Macbook Pro has adware. Keep getting annoying pop-ups. How do i clean my laptop

Macbook Pro has adware. Keep getting annoying pop-ups. How do I clean my laptop

There is no need to download anything to solve this problem.
You may have installed one or more of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it. It's been reported that some variants of the "VSearch" malware block access to the page. If that happens, start in safe mode by holding down the shift key at the startup chime, then try again.
Back up all data before making any changes.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.
Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere  should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
          Install system data files and security updates (OS X 10.10 or later)
or
          Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.

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    Problem description:
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    EtreCheck version: 2.1.5 (108)
    Report generated December 25, 2014 at 6:02:49 PM EST
    Click the [Support] links for help with non-Apple products.
    Click the [Details] links for more information about that line.
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    Hardware Information: ℹ️
        MacBook Pro (15-inch, Mid 2010) (Verified)
        MacBook Pro - model: MacBookPro6,2
        1 2.53 GHz Intel Core i5 CPU: 2-core
        8 GB RAM Upgradeable
            BANK 0/DIMM0
                4 GB DDR3 1067 MHz ok
            BANK 1/DIMM0
                4 GB DDR3 1067 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
        Intel HD Graphics - VRAM: 288 MB
            Color LCD 1440 x 900
        NVIDIA GeForce GT 330M - VRAM: 256 MB
    System Software: ℹ️
        OS X 10.10.1 (14B25) - Uptime: 0:9:17
    Disk Information: ℹ️
        Hitachi HTS545050B9SA02 disk0 : (500.11 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Macintosh HD (disk1) / : 498.88 GB (77.70 GB free)
                Core Storage: disk0s2 499.25 GB Online
        MATSHITADVD-R   UJ-898 disk2 : (13.6 MB)
            disk2s1 (disk2s1) <not mounted> : 12 MB
            disk2s1s1 (disk2s1s1) <not mounted> : 32 KB
            Endocrine (disk2s1s2) /Volumes/Endocrine : 11 MB (0 B free)
    USB Information: ℹ️
        Apple Internal Memory Card Reader
        Apple Inc. BRCM2070 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Computer, Inc. IR Receiver
        Apple Inc. Built-in iSight
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /System/Library/Extensions
        [not loaded]    com.ZTE.driver.ZTEUSBCDCACMData (1.3.9) [Support]
        [not loaded]    com.aliph.driver.jstub (1.1.2 - SDK 10.7) [Support]
        [not loaded]    com.devguru.driver.PTUMWDrv (11.1.28) [Support]
        [not loaded]    com.lge.driver.LGEMobilSolutionFamily (1.5.4) [Support]
        [not loaded]    com.logmein.driver.LogMeInSoundDriver (1.0.0) [Support]
        [not loaded]    com.novatelwireless.kext.wwan (3.0.24) [Support]
        [not loaded]    com.pantech.driver.PTRayUSBFamily (1.2.8 - SDK 10.4) [Support]
        [loaded]    com.rim.driver.BlackBerryUSBDriverInt (0.0.68) [Support]
        [not loaded]    com.rim.driver.BlackBerryUSBDriverVSP (0.0.68) [Support]
        [not loaded]    com.seagate.driver.PowSecDriverCore (5.0.1) [Support]
        [not loaded]    com.sierrawireless.driver.SierraDevSupport (2.0.2) [Support]
        [not loaded]    com.sierrawireless.driver.SierraFSCSupport (2.0.2) [Support]
        [not loaded]    com.sierrawireless.driver.SierraFSRSupport (2.0.2) [Support]
        [not loaded]    com.sierrawireless.driver.SierraHSRSupport (2.0.2) [Support]
        [not loaded]    com.smithmicro.driver.SMSIWirelessModem (3.2.7) [Support]
            /System/Library/Extensions/LGEMobileSolutionFamily.kext/Contents/PlugIns
        [not loaded]    com.lge.driver.LGELTEBus (1.5.4) [Support]
        [not loaded]    com.lge.driver.LGELTEMdmControl (1.5.4) [Support]
        [not loaded]    com.lge.driver.LGELTEMdmData (1.5.4) [Support]
        [not loaded]    com.lge.driver.LGELTENicControl (1.5.4) [Support]
        [not loaded]    com.lge.driver.LGELTENicData (1.5.4) [Support]
            /System/Library/Extensions/NovatelWirelessWWAN.kext/Contents/PlugIns
        [not loaded]    com.NovatelWireless.driver.NovatelWirelessUSBCDCECMControl (3.0.24) [Support]
        [not loaded]    com.NovatelWireless.driver.NovatelWirelessUSBCDCECMData (3.0.24) [Support]
        [not loaded]    com.novatelwireless.driver.3G (3.0.24) [Support]
        [not loaded]    com.novatelwireless.driver.3GData (3.0.24) [Support]
        [not loaded]    com.novatelwireless.driver.DisableAutoInstall (3.0.24) [Support]
        [not loaded]    com.novatelwireless.driver.NWVBE (3.0.24) [Support]
            /System/Library/Extensions/PTRayUSBFamily.kext/Contents/PlugIns
        [not loaded]    com.pantech.driver.PantechBus (1.2.8 - SDK 10.4) [Support]
        [not loaded]    com.pantech.driver.PantechCDFree (1.2.8 - SDK 10.4) [Support]
        [not loaded]    com.pantech.driver.PantechCm (1.2.8 - SDK 10.4) [Support]
        [not loaded]    com.pantech.driver.PantechMdmControl (1.2.8 - SDK 10.4) [Support]
        [not loaded]    com.pantech.driver.PantechMdmData (1.2.8 - SDK 10.4) [Support]
        [not loaded]    com.pantech.driver.PantechSer (1.2.8 - SDK 10.4) [Support]
        [not loaded]    com.pantech.driver.QmiDriver (1.2.8 - SDK 10.4) [Support]
            /System/Library/Extensions/PTUMWDrv.kext/Contents/PlugIns
        [not loaded]    com.devguru.driver.PTUMWCDFree (11.1.28) [Support]
        [not loaded]    com.devguru.driver.PTUMWCSP (11.1.28) [Support]
        [not loaded]    com.devguru.driver.PTUMWDIAG (11.1.28) [Support]
        [not loaded]    com.devguru.driver.PTUMWMdmControl (11.1.28) [Support]
        [not loaded]    com.devguru.driver.PTUMWMdmData (11.1.28) [Support]
        [not loaded]    com.devguru.driver.PTUMWUSBMergeNub (11.1.28) [Support]
            /System/Library/Extensions/SMSIWirelessModem.kext/Contents/PlugIns
        [not loaded]    com.smithmicro.driver.SMSIWirelessCDC (3.2.7) [Support]
        [not loaded]    com.smithmicro.driver.SMSIWirelessSerial (3.2.7) [Support]
            /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.0.1) [Support]
        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.0.1) [Support]
        [not loaded]    com.seagate.driver.SeagateDriveIcons (5.0.1) [Support]
    Startup Items: ℹ️
        ProTec6: Path: /Library/StartupItems/ProTec6
        ProTec6b: Path: /Library/StartupItems/ProTec6b
        Startup items are obsolete in OS X Yosemite
    Problem System Launch Agents: ℹ️
        [loaded]    com.paragon.NTFS.auth.plist [Support]
    Launch Agents: ℹ️
        [loaded]    com.examsoft.softest.plist [Support]
        [loaded]    com.google.keystone.agent.plist [Support]
        [loaded]    com.oracle.java.Java-Updater.plist [Support]
        [running]    com.seagate.SeagateStorageGauge.plist [Support]
    Launch Daemons: ℹ️
        [running]    com.examsoft.softest.service.plist [Support]
        [running]    com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist [Support]
    User Launch Agents: ℹ️
        [loaded]    com.koingosw.MacCleanse4Helper.Reminder.plist [Support]
        [loaded]    com.koingosw.MacCleanse4Helper.TrashWatcher.plist [Support]
        [running]    com.zeobit.MacKeeper.Helper.plist [Support]
    User Login Items: ℹ️
        Launch Nikon Message Center 2    UNKNOWN (missing value)
    Internet Plug-ins: ℹ️
        DirectorShockwave: Version: 12.0.0r112 - SDK 10.6 [Support]
        o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
        LogMeInSafari64: Version: 1.0.660 [Support]
        Google Earth Web Plug-in: Version: 6.2 [Support]
        Default Browser: Version: 600 - SDK 10.10
        Flip4Mac WMV Plugin: Version: 2.4.2.4 [Support]
        AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 [Support]
        FlashPlayer-10.6: Version: 15.0.0.246 - SDK 10.6 [Support]
        LogMeIn: Version: 1.0.660 [Support]
        Flash Player: Version: 15.0.0.246 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235
        iPhotoPhotocast: Version: 7.0
        googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
        LogMeInSafari32: Version: 1.0.660 [Support]
        AdobePDFViewer: Version: 11.0.09 - SDK 10.6 [Support]
        QuickTime Plugin: Version: 7.7.3
        SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 [Support]
        JavaAppletPlugin: Version: Java 7 Update 51 Check version
    3rd Party Preference Panes: ℹ️
        Flash Player  [Support]
        Flip4Mac WMV  [Support]
        Java  [Support]
        Paragon NTFS for Mac ® OS X  [Support]
        Tuxera NTFS  [Support]
    Time Machine: ℹ️
        Skip System Files: NO
        Mobile backups: ON
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 498.88 GB Disk used: 421.18 GB
        Destinations:
            Untitled [Local]
            Total size: 0 B
            Total number of backups: 0
            Oldest backup: -
            Last backup: -
            Size of backup disk: Too small
                Backup size 0 B < (Disk used 421.18 GB X 3)
    Top Processes by CPU: ℹ️
             4%    firefox
             4%    WindowServer
             1%    mds
             0%    ocspd
             0%    fontd
    Top Processes by Memory: ℹ️
        326 MB    firefox
        172 MB    mds_stores
        146 MB    Finder
        112 MB    WindowServer
        77 MB    MacKeeper Helper
    Virtual Memory Information: ℹ️
        3.16 GB    Free RAM
        3.68 GB    Active RAM
        612 MB    Inactive RAM
        1.14 GB    Wired RAM
        1.24 GB    Page-ins
        0 B    Page-outs
    Diagnostics Information: ℹ️
        Dec 25, 2014, 05:54:10 PM    Self test - passed

    Hello garycamp88,
    Thanks for using Apple Support Communities.
    To troubleshoot this issue where your Mac is running slowly, please see the information in the article linked to below.
    OS X Yosemite: If your Mac runs slowly
    Take care,
    Alex H.

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    Hardware Information:
              iMac (20-inch, Mid 2007)
              iMac - model: iMac7,1
              1 2 GHz Intel Core 2 Duo CPU: 2 cores
              4 GB RAM
    Video Information:
              ATI,RadeonHD2400 - VRAM: 128 MB
    System Software:
              OS X 10.9.2 (13C1021) - Uptime: 0 days 3:35:29
    Disk Information:
              ST3250820AS Q disk0 : (250.06 GB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) / [Startup]: 249.2 GB (166.44 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
    USB Information:
              Apple Inc. Built-in iSight
              Apple, Inc. Keyboard Hub
                        Primax Electronics Apple Optical USB Mouse
                        Apple, Inc Apple Keyboard
              Apple Computer, Inc. IR Receiver
              HP Deskjet 3740
              Apple Inc. Bluetooth USB Host Controller
    Thunderbolt Information:
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    Kernel Extensions:
              [kext loaded] com.logmein.driver.LogMeInSoundDriver (1.0.2 - SDK 10.5) Support
              [not loaded] com.seagate.driver.PowSecDriverCore (5.2.4 - SDK 10.4) Support
              [not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.4 - SDK 10.4) Support
              [not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.4 - SDK 10.5) Support
              [not loaded] com.seagate.driver.SeagateDriveIcons (5.2.4 - SDK 10.4) Support
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist Support
              [not loaded] com.logmein.logmeinblanker.plist Support
              [not loaded] com.logmein.logmeinserver.plist Support
              [running] com.sophos.autoupdate.plist Support
              [running] com.sophos.intercheck.plist Support
              [running] com.sophos.notification.plist Support
    Launch Agents:
              [not loaded] com.adobe.AAM.Updater-1.0.plist Support
              [not loaded] com.logmein.logmeingui.plist Support
              [not loaded] com.logmein.logmeinguiagent.plist Support
              [not loaded] com.logmein.logmeinguiagentatlogin.plist Support
              [running] com.sophos.uiserver.plist Support
    User Launch Agents:
              [loaded] com.adobe.AAM.Updater-1.0.plist Support
              [loaded] com.adobe.ARM.[...].plist Support
    User Login Items:
              AirPort Base Station Agent
              iTunesHelper
              AdobeResourceSynchronizer
    Internet Plug-ins:
              Default Browser: Version: 537 - SDK 10.9
              Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 Support
              CouponPrinter-FireFox: Version: Version 1.1.5
              AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 Support
              FlashPlayer-10.6: Version: 13.0.0.206 - SDK 10.6 Support
              LogMeIn: Version: 1.0.935 - SDK 10.7 Support
              Silverlight: Version: 5.1.30214.0 - SDK 10.6 Support
              Flash Player: Version: 13.0.0.206 - SDK 10.6 Support
              LogMeInSafari32: Version: 1.0.935 - SDK 10.7 Support
              QuickTime Plugin: Version: 7.7.3
              iPhotoPhotocast: Version: 7.0
              AdobePDFViewer: Version: 11.0.06 - SDK 10.6 Support
              Photo Center Plugin: Version: Photo Center Plugin 1.1.2.2 Support
    Safari Extensions:
              Open in Internet Explorer: Version: 1.0
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
              AirPlay: Version: 2.0 - SDK 10.9
              AppleAVBAudio: Version: 203.2 - SDK 10.9
              iSightAudio: Version: 7.7.3 - SDK 10.9
    iTunes Plug-ins:
              Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
    User Internet Plug-ins:
              CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
              Move_Media_Player: Version: npmnqmp 071505000006 Support
              WebEx: Version: 1.0 Support
    3rd Party Preference Panes:
              Flash Player  Support
              Flip4Mac WMV  Support
              Paragon NTFS for Mac ® OS X  Support
    Time Machine:
              Skip System Files: NO
              Mobile backups: OFF
              Auto backup: NO - Auto backup turned off
              Volumes being backed up:
                        Macintosh HD: Disk size: 232.09 GB Disk used: 77.08 GB
              Destinations:
                        IMAC [Local] (Last used)
                        Total size: 931.19 GB
                        Total number of backups: 1
                        Oldest backup: 2014-04-08 18:32:13 +0000
                        Last backup: 2014-04-08 18:32:13 +0000
                        Size of backup disk: Excellent
                                  Backup size 931.19 GB > (Disk size 232.09 GB X 3)
              Time Machine details may not be accurate.
              All volumes being backed up may not be listed.
    Top Processes by CPU:
                   2%          WindowServer
                   2%          com.apple.WebKit.WebContent
                   1%          prl_vm_app
                   0%          prl_disp_service
                   0%          SystemUIServer
    Top Processes by Memory:
              999 MB          prl_vm_app
              217 MB          prl_client_app
              172 MB          com.apple.WebKit.WebContent
              119 MB          InterCheck
              115 MB          com.apple.IconServicesAgent
    Virtual Memory Information:
              30 MB          Free RAM
              1.08 GB          Active RAM
              1.06 GB          Inactive RAM
              1.78 GB          Wired RAM
              2.53 GB          Page-ins
              21 MB          Page-outs
    I appreciate any help I can get.

    The router has been hacked to direct DNS queries to a malicious server. 
    Follow the manufacturer's instructions to reset it to the default state. Usually that involves inserting the end of a straightened paper clip or a similar tool into a pinhole somewhere in the back of the device, and pressing a switch inside for about 15 seconds. The pinhole may be marked "RESET."
    Repeat the initial setup process. Make sure the router does not allow remote setup from the Internet (WAN port), if it has that feature—most do. The DNS servers should be set automatically by your ISP.
    If you have a wireless network, it must be secured with WPA 2 encryption. The passwords for the network and the router must each be a string of at least 10 random upper- and lower-case letters and digits, and they should be different. Any password that you can remember is weak.
    You are wasting your time deleting files on the computer. Those files are not related to the problem in any way.

  • I can't play Netflix movies on my MacBook Pro.  I keep getting this message:  "Video Playback Error  Your device has a hardware issue, which is preventing Premium Video Playback. Contact Apple Support for more information."  Any good ideas?  Thanks!

    Can't stream movies on Netflix.

    I have the same problem and I tried installing and unistalling Silverlight from my system but did not work. I had a chat with someone on Netflix and he told me that this is a Silverlight problem an Mac and the browser who use it, he refer me to use Google Chrome instead because don't need Silverlight and it worked. Now for Netflix on my Macbook I'll use Chrome.

  • My macbook pro has picked up a UKASH virus. How can I get rid of it.

    My Macbook has picked up a UKASH virus and the Safari is locked and wont shut down/close. How can I get rid of this and stop it happeneing again in the future.
    Other blogs show how to solve this on a Windows set up, but not MAC
    Any ideas

    Yes, it is a varient of the same malware however for Mac users it appears to only infect the browser using a Javascript lock.
    Write down the url of the malware site, all you need is the domain name like discussions.apple.com, nothing else is needed.
    1: Command tab to the Finder
    2: Apple Menu > Force Quit > Safari
    3: Relaunch Safari holding the Shift key down to disable reopening of previous pages.
    4: Reset Safari.
    5: Report the offending site to: https://www.google.com/safebrowsing/report_badware/
    6: Restart your machine and restore from TimeMachine backup or bootable clone (optional at this time as we don't know much about it on Mac's yet)
    Most commonly used backup methods
    7: Harden your Mac against stuff like this: Harden your Mac against malware attacks

  • My MacBook Pro has just started getting really warm for no apparent reason, any ideas why?

    Should I use my Apple Care, or is there a quick fix?

    you see what is running on your computer (because CPU usage is what makes the procesor(s) get hot) by opening the application "Activity Monitor" in the folder "/Applications/Utilities", then select the "CPU" tab (at the bottom) and sort the information in the top section by "%CPU":
    This will show you what application is using the most CPU time and is the most likely candidate for why your machine is warming up.  You can also quit all applications, then reboot to see if that resolves the problem.

  • My macbook pro won't keep a disk in. How can I fix?

    Please Help

    Read this Apple Support link on Optical Drives:
    support.apple.com/kb/HT2801http://
    Many time the lens is dirty.  A shot of compressed may clean it or the use of a lens cleaning DVD may rectify the problem.
    Ciao.

  • The MacBook Pro has no RJ-12 connection for a phone line.  How do I connect a MacBook Pro up to the phone to get dial up internet service?

    The MacBook Pro has no RJ-12 connection port.  How do I get internet, dial-up phone service for a MacBook Pro? 

    Buy any one of a dozen different USB modems such as those found here.

  • MacBook Pro has a grey screen with circle and slash and will not start up or start into safe mode.

    MacBook Pro has started to get a grey screen with circle and slash and will not start up or start into safe mode.  This happened once previously, however, it allowed a safe mode reboot and then worked for a week or so.  While utilzing the machine, it started with the spinning beach ball for about 5 minutes, went into a shut down mode and then rebooted and came back up with the grey screen with a circle and slash after a few minutes.  For the past three days it has been stuck and will not allow it to boot into safe mode.  Any idea or suggestions?

    Try starting the MBP with the OPTION key down.  If you see two HDD icons, select the recovery Icon.  From the 4 option menu, select Disk Utility.  Select Disk Utility>First Aid and run Verify and Repair. 
    If you cannot get into the recovery partition, make an appointment at an Apple store genius bar.
    Ciao.

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