MacBook Pro freezes or shut down automatically in sleep mode

Hi there,
since awhile I'm troubled with a strange problem: Every now and then my MacBook Pro freezes randomly.
The only way to recover is to use the power button. There is no causality with programs I used or with
external devices. I don't use SOPHOS by the way.
The second strange thing is that my MacBookPro also automatically shuts down (after a while) when I use the screensaver
or the sleep mode. Any Idea?
Kind Regards,

Try a Safe Mode boot ...
Startup your Mac in Safe Mode
A Safe Mode boot takes longer than a normal boot so be patient.
Once you are in Safe Mode, click Restart from the Apple () menu.
A Safe Mode boot deletes some system caches that may help.

Similar Messages

2012 MacBook Pro freezing and shutting down randomly

I have a 2012 MacBook Pro (15.4" 2.6ghz i7 model) and I'm having some serious issues with the laptop freezing up completely and also randomly restarting. The freezes are hard freezes as well, not simple hangs, they require me to hold the power button down to restart Occasionally when it shuts itself down and attempts to restart it will give me the dreaded "3 beeps" indicating a hardware problem. Strangely, if I hold the power button down so that it shuts itself off entirely and let it sit for a minute it will always restart fine afterwards.
I have swapped out the RAM for new modules and the problem has persisted. It happens at various times as well, sometime in the middle of the night while its asleep, other times while I'm actively using it, there doesn't seem to be a pattern to when it happens. Likewise they occur regardless of any externals in use as well (I have a 23" external monitor that occasionally use via a Thunderbolt to HDMI adapter as well as some USB 3 & 2 external HD's, USB 2.0 hub and a Firewire audio interface. The freezes seem to happen even if I'm using the laptop by itself without any peripherals plugged in.
To make my situation more complicated, I upgraded many of the componants of the laptop upon purchasing it, so I can't really be sure if I have a faulty HD since my only experience with it has been in it's current upgraded state. I have a 256GB SSD as my boot drive and I replaced my optical drive with a data doubler with a 750GB WD HD.
It is not currently under warrenty nor do I have Apple Care so I'd like to do as much legwork as I can to narrow down my issue- I have seen other threads where people have had thier logic boards replaced and the issues persisted- I don't quite have the $$ to spend on that sort of repair unless it truly is the root of my problems.
What can I do to further troubleshoot my setup? The freezes don't happen regularly but they are often enough to be a problem. I am also a musician and use my laptop for live performances so I need to make sure this doesn't happen during a show!
Thanks in advance for any assistance

Sounds like your iphone is causing kernal panics.
Unplug everything. Keyboards, mice, external hard drives, the lot.
One of these devices could be causing it.
Then, grab your Install DVD, and boot while holding the C button.
Select your language.
Go to Utilities > Disk Utility > Repair Disk + Repair Permissions
Then restart, and every once in a while, add one of the keyboards/mice/iphones/hdd's one by one to see if they are causing issues & therefore identifying the culprit.

Why is my 2010 macbook pro freezing and shutting down every time I start it?

Today, after using my macbook pro to upload pictures from my iphone, my computer started having problems and shutting down. The screen goes gray and a box pops up saying that a problem exists and that I need to restart my computer. I've only had the macbook since last November, so I don't understand why I've been having so many problems with it. This happened a few times to a lesser extent in Senegal when I was there for 5 months. I used a mac power adapter so I don't think it could be an over-charge problem.
Please help!

Sounds like your iphone is causing kernal panics.
Unplug everything. Keyboards, mice, external hard drives, the lot.
One of these devices could be causing it.
Then, grab your Install DVD, and boot while holding the C button.
Select your language.
Go to Utilities > Disk Utility > Repair Disk + Repair Permissions
Then restart, and every once in a while, add one of the keyboards/mice/iphones/hdd's one by one to see if they are causing issues & therefore identifying the culprit.

My MacBook Pro is not shutting down automatically.

I have to always force shutting down my MacBook Pro with on/off switch. When I pick shutdown from the dropdown menu a sign of circle on the blank screen goes on endlessly.

If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Post the messages logged before the boot, while the system was unresponsive or was failing to shut down. Please include the BOOT_TIME message at the end of the log extract.
Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message. When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into a message.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.
Step 2
Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

My Macbook Pro will not shut down, restart or sleep, with either Apple Logo at the top or the power button.

Hi, I have a 13" Macbook Pro with Mountain Lion, and I've had it for less than six months.
It has worked perfectly ever since I got it and I have been completely happy with it, until today. My computer's had a variety of problems; The screen has turned black three times now in the middle of me using it (actively typing or using the touch pad). After clicking some keys or swiping the touchpad, it comes back, but I cannot figure out why this is happening. The big problem, however, is that it won't shutdown.
I usually shut my computer down at night, and I was trying to today, but it just didn't work. I have tried shutting down by pressing the power button; no dialogue or question box comes up. I have tried shutting down from the Apple Logo at the top left of the screen; nothing happened. My computer won't sleep, restart or shutdown at all. When I close the screen, it goes darkens and lights up as usual, but it won't shut down! What's more, none of the options in the Apple Logo will work; for this post, I tried to see the About This Mac screen, and nothing happens. At best, the Rainbow Disc of Pain will appear and then just go away. The menu does pop up though when I click on it, my Wi-Fi is fine, the apps work, the keyboard's fine, the touchpad is great, everything works but that.
I have tried Command+Tab to see open applications; I have shut them all down till only Finder is left. I have tried click Force Quit, of course, nothing happened. Nothing at all, not even a dialogue box. I have tried emptying my trash, along with all the 'sketchy' applications. I have plugged my computer in, just in case. Nothing has made any difference and I am very worried!
I love my macbook pro, and have up to this point, but now I am extremely worried about it; all my important files are on it, and I have nothing to back up with.
Please, please, please, please help!
FYI; I have avast! Virus Database. I cannot imagine that that would cause a problem. Please help me!!!

Yay! Solved my own question; just did a hard shutdown, worked like a charm! Funny, didn't before. But who am I to question salvation?

My macbook pro (late 2008) shuts down but battery is at 25-30%

My macbook pro (late 2008) shuts down but battery is at 25-30% and I don't get a low power warning box before this happens. This only happens when the power chord is not connected, and it restarts with no problems once I put the power chord in. Does this mean I need a new battery, or is it an indication of something else? Using osx 10.5.8

Mine is Unibody 15" MBP late 2008, with the exact problem as yours. It can be a sudden shut down at 25-32%, or, after upgrading to OS 10.7.2, can be hang all of sudden on battery power.
Condition on, "Replace Soon". From 4.5 - 6 hours when new, goes down to 1 - 2 hours on discrete graphics.
But after 'abusing' it for the first year in the heat of Jakarta's climate in a non AC room when doing a video editing, before moving back to a comfort AC room at home sweet home, the battery performance is still top notch comparing to other kind than Apple. Also, it caused me to replace the right fan, after a lot of hard work on that first year. Oh, and by the way, I regularly done the battery calibration, at least once or twice between 3-6 months.
Here's also an useful link about battery I found on the internet:
http://batteryuniversity.com/learn/article/how_to_prolong_lithium_based_batterie s
My battery condition:
Battery Information:
Model Information:
Serial Number:          6N8389BD13EB
Manufacturer:          SMP
Device Name:          bq20z951
Pack Lot Code:          0
PCB Lot Code:          0
Firmware Version:          002a
Hardware Revision:          000a
Cell Revision:          100
Charge Information:
Charge Remaining (mAh):          2192
Fully Charged:          No
Charging:          Yes
Full Charge Capacity (mAh):          2716
Health Information:
Cycle Count:          616
Condition:          Replace Soon
Battery Installed:          Yes
Amperage (mA):          254
Voltage (mV):          12392
System Power Settings:
AC Power:
System Sleep Timer (Minutes):          0
Disk Sleep Timer (Minutes):          10
Display Sleep Timer (Minutes):          15
Automatic Restart on Power Loss:          No
Wake on AC Change:          No
Wake on Clamshell Open:          Yes
Wake on LAN:          No
Current Power Source:          Yes
Display Sleep Uses Dim:          Yes
GPUSwitch:          2
PrioritizeNetworkReachabilityOverSleep:          0
RestartAfterKernelPanic:          157680000
Battery Power:
System Sleep Timer (Minutes):          10
Disk Sleep Timer (Minutes):          10
Display Sleep Timer (Minutes):          5
Wake on AC Change:          No
Wake on Clamshell Open:          Yes
Display Sleep Uses Dim:          Yes
GPUSwitch:          2
Reduce Brightness:          Yes
RestartAfterKernelPanic:          157680000
Hardware Configuration:
UPS Installed:          No
AC Charger Information:
Connected:          Yes
ID:          0x0100
Wattage (W):          85
Revision:          0x0000
Family:          0x00ba
Serial Number:          0x0063ac36
Charging:          Yes
Got the battery replacement today. Hopefully it will last for at least 3 years like it predecessor.

My Macbook Pro won't shut down or restart without forcing shut down. Hangs on grey screen. iTunes not recognizing iPod.

HELP!!!
Here are the specs of my machine:
2011 13.3" MacBook Pro
4 GB Ram/320 GB HD
For the past several months my MacBook Pro refuses to shut down or restart without holding down the power button. Whenever I choose to restart or shut down the computer, it will hang on a grey screen. I have even tried letting it hang for an hour, and it still won't shut down. I notice that once in a while it will retart or shut down correctly if I had not used opened iTunes since turning it on. However, even manually closing iTunes before shutting down or restarting does not solve the problem. It seems as though it only shuts down if iTunes was not used since restarting the computer. Is this a registry error? Do I need to reinstall iTunes? I noticed this problem began happening after I uninstalled Kaspersky Virus Scanner, could that be the problem as well? Also, I cannot guarantee that the problem is only associated with iTunes. I just noticed that one of the few times it shut down or restarted correctly, iTunes coincidentally had not been used. Also, this problem started happening while I was still using Lion and has continued despite upgrading to Mountain Lion.
Also, whenever I update my iPod through iTunes, it won't eject properly, and a transparent icon of the iPod displays on the screen even after I have removed it from the USB port. Furthermore, the iPod will only be recognized by iTunes and will only be updated the first time I plug it in. After removing it and plugging it back in, it won't recognize or update the device unless I shut down and restart the computer. I have the latest addition of iTunes. I also have two iPods, one 80 GB Classic, and one 8 GB Nano, and I have the same problem with both.
I have AppleCare. Should I take my macbook to the genius bar?
Applications I normally use are Word, Safari, FireFox, iTunes, FinalDraft, Photo Booth, Notes, Mail, App Store, etc. No real heavy lifting.
Any feedback would be very much appreciated. :-)
Thank you everyone!!

I have this question too.

MacBook Pro will not shut down

A principal at my district has a MacBook Pro 15-inch Early 2008 (2.4/2X1GB/200-5400/256VRAM/AG) running OS 10.5.8 that will not shut down. When shut down is chosen, the computer restarts instead of shutting down. It does not matter how shut down is chosen, whether it is from pull down menu, keyboard command, click on shutdown in the login menu, etc. I have tried resetting PRAM, SMC, starting up from a known good system, and run diagnostics applications (which turn up no problems). The only way to get the machine to tunr off is hold the power button down until it shuts off.
The user complains it also gets very hot when he leaves it sitting open in sleep mode. I have not observed that particular symptom. It also tend to run down the battery faster than it should (battery check shows it to have 80+% of it's original capacity.) But Activity Monitor does not show any unusual activity.
Any suggestions what I can try next to figure this thing out?
Thanks.

On occassion (like tonight) my MacBook Pro will not
shut down - even when I attempt to force quit. Any
suggestions?
Happens here too, but very rarely. In my case it mostly happens late at night when OS X is supposed to run some internal maintenance jobs, maybe some of them do not allow a shutdown?
Does holding the power button down for approx. 10 seconds work? If yes, then I would not worry about it. If no, there is something seriously odd and I would report it to AppleCare.
Cheers,
Uwe

My macbook pro will not shut down. It tells me that safari has cancelled shut down and to quit safari and try again, but every time I try to quit safari it won't let me. I need help...I don't know what to do.

My macbook pro will not shut down. It tells me that safari has cancelled shut down and to quit safari and try again, but every time I try to quit safari it won't let me. I need help...I don't know what to do.

Have you tried holding the power button down for several seconds? I would try the force quit as mentioned earlier first, or go to the Activity Monitor in Applications>Utilities and try force quit there.

Macbook pro will not shut down. Will someone help me?

My husband's macbook pro will not shut down. Tried everything. This occurred right after installing photoshop cs5.

Have you attempted holding down the physical power for 10 seconds.

Macbook Pro will not shut down AND other issues...

Macbook Pro will not shut down. Not using the POWER button, not using control/alt/command/esc, not using force quit, and obviously not by selecting Sleep or Shut down from the Apple menu.
Force quit will not even pop up when selected.
Top row keys do not work either, have gone into settings and switched them to F keys and back again, no luck.
iPhoto will not import photos and will not shut down, gives me a message stating it is importing photos (nothing is connected to computer though). Baffling.
HELP! Computer is only a month old
Thank you everyone xx

Please make a Genius Appointment and take it in for service.

MacBook Pro will not shut down properly

MacBook Pro will not shut down properly. Gray screen appears with spinning gear but will not shut down completely.

If you have more than one user account, these instructions must be carried out as an administrator.
If you have an optical drive, make sure there is no disc in it.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Post the messages logged during the time something abnormal was happening. That time might be before or after the boot.
For example, if the problem is a slow startup taking three minutes, post the messages timestamped within three minutes after the boot time, not before. If the problem is a system crash or shutdown failure, post the messages from before the boot time, when the system was about to crash or was failing to shut down. In either case, please include the BOOT_TIME message at the beginning or the end of the log extract.
Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.
Step 2
Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall or hang logs — they're very long and not helpful.

MacBook Pro will not shut down correctly

When I try to shut down my MacBook Pro, it'll shut down then start up again. However, when the login comes up after it has started up, I press "Shut Down" and it works perfectly. Why is it doing this?

When I try to shut down my MacBook Pro, it'll shut down then start up again. However, when the login comes up after it has started up, I press "Shut Down" and it works perfectly. Why is it doing this?

Macbook Pro won't shut down or restart under Lion.

After installing Lion, my i5 Macbook Pro will not shut down or restart. The shutdown starts and then hag=ngs with a grey screen and a spinning process indicator. Thoughts?

Mine too. Restart and shutdown do longer works. Have to hard crash it each time.
Called Apple, they have no clue.
Buy a PC. At least Microsoft admit problems and offer solutions.

My Macbook Pro just randomly shuts down and I have to plug it into power to be able to turn it back on. Anybody got any suggestions?

My Macbook Pro just randomly shuts down and I have to plug it into power to be able to turn it back on. Anybody got any suggestions?

Troubleshooting: My computer won't turn on
Power or other problems related to unexpected system sleep, shutdown, lights or fans call for an SMC reset. Read all the steps.
Before Resetting the SMC
Try each of the following steps in this order before you reset the SMC. Test the issue after completing each troubleshooting step to determine if the issue still occurs.
Press Command + Option + Escape to force quit any application that is not responding.
Put your Mac to sleep by choosing the Apple () menu from the upper-left menu bar and then choosing Sleep. Wake the computer after it has gone to sleep.
Restart your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Restart.
Shut down your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Shut Down.
Resetting the SMC on portables with a battery you should not remove on your own
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if it's not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.

MacBook Pro freezes or shut down automatically in sleep mode

Similar Messages

Maybe you are looking for