MacBook Pro issues when updated

I just did an update on my MacBook Pro and when it restarted, it turned on but went to a gray screen with "panic(CPU 0 caller 0xffffff....."unable to find driver for this platform:" ect. I've tried shutting it down and turning it back on: doesn't work?

Start your trouble shooting with this link:
https://discussions.apple.com/docs/DOC-5282
Ciao.

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Retina MacBook Pro Issues Since Updating To Yosemite

Hey everyone,
I have the early 2013 15 Inch Retina MacBook Pro (2.4Ghz i7, 8GB RAM, 256GB SSD) and ever since I updated to Yosemite I have had many issues which are becoming serious problems.
Problem 1) 9/10 times the laptop will not turn off when shut down is pressed. The Finder disappears, the dock stays put and then does nothing. I have to manually hold the power button to get the laptop to turn off.
Problem 2) Audio issues. I have an external Audio Interface that I use for recording and playback through my studio monitors. Randomly when I'm watching videos the audio of the video will slow down so the audio sounds lowered in pitch while the video stays the same speed. While I'm listening to music through iTunes there have been occasions where the music has actually sped up at least 10x of it's original speed.
Problem 3) Connecting to Apple TV's crashes my computer. At college we have Apple TV's that we can connect Macs and iPads to to showcase work and when I connect my MacBook to it, the Macbook crashes and has to be forced rebooted.
Problem 4) The computer is just generally slower. When browsing files in the finder and using applications such as iMovie the computer is noticeably slower than when before upgraded.
I have tried contacting Apple support but was told that I had to purchase an incident report for £25. After spending £1800 on a Laptop I'm not paying £25 just to talk to someone. Has anyone had these issues? Any fixes?
Thanks!

Well, if your Contacts have disappeared, then under System Preferences, click on iCloud and make sure you are signed into iCloud. If you are not, sign in. If you are, sign out and then back in to see if that restores your contacts.
I take it you have already restarted your Mac? If not, do that as well.
Best of luck,
GB

Why does my macbook pro freeze when updating my iPhone to iOS 4

when i try to uodate my iphone 4 to ios 5, my macbook pro freezes up in itunes and i cant use it. i try to close out but nothing works, it cant force quit, and it just doesnt like me. please help!

Everyone is trying to update their iPhones. The servers get clogged. Wait several days and try to do it at an off peak time.

Macbook pro crashes when updating firmware for focusrite saffire audio controller

Can anyone help?
I have a MacBook Pro on os x 10.6.8 that keeps crashing completely when I try to update the firmware on a firewire Focusrite Saffire audio controller.
Everything freezes and I get a message that says I need to hold the power button down to shut down the MacBook.
When I restart I am given a Panic Report message that asks if I want to submit it to Apple.
I don't know if it's related but the MacBook crashed a few times recently and stopped responding whilst there were some grunting noises coming from the hard drive???
Any ideas what should I do?
Thanks, Ben.

Thanks sig, I've contacted the manufacturer and will await their reply.
Good idea though to get the firmware updated on another computer.
Sometimes you just can't see the wood for the trees eh? ;)
Any ideas on the soft crashes with hard drive noises?
Thanks again, Ben.

MacBook Pro issues after updating to iOS8

After updating to iOS8 I ran into some strange issues (listed below) for the first time ever. Some of them I noticed the next day, others a couple of days later...
- all my contacts disappeared in "contacts"
- all my contacts disappeared in "Skype"
- my background picture disappeared
- all my folders in the launchpad were unpacked and all the summarized apps were scattered all over the launchpad.
All those things happened while the computer was in sleep mode, not turned off and didn't return to normal after restarts.
I got everything restored/reorganized but keep wondering if somebody else experienced something similar.
Thanks for your help.

Well, if your Contacts have disappeared, then under System Preferences, click on iCloud and make sure you are signed into iCloud. If you are not, sign in. If you are, sign out and then back in to see if that restores your contacts.
I take it you have already restarted your Mac? If not, do that as well.
Best of luck,
GB

I've updated all my software and iTunes on my Macbook Pro but when I went to open iTunes it tells me it's either corrupted or not installed correctly and to reinstall it. Is there anyway to fix it without reinstalling the whole program?

I've updated all my software and Itunes on my Macbook Pro but when I went to open iTunes it tells me it's either corrupted or not installed correctly and to reinstall it. Is there anyway to fix it without reinstalling the whole program?

Here's a previous discussions that seems to have solved a similar issue in the past:
https://discussions.apple.com/message/12209861#12209861

Screen blinking when turning on my Mid 2011 MacBook Pro after recent update.

Just did the recent software update and my Mid 2011 MacBook Pro 13" when turning on the screen blinks until the computer is rebooted/restarted. Have never had a problem before. Of course, my Apple Care just expired the end of June 2014. Is anyone else having a problem?

When you have the problem, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.

Lotta Issues after Macbook Pro 2.0 update

After applying Macbook Air and Macbook Pro 2.0 update, and its supplymental update, My Retina MBP (
SMC Version (system):
2.3f32 Boot ROM Version:
MBP101.00EE.B02)
has following problems:
unable to set hibernatemode to 0: '# sudo pmset -a hibernatemode 0' and 'sudo rm /var/vm/sleepimage' both returns no error. But after closing the lid and open it, the sleepimage comes back. And the "sleep by close the lid" is slow, takes about 40sec.
slow wakeup: open the lid, the login window appears, but nothing is interactive, after about a minute, i can type the password and login.
other 1: after the slow sleep and slow wake up, I lost lot of Icons from the menubar, application menus, and Apple apps' (finder, safari, mail...) buttons.
other 2: System sound(notification, empty trash, trash file...) becomes white noise
other 3: after the wakeup,entire desktop becoms random noise, some Dock icons and some imagess in safari become noise.
randomly some apps crash and fail to launch again. Including apps from both Apple and 3rd party.
3,4,5,6 seems like some memory disorder?
and, how can I or Apple fix this soon?

Bring the computer to an Apple store, or AASP, or inspection.

I'm trying to reinstall Mavericks on used Macbook Pro. When I log in to my Apple ID, it says it was not the same ID used to purchase Mountain Lion. I need to change user/admin as a lot of the folders and apps are in Chinese!

I'm trying to reinstall Mavericks on used Macbook Pro. When I log in to my Apple ID, it says it was not the same ID used to purchase Mountain Lion. I need to change user/admin as a lot of the folders and apps are in Chinese!

The first thing you should do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model. Look it up on this page to see what version was originally installed.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. I suggest you install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. If you don't have the media, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
Once booted from the disc or in Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.
After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, buy it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Apple customer service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able toauthorize it under your ID. In that case, contact iTunes Support.

Hi, I have a macbook pro and when using FaceTime outgoing calls it says connecting but it never connects, however, I can receive incoming calls. Does anyone have any suggestions please?

Hi,
I have a macbook pro and when making outgoing calls on facetime I get to connecting but it never does connect, however I can receive incoming calls. Any suggestions please?

Hey there kakitiga,
It sounds like you are trying to make a call with FaceTime, it never finishes connecting to the person you are trying to reach. I want to recommend the troubleshooting steps from this article named:
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
If you encounter issues making or receiving FaceTime calls, try the following:
Verify that FaceTime is enabled in FaceTime > Preferences.If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.
Verify that the Date, Time, and Time Zone are set correctly:
From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
Enable "Set Automatically".
Click the Time Zone tab and confirm the closest city is correct.
Verify that both parties are connected to an active broadband Internet connection.
See Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection.
Consult Using FaceTime behind a firewall for necessary ports to open in firewalls, security software and routers.
If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.
Verify the phone number or email address being used is the correct one activated for FaceTime.You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
Verify that both parties have installed the latest software updates for their Mac and/or device. See:
Mac OS X: Updating your software
iOS: How to update your iPhone, iPad, or iPod touch
Thank you for using Apple Support Communities.
All the best,
Sterling

MacBook Pro EFI Firmware Update 2.0 will not install.

Hi
The latest MacBook Pro EFI Firmware Update 2.0 will not install.
It runs and I restart my Mac but when I search for more updates it appears as a required update again.
Anyone know why this may be?

I had the same problem today. I called Apple support who transferred me to second level support and no resolution. I decided to try a combination of the items I have seen below.
I restarted my computer. I went to apple support download and downloaded the software EFI firmware update 2.0 by typing in search window. I made sure the power cord was pulled into the wall and the laptop had a FULL charge. I installed the update and the computer restarted.
I went to check the software update window after the update and restart completed and SUCCESSFUL.
I do not know why the Genius Bar or the second level support could not resolve my issues but, by me reading information here I hope at least this issue is resolved.
Thanks ALL.......... Happy Mac ing

There are randomly coloured pixels appearing on my MacBook Pro LED when I attempt to open or preview a media file. Is this the graphics card?

I recently had to switch out the hard drive on my Early 2011 13" MacBook Pro. When I got the computer back from the Apple Store I began loading my old content onto the machine. When previewing and opening files, they would appear with randomly coloured splotches of pixels on them. This continues to happen when browsing folders on my machine.
The files do not show up with splotches on other computers, and are not in the same places each time I open the file, which leads me to believe they are problems with my machine and not the files themselves.
I hypothesise this is the graphics card, but I don't know enough about the hardware to know for sure. Any help would be greatly appreciated.
See examples below.

To follow-up. The problem has gotten worse, as it not only displays glitches during file previews, but imprints glitches on exported files. No good.
There are many issues popping up now related to 15" and 17" MacBook Pros from 2011, and I wonder if this is a related issue. In either case, I would love a response from someone at Apple about this issue.
See possibly related issue here:
2011 MacBook Pro and Discrete Graphics Card
And some updated screenshots of exported files:

I cannot found iLife app on my macbook pro and when i want to buying it i cannot and i have this massage (These apps cannot be accepted by your Apple ID.These apps were already assigned to another Apple ID, and they will be available in that Apple ID's P)

i cannot found iLife app on my macbook pro and when i want to buying it i cannot and i have this massage (These apps cannot be accepted by your Apple ID.These apps were already assigned to another Apple ID, and they will be available in that Apple ID's purchases list. If you don't have access to that AppleID and want to receive future updates, you will needto purchase the applications ) what i want to do now ? please tell me

Either use the Apple ID you used when you originally purchased the applications or you will have to purchase them using your Apple ID. If you did not have the other Apple ID, then you have the applications illegally or they were improperly included with a computer you purchased from someone else.

ICal on my MacBook Pro has been "updating" for days...??

I have an iMac, MacBook Pro, iPad and iPhone. I have been using iCloud since it came out (running Lion). iCal on my MacBook Pro has been "updating" for several days. Also - when I add an event on the MacBook, it does not show up on any of my other devices (they are all set up with the same iCloud calendars). When I add events from my other devices, they DO show up in iCal on my Macbook Pro.
I am at a loss -- any help would be VERY much appreciated!
Thanks
Kim

Hello
Chance upon your post and yes, immediately after upgarding to Mountain Lion, my "new" Calendar (Desktop, formely known as 'iCal') keeps having the pop up window saying "Updating Calendar..." (I set my Calendar to auto-launch after Startup)
After restarting it will still be the same, but if I quit and launch again, everything will be fine. Will try the method you posted (the thread) tonight. Although I deleted the iCal preferences, thinking/hoping it will help
However, I don't seem to have a problem with sycning of al events, my sync with iCloud and all my macs and iOS devices seem OK.
If events are not syncing into some of your iOS devices, why don't you try deleting the entire iCloud account on it and re-set a new one? I've done that before when events or other data don't properly sync
Cheers

Java will no longer run on my MacBook pro since I updated my java

Java will no longer run on my MacBook pro since I updated my java - what the heck is with that? When I try to do as suggested and go under Java preferences it wont allow me make any changes this is the error message I get "Cannot launch "java preference" no compatible version of Java 1.5 + is available."
Then it gives the option to open java preferences or quit. It will only allow me to quit as it won't open java preferences. Stupid updates!

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

MacBook Pro issues when updated

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