MacBook Pro Hard Disk Crashed after Frozen Screen
Hi
Very unpleasant experience with my first MacBook. My MacBook Pro Book 13'' (late 2010 model) screen froze on start up. Realised that the battery was low and plugged the power adapter in, and let the frozen screen continue hoping for it to start in a while, only to realise that the entire laptop heated up significantly. I switchd the laptop off and let it simply recharge.
No luck on restarting after laptop was fully charged despite several attempts and following all instructions on Apple website, including SMC reset. I took the laptop down to the store and the Genius Bar team informed me that the hard disk had corrupted and they could not retrieve any data.
Wondering if this is a common problem, as I have never had a hard disk failure before and specially surprising as it is relatively new laptop (<1 year) old ? Seems like a technical fault with the laptop prima facie. Some data was not backed up recently, and now I need to look for a recovery specialist, with costs to bear despite Apple Care.
Any suggestions on recovery specialists in London who do not charge a fortune ?
Thank a Lot !
Deepa
www.apple.com/support/macbookpro
this is not laptop oriented forum
Similar Messages
-
MacBook Pro Hard Drive Crash? Grey Screen
My MacBook Pro A1278 started running a bit slow today. It appeared to lock up, so I decided to restart. Upon restart after the chime, I now only get the grey screen - first with the apple symbol and processing circle, and then later the "no admittance" symbol. No cables or external components are connected.
I started by trying the boot to the disc in safe mode but it wouldn't boot up. I received "cannot mount root, errno = 19".
I then proceeded to reset the NVRAM / PRAM. Still, no boot up.
I then attempted to repair the disc with repair utility using command + R. The disc is "verified" per disc utility but I receive the error "Error: Live file system repair is not supported" when trying to repair the full disc. When trying to repair the MacBook partition I receive the error that "Error: Disc Utility can't repair this disk... disk, and restore your backed-up files".
I have a time machine backup but unfortunately it's from several months back. Any suggestions on how I may be able to recover my more recent data? Is the disc toast? Would a reinstall of Mac OS X Snow Leopard help? I was running Maverick before the crash but don't have a physical copy of the recent OS updates.
Any help would be greatly appreciated.Your disk drive is either badly corrupted or is dying. I suggest you try:
Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Mountain Lion or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless.
If you are unable to do this, then:
Install or Reinstall Mavericks or Mountain Lion from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
OS X Mavericks- Erase and reinstall OS X
OS X Mountain Lion- Erase and reinstall OS X
OS X Lion- Erase and reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless. -
New Macbook Pro hard drive crash after 9 months? How to avoid it again...?
Hi - I've just had my hard drive replaced after it crashed - only after 9 months!!!! How can this be? I thought Macs were supposed to be more resilient and reliable? I always kept the software up to date.
Is there anything I should be doing to avoid this happening again?
- let the battery run down completely / always keep it charged and power source plugged in?
- don't run too many programmes at once?
- shut down completely rather than sleep mode?
If anyone has any tips / advice...otherwise I'm considering selling it.
ThanksYou can't just take that drive from the older system and install it in the new system. Even though both run Lion the Lion install on the older system does not have the correct driver set for the new hardware. In fact Apple came out with a newer version of Lion Just For these Newer System.
It may now be on the Apple servers bot it wasn't a few days, 5-12, ago.. -
My MacBook Pro hard drive crashed a little while ago and has been replaced. Is it possible to take tunes from iPod Classic and transfer all of them back to iTunes on computer? Is this just for purchased tunes or can I do it for ones that have been burned from CD's as well? Thanks for any help!
[Zevoneer's detailed instructions on getting music off an iPod|http://discussions.apple.com/message.jspa?messageID=9053179]
[Wired's How To: Get Your Music Off of Your iPod|http://howto.wired.com/wiki/Get_Your_Music_Off_of_Your_iPod]
[http://www.metaphoriclabs.com/articles/5-ways-to-copy-music-off-your-ipod-window s-mac-os-x/]
[Topic: Get music off iPhone|http://discussions.apple.com/message.jspa?messageID=11512841]
[Copying iTunes Store purchases from your iPod or iPhone to a computer|http://docs.info.apple.com/article.html?artnum=305465] -
by mistake i erase my macbook pro hard disk how to reinstall the yosemite on my macbook because it donsnt read the bootable drive?
usamafrombeverly hills wrote:
when i start the macbook & press cmd+R it goes to the internet recovery
Well then when you erased your hard drive, your erased the Recovery partition, also.
Use Internet Recovery to either restore from your Time Machine backup or reinstall the OS if you don't have a TM Backup.
It will install the OS that shipped on that Mac. You can then upgrade via the App Store. -
In my MacBook Pro(10.7.5), finder is crashing after logging in. It is showing crash report with Relaunch option, when i click on Relaunch option finder is working properly but i am unable to see Top bar(Apple logo, Date and Wifi etc... bar). Even in safari address bar, TextEdit not accepting any text means when type something not showing up and also i am unable operate any thing from keyboard. Plz help me…..
One thing that you can try is installing a 'fresh' version of OS X Lion. Boot into your Recovery partition (holding down the command and R keys whilst booting) and elect to install OS X from the Recovery screen. You need not erase your hard drive and you should not lose any of your data.
Oh, and just as a precaution, I would use Disk Utility, once you're in Recovery mode, to verify your hard drive before trying to install the OS again.
Clinton -
My Macbook Pro keeps freezing/crashing after a few seconds of use, but works fine in safe mode.
I've researched this extensively, but I haven't been able to solve my problem yet.
It started completely out of the blue with a kernel panic, where my screen seemed to malfunction and I got the kernel panic message (but I could hardly read it because of distorted graphics). I forced my laptop to shut down, but every time I rebooted and used it again it would completely freeze after a while (the amount of time varied, it has lasted from a few seconds to a couple of hours). What happens essentially is that the cursor and entire OS freezes, and I'm unable to click on anything or use the keyboard. The fans start working full speed and the only thing I can do is force the laptop to shut down.
At first I thought it was a Chrome problem because it only happened after I opened the browser. After uninstalling it, the laptop seemed to work fine for a couple of hours, but then it froze again while I was using Safari. Ever since it has been functioning normally for smaller and smaller time periods before freezing again. I've tried reinstalling Snow Leopard OS from the original disc and then downloading all software updates, but the problem continues. I've also tried doing a hardware test by pressing D as the computer starts up, but for some reason it doesn't work.
The laptop, including Chrome and Safari, works fine in safe mode.
I'm sorry I don't know what specific information to give you about my laptop/OS, but please ask anything you need to know. I'd greatly appreciate any help — I'm panicking because I fly to England tomorrow morning to start university and I really don't want to go without a laptop for 2 weeks while it's getting fixed!Thanks for your reply! Here are the Etrecheck results.
Hardware Information:
MacBook Pro (15-inch, Early 2011)
MacBook Pro - model: MacBookPro8,2
1 2 GHz Intel Core i7 CPU: 4 cores
4 GB RAM
Video Information:
AMD Radeon HD 6490M - VRAM: 256 MB
Intel HD Graphics 3000 - VRAM: 384 MB
System Software:
Mac OS X 10.6.8 (10K549) - Uptime: 0 days 0:51:36
Disk Information:
ST9500325ASG disk0 : (465.76 GB)
(null) (disk0s1) <not mounted>: 200 MB
Macintosh HD (disk0s2) /: 465.44 GB (339.98 GB free)
MATSHITADVD-R UJ-898
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Apple, Inc. MacBook Pro
Kernel Extensions:
Problem System Launch Daemons:
[not loaded] org.samba.winbindd.plist
Problem System Launch Agents:
[failed] com.apple.Kerberos.renew.plist
Launch Daemons:
[not loaded] com.adobe.fpsaud.plist
[not loaded] com.google.keystone.daemon.plist
[not loaded] com.microsoft.office.licensing.helper.plist
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist
[not loaded] com.divx.dms.agent.plist
[not loaded] com.divx.update.agent.plist
[not loaded] com.google.keystone.agent.plist
[not loaded] com.hp.devicemonitor.plist
[not loaded] com.hp.messagecenter.launcher.plist
[not loaded] com.quark.quarkupdate.agent.plist
[not loaded] net.culater.SIMBL.Agent.plist
User Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist
[not loaded] com.facebook.videochat.elenicourea.plist
[not loaded] com.spotify.webhelper.plist
[not loaded] net.infinite-labs.SIMBLEnablerForSandboxedApps.plist
User Login Items:
Flux
GrowlHelperApp
iTunesHelper
Flux
The Lion King Circle of Life.mp3
Dropbox
3rd Party Preference Panes:
Flash Player
Flip4Mac WMV
Perian
Internet Plug-ins:
AdobeAAMDetect.plugin
DirectorShockwave.plugin
DivX Web Player.plugin
Flash Player.plugin
FlashPlayer-10.6.plugin
Flip4Mac WMV Plugin.plugin
googletalkbrowserplugin.plugin
iPhotoPhotocast.plugin
JavaAppletPlugin.plugin
npgtpo3dautoplugin.plugin
o1dbrowserplugin.plugin
OVSHelper.plugin
QuickTime Plugin.plugin
SharePointBrowserPlugin.plugin
Silverlight.plugin
User Internet Plug-ins:
Picasa.plugin
Bad Fonts:
None
Top Processes by CPU:
44% Google Chrome
28% WindowServer
10% EtreCheck
7% syslogd
2% hidd
2% Bluetooth File Exchange
1% fontd
0% Finder
0% SystemUIServer
0% JavaApplicationStub
Top Processes by Memory:
210 MB Google Chrome
111 MB JavaApplicationStub
57 MB Finder
49 MB Dock
42 MB Google Chrome Helper
41 MB SystemUIServer
41 MB WindowServer
41 MB Bluetooth File Exchange
41 MB quicklookd
41 MB EtreCheck
Virtual Memory Statistics
382 MB Free RAM
1.01 GB Active RAM
518 MB Inactive RAM
2.10 GB Wired RAM
461 MB Page-ins
364 KB Page-outs -
Macbook Pro Hard disk Makes an annoying sound (buzz) while working but functions properly.
I've got this Macbook Pro 13 inch 2.4 Intel core i5 processor. After about a year the hard disk without any reason started to make an annoying sound (buzzing) while working that sometimes quiets down but when I move the laptop it starts all over again !! Also when I put it down on a side like on my bed while I'm lying on the bed it makes the same sound !! Like when I move the laptop I can hear the buzzing sound changing !! The hard disk functions pretty well though!! What's the problem? I tried Verifying and Reparing the Disk as my father suggested and that helped a bit but after like 10 minutes it's starts again. Any ideas? Have you guys ever seen such a thing before? What should I do?
I have the same issue you're having.
When it first happened (soon after I bought my late 2013 15" MBP), eventually my motherboard and Retina display crashed and needed to be replaced. Now after a couple of months being repaired, I started getting the same clicking sounds opening web browsers or apps, etc. I'm worried its the same thing with the motherboard and or retina display starting to fail again.
Im going to have it checked out however like you said, It's hard to replicate on the spot.
Please LMK if you have any updates on the cause and I'll do the same.
Thanks! -
Can I upgrade MacBook Pro hard disk drive next year?
Hi there! I'm new to the Apple Support Communities!
I am going to buy a new 13" MacBook Pro, 2.5GHz. I am going to buy the base model, with a 500GB 5400 RPM hard disk drive. Right now, I can't afford a 256GB solid-state drive, but I'll have enough for one by later next year. So, I will have done some stuff on my Mac by the time I can upgrade it. I know how to install the drive itself, but how do I transfer my information?
Here are the issues:
1) I don't know how I would make it so I could boot from an external USB.
2) And I don't know how to get all my personal information from one drive to the other.
For "2", I think I could back up my Mac to a hard drive with Time Machine, and then restore from a backup. But Time Machine couldn't back up the whole OS, right? And what would the procedure be anyway? Just turn it on when I'm done the upgrade?
If someone who has done this before could provide step-by-step instructions, I would really appreciate it!
Thanks,
Solid-State Me Yes you can replace the hard drive at any time. Purchase a replacement drive from any store you like - newegg or mcetech are good stores (among many others) - and when you purchase the new drive, also purchase a drive enclosure. Then download a program called "super duper" and follow the instructions to use that software. When your drive arrives, put the new drive in the enclosure, plug it in to your computer and run "super duper" with the option to "make the drive bootable" and let it finish. What it's doing is copying your drive onto the new drive. Once the copy is finished, you can shut down your computer, remove the drive, install the new one, and put the original drive into the enclosure. Now you have an external hard drive that is repurposed instead of throwing it away. Keep that drive intact for a few weeks without erasing or adding data to be sure you are happy with the new drive and how it performs. After that, use the drive to store files, backup the internal, transfer stuff, whatever.
-
Macbook Pro hard disk has gone
I got the spinning beachball on my MacBook Pro 15" Intel Core2 unibody 2009 OS X 10.6 and then crash.
I zapped PRAM and did Disk Utiliy from Install disk but no hard disk to be seen.
I took out HD and put it in external USB drive, it works perfectly (I can even boot and great, no data loss)
I tried brand new HD inside the Macbook and this can't be seen either.
Help!Likely something major unless you're lucky and it's a cable (do they have those in MBPs?) If it's out of warranty and you're comfortable poking around inside of computers you could investigate, otherwise take it to somebody who does know computers.
-
Help! Can't figure out how to download cs5 & light room on my new hard drive after macbook pro crashed. any ideas
You can get cs5 from here:
http://www.adobe.com/downloads/other-downloads.html
lightroom from here
(it says updates, but they are the full versions. for example if you have lightroom 4, install the version 4.4.1)
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh -
Hi All,
I was given a macbook pro with parallel windows, and later windows was remove but hard disk space is greyed out and could not be merge and when i run a 'verify disk' it told me to reformat my OS. The nearest service centre is real far away from me and i hope to solve this on my own. I need to keep my applications and files, how do i do so? As some of these applications was given by my company. I need help on keeping my files and reformating.
Thanks in advance.
MelCGet an external drive and make a clone of your internal, erase the internal, set it for 1 partition (OSX Journaled) and restore the clone.
-
HP Pavilion g4 2131tx, Hard Disk Error after Blue Screen of Death
Hello! I do not know what section shoud i post this problem, I apologize for it.
So my laptop is freezing for a days after BSOD. When I leave my laptop overnight for downloading torrents, I always receive the message "Windows has recovered from unexpected shutdown." when i woke up.
I already disabled all non-microsoft services, start up items and yet the desktop is still freezing right after the welcome screen but the welcome screen does not load too long.
The desktop freeze for more than a minute then it will go back to normal again until my laptop went to BSOD
and received this error from UEFI "Hard Disk Error." after restarting.
I ran the Hardware Diagnostic Test and I got the result:
Failure ID: RW042K-6MT6RP-MFPX1F-61BK03
Product ID: 65H69PA#UUF
I tried cleaning up registry and defragmenting disk and still no luck.
* My laptop is HP Pavilion g4 2131tx and still under warranty until June 2014.
* I am using Windows 7 Ultimate 64bit Service Pack 1
* My RAM is 4gb with a processor of Intel Core i7
* My AV is microsoft security essentials
* I am using Advanced SystemCare for cleaning up registry and defragmenting.
I was wondering if I could change my hard disk while it's still under warranty.
Thanks for your help!
#Edit: bad english >.<
This question was solved.
View Solution.Here is the Service Manual:
Manual
See Page 39. It can take any 2.5 inch wide 9mm thick laptop SATA hard drive. They are industry standard, interchangeable.
Here is one I would recommend:
http://www.newegg.com/Product/Product.aspx?Item=9SIA2W00YW3532
This is a nice compromise with size, speed and expense. You could install an SSD for maximum speed. Post back if you need help with software or anything else.
If this is "the Answer" please click "Accept as Solution" to help others find it. -
My macbook pro hard disk showing S.M.A.R.T failure, but the partitions inside are okay
My macbook pro had been facing booting problems intitially. Getting stuck at Apple logo and showing a progress bar. On reaching end of the progress bar, the system shutsdown. I'm able to log in to Recovery HD/Single user login mode. Backed up all data to an external drive. Then cloned the Macintosh HD image to one partition. The cloned image is also showing the same problems - Cannot Verify/Repair. After backing up data, I've erased the Macintosh HD partition, which is blank now and has no errors. But the parent node (disk0) is showing S.M.A.R.T failure.
A week back, I was having problems with Google Chrome and Safari getting stuck and not responding issues repeatedly.
Welcoming expert opinions to get thru this.
Thank you.
Regards
NaveenIt's nothing like that. You have suggested very good steps for all my queries in fact.
But I'm a bit reluctant to accept that the HDD has failed physically. Even if the SMART error shows reallocated sector count problem, this could again be Hard and Soft error i suppose. Since the data is not critical to me, I want to experiment other ways before disposing.
Also, as of now I'm able to use my Laptop as it used to be before. It could very well fail shortly.
99% threads suggest to throw away the HDD at the earliest. And so, there is nothing wrong in believing you.
Hope you get me.
Still I have one question to you. If I erase the whole internal drive using erasedisk command in terminal, would I be able to boot in from the external usb installation which I have. I wanted to know if some data required for boot menu and all will get erased as well.
Thanks
Naveen -
Any way to stop new MacBook Pro hard disk from making loud noise??
I received a brand new MacBook Pro today, and I thought everything was fine. However, when I went to use it in a very quiet room late at night, I noticed an almost unbearable noise coming from the right side of the trackpad. From reading previous discussions, I realize that it is likely the hard disk which is making the noise, and a design flaw makes the noise seem louder.
For other people who have the same problem, is there anything that can be done to make the noise go away?You can return it for a replacement within 14 days of purchase.
Maybe you are looking for
-
How can I change the date format in a Numbers table?
I have selected all of the cells in a date column, opened the Inspector and selected the Date & Time format, selected the date & month format butb the cell date does not conform to this format. Instead I am getting the month, day, year, and time. St
-
Automator: Apply Color Label and Copy to Folder
I'm trying my hand at Automator, and I need help with one of my workflows (⇪). Basically, it's a service (accessible via right-click) that will apply a color label on an image file, and then copy that image file to a corresponding folder with the sam
-
TS2972 Cannot find the airplay button on iTunes. I have version 11.01
I have version 11.01 of iTunes and cannot find the airplay button. I want to send my music and photos to my Apple TV
-
Not able to connect Integration server using pmcmd command
pmcmd> connect -sv ISVC_OBIA7963 -d Domain_lx-cphrdac-t02p -u Administrator -p Administrator [DOM_10051] [DOM_10051] Service [ISVC_OBIA7963] is not available in domain [Domain_lx-cphrdac-t02p]. ERROR: Cannot connect to Integration Service [ISVC_OBIA7
-
How can I avoid the need for Administrator rights for open registry key.vi
Dear wire workers. I would like to do an EXCEL export. Therefore I like to check if EXCEL is installed or not. I use 'open registry key.vi' and read out the Excel\InstallRoot. If there is an installed EXCEL than I export the data using ActiveX. Every