MacBook Pro iTunes says "disc burner/software not found"?

MacBook Pro iTunes says "disc burner/software not found". What does this mean?

Hi Jetx273,
If you are getting an error message of "Disc Burner or Software Not Found" when trying to burn a CD in iTunes, you may want to take a look at the following article:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
Regards,
- Brenden

Similar Messages

TS1436 it says "disc burner software not found" what is that mean

I try to burn a cd off itunes for windows and I get "Disc Burner Software Not Found".. does anyone know why or how

Hi Jetx273,
If you are getting an error message of "Disc Burner or Software Not Found" when trying to burn a CD in iTunes, you may want to take a look at the following article:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
Regards,
- Brenden

When I try to burn a disc on iTunes it says "disc burner software not found." What do I do?

I have already tried reinstalling iTunes and nothing changed. Then I went to "Help", then "Run Diagnostics", and then ran a check for the CD/DVD drives. My diagnosis is:
Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP ProBook 6560b
iTunes 11.2.0.115
QuickTime not available
FairPlay 2.6.12
Apple Application Support 3.0.3
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 002EB4280D2F5420
Current user is not an administrator.
The current local date and time is 2014-05-26 18:53:02.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics 3000
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.2.0.115 (x64) is currently running.
iTunesHelper 11.2.0.115 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
Failed while scanning for CD / DVD drives, error 2355.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
G: Unsupported CD or DVD drive.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive G: hp CDDVDW SN-208BB on CDR media at speed 16X.

Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Dell Inc. Inspiron 1525
iTunes 10.7.0.21
QuickTime 7.7.2
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0012AA4403BC75D8
Current user is not an administrator.
The current local date and time is 2012-10-04 15:19:33.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.7.0.21 is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

When trying to burn a cd in itunes, why does it says cd burner software not found?

When trying to burn a cd, itunes says cd burner software not found.

Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". (If you're running iTunes 11.0.x you'll need to bring up your menu bar first to see the Help menu.) Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)

Disc burner software not found (iTunes 10.1.2)

I am using iTunes 10 and have just started having problems in burning CDs within iTunes. I am trying to burn some podcasts on the CD (in audio CD format) and every time I try, I get an arror message that the disc burning software is not found.
Can anyone help in rectifying this?
On a different note, does anyone know how to mark a podcast as 'listened to' without listening to it via iTunes? When I burn a podcast to disc, it's not marked as listened to on iTunes and then after about 4 or 5 downloads, it suspends downloads as it thinks I'm not listening to them.
Thanks

This is interesting -- I have tried to burn the disc again and now iTunes is working fine.
I'd say that perhaps I just overworked the drive, but that seems like too easy a solution. I've been noticing some oddities with my video drive lately, so maybe it is related.
Either way, thank you for your help so far -- I hope it doesn't relapse!

Disc burning software not found?

Trying to burn a cd, and it says that the disc burning software isn't found, but I recently burned a CD. How do I fix it?

I've been struggling through this problem with little help from Dell and NONE from Apple. I receive the same error message. I've updated drivers, bios, uninstalled/reinstalled iTunes, even bought an external usb cd/dvd drive. No success! Apple is pretty lame when it comes to fixing problems. I don't know why people are drinking the Apple cool-aid. Their software and support are no better or worse than in the Windows environment. Maybe worse. At least you hear back from other hw/sw companies.
I don't know what the fix is or when it will be fixed but iTunes 8 is crap.

Disc Burner/Software Not found Error

I got this while trying to burn a cd in latest ITunes, never had issue before update of Itunes. Here is cd/dvd diag info:
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Acer Aspire M5100
iTunes 8.0.2.20
QuickTime 7.5.5
FairPlay 1.1.11
CD Driver 2.1.0.0
CD Driver DLL Not Available
Apple Mobile Device 2.1.2.7
Bonjour 1.0.5.11 (118.5)
iTunes Serial Number 0DC2AD5DC9C7670C
Current user is an administrator.
The current local date and time is 2009-05-18 19:35:04.
iTunes is not running in safe mode.
Video Display Information
ATI Radeon X1200 Series
** External Plug-ins Information **
No external plug-ins installed.
** CD/DVD Drive Tests **
LowerFilters: AFS2K (3.1.21.0),
UpperFilters: GEARAspiWDM (2.1.0.0),
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
Error Correction is turned on for importing audio CDs.
***???????????

TOP

'Disc burner software not found'?!!

need some help here.

Hello~
How long did it take before this problem seemed to fix itself? I have the same problem and nothing I've tried is working to correct it. I've restarted my system several times and its still not solving the problem. Its frustrating b/c it worked prior to 2 days ago! HELP!

Windows 8: disk burner software not found...

My new computer is saying Disk burner software not found... this is the diagnostics. what can I do?(Build 9200)
Dell Inc. Inspiron 3520
iTunes 11.0.1.12
QuickTime not available
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver 1.63.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 006BB8D805D7DC00
Current user is not an administrator.
The current local date and time is 2013-01-03 14:23:14.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.1.12 (x64) is currently running.
iTunesHelper 11.0.1.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
　

Yes I am having the same problem:
(Build 9200)
TOSHIBA Satellite L875D
iTunes 11.0.1.12
QuickTime not available
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver 1.63.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0067B930093EFD60
Current user is not an administrator.
The current local date and time is 2013-01-06 19:40:53.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 9201a17010fb5e8079a599b6fb128f15
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {32CC2CAD-B901-42DF-921E-C65120A9EB79}
Description: Microsoft Wi-Fi Direct Virtual Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {74E2A161-2530-4846-9E3C-5494F4B04AAA}
Description: Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
IP Address: 192.168.1.83
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Sun Jan 06 19:19:43 2013
Lease Expires: Mon Jan 07 19:19:43 2013
DNS Servers: 192.168.1.254
Adapter Name: {2BCFF2B1-4221-4FBC-8F30-DA75A59D3BF4}
Description: Realtek PCIe FE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-01-06 19:40:26.
**** Device Connectivity Tests ****
iPodService 11.0.1.12 (x64) is currently running.
iTunesHelper 11.0.1.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
No Universal Serial Bus Controller found.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPhone 5 (GSM) running firmware version 6.0.2
Serial Number: DNRJRW6EDTTN
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
So frustrated!!!!

I can't burn a CD from my Mac. Says "discburner or software not found".

I can't burn a CD on my iMac. Done it a thousand times with no problems. Says "discburner or software not found". Ideas?

Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)

I plug my iphone 5s into my macbook pro, itunes says: The iPhone "iPhone" cannot be synced. An unknown error occurred (1723).

Every time I plug my iPhone 5s (32 GB) into my macbook pro, iTunes says: The iPhone "iPhone" cannot be synced. An unknown error occurred (1723). And none of my recently bought songs or my ringtones will transfer to my iPhone. I have iOS 8.1.2. I have only had this iPhone for about a month and a half. A week ago when I plugged it in it would say something along the lines of " This iPhone cannot be synced because the Photo library is not set up. Please try again later." What does that even mean? And now it is saying that it can't sync because of an unknown error. Well, how do I fix this? I have not yet downloaded the Yosemite update because it got horrible reviews and everyone I've talked to said their computer has gotten extra slow because of it so I was wondering if I need to download Yosemite so my iPhone will sync. I have tried turning my computer on and off, quitting and reopening iTunes, restarting my iPhone, and nothing has worked. I would really like to be able to transfer my music and ringtones etc. onto my phone.
Thanks you!

You have told us you have iOS 8.1.2, and a non-current version of OS X Do you also have an old iTunes? Current is 12.0.1. I'm quite certain iTunes 12 is required to sync with iOS 8.
The current iPhoto version is 9.6. You are probably behind there as well, and that likely caused the first "photo ..." error. As you may know, iOS is changing its approach to managing photos in iOS 8, so I would imagine it would be important to be current with this application.

When I am trying to burn my playlist, there is an error message that says "cd/dvd software not found" How do I fix this?

When I am trying to burn my playlist, there is an error message that says "cd/dvd software not found" I can burn in windows media but not itunes. I have tried to uninstall and reinstall itunes but it still does not work. Please help!!

I ran the diagnostics check and this is the message:
Microsoft Windows Vista Home Basic Edition Service Pack 2 (Build 6002)
Dell Inc. Inspiron 1525
iTunes 10.7.0.21
QuickTime 7.7.3
FairPlay 2.2.19
Apple Application Support 2.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00C4AB4403487290
Current user is not an administrator.
The current local date and time is 2012-12-05 23:52:38.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
The driver AFS.SYS is installed on the system.
iPodService 10.7.0.21 is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

When syncing iPad to MacBook Pro itunes says "this computer is no longer authorized for apps that are installed on the ipad" . When I enter my id and password it tells me the computer is authorized.

when syncing iPad to MacBook Pro itunes says "this computer is no longer authorized for apps that are installed on the ipad" . When I enter my id and password it tells me the computer is authorized.

http://support.apple.com/kb/TS1389

TS1436 keep getting the error message saying " cd/dvd software not found". How do I fix this!?

When trying to burn my playlist, I keep getting error message saying cd/dvd software not found.. I've tried uninstalling and installing itunes over and over.. and I still get the same message . I can burn in Windows media player but not in itunes. Please help!

Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)

HT1926 Cannot run or install Itunes Says MSVCR80.dll was not found It ran fine before

Cannot run or install Itunes Says MSVCR80.dll was not found It ran fine before

Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99742)

MacBook Pro iTunes says "disc burner/software not found"?

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