Macbook Pro help at apple genius bar

Hi, this is quite general but I just wanted to know, I have a macbook pro retina US version which i bought from the US on ebay with warranty until Jan 2015 and I live in the UK. I would like to take it to an apple store genius bar.
1) Is the warranty valid in the UK because I'm experiencing some issues? (btw it isn't a problem caused through dropping or anything like that, its just a few software and hardware faults I would like to get checked out)
2) Do apple usually replace macbook pro retinas or do they repair a part or do some sort of software update/ repair?
3) If they do replace the macbook pro retina do they give you a US replacement or UK replacement in the UK considering mine is from the US?
4) What will happen to programs such as Microsoft office which are quite expensive which the seller provided on the macbook when sent and is there a way of getting anything lost back freely?

ialexxd wrote:
1) Is the warranty valid in the UK because I'm experiencing some issues? (btw it isn't a problem caused through dropping or anything like that, its just a few software and hardware faults I would like to get checked out)
The Warranty is worldwide.
ialexxd wrote:
2) Do apple usually replace macbook pro retinas or do they repair a part or do some sort of software update/ repair?
It will be repaired in what the technicians view as the best under the circumstances.  Replacement is possible but rarely necessary.
3) If they do replace the macbook pro retina do they give you a US replacement or UK replacement in the UK considering mine is from the US?
You will have to ask them.  My thinking is they will restore it as original.
4) What will happen to programs such as Microsoft office which are quite expensive which the seller provided on the macbook when sent and is there a way of getting anything lost back freely?
You should have backups of such software.  If not and you have the key codes, you may be able to download them from the MS web site.
Ciao.

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    14 com.apple.Foundation 0x00007fff82801194 -[__NSOperationInternal start] + 988
    15 com.apple.Foundation 0x00007fff82800d17 ___startOperations_block_invoke2 + 99
    16 libSystem.B.dylib 0x00007fff845751b0 dispatch_call_block_andrelease + 15
    17 libSystem.B.dylib 0x00007fff84553751 dispatch_workerthread2 + 239
    18 libSystem.B.dylib 0x00007fff84553088 pthreadwqthread + 353
    19 libSystem.B.dylib 0x00007fff84552f25 start_wqthread + 13
    Thread 6:
    0 libSystem.B.dylib 0x00007fff845392fa machmsgtrap + 10
    1 libSystem.B.dylib 0x00007fff8453996d mach_msg + 59
    2 com.apple.CoreFoundation 0x00007fff8643d3c2 __CFRunLoopRun + 1698
    3 com.apple.CoreFoundation 0x00007fff8643c84f CFRunLoopRunSpecific + 575
    4 com.apple.Foundation 0x00007fff82812a18 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 270
    5 com.apple.Foundation 0x00007fff828128f7 -[NSRunLoop(NSRunLoop) run] + 77
    6 com.apple.MessageFramework 0x00007fff8549b50d -[RSSInterchange _runManager] + 1445
    7 com.apple.Foundation 0x00007fff827d7e8d _NSThread__main_ + 1429
    8 libSystem.B.dylib 0x00007fff84572456 pthreadstart + 331
    9 libSystem.B.dylib 0x00007fff84572309 thread_start + 13
    Thread 7: Dispatch queue: com.apple.root.default-priority
    0 libSystem.B.dylib 0x00007fffffe00295 _spinlock + 53
    1 com.apple.MessageFramework 0x00007fff85681a73 +[SeenMessagesStore sharedInstance] + 23
    2 com.apple.MessageFramework 0x00007fff85680929 -[SeenMessagesManager _configureManagedObjectContext] + 42
    3 com.apple.MessageFramework 0x00007fff85680cdf -[SeenMessagesManager initWithAccountID:createAccount:] + 96
    4 com.apple.MessageFramework 0x00007fff85671286 -[POPAccount createSeenMessagesManager] + 113
    5 com.apple.MessageFramework 0x00007fff8566ef58 -[POP3FetchStore fetchSynchronously] + 171
    6 com.apple.MessageFramework 0x00007fff856711af -[POPAccount fetchSynchronously] + 148
    7 com.apple.CoreFoundation 0x00007fff86476d2c _invoking__ + 140
    8 com.apple.CoreFoundation 0x00007fff86476bfd -[NSInvocation invoke] + 141
    9 com.apple.MessageFramework 0x00007fff8549ce75 -[MonitoredInvocation invoke] + 214
    10 com.apple.MessageFramework 0x00007fff85483eb3 -[ThrowingInvocationOperation main] + 31
    11 com.apple.MessageFramework 0x00007fff854837f3 -[_MFInvocationOperation main] + 275
    12 com.apple.Foundation 0x00007fff82801061 -[__NSOperationInternal start] + 681
    13 com.apple.Foundation 0x00007fff82800d17 ___startOperations_block_invoke2 + 99
    14 libSystem.B.dylib 0x00007fff845751b0 dispatch_call_block_andrelease + 15
    15 libSystem.B.dylib 0x00007fff84553751 dispatch_workerthread2 + 239
    16 libSystem.B.dylib 0x00007fff84553088 pthreadwqthread + 353
    17 libSystem.B.dylib 0x00007fff84552f25 start_wqthread + 13
    Thread 8:
    0 libSystem.B.dylib 0x00007fff84552eaa _workqkernreturn + 10
    1 libSystem.B.dylib 0x00007fff845532bc pthreadwqthread + 917
    2 libSystem.B.dylib 0x00007fff84552f25 start_wqthread + 13
    Thread 9:
    0 libSystem.B.dylib 0x00007fff84552f18 start_wqthread + 0
    Thread 10:
    Thread 0 crashed with X86 Thread State (64-bit):
    rax: 0x0000000000000018 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
    rdi: 0x0000000000000000 rsi: 0x00007fff85dff212 rbp: 0x00007fff5fbfd8d0 rsp: 0x00007fff5fbfd8d0
    r8: 0x0000000114c02050 r9: 0x0000000000000000 r10: 0x0000000114c5b500 r11: 0x00007fff85d242b0
    r12: 0x0000000000000025 r13: 0x0000000000000000 r14: 0x0000000114a0d9e0 r15: 0x0000000114a0d9e0
    rip: 0x00007fff85d142ab rfl: 0x0000000000010202 cr2: 0x0000000000000018
    Binary Images:
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    0x1149f5000 - 0x1149f8fff com.apple.yahoo.syncframework 1.3 (51) <AEBB9A2D-B787-0C74-7C40-64E6F0BBF43C> /System/Library/PrivateFrameworks/YahooSync.framework/Versions/A/YahooSync
    0x114ba9000 - 0x114bbcff7 com.apple.AddressBook.LocalSourceBundle 1.0.2 (870) <C529E51F-21CB-F970-E967-226A19D0A7C2> /System/Library/Address Book Plug-Ins/LocalSource.sourcebundle/Contents/MacOS/LocalSource
    0x114bce000 - 0x114bd4fff com.apple.AddressBook.LDAPSource 1.0.2 (870) <90EF059D-312C-BCC6-9464-55144979016D> /System/Library/Address Book Plug-Ins/LDAP.sourcebundle/Contents/MacOS/LDAP
    0x7fff5fc00000 - 0x7fff5fc3bdef dyld 132.1 (???) <B536F2F1-9DF1-3B6C-1C2C-9075EA219A06> /usr/lib/dyld
    0x7fff80003000 - 0x7fff8011afef libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <EE067D7E-15B3-F043-6FBD-10BA31FE76C7> /usr/lib/libxml2.2.dylib
    0x7fff8011b000 - 0x7fff8044efe7 com.apple.CoreServices.CarbonCore 861.13 (861.13) <BC2F9B4E-D305-D717-D97E-EC78C7DE9EE9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
    0x7fff8044f000 - 0x7fff804d1fff com.apple.QuickLookUIFramework 2.2 (327.4) <C35D9F62-73D0-262C-B0CE-BFF64E230588> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
    0x7fff804d2000 - 0x7fff80587fe7 com.apple.ColorSync 4.6.3 (4.6.3) <AA93AD96-6974-9104-BF55-AF7A813C8A1B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
    0x7fff80588000 - 0x7fff8059afe7 libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <76B83C8D-8EFE-4467-0F75-275648AFED97> /usr/lib/libsasl2.2.dylib
    0x7fff8059b000 - 0x7fff805a7fff libbz2.1.0.dylib 1.0.5 (compatibility 1.0.0) <5FFC8295-2DF7-B54C-3766-756842C53731> /usr/lib/libbz2.1.0.dylib
    0x7fff805a8000 - 0x7fff805b3ff7 com.apple.NSServerNotificationCenter 2.1 (2.1) <4FC8D4C4-7AF7-27D5-E273-D847B128C7E4> /System/Library/Frameworks/ServerNotification.framework/Versions/A/ServerNotifi cation
    0x7fff805b4000 - 0x7fff809f7fef libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <0CC61C98-FF51-67B3-F3D8-C5E430C201A9> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
    0x7fff809f8000 - 0x7fff80a47ff7 com.apple.DirectoryService.PasswordServerFramework 6.0 (6.0) <14FD0978-4BE0-336B-A19E-F388694583EB> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver
    0x7fff80b41000 - 0x7fff80b43fff com.apple.print.framework.Print 6.1 (237.1) <4513DB2F-737C-B43C-2D0E-23CD6E838014> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
    0x7fff80b44000 - 0x7fff80b4afff com.apple.AOSNotification 1.1.0 (123.3) <9436ED02-186A-E6CC-E594-31E3942A5898> /System/Library/PrivateFrameworks/AOSNotification.framework/Versions/A/AOSNotif ication
    0x7fff80b4b000 - 0x7fff80c5afe7 libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <36DA89A6-3AF5-86F2-BDD5-B94C7C0844D4> /usr/lib/libcrypto.0.9.8.dylib
    0x7fff80c5b000 - 0x7fff80c8aff7 com.apple.quartzfilters 1.6.0 (1.6.0) <9CECB4FC-1CCF-B8A2-B935-5888B21CBEEF> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
    0x7fff80c8b000 - 0x7fff80e87fe7 com.apple.CalendarStore 4.0.3 (991) <61458D5A-0CE7-487B-AF8D-080CAB723842> /System/Library/Frameworks/CalendarStore.framework/Versions/A/CalendarStore
    0x7fff80e88000 - 0x7fff80e99fff com.apple.DSObjCWrappers.Framework 10.6 (134) <3C08225D-517E-2822-6152-F6EB13A4ADF9> /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
    0x7fff80e9a000 - 0x7fff80f17fef com.apple.backup.framework 1.2.2 (1.2.2) <13A0D34C-28B7-2140-ECC9-B08D10CD4AB5> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
    0x7fff80f18000 - 0x7fff80fe8ff7 com.apple.CFNetwork 454.9.8 (454.9.8) <24667A86-FCDA-5B58-2CDC-3BFDFE8EA985> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
    0x7fff80fe9000 - 0x7fff8101afef libTrueTypeScaler.dylib ??? (???) <0A30CA68-46AF-3E74-AE9E-693DB5A680CC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
    0x7fff8101b000 - 0x7fff81033fff com.apple.iChat.InstantMessage 5.0.4 (746) <5482179C-77E6-1D84-5D73-66AF79E78110> /System/Library/Frameworks/InstantMessage.framework/Versions/A/InstantMessage
    0x7fff81034000 - 0x7fff81052fff libPng.dylib ??? (???) <F6932C8D-E6B1-0871-B698-15180AA948F7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
    0x7fff81053000 - 0x7fff8108cff7 com.apple.MeshKit 1.1 (49.2) <3795F201-4A5F-3D40-57E0-87AD6B714239> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/MeshKit
    0x7fff810ce000 - 0x7fff8123dfe7 com.apple.QTKit 7.6.6 (1742) <7E254184-757D-E87C-5B2A-7612A2C85243> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
    0x7fff812b8000 - 0x7fff812befff libCGXCoreImage.A.dylib 543.50.0 (compatibility 64.0.0) <2D72D55A-C8FE-78DD-602E-E934057EDF95> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
    0x7fff812bf000 - 0x7fff812e2ff7 com.apple.iChat.IMFoundation 5.0.4 (746) <60C72783-8BD0-A732-F85D-95CDC6A2D080> /System/Library/Frameworks/IMCore.framework/Frameworks/IMFoundation.framework/V ersions/A/IMFoundation
    0x7fff81320000 - 0x7fff81325fff libGFXShared.dylib ??? (???) <1B50D804-966B-30D2-D0FD-B090B6FEAC7E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
    0x7fff81332000 - 0x7fff81347ff7 com.apple.LangAnalysis 1.6.6 (1.6.6) <DC999B32-BF41-94C8-0583-27D9AB463E8B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
    0x7fff81348000 - 0x7fff813f7fff edu.mit.Kerberos 6.5.10 (6.5.10) <F3F76EDF-5660-78F0-FE6E-33B6174F55A4> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
    0x7fff813f8000 - 0x7fff813f8ff7 com.apple.Carbon 150 (152) <19B37B7B-1594-AD0A-7F14-FA2F85AD7241> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x7fff813f9000 - 0x7fff81404fff com.apple.dotMacLegacy 3.2 (266) <80F00DE2-4C50-0FD9-5C6E-3EAA1599277B> /System/Library/PrivateFrameworks/DotMacLegacy.framework/Versions/A/DotMacLegac y
    0x7fff8140d000 - 0x7fff82080ff7 com.apple.WebCore 6533.17 (6533.17.8) <995065B2-41C3-2A3C-3357-DC7BC9AAFC56> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
    0x7fff82190000 - 0x7fff821bbff7 libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <87A0B228-B24A-C426-C3FB-B40D7258DD49> /usr/lib/libxslt.1.dylib
    0x7fff821bc000 - 0x7fff822c0fff com.apple.PubSub 1.0.5 (65.20) <4B7C7949-653D-D1D2-FEDF-97863ADD4BE0> /System/Library/Frameworks/PubSub.framework/Versions/A/PubSub
    0x7fff822c1000 - 0x7fff822c1ff7 com.apple.Accelerate 1.6 (Accelerate 1.6) <15DF8B4A-96B2-CB4E-368D-DEC7DF6B62BB> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x7fff822c2000 - 0x7fff827c6fe7 com.apple.VideoToolbox 0.484.11 (484.11) <4577FF14-E6A7-AAD8-E6E6-ECA9CFCC6989> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbo x
    0x7fff827c7000 - 0x7fff82a48fef com.apple.Foundation 6.6.3 (751.29) <DAEDB589-9F59-9556-CF8D-07556317937B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x7fff82a49000 - 0x7fff82ad8fff com.apple.PDFKit 2.5.1 (2.5.1) <7B8A187A-F0BB-44E7-FBD4-9E1C5F9D5E85> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
    0x7fff82ad9000 - 0x7fff82aeffff com.apple.ImageCapture 6.0 (6.0) <5B5AF8FB-C12A-B51F-94FC-3EC4698E818E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
    0x7fff82af0000 - 0x7fff82b62fef com.apple.CoreSymbolication 2.0 (23) <06F8561E-4B36-7BF6-31BA-64091B3D8058> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
    0x7fff82b63000 - 0x7fff82c7cfef libGLProgrammability.dylib ??? (???) <0E55A58B-5B42-669F-2655-90893554CA21> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
    0x7fff82c7d000 - 0x7fff82c7dff7 com.apple.quartzframework 1.5 (1.5) <B182B579-BCCE-81BF-8DA2-9E0B7BDF8516> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
    0x7fff82c7e000 - 0x7fff82c99fff com.apple.datadetectors 2.1 (102.2) <69DC4391-62F4-9168-A9EF-8EA36F49D77A> /System/Library/PrivateFrameworks/DataDetectors.framework/Versions/A/DataDetect ors
    0x7fff82d50000 - 0x7fff82d53fff com.apple.help 1.3.1 (41) <54B79BA2-B71B-268E-8752-5C8EE00E49E4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
    0x7fff82d54000 - 0x7fff82fdbfe7 com.apple.security 6.1.1 (37594) <C32E7E37-13EC-381A-7CA6-AAE3EBD2C1F1> /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x7fff82fdc000 - 0x7fff8321efef com.apple.AddressBook.framework 5.0.2 (870) <A1278575-53F2-CC00-7306-E49713FEC7C6> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
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    0x7fff8329d000 - 0x7fff832a4ff7 com.apple.KerberosHelper 2.1 (1.0) <CAE238A0-1DEC-421D-EE11-36AE9E67C8DC> /System/Library/PrivateFrameworks/KerberosHelper.framework/Versions/A/KerberosH elper
    0x7fff832a5000 - 0x7fff832a5ff7 com.apple.vecLib 3.6 (vecLib 3.6) <96FB6BAD-5568-C4E0-6FA7-02791A58B584> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
    0x7fff832c1000 - 0x7fff83335ff7 com.apple.WhitePagesFramework 10.6.0 (140.0) <546E204C-AC7A-030C-DC32-125A3E422FB5> /System/Library/PrivateFrameworks/WhitePages.framework/Versions/A/WhitePages
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    0x7fff833c7000 - 0x7fff83630ff7 com.apple.QuartzComposer 4.1 (156.16) <0BAE3C90-CF60-C0C7-C29E-BF9922074095> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
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    0x7fff8367c000 - 0x7fff836a4fff com.apple.DictionaryServices 1.1.1 (1.1.1) <9FD709FC-23F0-F270-EAC1-C590CD516A36> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
    0x7fff836a5000 - 0x7fff8378bfe7 com.apple.DesktopServices 1.5.7 (1.5.7) <8A697128-B6CA-E4A8-C200-6520D5A35FBE> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
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    0x7fff8389f000 - 0x7fff83939fff com.apple.ApplicationServices.ATS 275.11.1 (???) <0A898C0C-41A0-B9BF-0A38-74FB029CA049> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
    0x7fff83950000 - 0x7fff83995fff com.apple.CoreMediaIOServices 130.0 (1035) <567D7949-3115-4E78-8F27-B28968CC25F7> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/Core MediaIOServices
    0x7fff83996000 - 0x7fff839a5ff7 com.apple.opengl 1.6.9 (1.6.9) <BB8AEF81-0EC1-ED4C-360B-186C60AE745C> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    0x7fff839a6000 - 0x7fff839effef libGLU.dylib ??? (???) <88F0E457-EE53-B5FF-6A1B-D0326D0C643D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x7fff83a20000 - 0x7fff83afaff7 com.apple.vImage 4.0 (4.0) <354F34BF-B221-A3C9-2CA7-9BE5E14AD5AD> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
    0x7fff83afb000 - 0x7fff83afdfff libRadiance.dylib ??? (???) <D67C08B6-4D4A-916D-E936-528E145A56E2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
    0x7fff83afe000 - 0x7fff83b48fef com.apple.IMCore 5.0.4 (746) <9AC8A4C0-1341-9837-D302-99791418581A> /System/Library/Frameworks/IMCore.framework/Versions/A/IMCore
    0x7fff83b49000 - 0x7fff83b62fff com.apple.CFOpenDirectory 10.6 (10.6) <0F46E102-8B8E-0995-BA85-3D9608F0A30C> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
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    0x7fff83b68000 - 0x7fff83bf8fff com.apple.SearchKit 1.3.0 (1.3.0) <4175DC31-1506-228A-08FD-C704AC9DF642> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
    0x7fff83bf9000 - 0x7fff83bffff7 com.apple.DiskArbitration 2.3 (2.3) <857F6E43-1EF4-7D53-351B-10DE0A8F992A> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
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    0x7fff88fb1000 - 0x7fff88fb2fff liblangid.dylib ??? (???) <EA4D1607-2BD5-2EE2-2A3B-632EEE5A444D> /usr/lib/liblangid.dylib
    0x7fff88fb3000 - 0x7fff8903ffef SecurityFoundation ??? (???) <6860DE26-0D42-D1E8-CD7C-5B42D78C1E1D> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
    0x7fff89040000 - 0x7fff89045ff7 com.apple.CommonPanels 1.2.4 (91) <4D84803B-BD06-D80E-15AE-EFBE43F93605> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
    0x7fff89046000 - 0x7fff8906fff7 com.apple.speech.LatentSemanticMappingFramework 2.7.2 (2.7.2) <2D3B7CF8-DA92-F25D-F2E2-D17C7D7F46E5> /System/Library/Frameworks/LatentSemanticMapping.framework/Versions/A/LatentSem anticMapping
    0x7fff89070000 - 0x7fff89078fff com.apple.iChat.IMUtils 5.0.4 (746) <600FF4B5-0975-D801-7A5A-4D6DD546915E> /System/Library/Frameworks/IMCore.framework/Frameworks/IMUtils.framework/Versio ns/A/IMUtils
    0x7fffffe00000 - 0x7fffffe01fff libSystem.B.dylib ??? (???) <95E02DD0-ADEA-745B-E7FA-ABA064E4658C> /usr/lib/libSystem.B.dylib
    Model: MacBook4,1, BootROM MB41.00C1.B00, 2 processors, Intel Core 2 Duo, 2.4 GHz, 2 GB, SMC 1.31f0
    Graphics: Intel GMA X3100, GMA X3100, Built-In, 144 MB
    Memory Module: global_name
    AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.91.27)
    Bluetooth: Version 2.3.3f8, 2 service, 12 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: ST9250827AS, 232.89 GB
    Parallel ATA Device: MATSHITADVD-R UJ-857E
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8205, 0x1a100000
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x022a, 0x5d200000
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x5d100000

    Thanks jv!
    Here we go..
    Do you have a second user account on your computer, that has a mail account defined, to see whether the application is crashing for that user, too?
    HAD A GO AT THIS WITH GENIUS BAR - NO GOOD
    Have you tried zipping the Mail and Mail Downloads folders in your $HOME/Library/, then deleting the originals, then launch Mail, in order to see whether it might be something corrupted in your Mail folder? (You can unzip to restore back to what it was before)
    I BEIEVE WE TOOK EVERYTHING OUT AND PUT IT ALL BACK IN AGAIN - STILL NO DICE
    Have you tried reinstalling the OS 10.6.4 combo update (get it at http://support.apple.com/kb/dl1048)? Verify disk using Disk Utility first though, and repair if necessary by booting from the installer DVD and running its Disk Utility (menubar > Utilities after you get past the "choose a language" screen).
    I THINK I HAD A GO AT THIS - MAYBE NOT EXACTLY AS YOU DESCRIBE - WILL HAVE ANOTHER GO
    Have you tried reinstalling Mail from the installer DVD's optional install package? You can select single or multiple applications, Mail being one of them, to (re)install. You will have to rerun the combo update after doing that, though.
    THIS ONE DONE TOO!!
    THANKS FOR YOUR HELP - WILL CONFIRM PROGRESS

  • My Macbook Air(Late 2011) Freezes Nearly Everyday Please Help!!  Genius Bar has been worthless so far.

    I've been unable to determine any sort of pattern.  It's frozen when I've been running just itunes, it's frozen when I've been running chrome and excel and it's frozen when I've been running nothing.
    Please help.  The "Genius" Bar has been worthess so far after multiple trips throughout the year and my warranty is about to run out...

    Hi Linc,
    I was unable to find the subcategories "crash reports" or "panic reports" under Diagnostic and Usage INformation.  However, I was able to find the followin from "User Diagnostic Reports."  I've posted two of the most recent entries below.  Strangely, I could not find a report on my most recent crash from today:
    Process:         LCCDaemon [160]
    Path:            /Library/Application Support/Logitech.localized/*/LCCDaemon.app/Contents/MacOS/LCCDaemon
    Identifier:      com.Logitech.Control Center.Daemon
    Version:         3.5.1 (3.5.1)
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [125]
    Date/Time:       2012-05-26 22:37:04.438 -0400
    OS Version:      Mac OS X 10.7.4 (11E53)
    Report Version:  9
    Sleep/Wake UUID:
    Interval Since Last Report:          58935 sec
    Crashes Since Last Report:           1
    Per-App Interval Since Last Report:  121536 sec
    Per-App Crashes Since Last Report:   1
    Anonymous UUID:                     
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
    VM Regions Near 0:
    -->
        __TEXT                 0000000100000000-00000001000b5000 [  724K] r-x/rwx SM=COW  /Library/Application Support/Logitech.localized/*/LCCDaemon.app/Contents/MacOS/LCCDaemon
    Application Specific Information:
    objc[160]: garbage collection is ON
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   com.apple.CoreFoundation                0x00007fff8ab38877 CFDictionaryGetValue + 23
    1   com.Logitech.Control Center.Daemon          0x0000000100041d51 0x100000000 + 269649
    2   com.Logitech.Control Center.Daemon          0x000000010000289a 0x100000000 + 10394
    3   com.apple.Foundation                    0x00007fff8b6e2d0e __-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_1 + 47
    4   com.apple.CoreFoundation                0x00007fff8ab837ba _CFXNotificationPost + 2634
    5   com.apple.Foundation                    0x00007fff8b6cefc3 -[NSNotificationCenter postNotificationName:object:userInfo:] + 65
    6   com.apple.AppKit                        0x00007fff9070542f -[NSApplication terminate:] + 1540
    7   com.apple.AppKit                        0x00007fff909b0f48 -[NSApplication _terminateFromSender:askIfShouldTerminate:saveWindows:] + 274
    8   com.apple.AppKit                        0x00007fff909ba4c1 __-[NSApplication(NSAppleEventHandling) _handleAEQuit]_block_invoke_1 + 53
    9   libdispatch.dylib                       0x00007fff8f5bea86 _dispatch_call_block_and_release + 18
    10  libdispatch.dylib                       0x00007fff8f5c08f6 _dispatch_main_queue_callback_4CF + 308
    11  com.apple.CoreFoundation                0x00007fff8ab6fe7c __CFRunLoopRun + 1724
    12  com.apple.CoreFoundation                0x00007fff8ab6f486 CFRunLoopRunSpecific + 230
    13  com.apple.HIToolbox                     0x00007fff8f84a4d3 RunCurrentEventLoopInMode + 277
    14  com.apple.HIToolbox                     0x00007fff8f8516d3 ReceiveNextEventCommon + 181
    15  com.apple.HIToolbox                     0x00007fff8f85160e BlockUntilNextEventMatchingListInMode + 62
    16  com.apple.AppKit                        0x00007fff906fee31 _DPSNextEvent + 659
    17  com.apple.AppKit                        0x00007fff906fe735 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
    18  com.apple.AppKit                        0x00007fff906fb071 -[NSApplication run] + 470
    19  com.apple.AppKit                        0x00007fff90977244 NSApplicationMain + 867
    20  com.Logitech.Control Center.Daemon          0x0000000100001604 0x100000000 + 5636
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x00007fff8a7af7e6 kevent + 10
    1   libdispatch.dylib                       0x00007fff8f5c078a _dispatch_mgr_invoke + 923
    2   libdispatch.dylib                       0x00007fff8f5bf31a _dispatch_mgr_thread + 54
    Thread 2:
    0   libsystem_kernel.dylib                  0x00007fff8a7af192 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff8d45b594 _pthread_wqthread + 758
    2   libsystem_c.dylib                       0x00007fff8d45cb85 start_wqthread + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x00007fff7590c260  rcx: 0x00000000000000b7  rdx: 0x0000000000000020
      rdi: 0x0000000000000000  rsi: 0x00007fff7590c260  rbp: 0x00007fff5fbfe450  rsp: 0x00007fff5fbfe420
       r8: 0x0000000400300000   r9: 0x0000000000003d8c  r10: 0x00000000000000c1  r11: 0x0000000000000000
      r12: 0x0000000000000000  r13: 0x00000000000f427e  r14: 0x0000000000000000  r15: 0x00000001000dbea8
      rip: 0x00007fff8ab38877  rfl: 0x0000000000010246  cr2: 0x0000000000000000
    Logical CPU: 0
    Binary Images:
           0x100000000 -        0x1000b4fff +com.Logitech.Control Center.Daemon (3.5.1 - 3.5.1) <392EA69F-6FE4-3E01-8E7A-4E752D34F1D3> /Library/Application Support/Logitech.localized/*/LCCDaemon.app/Contents/MacOS/LCCDaemon
           0x1005d6000 -        0x1005e4ff7  com.apple.iokit.IOHIDLib (1.7.1 - 1.7.1) <F32A4AFC-EAA4-3230-8153-CCBE88CD5B86> /System/Library/Extensions/IOHIDFamily.kext/Contents/PlugIns/IOHIDLib.plugin/Co ntents/MacOS/IOHIDLib
        0x7fff69d6c000 -     0x7fff69da0baf  dyld (195.6 - ???) <0CD1B35B-A28F-32DA-B72E-452EAD609613> /usr/lib/dyld
        0x7fff84f04000 -     0x7fff84f0bfff  com.apple.NetFS (4.0 - 4.0) <AD99FA2A-CF27-30CB-937E-233AD161BA2C> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
        0x7fff84f5e000 -     0x7fff84f65fff  libcopyfile.dylib (85.1.0 - compatibility 1.0.0) <65602684-33B1-32DE-802B-050CE07659AC> /usr/lib/system/libcopyfile.dylib
        0x7fff84fab000 -     0x7fff84fb6fff  com.apple.CommonAuth (2.2 - 2.0) <77E6F0D0-85B6-30B5-B99C-F57104DD2EBA> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
        0x7fff85000000 -     0x7fff850a1ff7  com.apple.LaunchServices (480.33 - 480.33) <45EF2044-3396-3910-9B5B-C8F7777D5F56> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
        0x7fff850a2000 -     0x7fff850a5ff7  com.apple.securityhi (4.0 - 1) <B37B8946-BBD4-36C1-ABC6-18EDBC573F03> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
        0x7fff8546c000 -     0x7fff85472fff  com.apple.DiskArbitration (2.4.1 - 2.4.1) <CEA34337-63DE-302E-81AA-10D717E1F699> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
        0x7fff85473000 -     0x7fff854e9fff  libc++.1.dylib (28.1.0 - compatibility 1.0.0) <DA22E4D6-7F20-3BEA-9B89-2FBA735C2EE1> /usr/lib/libc++.1.dylib
        0x7fff854ea000 -     0x7fff854effff  libpam.2.dylib (3.0.0 - compatibility 3.0.0) <D952F17B-200A-3A23-B9B2-7C1F7AC19189> /usr/lib/libpam.2.dylib
        0x7fff854f0000 -     0x7fff855e5fff  libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <5C40E880-0706-378F-B864-3C2BD922D926> /usr/lib/libiconv.2.dylib
        0x7fff855e6000 -     0x7fff855e9fff  com.apple.help (1.3.2 - 42) <416BA8D2-9A2F-3F07-9E6B-E1231A92AAC0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
        0x7fff855ed000 -     0x7fff85706fff  com.apple.DesktopServices (1.6.3 - 1.6.3) <20812ECE-CACC-3D44-8108-025EF6B45C14> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
        0x7fff8574d000 -     0x7fff8579fff7  libGLU.dylib (??? - ???) <E2EF0336-3A5F-3532-AEB0-6CCF04851B72> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
        0x7fff857af000 -     0x7fff85817ff7  com.apple.audio.CoreAudio (4.0.2 - 4.0.2) <DFD8F4DE-3B45-3A2E-9CBE-FD8D5DD30923> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
        0x7fff85818000 -     0x7fff8582dfff  com.apple.speech.synthesis.framework (4.0.74 - 4.0.74) <1158319D-3B16-3000-94D8-E4234CEC6152> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
        0x7fff85890000 -     0x7fff85974e5f  libobjc.A.dylib (228.0.0 - compatibility 1.0.0) <871E688B-CF57-3BC7-80D6-F6476DFF109B> /usr/lib/libobjc.A.dylib
        0x7fff85975000 -     0x7fff85da2fff  libLAPACK.dylib (??? - ???) <4F2E1055-2207-340B-BB45-E4F16171EE0D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
        0x7fff86562000 -     0x7fff8656dff7  com.apple.speech.recognition.framework (4.0.21 - 4.0.21) <6540EAF2-E3BF-3D2E-B4C1-F106180D6F20> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
        0x7fff8656e000 -     0x7fff86573fff  libcache.dylib (47.0.0 - compatibility 1.0.0) <3D114C8A-AD1F-3C78-9E8C-B8F3810740E5> /usr/lib/system/libcache.dylib
        0x7fff86574000 -     0x7fff86f11c9f  com.apple.CoreGraphics (1.600.0 - ???) <1DB9C92C-DFA8-36ED-B513-998134462148> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
        0x7fff86fb7000 -     0x7fff86fe4fe7  libSystem.B.dylib (159.1.0 - compatibility 1.0.0) <7BEBB139-50BB-3112-947A-F4AA168F991C> /usr/lib/libSystem.B.dylib
        0x7fff87005000 -     0x7fff87006fff  liblangid.dylib (??? - ???) <CACBE3C3-2F7B-3EED-B50E-EDB73F473B77> /usr/lib/liblangid.dylib
        0x7fff87007000 -     0x7fff8700dfff  libGFXShared.dylib (??? - ???) <8A61FA67-EB3C-319D-AE3C-64936FB26BAC> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
        0x7fff8700e000 -     0x7fff87175fff  com.apple.CFNetwork (520.4.3 - 520.4.3) <31D7A595-375E-341A-8E97-21E73CC62E4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
        0x7fff87176000 -     0x7fff87184fff  com.apple.NetAuth (1.0 - 3.0) <CAA2C83D-B164-315A-8B6C-76C4A3746C9B> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
        0x7fff8724d000 -     0x7fff872b8ff7  com.apple.framework.IOKit (2.0 - ???) <6C604894-7F61-3130-8499-20791D14577F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
        0x7fff872b9000 -     0x7fff872bafff  libDiagnosticMessagesClient.dylib (??? - ???) <3DCF577B-F126-302B-BCE2-4DB9A95B8598> /usr/lib/libDiagnosticMessagesClient.dylib
        0x7fff872ca000 -     0x7fff873a9ff7  com.apple.ImageIO.framework (3.1.2 - 3.1.2) <FFA7532B-336A-3F0B-9AB9-2A35B56ED887> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
        0x7fff873aa000 -     0x7fff873aafff  com.apple.audio.units.AudioUnit (1.7.2 - 1.7.2) <04C10813-CCE5-3333-8C72-E8E35E417B3B> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
        0x7fff87ae2000 -     0x7fff87b21ff7  libGLImage.dylib (??? - ???) <49BB4404-68F1-3839-A5C9-983405B59F52> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
        0x7fff87b30000 -     0x7fff87be3ff7  com.apple.CoreText (220.20.0 - ???) <0E979362-15E4-3955-BF54-B5961361D1CC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
        0x7fff880e8000 -     0x7fff8818dfff  com.apple.ink.framework (1.4 - 110) <F93B76B3-E57C-3805-B20D-03717A3F91DD> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
        0x7fff8818e000 -     0x7fff8818efff  com.apple.ApplicationServices (41 - 41) <E23F1CED-C0FB-35A8-9657-484C5E6A32AE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
        0x7fff881af000 -     0x7fff882e5fff  com.apple.vImage (5.1 - 5.1) <A08B7582-67BC-3EED-813A-4833645964A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
        0x7fff88312000 -     0x7fff8833dff7  com.apple.CoreServicesInternal (113.17 - 113.17) <B1DF81C3-9C23-3BAE-9DE8-21EAFEEB97B8> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
        0x7fff88573000 -     0x7fff885e9fff  com.apple.CoreSymbolication (2.2 - 73.2) <126415E3-3A35-315B-B4B7-507CDBED0D58> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
        0x7fff8867e000 -     0x7fff88683fff  libGIF.dylib (??? - ???) <8763F67F-A881-30B6-B20E-D395B4D9FD58> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
        0x7fff88684000 -     0x7fff88688fff  libmathCommon.A.dylib (2026.0.0 - compatibility 1.0.0) <FF83AFF7-42B2-306E-90AF-D539C51A4542> /usr/lib/system/libmathCommon.A.dylib
        0x7fff88689000 -     0x7fff886e5ff7  com.apple.HIServices (1.21 - ???) <9645CFA8-63BE-3A0D-A636-56D9827E6C8C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
        0x7fff886e6000 -     0x7fff886f1ff7  libc++abi.dylib (14.0.0 - compatibility 1.0.0) <8FF3D766-D678-36F6-84AC-423C878E6D14> /usr/lib/libc++abi.dylib
        0x7fff886f5000 -     0x7fff88703ff7  libkxld.dylib (??? - ???) <C2FC894F-3716-32C3-967E-6AD5E2697045> /usr/lib/system/libkxld.dylib
        0x7fff88704000 -     0x7fff88706fff  libCVMSPluginSupport.dylib (??? - ???) <1C73D331-6F6C-3872-A011-1C41FBF49F2A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
        0x7fff8871a000 -     0x7fff8871afff  com.apple.Cocoa (6.6 - ???) <9E3D4787-A2CE-38E0-BEF8-E5DA63B6E6A1> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
        0x7fff8871b000 -     0x7fff8871bfff  com.apple.vecLib (3.7 - vecLib 3.7) <9A58105C-B36E-35B5-812C-4ED693F2618F> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
        0x7fff888f3000 -     0x7fff8894bfff  libTIFF.dylib (??? - ???) <A0FF68DE-2935-30E7-B61C-4D9D70E14AD0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
        0x7fff8894c000 -     0x7fff88a13ff7  com.apple.ColorSync (4.7.4 - 4.7.4) <590AFCDA-F10E-31FE-9B01-DA5FFE74C2BB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
        0x7fff88a14000 -     0x7fff88a18ff7  com.apple.CommonPanels (1.2.5 - 94) <CA9C910D-E406-33E7-B8EE-C86EAA62AB68> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
        0x7fff88a19000 -     0x7fff88a30fff  com.apple.MultitouchSupport.framework (231.4 - 231.4) <10A978D1-8781-33F0-BE45-60C9171F7278> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
        0x7fff88a3d000 -     0x7fff88c67fe7  com.apple.CoreData (104.1 - 358.14) <6BB64605-8DA7-337D-A2AB-A3346A421CBD> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
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        0x7fff912fd000 -     0x7fff91319ff7  com.apple.GenerationalStorage (1.0 - 126.1) <509F52ED-E54B-3FEF-B3C2-759387B826E6> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
        0x7fff9168b000 -     0x7fff9168cff7  libsystem_blocks.dylib (53.0.0 - compatibility 1.0.0) <8BCA214A-8992-34B2-A8B9-B74DEACA1869> /usr/lib/system/libsystem_blocks.dylib
        0x7fff91699000 -     0x7fff9171cfef  com.apple.Metadata (10.7.0 - 627.32) <38735923-2EB5-3133-BE36-BDD65A7E47DB> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
        0x7fff9171d000 -     0x7fff91771fff  libFontRegistry.dylib (??? - ???) <822DD341-C735-36C9-9521-E8E98807D09D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
        0x7fff9178e000 -     0x7fff91893fff  libFontParser.dylib (??? - ???) <759645F2-8CB1-358C-AF41-BA3797CD0F60> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
        0x7fff918ef000 -     0x7fff91a48fff  com.apple.audio.toolbox.AudioToolbox (1.7.2 - 1.7.2) <0AD8197C-1BA9-30CD-98F1-4CA2C6559BA8> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
        0x7fff91a7f000 -     0x7fff91b81fff  libxml2.2.dylib (10.3.0 - compatibility 10.0.0) <AFBB22B7-07AE-3F2E-B88C-70BEEBFB8A86> /usr/lib/libxml2.2.dylib
        0x7fff91b82000 -     0x7fff91c8ffff  libJP2.dylib (??? - ???) <5BE8CFA7-00C2-3BDE-BC20-5FF6DC18B415> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJP2.dylib
        0x7fff91c90000 -     0x7fff91cf2ff7  com.apple.Symbolication (1.3 - 91) <B072970E-9EC1-3495-A1FA-D344C6E74A13> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 398
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 13984
        thread_create: 0
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=141.8M resident=54.4M(38%) swapped_out_or_unallocated=87.3M(62%)
    Writable regions: Total=16.1G written=10.5M(0%) resident=7500K(0%) swapped_out=3604K(0%) unallocated=16.1G(100%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    CG shared images                     96K
    CoreServices                       2564K
    MALLOC                            334.1M
    MALLOC (reserved)                  15.8G        reserved VM address space (unallocated)
    MALLOC guard page                    64K
    Memory tag=242                       12K
    STACK GUARD                        56.0M
    Stack                              9232K
    VM_ALLOCATE                        16.0M
    __CI_BITMAP                          80K
    __DATA                             12.0M
    __IMAGE                             528K
    __LINKEDIT                         47.8M
    __TEXT                             93.9M
    __UNICODE                           544K
    mapped file                        25.4M
    shared memory                       312K
    ===========                      =======
    TOTAL                              16.3G
    TOTAL, minus reserved VM space    598.5M
    System Profile:
    Model: MacBookAir4,2, BootROM MBA41.0077.B0F, 2 processors, Intel Core i5, 1.7 GHz, 4 GB, SMC 1.73f63
    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.198.4.20)
    Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD SM256C, 251 GB
    USB Device: FaceTime Camera (Built-in), apple_vendor_id, 0x850a, 0xfa200000 / 3
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2
    USB Device: USB Receiver, 0x046d  (Logitech Inc.), 0xc52b, 0xfa130000 / 6
    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 5
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821f, 0xfa113000 / 7
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x024c, 0xfa120000 / 4
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8404, 0xfd110000 / 3
    SECOND REPORT
    Process:         SFLIconTool [282]
    Path:            /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/Support/SFLIconTool
    Identifier:      SFLIconTool
    Version:         ??? (???)
    Code Type:       X86-64 (Native)
    Parent Process:  bash [279]
    Date/Time:       2012-05-25 13:56:28.691 -0400
    OS Version:      Mac OS X 10.7.4 (11E53)
    Report Version:  9
    Interval Since Last Report:          22138 sec
    Crashes Since Last Report:           1
    Per-App Crashes Since Last Report:   1
    Anonymous UUID:                     
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
    VM Regions Near 0:
    -->
        __TEXT                 000000010e89c000-000000010e89d000 [    4K] r-x/rwx SM=COW  /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/Support/SFLIconTool
    Application Specific Information:
    objc[282]: garbage collection is OFF
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   libsystem_c.dylib                       0x00007fff8ad6b4f0 strlen + 16
    1   com.apple.CoreFoundation                0x00007fff883f7d5d CFStringCreateWithCString + 29
    2   SFLIconTool                             0x000000010e89ca1d 0x10e89c000 + 2589
    3   SFLIconTool                             0x000000010e89c9e0 0x10e89c000 + 2528
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x00000000ffffffff  rbx: 0x0000000008000100  rcx: 0x0000000000000000  rdx: 0x0000000000000000
      rdi: 0x0000000000000000  rsi: 0x0000000000000000  rbp: 0x00007fff6e49b5c0  rsp: 0x00007fff6e49b578
       r8: 0x0000000000000001   r9: 0x0000000000000000  r10: 0x0000000000002d00  r11: 0x00007fff883f7d40
      r12: 0x0000000000000000  r13: 0x0000000000000000  r14: 0x0000000000000000  r15: 0x0000000000000000
      rip: 0x00007fff8ad6b4f0  rfl: 0x0000000000010286  cr2: 0x0000000000000000
    Logical CPU: 0
    Binary Images:
           0x10e89c000 -        0x10e89cff7  SFLIconTool (??? - ???) <BDE52A57-1652-359E-AFB3-289B1F0EB720> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/Support/SFLIconTool
        0x7fff6e49c000 -     0x7fff6e4d0baf  dyld (195.6 - ???) <0CD1B35B-A28F-32DA-B72E-452EAD609613> /usr/lib/dyld
        0x7fff827c2000 -     0x7fff827c9fff  com.apple.NetFS (4.0 - 4.0) <AD99FA2A-CF27-30CB-937E-233AD161BA2C> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
        0x7fff8281c000 -     0x7fff82823fff  libcopyfile.dylib (85.1.0 - compatibility 1.0.0) <65602684-33B1-32DE-802B-050CE07659AC> /usr/lib/system/libcopyfile.dylib
        0x7fff828be000 -     0x7fff8295fff7  com.apple.LaunchServices (480.33 - 480.33) <45EF2044-3396-3910-9B5B-C8F7777D5F56> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
        0x7fff82d2a000 -     0x7fff82d30fff  com.apple.DiskArbitration (2.4.1 - 2.4.1) <CEA34337-63DE-302E-81AA-10D717E1F699> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
        0x7fff82d31000 -     0x7fff82da7fff  libc++.1.dylib (28.1.0 - compatibility 1.0.0) <DA22E4D6-7F20-3BEA-9B89-2FBA735C2EE1> /usr/lib/libc++.1.dylib
        0x7fff82da8000 -     0x7fff82dadfff  libpam.2.dylib (3.0.0 - compatibility 3.0.0) <D952F17B-200A-3A23-B9B2-7C1F7AC19189> /usr/lib/libpam.2.dylib
        0x7fff8314e000 -     0x7fff83232e5f  libobjc.A.dylib (228.0.0 - compatibility 1.0.0) <871E688B-CF57-3BC7-80D6-F6476DFF109B> /usr/lib/libobjc.A.dylib
        0x7fff83e2c000 -     0x7fff83e31fff  libcache.dylib (47.0.0 - compatibility 1.0.0) <3D114C8A-AD1F-3C78-9E8C-B8F3810740E5> /usr/lib/system/libcache.dylib
        0x7fff84875000 -     0x7fff848a2fe7  libSystem.B.dylib (159.1.0 - compatibility 1.0.0) <7BEBB139-50BB-3112-947A-F4AA168F991C> /usr/lib/libSystem.B.dylib
        0x7fff848c3000 -     0x7fff848c4fff  liblangid.dylib (??? - ???) <CACBE3C3-2F7B-3EED-B50E-EDB73F473B77> /usr/lib/liblangid.dylib
        0x7fff848cc000 -     0x7fff84a33fff  com.apple.CFNetwork (520.4.3 - 520.4.3) <31D7A595-375E-341A-8E97-21E73CC62E4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
        0x7fff84a34000 -     0x7fff84a42fff  com.apple.NetAuth (1.0 - 3.0) <CAA2C83D-B164-315A-8B6C-76C4A3746C9B> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
        0x7fff84b0b000 -     0x7fff84b76ff7  com.apple.framework.IOKit (2.0 - ???) <6C604894-7F61-3130-8499-20791D14577F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
        0x7fff84b77000 -     0x7fff84b78fff  libDiagnosticMessagesClient.dylib (??? - ???) <3DCF577B-F126-302B-BCE2-4DB9A95B8598> /usr/lib/libDiagnosticMessagesClient.dylib
        0x7fff85f42000 -     0x7fff85f46fff  libmathCommon.A.dylib (2026.0.0 - compatibility 1.0.0) <FF83AFF7-42B2-306E-90AF-D539C51A4542> /usr/lib/system/libmathCommon.A.dylib
        0x7fff85fa4000 -     0x7fff85fafff7  libc++abi.dylib (14.0.0 - compatibility 1.0.0) <8FF3D766-D678-36F6-84AC-423C878E6D14> /usr/lib/libc++abi.dylib
        0x7fff85fb3000 -     0x7fff85fc1ff7  libkxld.dylib (??? - ???) <C2FC894F-3716-32C3-967E-6AD5E2697045> /usr/lib/system/libkxld.dylib
        0x7fff86526000 -     0x7fff86539ff7  libCRFSuite.dylib (??? - ???) <322486D1-359C-3059-BF53-D4B038621E18> /usr/lib/libCRFSuite.dylib
        0x7fff86bae000 -     0x7fff86bbbff7  libbz2.1.0.dylib (1.0.5 - compatibility 1.0.0) <8EDE3492-D916-37B2-A066-3E0F054411FD> /usr/lib/libbz2.1.0.dylib
        0x7fff86caa000 -     0x7fff86fc6fff  com.apple.CoreServices.CarbonCore (960.24 - 960.24) <6F99A26B-788F-37B9-860F-508906EC06D7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
        0x7fff86fc7000 -     0x7fff871c9fff  libicucore.A.dylib (46.1.0 - compatibility 1.0.0) <38CD6ED3-C8E4-3CCD-89AC-9C3198803101> /usr/lib/libicucore.A.dylib
        0x7fff872de000 -     0x7fff87320ff7  libcommonCrypto.dylib (55010.0.0 - compatibility 1.0.0) <A5B9778E-11C3-3F61-B740-1F2114E967FB> /usr/lib/system/libcommonCrypto.dylib
        0x7fff88056000 -     0x7fff88076fff  libsystem_kernel.dylib (1699.26.8 - compatibility 1.0.0) <1DDC0B0F-DB2A-34D6-895D-E5B2B5618946> /usr/lib/system/libsystem_kernel.dylib
        0x7fff882eb000 -     0x7fff882f1ff7  libunwind.dylib (30.0.0 - compatibility 1.0.0) <1E9C6C8C-CBE8-3F4B-A5B5-E03E3AB53231> /usr/lib/system/libunwind.dylib
        0x7fff883f5000 -     0x7fff885c9ff7  com.apple.CoreFoundation (6.7.2 - 635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
        0x7fff885ca000 -     0x7fff885e1fff  com.apple.CFOpenDirectory (10.7 - 144) <99A746A5-870A-33DB-9E4F-30A0D755A8F6> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
        0x7fff88eb8000 -     0x7fff88f28fff  com.apple.datadetectorscore (3.0 - 179.4) <9C01D16F-75A9-3BDD-B91A-F0F32261A2E7> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
        0x7fff88f29000 -     0x7fff88f2afff  libunc.dylib (24.0.0 - compatibility 1.0.0) <0482C762-746D-37EB-A8C9-E1048CF70462> /usr/lib/system/libunc.dylib
        0x7fff88f8a000 -     0x7fff892a3fff  com.apple.Foundation (6.7.2 - 833.25) <22AAC369-B63C-3C55-8AC6-C3ECBA44DA7B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
        0x7fff892a4000 -     0x7fff892f2fff  libauto.dylib (??? - ???) <D8AC8458-DDD0-3939-8B96-B6CED81613EF> /usr/lib/libauto.dylib
        0x7fff89300000 -     0x7fff89308fff  libsystem_dnssd.dylib (??? - ???) <D9BB1F87-A42B-3CBC-9DC2-FC07FCEF0016> /usr/lib/system/libsystem_dnssd.dylib
        0x7fff8937e000 -     0x7fff893b9fff  libsystem_info.dylib (??? - ???) <35F90252-2AE1-32C5-8D34-782C614D9639> /usr/lib/system/libsystem_info.dylib
        0x7fff894ba000 -     0x7fff894c3ff7  libsystem_notify.dylib (80.1.0 - compatibility 1.0.0) <A4D651E3-D1C6-3934-AD49-7A104FD14596> /usr/lib/system/libsystem_notify.dylib
        0x7fff894c4000 -     0x7fff894c9fff  libcompiler_rt.dylib (6.0.0 - compatibility 1.0.0) <98ECD5F6-E85C-32A5-98CD-8911230CB66A> /usr/lib/system/libcompiler_rt.dylib
        0x7fff8966c000 -     0x7fff89670fff  libdyld.dylib (195.5.0 - compatibility 1.0.0) <F1903B7A-D3FF-3390-909A-B24E09BAD1A5> /usr/lib/system/libdyld.dylib
        0x7fff8a7cc000 -     0x7fff8a818ff7  com.apple.SystemConfiguration (1.11.3 - 1.11) <0A7F1982-B4EA-3424-A0C7-FE46C6224F03> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
        0x7fff8acc9000 -     0x7fff8ada6fef  libsystem_c.dylib (763.13.0 - compatibility 1.0.0) <41B43515-2806-3FBC-ACF1-A16F35B7E290> /usr/lib/system/libsystem_c.dylib
        0x7fff8ada7000 -     0x7fff8ae8bfff  com.apple.CoreServices.OSServices (478.46 - 478.46) <70BEE269-8F4D-3FDC-B1AD-A591C0CB37E5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
        0x7fff8b983000 -     0x7fff8ba1dff7  com.apple.SearchKit (1.4.0 - 1.4.0) <4E70C394-773E-3A4B-A93C-59A88ABA9509> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
        0x7fff8ba75000 -     0x7fff8ba7fff7  liblaunch.dylib (392.38.0 - compatibility 1.0.0) <6ECB7F19-B384-32C1-8652-2463C1CF4815> /usr/lib/system/liblaunch.dylib
        0x7fff8be00000 -     0x7fff8bf0cfff  libcrypto.0.9.8.dylib (44.0.0 - compatibility 0.9.8) <3A8E1F89-5E26-3C8B-B538-81F5D61DBF8A> /usr/lib/libcrypto.0.9.8.dylib
        0x7fff8bfd2000 -     0x7fff8bfe4ff7  libbsm.0.dylib (??? - ???) <349BB16F-75FA-363F-8D98-7A9C3FA90A0D> /usr/lib/libbsm.0.dylib
        0x7fff8c3d0000 -     0x7fff8c3d0fff  libkeymgr.dylib (23.0.0 - compatibility 1.0.0) <61EFED6A-A407-301E-B454-CD18314F0075> /usr/lib/system/libkeymgr.dylib
        0x7fff8c3d1000 -     0x7fff8c3e0ff7  libxar-nossl.dylib (??? - ???) <A6ABBFB9-E4ED-38AD-BBBB-F9958B9CEFB5> /usr/lib/libxar-nossl.dylib
        0x7fff8c527000 -     0x7fff8c52cff7  libsystem_network.dylib (??? - ???) <5DE7024E-1D2D-34A2-80F4-08326331A75B> /usr/lib/system/libsystem_network.dylib
        0x7fff8c52d000 -     0x7fff8c56cfff  com.apple.AE (527.7 - 527.7) <B82F7ABC-AC8B-3507-B029-969DD5CA813D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
        0x7fff8c8cd000 -     0x7fff8c8d3fff  libmacho.dylib (800.0.0 - compatibility 1.0.0) <548BAEB6-8C4C-3B0F-AB0C-7E1C960BCAB5> /usr/lib/system/libmacho.dylib
        0x7fff8c8d4000 -     0x7fff8c904ff7  com.apple.DictionaryServices (1.2.1 - 158.2) <3FC86118-7553-38F7-8916-B329D2E94476> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
        0x7fff8c93c000 -     0x7fff8c93efff  com.apple.TrustEvaluationAgent (2.0 - 1) <1F31CAFF-C1C6-33D3-94E9-11B721761DDF> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
        0x7fff8cd5d000 -     0x7fff8ce64fe7  libsqlite3.dylib (9.6.0 - compatibility 9.0.0) <EE02BB01-64C9-304D-9719-A35F5CD6D04C> /usr/lib/libsqlite3.dylib
        0x7fff8ce66000 -     0x7fff8ce78ff7  libz.1.dylib (1.2.5 - compatibility 1.0.0) <30CBEF15-4978-3DED-8629-7109880A19D4> /usr/lib/libz.1.dylib
        0x7fff8ce79000 -     0x7fff8ce7aff7  libsystem_sandbox.dylib (??? - ???) <96D38E74-F18F-3CCB-A20B-E8E3ADC4E166> /usr/lib/system/libsystem_sandbox.dylib
        0x7fff8ce7b000 -     0x7fff8ce89fff  libdispatch.dylib (187.9.0 - compatibility 1.0.0) <1D5BE322-A9B9-3BCE-8FAC-076FB07CF54A> /usr/lib/system/libdispatch.dylib
        0x7fff8ce8a000 -     0x7fff8cefdfff  libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <6BDD43E4-A4B1-379E-9ED5-8C713653DFF2> /usr/lib/libstdc++.6.dylib
        0x7fff8d43f000 -     0x7fff8d728ff7  com.apple.security (7.0 - 55148.1) <E9C46204-1336-3D90-BC67-5162FC7079D2> /System/Library/Frameworks/Security.framework/Versions/A/Security
        0x7fff8d912000 -     0x7fff8d914fff  libquarantine.dylib (36.6.0 - compatibility 1.0.0) <0EBF714B-4B69-3E1F-9A7D-6BBC2AACB310> /usr/lib/system/libquarantine.dylib
        0x7fff8dc29000 -     0x7fff8dc2afff  libdnsinfo.dylib (395.11.0 - compatibility 1.0.0) <853BAAA5-270F-3FDC-B025-D448DB72E1C3> /usr/lib/system/libdnsinfo.dylib
        0x7fff8dc32000 -     0x7fff8dc33ff7  libremovefile.dylib (21.1.0 - compatibility 1.0.0) <739E6C83-AA52-3C6C-A680-B37FE2888A04> /usr/lib/system/libremovefile.dylib
        0x7fff8dc81000 -     0x7fff8dcacff7  libxslt.1.dylib (3.24.0 - compatibility 3.0.0) <E71220D3-8015-38EC-B97D-7FDB383C2BDC> /usr/lib/libxslt.1.dylib
        0x7fff8df16000 -     0x7fff8df16fff  com.apple.CoreServices (53 - 53) <043C8026-8EDD-3241-B090-F589E24062EF> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
        0x7fff8df4b000 -     0x7fff8df68fff  libxpc.dylib (77.19.0 - compatibility 1.0.0) <9F57891B-D7EF-3050-BEDD-21E7C6668248> /usr/lib/system/libxpc.dylib
        0x7fff8ebbb000 -     0x7fff8ebd7ff7  com.apple.GenerationalStorage (1.0 - 126.1) <509F52ED-E54B-3FEF-B3C2-759387B826E6> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
        0x7fff8ef49000 -     0x7fff8ef4aff7  libsystem_blocks.dylib (53.0.0 - compatibility 1.0.0) <8BCA214A-8992-34B2-A8B9-B74DEACA1869> /usr/lib/system/libsystem_blocks.dylib
        0x7fff8ef57000 -     0x7fff8efdafef  com.apple.Metadata (10.7.0 - 627.32) <38735923-2EB5-3133-BE36-BDD65A7E47DB> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
        0x7fff8f33d000 -     0x7fff8f43ffff  libxml2.2.dylib (10.3.0 - compatibility 10.0.0) <AFBB22B7-07AE-3F2E-B88C-70BEEBFB8A86> /usr/lib/libxml2.2.dylib
    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 566
        thread_create: 0
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=75.0M resident=45.2M(60%) swapped_out_or_unallocated=29.8M(40%)
    Writable regions: Total=17.4M written=124K(1%) resident=272K(2%) swapped_out=0K(0%) unallocated=17.1M(98%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    MALLOC                             9396K
    MALLOC guard page                    16K
    STACK GUARD                        56.0M
    Stack                              8192K
    __DATA                             2964K
    __LINKEDIT                         47.7M
    __TEXT                             27.3M
    __UNICODE                           544K
    shared memory                        12K
    ===========                      =======
    TOTAL                             151.6M
    System Profile:
    Model: MacBookAir4,2, BootROM MBA41.0077.B0F, 2 processors, Intel Core i5, 1.7 GHz, 4 GB, SMC 1.73f63
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    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.198.4.20)
    Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports
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    USB Device: FaceTime Camera (Built-in), apple_vendor_id, 0x850a, 0xfa200000 / 3
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2
    USB Device: USB Receiver, 0x046d  (Logitech Inc.), 0xc52b, 0xfa130000 / 6
    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 5
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821f, 0xfa113000 / 7
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x024c, 0xfa120000 / 4
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8404, 0xfd110000 / 3

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    And I should preface this by saying I am a novice computer user, and really don't understand how hard drives, or permissions, or any of that stuff works.
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    I wanted to provide all of the backstory on this first, instead of just saying "user folder empty" in case the backstory helps someone know what's going on.
    Anyone want a crack at this? I can upload screen grabs if that helps. Insight? Suggestions? Ideas? Thank you in advance!!
    ================================================================================ ================
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    u can give try to using external enclosre and backup ur files. I hope u will get files back. or using external enclosre with ur hdd boot into Linux and try to mount ur harddisk.
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    No reply yet
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