Macbook Pro Mid 2014 Hard Freezes and Crashes
So I bought my Macbook about a month ago, and ever since then Ive been having this same issue over and over again. I have tried every solution apple has thrown at me and nothing has seemed to fix it. I have sent it out for a repair, reinstalled the OSX, Cleared the pRam, and various other things. I have not narrowed down the situation myself and cant seem to figure out what is causing these hard freezes and crashes. It always happens randomly at something GPU related it seems. Almost like the video card gets to stressed out at crashes. From scrolling up the page of a website to switching to a different video on youtube, all these little and sometimes big things have caused it to crash. Apple has sent it out for repair and they claimed that they fixed the logic board, but that didn't work because the issue still persists. I have reinstalled the OSX from guidance of a apple care associate over the phone. Ive eliminated almost every possible situation they have given me and nothing seems to fix it. Im not sure if there is a defect in these particular models or I just got a lemon but either way its frustrating. I will post the specs below and provide any other info that is asked.
SPECS:
GPU: Intel Iris Pro
Processor : 2.2 GHz Intel Core i7
Software: OS X 10.9.4
RAM: 16 GB 1600 MHz DDR3
Here is the Diagnostic report from earlier tonight:
Mon Oct 13 22:19:43 2014
panic(cpu 2 caller 0xffffff8002854c66): "a freed zone element has been modified: expected 0 but found 0, bits changed 0, at offset 24 of 32 in zone: kalloc.32"@/SourceCache/xnu/xnu-2422.110.17/osfmk/kern/zalloc.c:461
Backtrace (CPU 2), Frame : Return Address
0xffffff81ef62b970 : 0xffffff8002822f79
0xffffff81ef62b9f0 : 0xffffff8002854c66
0xffffff81ef62ba30 : 0xffffff800285273d
0xffffff81ef62ba90 : 0xffffff8002851dc9
0xffffff81ef62bb90 : 0xffffff800282aa3f
0xffffff81ef62bbc0 : 0xffffff8002c4e7dd
0xffffff81ef62bbf0 : 0xffffff8002c65767
0xffffff81ef62bc20 : 0xffffff8002c63cf3
0xffffff81ef62bc70 : 0xffffff8002c621b5
0xffffff81ef62bcd0 : 0xffffff8002c5268c
0xffffff81ef62bd10 : 0xffffff7f83e2140e
0xffffff81ef62bd40 : 0xffffff7f83e2124e
0xffffff81ef62bd60 : 0xffffff8002c64408
0xffffff81ef62bd70 : 0xffffff8002c5268c
0xffffff81ef62bdb0 : 0xffffff8002c8b903
0xffffff81ef62bdd0 : 0xffffff8002c96241
0xffffff81ef62bde0 : 0xffffff8002cccef8
0xffffff81ef62be20 : 0xffffff80028b24bb
0xffffff81ef62be50 : 0xffffff8002826bc1
0xffffff81ef62be80 : 0xffffff80028139c5
0xffffff81ef62bef0 : 0xffffff800281e013
0xffffff81ef62bf70 : 0xffffff80028c9b8d
0xffffff81ef62bfb0 : 0xffffff80028f3f66
Kernel Extensions in backtrace:
com.apple.iokit.IOAcceleratorFamily2(98.22)[0EC64777-94B9-32E3-AC03-A2367895744 B]@0xffffff7f83e05000->0xffffff7f83e68fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f82ebe000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f83d74000
BSD process name corresponding to current thread: plugin-container
Mac OS version:
13E28
Kernel version:
Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64
Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8
Kernel slide: 0x0000000002600000
Kernel text base: 0xffffff8002800000
System model name: MacBookPro11,2 (Mac-3CBD00234E554E41)
System uptime in nanoseconds: 563483606094
last loaded kext at 246884990321: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f83eeb000, size 65536)
last unloaded kext at 381093543497: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f83dc7000, size 32768)
loaded kexts:
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleGraphicsDevicePolicy 3.6.22
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOBluetoothSerialManager 4.2.6f1
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.ApplePlatformEnabler 2.0.9d6
com.apple.driver.AGPM 100.14.28
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleIntelHD5000Graphics 8.2.8
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHDA 2.6.3f4
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AirPort.Brcm4360 842.21.65
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.6f1
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleCameraInterface 4.26.0
com.apple.driver.AppleIntelFramebufferAzul 8.2.8
com.apple.driver.AppleMCCSControl 1.2.5
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBCardReader 3.4.1
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 683.4.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.0
com.apple.driver.AppleAHCIPort 3.0.5
com.apple.driver.AppleUSBXHCI 683.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.iokit.IOSurface 91.1
com.apple.iokit.IOBluetoothFamily 4.2.6f1
com.apple.driver.DspFuncLib 2.6.3f4
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IO80211Family 640.36
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.6f1
com.apple.driver.AppleHDAController 2.6.3f4
com.apple.iokit.IOHDAFamily 2.6.3f4
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleGraphicsControl 3.6.22
com.apple.AppleGraphicsDeviceControl 3.6.22
com.apple.iokit.IOAcceleratorFamily2 98.22
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.IOPlatformPluginFamily 5.7.1d6
com.apple.driver.AppleSMBusController 1.0.12d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.3.1
com.apple.iokit.IOUSBFamily 683.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
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MacBook Pro - model: MacBookPro7,1
1 2.4 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
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BANK 1/DIMM0
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WDC WD5000BEVT-00A0RT0 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (6.79 GB free) (Low!)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-898
USB Information: ℹ️
Western Digital Elements 1042 1 TB
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MG Backup (disk1s3) /Volumes/MG Backup : 1.00 TB (118.99 GB free)
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Gatekeeper: ℹ️
Mac App Store and identified developers
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Downlite, VSearch, Conduit, Trovi, MyBrand, Search Protect Adware! [Click to remove]
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/System/Library/Extensions
[not loaded] au.com.maxon.driver.MaxonFamily (1.0.2) [Click for support]
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HP IO: Path: /Library/StartupItems/HP IO
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[killed] com.apple.accountsd.plist
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[killed] com.apple.secd.plist
[killed] com.apple.security.cloudkeychainproxy.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
20 processes killed due to memory pressure
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[killed] com.apple.awdd.plist
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[killed] com.apple.nehelper.plist
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[killed] com.apple.sandboxd.plist
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GrowlHelperApp Application (/Library/PreferencePanes/Growl.prefPane/Contents/Resources/GrowlHelperApp.app)
MaxBack Engine Application (/Library/Application Support/Maxtor/OneTouchMaxBack.app/Contents/Resources/MaxBack Engine.app)
AirPort Base Station Agent Application (/System/Library/CoreServices/AirPort Base Station Agent.app)
MagicPrefs UNKNOWN (missing value)
EvernoteHelper Application (/Applications/Evernote.app/Contents/Resources/EvernoteHelper.app)
NowPlaying Application (/Applications/NowPlaying.app)
Microsoft Database Daemon Application (/Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app)
Dropbox Application Hidden (/Applications/Dropbox.app)
RealPlayer Downloader Agent Application (/Users/[redacted]/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)
uTorrent Application (/Applications/uTorrent.app)
Logitech Control Center Daemon Application Hidden (/Library/Application Support/Logitech/LCCDaemon.app)
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OVSHelper: Version: 1.1 [Click for support]
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 2.3.0.14 [Click for support]
net.juniper.DSSafariExtensions: Version: Unknown [Click for support]
DivX Plus Web Player: Version: 2.3 - SDK 10.5 [Click for support]
RealPlayer Plugin: Version: Unknown [Click for support]
FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
Silverlight: Version: 4.0.60531.0 [Click for support]
Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
CitrixICAClientPlugIn: Version: 11.2.0 [Click for support]
iPhotoPhotocast: Version: 7.0
AdobePDFViewer: Version: 9.5.5 [Click for support]
SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 31 Check version
User internet Plug-ins: ℹ️
Google Earth Web Plug-in: Version: 7.0 [Click for support]
Safari Extensions: ℹ️
DivX Plus Web Player HTML5 <video>
3rd Party Preference Panes: ℹ️
Citrix Online Plug-in [Click for support]
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Growl [Click for support]
Java [Click for support]
Logitech Control Center [Click for support]
MagicMenu [Click for support]
MagicPrefs [Click for support]
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Total size: 1.00 TB
Total number of backups: 36
Oldest backup: 2014-03-22 01:22:57 +0000
Last backup: 2015-04-11 06:26:29 +0000
Size of backup disk: Too small
Backup size 1.00 TB < (Disk used 492.46 GB X 3)
Top Processes by CPU: ℹ️
12% WindowServer
8% AddressBookSourceSync
3% plugin-container
2% mdworker(5)
1% backupd
Top Processes by Memory: ℹ️
557 MB DaisyDisk
445 MB kernel_task
397 MB firefox
61 MB findNames(2)
45 MB AddressBookSourceSync
Virtual Memory Information: ℹ️
1.17 GB Free RAM
2.83 GB Used RAM
425 MB Swap Used
Diagnostics Information: ℹ️
May 2, 2015, 01:59:15 PM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-135915_[redacted].crash
May 2, 2015, 01:59:04 PM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-135904_[redacted].crash
May 2, 2015, 01:58:54 PM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-135854_[redacted].crash
May 2, 2015, 01:58:44 PM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-135844_[redacted].crash
May 2, 2015, 01:58:33 PM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-135833_[redacted].crash
May 2, 2015, 01:58:23 PM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-135823_[redacted].crash
May 2, 2015, 01:58:12 PM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-135812_[redacted].crash
May 2, 2015, 01:58:01 PM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-135801_[redacted].crash
May 2, 2015, 01:57:52 PM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-135752_[redacted].crash
May 2, 2015, 01:57:42 PM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-135742_[redacted].crash
May 2, 2015, 01:57:23 PM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-135723_[redacted].crash
May 2, 2015, 01:57:10 PM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-135710_[redacted].crash
May 2, 2015, 01:57:02 PM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-135702_[redacted].crash
May 2, 2015, 01:56:49 PM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-135649_[redacted].crash
May 2, 2015, 01:56:40 PM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-135640_[redacted].crash
May 2, 2015, 01:56:28 PM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-135628_[redacted].crash
May 2, 2015, 01:56:20 PM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-135620_[redacted].crash
May 2, 2015, 01:56:07 PM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-135607_[redacted].crash
May 2, 2015, 01:55:57 PM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-135557_[redacted].crash
May 2, 2015, 12:00:02 PM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-120002_[redacted].crash
May 2, 2015, 11:59:52 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-115952_[redacted].crash
May 2, 2015, 11:59:41 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-115941_[redacted].crash
May 2, 2015, 11:59:31 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-115931_[redacted].crash
May 2, 2015, 11:59:20 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-115920_[redacted].crash
May 2, 2015, 11:59:10 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-115910_[redacted].crash
May 2, 2015, 11:58:59 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-115859_[redacted].crash
May 2, 2015, 11:58:49 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-115849_[redacted].crash
May 2, 2015, 11:58:38 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-115838_[redacted].crash
May 2, 2015, 11:58:28 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-115828_[redacted].crash
May 2, 2015, 11:58:17 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-115817_[redacted].crash
May 2, 2015, 11:58:07 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-115807_[redacted].crash
May 2, 2015, 11:57:56 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-115756_[redacted].crash
May 2, 2015, 11:57:46 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-115746_[redacted].crash
May 2, 2015, 11:57:35 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-115735_[redacted].crash
May 2, 2015, 11:57:25 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-115725_[redacted].crash
May 2, 2015, 11:57:14 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-115714_[redacted].crash
May 2, 2015, 11:57:04 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-115704_[redacted].crash
May 1, 2015, 12:15:04 PM /Library/Logs/DiagnosticReports/deleted_2015-05-01-121504_[redacted].crash
May 1, 2015, 10:16:31 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-01-101631_[redacted].crash
May 1, 2015, 10:16:21 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-01-101621_[redacted].crash
May 1, 2015, 10:16:10 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-01-101610_[redacted].crash
May 1, 2015, 10:16:00 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-01-101600_[redacted].crash
May 1, 2015, 10:15:39 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-01-101539_[redacted].crash
May 1, 2015, 10:15:28 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-01-101528_[redacted].crash
May 1, 2015, 10:15:18 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-01-101518_[redacted].crash
May 1, 2015, 10:15:07 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-01-101507_[redacted].crash
May 1, 2015, 10:14:56 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-01-101456_[redacted].crash
May 1, 2015, 10:14:46 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-01-101446_[redacted].crash
May 1, 2015, 10:14:35 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-01-101435_[redacted].crash
May 1, 2015, 10:14:14 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-01-101414_[redacted].crash
May 1, 2015, 10:14:04 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-01-101404_[redacted].crash
May 1, 2015, 10:13:53 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-01-101353_[redacted].crash
May 2, 2015, 11:21:43 AM Self test - passed
May 2, 2015, 01:57:31 PM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-135731_[redacted].crash
May 2, 2015, 11:56:53 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-02-115653_[redacted].crash
May 1, 2015, 10:16:42 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-01-101642_[redacted].crash
May 1, 2015, 10:15:49 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-01-101549_[redacted].crash
May 1, 2015, 10:14:25 AM /Library/Logs/DiagnosticReports/fmpd_2015-05-01-101425_[redacted].crashWhen you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created. -
Unexpected reboot or restart Macbook pro Mid 2014
My MacBook Pro Mid 2014 MGXC2HN/A bought on 19th August 2014, is unexpectedly rebooting or restarting from day 1, when I login in to my mac it start rebooting and again it will give the login prompt and after login it will hang for 1 minute with popup message that there was some issue with you mac shutdown it , after that it will work fine, after some minute it will again hang and will automatically reboot and will show kernel message error. and every kernel error message is automatically sent to apple ( I want to know whether apple check this message or not ) its paining me lots. and this happens 20-30 times per day... Kindly help...
Anonymous UUID: E7B9DA14-8D16-DA51-BE83-0F546A50D677
Sun Sep 14 21:46:41 2014
panic(cpu 0 caller 0xffffff801c2dc24e): Kernel trap at 0xffffff801c2c7f4c, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x00007fff7f988018, CR3: 0x0000000120da6011, CR4: 0x00000000001606e0
RAX: 0x00007fff7f988000, RBX: 0xffffff80410cb470, RCX: 0xffffff801c8d1770, RDX: 0x00000000025d7930
RSP: 0xffffff820aac3bb0, RBP: 0xffffff820aac3c10, RSI: 0x00000000025d792f, RDI: 0xffffff8034a1a2e0
R8: 0x0000000000019097, R9: 0x0008000000019097, R10: 0xffffff801c8d2a78, R11: 0x0000000000000052
R12: 0x000000000000043e, R13: 0xffffff804351cd40, R14: 0x0000000000019097, R15: 0x00007fff7f97e000
RFL: 0x0000000000010203, RIP: 0xffffff801c2c7f4c, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x00007fff7f988018, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff820aac3840 : 0xffffff801c222f79
0xffffff820aac38c0 : 0xffffff801c2dc24e
0xffffff820aac3a90 : 0xffffff801c2f3746
0xffffff820aac3ab0 : 0xffffff801c2c7f4c
0xffffff820aac3c10 : 0xffffff801c2c5add
0xffffff820aac3cf0 : 0xffffff801c2c60a7
0xffffff820aac3d50 : 0xffffff801c27e2fa
0xffffff820aac3e60 : 0xffffff801c2825cf
0xffffff820aac3e90 : 0xffffff801c23d9e3
0xffffff820aac3ed0 : 0xffffff801c5cec5e
0xffffff820aac3f40 : 0xffffff801c5ce98c
0xffffff820aac3f50 : 0xffffff801c640a33
0xffffff820aac3fb0 : 0xffffff801c2f3f46
BSD process name corresponding to current thread: mdworker
Mac OS version:
13E28
Kernel version:
Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64
Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8
Kernel slide: 0x000000001c000000
Kernel text base: 0xffffff801c200000
System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663)
System uptime in nanoseconds: 106706072491
last loaded kext at 5072910413: com.apple.filesystems.exfat 1.4 (addr 0xffffff7f9dd21000, size 61440)
loaded kexts:
com.apple.filesystems.exfat 1.4
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOBluetoothSerialManager 4.2.6f1
com.apple.driver.AppleGraphicsDevicePolicy 3.6.22
com.apple.driver.ApplePlatformEnabler 2.0.9d6
com.apple.driver.AGPM 100.14.28
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.GeForce 8.2.6
com.apple.driver.AppleHDAHardwareConfigDriver 2.6.3f4
com.apple.driver.AppleHDA 2.6.3f4
com.apple.driver.AppleIntelHD5000Graphics 8.2.8
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.iokit.IOBluetoothUSBDFU 4.2.6f1
com.apple.nvidia.NVDAStartup 8.2.6
com.apple.driver.AppleIntelFramebufferAzul 8.2.8
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.6f1
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleMCCSControl 1.2.5
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleMuxControl 3.6.22
com.apple.driver.AppleCameraInterface 4.26.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleIntelMCEReporter 104
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyEventDriver 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleUSBCardReader 3.4.1
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 683.4.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.0
com.apple.driver.AppleAHCIPort 3.0.5
com.apple.driver.AirPort.Brcm4360 842.21.65
com.apple.driver.AppleUSBXHCI 683.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.iokit.IOAcceleratorFamily 98.22
com.apple.nvidia.driver.NVDAGK100Hal 8.2.6
com.apple.nvidia.driver.NVDAResman 8.2.6
com.apple.driver.DspFuncLib 2.6.3f4
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.iokit.IOSurface 91.1
com.apple.AppleGraphicsDeviceControl 3.6.22
com.apple.iokit.IOAcceleratorFamily2 98.22
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.6f1
com.apple.driver.AppleSMBusController 1.0.12d1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.IOPlatformPluginFamily 5.7.1d6
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleGraphicsControl 3.6.22
com.apple.iokit.IOBluetoothFamily 4.2.6f1
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleHDAController 2.6.3f4
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOHDAFamily 2.6.3f4
com.apple.driver.AppleThunderboltEDMSink 2.1.3
com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.3.1
com.apple.iokit.IO80211Family 640.36
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBFamily 683.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: MacBookPro11,3, BootROM MBP112.0138.B07, 4 processors, Intel Core i7, 2.5 GHz, 16 GB, SMC 2.19f7
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (6.30.223.154.65)
Bluetooth: Version 4.2.6f1 14216, 3 services, 15 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
USB Device: Internal Memory Card Reader
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Storage Media
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1 -
After sleep, retina MacBook Pro (Mid 2014) does not recognize usb connected mouse movement
After sleep, retina MacBook Pro (Mid 2014, on 10.9.4) does not recognize usb connected mouse movement. I have tried a generic usb mouse and my Razer Deathadder usb mouse. Both mice work before sleep; but after sleep, the computer no longer recognizes mouse movement while still recognizing the mouse buttons when pressed. Any idea why this is occurring?
Hello, chocotac0.
Thank you for visiting Apple Support Communities.
Here are some troubleshooting steps that I would recommend when experiencing this issue.
OS X Mavericks: Reset your computer’s PRAM
http://support.apple.com/kb/ph14222
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/ht3964
OS X Mavericks: If a USB device isn’t working
http://support.apple.com/kb/PH13876
Cheers,
Jason H. -
Received my new 2.8 GHz MacBook Pro (mid 2014). Had a 2.3 GHz (early 2011) MBPro. Note: both have 16 GB RAM running OS X Mavericks 10.9.4. Nothing drastic in the looks department until you look close. This post, isn't about esthetics (which are great BTW). It is to get some idea from other users of their experiences. Mine came with the optional 1 TB SSD (which after looking around in teardown photos - are like memory sticks rather than the old HD looking device). I immediately partitioned it to be similar to the way my old 2.3, then having used Carbon Copy Cloner (which I do daily) to mirror my boot disk, I used CCC to make my new boot partition on the 2.8 just like my 2.3.
To my question(s)... The 2.8 MBP memory seems to be close to the max (16 GB) often. I do (and have often on the 2.3) had many apps open when I'm doing desktop publishing/web development-publishing, like Photoshop, InDesign, Dreamweaver, Word, and a number of other running. No appreciable notice in the system slowness. A few spinning balls here and there but as with the 2.3, could have a ton of apps running.
One spinning ball incident I looked at the Activity Monitor and the RAM was at 13 - 14 GB. Running Cocktail to purge memory not in use only releases a few GB, BTW.
Since this MBPro is newly on the shelves, probably totally (duh) architecture, etc. So this may be normal and something I need to get use to unless problems arise.
Anyone think I should back up (not backup) and start over with the OS X and reinstall a clean/fresh copy on the boot volume and let the installer copy over my apps, folders, configurations, etc.?
BTW - this 2.8 may look a lot like my 2.3 but there's so much different I need to read up on the new stuff.
TomFYI - tried to do a clean install of Mavericks (noted in another thread) and the Installer said "Mavericks cannot be installed on this volume." What? Now I wondering if I messed up and should have made a copy of the OS that came on the MBPro if this is a different version of Mavericks.
PS: Memory issue is still there: at this time 12:60 GB out of 16:00 GB with very few applications running. ?????
Tom -
Adobe Premiere Pro CC 2014 keeps lagging and crashing
My Adobe Premiere Pro CC 2014 keeps lagging and crashing to a point where I cannot do my job. When I open my premiere file, I can work on my timeline for maybe two or three minutes before it lags, freezes, and then finally crashes. I'm at a loss of what exactly is causing my problem because I edit primarily H.264 files and my sequences are not complex in any sense of the word. I've been dealing with this for days and I cannot seem to find a solution. If anyone has any advice please let me know because I am desperate. Thank you.
Specs:
Model Name: Mac Pro
Model Identifier: MacPro6,1
Processor Name: Quad-Core Intel Xeon E5
Processor Speed: 3.7 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 10 MB
Memory: 16 GB
Boot ROM Version: MP61.0116.B05
SMC Version (system): 2.20f18
Illumination Version: 1.4a6Hi Dana,
Can you go to File-Project Settings-General and change the video renderer to Software Only Mode.
Check if that works or not.
Are you using any third party plug-in's for Premiere Pro?
Thank You
Arjun -
Why won't movies or shows play on my Macbook Pro mid 2014 w/ Retina Display??
I have a new Macbook Pro mid 2014 w/ Retina display and have not been able to play any movies via iTunes.
Am I missing something?Here is what I see...
-
What software do I need to install to play some games MacBook Pro Mid 2014
Hello, what software do I need to install to play some games - MacBook Pro Mid 2014. Games like : Alan Wake, Assassin's Creed, Boarderlands 2, FarCry series, Crysis, etc.
Assassin’s creed II and Borderlands 2 are in the Mac App Store.
The other’s don’t appear to be ported to OS X. You’d have to install Windows in one of the various ways, Bootcamp (native boot) or Virtualization (VMWare, Parallels, VirtualBox). Games under Virtualization probably don’t run well.
Also, see here http://paulthetall.com/far-cry-mac/ -
How do I install windows 7 on a macbook pro mid 2009 using bootcamp and no optical drive?
How do I install windows 7 on a macbook pro mid 2009 using bootcamp and no optical drive?
My optical drive is non-functional and I want to dual boot with win7. The only problem is my macbook does not boot from USB at all, even when I hold th ALT key down when it is starting up.
-I have a flashdrive with win7 on it.
-I mounted the ISO of win7 with toast for bootcamp to do its thing.Good luck.
Consider this a bump so that hopefully someone with better news spots your thread.
Allan -
Macbook pro mid 2014 (Magnet issue)
Hi guys
I have a macbook pro retina mid 2014 15", I've had this macbook pro for about 2 months and just yesterday i noticed a vibration/buzzing sound whilst on my lap on top of my macbook sleeve case, i noticed it made this noise when it was near the magnets on the sleeve case folding part. I wanted to know weather anyone else has had this issue/problem occur and if so what is causing that noise, and also does it effect anything internally.
Thanks, hope to hear some responses/answersReset PRAM. http://support.apple.com/kb/PH18761?viewlocale=en_US&locale=en_US
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
Best. -
i just replaced the hard drive on my macbook pro, reformatted new hard drive, installed a back up from time machine and now have kernel panic ( you must restart your computer) what do I need to do?
If you're able to boot, launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.
Select the most recent panic log under System Diagnostic Reports. Post the contents – the text, please, not a screenshot. For privacy’s sake, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post "shutdownStall" or "hang" reports.
If you can't boot in the usual way, try a safe boot. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
During startup, you’ll see a progress bar, and then the login screen, which appears even if you normally log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Safe mode is slower than normal, and some things won’t work at all.
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