MacBook Pro Mouse pad issue

Question

When I bought my mac book pro I bought apple care along with it. The guy on the phone told me that apple care will cover some physical damages as well thats why I paid for it. Now unfortunately, my touchpad is cracked( I am not sure why). When I went to apple store in Mission Viejo, CA, the technical assistant was rude with me and said he can not help. I bought apple product not because of the technology but for the customer care but I have to mention I had a worst experience of my life. I don't want to pay for my touchpad because I have apple care which is useless. I am not sure what to do now.  

Answer 1

Typically, most anything that's "cracked" - whether it's a cracked screen or keyboard - is thought to be the result of abuse. A touchpad rarely moves much, and they're hard to "crack" (unless something was dropped onto them). I'm not saying that your issue didn't happen just as you say, only that your main challenge is to prove it.
A mouse pad/track pad is typically touched or tapped, so this makes cracks harder to prove.
Applecare doesn't cover user caused damage; that's where your property's liability insurance comes in. Saying that you don't know how it happened isn't good enough; the Apple rep won't believe you until you show how the crack could have happened.
There have been incidents like this. Search the web ("mac mouse pad crack") and assemble your evidence. Then, based on this, go back to the Apple Store with your case.