MacBook Pro Health and safety issue: Potential Burn during normal use

Hi,
I am not a complainer. I worked for Apple of 6+ years and have had a top of the line Apple Notebook since Apple created the concept of the laptop notebook.
I recently experienced a 3rd degree burn using my MacBook Pro that I think Apple needs to warn folks about:
MacBook Pro 17"
Machine Model: MacBookPro1,2
CPU Type: Intel Core Duo
Number Of Cores: 2
CPU Speed: 2.16 GHz
L2 Cache (shared): 2 MB
Memory: 2 GB
Bus Speed: 667 MHz
Boot ROM Version: MBP12.0061.B00
Serial Number: ()
SMC Version: 1.5f10
Sudden Motion Sensor:
State: Enabled
I had my laptop on my lap. I was wearing shorts. It noticed that it was warm on my leg where the left side of the MacBook Pro was touching my leg, but it didn't create a reflex pain response.
Upon completing my session, when I closed the machine and put it away, I noticed a 1 inch x .75 inch blister on my leg where it had been touching the MacBook/Pro; and it has turn out to be a significant burn.
I checked all the documentaiton that came with my MacBook Pro and there was no warning about the potential of this situation.
I recommend that Apple let owners know, perhaps through an email or a popup when they visit the Apple site. Lastly, when I encountered this issue, I wasn't running any high performance, compute bound applications. It was email. So, I have to believe that it is possible to detect wait states within the processes running and take the processors to a low power mode of operation when they are not performing actual work. Am I out in left field here?
I want Apple to be successful. I haven't heard of a similar complaint on any of the high performance PC's at work. Beyond a Health and Safety issue, this is also a reputation issue. Better to face into the storm and honestly deal with this issue.
A slightly crisp, but loyal, MacBook Pro user.
Mike Doherty
MacBook Pro Mac OS X (10.4.5) Potential Health and Safety Issue- 3rd degreee burn potential under normal use

Mike... I do sympathize with your situation but let me correct you:
I recently experienced a 3rd degree burn using my
MacBook Pro
Do you know what a 3rd degree burn is? A 3rd degree burn involves the dermis, and is full thickness involving the subcutaneous tissues and fat underneath your skin layers. This is something that usually happens when man meets fire, electrocution, and chemical burns. A 3rd degree burn is not typically achieved by a simple transfer of energy by conduction, unless extreme heat for an extended period of time.
I had my laptop on my lap. I was wearing shorts. It
noticed that it was warm on my leg where the left
side of the MacBook Pro was touching my leg, but it
didn't create a reflex pain response.
Reflex pain response? Don't try to make up medical terminology. You didn't feel it much like you don't feel the sun when you get a sunburn initially... your skin slowly adjusted to the temperature, and at some point the heat increased over the threshold of which causes damage. You should have gone to the doctor if you were overly concerned.
Upon completing my session, when I closed the machine
and put it away, I noticed a 1 inch x .75 inch
blister on my leg where it had been touching the
MacBook/Pro; and it has turn out to be a significant
burn.
You're right, if you have a 1inch by almost 1 inch heat related blister on your leg, it is bad, nothing that I would consider significant. That is less then 1% of your body, probably about 0.25% to 0.5%, and only a 2nd degree burn. Your most significant complication would be a local skin infection.
I checked all the documentaiton that came with my
MacBook Pro and there was no warning about the
potential of this situation.
Actually... I'd hate to call you a liar, but I'm pretty sure that it does warn about burns.
To confirm this, apple has also information online:
http://docs.info.apple.com/article.html?artnum=30612
I recommend that Apple let owners know, perhaps
through an email or a popup when they visit the Apple
site.
They do... link above.
Lastly, when I encountered this issue, I wasn't
running any high performance, compute bound
applications. It was email. So, I have to believe
that it is possible to detect wait states within the
processes running and take the processors to a low
power mode of operation when they are not performing
actual work. Am I out in left field here?
No, you're definitely not. Here's where I start to agree with you. For the computer to heat up that much, when not doing things like rendering video is abnormal, and you deserve to have apple check out your computer. I think you should contact them on this concern.
I want Apple to be successful. I haven't heard of a
similar complaint on any of the high performance PC's
at work. Beyond a Health and Safety issue, this is
also a reputation issue. Better to face into the
storm and honestly deal with this issue.
It's harder for other manufacturers... our computers are aluminum, designed to disperse the heat. Technically they are considered "portables" not laptops, but I don't get into that argument because I disagree with the word "portable"... it's meant to work on your lap, and if you can't comfortably using regular apps, you deserve an answer.
A slightly crisp, but loyal, MacBook Pro user.
Hey, at least you're taking it with some humor. It's a shame you had to get hurt as a result of your computer. If I were you I would have gone to your Primary Care Physician, documented the burn, and returned your computer for a new one, and for something say, a free iPod for your pain.
Sorry you got hurt, I think you should have your heat issue professionally investigated through apple care

Similar Messages

  • MacBook Pro Startup and Display Issues

    I've been having some random problems with my MacBook Pro (2.16 GHz, 2 GB RAM, 100 GB 7200 rpm hard drive, ATI Radeon X1600 graphics). Specifically:
    1. Lines across the screen and purple boxes sometimes appear.
    2. The graphic effects (e.g. zooming a window) sometimes get "frozen" on the screen. In other words a remnant from the animation will stay until the window is refreshed.
    3. The Mac sometimes freezes during the startup process. Sometimes the login screen will be unresponsive and other times the Mac will almost bootup but fail when loading startup items.
    4. Less frequently the Mac will freeze randomly. I previously had iStat Menus installed and each time the MacBook Pro froze up it indicated both read and write disk activities.
    Yesterday I decided to wipe the machine clean and start from scratch in case there were a software issue or corruption on the hard drive that was causing my woes. I completely erased my hard drive and even zeroed the entire disk to make sure everything was completely wiped out. I also disconnected all peripherals to simplify things as much as possible.
    The first time I tried the reinstall everything completed successfully but the "Welcome" movie froze part way through. I then had problems running the install again. I was able to boot off the Leopard DVD, but the machine froze a couple of clicks into the install procedure. After numerous tries I was able to erase the hard drive once again and install Leopard. This completed successfully and I installed all updates.
    The problems started to show up again almost immediately, however. I installed iLife and iWork and all the updates and had the computer freeze up on me again during a reboot. I also noticed that the display issues started to show up again even before installing any third-party software.
    I've tried running disk tests with Drive Genius 2.1, but no errors have been reported. I've also used the freeware Rember program to run memory tests but have yet to see any errors. Sometimes my Mac powers up without any problems and once it's powered up it often stays running for days. The display issues appear quite frequently. I've using iStat Menus to keep an eye on the temperature sensors and everything appears to be normal - so it doesn't appear to be temperature related.
    Fortunately the computer's still covered under the extended AppleCare warranty, but I would like to have some idea what's going on before I take it in just in case they're not able to reproduce the issues.
    Any suggestions and insights would be GREATLY appreciated. Thanks in advance for reading my rather long-winded message.
    Cheers,
    Tim

    I took my MacBook Pro in for repair and it turned out to be an issue with the logic board. I had the logic board replaced (fortunately it was covered under my extended AppleCare warranty) and these problems are a thing of the past.

  • Macbook Pro wifi and application issues, everything slow

    Hey guys,
    So my macbook pro has been giving me a lot of issues lately. It doesn't appear to be one particular problem and it's spread out across applications. Here's my situation:
    The wifi connection in my dorm room wont work all of a sudden. It's the schools wifi, so I can't mess with. But my roommate, who also has a macbook pro, is having no problems at all. So I think it's just my computer. It SAYS I'm connected to the internet and has full connection, but it doesn't go through.
    Here's the weird thing... I CAN connect to any other wifi on campus just fine. And all ethernet ports work fine.
    I'm also having trouble with a variety of applications. My Twitter app, mail wont load anything, Itunes store is slow or doesn't work, the App store wont open, Celtx.....
    I think it's all programs that require some sort of internet connection to function. And it's really strange how all these applications still don't work right even when I DO have internet connection (through ethernet or other wifi).
    Few notes: I've tried reseting the permissions, and I have 40GB free on my harddrive. It's been happening for a week now, and I've tried rebooting many times. I did a large software update right before it started happening, but I'm not sure if they are related.
    What do you think? Is this something I can fix on my own? Or is something damaged on my computer?
    HELP!

    Alright, Gryphonator, looks like you're being hijacked. Try the following:
    1) Go to this webpage and download the latest stable version of Opera (in case you don't know, it's a Web browser, and if you don't like it, you can ditch it whenever you want); save it to your Desktop
    2) Reboot your Mac in Safe Mode by keeping the Shift key down on startup until you get the Apple grey backdrop AND a progress bar. Once this shows onscreen, you can lift your finger from the Shift key
    3) Once in Safe Mode, you are not connected to the Internet (unplug your Ethernet cable before you do anything), and only the basic OS X kernel extensions are running, so try and install Opera on your regular user account
    4) Plug your Ethernet cable and try to connect to the Internet (you should be able to)
    5) Unplug the Ethernet cable, and reboot normally
    6) Once your Mac is up and running, try browsing the Web with Opera
    7) Let us know of your progress (or lack thereof...)
    The point of installing/using Opera is that it doesn't yet exist on your system, so it can't have corrupt plist preferences files and the like. Installing it in Safe Mode will prevent whatever is playing with your Internet connection from wreaking havoc with install.
    Finally, for all its flaws, Opera is probably the safest Web browser there is. I've never been hijacked once in all the years I've used it, even when using Windows as my primary OS (see, you CAN turn to the Dark Side of the Force and come back!)
    Keep us posted!

  • Macbook Pro Usability and Graphics Issues

    I recently took my MBP 3,1 to get the logic board replaced because of a dead graphics card but when I got back home the system would lock up and display visual glitches (I took some pictures from separate occasions with phone so the links are below). After this happens I have to force the system to restart by holding down the power button. One of those restart attempts I got the typical apple logo but with a lot of artifacts and the screen/system locked up. I thought that possibly I could have a corrupt driver somewhere since the hardware is new, so I reinstalled a fresh copy of Leopard and I'm still having the same problem. I'm starting to lean towards a hardware issue. Has occurred during regular use (light web surfing, music, chat), gaming (World Of Warcraft), and Screensaver. Below are some links so you can get an idea of what I am looking at. Thanks for taking the time and reading through my hysteria. =)
    http://i38.tinypic.com/24pgrk6.jpg
    http://i34.tinypic.com/2dqnhuc.jpg
    When it does not do this the screen just goes black and the system refuses to respond unless I force it with the power button held down and turning it on again.
    edit: This is what apple care replaced: 605-1790 PCBA, MLB,2.2GHZ,REV2
    605-7933 PCBA,BANDCAMP, M75
    and details about the grapics card:
    GeForce 8600M GT:
    Chipset Model: GeForce 8600M GT
    Type: Display
    Bus: PCIe
    PCIe Lane Width: x16
    VRAM (Total): 128 MB
    Vendor: NVIDIA (0x10de)
    Device ID: 0x0407
    Revision ID: 0x00a1
    ROM Revision: 3175
    Message was edited by: gquinte2

    If you can reproduce the problem in front of the genius, that would be the best thing. If it will happen predictably 30 minutes into use, go 30 minutes early and let it run for 30 minutes. As soon as the problem appears, get a genius (or any Apple Store person) to look at it. Sometimes things are heat related, and the machine needs to be warm enough to show up the problem.
    Some time ago, I had problems with my iBook freezing, but it had to run 20-30 minutes to do it. So I made sure I got there early enough to give it plenty of time to act up. Often people come into the store and their machines have been off and cooled down, and of course the machine will function perfectly in front of the genius because it hasn't been on long enough to malfunction.
    It sounds like your graphics problem is intermittent, but do your best to reproduce a situation where it happens. It does sound like you possibly just got a bum replacement logic board--or there is some other problem, possibly even caused by the repair. But it isn't right, and I would recommend you be persistent about having it fixed.
    Good luck!

  • Hi, I'm having a macbook pro here and it spoiled after a year of using, i though it was the power adapter problem because when i try to charge my mac battery that is depleted it shows a very dim light and my mac won't start up

    Hi, I'm a macbook pro user but recently my macbook just spoiled, i though was my power adapter problem because when i charge my mac battery that is depleted, it shows a very dim light and my mac just won't start up, even i bought a brand new 80 euro power adapter it still give out the same result.

    when I switch it on, the little led  light it up and u can hear the fun running and after 5 to 10 seconds switched off again /  ive got all my recordings in there
    Try Resetting your Mac's PRAM and NVRAM
    If that doesn't help, try Resetting the System Management Controller (SMC)
    in really disappointed with apple,
    Serge... you are aware that you are responsible for backing up your importanta data correct ?

  • I have a mac mini server with leopard, macbook pro, imac and iphone 4 i would like to use the server as the host for all mail, contacts, directories, intranet etc i would like all devices to have mail pushed using outlook as the prefered mail client?

    can anyone shed some light on how to do this i am currently using the server as a file storage system but feel it can deliver far more; ideally i would like the following;
    email to push to all devices once sent form one device all devices have a copy of the sent item
    accounting software that is shared on the server
    access the files and directories securely form anywhere
    create and host an intranet site
    any ideas of how to setup easily or step by step guides
    help would be greatly appreciated
    regards
    rd

    Start by getting DNS properly configured. If DNS isn't properly configured, most other services won't work right.
    http://labs.hoffmanlabs.com/node/1436
    http://labs.hoffmanlabs.com/node/1594
    Then, the OS X server documentation will provide a wealth of knowledge on configuring services.
    http://www.apple.com/server/macosx/resources/documentation.html

  • I am getting frequent lock-ups and blue screens during boot up. The lock ups occur during normal use and I cannot click anything or force quit. The cursor shows something is loading, but never stops. I have to use power button. Ideas?

    I am getting frequent lock-ups and blue screens during boot up on my Mac Pro.  The lock- ups occur sometimes during normal use and I cannot click anything or force quit. The cursor shows something is loading, but never stops. I have to use power button.
    I had the Mac Defender malware and I have used apple jack but still having issues.

    I am getting frequent lock-ups and blue screens during boot up on my Mac Pro.  The lock- ups occur sometimes during normal use and I cannot click anything or force quit. The cursor shows something is loading, but never stops. I have to use power button.
    I had the Mac Defender malware and I have used apple jack but still having issues.

  • TS4088 I have a MacBook pro that has power issues and will not start but the hardrive is fine.  I do not want to lose all of my files so I was wondering if it's possible to transfer my hardrive from a older Macbook pro to a new one if I were to purchase o

    I have a MacBook pro that has power issues and will not start but the hardrive is fine.  I do not want to lose all of my files so I was wondering if it's possible to transfer my hardrive from a older Macbook pro to a new one if I were to purchase a new one?  Also, the software is not updated as the computer hasn't worked for about 2 months. 
    Also, if it is possible to transfer the hardrive, would my iTunes music transfer as well?  It is not saved in the cloud.
    Thanks for your help, it is much appreciated.

    You computer is probably perfectly repairable, but if you want a new one anyway, it is perfectly possible to transfer the data from the faulty one.
    But it would be a mistake to simply put the old HD in the new computer.
    These are the steps:
    Remove Hard drive from faulty computer. (very easy on Unibody MBPs, do-able but not so easy on older MBPs)
    Put it in a cheap enclosure
    Connect it the new computer
    Boot up new computer.
    If the new computer has never been run before the Setup Assistant will ask if you want to import your apps, data, settings etc from either another mac, another HD connected to the Mac or a Time Machine back up.
    Obviously chose the second option (another HD connected to this Mac) and follow prompts.
    If the new computer has already been run (so Setup Assistant doesn't run when you boot it up), you will need to use Migration Assistant...or run the installer again so that Setup Assistant runs again.
    Message was edited by: Mike Boreham...added sec on line

  • Jaybird headphones and Macbook Pro Retina bluetooth connectivity issues

    I recently purchased the Jaybird Bluebuds X Premium headphones and for awhile it would connect to my new Macbook Pro Retina 15'' via bluetooth, but now it doesn't anymore. The headphones connect just fine to my phone (iPhone 4S), and other Macbook Pros (not retina), but they do not connect to other Macbook Pro Retinas. I was wondering if this was a connectivity issue with Macbook Pro Retinas and if so how can I get around it to connect the headphones again?
    Thanks

    Hey there LongHorn16,
    It sounds like your Bluetooth headphones aren't working with this one computer, but there is no issue with other devices that you have. I would start with these 2 steps from the following article:
    Restart your computer
    Sometimes a simple restart of your Mac is all it takes to get things running smoothly again. You may also want to try resetting your computer's PRAM and NVRAM.
    Reset your Bluetooth device
    Try turning your device off and then on again. If that doesn't resolve the issue, see if you can reset your device—refer to the documentation that came with your device for instructions.
    Bluetooth Quick Assist
    http://support.apple.com/kb/HT1153
    If it still doesn't work, then I would next use this article to remove the device:
    Bluetooth: How to Delete a Paired Device
    http://support.apple.com/kb/TA27116
    Then restart your computer and pair it again:
    OS X Lion: Set up a Bluetooth device
    http://support.apple.com/kb/PH3647
    Thank you for using Apple Support Communities.
    Cheers,
    Sterling

  • My macbook pro freezes and then displays a blue screen with black stripes... do you know what's wrong with it?

    My macbook pro freezes and then displays a blue screen with black stripes... do you know what's wrong with it?
    I have a two and half year mac book pro... I've had some issues with the screen looking scrambled when I quit certain applications, but now it's turned into something worse.  I'll be working on my computer and the thing will freeze.  When I force restart, the first screen, the apple logo, will be a blue tint and won't boot up normally.  Then I try safe mood and it will then boot just fine.  But there are blue stripes on my screen.  The screen alternates from a blue tint to normal and if the computer freezes again the screen will become completely blue with black stripes.  I haven't tried reinstalling my software because I don't have the startup discs that came with my computer.  If I was sure that would fix it I would purchase them, but if it's a hardware issue I'm afraid that I'm screwed.  I've been able to successfully get the blue off my screen by putting it to sleep and then waking it up, but that's not working well anymore either. 
    Does anyone else have experience with this?  Is it the firmware or what?  I have a MacBook Pro from early 2011 and I'm running Mac OS X 10.6.8.
    Please help... Thanks!

    I just experienced this exact same issue with my early 2011 15" macbook pro. Since like a month after purchasing it I had issues with the screen randomly going dark on me. I sent it in for repair inder waranty they replaced the gpu and logic board but I continued to have the same issues with the screen randomly going black sometimes I would need to reboot it in order to get the screen to go back on but it happened so infrequently and I used the computer for school so disnt find the time to resend it in to apple. Just last night the screen started to display the blue screen with black verticle lines on it. I called apple and explained to them  the issues that had been ongoing since I purchased the laptop but they said because I was now outside of warantee that any repairs at thia point wouldn't be covered. Fml so glad I spent 2200 on this future proof macbook pro what a joke my sister purchased a toshiba laptop for 300 4 years ago and it still running like a champ. I loved my macbook but at the price I paid I expect it to last longer than 2 years before leaving me high and dry. *** apple??

  • Macbook Pro Keyboard and Trackpad Not Working

    few days ago, my Macbook Pro keyboard and trackpad started to act very oddly.
    Basically, the keyboard doesn't work at all. I press down the keys, and all I get is that error message sound. The volume and display brightness keys seem to work, but almost all of the others just won't type anything. it-s like any key command or alt would stay pressed so when i click any key its trying to perform other function instead of just typing the letter. that-s probably the reason why the trackpad is also being very odd. When I first turn on the laptop, it seems to work as normal. I can click on an application, and it opens. But about one minute after the laptop first starts, it's like anywhere I click on the trackpad is a right-click. To open an application, I click like I normally would but instead of opening, a menu pops up as if I right-clicked. This happens in Finder and everywhere else that I've tested (for instance, I can't drag any Finder windows to different positions on the screen, because it acts as if I right-clicked instead of left-clicked), no matter whether I tap or click the trackpad.
    I have reset my permissions, but that didn't fix anything. I verified the hard drive and it said there were no problems. A big issue is that I can't do anything that requires me to type in my password, since I can't type anything. I tried to reset the PRAM, but I don't think that it even registered me pressing the Command-Option-P-R keys when I booted up, so i just removed the battery for a while, i am not sure that did anything at all.
    i tried to reinstall the os, i had mavericks and i installed a fresh mountain lion but the problem persists. i recently installed virtualbox and the keyboard seems to work right as long as i do not press any of the following keys command, alt, shift, etc.. if i press any of them same thing happens. i found that if i connect a usb keyboard everything works, but when i use the inbuilt keyboard the problem is back and a i have to connect disconnect the usb keyboard to be able to type or use the trackpad normally.
    any help would be appreciated.
    Thank you.

    No one cared enough to answer.

  • Macbook pro Retina 15" reboot issues

    Hi all
    I am a newcomer to the community.
    Right I've had the my brand new macbook pro retina 15' since the begining of september 2014 which came with Mavericks.All seems fine back then
    I did the terrible thing and upgraded to the yosmite when it came out and I've starting to have issues , with the wifi dropage etc etc
    My most recently issue which has come to light is that , after I've RESTORED Yosemite many times (yesterday was the last time) when ever i use the computer and then reboot after few minutes to some time the computer takes super long and hangs at rebooting???????
    I get a that "progress spinning chopped up circle thing" staright after i reboot and sometimes it just hangs there with the Fans going full blast till i need to hold the power button down! like what the ****
    does anyone have this issue? or know how to resolve this? or do i need to bring it back to apple?
    My macbook is top spec 15 inch Mid 2014 one with only the minus of the 1tb hard drive upgrade , however i feel its should not be having these problem.
    I must admit since i have the macbook pro , I've used Parallels a lot , bootcamp and FileVault encrypting (which is now turned off) testing things out. i thought as this is a top spec it should handle this no problems as i got this for a development machine. Ever since Ive got Yosemite its like its slowed down and become sluggish.
    When I had maverick i did not experience a ton of problems like Yosemite, it booted up in 8 secs and shutdown immediately  althought i did not test the file vault encrypting under mavericks.
    Also sometimes when my Fans will be on full blast when i am not doing anything intensive, like when i browse with chrome or finished with parallel.
    I be grateful if anyone can help me solve this since its now not a issue of restoring which I've done many times. I dunno if I've pushed the SSD to to much or something......
    Is there a way to revert had to mavericks? without a usb or cd
    Thanks
    Zyco

    Before trying to go back to Mavericks, try performing an SMC and NVRAM/PRAM reset. These two components control several functions of your MacBook Pro and by resetting them to their default values it may clear up the issue that you're seeing.
    To reset the SMC:
    Turn off your computer and ensure the MagSafe adapter is plugged in.
    Hold down Shift-Control-Option on the left side of your keyboard, and then hold down the Power button at the same time.
    Wait about 5 seconds, and then release the keys. You may see the light on the power adapter change colour momentarily.
    Don't turn the computer on just yet, we'll do that in the next step.
    To reset the NVRAM/PRAM:
    Press the Power button and then immediately hold down Command-Option-P-R on your keyboard at the same time.
    Continue holding these keys until your MacBook Pro restarts and you hear the start up chime a second time.
    Release the keys and continue booting into OS X.
    If this doesn't work, try booting into Safe Mode. This will help you determine whether a software issue is causing your problem. To boot your Mac into Safe Mode, restart the computer and hold down the Shift key until you see the Apple logo appear on the screen. It may take a little while longer to boot up as OS X will verify the state of your disk and clear out certain caches and temporary files. Once booted into Safe Mode, try restarting and see if the issue persists.

  • Facetime on MacBook Pro, Iphone and Ipad mini no longer works?

    Facetime on MacBook Pro, Iphone and Ipad mini no longer works after years of working just fine. I get the message that I am connecting then it instantly just disconnects. Has worked fine for over two years with no issue until about a month ago?
    I have investigated and tried things like re-setting apple ID and deleting the plist file etc, nothing works.
    My Wife is having same problems in a different location so deffinatly not a problem with my wi-fi.
    help, i use this alot!!!!

    My Wife is having same problems
    With the same iMessage account, or a different one?

  • The app store is not working or loading on my Macbook Pro, iphone and ipad

    The app store is not working or loading on my Macbook Pro, iphone and ipad
    Today When I tried to open the app store on my ipad I found out that's the store is not working,,, It's giving me the loading screen like for ever without any error message. So I tried my Macbook and my iphone and it was the same,,,, I thought it was from the connection so I tried several different connections and It was the same.
    Any Idea what is going on with the app store ?

    The App Store app on your iPhone in your iPad is a different App Store than the app store app on your Mac. You use the same account for both app stores. So I would guess that the real issue is perhaps something to do with your Home Network. You might try rebooting your modem/router. Also, turn off any antiviral software, firewalls or apps such as Little Snitch.

  • Macbook Pro error and need to know about back up.  Urgent!

    Hi guys
    I hope you can help. I'm a mac newbie but have a problem here. I have a macbook pro 15.4, the latest unibody one. I have only had it for a couple of months and now it will not restart... It crashed downloading emails and then now never gets past the apple logo with the spinning thing below. It keeps restarting by itself but no joy...;(
    Anyway, I read around and tried everything I could find. Safe mode doesn't even start and then in the hardware test mode (hold 't' down) I ran the simple test no problems then the extended test and I ws given this error: 4HDD/11/40000004: SATA(0,0)
    I'm guessing hard disk issue. DO I will go tomorrow to the local service centre here in Bangkok (that will be an experience I am sure ;)) but my issue is I don't have any back-ups. The reason is I back up to my time machine from my other mac, an iMac so I didn't worry about the MacBook Pro.
    The question is how I back up now or even batter would be if I can back up the iMac saved back up to my Macbook Pro later after it's fixed as they are both running identical data and programs etc...
    Is that possible or is the iMac back up not compatible with my MacBook Pro?
    If yes, how will I restore the MacBook Pro later and what will I have lost if anything?
    If no, what do I do now before I go to the service centre?
    Sorry for the longwinded expose but I guess you get my drift now.
    I am assuming that this is a repair job in any case or is their a way of fixing a 4HDD/11/40000004: SATA(0,0) error???
    Thanks in advance for any help on this...
    By the way, both my macs were fine until they downloaded the latest safari version and then both went haywire. I went back to the older version and the iMac is fine but the MacBook Pro has never been happy since. Not sure if this is the rot of the problem or I am just unlucky as this is a brand new machine...
    Cheers
    Paul

    See http://www.apple.com/support/leopard/install/ for more info.
    As for data if you dont have a backup of the data before your Macbook Pro crashed you may not be able to recover it. If you do have a recent backup of your Macbook Pro on your time capsule you should be ok.
    I always push for both onsite backup and offsite backup to prevent issues just like this. But it all depends on the value of the data you are backing up.

Maybe you are looking for