Macbook Pro keyboard and track pad freeze

I have tried about 15 times now to post this due to the following problem
Today my keyboard and track pad have suddenly frozen. In appears as if the OS is fine and running but I can't input any kind of key or cursor movement. I have to restart it. Is this common? It's bad news because I have work to do and I can't just get used to using the save command every 30 seconds. That's why I switched to Apple; I was sick of this and similar issues with PCs. Anyone. . . Ideas??

This happened twice to me in the last five months. I had to take it in for service; the first time, they replaced the keyboard, and the second time, they replaced the entire logic board. The problem hasn't come back so far.
If you need the computer urgently, it should work if you plug in an external keyboard and mouse. However, I think you'll probably have to take it in for service in order to get the problem fixed.

Similar Messages

  • Macbook Pro keyboard and track pad freezes after a day or two of using bluetooth Magic Mouse

    The first time this happened I thought my 3 y/old 17" Macbook Pro had died. The mouse cursor had frozen to the top left of the screen and the keyboard was also frozen and no matter what I did it didnt unfreeze. Even restarting. I searched extensively online and the only solution offered was to re install the system software.
    The next day I took it into work, opened it ip there and the cursor and keyboard was working again.
    This led me to believe there was a conflict with my recently purchased Magic Mouse and/or bluetooth.  Even though I had been using the mouse for well over 3 weeks with no problem.
    I resumed using the Magic Mouse with the computer for another week and then the keyboard/trackpad froze again. The Magic Mouse remained active.  This time, I took the batteries out of the mouse and took the computer downstairs. After a couple of hours everything is working fine again.
    Has anyone had this experience and knows how to fix? Or am I resigned to using a wired mouse?

    I have never encountered anything similar. However, try resetting the PRAM and SMC.
    Barry

  • MacBook Pro Keyboard and tracking pad issues

    I bought a refurbed macbook pro from Apple about 10 months ago. I've loved everything about it . . . until now. Yesterday I turned it on and started having keyboard issues. First the y key wouldn't work, then the rest of the keys followed. At that point, it was still starting up normally, but then the tracking pad would only "right click" on items on my desk top, so I couldn't open applications.
    Now it will only open up in safe mode and it makes a noise like I'm pressing all the keys at once at start-up. Nothing happened to it between Saturday night when it was working perfectly and Sunday morning so I'm mystified. I brought it to the genius bar this morning and they also couldn't see what was wrong. Genius said something about how some keys looked "stuck" but mentioned it didn't looked like anything was spilled on it or anything.
    The only "weird" thing about it is that the hing between the screen and the keyboard has always been a little loose but I didn't know until my husband bought a new pro a few months later and I felt the difference. The genius didn't seem to think that would mean anything.
    They told me it would be at least $280 to send it out, diagnose, and fix it. Considering it's less than a year old, I'm a little reluctant (and poor) to do that right way especially since he had no clue what the problem might be.
    I'm planning on trying another Genius Bar to see if they might have a better idea (hey, it worked with my ipod once) but I've been combing the message boards to see if anyone has had a similar issue. I found an older thread that talked about 2008 pros haven't issues with the keyboard and trackpad freezing due to a "faulty pressure connector" so I might try that solution when I get home. But any other ideas would be greatly appreciated! Thanks!

    Welcome to Apple Discussions!
    If you bought your Mac from Apple 10 months ago, it should still be covered by the 1 year warranty and as long as the problem was not caused by accidental damage of some sort, it should be repaired at no cost to you. Was the store aware that you were still under warranty?
    You can even upgrade to 3 year Applecare if you do so before the first year of ownership is up--definitely something to do if your Mac is having troubles already.
    When you see the next genius, make sure they know you are still in the 1 year warranty period, and if you can, upgrade to 3 year Applecare.
    You can also call Applecare on the phone and tell them about these problems and ask them for a case number, which will at least establish that they started while you were still under warranty. If a problem first occurs under warranty, Apple will honor the warranty until the problem is fixed, even if the warranty runs out in the meantime.
    Good luck!

  • Mouse, Keyboard and Track pad Freezes

    After upgrade to Lion everytime my iMac goes to 'Sleep', the mouse, keyboard and track pad freezes and cannot wake the computer up. After waking the computer with the power button on the back, these devices still will not response or work. I know there is a option in the Bluetooth system pref. to check 'Allow Bluetooth devices to wake this computer". Make no difference to me when this is checked. Anybody have the same problem as me?

    I'm facing a very similar problem .
    My MBP keyboard freezes eventually during the day - sometimes for a minute, sometimes for much more than that. Mouse continues to work just fine.

  • My MacBook's keyboard and track pad doesn't work property.

    My MacBook's keyboard and track pad doesn't work property after update to snow leopard. It's work fine while still using is 10.4. Please help me!

    Try Resetting the System Management Controller (SMC)

  • Mac Book Pro - Mouse and Track Pad Freeze

    I left my mac book pro asleep for a few hours, everything had been working fine. When I returned it would not wake up so I restarted it.
    It makes the chime and comes to the password page as per normal. Then I cannot move the mouse and the keyboard does not work. Also impossible to select Caps lock (light does not come on)
    Things I have tried:
    PRAM
    Safe Start Up Mode
    Attaching external keyboard and mouse
    Restarting holding down ctrl, apple and power key
    No luck with any of the above.
    Any ideas.
    Thanks in advance!

    It's not completely clear if you are using an external USB mouse. Some people use the term "mouse" for the clicker bar so I want to make sure I understand how you are set up instead of guessing.
    If you are not using an external mouse, remove the battery and inspect it for bulging or other deformation. That can put upward pressure on the underside of the trackpad assembly and take it down, often taking the built-in keyboard with it.

  • My iMac keyboard and track pad freeze up

    My iMac keyboard and trackpad freeze up on occasion.

    I deleted the mouse by selecting it in the bluetooth options and clicking the minus tab. I went ahead and reinstalled OS X right afterwards. Right now I am having to use a USB mouse and keyboard. I disconnected both prior to start up. I get a widow that shows a demonstration on how to install batteries into a wireless mouse only way to pass that screen was to reattach the USB mouse. Then with a fresh startup no resolve.

  • Mac Book Pro 15inch i7 - Keyboard and track pad lockup/freeze/stop working

    Hi Everyone,
    I am new to the forum and have bought my first Macbook pro about 2 weeks ago.
    I have been using Macs for years at work but never had my own until now.
    The problem I am facing is a little concerning since the machine is only 2 weeks old.
    When it wakes from sleep, the keyboard or track pad simply dont work, so I am unable to enter my password to gain access to the machine.
    Another strange thing I noticed if I click APPLE and then ABOUT THIS MAC.
    Nothing happens.
    Is there anything I can do to repair this or run a diagnostic of some sort?
    An external wacom tablet plugged in works and a mouse too, but the internal track pad and keyboard does not, on waking from sleep mode.
    Any help and suggestions would be greatly appreciated.
    Thank you
    Bobby

    to anyone looking for a solution to the problem of the Macbook Pro keyboard and trackpad not working freezing or locking up. here is a rather through issue.
    http://gigaom.com/apple/the-curious-case-of-the-missing-macbook-pro-keyboard-and -trackpad/
    After paying nearly £2000 for a machine that is starting to give me problems, I feel like I would rather return it and get my money back, until this problem is addressed.
    With so many people having this problem for over 2 years, Apple has done nothing about it.
    I had the impression Apple was always really quick to respond to hardware flaws.
    Any tips on what I should do? I am still in my 90 day warranty...
    Message was edited by: Bobby Locksville

  • My Macbook Pro's Keyboard and track pad keep crashing?

    I've had my MBP for just over a year and I'm now finding the keyboard and track pad randomly cut off?
    If I close the laptop for a minute it usually comes back but some times just cuts out completely.
    I know its only the keyboard and track pad because if I plug in my wireless keyboard when the crash happens, I can carry on using the mac while the trackpad and keyboard remain out of action????
    Anyone experienced this?
    D

    This has happened to me only once, and a close-and-reopen fixed it. Del, next time you get an external mouse and keyboard going, go to the Apple Menu, choose "About This Mac", and then click "More Info...". On the left, under "Hardware" choose "USB." There should be something to the effect of built-in or internal keyboard and trackpad. If those aren't there, it's possible that there's a poor connection to the motherboard (especially if this happens frequently). A Genius would be able to easily identify and probably fix this problem.
    Whether they show up in there or not, you should probably also try the usual PRAM reset, and if that fails, the SMC reset.
    http://support.apple.com/kb/HT1379
    http://support.apple.com/kb/HT1411

  • My MacBook keyboard and track pad stopped functioning after pairing an Apple wireless mouse and keyboard. Any suggestions?

    My MacBook keyboard and track pad stopped functioning after pairing an Apple wireless mouse and keyboard. Any suggestions?

    I deleted the mouse by selecting it in the bluetooth options and clicking the minus tab. I went ahead and reinstalled OS X right afterwards. Right now I am having to use a USB mouse and keyboard. I disconnected both prior to start up. I get a widow that shows a demonstration on how to install batteries into a wireless mouse only way to pass that screen was to reattach the USB mouse. Then with a fresh startup no resolve.

  • Pls excuse my bad english. Keyboard and track pad are freezing up for example while watching a movie., pls excuse my bad english. Keyboard and track pad are freezing up for example while watching a movie.

    pls excuse my bad english. Keyboard and track pad are freezing up for example while watching a movie., pls excuse my bad english. Keyboard and track pad are freezing up for example while watching a movie.

    I think it is also done by edwardquan:/discussions/board/message?board.id=smartphones&message.id=52200&query.id=227350#M52200
    Two reviews two thumbs up!!!!

  • Macbook Pro Keyboard and trackpad not working - SOLUTION!

    Recently my Macbook Pro of 3 years suddenly stopped working -- or at least the keyboard and track pad did. I plugged in an external USB mouse and and keyboard and was able to use it but it was of course cumbersome. Thinking it was a software issue like the one that used to happen to my old G4 desktop I reinstalled the OS but this did nothing but cause a lot of extra work. After doing a lot of hours of research I finally began reading that people were finding a solution by replacing their "topcase" (the topcase includes the keyboard and trackpad). This is a $300 fix and not knowing if it would even work I didn't want to try it and be wrong!
    To make a short story longer I found a website (which I have no affiliation with) called www.powerbookmedic.com who sold the cable only so you could do your own fix for about $35. They provide basic video but not an exact step by step to replace the actual cable -- just how to get to it.
    I will warn you that the components are tiny and I recommend buying the Mac tool kit and pry tool to help you through it. Even so I broke a small component but luckily it still works. In the end I now have a working Macbook Pro and some extra tools for the next time. I stripped a screw so had to spend another $15 and buying anti-static tape, although not necessary might be a good idea. Total cost to me was about $60 with tools and everything.
    It is not very hard to do the replacement but it is tricky because the components are so fragile and I did not have a video to properly describe how to open up connectors -- hence why I broke one. But if you are patient, savy and need to save a few bucks it can be done.
    PS- I have rebuilt desktop Mac's before but this was the first time I ever opened up a laptop. I used the video's provided at http://www.powerbookmedic.com/ as much as allowed.
    Good luck!

    No one cared enough to answer.

  • Every day, my keyboard and track pad don't work, so I have to shut my computer off and start it back up. It does this multiple times a day. What can I do to make it stop doing this?

    Every day, my keyboard and track pad don't work, so I have to shut my computer off and start it back up. It does this multiple times a day. What can I do to make it stop doing this?

    Try resetting your SMC and PRAM.
    Resetting the System Management Controller  >>
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

  • Why don't my Keyboard and track pad work after being connected to Apple Thunderbolt Display?

    I've run into this several times, after closing than unhooking the thunderbolt cables with an external usb keyboard and mouse hooked to the display, the keyboard and track pad no longer work on my macbook pro. I end up having to hard boot it (holding down power button). This seems like a glaring bug since I can reproduce this often.

    so far during the re installation, the trackpad has already been ignored but the USB mouse still works so I don't know whats going to happen.

  • MBP keyboard and track pad not working

    Today the keyboard and track pad on our mac book pro laptop just stopped working. The mouse connected to it by usb continued to work but we can't type or anything. We tried the ^F6 keyboard shortcut but it did nothing since of course the keyboard isnt working. And it is also not the number lock key. The computer was working fine all day up until now. It is just under a year old. Any ideas?

    I'm having the same problem. It appeared yesterday and then magically "repaired" itself. My MBP was fine today. Tonight the problem is back. No response from the keyboard and track pad. Track pad works fine using a USB mouse. My problem appears at start up. The cursor is in the usual upper left hand corner. It can't be moved. Restart, sleep then restart do not solve the problem.
    Suggestions?

Maybe you are looking for