Macbook pro keyboard and pad don't work after installing drivers. Help!

I just installed windows XP SP2 on a macbook pro 2.66 i7 running 10.6.4. I installed the boot camp drivers and everything from my OSX install disk and now neither keyboard, trackpad, nor usb mouse work. Not sure what to do other than delete the partition and start over. Any help is much appreciated!

I have the exact same problem with the same two operating systems and the same exact computer. Needless to say, I would also love to get an answer to this question.

Similar Messages

Keyboard and Mouse don't work after upgrade

Hi, about one week ago, i've made a system wide upgrade and after reboot my keyboard and mouse stopped working. My hard disk is encrypted and without keyboard i remain at the prompt which asks my password to unlock the encrypted partitions. So i don't even arrive to login manager. I tried all the solutions i could find but none of them worked for me. I saw similar posts on the forum and i'm sorry if i'm posting it in wrong place.
Here is my Xorg.0.log file, it seems like because of hotplugging, xorg disables mouse and keyboard but i couldn't disable hotplugging with the given methods like adding flag to the /etc/X11/xorg.conf file:
Section "ServerFlags"
Option "AutoAddDevices" "False"
EndSection
I 've installed/deleted xf86-input-keyboard/mouse and reinstalled xf86-input-evdev etc and it didn't work.
I tried to downgrade to different versions of kernel, i didn't work.
There are "00-keyboard.conf" "10-evdev.conf" "10-quirks.conf" "50-synaptics.conf" files under /etc/X11/xorg.conf.d
So i don't know what to do else, i hope someone can help me.

ewaller wrote:
When you boot to the Ubuntu system, before you chroot, look at the output of lsmod and note the modules in use. In particular, I am interested in modules that contain 'lpc', So try lsmod | grep lpc
lpc_ich 21163 0
Post the module names that that finds here. Also, look in your initrd for modules for the LPC bus driver. It does not exist in mine.
./usr/lib/modules
./usr/lib/modules/3.15.8-1-ARCH
./usr/lib/modules/3.15.8-1-ARCH/modules.alias.bin
./usr/lib/modules/3.15.8-1-ARCH/modules.builtin.bin
./usr/lib/modules/3.15.8-1-ARCH/modules.devname
./usr/lib/modules/3.15.8-1-ARCH/modules.dep.bin
./usr/lib/modules/3.15.8-1-ARCH/kernel
./usr/lib/modules/3.15.8-1-ARCH/kernel/padlock-aes.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/rmd256.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/blowfish_generic.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/blowfish_common.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/tcrypt.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/dm-mod.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/aes-x86_64.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/af_alg.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/padlock-sha.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/sha512_generic.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/ccp.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/authenc.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/ctr.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/camellia-aesni-avx-x86_64.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/serpent-avx-x86_64.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/sr_mod.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/sha256-ssse3.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/glue_helper.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/md4.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/rng-core.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/async_raid6_recov.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/async_tx.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/serio.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/seqiv.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/twofish-x86_64-3way.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/ccp-crypto.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/crypto_user.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/usb-common.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/dm-region-hash.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/twofish_generic.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/crypto_null.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/ansi_cprng.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/cast5_generic.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/hmac.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/cast_common.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/deflate.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/cdrom.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/cmac.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/rsa.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/cast5-avx-x86_64.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/cast6_generic.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/usb-storage.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/i8042.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/xts.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/serpent-avx2.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/scsi_mod.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/seed.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/ehci-hcd.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/algif_skcipher.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/public_key.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/xor.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/zlib.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/camellia-x86_64.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/crc-t10dif.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/authencesn.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/mbcache.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/vmac.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/sha256_generic.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/sd_mod.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/async_pq.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/mpi.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/usbcore.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/dm-crypt.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/ehci-pci.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/dm-log.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/ecb.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/raid6_pq.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/crc16.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/algif_hash.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/camellia_generic.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/crc32c_generic.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/serpent-sse2-x86_64.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/crct10dif_common.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/dm-snapshot.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/ccm.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/salsa20_generic.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/blowfish-x86_64.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/twofish-avx-x86_64.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/rmd128.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/sha1_generic.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/xhci-hcd.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/camellia-aesni-avx2.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/lz4_compress.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/raid6test.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/oid_registry.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/salsa20-x86_64.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/sha512-ssse3.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/rmd160.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/gf128mul.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/lz4hc.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/gcm.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/cts.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/xcbc.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/async_xor.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/dm-mirror.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/x509_key_parser.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/asn1_decoder.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/crct10dif-pclmul.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/aesni-intel.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/crct10dif_generic.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/usbhid.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/lrw.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/ext4.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/dm-bufio.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/arc4.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/michael_mic.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/libahci.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/uas.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/jbd2.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/tea.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/crc32c-intel.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/cast6-avx-x86_64.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/sha1-ssse3.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/lz4.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/pcrypt.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/hid.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/fcrypt.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/des_generic.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/twofish-x86_64.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/libps2.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/pcbc.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/tgr192.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/cbc.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/ablk_helper.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/serpent_generic.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/asymmetric_keys.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/rmd320.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/anubis.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/khazad.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/libata.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/ghash-clmulni-intel.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/async_memcpy.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/twofish_common.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/ahci.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/wp512.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/lz4hc_compress.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/crc32-pclmul.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/atkbd.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/ghash-generic.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/md5.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/cryptd.ko
./usr/lib/modules/3.15.8-1-ARCH/modules.symbols.bin
But, my keyboard and touchpad don't exist in the ISA bus address space. Things that used to live on the 1980's vintage ISA bus (like serial UARTS and ancient keyboard controllers) are now serviced by the serial LPC bus. I think you don't have that driver available in the initrd preboot environment
Sorry, i'm not good at these things, so which driver i should install if it's the case? (By the way, i added atkbd to the MODULES= and "earlymodules=atkbd modules-load=atkbd" to the kernel parameters, but i didn't make any change.)
Pse wrote:
Note that you shouldn't do this as a permanent solution, but just to get through the bootloader issue for now, manually edit /boot/grub/grub.cfg and change the relevant lines to point to the LTS kernel (in other words, grub-mkconfig should NOT fail, but that's not your biggest problem right now). This way the entry that pointed to the common kernel should now point to the LTS one.
You can find the LTS kernel files in /boot; the names should give them away. Remember to change both the kernel and initrd lines in grub.cfg.
In fact, i also have done as you told(by changing lines to the lts) and read about the error that grub-mkconfig gives me. It says it's ok, error is not important it should work properly. So i have some problem with my bootloader. I can't see the boot option anyway. Problem must be about UEFI because i remember that i had booting problems also when i first installed arch to my computer. I see all lts and lts.img files under /boot directory but somehow don't see as boot option.
Anyway, thanks a lot for all your help, maybe i do something wrong, i can't solve the problen. I'm going to reinstall my system, because i don't have time anymore. I hope at least this post would be useful for somebody else.

Macbook pro mouse and keyboard don't work after installing drivers. Help!

I just installed windows XP SP2 on a macbook pro 2.66 i7 running 10.6.4. I installed the boot camp drivers from my OSX install disk and now neither keyboard, trackpad, nor usb mouse work. Not sure what to do other than delete the partition and start over. Any help is much appreciated!

I have the exact same problem with the same two operating systems and the same exact computer. Needless to say, I would also love to get an answer to this question.

My Macbook pro keyboard and trackpad do not work

There is no water damage. So please, do not say this may be the problem. My mac is only around 2 months old. I was using my keyboard and trackpad fine, when i looked away, and when i looked back nothing worked at all. No keys, nor the trackpad work. Please if someone knows a known issue, please bring it to my attention. Thanks!

There is no water damage. So please, do not say this may be the problem. My mac is only around 2 months old. I was using my keyboard and trackpad fine, when i looked away, and when i looked back nothing worked at all. No keys, nor the trackpad work. Please if someone knows a known issue, please bring it to my attention. Thanks!

Keyboard and Mousepad does not work after installing windows support software.

I was able to successfully install windows 8.1 64bit on an late 2012 iMac. I went through the installation just fine with the mousepad and keyboard. I went into the desktop and open up the files and went to computer to download the windows support software. After it was done installing the windows support software, my mouse and my keyboard stopped working completely. I couldn't even click "finish" on the download. I turned the computer off by pressing the power button, then turned it back on. I held the option key and the Macintosh HD and Windows showed up. I turned the mousepad and keyboard back on and it was working again. So I clicked on Windows and as I enter the startup screen, the mouse and keyboard stopped working again.
Computer: iMac 21.5 in. late 2012
Used Windows 8.1 Pro 64bit
The keyboard and mousepad that I have is bluetooth.

Hi,
Have you checked it from Sounds yet. Please
Right click the speaker icon
Select Recording devices
You should see a "tick", otherwise Right click it and enable it.
Regards
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Macbook Pro 15" - clamshell mode doesn't work after installing Mavericks

So I've upgraded to Mavericks, but my late 2011 MBP 15" has stopped working in clamshell mode (closed lid with external display on) – display just does not detect an input after closing the lid. Anyone experienced this?

This was het same problem as in upgrade to Mountain Lion before... Apparently the NVRAM reset should fix this (PRAM-reset for non-intel based macs)
>>>
OK, after upgrading to 10.8.2 and then doing a PRAM reset gives me clamshell mode back!

Macbook Pro Keyboard and Trackpad Not Working

few days ago, my Macbook Pro keyboard and trackpad started to act very oddly.
Basically, the keyboard doesn't work at all. I press down the keys, and all I get is that error message sound. The volume and display brightness keys seem to work, but almost all of the others just won't type anything. it-s like any key command or alt would stay pressed so when i click any key its trying to perform other function instead of just typing the letter. that-s probably the reason why the trackpad is also being very odd. When I first turn on the laptop, it seems to work as normal. I can click on an application, and it opens. But about one minute after the laptop first starts, it's like anywhere I click on the trackpad is a right-click. To open an application, I click like I normally would but instead of opening, a menu pops up as if I right-clicked. This happens in Finder and everywhere else that I've tested (for instance, I can't drag any Finder windows to different positions on the screen, because it acts as if I right-clicked instead of left-clicked), no matter whether I tap or click the trackpad.
I have reset my permissions, but that didn't fix anything. I verified the hard drive and it said there were no problems. A big issue is that I can't do anything that requires me to type in my password, since I can't type anything. I tried to reset the PRAM, but I don't think that it even registered me pressing the Command-Option-P-R keys when I booted up, so i just removed the battery for a while, i am not sure that did anything at all.
i tried to reinstall the os, i had mavericks and i installed a fresh mountain lion but the problem persists. i recently installed virtualbox and the keyboard seems to work right as long as i do not press any of the following keys command, alt, shift, etc.. if i press any of them same thing happens. i found that if i connect a usb keyboard everything works, but when i use the inbuilt keyboard the problem is back and a i have to connect disconnect the usb keyboard to be able to type or use the trackpad normally.
any help would be appreciated.
Thank you.

No one cared enough to answer.

My Macbook Pro keyboard AND USB keyboard will not work. However, the trackpad and USB mouse will work. Any help?

My Macbook Pro keyboard and USB keyboard will not work. However, the trackpad and USB mouse will work. Any help?
This is quite frustrating, since it randomly occured as I was browsing the web. It seemed to happen out of nowhere. I cannot login to my user account because I cannot type my password.
Any help will be appreciated.
-Matt

If you have another Mac, boot the non-working one into Target Disk Mode (holding down "T" at startup). Hook up the two Macs via a Firewire cable. The non-working one will mount on the other Mac as an external Firewire HD.
Next, download the 10.5.6 Combo update from here:
http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx1056comboupdate .html
Run it. When it asks you for a destination, choose the other Mac that was mounted via Firewire. When it's done, unmount the computer and restart it. The keyboard and mouse should work now.

Macbook Pro Keyboard and Mouse Unresponsive

I have a 2007 Macbook Pro that has been working wonderfully for several years. This evening, I restarted the computer for the first time in a couple days, and when reaching the login screen my keyboard and mouse were no longer working.
I forced a restart several times with the power button, but nothing changes. I am able to boot into safe mode using the shift key during startup, but even in safe mode the keyboard and mouse don't work.
Additionally, I can boot into my Windows Bootcamp installation by holding down the alt key during startup and the keyboard and mouse work fine there.
So clearly this is a software issue. Is it possible that my OSX installation got some sort of bug that is causing this? Is it possible to run the System Update for previously installed updates without access to the keyboard and mouse, and without being able to get past the login screen?
Unfortunately, external keyboards and mice don't work either, and everything works when booted into Windows

After reading several forums it is evident that there are problems with mouse and trackpad on OS 10.6, particularly the most recent updates. I find, for example, I could not rename folders or files using the trackpad but had to go to GET INFO and change names there. With a mouse the renaming of files and folders works fine. However, I just purchased a Logitech wireless mouse and if the computer goes into sleep mode when you wake it selection of menu items or windows becomes impossible. All one can do is force quit applications or do a forced restart. I'm trying different things. At first I had the mouse on a USB hub. I'm now going direct to the USB port. I've also shut off Bluetooth, since I noticed someone recommended that. Also, I'm not sure if it is the battery life on the mouse that can cause the problem, i.e. the battery running low quickly. If anyone else has any ideas please post or tell Apple to get off their behind and straighter this stuff out.

Why does my Macbook pro keyboard and trackpad randomly become unresponsive forcing restart in OSX Mavericks?

Randomly when using OSX Mavericks, since installing yesterday, my mid-2012 Macbook Pro keyboard and trackpad freeze and become unresponsive.
The computer is still running whatever I was doing, the computer does not crash, i just cannot control it and the only way I have found as a fix is to restart.
This never happened in Mountain Lion.
Can anyone help?

Very similarly.
Mac Mini late 2012. i7 CPU, 16GB ram. 12GB unused.
After installing Mavericks, it seems to grind my system to a halt. It is still running (I can move the cursor and activity monitor updates processes) but every application I try to launch results in a colorful waiting sign. It even can take a minute or more before an application shows "any" sign of starting.
I tried to open a terminal session (so I could manually kill a process) but the terminal session did not even process. It timed out after 5 minutes.
Acitivity monitor shows 90-95% idle and I have no idea what's causing it.
I have already rebuild disk and reset permissions (all seemed fine) 3 times.
I've rebooted over 8 times since last night. I cannot use my Mac anymore reliably.
Please help.

My MacBook Pro (Retina, Mid 2012) is too slow after installing Yosemite version 10.10.1. All programs take for ever to load especially Safari and even chrome. I regret upgrading to yosemite, it was all fine with Maverick. Any suggestions ? ThankYou

My MacBook Pro (Retina, Mid 2012) is too slow after installing Yosemite version 10.10.1. All programs take for ever to load especially Safari and even chrome. I regret upgrading to yosemite, it was all fine with Maverick. Any suggestions ? ThankYou

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB ' com.adobe.AAM.Updater-1.0 com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.adobe.SwitchBoard com.apple.aelwriter com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.citrixonline.GoToMeeting.G2MUpdate com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper com.oracle.java.JavaUpdateHelper org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.startx ' ' 879294308 4071182229 461455494 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 3694147963 1233118628 2456546649 2806998573 2778718105 2636415542 842973933 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 523110921 2883943871 3873345487 ' 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^$[0-9]+$ /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<10) print "com.apple.";} ' ' { sub(/ :/,"");print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]".plist\t"c[i];if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\$[0-9]+\$\$.+\$/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"cksum "F|getline C;split(C, A);C="checksum "A[1];"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F" ("T", "C")";else F=F" ("C")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/$L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */ /;' ' s/^.+ |\(.+$$//g;p ' '/\.(appex|pluginkit)\/Contents\/Info\.plist$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' ' /EVHF|MACR|^s/d;s/^.+: //p;' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' pluginkit scutil dtrace profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil lsof test osascript\ -e );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender Req 'fsev|kern|launchd' -k RefProc Rne 'Aq|WebK' -k Message Rne 'Goog|ksadm|probe|Roame|SMC:|smcD|sserti|suhel| VALI|ver-r|xpma' -k Message Req 'abn|bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|NVDA$|pagin|proc: t|Roamed|rror|SL|TCON|Throttli|tim(ed? ?|ing )o|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true $ -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,Ex}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,In{p,ter},iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' " -F '\$Time \$Message' -k Sender kernel -k Message CSeq 'n Cause: -' " );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors App\ extensions Lockfiles Memory\ pressure SMC Shutdowns );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};A'$((7+i))'() { v=` eval sudo "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};';done;A9(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2 7 8;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;B1&&D73 19 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 54 12 56;D23 5 14 12 14;D22 6 36 13 15;D22 20 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D82 35 49 61 51;D82 11 17 17 20;for i in 0 1;do D82 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A8 18 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 26 50 64;B7 16;C3 52;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D73 21 0 32 19;D73 10 42 32 40;D82 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 21 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D83 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 10 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 21 48 49 49;B3 4 22 57;A1 21 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A9;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Hay guy, does any one here know what kind of games can i download/buy for my new macbook pro? and what should i look after before i buy any game?

Hay guy, does any one here know what kind of games can i download/buy for my new macbook pro? and what should i look after before i buy any game?

http://www.apple.com/downloads/macosx/games/

IMessage and push notifications not working after installing iOS 7!!

My iMessages and push notifications don't work after installing iOS7..!!! I can't even log in to iMessages using my Apple ID.. And every time I log into Facebook or whatsapp it keeps telling me to connect to iTunes to receive push notifications..!!
I connected to iTunes on my comp and tried resetting my phone.. Nothing works!! HELP

Its stuffed, iMessage and facetime are both sitting on "waiting for activation" so they are not working, 1 post suggested resetting the phone again setting up as a new phone and then turning iMessage and Facetime on and then restoring. After the reset iMessage and Facetime started working, I did the restore and it stopped working again. Nice waste of 2 hours.

Fn+b keys don't work after installing Win7 Ultimate (HP Envy 14 BE)

Fn+b keys don't work after installing Win7 Ultimate (HP Envy 14 BE) --not able to use the Beats Speakers. Any software updates I need to install?
This question was solved.
View Solution.

Hi Jim,
You're welcome
Is the version of Windows 7 Ultimate you have installed 32bit or 64bit?
Open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers - do you see an existing entry for the IDT High Definition Audio CODEC listed here?
There is an alternative IDT Audio driver you may wish to try on the following link.
http://ftp.hp.com/pub/softpaq/sp53001-53500/sp53281.exe
Let me know if you get the same error with this version.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Buit in ethernet don't work after installing Lion

Built in ethernet don't work after installing OSX 10.7 on my MacBookPro 2.4 Ghz Intel Core 15.
Someone else has the same problem?
On my MacPro 2 x 2.6 GHz Dual-Core Intel Xeon it's not working good, i have to do a restart to get internet connection.
Is there somebody who has te same problem and has a solution?

Something does look odd to me unless it's a typo in your post.
This look like what I'd expect from the NetGear Router - not form the modem. That is when You browse the router stats (http:/192.168.1.1)
I work with a modem with te folowing preverences:
Wan IP address    87.211.205.210
Lan IP address     192.168.1.1
Primery DNS server       62.58.50.5
Secondary DNS server   62.58.50.6
and a separate router Netgear WGT624v3
This is not exactly what I would expect from System Preferences/Network
the system preferences for the network are
Configure       by DHCP
IP address     192.168.1.15
Subnetmask 255.255.255.0
Router           192.168.5.1 <<<<<<<<<<< this should be 192.168.1.1??????
DNS              208.67.222.222
                     208.67.220.220
The Router address in System Preferences/Network should be the same as the LAN IP Address. In this case it's on a different network.
If this is not a type then this is a problem!
Not sure how it got to be that way.
Does it persist when resetting the modemand router?/
Steve

Macbook pro keyboard and pad don't work after installing drivers. Help!

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