MacBook Pro Freezes When Viewing Any Video with new iTunes

I, too, am having problems with the latest iTunes update. My MacBook Pro freezes completely. Total lock-up. This happens when trying to view any video, including video podcasts. I have to hold down the power button for several seconds to get my laptop to turn off. Any other MBP users experiencing this?

Hi there, I have the same problem as you guys, everything was fine before iTunes 7.6 or iTunes 7.6.1 I tried both, before those updates I could watch any video in iTunes without any issue, after that when I play a video, a random video my Macbook freeze totally, sometimes comes alive but 90% of the cases I have to make a hard shutdown (press and hold the power button). I can't believe this kind of bugs in a software that is so mature. Help please!

Similar Messages

MacBook Pro freezes when using any app other than the web browser.

My MacBook freezes when using any app other than the web browser. I can open up Google Chrome and use it all day with no problem, but if I minimize it and try to browse through photos in my picture folder or do anything that involves the Finder, the computer just freezes up and I get the rainbow wheel. If I put in a CD to play it, the computer freezes with the rainbow wheel. Any suggestions? I would like to use the mac for more things than the internet.

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

My macbook pro freezes when I use peripherals, thunderbolt, USB.... and it becomes imposible to edit HD videos, any suggestions?

my macbook pro freezes when I use peripherals, thunderbolt, USB.... and it becomes imposible to edit HD videos, any suggestions?

The next time you have the problem, note the exact time: hour, minute, second.
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Scroll back in the log to the time you noted above. Select any messages timestamped from then until the end of the episode, or until they start to repeat. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

My 13 inch macbook pro freezes,when i use the magic mouse.pleae any help to resolve this

My 13 inch macbook pro freezes,when i use the magic mouse.pleae any help to resolve this.My OS is OS X 10.6.8.

Usual first things to try are a smc and pram reset.

When Apple solve problems with new iTunes calendar sync with windows and outlook?

When Apple solve problems with new iTunes calendar sync with windows and outlook?

Anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID
More Info here...
Apple ID FAQs > http://support.apple.com/kb/HT5622
If necessary...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Macbook Pro Freezes When USB Plugged In

Just like the title says, my Mid 2012 Macbook Pro 13 running 10.8.2 freezes for an averge of 15 seconds whenever I plug anything into the USB ports. It varies depending on what is plugged in. Phones, both iPhone and Android make it freeze for about 15 seconds, USB drives are usually just a couple seconds. I dont even know where to begin when trouble shooting this. Any ideas? Thanks in advance.

Hi guys,
I have the same problem with my MacBook Pro. When I plug in any usb device I get a short freeze of the pc for about 5 seconds. During my tests, I noticed that the freezing starts from the first time that i move the touchpad. It means that if I plug the usb device and I move the touchpad after 30 seconds, I get the freazing from that time for 5 seconds. if I continue to move the touchpad while I plug in the usb I don't get any freeze. Moreover, I noticed that if in the meantime that I plug in the usb I move the touchpad without any interruption, I don't get any freezing.
I don't know if the problem could be related to the touchpad or not... Help!!!
Here my log:
24/02/2013 22:12:44.000
kernel[0]
USBMSC Identifier (non-unique): 088810000000 0x1f75 0x888 0x15
24/02/2013 22:12:45.770
tuxera_ntfs[8574]
Version 2012.3.3 (Jul 26 2012 08:57:03) external FUSE 27
24/02/2013 22:12:45.770
tuxera_ntfs[8574]
Mounted /dev/rdisk3s1 (Read-Write, label "Data HD", NTFS 3.1)
24/02/2013 22:12:45.770
tuxera_ntfs[8574]
Cmdline options: recover,cbcio,sfmconv,streams_interface=openxattr,native_xattr,nfconv,aligned_i o,fstypename=txantfs,fssubtype=0,iosize=1048576,local,nodev,noowners,nosuid,adap tiveuid,adaptivegid
24/02/2013 22:12:45.771
tuxera_ntfs[8574]
Mount options: native_xattr,fstypename=txantfs,fssubtype=0,iosize=1048576,local,nodev,noowners ,nosuid,allow_other,nonempty,relatime,fsname=/dev/disk3s1,volname=Data HD
24/02/2013 22:12:45.771
tuxera_ntfs[8574]
License: Valid.
24/02/2013 22:12:45.771
tuxera_ntfs[8574]
Ownership and permissions disabled, configuration type 1
24/02/2013 22:12:45.991
fseventsd[44]
check_vol_last_mod_time:XXX failed to get mount time (22; &mount_time == 0x1041d1528)
24/02/2013 22:12:46.076
fseventsd[44]
log dir: /Volumes/Data HD/.fseventsd getting new uuid: C8912524-D7CB-46FE-99AE-420260B97608
24/02/2013 22:12:50.000
kernel[0]
USBF:
107857.423
AppleUSBEHCI[0xffffff8014dc8000]::Found a transaction which hasn't moved in 5 seconds on bus 0x1d, timing out! (Addr: 2, EP: 0)
24/02/2013 22:12:50.511
hidd[43]
MultitouchHID: device bootloaded
24/02/2013 22:12:50.000
kernel[0]
AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
24/02/2013 22:12:50.000
kernel[0]
AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized

MacBook Pro freezes when trying to shutdown

My macbook pro freezes and the screen turns blank when i try to turn it off. instead i have to hold down the power button and get the "mac os x shut down or something" message. it happens randomly and i cant figure out what to do. i have tried all of the restarts and have done a virus scan, although i know macs dont get viruses. any help?
2.2 GHz, 2 GB, 128 Video RAM, 15in Leopard, Intel Core 2 Duo

Please post the specs of your macbook pro including hard drive size and amount of free space, graphics card, and installed RAM. This will help folks help you.

Why does my macbook pro freeze when updating my iPhone to iOS 4

when i try to uodate my iphone 4 to ios 5, my macbook pro freezes up in itunes and i cant use it. i try to close out but nothing works, it cant force quit, and it just doesnt like me. please help!

Everyone is trying to update their iPhones. The servers get clogged. Wait several days and try to do it at an off peak time.

Macbook Pro Crashes When Viewing Video

My 2008 Macbook Pro 2.4Ghz crashes frequently when using video, such as YouTube or video on iPhoto. The screen instantly goes black and a hard button restart is required each time. I can't find anything in console logs which could help me identify the problem. After doing a hardware test and not finding anything I zeroed the hard drive and reinstalled 10.6.8 and only a minimum of applications - MS Office 2008, Flip4Mac WMV and iLife '11. Still the problem continues.
Do you think it's the video card (GeForce 8600M GT) or likely some other problem?

Hi there, I have the same problem as you guys, everything was fine before iTunes 7.6 or iTunes 7.6.1 I tried both, before those updates I could watch any video in iTunes without any issue, after that when I play a video, a random video my Macbook freeze totally, sometimes comes alive but 90% of the cases I have to make a hard shutdown (press and hold the power button). I can't believe this kind of bugs in a software that is so mature. Help please!

Macbook pro - freezes when streaming video

my macbook pro ( mid 2009) - 8 GB RAM and maverick OS - freezes whenever i stream video in it .. it doesnot happen immediately but after 15-30 min
i need to hardboot it afte that .. then comes the funny part .. when i reboot usually i get the dreaded "flashing" question mark
so i need to do this to get back on track
1. reboot by pressing the "option" key and select the disk to boot from
2. then reboot again by pressing "command" + "option" + P + R - ( reset PRAM )
now voila back in business
this happened 2-3 times in the last 1 week
please dont tell me i need to change the logic board :-)
unless otherwise i stream video, i dont have any issues
( infact only 2 weeks back genius bar ran a hardware test when i took for RAM upgrade and found everything is ok )
thanks in advance
regards

The startup disk may need repairing ...
Launch Disk Utility located in HD > Applications > Utillities
Select the startup disk on the left then select the First Aid tab.
Click: Verify Disk (not Verify Disk Permissions)
If DU reports errors, restart your Mac while holding down the Command + R keys. From there you should be able to acces the built in utilities in OS X Recovery to repair the startup disk.

Macbook Pro freezes when I unplug USB hub

When I unplug my USB hub from my Macbook Pro it freezes up and I have to turn it off and back on. I did not have this problem before, it just starting happening recently. The only thing plugged into the hub at the moment is my keyboard which has the wireless reciever for my mouse plugged into it. Any solutions would be greatly appreciated as this makes it a hassle to take my Macbook anywhere.
The USB hub is Gigaware brand, my keyboard is Apple, and my mouse is a Logitech MX Revolution, if that helps. I also have a LaCie 1tb external hard drive plugged in but that's using the firewire 800 slot so I wouldn't think that would affect it.

I have a somewhat similar problem with my Macbook Pro and USB hub - it just started happening last week as well. I have a USB (external power) hub that hooks to an audio interface, piano keyboard, wireless keyboard and mouse. I normally have my laptop off when I hook up the hub because I've been traveling. Last week I plugged it in while the computer was on and the hub froze. I turned off the computer and unplugged everything. I turned everything back on and the hub worked...for a few minutes. Now anytime I run any type of audio or video from the computer (itunes, LogicPro, internet video) the hub freezes as soon as I press play. Then the program (like Itunes) freezes and I have to force quit. This makes me wonder if it is not the hub but something that the computer is using to run audio and video. None of my external equipment has caused problems for a year now - there is no new equipment - and just the standard Mac software updates.

MacBook Pro freezes when open Adobe products

I use my MacBook Pro connect to an iMac in Target Display Mode, everything works perfect. When i use my Macbook standalone (not connected to iMac) and open Adobe products it freezes and have to restart. Why does does this happen yet when connected to the iMac it is fine (never freezes, ever!)

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter "BOOT_TIME" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Note the timestamps of the BOOT_TIME log messages, which refer to the times when the system was started. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Select the messages logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.
If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Some private information, such as your name, may appear in the log. Anonymize before posting.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Step 2
In the Console window, select
          DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

MacBook Pro freezes when Photo Booth is opened.

I have a MacBook Pro, purchased June 2008, and have always had a problem with Photo Booth. When I open the program it captures an initial image, but then freezes for 15 seconds up to a few minutes. When it finally unfreezes, every program runs slows while Photo Booth is open and even a few minutes after it's been closed. I have no other problems with my iSight while using Skype, iChat or any web-based video applications. I've tried closing all other programs before using Photo Booth, but that has no effect on the freezing. It freezes even after a restart. I've checked the activity monitor and when the program is opened and freezing the CPU usage is anywhere between 75 and 99%, then it hovers around 25%. Any ideas on what I could do to stop this annoying freezing would be greatly appreciated.

Welcome to Discussions, MeadowsLing
Problems like those you mention are not unusual for new Mac users, but they are not widespread defects, either. They are usually easily corrected. Here is a good way to start.
For slow performance: http://docs.info.apple.com/article.html?path=Mac/10.5/en/8496.html
Also: http://docs.info.apple.com/article.html?path=Mac/10.5/en/8492.html
For iSight problems: http://support.apple.com/kb/HT2090
EZ Jim
Mac Pro Quad Core (Early 2009) 2.93Ghz w/Mac OS X (10.6.2) MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.2)
LED Cinema Display G4 PowerBook 1.67GHz (10.4.11) iBookSE 366MHz (10.3.9) External iSight

Windows 7 Crashes/Freezes when playing ANY Video files

lets see can anyone get their head around this one as it is driving me round the bend.
So... I have a media centre PC connected to my HDTV by VGA cable. I ran the PC on XP for a long time but last December, I upgraded it to Windows 7
along with my laptop.
Cue 5 months of seamless media usage and network integration - it
worked like a dream and I played both HD and SD content with ease.
About two weeks ago, I was watching an HD '.mkv' file in Windows Media Centre and about 10 minutes into the video, the video file just Froze - both the video and the audio. I had to power down and restart the machine and started the video file again. About
5 minutes after re-starting the video file, it hung again (not at the same place in the video). I then went and watched the video on my laptop where
it worked fine.
A few days after this (first time I had used it again since it hung up) I began watching an SD '.avi' file. About 1 minute into the video the display lost it's signal (the little built in 'no signal' graphic came up) and after a further 15 seconds, the audio
cut out as well.
This latter behaviour is now happening every single time I try to watch any kind of SD or HD video of any file extention. This problem is also independant of what video player I use (windows media centre and windows media player classic) After a minute or so
the display cuts out and the audio quickly follows it.
Suffice to say, I was a little annoyed but knowing a good bit about computers I
decided to try and solve the problem taking the following steps.
1) I uninstalled all my codecs and reinstalled the latest version of the K-Lite Codec pack. The latest version has support for windows 7 so I doubt its a compatibility issue here. After doing this the problem still persisted, exactly the same as before.
2) I checked the date of the drivers for my video card (MSI nVidia 6200) and seen that they were dated sept 2009. I went onto the nVidia site and found the latest win7 drivers dated april 2010 - I installed these but still the problem is there.
3) I then thought, maybe its a problem with the actual video card hardware itself. When I built my machine the parts supplier accidentally
sent me two of the same video card so I swapped out the existing one for a brand spanking new version of the same card. The problem is still EXACTLY the same.
So yes -I am rather annoyed and frustrated at the moment as I have absolutely no idea what is wrong with the machine and how it went from working to not working almost overnight.
I'd like to add also that the display is perfect when doing anything else on the computer - I can surf, play youtube videos, listen to music etc and it is absolutely no problem.
Put on a video and it cuts out the display like I have explained.
halp.

Hello Tim,
I decided to do a clean install, a fresh new installation of windows and all its updates, I didn't get the option of
install SP1 yet.
After that I only installed Catalyst drivers: 11.5 and Realtek HD audio drivers, all downloaded on May 24 2011.
Then latest FFDShow and MPC-HC to test, both x64 versions Nothing else installed.
Only a fresh copy of windows with its updates and those mentioned drivers.
To my surprise, it happened a gain.
It still crashes after a while when playing MKV videos.
It's weird, because it doesn't happen with avi's or mp4's.
So, there must be something wrong with one of windows updates that creates this windows FREEZE.
Also there is no possibility to find out what error it is in "Event Viewer" as nothing gets recorded there. Anyone could
advise?
Thanks

Macbook Pro freezes when I plug in USB

I've not changed anything about my Macbook Pro (13" early 2011) except upgrade to Mountain Lion (10.8.2) and now when I plug in my USB hub (which only has my keyboard, mouse and printer connected to it) the computer freezes completely and I have to press and hold the power button to restart it. If it doesn't do that, then it just doesn't recognise that the USB has been plugged in at all.
Is this an issue with the USB port or something else? I still have AppleCare so will take it to an Apple Store if I can't find out how to solve this problem myself. Anyone had this issue and found a solution?
Thanks.

Did you also try this when booted to the Recovery HD volume? If not then give this a try. In addition, while troubleshooting unplug all USB devices (includeing the keyboard) and try with another device such as only the mouse, which should allow you to move the cursor on screen. What you've done so far is only half of the picture, and doing this with the mouse both in normal boot and when booted to the Recovery HD partition would help determine what the problem is.
It is sounding like the issue is not with the printer and instead is with your computer, so hopefully its just a software configuration snafu, but it could be a problem with hardware.
If you find the mouse will not properly work in any port when booted to the Recovery HD partition, then run the Apple Hardware Test suite (see here: http://reviews.cnet.com/8301-13727_7-57352461-263/how-to-invoke-and-interpret-th e-apple-hardware-tests/, but do not run the "extended" test) and see if they bring up any problems. If so then write them down and post what they are here.

MacBook Pro Freezes When Viewing Any Video with new iTunes

Similar Messages

Maybe you are looking for