MacBook Pro has gray apple and not booting

How to control alt delete MacBook ?

rosaliefromelmhurst,
which model MacBook Pro do you have? Does it have Mac OS X 10.6.7 installed, or is some other version of OS X installed?

Similar Messages

My Macbook Pro shows the apple and spinning wheel at start up but won't continue startup. Any Help would be appreciated.

My Macbook Pro shows the Apple and spinning wheel at startup but will not continue the startup. Does anybody know how to get past this, so the computer continues to startup?

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. The easiest way to deal with the problem is to boot from an external drive, or else to use either of the techniques in Steps 1b and 1c to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 6.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 9
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 10
Repeat Step 9, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 11
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a boot failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 12
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

Macbook pro has slowed considerably and spinning beach ball appears lots

My Macbook pro has slowed considerably and spinning beach ball appears lots recently.
After I installed 10.5.7 it started happening. When I open anything including system prefs and apple apps the ball appears. I'm on 10.5.8 and it seems to be either as slow or slower. Startup is a bit faster now, but it'll go to the beach ball before I even do anything remotely intensive on the system.
My computer is almost 3 years old but I don't install any weird software on it and have 30% of my system disk free. I'm an audio guy and use logic, pro tools and generally keep my computer clean.
I've tried starting another user account to check if its my original user that has the issue, but thats just as slow too.
Please help...
Thanks
Oh yeah, I repaired disk permissions too but it hasn't seemed to have changed anything

Thanks for the reply Dale.
I have just tried that and Disk Utility said my MAc HD appears to be ok....????
So I don't really understand what else I can do...
I tried using Onyx a couple of months ago but it seemed to make things worse and more temperamental.
If there is a next level of solutions I could try it would be much appreciated.
This is what appears when I verify or repair the permissions... I doesn't change if I repair them though.....
Verify permissions for “Macintosh HD”
Reading permissions database.
Reading the permissions database can take several minutes.
ACL found but not expected on "private/var/root/Library/Preferences".
ACL found but not expected on "private/var/root/Library".
ACL found but not expected on "private/var/root".
Permissions differ on "System/Library/CoreServices/AirPort Base Station Agent.app/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "Applications/Utilities/AirPort Utility.app/Contents/CodeResources", should be -rw-rw-r-- , they are lrw-rw-r-- .
Permissions differ on "Library/Application Support/ProApps/Internal Plug-Ins/BrowserKit/iLife.bkplugin/Contents/CodeResources", should be -rw-rw-r-- , they are lrw-rw-r-- .
Permissions differ on "System/Library/PrivateFrameworks/BrowserKit.framework/Versions/A/CodeResources ", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/DVD.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/FRSettings.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/FRSources.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/Movies.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/Music.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/Photos.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/Podcasts.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/CoreServices/Front Row.app/Contents/PlugIns/TV.frappliance/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/BackRow.framework/Versions/A/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/PrivateFrameworks/ProKit.framework/Versions/A/Resources/Leopard Panels.bundle/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "usr/lib/ruby", should be lrwxr-xr-x , they are drwxr-xr-x .
Permissions differ on "Applications/iTunes.app/Contents/CodeResources", should be -rw-rw-r-- , they are lrw-rw-r-- .
Permissions differ on "Applications/iTunes.app/Contents/Frameworks/InternetUtilities.bundle/Contents/ CodeResources", should be -rw-rw-r-- , they are lrw-rw-r-- .
Permissions differ on "Applications/iTunes.app/Contents/Resources/iTunesHelper.app/Contents/CodeResou rces", should be -rw-rw-r-- , they are lrw-rw-r-- .
ACL found but not expected on "Applications/TextEdit.app".
Permissions differ on "System/Library/CoreServices/Menu Extras/RemoteDesktop.menu/Contents/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
ACL found but not expected on "Applications/Time Machine.app".
Permissions verification complete
Thanks for your help
Owen

Elements 11 on macbook pro has stopped working and i can't re-install as its no longer available?

Elements 11 on macbook pro has stopped working and i can't re-install as its no longer available?

Further info:
Running on a macbook pro.
Purchased through the apple app store.
Worked fine prior to mavricks update.
I have read where others have had this issue, the general response has been that they have had no support from adobe in resolving the problem. One guy said he managed to get issued a new download of the softwear that works fine with mavricks.
so there is a fix avalible but for some reason its not been a general update for all customers with premier elements 11?

Installed Yosemite update on MacBook Pro retina late 2013 will not boot flashing folder with ?

I just Installed Yosemite update on MacBook Pro retina late 2013 will not boot flashing folder with ?

dunno, Lynn--maybe Etrecheck. trying running disk utility to verify the status of your hard drive. That may give you a basic idea. Perhaps tech tool pro. As for it running hot, I can't say for sure. try shutting it down and using a vacuum clearner +crevice tool around the back of it. It's been my experience that hard drives usually fail without a lot of warning, luckily you have a backup. Afterwards you can say "Yup, that went bad". I've done a little research and found out that your MacBook Pro doesn't come with a conventional hard drive as such, but an SSD (solid state device) . It's upgradeable (up to 1 TB ) but not cheaply
go here for more info (OWC) :http://eshop.macsales.com. For right now, I'd recommend resetting the SMC/PMU, maybe zapping the pram . to do that, reboot, hold down Apple+Option, P+R keys while rebooting. Hold down for 3 chimes, let go and let it boot. as for the SMC thing....
I'm assuming your battery isn't removeable-shut down computer, plug in MagSafe cable . On built in keyboard, on left side, press Shift-Control-Option and power button at the same time. release all the keys and the power button. press power button again to turn on computer
that is all
John b

How can i get my macbook pro too stay on and not sleep when lid is closed?

how can i get my macbook pro too stay on and not sleep when lid is closed?

If the machine is asleep, lid closed, and you plug in to an external monitor and an external USB keyboard, the machine will wake, anbd reconfigure the screen resolution for the external monitor, Once it has made this configuration change, you can open the lid and it will continue to address only the external monitor. At least that's how my early MacBook Pro unibody 13" works. It seems to run a bit cooler this way. It gets quite toasty with the lid closed while doing anything demanding and you are more likely to hear the fan come on. I have not seen any temps that would cause alarm, but I do get a high speed (6000 rpm), noisy fan sometimes with the lid closed, .
If you operate in the open-lid, external monitor only mode, if you deactivate the monitor for any reason, when it reactivates it will be running both screens, with all the navigation hassles this entails, so I generally set it not to deactivate the screen when in this mode.
Thus I agree with those who say that some of the cooling air is drawn in around the keyboard, the difference in cooling performance is observable. If you activate istat pro, get the computer hot running in clamshell mode, and open the lid, you can watch the CPU temp drop by a few degrees C within a couple minutes. It isn't a huge difference, but enough the lower the fan speeds.

My MacBook Pro has been wiped and locked, who can I contact to help me solve this problem?

HI there,,,
My MacBook Pro has been wiped and locked. It is requesting a PIN consisted of four numbers only.
Who do I contact to help me solve this problem?

I do not know what really happend. however, my Mac is requesting a four digit PIN to open and I really have now idea what those numbers might be. when I contacted my son, he sugested that it is locked or wiped. I have all the official and required papers to claim that I am the rightful owner of the product.
who do I contact or what should I do to solve this problem?
Looking forward to hearing from you.
Sarah Zabrmawi

My Macbook Pro has become slow and sometimes it hangs. How can I make it work fast and normal.

My Macbook Pro has become very slow and it sometimes hangs. How can I make it work faster and normal? I used Etrecheck and got the report below;
EtreCheck version: 1.9.12 (48)
Report generated June 16, 2014 at 18:05:25 GMT+1
Hardware Information:
    MacBook Pro (13-inch, Mid 2012) (Verified)
    MacBook Pro - model: MacBookPro9,2
    1 2.5 GHz Intel Core i5 CPU: 2 cores
    4 GB RAM
Video Information:
    Intel HD Graphics 4000 - VRAM: (null)
        Color LCD 1280 x 800
System Software:
    OS X 10.9.3 (13D65) - Uptime: 0 days 1:50:52
Disk Information:
    APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)
        EFI (disk0s1) <not mounted>: 209.7 MB
        Machintosh HD (disk0s2) / [Startup]: 499.25 GB (465.33 GB free)
        Recovery HD (disk0s3) <not mounted>: 650 MB
    MATSHITADVD-R   UJ-8A8
USB Information:
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Inc. BRCM20702 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Computer, Inc. IR Receiver
Thunderbolt Information:
    Apple Inc. thunderbolt_bus
Gatekeeper:
    Mac App Store and identified developers
Launch Daemons:
    [loaded]    com.adobe.fpsaud.plist Support
    [loaded]    com.microsoft.office.licensing.helper.plist Support
User Login Items:
    iTunesHelper
    Dr.Web Light
    Dropbox
Internet Plug-ins:
    SharePointBrowserPlugin: Version: 14.0.0 Support
    FlashPlayer-10.6: Version: 14.0.0.125 - SDK 10.6 Support
    Flash Player: Version: 14.0.0.125 - SDK 10.6 Support
    QuickTime Plugin: Version: 7.7.3
    Default Browser: Version: 537 - SDK 10.9
Safari Extensions:
    iGetter Extension: Version: 2.9.2
Audio Plug-ins:
    BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
    AirPlay: Version: 2.0 - SDK 10.9
    AppleAVBAudio: Version: 203.2 - SDK 10.9
    iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
    Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
    iGetter Plugin: Version: 2.9.2 Support
    iGetterScriptablePlugin: Version: 2.9.2 Support
3rd Party Preference Panes:
    Flash Player Support
Time Machine:
    Time Machine not configured!
Top Processes by CPU:
         4%    Dropbox
         3%    WindowServer
         0%    fontd
         0%    Microsoft Word
         0%    Microsoft Excel
Top Processes by Memory:
    242 MB    drwebd
    176 MB    Dropbox
    147 MB    Dr.Web Light
    86 MB    WindowServer
    82 MB    App Store
Virtual Memory Information:
    43 MB    Free RAM
    1.68 GB    Active RAM
    1.65 GB    Inactive RAM
    641 MB    Wired RAM
    421 MB    Page-ins
    0 B    Page-outs

Meli070,
uninstall Dr.Web Light.

How good is macbook pro compared to 13" macbook pro retina and is the macbook pro has haswell processor and will I get further updates if I buy macbook pro without retina

.

https://www.apple.com/mac/compare/notebooks.html
will I get further updates if I buy macbook pro without retina
I do not know what you mean by that. Any currently produced Mac is likely to be supported for as long as every other Apple product that has ever been produced. Most Apple products are relegated to "vintage" status approximately six years after which they are discontinued by Apple, meaning that the non-Retina MBP is likely to be supported through 2020.

MacBook Pro went for sleep and not waking up

mAC bOOK pRO WENT TO SLEEP AND NOT WAKING UP

Contact Apple.
You can try Reset SMC
http://support.apple.com/kb/HT3964

My MacBook Pro has gone off and now won't turn on or charge

Lastnight my MacBook Pro had full battery and then suddenly
went off, I tried to turn it back on and it wouldn't. Then I plugged in the charger and usually the little green light on the charger comes on and it didn't. It still won't turn on. Help please

The adapter may be the problem > Troubleshooting MagSafe adapters
If the adapter appears to be ok, try the troubleshootin steps mentioned here.

My MacBook pro core 2 duo will not boot past the start up apple icon

I have a MacBook pro core 2 duo from 2009. I am running os x lion. I ca not get it to boot past the apple icon and the progress wheel. Btw why has apple not made a mobile friendly support site ?

Mandy dalton wrote:
Wow this is really frustrating trying to access the support forum from an iPhone.
I would post in the Feedback About Discussions forum: https://discussions.apple.com/community/using_apple_support_communities

Why does Macbook Pro have gray "curtain"and msg to shut down when playing video online?

Hi,
I have a MacBook Pro running Snow Leopard v 10.6.8 and have put on all the security updates.
I bought this machine just days after the newest MBP's were released with Lion because I wanted to stay with Snow Leopard
From the very beginning I would have occasional "gray screens" with a message that I'd encounterd a problem and needed to shut down. It always occured while I was watching a streaming video online (Flash?) but it didn't always happen. I updated my Flash plugin and that seemed to help. I use both Safari and FireFox and both are now updated to the latest versions.
I had also noticed via iCleanMemory that my memory availability was very low .....I always have many tabs open in my browsers and have backup software that backs up to online storage running and when I watched a video, it dropped to almost 0 and everything ran slow. I had 4 GB Ram.
So, I ordered new ram and put that in and now have 8 GB. Machine runs fast. Love it....except it keeps giving me that veil of gray and the message to shut down. It happens several times a day now and while usually in conjunction with watching a video clip, it's not always the case. But I have lots of available memory. That wasn't the issue.
I found an Apple Support paper relative to needing a video update on some mid 2010 MBP's and downloaded it. It won't install and says it won't run on my system so that didn't help.
I'm at my wits' end trying to keep this thing running. Everytime I have to shut it down it means a minimum of 8 min...sometimes more.....before it will restart. If I try to restart sooner than that, it begins to boot and then just has lines and lines of numbers and code running across it....and often continuous beeping sounds and I have to hold the button down to shut it off again. If I wait long enough, it does boot back up and sometimes runs fine as long as I'm not watching video clips, a streaming tv show or clicking on a lot of links in web pages.
I don't believe it has shut down when I was doing anything that wasn't web related....i.e. on a browser. And, when I was running with only 4 gb ram, it rarely shut down, just ran very, very slowly. Now with 8 gb ram it is speedy but doesn't seem to want to keep working!
Anyone have any ideas what I should try next?
Thanks
Paula

Hi Allan,
Thanks for your reply.
I have been closing iCleanMemory but the shut down (kernel panic) was still happening. Not sure how to go about uninstalling it as it's one that runs at start-up and dragging it to the trash might not get rid of it completely. I"ll find it's web site and see if they have any info.
Haven't checked your web link yet (it's late and gotta get to bed) but will do so tomorrow.
I also run Backblaze and DropBox that begin at startup and are constantly updating in the background, iStatMenus and Sharpshooter.
The kernel panics were happening....tho much less frequently.....before i put iClean Memory on. If I remember right, I installed it just because I had those periodic shut downs and wondered if it was a lack of memory. Because I then saw that memory was very low all the time, I decided I must need to put more memory in. And that seems to have made the issue worse while also making the machine work faster for the time it is running.
Now, I've been working on here for a couple of hours and had no problem at all......but I haven't asked it to play any kind of video. Before I quit for the night, I'll try to watch the last one I tried that caused it to shut down and see if it does it again.
I do appreciate your help as I have just enough knowledge about these things to be dangerous.
Paula

Mid 2012 macbook pro has become slow and has a malware on it i can't locate

I have a Faux flash player Malware window pops up randomly, used bit defender and activity monitor to try to find it with no luck.
Im looking for a free way to fix that guy.
RAM also seems to always be heavily used even with little open and running, windows lag when switching between Chrome windows and often gets overloaded on Vectorworks 2013 now, If i can get the flash update thing taken care up I may upgrade to 2X 8gb RAM if that can't be figured out to expedite
(Activity Monitor currently shows 8gb physical mem with 7.97 used, wasn't a problem often before Yosemite)
Heres my Etrecheck
Problem description:
macbook pro 13” mid 2012 running slowly and has faux flash player update malware
EtreCheck version: 2.1.8 (121)
Report generated March 7, 2015 at 12:55:35 PM PST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (13-inch, Mid 2012) (Technical Specifications)
    MacBook Pro - model: MacBookPro9,2
    1 2.9 GHz Intel Core i7 CPU: 2-core
    8 GB RAM Upgradeable
        BANK 0/DIMM0
            4 GB DDR3 1600 MHz ok
        BANK 1/DIMM0
            4 GB DDR3 1600 MHz ok
    Bluetooth: Good - Handoff/Airdrop2 supported
    Wireless: en1: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 1035
Video Information: ℹ️
    Intel HD Graphics 4000
        Color LCD 1920 x 1200
System Software: ℹ️
    OS X 10.10.2 (14C109) - Time since boot: one day 0:49:42
Disk Information: ℹ️
    TOSHIBA MK7559GSXF disk0 : (750.16 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
        Macintosh HD (disk1) / : 748.93 GB (297.62 GB free)
            Encrypted AES-XTS Unlocked
            Core Storage: disk0s2 749.30 GB Online
    HL-DT-ST DVDRW GS31N
USB Information: ℹ️
    Apple Inc. iPhone
    Apple Inc. FaceTime HD Camera (Built-in)
    Seagate FreeAgent Go 120.03 GB
        EFI (disk2s1) <not mounted> : 210 MB
        Untitled (disk2s2) /Volumes/Untitled : 119.69 GB (104.46 GB free)
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Computer, Inc. IR Receiver
    Apple Inc. BRCM20702 Hub
        Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Anywhere
Kernel Extensions: ℹ️
        /Library/Extensions
    [not loaded]    com.symantec.kext.SymAPComm (12.7.1f4 - SDK 10.8) [Click for support]
    [loaded]    com.symantec.kext.internetSecurity (5.4f4 - SDK 10.8) [Click for support]
    [loaded]    com.symantec.kext.ips (3.9.2f1 - SDK 10.8) [Click for support]
Launch Agents: ℹ️
    [failed]    com.adobe.CS4ServiceManager.plist [Click for support]
    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
    [loaded]    com.symantec.errorreporter-periodicagent.plist [Click for support]
    [running]    com.symantec.uiagent.application.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.ea.origin.ESHelper.plist [Click for support]
    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
    [failed]    com.symantec.errorreporter-periodic.plist [Click for support]
    [loaded]    com.symantec.liveupdate.daemon.ondemand.plist [Click for support]
    [failed]    com.symantec.liveupdate.daemon.plist [Click for support]
    [not loaded]    com.symantec.nav.migrateqtf.plist [Click for support]
    [running]    com.symantec.sharedsettings.plist [Click for support]
    [failed]    com.symantec.symdaemon.plist [Click for support] [Click for details]
User Launch Agents: ℹ️
    [failed]    com.facebook.videochat.[redacted].plist [Click for support]
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [running]    com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
    iTunesHelper    Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    SpeechSynthesisServer    Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
    Dropbox    Application Hidden (/Applications/Dropbox.app)
Internet Plug-ins: ℹ️
    Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
    FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    JavaAppletPlugin: Version: Java 8 Update 31 Check version
    Default Browser: Version: 600 - SDK 10.10
User internet Plug-ins: ℹ️
    Picasa: Version: 1.0 - SDK 10.4 [Click for support]
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
    Java [Click for support]
    Norton\nQuickMenu [Click for support]
Time Machine: ℹ️
    Time Machine not configured!
Top Processes by CPU: ℹ️
         3%    WindowServer
         3%    sysmond
         1%    DesktopServicesHelper
         1%    Safari
         0%    mds_stores
Top Processes by Memory: ℹ️
    369 MB    BitdefenderVirusScanner
    206 MB    iPhoto
    180 MB    Finder
    163 MB    WindowServer
    160 MB    softwareupdated
Virtual Memory Information: ℹ️
    376 MB    Free RAM
    4.13 GB    Active RAM
    2.77 GB    Inactive RAM
    1.12 GB    Wired RAM
    95.19 GB    Page-ins
    255 MB    Page-outs
Diagnostics Information: ℹ️
    Mar 6, 2015, 07:10:16 PM    /Library/Logs/DiagnosticReports/SymDaemon_2015-03-06-191016_[redacted].crash
    Mar 6, 2015, 01:15:00 PM    /Library/Logs/DiagnosticReports/BitdefenderVirusScanner_2015-03-06-131500_[reda cted].cpu_resource.diag [Click for details]
    Mar 6, 2015, 08:00:36 AM    /Library/Logs/DiagnosticReports/BitdefenderVirusScanner_2015-03-06-080036_[reda cted].cpu_resource.diag [Click for details]
    Feb 27, 2015, 07:53:28 PM    /Library/Logs/DiagnosticReports/Kernel_2015-02-27-195328_[redacted].panic [Click for details]
    Mar 6, 2015, 12:02:22 PM    Self test - passed
    Mar 6, 2015, 11:18:09 AM    /Library/Logs/DiagnosticReports/BitdefenderVirusScanner_2015-03-06-111809_[reda cted].cpu_resource.diag [Click for details]

The update alerts are fake, and are intended to dupe you into installing malware or disclosing private information so that your identity can be stolen.
You might get the alerts when visiting a website that has been hacked. Don't visit the site again. If applicable, notify the site administrator of the problem, but don't send email to an unknown party.
If you get the alerts when visiting more than one well-known website, such as Google, YouTube, or Facebook, then they may be the result of an attack on your router that has caused you to get false results from looking up the addresses of Internet servers. Requests sent to those sites are redirected to a server controlled by the attacker. It's possible, but less likely, that the DNS server used by your ISP has been attacked.
Back up all data.
Unlock the Network preference pane, if necessary, by clicking the lock icon in the lower left corner and entering your password. Cllck Advanced, open the DNS tab, and change the server addresses to the following:
          8.8.8.8
          8.8.4.4
That's Google DNS. Click OK, then Apply.
In Safari, select
          Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
and confirm. If you’re using another browser, empty the cache. Test. If the fake update alerts stop, see below. Otherwise, ask for instructions.
The router's documentation should tell you how to reset it to the factory default state. Usually there's a pinhole switch somewhere in the back. It may be labeled "RESET." Insert the end of a straightened paper clip or a similar tool and press the button inside for perhaps 15 seconds, or as long as the instructions specify.
After resetting the router, quit the web browser and relaunch it while holding down the shift key. From the Safari menu bar, select
          Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
and confirm. Do the equivalent if you use another browser. Open the Downloads folder and delete anything you don't recognize.
Then go through the router's initial setup procedure. I can't be specific, because it's different for every model. The key points are these:
1. Don't allow the router to be administered from the WAN (Internet) port, if it has that option. Most do.
2. Set a strong password to protect the router's settings: at least ten random upper- and lower-case letters and digits. Don't use the default password or any other that could be guessed. Save the password in your keychain. Any password that you can remember is weak.
3. If the router is wireless, or if you have a wireless access point on the network, use "WPA 2 Personal" security and set a different strong password to protect the network. If the router or access point doesn't support WPA 2, it's obsolete and must be replaced.
During the time the router was compromised, you were redirected to bogus websites. If you ever connected to a secure site and got a warning from your browser that the identity of the server could not be verified, and you dismissed that warning in order to log in, assume that your credentials for the site have been stolen and that the attacker has control of the account. This warning also applies to all websites on which you saw the fake update alerts.
Check the router manufacturer's website for a firmware update.
If you downloaded and installed what you thought was a software update, ask for instructions.

MacBook Pro (10.4.5) Will Not Boot.

It is my sister's MBP, but I am the tech savvy brother (says her) and I should be able to fix it. Well, I've tried my trade and failed.
When I started, her MBP would get stuck on the progress indicator (spinning circle) and never move past that.
The first thing I did was Archive and Install, which worked but yielded an incredibly slow system. I told her it was because her HD was too full. We deleted some things and managed to free up 8 GBs of space, but that did not help. I installed some software updates and rebooted the laptop. Unfortunately, it got stuck on the progress indicator again and never moved past it. I was devastated.
I did another archive and install, but was never asked to insert the second install disc. The hard drive is completely full now.
I told her I could format, but she apparently has pictures of her newborn on there that she refuses to let me delete.
So, I brainstormed.
I have a laptop, a PC, and a 8GB flash drive. I put Ubuntu on the flash drive, booted it on the laptop, and connected my laptop to her Mac via Firewire. I could access her HD, but could not get into the photos folder. It said I lacked permissions.
I've tried resetting the NVRAM, repairing disc permissions, repairing disc.
I ran the hardware test and was only presented with an already known fan error. (Her left fan and her battery do not work.)
Her computer now gets passed the progress indicator, goes to a solid blue screen and changes brightness every couple seconds.
I read that I should remove and then reinsert the RAM, but I do not have a screwdriver small enough to open the case.
I was told to connect another MacBook Pro with her Mac to access the files, but I am afraid I will get the same 'permissions error'.
The Apple repair store tried to get my sister to pay a $300 premium for the repairs, saying that the repairs could cost as much as $1,200.
Please ask any questions necessary.
Until 3 days ago I had never touched a Mac.
I have learned a lot in the past couple days, but not enough apparently.
Any help is extremely appreciated.
Also, this might be in the wrong forum. If so, I apologize. Please move it.
- Carson

Unfortunately, I do not have access to another Mac.
I just tried to run that scenario using my Ubuntu flash drive, but there is no way to change permissions.
I would be more interested in getting the MBP to actually work, but I would settle for getting the information of it it.
I have a friend with a Mac, and I will try that solution if nothing else comes up.

MacBook Pro has gray apple and not booting

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