Macbook Pro gray loading screen, only windows partition boots

I have a macbook pro mid 2010 running Mavericks 10.9.1. Upon start up I get the gray screen with the loading bar/circle. I tried to start it using safe mode but it says there are directories, and files missing. I can only boot up in the windows 7 partition of the hard drive. I can access the Macintosh HD files through the windows partition but I can't boot up into the hard drive. When I start it using recovery mode, disk utility displays the Macintosh HD as unmounted and I can't mount it. Running disk verification says there is an error and to try disk repair. Disk repair says there is an error and to restore the disk and reinstall OSX. I have everything backed up but I can't seem to restore the Macintosh HD and can't re-partion the hard drive into one partition.
I don't think it is a hardware error since I can access the Macintosh HD files and directories, but don't know what else to try.
Thanks in advance for any help.

Install or Reinstall Mavericks or Mountain Lion from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
OS X Mavericks- Erase and reinstall OS X
OS X Mountain Lion- Erase and reinstall OS X
OS X Lion- Erase and reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet if possible
            because it is three times faster than wireless.

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    Sep 20 18:45:34 MyComputer-MacBook-Pro.local WindowServer[86]: Display 0x003f003d: GL mask 0x2; bounds (0, 0)[0 x 0], 1 modes available
              off-line, enabled, Vendor ffffffff, Model ffffffff, S/N ffffffff, Unit 1, Rotation 0
              UUID 0xffffffffffffffffffffffff003f003d
    Sep 20 18:45:34 MyComputer-MacBook-Pro.local WindowServer[86]: Created shield window 0x5 for display 0x042731c0
    Sep 20 18:45:34 MyComputer-MacBook-Pro.local WindowServer[86]: Created shield window 0x6 for display 0x003f003d
    Sep 20 18:45:34 MyComputer-MacBook-Pro.local WindowServer[86]: Display 0x042731c0: GL mask 0x1; bounds (0, 0)[1280 x 800], 30 modes available
              Main, Active, on-line, enabled, built-in, boot, Vendor 610, Model 9cc7, S/N 0, Unit 0, Rotation 0
              UUID 0x0000061000009cc700000000042731c0
    Sep 20 18:45:34 MyComputer-MacBook-Pro.local WindowServer[86]: Display 0x003f003d: GL mask 0x2; bounds (2304, 0)[1 x 1], 1 modes available
              off-line, enabled, Vendor ffffffff, Model ffffffff, S/N ffffffff, Unit 1, Rotation 0
              UUID 0xffffffffffffffffffffffff003f003d
    Sep 20 18:45:34 MyComputer-MacBook-Pro.local WindowServer[86]: CGXPerformInitialDisplayConfiguration
    Sep 20 18:45:34 MyComputer-MacBook-Pro.local WindowServer[86]:   Display 0x042731c0: MappedDisplay Unit 0; Vendor 0x610 Model 0x9cc7 S/N 0 Dimensions 11.26 x 7.05; online enabled built-in, Bounds (0,0)[1280 x 800], Rotation 0, Resolution 1
    Sep 20 18:45:34 MyComputer-MacBook-Pro.local WindowServer[86]:   Display 0x003f003d: MappedDisplay Unit 1; Vendor 0xffffffff Model 0xffffffff S/N -1 Dimensions 0.00 x 0.00; offline enabled, Bounds (2304,0)[1 x 1], Rotation 0, Resolution 1
    Sep 20 18:45:34 MyComputer-MacBook-Pro kernel[0]: AirPort: RSN handshake complete on en1
    Sep 20 18:45:34 MyComputer-MacBook-Pro.local apsd[97]: CGSLookupServerRootPort: Failed to look up the port for "com.apple.windowserver.active" (1102)
    Sep 20 18:45:38 --- last message repeated 1 time ---
    Sep 20 18:45:36 MyComputer-MacBook-Pro.local airportd[63]: _doAutoJoin: Already associated to “iFlux”. Bailing on auto-join.
    Sep 20 18:45:38 --- last message repeated 1 time ---
    Sep 20 18:45:38 MyComputer-MacBook-Pro.local com.apple.usbmuxd[22]: MuxNetworkInitiateConnect Client 0x100221580-usbmuxd/NULL requesting attach to 5abf3b66ad817fbc5c67024afac391a4fafc8d69:62078 failed, could not begin background connection attempt: -1
    Sep 20 18:45:38 MyComputer-MacBook-Pro.local com.apple.usbmuxd[22]: HandleUSBMuxConnect Client 0x100221580-usbmuxd/NULL MuxNetworkInitiateConnect failed
    Sep 20 18:45:38 MyComputer-MacBook-Pro.local usbmuxd[22]: AMDeviceConnect (thread 0x100581000): Could not connect to lockdown port (62078) on device 1 - 5abf3b66ad817fbc5c67024afac391a4fafc8d69: 0xe8000084.
    Sep 20 18:45:38 MyComputer-MacBook-Pro.local usbmuxd[22]: _AMDevicePreflightWorker (thread 0x100581000): Pair worker could not connect to lockdownd on device 1: 0xe8000084.
    Sep 20 18:45:38 MyComputer-MacBook-Pro.local com.apple.usbmuxd[22]: HandleDeviceAttachHelperCallback preflighting failed for WiFi device 0x1-192.168.0.11:0: 0xe8000084. Ignoring device.
    Sep 20 18:45:39 MyComputer-MacBook-Pro.local configd[17]: network changed: v4(en1+:192.168.0.10) DNS+ Proxy+ SMB
    Sep 20 18:45:40 MyComputer-MacBook-Pro.local UserEventAgent[11]: Captive: en1: Not probing 'iFlux' (protected network)
    Sep 20 18:45:40 MyComputer-MacBook-Pro.local configd[17]: network changed: v4(en1!:192.168.0.10) DNS Proxy SMB
    Sep 20 18:45:41 MyComputer-MacBook-Pro.local XProtectUpdater[20]: Ignoring new signature plist: Not an increase in version
    Sep 20 18:45:41 MyComputer-MacBook-Pro com.apple.launchd[1] (com.apple.xprotectupdater[20]): Exited with code: 252
    Sep 20 18:45:43 MyComputer-MacBook-Pro.local ntpd[91]: proto: precision = 1.000 usec
    Sep 20 18:45:51 MyComputer-MacBook-Pro.local WindowServer[86]: GLCompositor: GL renderer id 0x0102261a, GL mask 0x00000003, accelerator 0x00003b3b, unit 0, caps QEX|QGL|MIPMAP, vram 256 MB
    Sep 20 18:45:51 MyComputer-MacBook-Pro.local WindowServer[86]: GLCompositor: GL renderer id 0x0102261a, GL mask 0x00000003, texture units 8, texture max 8192, viewport max {8192, 8192}, extensions FPRG|NPOT|GLSL|FLOAT
    Sep 20 18:45:51 MyComputer-MacBook-Pro.local WindowServer[86]: **DMPROXY** (2) Found `/System/Library/CoreServices/DMProxy'.
    Sep 20 18:45:51 MyComputer-MacBook-Pro.local WindowServer[86]: Unable to open IOHIDSystem (e00002bd)
    Sep 20 18:45:51 MyComputer-MacBook-Pro kernel[0]: virtual bool IOHIDEventSystemUserClient::initWithTask(task_t, void *, UInt32): Client task not privileged to open IOHIDSystem for mapping memory (e00002c1)
    Sep 20 18:45:52 MyComputer-MacBook-Pro.local loginwindow[39]: **DMPROXY** Found `/System/Library/CoreServices/DMProxy'.
    Sep 20 18:45:52 MyComputer-MacBook-Pro.local fseventsd[44]: Logging disabled completely for device:1: /Volumes/Recovery HD
    Sep 20 18:45:57 MyComputer-MacBook-Pro.local WindowServer[86]: Created shield window 0x7 for display 0x042731c0
    Sep 20 18:45:57 MyComputer-MacBook-Pro.local WindowServer[86]: Display 0x042731c0: MappedDisplay Unit 0; ColorProfile { 2, "Color LCD"}; TransferTable (256, 3)
    Sep 20 18:45:57 --- last message repeated 2 times ---
    Sep 20 18:45:57 MyComputer-MacBook-Pro.local launchctl[126]: com.apple.findmymacmessenger: Already loaded
    Sep 20 18:45:57 MyComputer-MacBook-Pro.local com.apple.SecurityServer[14]: Session 100004 created
    Sep 20 18:45:58 MyComputer-MacBook-Pro.local airportd[63]: _doAutoJoin: Already associated to “iFlux”. Bailing on auto-join.
    Sep 20 18:46:01 MyComputer-MacBook-Pro.local hidd[43]: CGSShutdownServerConnections: Detaching application from window server
    Sep 20 18:46:01 MyComputer-MacBook-Pro.local hidd[43]: CGSDisplayServerShutdown: Detaching display subsystem from window server
    Sep 20 18:46:01 MyComputer-MacBook-Pro.local loginwindow[39]: Login Window Started Security Agent
    Sep 20 18:46:02 MyComputer-MacBook-Pro.local SecurityAgent[136]: This is the first run
    Sep 20 18:46:02 MyComputer-MacBook-Pro.local SecurityAgent[136]: MacBuddy was run = 0
    Sep 20 18:46:02 MyComputer-MacBook-Pro.local coreaudiod[134]: 2012-09-20 06:46:02.454308 PM [AirPlay] Started browsing for _airplay._tcp.
    Sep 20 18:46:02 MyComputer-MacBook-Pro.local coreaudiod[134]: 2012-09-20 06:46:02.455533 PM [AirPlay] Started browsing for _raop._tcp.
    Sep 20 18:46:02 MyComputer-MacBook-Pro.local SecurityAgent[136]: User info context values set for MyComputer
    Sep 20 18:46:02 MyComputer-MacBook-Pro.local UserEventAgent[127]: cannot find useragent 1102
    Sep 20 18:46:02 MyComputer-MacBook-Pro.local authorizationhost[137]: in pam_sm_authenticate(): Got user: MyComputer
    Sep 20 18:46:02 MyComputer-MacBook-Pro.local authorizationhost[137]: in pam_sm_authenticate(): Got ruser: (null)
    Sep 20 18:46:02 MyComputer-MacBook-Pro.local authorizationhost[137]: in pam_sm_authenticate(): Got service: authorization
    Sep 20 18:46:02 MyComputer-MacBook-Pro.local authorizationhost[137]: in od_principal_for_user(): No authentication authority returned
    Sep 20 18:46:02 MyComputer-MacBook-Pro.local authorizationhost[137]: in od_principal_for_user(): failed: 7
    Sep 20 18:46:02 MyComputer-MacBook-Pro.local authorizationhost[137]: in pam_sm_authenticate(): Failed to determine Kerberos principal name.
    Sep 20 18:46:02 MyComputer-MacBook-Pro.local authorizationhost[137]: in pam_sm_authenticate(): Done cleanup3
    Sep 20 18:46:02 MyComputer-MacBook-Pro.local authorizationhost[137]: in pam_sm_authenticate(): Kerberos 5 refuses you
    Sep 20 18:46:02 MyComputer-MacBook-Pro.local authorizationhost[137]: in pam_sm_authenticate(): pam_sm_authenticate: ntlm
    Sep 20 18:46:02 MyComputer-MacBook-Pro.local authorizationhost[137]: in pam_sm_acct_mgmt(): OpenDirectory - Membership cache TTL set to 1800.
    Sep 20 18:46:02 MyComputer-MacBook-Pro.local authorizationhost[137]: in od_record_check_pwpolicy(): retval: 0
    Sep 20 18:46:02 MyComputer-MacBook-Pro.local authorizationhost[137]: in od_record_attribute_create_cfstring(): returned 2 attributes for dsAttrTypeStandard:AuthenticationAuthority
    Sep 20 18:46:02 MyComputer-MacBook-Pro.local authorizationhost[137]: in pam_sm_setcred(): Establishing credentials
    Sep 20 18:46:02 MyComputer-MacBook-Pro.local authorizationhost[137]: in pam_sm_setcred(): Got user: MyComputer
    Sep 20 18:46:02 MyComputer-MacBook-Pro.local authorizationhost[137]: in pam_sm_setcred(): Context initialised
    Sep 20 18:46:02 MyComputer-MacBook-Pro.local authorizationhost[137]: in pam_sm_setcred(): Got euid, egid: 0 0
    Sep 20 18:46:02 MyComputer-MacBook-Pro.local authorizationhost[137]: in pam_sm_setcred(): Done getpwnam()
    Sep 20 18:46:02 MyComputer-MacBook-Pro.local authorizationhost[137]: in pam_sm_setcred(): Done setegid() & seteuid()
    Sep 20 18:46:02 MyComputer-MacBook-Pro.local authorizationhost[137]: in pam_sm_setcred(): pam_sm_setcred: krb5 user MyComputer doesn't have a principal
    Sep 20 18:46:02 MyComputer-MacBook-Pro.local authorizationhost[137]: in pam_sm_setcred(): Done cleanup3
    Sep 20 18:46:02 MyComputer-MacBook-Pro.local authorizationhost[137]: in pam_sm_setcred(): Done seteuid() & setegid()
    Sep 20 18:46:02 MyComputer-MacBook-Pro.local authorizationhost[137]: in pam_sm_setcred(): Done cleanup4
    Sep 20 18:46:02 MyComputer-MacBook-Pro.local authorizationhost[137]: in pam_sm_setcred(): pam_sm_setcred: ntlm
    Sep 20 18:46:02 MyComputer-MacBook-Pro.local authorizationhost[137]: in pam_sm_setcred(): pam_sm_setcred: no domain found skipping
    Sep 20 18:46:03 MyComputer-MacBook-Pro.local com.apple.SecurityServer[14]: Succeeded authorizing right 'system.login.console' by client '/System/Library/CoreServices/loginwindow.app' [39] for authorization created by '/System/Library/CoreServices/loginwindow.app' [39] (100003,0)
    Sep 20 18:46:03 MyComputer-MacBook-Pro.local loginwindow[39]: Login Window - Returned from Security Agent
    Sep 20 18:46:03 MyComputer-MacBook-Pro.local loginwindow[39]: ERROR | ScreensharingLoginNotification | Failed sending message to screen sharing GetScreensharingPort, err: 1102
    Sep 20 18:46:03 MyComputer-MacBook-Pro.local loginwindow[39]: USER_PROCESS: 39 console
    Sep 20 18:46:03 MyComputer-MacBook-Pro.local airportd[63]: _doAutoJoin: Already associated to “iFlux”. Bailing on auto-join.
    Sep 20 18:46:04 MyComputer-MacBook-Pro com.apple.launchd.peruser.501[138] (com.apple.gamed): Ignored this key: UserName
    Sep 20 18:46:04 MyComputer-MacBook-Pro com.apple.launchd.peruser.501[138] (com.apple.gamed): Ignored this key: GroupName
    Sep 20 18:46:04 MyComputer-MacBook-Pro com.apple.launchd.peruser.501[138] (com.apple.ReportCrash): Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self
    Sep 20 18:46:04 MyComputer-MacBook-Pro.local loginwindow[39]: Connection with distnoted server was invalidated
    Sep 20 18:46:04 MyComputer-MacBook-Pro.local distnoted[142]: # distnote server agent  absolute time: 346.912014717   civil time: Thu Sep 20 18:46:04 2012   pid: 142 uid: 501  root: no
    Sep 20 18:46:04 MyComputer-MacBook-Pro.local com.apple.SecurityServer[14]: Succeeded authorizing right 'system.login.done' by client '/System/Library/CoreServices/loginwindow.app' [39] for authorization created by '/System/Library/CoreServices/loginwindow.app' [39] (100002,0)
    Sep 20 18:46:05 MyComputer-MacBook-Pro.local WindowServer[86]: **DMPROXY** (2) Found `/System/Library/CoreServices/DMProxy'.
    Sep 20 18:46:07 MyComputer-MacBook-Pro.local blued[53]: kBTXPCUpdateUserPreferences gConsoleUserUID = 501
    Sep 20 18:46:08 MyComputer-MacBook-Pro.local SystemUIServer[153]: In 'int32_t CFPasteboardSetData(CFPasteboardRef, CFIndex, CFIndex, CFStringRef, CFDataRef, CFOptionFlags)', file /SourceCache/CF/CF-744.12/AppServices.subproj/CFPasteboard.c, line 3013, during unlock, spin lock 0x101fd0018 has value 0x0, which is not locked.  The memory has been smashed or the lock is being unlocked when not locked.
    Sep 20 18:46:08 MyComputer-MacBook-Pro.local WindowServer[86]: Display 0x042731c0: MappedDisplay Unit 0; ColorProfile { 2, "Color LCD"}; TransferTable (256, 3)
    Sep 20 18:46:09 MyComputer-MacBook-Pro.local coreservicesd[59]: SendFlattenedData, got error #268435460 (ipc/send) timed out from ::mach_msg(), sending notification kLSNotifyApplicationBirth to notificationID=118
    Sep 20 18:46:09 MyComputer-MacBook-Pro.local com.apple.SecurityServer[14]: Succeeded authorizing right 'system.services.systemconfiguration.network' by client '/usr/libexec/UserEventAgent' [141] for authorization created by '/usr/libexec/UserEventAgent' [141] (100000,0)
    Sep 20 18:46:09 --- last message repeated 1 time ---
    Sep 20 18:46:09 MyComputer-MacBook-Pro.local NetworkBrowserAgent[157]: Starting NetworkBrowserAgent
    Sep 20 18:46:09 MyComputer-MacBook-Pro.local UserEventAgent[141]: cannot find fw daemon port 1102
    Sep 20 18:46:13 MyComputer-MacBook-Pro.local com.apple.SecurityServer[14]: Session 100005 created
    Sep 20 18:46:15 MyComputer-MacBook-Pro.local mds[35]: (/)(Warning) IndexQuery in bool preIterate_FSI(SISearchCtx_FSI *):Throttling inefficient file system query
    Sep 20 18:46:24 MyComputer-MacBook-Pro com.apple.launchd[1] (com.apple.coreservices.appleid.authentication[131]): Exit timeout elapsed (20 seconds). Killing
    Sep 20 18:46:26 MyComputer-MacBook-Pro.local SystemUIServer[153]: *** WARNING: -[NSImage compositeToPoint:operation:fraction:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
    Sep 20 18:46:26 MyComputer-MacBook-Pro.local SystemUIServer[153]: *** WARNING: -[NSImage compositeToPoint:fromRect:operation:fraction:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
    Sep 20 18:46:50 MyComputer-MacBook-Pro com.apple.launchd.peruser.501[138] (com.apple.afpstat-qfa[195]): Job failed to exec(3). Setting up event to tell us when to try again: 2: No such file or directory
    Sep 20 18:46:50 MyComputer-MacBook-Pro com.apple.launchd.peruser.501[138] (com.apple.afpstat-qfa[195]): Job failed to exec(3) for weird reason: 2
    Sep 20 18:46:52 MyComputer-MacBook-Pro.local mds[35]: (/)(Warning) IndexQuery in virtual bool SISearchCtx_FSI::performSearch(struct PartialQueryResults *):Retried searchfs 4 times
    Sep 20 18:46:52 MyComputer-MacBook-Pro.local mds[35]: Unable to talk to lsboxd
    Sep 20 18:46:52 MyComputer-MacBook-Pro com.apple.launchd.peruser.501[138] (com.apple.mrt.uiagent[186]): Exited with code: 255
    Step 2 : I see no "kernel.log"
    Step 3: Nothing under "System Diagnostic Reports"
    Thanks for the help!!
    Nestis80

  • My macbook had a weird behavior on the display, now it won't go further than gray loading screen with the apple logo

    My macbook had a weird behavior on the display, now it won't go further than gray loading screen with the apple logo. It's a macbook pro early 2011. I've read that those are having issues, if there's someone i can contact for further information, report the issue since it's getting common or any temporal solution available. Thanks

    Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.
    Reinstall Mountain Lion or Mavericks
    OS X Mavericks- Reinstall OS X
    OS X Mountain Lion- Reinstall OS X
         Note: You will need an active Internet connection. I suggest using Ethernet
                     if possible because it is three times faster than wireless.

  • I just ordered a macbook air today and need to know if the 128gb SSD is enough space. I presently have a macbook pro and am using only 30gb hard drive space so, the apple rep said 128 is enough as I do not load much pictures or gaming etc. Also is i5 ok.

    I just ordered a macbook air today and need to know if the 128gb SSD is enough space. I presently have a macbook pro and am using only 30gb hard drive space so, the apple rep said 128 is enough as I do not load much pictures or gaming etc. Also is i5 ok.

    Id choose the I5 yes, depends on what your usage is going to be,
    ....your question about "128 gig being enough" begs the question for IDEALIZED USE of your macbook AIr
    In the case of a Macbook Air with ‘limited’ storage on the SSD, this distinction becomes more important in that in an ever rapidly increasing file-size world, you keep vital large media files, pics, video, PDF collections, music off your SSD and archived on external storage, for sake of the necessary room for your system to have free space to operate, store future applications and general workspace.  You should never be put in the position of considering “deleting things” on your macbook SSD in order to ‘make space’.
    *Generally, unless you NEED the data at least once every few weeks or once a month,...it really does'nt NEED to be on the SSD of your Macbook Air.
    Professionals who create and import very large amounts of data have almost no change in the available space on their computers internal HD because they are constantly archiving data to arrays of external or networked HD.
    Or in the case of the consumer this means you keep folders for large imported or created data and you ritually offload and archive this data for safekeeping, not only to safeguard the data in case your macbook has a HD crash, or gets stolen, but importantly in keeping the ‘breathing room’ open for your computer to operate, expand, create files, add applications, for your APPS to create temp files, and for general operation.
    Ive got more APPS than any human should have on my 128gig AIR,..(50 or so),....and 10gig of working data, important files etc etc.
    Still have 82gig available....... the entire point is that someone shouldnt consider the Air a "storage device" for tons of pics, music, vids, etc.
    *Never consider any computer a data storage device at any time under any circumstance, rather a data creation, sending, and manipulation device. Anyone who thinks data is safe on any computer, even copied upon multiple partitions is making a mistake that will, without fail, strike.
    For needs of packing around a LOT of "big data" with your Air in its case..., get a nice 1TB HD for $70, or even a 2TB drive not much bigger.
    Perfect 2TB HD, very slim, the "little giant"   made by Toshiba (have several of these) $119
    http://www.amazon.com/Toshiba-Canvio-Connect-Portable-HDTC720XK3C1/dp/B00CGUMS48 /ref=sr_1_4?s=electronics&ie=UTF8&qid=1379182740&sr=1-4&keywords=2tb+toshiba
    *This one is the BEST  external HD available that money can buy:
    $75
    HGST Touro Mobile 1TB USB 3.0 External Hard Drive
    http://www.amazon.com/HGST-Touro-Mobile-External-HTOLMX3NA10001ABB/dp/B0062FZ2WS /ref=sr_1_1?s=electronics&ie=UTF8&qid=1379185002&sr=1-1&keywords=hitachi+extern a l+hard+drive

  • I was updating my macbook pro and it restarted but didn't boot up.  It made it to the gray apple screen with a spinning wheel underneath it.  What do I do?

    I was updating my macbook pro and it restarted but didn't boot up.  It made it to the gray apple screen with a spinning wheel underneath it.  What do I do?

    This was happening to mine as well and I had to take it in a few times and they had to wipe it completely. If your computer is more that 5 years old, it may be that it is time for a new one. I suggest taking it in so they can diagnose it!

  • My macbook pro out of screen when i switch from windows to mac

    my macbook pro out of screen when i switch from windows to mac , mac is running but out of screen , what should i do??

    my macbook pro out of screen when i switch from windows to mac , mac is running but out of screen , what should i do??

  • Every time I use safari on my macbook pro with retina display, only half the page will load then it freezes up?

    Every time I use safari on my macbook pro with retina display, only half the page will load then it freezes up? It's brand new, so I don't understand why it would be doing this?

    The warranty entitles you to complimentary phone support for the first 90 days of ownership.

  • Macbook stuck at the gray loading screen

    Now when i try to turn on my Macbook, it goes to the gray loading screen with the Apple in the middle and stays there until i turn it off, so obviously, i can't use it right now. i'm just wondering what i've done and how i could possibly fix it...

    This could mean several things, so let's just throw them all out and give you the chance to try them out?
    == PRAM. Reset the PRAM by restarting while pressing Apple-Option-P-R, and wait until you hear the chime. Then let go of the keys.
    == SAFE MODE. You can probably use your Macbook in Safe Mode. While booting, hold down the S key. You'll have access to the minimal keyboard in case you want to try a diagnostic.
    == DIAGNOSTIC. If you can get there, update permissions. If you can download MainMenu free from the web, you'll get an all-purpose diagnostic of your computer.
    == STARTUP DISK. Put in your startup disk (if you can) and reboot, pressing C. This will bring your your installation page, where you have other diagnostic options. Sometimes, starting up from the Startup Disk is all you need to reset things
    There's a start!

  • Why does my macbook pro stop loading the webpage every time i try to access netflix or youtube?

    Why does my macbook pro stop loading the webpage (in safari) every time I try to access netflix or youtube?

    Back up all data before proceeding.
    This procedure will unlock all your user files (not system files) and reset their ownership, permissions, and access controls to the default. If you've intentionally set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it, but you do need to follow the instructions below.
    Step 1
    If you have more than one user, and the one in question is not an administrator, then go to Step 2.
    Triple-click anywhere in the following line on this page to select it:
    sudo find ~ $TMPDIR.. -exec chflags -h nouchg,nouappnd,noschg,nosappnd {} + -exec chown -h $UID {} + -exec chmod +rw {} + -exec chmod -h -N {} + -type d -exec chmod -h +x {} + 2>&-
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Paste into the Terminal window by pressing command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
    You'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
    The command may take several minutes to run, depending on how many files you have. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.
    Step 2 (optional)
    Take this step only if you have trouble with Step 1, if you prefer not to take it, or if it doesn't solve the problem.
    Start up in Recovery mode. When the OS X Utilities screen appears, select
              Utilities ▹ Terminal
    from the menu bar. A Terminal window will open. In that window, type this:
    res
    Press the tab key. The partial command you typed will automatically be completed to this:
    resetpassword
    Press return. A Reset Password window will open. You’re not going to reset a password.
    Select your startup volume ("Macintosh HD," unless you gave it a different name) if not already selected.
    Select your username from the menu labeled Select the user account if not already selected.
    Under Reset Home Directory Permissions and ACLs, click the Reset button.
    Select
               ▹ Restart
    from the menu bar.

  • My Macbook Pro Showing White Screen At startup

    Macbook pro showing white screen after loading window
    i think its not booting to hdd
    What shoud i do??
    Message was edited by: Krishnaraj7777

    Krishnaraj7777,
    you can try this: boot your MacBook Pro into Recovery mode by holding down a Command key and the R key as it starts up. Once the  OS X Utilities menu appears, select Disk Utility. On the left-hand side of the Disk Utility window, select your internal disk’s boot partition (typically called “Macintosh HD”). On the right-hand side, press the Verify Disk button if it’s not greyed out; if it is greyed out, or if it reports that errors were found, press the Repair Disk button. Once the verification/repair is completed, exit Disk Utility and select Restart from the Apple menu to restart in normal mode. Do you get past the white screen now?

  • Insteade of using mac os on macbook pro, i wanted to install windows 8 pro on mac book pro, will that void my warranty

    insteade of using mac os on macbook pro, i wanted to install windows 8 pro on mac book pro, will that void my warranty

    Installing any OS you want on your machine will not void the warranty.  Only making hardware changes other than those listed as "user servicable" by Apple, or negligence will void your warranty.
    I will warn you that there might be SMC or EFI udates you will want for your Mac hardware that are only available if you are runnign Mac OS.  For this reason, you may want to keep a small partition on your drive which still has Mac OS installed, or at the very least, keep an external HD around to be able to boot Mac OS.  Additionally, if you are having hardware issues, like a failing DVD writer, you may have a harder time getting Apple to repair it under warranty if you can not reproduce the error under Mac OS.  When I had the DVD writer replaced in my first MacBook Pro, I found the problems trying to write discs under Windows 7, but when the tech could reproduce an error under Mac OS, he quickly accepted it was a hardware problem and not software.  Without reproducing it under Mac OS, he admitted that he might not be able to get them to replace the drive.

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