb 7 14:01:47 Kai-Lindstedts-MacBook-Pro kernel[0]: sizeof(IOHibernateImageHeader) == 512
Feb 7 14:01:47 Kai-Lindstedts-MacBook-Pro kernel[0]: Opened file /var/vm/sleepimage, size 4294967296, partition base 0x0, maxio 400000 ssd 0
Feb 7 14:01:47 Kai-Lindstedts-MacBook-Pro kernel[0]: hibernate image major 14, minor 0, blocksize 512, pollers 5
Feb 7 14:01:47 Kai-Lindstedts-MacBook-Pro kernel[0]: hibernate_alloc_pages flags 00000000, gobbling 0 pages
Feb 7 14:01:47 Kai-Lindstedts-MacBook-Pro kernel[0]: hibernate_setup(0) took 0 ms
Feb 7 14:01:48 Kai-Lindstedts-MacBook-Pro kernel[0]: en1: BSSID changed to 00:11:24:03:19:ab
Feb 7 14:01:48 Kai-Lindstedts-MacBook-Pro kernel[0]: wlEvent: en1 en1 Link DOWN
Feb 7 14:01:48 Kai-Lindstedts-MacBook-Pro kernel[0]: AirPort: Link Down on en1. Reason 8 (Disassociated because station leaving).
Feb 7 14:01:48 Kai-Lindstedts-MacBook-Pro kernel[0]:
Feb 7 14:01:59 Kai-Lindstedts-MacBook-Pro kernel[0]: hibernate_page_list_setall start 0xffffff80689e7000, 0xffffff8068a23000
Feb 7 14:01:59 Kai-Lindstedts-MacBook-Pro kernel[0]: hibernate_page_list_setall time: 222 ms
Feb 7 14:01:59 Kai-Lindstedts-MacBook-Pro kernel[0]: pages 730874, wire 183804, act 149834, inact 11533, spec 290, zf 16040, throt 0, could discard act 73418 inact 77307 purgeable 6518 spec 212130
Feb 7 14:01:59 Kai-Lindstedts-MacBook-Pro kernel[0]: hibernate_page_list_setall found pageCount 361501
Feb 7 14:01:59 Kai-Lindstedts-MacBook-Pro kernel[0]: IOHibernatePollerOpen, ml_get_interrupts_enabled 0
Feb 7 14:01:59 Kai-Lindstedts-MacBook-Pro kernel[0]: IOHibernatePollerOpen(0)
Feb 7 14:01:59 Kai-Lindstedts-MacBook-Pro kernel[0]: writing 360729 pages
Feb 7 14:01:59 Kai-Lindstedts-MacBook-Pro kernel[0]: encryptStart 22c150
Feb 7 14:01:59 Kai-Lindstedts-MacBook-Pro kernel[0]: encryptEnd 918dd00
Feb 7 14:01:59 Kai-Lindstedts-MacBook-Pro kernel[0]: image1Size 223906816, encryptStart1 22c150, End1 918dd00
Feb 7 14:01:59 Kai-Lindstedts-MacBook-Pro kernel[0]: encryptStart d588c00
Feb 7 14:01:59 Kai-Lindstedts-MacBook-Pro kernel[0]: encryptEnd 2150db90
Feb 7 14:01:59 Kai-Lindstedts-MacBook-Pro kernel[0]: PMStats: Hibernate write took 10404 ms
Feb 7 14:01:59 Kai-Lindstedts-MacBook-Pro kernel[0]: all time: 10404 ms, comp bytes: 1477849088 time: 1416 ms 994 Mb/s, crypt bytes: 485387072 time: 654 ms 706 Mb/s,
Feb 7 14:01:59 Kai-Lindstedts-MacBook-Pro kernel[0]: image 558947328, uncompressed 1477849088 (360803), compressed 553984848 (37%), sum1 95fef385, sum2 84002b3d
Feb 7 14:01:59 Kai-Lindstedts-MacBook-Pro kernel[0]: wired_pages_encrypted 132717, wired_pages_clear 50389, dirty_pages_encrypted 177697
Feb 7 14:01:59 Kai-Lindstedts-MacBook-Pro kernel[0]: hibernate_write_image done(0)
Feb 7 14:01:59 Kai-Lindstedts-MacBook-Pro kernel[0]: sleep
Feb 7 14:07:02 localhost kernel[0]: Darwin Kernel Version 11.3.0: Thu Jan 12 18:47:41 PST 2012; root:xnu-1699.24.23~1/RELEASE_X86_64
(Sorry for posting all of it, I just don't know what of that might be important)
As for the System Diagnostic Reports, there are tons of them (mostly .panic, 2 .hang and 1 .crash). Most of them start with "Kernel," one Firefox and one Thunderbird.
Anyway, the most recent (Kernel_....panic):
Tue Feb 7 14:07:08 2012
panic(cpu 3 caller 0xffffff7f80915907): NVRM[0/1:0:0]: Read Error 0x0061021c: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff80a04df000 0x0a5480a2, D0, P2/4
Backtrace (CPU 3), Frame : Return Address
0xffffff807cdeb210 : 0xffffff8000220702
0xffffff807cdeb290 : 0xffffff7f80915907
0xffffff807cdeb320 : 0xffffff7f80a05a64
0xffffff807cdeb370 : 0xffffff7f80be3098
0xffffff807cdeb400 : 0xffffff7f808f3a9c
0xffffff807cdeb520 : 0xffffff7f808f6203
0xffffff807cdeb5b0 : 0xffffff7f808f62cc
0xffffff807cdeb5f0 : 0xffffff7f808f6329
0xffffff807cdeb690 : 0xffffff7f8091ac1b
0xffffff807cdeb880 : 0xffffff7f8091c789
0xffffff807cdeb960 : 0xffffff7f817d8130
0xffffff807cdeb9a0 : 0xffffff7f817e7790
0xffffff807cdeb9c0 : 0xffffff7f818033f4
0xffffff807cdeba00 : 0xffffff7f81803459
0xffffff807cdeba40 : 0xffffff7f817eb605
0xffffff807cdeba90 : 0xffffff7f817a1f6f
0xffffff807cdebb10 : 0xffffff7f817a09e0
0xffffff807cdebb40 : 0xffffff7f817a6435
0xffffff807cdebb70 : 0xffffff80006528bd
0xffffff807cdebbe0 : 0xffffff8000652c5c
0xffffff807cdebc40 : 0xffffff800065341b
0xffffff807cdebd80 : 0xffffff80002a3b78
0xffffff807cdebe80 : 0xffffff8000223006
0xffffff807cdebeb0 : 0xffffff8000214829
0xffffff807cdebf10 : 0xffffff800021bb58
0xffffff807cdebf70 : 0xffffff80002aeb80
0xffffff807cdebfb0 : 0xffffff80002d8383
Kernel Extensions in backtrace:
com.apple.NVDAResman(7.1.8)[94BA87BA-B128-3310-9860-98EC67AB7FAF]@0xffffff7f808 b5000->0xffffff7f80b8efff
dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f80840000
dependency: com.apple.iokit.IONDRVSupport(2.3.2)[4B3F84DC-18B3-3897-BC56-4E3940878047]@0xff ffff7f808a3000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[FE536983-1897-3D6B-965E-24B5A67080DA]@0 xffffff7f8086b000
com.apple.nvidia.nv50hal(7.1.8)[7596DB8C-AE9D-3C87-B11A-0ED8F940CAF8]@0xffffff7 f80b8f000->0xffffff7f80eb0fff
dependency: com.apple.NVDAResman(7.1.8)[94BA87BA-B128-3310-9860-98EC67AB7FAF]@0xffffff7f808 b5000
com.apple.GeForce(7.1.8)[61FD1644-DA39-3645-9380-7F490FB000DB]@0xffffff7f817890 00->0xffffff7f81848fff
dependency: com.apple.NVDAResman(7.1.8)[94BA87BA-B128-3310-9860-98EC67AB7FAF]@0xffffff7f808 b5000
dependency: com.apple.iokit.IONDRVSupport(2.3.2)[4B3F84DC-18B3-3897-BC56-4E3940878047]@0xff ffff7f808a3000
dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f80840000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[FE536983-1897-3D6B-965E-24B5A67080DA]@0 xffffff7f8086b000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
11D50
Kernel version:
Darwin Kernel Version 11.3.0: Thu Jan 12 18:47:41 PST 2012; root:xnu-1699.24.23~1/RELEASE_X86_64
Kernel UUID: XXXXX-XXXXX-XXXXXXXXXX
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 4640852719037
last loaded kext at 4589245044272: com.apple.iokit.IOAVBFamily 1.0.0d22 (addr 0xffffff7f8078e000, size 36864)
last unloaded kext at 2288555428523: com.apple.iokit.IOAVBFamily 1.0.0d22 (addr 0xffffff7f8078e000, size 36864)
loaded kexts:
com.rogueamoeba.HermesAudio 3.0.2
com.apple.driver.AppleIntelProfile 85.2
com.apple.driver.AppleHWSensor 1.9.4d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AGPM 100.12.42
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.1.7f9
com.apple.driver.AppleMikeyDriver 2.1.7f9
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMCCSControl 1.0.26
com.apple.driver.SMCMotionSensor 3.0.1d2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.2
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.driver.AppleMuxControl 3.0.16
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.5d4
com.apple.GeForce 7.1.8
com.apple.driver.AppleLPC 1.5.3
com.apple.driver.AppleIntelHDGraphics 7.1.8
com.apple.driver.AppleIntelHDGraphicsFB 7.1.8
com.apple.driver.AppleUSBTCButtons 225.2
com.apple.driver.AppleUSBCardReader 3.0.1
com.apple.driver.AppleIRController 312
com.apple.driver.AppleUSBTCKeyboard 225.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.iokit.SCSITaskUserClient 3.0.3
com.apple.iokit.IOAHCIBlockStorage 2.0.1
com.apple.driver.AppleUSBHub 4.5.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.iokit.AppleBCM5701Ethernet 3.0.8b2
com.apple.driver.AppleEFINVRAM 1.5.0
com.apple.driver.AirPort.Brcm4331 513.20.19
com.apple.driver.AppleAHCIPort 2.2.0
com.apple.driver.AppleFWOHCI 4.8.9
com.apple.driver.AppleUSBEHCI 4.5.8
com.apple.driver.AppleACPIButtons 1.4
com.apple.driver.AppleRTC 1.4
com.apple.driver.AppleHPET 1.6
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.4
com.apple.driver.AppleAPIC 1.5
com.apple.driver.AppleIntelCPUPowerManagementClient 167.3.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.1
com.apple.driver.AppleIntelCPUPowerManagement 167.3.0
com.apple.iokit.IOAVBFamily 1.0.0d22
com.apple.driver.AppleProfileTimestampAction 85.2
com.apple.driver.AppleProfileThreadInfoAction 85.2
com.apple.driver.AppleProfileRegisterStateAction 85.2
com.apple.driver.AppleProfileReadCounterAction 85.2
com.apple.driver.AppleProfileKEventAction 85.2
com.apple.driver.AppleProfileCallstackAction 85.2
com.apple.iokit.AppleProfileFamily 85.2
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.1.7f9
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOSurface 80.0
com.apple.iokit.IOBluetoothSerialManager 4.0.3f12
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOAudioFamily 1.8.6fc6
com.apple.kext.OSvKernDSPLib 1.3
com.apple.iokit.IOFireWireIP 2.2.4
com.apple.driver.ApplePolicyControl 3.0.16
com.apple.driver.AppleGraphicsControl 3.0.16
com.apple.driver.AppleSMC 3.1.1d8
com.apple.driver.IOPlatformPluginFamily 4.7.5d4
com.apple.driver.AppleHDAController 2.1.7f9
com.apple.iokit.IOHDAFamily 2.1.7f9
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleBacklightExpert 1.0.3
com.apple.nvidia.nv50hal 7.1.8
com.apple.NVDAResman 7.1.8
com.apple.iokit.IONDRVSupport 2.3.2
com.apple.iokit.IOGraphicsFamily 2.3.2
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.3f12
com.apple.driver.AppleUSBBluetoothHCIController 4.0.3f12
com.apple.iokit.IOBluetoothFamily 4.0.3f12
com.apple.iokit.IOSCSIBlockCommandsDevice 3.0.3
com.apple.iokit.IOUSBMassStorageClass 3.0.1
com.apple.driver.AppleUSBMultitouch 227.1
com.apple.iokit.IOUSBHIDDriver 4.4.5
com.apple.driver.AppleUSBMergeNub 4.5.3
com.apple.driver.AppleUSBComposite 4.5.8
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.0.3
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.7
com.apple.iokit.IOCDStorageFamily 1.7
com.apple.driver.XsanFilter 403
com.apple.iokit.IOAHCISerialATAPI 2.0.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.0.3
com.apple.iokit.IOUSBUserClient 4.5.8
com.apple.iokit.IOEthernetAVBController 1.0.0d5
com.apple.iokit.IO802
Thanks so much for your help!! -
My macbook pro freezes in safari or google chrome or just shuts down all together
My MacBook Pro freezes constantly when using Safari or Google Chrome. I have to reset to continue with anything.
It happens more often when using Java to play games and sometimes just closes the browser.I don't know if we are experiencing the same problem, but this is what I did and it seemed to work for me so far.
Before anything I had to hard restart my laptop. hold power button until off then turn back on.
In Finder click on Go, then click Go to Folder. in the dialogue box type
/var/db/crls
In that folder there are two files that you need to move to the trash
crlcache.db
ocspcache.db
You will need to type in your password to move these to the trash.
Restart your computer and then Empty the Trash. It is very important that you empty the trash afterwards. I forgot to do this the first time and I had to restart the whole process. It has been a few days and I have been without any problems.
I am not claiming this process to be my own, I found it on another discussion thread and it worked for me. I don't have a link to it because I had to use someone else's computer and had no luck trying to find it again. This is the procedure I followed, I do remember it well and I wrote down the steps because I had to do it twice and got tired of combing through all of the websites I have searched looking for a fix to my problem. Hopefully this helps, and try it at your own risk of course.
Let me know if you try it and it works or not, good luck. -
MacBook Pro freezes when trying to shutdown
My macbook pro freezes and the screen turns blank when i try to turn it off. instead i have to hold down the power button and get the "mac os x shut down or something" message. it happens randomly and i cant figure out what to do. i have tried all of the restarts and have done a virus scan, although i know macs dont get viruses. any help?
2.2 GHz, 2 GB, 128 Video RAM, 15in Leopard, Intel Core 2 DuoPlease post the specs of your macbook pro including hard drive size and amount of free space, graphics card, and installed RAM. This will help folks help you.
-
MacBook pro freezes at start up
My MacBook pro freezes at start up at the gray screen w/ spinning gear.
I did a firmware update yesterday and this happened upon restart.
MacBook pro purchased new early 2011 lionYou need to back up your data before you do anything else, if it's still possible.
There are several ways to back up a Mac that is unable to fully boot. You need an external hard drive to hold the backup data.
1. Boot from your recovery partition (10.7 or later), a local Time Machine backup volume (10.7.2 or later), or your installation disc (10.6.8 or earlier.) Launch Disk Utility and follow the instructions in the support article linked below, under “Instructions for backing up to an external hard disk via Disk Utility.”
How to back up and restore your files
2. If you have a working Mac, and both it and the non-working Mac have FireWire ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive.
How to use and troubleshoot FireWire target disk mode
3. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data. -
My macbook pro freezes and then displays a blue screen with black stripes... do you know what's wrong with it?
I have a two and half year mac book pro... I've had some issues with the screen looking scrambled when I quit certain applications, but now it's turned into something worse. I'll be working on my computer and the thing will freeze. When I force restart, the first screen, the apple logo, will be a blue tint and won't boot up normally. Then I try safe mood and it will then boot just fine. But there are blue stripes on my screen. The screen alternates from a blue tint to normal and if the computer freezes again the screen will become completely blue with black stripes. I haven't tried reinstalling my software because I don't have the startup discs that came with my computer. If I was sure that would fix it I would purchase them, but if it's a hardware issue I'm afraid that I'm screwed. I've been able to successfully get the blue off my screen by putting it to sleep and then waking it up, but that's not working well anymore either.
Does anyone else have experience with this? Is it the firmware or what? I have a MacBook Pro from early 2011 and I'm running Mac OS X 10.6.8.
Please help... Thanks!I just experienced this exact same issue with my early 2011 15" macbook pro. Since like a month after purchasing it I had issues with the screen randomly going dark on me. I sent it in for repair inder waranty they replaced the gpu and logic board but I continued to have the same issues with the screen randomly going black sometimes I would need to reboot it in order to get the screen to go back on but it happened so infrequently and I used the computer for school so disnt find the time to resend it in to apple. Just last night the screen started to display the blue screen with black verticle lines on it. I called apple and explained to them the issues that had been ongoing since I purchased the laptop but they said because I was now outside of warantee that any repairs at thia point wouldn't be covered. Fml so glad I spent 2200 on this future proof macbook pro what a joke my sister purchased a toshiba laptop for 300 4 years ago and it still running like a champ. I loved my macbook but at the price I paid I expect it to last longer than 2 years before leaving me high and dry. *** apple??
-
I have all my music on my external hard drive when I try to add it to iTunes it is automatically added to my MacBook Pro's hard drive. How do I stop this from happening? I just want the music to stay on the external hard drive. Thanks!
This is true of course, but doesn't cover the situation where some files are in the iTunes Media folder and others are on an external drive. In my case I keep my music in the Media folder and all my films on an external drive (there are too many to have on the internal drive). In iTunes 11, and before, it was easy to add those external files by holding down the alt/opt key while dragging to the sidebar. In iTunes 12 this is no longer possible. There are several workarounds: use TuneSpan to move the file after it's been added; delete the file from the Media folder and empty the trash then use iTunes Get Info which will report the file is missing and allow you to locate it; constantly switch the Add to iTunes toggle on and off as required. All of these require a lot more work than just holding down the alt/opt key while adding.
It constantly gets harder. -
i download adobe flash player for my macbook pro, but nothing that requires adobe flash player works. i haven"t tried much, but only because i have no idea what to do.
After you've installed Flash Player (you have to mount the disk image by double-clicking and the double-click the insatller package) restart your browser and go to youTube, for example, -> http://www.youtube.com/ - and see if the videos play.
Call back if you need any further help.
Clinton -
System upgrade on MacBook Pro stopped and my MacBook Pro will not restart.
MacBook Pro will not restart.
Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
If you are unable to get it working using the above, then you will need to try this:
Clean Install of Snow Leopard
Be sure to make a backup first because the following procedure will erase
the drive and everything on it.
1. Boot the computer using the Snow Leopard Installer Disc or the Disc 1 that came
with your computer. Insert the disc into the optical drive and restart the computer.
After the chime press and hold down the "C" key. Release the key when you see
a small spinning gear appear below the dark gray Apple logo.
2. After the installer loads select your language and click on the Continue
button. When the menu bar appears select Disk Utility from the Utilities menu.
After DU loads select the hard drive entry from the left side list (mfgr.'s ID and drive
size.) Click on the Partition tab in the DU main window. Set the number of
partitions to one (1) from the Partitions drop down menu, click on Options button
and select GUID, click on OK, then set the format type to MacOS Extended
(Journaled, if supported), then click on the Apply button.
3. When the formatting has completed quit DU and return to the installer. Proceed
with the OS X installation and follow the directions included with the installer.
4. When the installation has completed your computer will Restart into the Setup
Assistant. Be sure you configure your initial admin account with the exact same
username and password that you used on your old drive. After you finish Setup
Assistant will complete the installation after which you will be running a fresh
install of OS X. You can now begin the update process by opening Software
Update and installing all recommended updates to bring your installation current.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
And, if this doesn't help, then the HDD is failing or has failed. -
Macbook pro will not restart to download update instead goes straight to download?
macbook pro will not restart to download update instead goes straight to update download probably simple setting prob but i dont know can some on help me i just replaced a dieing hard drive and and im running on 08 software pleas helpi replaced my hard drive and put osz back on now im trying to update but will not update supost to restart then update but instead of restarting it goeses to update and i have to shut it down pleas ignore typos im trippen
-
Macbook pro freezes alot runs slow
My 2011 Macbook pro freezes alot when multiple web pages are open and when I open programs its often really slow. I have seen a bunch of people recommend etresoft. I ran the check and here are my results. Would really appreciate someone helping me. I have looked into possibly upgrading ram anything on the hard drive I should upgrade?
Problem description:
slow opening programs sometime freezes
EtreCheck version: 2.1.5 (108)
Report generated December 23, 2014 at 2:59:21 PM EST
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (13-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.8 GHz Intel Core i7 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 18:14:29
Disk Information: ℹ️
TOSHIBA MK7559GSXF disk0 : (750.16 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 748.93 GB (699.12 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 749.30 GB Online
HL-DT-ST DVDRW GS23NR
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Adware: ℹ️
Geneio [Remove]
Kernel Extensions: ℹ️
/Library/Extensions
[loaded] com.avatron.AVExFramebuffer (1.7 - SDK 10.9) [Support]
[loaded] com.avatron.AVExVideo (1.7 - SDK 10.9) [Support]
/System/Library/Extensions
[not loaded] com.MCCI.SLAB_USBtoUART (1.02.0f2) [Support]
Launch Agents: ℹ️
[invalid?] com.divx.dms.agent.plist [Support]
[invalid?] com.divx.update.agent.plist [Support]
[loaded] com.hp.help.tocgenerator.plist [Support]
[loaded] com.oracle.java.Java-Updater.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[loaded] com.oracle.java.Helper-Tool.plist [Support]
[invalid?] com.sharpcast.xfsmond.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Support]
[invalid?] com.divx.agent.postinstall.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[running] com.spotify.webhelper.plist [Support]
User Login Items: ℹ️
Air Display Host Application (/Applications/Air Display Host.app)
HPEventHandler UNKNOWN (missing value)
HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
SymSecondaryLaunch UNKNOWN (missing value)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: Java 7 Update 40 Check version
SkyCaddiePlugIn: Version: 1.02 [Support]
Default Browser: Version: 600 - SDK 10.10
SlingPlayer: Version: Unknown - SDK 10.8 [Support]
AdobePDFViewerNPAPI: Version: 10.1.13 [Support]
FlashPlayer-10.6: Version: 15.0.0.246 - SDK 10.6 [Support]
Silverlight: Version: 5.0.61118.0 - SDK 10.6 [Support]
Flash Player: Version: 15.0.0.246 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 [Support]
AdobePDFViewer: Version: 10.1.13 [Support]
DirectorShockwave: Version: 12.0.7r148 - SDK 10.6 [Support]
Safari Extensions: ℹ️
DivX Plus Web Player HTML5 <video> [Installed]
Searchme [Installed] Adware! [Remove]
Amazon Shopping Assistant [Installed] Adware! [Remove]
Ebay Shopping Assistant [Installed] Adware! [Remove]
3rd Party Preference Panes: ℹ️
Connect360 [Support]
Flash Player [Support]
Growl [Support]
Java [Support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
11% System Information
10% WindowServer
7% Google Chrome
4% ARM
3% hidd
Top Processes by Memory: ℹ️
186 MB Google Chrome
129 MB mds_stores
94 MB Microsoft Excel
94 MB WindowServer
89 MB Google Chrome Helper
Virtual Memory Information: ℹ️
88 MB Free RAM
1.54 GB Active RAM
1.43 GB Inactive RAM
1.18 GB Wired RAM
2.74 GB Page-ins
2 MB Page-outs
Diagnostics Information: ℹ️
Dec 22, 2014, 08:45:31 PM Self test - passed
Dec 21, 2014, 01:07:54 PM /Library/Logs/DiagnosticReports/softwareupdated_2014-12-21-130754_[redacted].cp u_resource.diag [Details]Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.
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My verizon I- phone 5S has poor to no Verison signal at my house. I can get 3 bars extended, but it will intermittently grab a verizon tower, give me one bar, then i can't make any calls (No cellular Functionality). What can verizon do to fix the poo