MacBook Pro has no sound at all. Called Apple and they said to reinstall OS X.

I have recently discovered that my MacBook Pro has no sound except for the startup chime. I called Apple and they told me to reinstall OS X because something went wrong in the OS. Is there any other way to fix this?

That's a really overly simplistic answer to your problem. Re-installing OS X doesn't always fix every problem. Yes, it might in your case, but it might not. Are you still under warranty? Either way, I'd take it into your local Apple Store and show them the problem and let them fix it. If the system has to be installed anew, so be it. But rule out other problems first.
Before you do anything, make sure that you have a back-up of your data, applications, etc. If you don't already have a back-up scheme, get an external hard drive and use Time Machine to back up your computer. Then take it into the Apple Store.
Good luck,
Clinton

Similar Messages

What do you do if someone uses your account to purchase programs? All the YuFanApp programs were purchased on my account. I called apple and they said go online to express support and that was NO help. I changed my passwords but I am concerned.

Yesterday I started getting these emails that my address and credit card information was changed. I then got one that an order was placed on a device I had never used before. I did not do any of this so I went in to my account and there it was, all programs by YuFanApp had been purchased! (To me this is a red flag that that company may have stolen information from itunes users!) My credit card was not on file, I can't remember if I ever had it on there. The gift card I had on my account had been drained. My shipping adress was still the same. So I changed my password and tried to call customer service. They said they were sorry and just go online to the customer support express page and do things there to report it but there is nothing there to report it. Anyone have an email address or something I can work with?

Click "Support" at the top of this page, then click the link under "Contact Us"

I have a networked HP L7780 all in one printer and I can not get it to fax through my Macbook Pro. I have downloaded all the drivers and it has passed all the tests. Every time I try to fax it shows the job paused.

I have a networked HP L7780 all in one printer and I can not get it to fax through my Macbook Pro. I have downloaded all the drivers and it has passed all the tests. Every time I try to fax it shows the job paused. I can manually send and receive faxes but I can not do it through the computer.

Try deleting the printer, deleting the job queue and reinstalling the printer again.

My MacBook Pro has no sound every time it try to turn it up it displays a round cirlce with a line through it.

My MacBook Pro has no sound every time it try to turn it up it displays a round cirlce with a line through it.

Hi DeathDrone,
Welcome to the HP Community! I will be happy to help with your sound problems. However, I will need some additional information to better assist you. What is your operating system? What is your product number?
Find your product number on a notebook:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00033108
Finding your OS:
http://windows.microsoft.com/en-CA/windows/which-operating-system
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

Y is it that my iphone 3gs that has never been jailbroken is droping calls like crazy i called rogers and they said its a ios 4.3.3. problem and if u google it alot of ppl are having this problem but apple doe nothing about it ??

i called rogers and asked them about this and they said its a ios 4.3.3 problem i called apple and they were like too bad. we dont know theres a problem and its all over google if u look for it its making my phone very hard to use for work thinking about going back to my htc phone if this doesnt get fixed soon

Do you believe everything you read online from people you do not know?
I've never experienced a dropped call on my iPhone and I always update to the latest version.
Have you tried basic troubleshooting steps?
Why does everyone assume Apple has to fix the issue, quite honestly, when a call drops there is no way to tell which end it got dropped on or if the network simply dropped the call.

Working w/adobe cs6 - it now won't update adobe acrobat. Adobe found that I am not registered in a sudoer file and said that I had to call Apple. They said I should submit it to this forum.

I have installed Adobe cs6. After doing so, Adobe Acrobat will not update. I have been trying to solve this problem with Adobe now for 3 months. Today they say they discovered that I was not in a file named "sudoers file." They told me they could not solve that but that I had to call Apple for a solution. I called Apple and they told me that they could do nothing about it (I'm still not sure whether or not they even admitted that it is one of their files). They suggested coming to this forum for a solution.

Their latest is that my file is not registered in sudoers, whatever that is
There are two files named sudoer.vim on my drive (each in a different folder). They're text files. Both are very well hidden and the contents of either would mean little to anyone not versed in terms used in the text. What Adobe could possibly mean by "your name not being in the file" is anyone's guess. My actual name or user account name isn't in any of the files, either, and my apps work just fine.
There is another text file named sudoers (no file extension) that appears to be a list of who has sudo privileges. But again, it's well hidden, requires an admin password just to open it, and means nothing without knowing what to modify, or how without ruining the file.
Which kind of leads back to this:
"Adobe Acrobat application was modified."
Have you run Monolingual or other utility that removes foreign languages from the drive? If so, you can't let it touch certain apps (like anything from Adobe) or you will run into problems like this. Usually, Acrobat won't even launch if pieces of it have been removed, even if those pieces are completely unimportant.
If nothing else, just reinstall Acrobat from the original disk or downloaded .dmg purchase.

HT201303 I for got the answers to my security questions and my rescue address is misspelled is there anyway to fix my rescue address so i can reset my security question answers? I called support and they said it was nothing they could do!

I for got the answers to my security questions and my rescue address is misspelled is there anyway to fix my rescue address so i can reset my security question answers? I called support and they said it was nothing they could do! Can somebody please help!?

Did you not call the Account Security Team? It's pretty new.
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

When I try to play tv shows all of them pause freeze up and fast forward. Cobtacted Apple and they said they could not help. I uninstalled and reinstalled I tunes.

Runing a Dell Desktop OS is Windows 7 Home premium. When I try to play TV shows all of them pause freeze up and fast forward. They granted me a re download of a series and the problem of course still persited.Contacted Apple and they said they could not help. I uninstalled and reinstalled I tunes. When i went into safe mode i was told I had an audio video playback problem when I opened I Tunes. I created a new user account pwer an Apple support article and the problem still persists. Music and videos work just fine. I am going crazy over this one. Can someone please help me out? Any help would be aprreciated. Thanks in advance
Raymond

Clean the dock connectors.
Try different sync cables.

Can you operate the mac book pro 15 inch with out the battery? I read somewhere in a post that it lowers the power to about 1 gig. I asked apple and they said it is not true because you can use it with or without both together without affecting op pw

can you operate the mac book pro 15 inch with out the battery? I read somewhere in a post that it lowers the power to about 1 gig with out the battery. I asked apple and they said it is not true because you can use the comp with the power adapter and battery together or either by itself and it will not effect the 2.16 gig. Thank you.

If you remove the battery the CPU power will be cut by 50% (whatever they told you) so that there's no lack of power or overheating issues. It's best to always keep the battery in.

I forgot my security questions. Called apple and they want to charge me 19.99 to talk with a real person. What else can I do?

I forgot my security questions. Called apple and they want to charge me 19.99 to talk with a real person. What else can I do?I don't have a reset button.

See Kappy’s great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
About Apple ID security questions
http://support.apple.com/kb/HT5665
If you forgot the answers to your Apple ID security questions
http://support.apple.com/kb/HT6170
 Cheers, Tom

MacBook Pro has no sound, no way to adjust volume, and will not play music.

My MacBook Pro seems to have lost all of its audio functions. I cannot adjust my volume using the keyboard controls, or through the button at the top of my desktop screen, or even through System Preferences. I get the normal volume adjust screen, but it is faded, and there is a symbol over it indicating that I cannot adjust anything. When I go into the Sounds menu from System Preferences, there is nothing for me to select under Input or under Output. My computer makes no noise, whether I'm using iTunes, watching a video, or anything. I cannot play music. My songs simply won't start, and when I skip to any given part of a song, the music still refuses to play. I am not getting the red light from my headphone port. I tried to remove any dust that may have collected in the headphone port, and I've even tried to reset my NVRAM and PRAM. I also updated to OS X Mavericks 10.9.2. Nothing helped. I remember that my MacBook was working perfectly fine all of yesterday, but at one point later in the evening, I tried to plug in my headphones to play music, but nothing would play. I opened Spotify, and it gave me a message that my speakers were broken (I was using the internal speakers). That's when I first noticed the issue. Is there anything else I can try before going to the Apple Store and having them try to fix it? Thank you very much, I appreciate any help.

The last gasp is an OSX reinstall. If that fails, then the genius bar is the best option.
Ciao.

My MacBook Pro has no sound, but the volume setting works

My 15' MacBook Pro 2012's sound is not working. You can still change the volume by pressing F10 to F12, but not actual sound comes out. The headphone jack is not red (although I have experienced that problem before and fixed it). Whether the headphones are plugged in or if they aren't, there is still no sound. I am running on OS X 10.7.5 with a 2.6 GHz Intel Core i7 Processor, 8GB 1600 MHz DDR3 Memory and the storage capacity is 749.3 GB total.

Have you tried a PRAM reset?
http://support.apple.com/kb/ht1379
Ciao.

I have purchased app- Blackjack Pro by G3 Studios. It will not work. It comes up and then immediately quits. I called Apple Support They said to delete. OK I deleted and took check mark off the computer I tunes screen. I tried to re-purchase, but i

I have purchased Black Jack Pro - G 3 Studios. It will not work. It come up but immediately flips off. I called apple Support and they said delete it and re-down load. I have tried that many times. When I go to App store and try to re-download - it comes up "Downloaded" - as in you alreadly have purchased it. Always before on other Apps, I just delete and repurchase and when it comes up OK. But this one comes up "Downloaded", so it will not let me repurchase it.
It still does not work- How do I get it to work?

Hi Ken,
Wow, I've logged into adobe and never seen your response until now.
I need to make the forums more of a daily stop I guess.
Thank you for your response, When I go to the Archives, it states I have none. In addition, previously when I'd tried to move items to the archive, they just disappeared
Currently my desktop is not connecting at all, Everytime I connect, it's states "We have now logged you out" and requests I login again.
I have of course rebooted,
Gone into taskmanager, killed all the relevant threads, tried again to login through the desktop, no luck, I'll have to uninstall it, make sure the threads are killed, then reboot it and then reinstall it, but I've not had the time to do that.
On another note, and just as a point of reference, myself, personally, I hate these "cloud" file repositories (not to be confused with adobe cloud services which I love) but the file repositories themselves imho, are a blackhole of resource usage when one doesn't/isn't using them,
Is there a way we can use it more of a "ftp" sort of thing, when I want to I can put files there? There is no way to "Download" the repository, no way to download the folders.. only individual files and then it takes I think three different steps before the download starts.. I find this very inhibiting. Just an fyi. for what it's worth.
Please, feel free to contact me,
I'm on g+ chat [email protected]

Just purchad Ipad2 64GB 3G, box does not state which carrier it is set up for. I called apple and they weren't much help, except to tell me it is not "carrier specific." I thought all Ipads were either Verizon or AT

I just purchased Ipad2 64GB + 3G. It does not stae on the box, whether this is for AT&T or Verizon. I called Apple, and was told that it is not "carrier specific." Was told that I should return, and get one that is set up for one or the other. Are there any advantages to not having a specific carrier? If I keep this one, how do I get 3G service, will it be offered directly from the Ipad like with the carrier specific ones? These are all questions Apple couldn't or wouldn't answer for me. Thanks for any help!

Whoever you spoke to was wrong or misunderstood the question. The iPad is most definitely carrier-specific when it comes to Verizon vs. AT&T. The Verizon model is specific to the CDMA network Verizon uses, and will work with only Verizon. The AT&T model is a GSM, technology used by many carriers around the world, so in that sense the "AT&T" model is not carrier-specific. A Verizon model will not work with AT&T and vice-versa, so you do need to have the iPad model for the carrier you wish to use.
I believe the Verizon model will say either "Verizon" or "CDMA" on the box, so if yours doesn't, you probably have the GSM/AT&T model, but I'm not certain. Perhaps someone else here can confirm.
Regards.

TS1559 I did all 5 steps and they didn't work. I went into apple and they said it was probably unfixable and i would just have to pay to have it replaced. ridiculous, i'm paying for your broken product after ONE YEAR of use??

I did all 5 steps and they didn't work so I went into apple and they basically told me they could send it away but it was probably unfixable and i'd have to pay for to replace it (180 dollars). I've only had th iphone 4s for two weeks over a year, am I seriously expected to pay for their broken product after one year of use??

kmombo wrote:
I've only had th iphone 4s for two weeks over a year, am I seriously expected to pay for their broken product after one year of use??
Yes, that was the terms of the warranty that you accepted when you purchased the phone. You had the option to purchase an extended warranty that would have covered it for 2 years, but you chose not to.

MacBook Pro has no sound at all. Called Apple and they said to reinstall OS X.

Similar Messages

Maybe you are looking for