Macbook Pro frozen screen from software update
Did a software update to macbook pro, but now the grey screen with Apple logo and spinning wheel are the only things displayed for the past several hours. I've already tried a hard shut down and reboot, but still get the same results.
First, try booting your Mac in safe mode as described here:
http://support.apple.com/kb/HT1455
Be aware that booting in safe mode can take a little longer than a normal startup, so I would give it about 15 minutes before giving up. If this works, just restart your Mac and see if it boots up normally again.
If you can't boot into safe mode, there is probably a filesystem issue that is preventing your Mac from fully starting up. You can only fix this by booting into OS X Recovery and launching Disk Utility there to have it repair your system drive. The steps depend on which version of OS X and which model of MacBook Pro you're using.
Generally, there is one of two options:
1. Turn on your Mac and immediately press and hold the Cmd+R keys.
2. If this doesn't bring up OS X Recovery, you'll need a bootable rescue medium, such as an OS X DVD or a Recovery USB stick. Insert it and keep pressing the option key (alt) during startup, until you get the choice to boot from the rescue medium.
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MacBook Pro stalls during new software update
During the most recent Apple Software Update, the MacBook stalls at the final stage...
Screen shows bar with message "moving items into place". Computer ran overnight trying to install this update. Is it safe to restart? Update includes new Lion combo update?
HelpFinally... Okay, here's the solution from Apple! (I called, got a waiver, and resolved the issue - after 3 days of trying...)
1. Download the OS 10.7.3 Combo Pkg from the Apple Support Downloads site.
2. Close all programs. (Use Force Quit under the Apple logo drop down menu in top left corner, if needed)
3. Go to Utilities and run the Disk Utility... Verify (and Repair in necessary) the Disk where the OS is to be installed, then run the Repair permissions.
4. Shut down the computer using the shut down command under the Apple logo drop own menu .
5. Re-start the computer in safe mode (hold down shift key and press power button - continue holding shift down until you see progress bar)
6. Run the install pkg previously downloaded.
The install program should run without hanging. (It worked for me)
Good luck -
Macbook pro not booting after software update
Dear all,
Since two days ago my macbook pro hangs at the gray apple screen, the round circle keeps on turning. Kept it running for nights but it does not exit this status. I read on the internet that I could run it in verbose mode, that's what I did, see screenshot below. What do you recommend? This seems to be a hard disk issue. How can I boot up in safe mode and possibly recover the hard disk data? Any other recommendations?
Thanks,Get your Mac to a Computer repair service, or do it yourself. You will need to put it in an external SATA reader, like I did. I recovered files via an older mac running Slow Leopard and copied files to it.
What I did:
1. You will have to remove the screws at the bottom of your Mac, in order to get to the HDD (or SSD, whatever you have).
2. You need to remove the HDD and put it in an external Case/SATA reader
3. Copy files from your HDD to another Mac
4. On that other Mac, go to Disk Utility (search in spotlight) and Erase as 'Mac OS X Extended (Journaled)'
5. Download Mountain lion on another Mac from the AppStore, and go to that Applications folder.
6. Right click on the downloaded file and select “Show Package Contents”. Go to “Contents” and jump inside the “SharedSupport” folder and you’ll find a file titled “InstallESD.dmg”. Copy this over to the desktop.
7. Plug in a USB flash drive to your Mac having at least 4GB memory. We highly suggest going ahead with an 8GB one just to be on the safe side.
8. Now open up “Disk Utility” and drag InstallESD.dmg from the desktop to the left-hand sidebar. Select the attached USB from left side and click on “Partition” tab.
9. Select “1 Partition” from the Volume Scheme dropdown menu. Choose “Mac OS Extended (Journaled)” from the left.
10. Now click on “Option” at the bottom. Select “GUID Partition Table” and press OK. Now click on Apply at the bottom right to start formatting.. (NOTE: This is will erase all data on your USB flash drive)
11. Once the drive has been formatted, click on “Restore” (it’s right next to where you clicked on “Partition in Step 5).
12. Choose USB drive you plugged-in in Step 5 as “Destination” with the InstallESD.dmg file as “Source”.
13. Click Restore and type in your password (if you have any). This will create the intended Lion bootable USB flash drive
14. Reboot your Mac with the USB drive plugged in. Hold the “Option” key on your keyboard when you hear the iconic OS X startup chime. You can now boot into your Flash drive from there.
15. Follow the on-screen instructions to install OS X , and after that, reboot
16. Format USB back to FAT in Disk Utility, copy your files from old PC to new using the USB.
That's it, you're done . Takes a lot of time, but recovered my Mac this way! -
Macbook Pro Kept Loading During Software Update
My new Macbook pro, which I got less than a week ago, froze during a software upgrade. I clicked to check for software updates of which there were 2, and when I chose to update them the macbook kept loading ( loading color circle thing. ) I gave it time and then quit the program. It then wanted to restart but kept loading showing the same thing, so I decided to hold down the power button and force the notebook to turn off.
Everything seems to be running smoothly now. Has this happened to anyone else before? I'm pretty sure there's nothing wrong with my comp, but unfortunately that type of act reminds me way too much of a PC!OOh and I'm trying to install the yosemite software
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MacBook Pro 10.6.8 software updates will not install
I have five software updates that will not install. I have checked my hardware and my disk space and all seem fine. I also, downloaded and installed the Apple Software Installer Update 1.0 but my updates will still not install. Any other suggestions?
Installing the Mac OS X 10.6.8 Update Combo will reinstall the App Store for you. Restart your Mac after the combo is installed. It's ok to do this even though you are already running v10.6.8. Then try launching the app.
if that doesn't help, try contacting the developer of the app > http://support.aspyr.com/home -
While updating my MacBook Pro to the newest software, it froze with a grayish screen with a Apple logo and a frozen pinwheel right below it. What can I do to finish updating or to fix this problem?
We can't help you if you don't even know what you are installing. Never install anything if you do not know what it is. Installings through Software Update always have explanations which you should be reading to see if you actually need and/or want them.
That being said, it appears you attempted to upgrade to Mavarick. Although I am not positive.
Sorry, I am going to back out of this because I nor you know what it was you installed. Hopefully, someone else will chime in here.
GOOD LUCK! -
My early 2008 Macbook Pro is suffering from black screen after Yosemite update
My early 2008 Macbook Pro is suffering from black screen after Yosemite update. It ran beta 5 great but failed on restart after beta 6 install. There is no cursor but I can hear the HDD spooling up. I have tried booting in safe mode, PRAM reset and SMC reset but nothing works. After the first 5 days of every now and then trying to start it, it started fine. I used the machine all day with no problems, it had rolled back the install and was back on beta 5. I decided to try the update again, the same thing happened and it has stayed black for over a week now. It wont work with a monitor either. Help!
Hello Adam,
I would try instead of installing the beta software, to install the official build of OS X Yosemite from the Mac App Store to see if that gets you passed the no video issue when updating the beta software.
How to install OS X Yosemite on your Mac
http://support.apple.com/en-us/HT6412
Regards,
-Norm G. -
I have a macbook pro, and am trying to update my software. I recently bought an iphone 5, and my software is to out of date to sync my phone with itunes. I currently am running 10.5.8 and I need to update to atleast 10.6.8. Just wondering if I need to purchase it from apple or if there is an easy/free way to update it.
you need to purchase it: http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard. It is only on a disk, not in download form.
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I recently updated my MacBook Pro to the new software, and now my iMessage and my FaceTime are not connected with my phone number like it is supposed to be. How do I get them to match so that I would be able to use my cellphone number on my notebook?
To reset any OS X program just go to the folder and trash the affected files.
Open a new Finder Window
Click "Go" in the above status bar
Click and HOLD the "option/alt" key and you will see "Library" now show in the above list
Click Library while still holding the option/alt key and a new window will open with all of your system files
Go to the preference file (NOT Preference Panes)
Locate a file named <com.apple.FaceTime.bag.plist>
Locate another file named <com.apple.FaceTime.plist>
Locate the file <com.apple.iMessage.bag.plist>
Drag the files to the trash
Delete the trash
Close FaceTime and iMessage if not already closed
Relaunch FaceTime and iMessage from Applications folder
This should reset the program back to default. You will have to put your information back into the program but it should work.
Good Luck. -
Hello. I've Apple TV 3rd gen and MacBook Pro 2013 all with latest updates. AirPlay works fine till I don't start streaming videos from YouTube. After that AirPlay icon from MacBook menu bar simply disappears. Could some help. I'm using 2 Mbps internet connection.
Same issue here- I can airplay my amazon prime library just fine from my iphone 5 but on my macbook- (mavericks, 15 inch 2013 retina with quad core i7, nvidia 650 M and SSD) it just sputters and lags.
I have noticed web video is considerably worse than local content, giving me pauses of up to 2 or 3 seconds in which video stops but audio continues in the amazon player. Youku video, however, seems relatively stable. Our subscription speed is 25 mbps, so that should be plenty to stream SD video from Amazon and doesn't account for why it would be nice and stable from the iphone, but not the mbp.
Playing light, locally hosted steam sidescrollers like Limbo is better but gives periodic drops in framerate on the Tv. when mirroring the framerate remains steady on the MBP screen.
Games airplayed from my iphone seem relatively stable, though with a noticably lower framerate on the TV than on the phone.
It seems these issues have abated considerably since yesterday's Apple TV update, but are still curious nonetheless and I'm not sure that the update yesterday was specifically meant to address those issues or if I'm just getting a time with less network interference now.
Comcast recently installed a new router/modem/phone combo, replacing our old separate modem and router setup. I'm going to test if putting the network on a different channel helps. -
IMac frozen after choosing "Restart" from Software Update
Software Update had 2 updates: Latest Safari and latest iTunes. I hit "Install" and it prompted me to restart the computer in order to install the updates. I hit it and then the screen dimmed and I immediatley left to do something else. I assumed it would just do its thing and when I'd be back, it'd be installed and I could log in. Well, I came back about 10 minutes later and found that it was at a blue screen with a swirling indicator graphic (not beach ball, black/grey spiral). It's been like this for 30+ minutes.
The thing is, I'm not sure if it already installed and it restarted and now it's stuck. Or if it was trying to restart but froze here before any installing. So I have no idea what its progress was after I hit "Restart" from Software Update.
I should also mention that I had a problem with Finder and when I relaunched it, it gave error messages rather than opening any Finder window (said something like it couldn't open). Also I had a bunch of other applications that weren't quitting properly so I used Force Quit on them. However, I had Safari open and didn't force quit as I thought the restart/update process would quit for me. I had a huge number of Safari windows open and I remember seeing about 5GB or so of virtual memory being taken up by Safari. I had force quit my other applications becuase they froze but I didn't get a chance to force quit Safari and just proceeded with Software Update Restart since I thought it would just quit Safari as part of the restart process. So I think maybe this frozen screen may be because Safari was taking up so much memory and the quitting is making it freeze. I'm not sure though.
Anyone have any ideas? Should I just try holding the power button and restarting manually and see what happens?
I have the latest iMac, 16GB of RAM (installed from Apple, not third party), SSD + HDTry a manual hard shut down and then reboot.
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The screen is frozen while installing software updates. Say about 2 minutes and it has been more than hour. How can I cancel or do something about it? Is it ok to unplugg it? Please advise.
Really?
Is there no other option? No magic key combo that brings up a secret menu?
My imac just froze during a software update install and I too do not know what to do. -
Is a MacBook Pro (non-retina from 2011) also updated for the Thunderbolt issue? Or Retina MacBooks only?
Go to Geekbench
http://browser.primatelabs.com/mac-benchmarks
and check out the relative values for the system you're currently using versus the one you're going to buy. My guess is a fullly spec'd MBP Retina will do the job, but you're undoubtedly better qualified than anyone on here to tell what kind of a machine you need. -
I have a macbook pro and i need to update it to the newest software 10.10.2 but i am afraid of loosing my adope applications and my microsoft office application. i wanted to know if i do update my computer will i loose my adope apps? i have the adobe CS6 installed
You will more than likely need to re-install CS6 after the upgrade, so you might as well uninstall first. Be sure you have your serial number(s) before upgrading or uninstalling CS6..
As for Microsoft Office, I'm not sure.
Benjamin -
My macbook pro will not download or update software. The computer restarts without an update. How do I fix this?
Hello, which exact update is this? Which OSX version?
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