MacBook pro is stuck on the start screen, MacBook pro is stuck on the start screen

Just completed a divx upgrade, restarted and the MacBook will not go past the white screen with the apple and the little wheel going around.

Hold the shift key while booting and uninstall the software you just installed using THEIR uninstaller to catch the at boot time kernel extension file, it's not compatible or requires a update.
If there is none, then see the first link here to uninstall it manually.
Step by Step to fix your Mac
Mac won't boot or "You need to restart"
Create a data recovery, undelete boot drive

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HT1349 My Apple MacBook Pro won't start up. It is stuck on grey screen and I reset all of the stuff. It still won't work also half the screen goes dark then you have to shake it till it goes back on. Please help.

MacBook Pro Older version with grey keyboard

You might have better luck posting on the Mabook Pro discussion forum, as this is the OS X Xserve server forum.
Have you tried booting it from a DVD? If so and you find the same result, then its probably a hardware issue.

My MacBook Pro doesn't start; in safe mode shift CMD V the message "disk0s2: media is not present" is written on the screen repeatedly but the MacBook doesn't start. Do you have any ideas of why this should be or what I should do to resolve this?

My MacBook Pro doesn't start; in safe mode <shift CMD V> the message "disk0s2: media is not present" is written on the screen repeatedly but the MacBook doesn't start. Do you have any ideas of why this should be or what I should do to resolve this? Thanks Eamonn

Thanks for these suggestions: I have tried safe mode re-starts (both "verbose" and simple "shift" + power) to no avail. I get the error message "disk0s2: media is not present". Following this I inserted the installation disc and from there ran disc utility. The "Verify Disk" indicated an error " invalid sibling link" which it could not repair.
I also tried to completely re-format/erase the disk, but again got an error message "disk object invalid or unable to serialize".
Any ideas of what could be causing this or the best solution? I fear I am fast running out of options.

MacBook pro will not boot. I get the gray screen, an apple icon and spinning wheel. Tried to start in safe mode but get the same screen. The only thing different was that I loaded the zedge sync app yesterday. Now getting this problem.

Macbook pro will not boot. I get the gray screen, an apple icon and spinning wheel. I tried to start in safe mode, but get this same screen. The only thing different is that I added the zedge update app to do a sync for adding ringtones to my apple cell phone. How can I get a good boot. I am fairly new to apple computer.

Reset PRAM: http://support.apple.com/kb/PH4405 and then try a normal boot.
Run the Startup Manager to select Startup disk: http://support.apple.com/kb/HT1310
If those did not work your disk may be sick or dying. The top priority at this point is to make a backup copy of your data.
Check the health of the disk. Boot in Recovery Mode (Boot, Command-R). Run Disk Utility. Click on the upper left disk icon. Does the S.M.A.R.T. status say “Verified”? If not the disk/SSD is unhealthy and needs to be replaced. Even if it does not show “Verified” you can still attempt a backup.
Click on the icon indented below, usually called “Macintosh HD” and Verify Disk. If it finishes with a green “OK” message then all is well with the disk. If it shows errors in red then you have found a problem to address once the system is backed up. Do not attempt software repairs until you have secured the data.
If the disk will not show up at all in Disk Utility as your ran the tests above then it may be dead or it may have a bad internal SATA cable. A trip to an Apple store for confirmation would be in order.
If you have an external disk drive you can use as a backup drive then do so. If not Google “Hitachi USB 3.0 external hard drive 1TB” to purchase one or go to a brick-and-mortar store (including an Apple store) to pickup one. Any 1 TB external drive will do.
Assuming it is still breathing you can try to recover the data without booting from the sick disk.
Reformat the external disk. (This will erase all data on the external disk.)
Boot in Recovery Mode. Start Disk Utility. Plug in the new disk. Select it’s disk Icon (the second one down, left justified). Select the Partition tab.
Partition Layout > Single Partition
Name: Emergency Recovery 1 (or whatever name you wish to use)
Format: Mac OS Extended (journaled)
Options… > GUID Partition Table > OK
Apply
Select the Restore tab.
Drag the old system volume (Macintosh HD) to Source.
Drag the new disk volume (Emergency Recovery 1) to Destination.
Click on Restore.
It may take a long time for the backup.
If that will not complete post back for other emergency data recovery methods, including those from a brody.
If the backup succeeds, use the First Aid tab in Disk Utility to select the old volume (Macintosh HD) and Repair Disk. If it does not finish with a green OK message try to repair it once or twice more. If it repairs with a green OK message, will it boot normally? If not, boot from the Recovery Partition and reinstall OS X.
If it is still not healthy, post back for further instructions.

My Macbook Pro *****! I have had it for 2 weeks now, got it brand new at the apple store, it freezes all the time, and reboots itself, sometimes when i start it, purple dots cover the screen and i have to hold the power button.

I have had it for 2 weeks now, got it brand new at the apple store, it freezes all the time, and reboots itself, sometimes when i start it, purple dots cover the screen and i have to hold the power button. a 2 week old computer is not supposed to do this! it wastes all its time being so flashy that it just craps out all the time. sometimes i feel like i should have stayed with my virus covered PC. at least when it shut down randomly you could turn it back on, but with the macbook pro, it just keeps restarting itself over and over. need help with this, any answers?

Here's a novel thought. Take it back to the vendor. Should have done that one week ago.

MacBook Pro wont start up passing the grey screen, MacBook Pro wont start up passing the grey screen, MacBook Pro wont start up passing the grey screen

; my macbook pro is a 15" . i believe its a 2010 model , i left it on by standby last night . and this morning the internet wasnt working , so then i decided to restart my laptop . and so right now , i start it up . and it gets to the white apple screen when it first load , then all of a sudden it shuts down on me . before it shut down by it self it was on the apple screen , loading and loading . couple of people had said it was the battery but im not sure . i hope theres any help , i appreciated . thanks .

I found this link.
http://techtips.salon.com/create-mac-recovery-disc-2797.html
It explains that you must install Snow Leopard to an external drive or LARGE USB Thumb drive, at least 16GBs in size, and then boot the system from that external media and run disk utilities from there on the internal drive.
So if you have a LARGE USB thumb drive or a external hard drive you can continue this to see if the internal hard drive has failed. If not you could buy one tomorrow or take the system into a Apple repair center.
Wishing you the best of luck.

HT1533 My MacBook Pro fell and now when I turn it on its stuck at the apple logo screen with a loading circle underneath it. What can I do to get passed this?

My MacBook Pro fell and now when I turn it on its stuck at the apple logo screen with a loading circle underneath it. What can I do to get passed this?

Sounds like something internal was damaged in the fall, probably the disk drive. Take to Apple and ask them to fix it.
Allan

My MacBook Pro will not start up and it is just showing the grey screen?

My Apple Mac book pro is not starting up ,the screen is grey

If you are running Snow Leopard:
Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
If you are running Lion/Mountain Lion:
Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

My MacBook Pro Won't Start-The Startup disk is full and I get a white screen

When I turn it on the log in screen appears and also a message saying "Startup disk full,please delete some files" , so I log in and it just takes me to a white screen,I've tried going to the disk utility by doing Command+R when turing it on ,and I repaired Macintish HD and after that it said "Macintish HD volume is OK".Thanks for the help

1. Start up in Safe Mode.
    http://support.apple.com/kb/PH11212
2. Empty Trash.
    http://support.apple.com/kb/PH10677
3. Delete "Recovered Messages", if any.
    Hold the option key down and click "Go" menu in the Finder menu bar.
    Select "Library" from the dropdown.
    Library > Mail > V2 > Mailboxes
    Delete "Recovered Messages", if any.
    Empty Trash. Restart.
4. Delete old iOS Devices Backup.
    iTunes > Preferences > Devices
    Highlight the old Backups , press “Delete Backup” and then “OK”.
    http://support.apple.com/kb/HT4946?viewlocale=en_US&locale=en_US
5. Re-index Macintosh HD
   System Preferences > Spotlight > Privacy
   http://support.apple.com/kb/ht2409

I have a MacBook Pro with Retina display, when starting up, I see the Apple logo, the bar underneath fills about 1/4 of the way, and then the screen goes black, the mouse cursor is still visible.

Boots to black in OS X mode (I believe 10.10.2? tough to check right now). I can boot into Windows 8 using Boot Camp without incident. I have booted to Disk Utility and run Disk and Permissions Repair. I have booted into Diagnostics, and no issues were found (ADP000 was the Reference Code given). I reset the PRAM, which gave a louder chime than I had been getting when failing to start up OS X, but otherwise no change. Feeling that my options were exhausted, I attempted to restore from Time Capsule, and it won't connect to Time Capsule, despite Time Capsule being the active router whose network I am connected to. Please advise.
(This is my girlfriend's computer, she tells me that she selected an option to perform an automatic update later, that night.)

Install or Reinstall OS X from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your startup volume (usually Macintosh HD) from the
      left side list. Click on the Erase tab in the DU main window.
3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on
      the Security button and set the Zero Data option to one-pass. Click on
      the Erase button and wait until the process has completed.
4. Quit DU and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Install button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
           because it is three times faster than wireless.
This should install the version of OS X that you had installed.
Be sure you only work on the OS X volume, not your Windows volume. I cannot tell you if you will still be able to boot the Windows volume after the above. You will need to find a fix for that.

Started my MacBook Pro and the Mac OS X Utilities screen shows up. Not sure what to do.

When I restarted my computer, it booted to the Mac OS X Utilities screen. I'm not sure what to do from here.

Odd. It apparently booted into Recovery Mode.
For good measure, choose Disk Utility, click on the Macintosh HD volume on the left and run Repair Disk and Repair Disk Permissions by clicking on the buttons. Then quit, restart and hold down the Option key prior to the startup chime. When a list of disk icons pops up, click on Macintosh and the arrow to boot from it.
If this happens again in the future, use AppleExpert's instructions for resetting the default boot volume.

My macbook pro started acting strange after a safari reset. the mouse no longer: animates the dock, activates hot corners or selects pages from the 'top sites' page.

my macbook pro started acting strange after a safari reset.
the mouse no longer: animates the dock, activates hot corners or selects pages from safari 'top sites' (without a hassle). attempts to reset dock and hot corners from preferences has been fruitless
the mouse also gets 'stuck' in logic precipitating force quits.
i run osX 10.6.8 on a 2007 macbook pro that has had 2 motherboards replaced autumn 2010.
my troubleshooting has been: restart, pRam and safe boot, also checking a 'test' account to find the same issues extant.
pRam restart caused airport to quit and say there is no airport card, and wouldn't respond untill another reboot.
macbook pro 15" 2.4 GHz intel core duo.2 GB 667 MHz DDR2 SDRAM.
i have treated this book with care, yet run logic pro studio to the limit of this book's abilities.
what shoud i do?

You don't say which year you have, however...
...there are known problems with the mid-2010 models (see http://support.apple.com/kb/TS4088?viewlocale=en_US&locale=en_US) as well as early and late 15" 2011 models (see https://discussions.apple.com/thread/4766577?tstart=0).
Apple has taken ownership of the problems with the 2010 model but, unfortunately, the free logic board replacement for that model has probably long expired for you - three years after date of purchase.
One the 2011 models Apple has admitted no defect. You'll just have to skim the articles to get an overview of the problems that people are having (usually showing up as screen glitches at first and then going downhill from there).
Good luck,
Clinton

After prompted to update 10.9.1, my MacBook Pro updates and went thru restart but failed...I tried to start my book and gray screen, Apple logo both on, chime sounded, then went to progress bar, less than half macbook shuts down...did few times, same!!

After prompted to update 10.9.1, my MacBook Pro updates and went thru restart but failed...I tried to start my book and gray screen, Apple logo both on, chime sounded, then went to progress bar, less than half macbook shuts down...did few times, same!!
Go to system repair, there is a prompt that cannot repair live etc....I don understand!!! Help, I need the book for work tomorrow!!

Thanks clintonfrombirmingham...
After clicking "repair disk" it says DISK UTILITY STOPPED REPAIRING MACINTOSH HD, DISK UTILITY CAN't REPAIR THIS DISK. BACK UO AS MANY OF YOUR FILES AS POSSIBLE, REFORMAT THE DISK, AND RESTORE YOUR BACKED -UP FILES....
written in red: ERROR: DISK UTILITY CAN'T REPAIR THIS DISK,,,DISK, AND RESTORE YOUR BACKED-UP FILES.
how can I back up when I cannot even start my macbook? I am stuck here and have lots of important files in the hd... Please help me? Thanks you!

MacBook Pro does not start up properly after yosemite, I see a black screen. What to do?

Apple MacBook Pro 15 " 2.4iC2D/2x1Gb/160Gb/256V, 07-02-2008, always properly updated.
Lately Iphoto worked slow and stuck many times. After ugrade from Maverick to Yosemite had to upgrade IPhoto as well.
After that the laptop started 2 or 3 times, after that it showed me a black screen.
I succeeded to connect with a firewire cable the laptop to my Mac and could look into the laptop.
Unfortunately there was a power break, and I don't succeed in reconnecting.
The laptop stays warm and I hear (I suppose) the hard disk.
What to do? I want to find my fotos and put them on the Mac.

I went to apple today and they told me that the hard drive has unmounted itself. They have my macbook right now and they said they're going to replace the wire that connects the hard drive to the logic board and see if this solves the issue. If it doesn't work they will replace the existing 250GB hard drive in my macbook with a 500GB as they no longer make that size hard drives (cost of £130 for the replacement). The problem is that i dont have my macbook backed up so will there be anyway to get data off the od hard drive?

HT203176 MacBook Pro is stuck on gray screen with spinner & won't proceed to login screen

MacBook Pro running Mavericks gets stuck on the gray screen at start up with the spinning wheel & never reaches the login screen. Please help. Resetting Pram, starting in Safe Mode do not work.

Also do not have installation disks for a Disk a Utility start up.

15" i7 Macbook Pro from early 2011.takes the mac laptop two or three tries to boot successfully. It would turn on, show gray screen, shut down, turn on again, show gray screen, shutdown, and then turn on, show gray screen, before it can finally get

Hello All,
I have a 15" i7 Macbook Pro from early 2011. The past few weeks, it has been getting increasingly difficult to get on my computer. It takes the mac laptop two or three tries to boot successfully. It would turn on, show gray screen, shut down, turn on again, show gray screen, shutdown, and then turn on, show gray screen, before it can finally get to the dark gray log-in screen. Even when I finally get logged in to start working, thinking it would be okay now, it shuts down randomly.
I've ruled out the possibility of a software problem because I've just done a clean re-install of Mac OS X Mavericks on my computer just yesterday.
I did upgrade the RAM recently, about a month and a half ago, from 4GB to 16GB, I went to the apple store four days after that upgrade to have them do a hardware test, and clean the inside of my laptop, which helped with previous heat issues. When they did the hardware test, the hardware was all registered as fine from their system.
I've tried resetting the SMC, PRAM, and doing the internet recovery hardware test, but to no avail. I thought I could at least find out what parts needed to be replaced from the hardware test but it seems that when the hardware test is almost finished, the computer just shuts down, So I am unable to see the results.
My computer is also having battery issues, under battery condition, it says "replace now," parts have been ordered, waiting for arrival. But if the battery health is low, it should still boot up fine, it would just hold a significantly less charge.
Could this be a hard drive issue?
Has anyone had similar symptoms and how was it resolved?
Does anyone know what I can do to alleviate this issue?
I haven't had time to take it to Apple because I'm currently taking a 21 credit semester academically. I'm an art and design student so my computer is basically the bane of my existence. Help! Any constructive advice is welcomed!
Thank you so much for your input!
-Christina C.

Problem description:
The Hard Disk is failing.
EtreCheck version: 2.0.11 (98)
Report generated November 4, 2014 at 7:59:28 AM EST
Hardware Information: ℹ️
MacBook Pro (15-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
16 GB RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 512 MB
Color LCD 1440 x 900
AMD Radeon HD 6750M - VRAM: 1024 MB
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: 0:3:43
Disk Information: ℹ️
TOSHIBA MK7559GSXF disk0 : (750.16 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
HDV4 (disk0s2) / [Startup]: 749.30 GB (712.10 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R   UJ-898
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.9) Support
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (1.4 - SDK 10.9) Support
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.avast.userinit.plist Support
Launch Daemons: ℹ️
[invalid?] com.adobe.SwitchBoard.plist Support
[loaded] com.avast.init.plist Support
[loaded] com.avast.uninstall.plist Support
[loaded] com.avast.update.plist Support
[invalid?] com.perion.searchprotectd.plist Support
User Launch Agents: ℹ️
[invalid?] com.avast.home.userinit.plist Support
[loaded] com.google.keystone.agent.plist Support
[invalid?] com.jdibackup.ZipCloud.autostart.plist Support
User Login Items: ℹ️
None
Internet Plug-ins: ℹ️
AdobePDFViewer: Version: 10.1.1 Support
QuickTime Plugin: Version: 7.7.3
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
Default Browser: Version: 537 - SDK 10.9
User Internet Plug-ins: ℹ️
TroviNPAPIPlugin: Version: 1.0 - SDK 10.9 Support
Google Earth Web Plug-in: Version: Unknown
Safari Extensions: ℹ️
Avast Online Security
Trovi Search for Safari
3rd Party Preference Panes: ℹ️
None
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
      16% mds
      7% WindowServer
      1% loginwindow
      1% fontd
      1% com.avast.daemon
Top Processes by Memory: ℹ️
120 MB com.avast.daemon
86 MB Google Chrome
52 MB Finder
52 MB WindowServer
41 MB Google Chrome Helper
Virtual Memory Information: ℹ️
13.45 GB Free RAM
1.34 GB Active RAM
944 MB Inactive RAM
1.43 GB Wired RAM
1.11 GB Page-ins
0 B Page-outs

MacBook pro is stuck on the start screen, MacBook pro is stuck on the start screen

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