MacBook Pro needs restart after wake up
I recently upgraded the hard drive (to 1TB) and RAM (to 8GB) of my late 2008 MacBook Pro, as well as performed a fresh install of Yosemite. My system has been running pretty fast and well; however, when I put my notebook to sleep and wake it up, it won't run programs. Files won't save, programs will quit before they start, and web pages won't load, and this is after wake up. When I restart the computer after this, it returns to normal working order. I can shut down and restart when I need to, but I would like to be able to use sleep/wakeup when I can (which was working fine when I had Mavericks and the older HDD and memory). I was wondering if this was a problem with Yosemite, as I have been seeing some issues with this functionality with the new OS, or if it is a problem with my new hardware. Thanks in advance.
Step 1
Take all the applicable steps in this support article. That's the starting point for any further efforts to solve the problem. Please read the whole article carefully (some of it is hidden by disclosure triangles) and don't skip any of the steps, including the ones under the heading "Additional troubleshooting." If you don't understand any of the steps, ask for guidance.
Step 2
If you're running OS X 10.8.5 or earlier, from the menu bar select
▹ System Preferences... ▹ Accessibility
If the checkbox at the bottom marked
Enable access for assistive devices
is checked, uncheck it and test.
If you're running OS X 10.9 or later, select
▹ System Preferences... ▹ Security & Privacy ▹ Privacy ▹ Accessibility
If any applications are listed on the right and have a checked box next to them, uncheck all the boxes and test. You may first have to click the padlock icon in the lower left corner of the window and authenticate as an administrator to unlock the settings.
Step 3
In the Energy Saver pane of System Preferences, uncheck the box marked
Put hard disks to sleep when possible
Step 4
If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.
If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main Recovery screen.
If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.
*The linked support article refers to OS X 10.10 ("Yosemite"), but the procedure is the same for OS X 10.7 ("Lion") and later.
Step 5
This and the next step must be taken as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ Diagnostic and Usage Messages
In the search box in the window's toolbar, enter "powerd" (without the quotes.)
You may see one or more lines like this:
com.apple.message.signature: Platform Failure
If you do see that, and you did everything in the preceeding steps, then you're dealing with an internal hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.
Step 6
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that heading, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down.
You may see one or more reports with a name that begins with "Sleep Wake Failure" followed by a date. Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
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Macbook Pro needs restart after sleep...
My Macbook Pro has starting doing this thing where the screen will go darker and it will tell me I need to restart by holding the power button. It happens pretty often when the computer wakes up from being in sleep mode. What's the deal?
Here's a console log detailing a wake sequence with failed Bluetooth and USB.
11/29/07 5:58:05 AM kernel hibernatepage_listsetall start
11/29/07 5:58:05 AM kernel hibernatepage_listsetall time: 334 ms
11/29/07 5:58:05 AM kernel pages 255568, wire 58460, act 36514, inact 14866, zf 73, throt 0, could discard act 17321 inact 127821 purgeable 513
11/29/07 5:58:05 AM kernel hibernatepage_listsetall found pageCount 109913
11/29/07 5:58:05 AM kernel IOHibernatePollerOpen, mlget_interruptsenabled 0
11/29/07 5:58:05 AM kernel IOHibernatePollerOpen(0)
11/29/07 5:58:05 AM kernel writing 109692 pages
11/29/07 5:58:05 AM kernel image1Size 125079040
11/29/07 5:58:05 AM kernel all time: 4800 ms, comp time: 2057 ms, deco time: 0 ms,
11/29/07 5:58:05 AM kernel image 208890368, uncompressed 449298432 (109692), compressed 207754412 (46%), sum1 6d35adf1, sum2 4ccdde5c
11/29/07 5:58:05 AM kernel hibernatewriteimage done(0)
11/29/07 5:58:05 AM kernel sleep
11/29/07 5:58:05 AM kernel System Wake
11/29/07 5:58:05 AM kernel [IOAppleBluetoothHIDDriver][setReportWL][00-0a-95-3a-e1-ba] Could not send DATA command via interrupt channel
11/29/07 5:58:06 AM mDNSResponder[15] setsockopt - IPMULTICASTIF error 10.37.129.2 -1 errno 49 (Can't assign requested address)
11/29/07 5:58:06 AM mDNSResponder[15] mDNSPlatformSendUDP sendto failed to send packet on InterfaceID 00815600 en2/4 to 224.0.0.251:5353 skt 7 error -1 errno 49 (Can't assign requested address) 2256359361
11/29/07 5:58:06 AM mDNSResponder[15] setsockopt - IPMULTICASTIF error 10.211.55.2 -1 errno 49 (Can't assign requested address)
11/29/07 5:58:06 AM mDNSResponder[15] mDNSPlatformSendUDP sendto failed to send packet on InterfaceID 00819600 en3/4 to 224.0.0.251:5353 skt 7 error -1 errno 49 (Can't assign requested address) 2256359361
11/29/07 5:58:06 AM mDNSResponder[15] setsockopt - IPMULTICASTIF error 10.37.129.2 -1 errno 49 (Can't assign requested address)
11/29/07 5:58:06 AM mDNSResponder[15] mDNSPlatformSendUDP sendto failed to send packet on InterfaceID 00815600 en2/4 to 224.0.0.251:5353 skt 7 error -1 errno 49 (Can't assign requested address) 2256359361
11/29/07 5:58:06 AM mDNSResponder[15] setsockopt - IPMULTICASTIF error 10.211.55.2 -1 errno 49 (Can't assign requested address)
11/29/07 5:58:06 AM mDNSResponder[15] mDNSPlatformSendUDP sendto failed to send packet on InterfaceID 00819600 en3/4 to 224.0.0.251:5353 skt 7 error -1 errno 49 (Can't assign requested address) 2256359361
11/29/07 5:58:10 AM kernel AppleYukon2: 00000000,00000000 sk98osx_dnet - recovering from missed interrupt
11/29/07 5:58:12 AM kernel AppleUSBHub::setPowerState(0x460e800, 2 -> 4) timed out after 10495 ms
11/29/07 5:58:12 AM kernel EIR is not supported.
11/29/07 5:58:16 AM kernel AppleYukon2: 00000000,00000000 sk98osx_dnet - recovering from missed interrupt
11/29/07 5:58:17 AM authorizationhost[302] Failed to authenticate user cshotton (tDirStatus: -14090).
11/29/07 5:58:21 AM /usr/sbin/spindump[369] process 36 is being monitored
11/29/07 5:58:26 AM authorizationhost[302] Failed to authenticate user cshotton (tDirStatus: -14090).
11/29/07 5:58:33 AM authorizationhost[302] Failed to authenticate user cshotton (tDirStatus: -14090).
11/29/07 5:58:36 AM com.apple.SecurityServer[20] Failed to authorize right system.login.screensaver by client /System/Library/CoreServices/loginwindow.app for authorization created by /System/Library/CoreServices/loginwindow.app.
11/29/07 5:58:36 AM /usr/sbin/spindump[369] process 36 is being no longer being monitored
11/29/07 5:58:37 AM kernel hibernate image path: /var/vm/sleepimage
11/29/07 5:58:37 AM kernel sizeof(IOHibernateImageHeader) == 512
11/29/07 5:58:37 AM kernel Opened file /var/vm/sleepimage, size 2147483648, partition base 0xc805000, maxio 400000
11/29/07 5:58:37 AM kernel hibernate image major 14, minor 2, blocksize 512, pollers 4
11/29/07 5:58:37 AM kernel hibernateallocpages flags 00000000, gobbling 0 pages
11/29/07 5:58:42 AM kernel System SafeSleep
11/29/07 5:58:51 AM kernel hibernatepage_listsetall start
11/29/07 5:58:51 AM kernel hibernatepage_listsetall time: 332 ms
11/29/07 5:58:53 AM kernel pages 261630, wire 58337, act 42003, inact 12349, zf 74, throt 0, could discard act 18090 inact 127958 purgeable 2819
11/29/07 5:58:53 AM mDNSResponder[15] Note: Frequent transitions for interface en2 (FE80:0000:0000:0000:021C:42FF:FE00:0000); network traffic reduction measures in effect
11/29/07 5:58:53 AM kernel hibernatepage_listsetall found pageCount 112763
11/29/07 5:58:53 AM mDNSResponder[15] Note: Frequent transitions for interface en3 (FE80:0000:0000:0000:021C:42FF:FE00:0001); network traffic reduction measures in effect
11/29/07 5:58:53 AM kernel IOHibernatePollerOpen, mlget_interruptsenabled 0
11/29/07 5:58:53 AM kernel IOHibernatePollerOpen(0)
11/29/07 5:58:53 AM kernel writing 112542 pages
11/29/07 5:58:53 AM kernel image1Size 125406208
11/29/07 5:58:53 AM kernel all time: 4773 ms, comp time: 2131 ms, deco time: 0 ms,
11/29/07 5:58:53 AM kernel image 216278016, uncompressed 460972032 (112542), compressed 215103712 (46%), sum1 491547db, sum2 bfc88fc9
11/29/07 5:58:53 AM kernel hibernatewriteimage done(0)
11/29/07 5:58:53 AM kernel sleep
11/29/07 5:58:53 AM kernel System Wake
11/29/07 5:58:56 AM mDNSResponder[15] Note: Frequent transitions for interface en1 (172.30.2.41); network traffic reduction measures in effect
11/29/07 5:58:56 AM mDNSResponder[15] Note: Frequent transitions for interface en1 (FE80:0000:0000:0000:021C:B3FF:FEC5:BB5E); network traffic reduction measures in effect
11/29/07 5:58:58 AM kernel AppleYukon2: 00000000,00000000 sk98osx_dnet - recovering from missed interrupt
11/29/07 5:59:00 AM kernel [IOAppleBluetoothHIDDriver][setReportWL][00-0a-95-3a-e1-ba] Could not send DATA command via interrupt channel
11/29/07 5:59:03 AM kernel AppleUSBHub::setPowerState(0x460e800, 2 -> 4) timed out after 10964 ms
11/29/07 5:59:03 AM kernel EIR is not supported.
11/29/07 5:59:06 AM kernel AppleYukon2: 00000000,00000000 sk98osx_dnet - recovering from missed interrupt
11/29/07 5:59:08 AM /usr/sbin/spindump[369] process 36 is being monitored
11/29/07 5:59:10 AM /usr/sbin/spindump[369] process 36 is being no longer being monitored
11/29/07 6:00:23 AM kernel BT_USB Controller: SuspendDevice(0) failed with error e0004051
11/29/07 6:00:23 AM kernel BT_USB Controller: SuspendDevice(0) we are still connected to our hub so .. plain reset 0x4693a00
11/29/07 6:00:54 AM kernel CSRUSBBluetoothHCIController::setPowerState(0x4704000, 1 -> 2) timed out after 50695 ms
11/29/07 6:03:39 AM /usr/sbin/ocspd[390] starting -
My Macbook Pro keeps restarting after upgrading it to Yosemite!
Hi, I have Macbook Pro 13-inch early 11, and the only thing that I have upgraded is the ram to 16Gb.
When I start upgrading the ox to Yosemite I headed to few problems (like it was stoked on 1 more minute for over 30 min so i had to restart my mac and start the installation again and again the same problem but this time i wated for 45 mins and finally it was installed. When for the first time it came to that screen so i can choose my user name and type my password nothing worked so i had to restart the mac AGAIN! Finally it worked but way slower than the last ox.)
After a day and two my mac started to restart it self for over 10 times in like 4 hours! It didnt mater if i was working on something using different apps or just listing to music, or just by closing the mac all of sudden i would hear the restart sound for no reason! So now it got better and it not like over 10 times in few hours but it still does several times a day specially when i close my mac. After the restart the only thing that tells me that your mac was restarted due to a problem and do you wanna report it and etc.
I would really appreciate if someone helps me with this stupid problem cause it really is annoying me and im keep loosing my work in middle of working on them.
Thanks!
Btw, im running bootcamp also but i dont use it that much but i beleive i had that problem when im ruuning the boot camp also!I'm not sure if this is what you wanted though
Sat Oct 18 11:36:44 2014
*** Panic Report ***
panic(cpu 2 caller 0xffffff800521e80a): Kernel trap at 0xffffff8005207171, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000020000000038, CR3: 0x00000004460b5004, CR4: 0x00000000000626e0
RAX: 0x00000000000007f8, RBX: 0xffffff801c1c55c0, RCX: 0x0000000000000000, RDX: 0x0000000000000020
RSP: 0xffffff81ee7abbb0, RBP: 0xffffff81ee7abc30, RSI: 0x000000000017ad01, RDI: 0x000000000017ad2e
R8: 0x0000000000000000, R9: 0xffffff801c19bd80, R10: 0x000000000000088d, R11: 0x00000000257f841c
R12: 0x00007fe471a29000, R13: 0xffffff801c1c55c0, R14: 0x0000020000000000, R15: 0x0000000000000020
RFL: 0x0000000000010202, RIP: 0xffffff8005207171, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0x0000020000000038, Error code: 0x0000000000000000, Fault CPU: 0x2
Backtrace (CPU 2), Frame : Return Address
0xffffff81ee7ab860 : 0xffffff800513a811
0xffffff81ee7ab8e0 : 0xffffff800521e80a
0xffffff81ee7abaa0 : 0xffffff800523a443
0xffffff81ee7abac0 : 0xffffff8005207171
0xffffff81ee7abc30 : 0xffffff80051a6d22
0xffffff81ee7abd00 : 0xffffff80051a4419
0xffffff81ee7abf20 : 0xffffff800521ec9c
0xffffff81ee7abfb0 : 0xffffff800523a355
BSD process name corresponding to current thread: mdworker
Mac OS version:
14A389
Kernel version:
Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64
Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61
Kernel slide: 0x0000000004e00000
Kernel text base: 0xffffff8005000000
__HIB text base: 0xffffff8004f00000
System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
System uptime in nanoseconds: 2811383340540
last loaded kext at 74402393740: com.apple.driver.AppleHWSensor 1.9.5d0 (addr 0xffffff7f87418000, size 36864)
last unloaded kext at 249516878415: com.apple.driver.AppleUSBUHCI 656.4.1 (addr 0xffffff7f85f71000, size 65536)
loaded kexts:
com.globaldelight.driver.BoomDevice 1.1
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.37
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.3.0f10
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.ApplePolicyControl 3.7.21
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.0f10
com.apple.driver.AppleIntelHD3000Graphics 10.0.0
com.apple.driver.AppleBacklight 170.4.12
com.apple.driver.AppleMCCSControl 1.2.10
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleHDA 266.5
com.apple.driver.AppleIntelSNBGraphicsFB 10.0.0
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleHV 1
com.apple.driver.AppleMikeyDriver 266.5
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 327.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.7.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.5
com.apple.driver.AppleUSBHub 705.4.1
com.apple.driver.AppleSDXC 1.6.5
com.apple.driver.AirPort.Brcm4331 800.20.24
com.apple.iokit.AppleBCM5701Ethernet 10.1.2b3
com.apple.driver.AppleUSBEHCI 705.4.14
com.apple.driver.AppleAHCIPort 3.0.7
com.apple.driver.AppleFWOHCI 5.5.2
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.AppleGraphicsDeviceControl 3.7.21
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.0f10
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleGraphicsControl 3.7.21
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.driver.DspFuncLib 266.5
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOSurface 97
com.apple.iokit.IOBluetoothFamily 4.3.0f10
com.apple.iokit.IOAudioFamily 200.6
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleHDAController 266.5
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOHDAFamily 266.5
com.apple.driver.IOPlatformPluginFamily 5.8.0d49
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleUSBMultitouch 245.2
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.CoreStorage 471
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.0
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.1
com.apple.iokit.IO80211Family 700.52
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.7.0
com.apple.iokit.IOFireWireFamily 4.5.6
com.apple.iokit.IOUSBFamily 705.4.14
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 389.1
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm 1
com.apple.kec.pthread 1
System Profile:
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.24)
Bluetooth: Version 4.3.0f10 14890, 3 services, 19 devices, 1 incoming serial ports
Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1333 MHz, 0x859B, 0x43543130323436344246313333392E433136
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1333 MHz, 0x859B, 0x43543130323436344246313333392E433136
USB Device: Hub
USB Device: Mass Storage Device
USB Device: IR Receiver
USB Device: Hub
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
USB Device: FaceTime HD Camera (Built-in)
Serial ATA Device: Hitachi HTS545032B9A302, 320.07 GB
Serial ATA Device: OPTIARC DVD RW AD-5970H, 3.34 GB
Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.3 GHz, 16 GB, SMC 1.68f99
Network Service: AirPort, AirPort, en1
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB -
My macbook pro keeps restarting after i put it to sleep.
I have a Macbook pro 15" retina display. I began to have this problem after i installed Yosemite, I put it to sleep and after 20 minutes aproximately, it restarts. Sounds, light, everything.
At first i tought it happened only when i left the screen open, but Even with the screen closed it restarts. I put it to sleep and then, suddenly, i heard the sound of restarting and i verified it when i opened the screen and there was a message that it had occured a problem and the system had to restart.
It didn´t happened with Mavericks.
Any suggestions? please help me.
Thank youI have a Macbook pro 15" retina display. I began to have this problem after i installed Yosemite, I put it to sleep and after 20 minutes aproximately, it restarts. Sounds, light, everything.
At first i tought it happened only when i left the screen open, but Even with the screen closed it restarts. I put it to sleep and then, suddenly, i heard the sound of restarting and i verified it when i opened the screen and there was a message that it had occured a problem and the system had to restart.
It didn´t happened with Mavericks.
Any suggestions? please help me.
Thank you -
Macbook Pro random restart during wake from Safe Sleep
When my Macbook Pro is waking up from Safe Sleep, sometimes it spontaneously restarts halfway through the process. The Safe Sleep progress bar gets half way, then you hear the startup chime, and then the login screen appears. Obviously, all my unsaved but supposedly 'safe' work is lost at that point.
Hello there DaveWoo,
It sounds like your computer is occasionally restarting on its own when you wake it from sleep. There can be a number of reasons for this to happen, and I recommend you use the following article to help you resolve or isolate the issue. Its pretty thorough and has a lot of information.
OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem."
http://support.apple.com/kb/HT200553?viewlocale=en_US
Thank you for using Apple Support Communities.
All the best,
Sterling -
My Macbook Pro wont restart after a system update
I bought a macbook pro in November 2012. I did a the most recent mountion lion system update. It will only shutdown by holding the button. When booted, after entering my password for the user, the mac will run but the screen is black. The commands or trackpad do not respond.
What do I do?First you should try to back up anything in your hard drive that is really essential, like files you can't afford to lose. Then I'd try to boot into recovery mode, which you do by restarting and holding down command R (I think. I've gone to bed so I'm doing this from my phone. But you can google recovery mode. ) once you have booted up in recovery mode, use disc utility (it will be very apparent where that is) and repair your hard drive and permissions, and then try to start up normally. The fact that the computer did start up in safe mode is pretty good evidence that there is a problem with some third-party software that you have previously installed, so this may require a trial and error process to find out what that software is that is causing the problem.
-
Macbook Pro Constantly Restarting after Upgrading to Mavericks
Upgraded this afternoon and Macbook will not stay up for more that 3 minutes before restarting and giving the message that it is restarting because of a problem.
Known GPU problems with MacBook Pro 15" Mid 2010 systems
https://discussions.apple.com/docs/DOC-5681 -
Macbook pro crash/restart after i install Mavericks
When i open some application my macbook going to crash.
please adviceThe startup disk may need repairing ...
Launch Disk Utility located in HD > Applications > Utilities
Select the startup disk on the left then select the First Aid tab.
Click: Verify Disk (not Verify Disk Permissions)
If DU reports errors, restart your Mac while holding down the Command + R keys. From there you can access the built-in utilities to repair the disk using OS X Recovery -
Why does my MacBook Pro Force Restart After I Manually Shut it Down?
I don't understand. At night when I shut down my computer, the force restart screen comes up and its killing me. I always have external HD's plugged in, so I know this is not good for them either. Please help!
I would recommend that you run your Disk Utility. You can find this under Finder<Applications<Utilities and then Disk Utility. I have had fore restarts happen to me and after running this it went away. Just make sure you select the hard drive you suspect is giving you issues.
Hope this helps! - Nate -
My Macbook Pro mid 2009 after installing mavricks restarts instead of shutdown !
My Macbook Pro mid 2009 after installing mavricks restarts instead of shutdown !
The strange also that after shut it down with the power button & close the laptop screen, If i connected the power cord the laptop start booting !
I've reseted the SMC & PRAM but still the problem
Also repaired the disk permissions !
Please advice what shoudl i do ?
Note: alot of times while the laptop in sleep mode i hear the fans !, and it goes very hot if i put it in my laptop bag in sleep mode !
Regards
My Mac info:
- 15 inch.
- Mid 2009
- 2.8 Ghz Intel Core 2 Duo.
- 8 GB 1067 MHz DDR3.
- NVIDIA GeForce 9400M 256 MB + NVIDIA GeForce 9600M GT 512 MB.Classic kernel panics. Run the Apple Hardware Test suite, extended tests at least twice, followed by Rember. See
OS X About kernel panics,
Technical Note TN2063: Understanding and Debugging Kernel Panics,
Mac OS X Kernel Panic FAQ,
Resolving Kernel Panics,
How to troubleshoot a kernel panic, and
Tutorial: Avoiding and eliminating Kernel panics for more details. -
MacBook Pro Retina won't wake after after sleeping!
On most occasions after my 13" MacBook Pro Retina has been put to sleep (by closing lid or pressing Power button) overnight it will not wake up again until I have reset the Systems Management Controller. Opening the lid, or Power button or Space bar still leaves a black screen.
My wife's new 11" MacBook Air suffers similar problems even after our local Apple Store reinstalled Mavericks in an attempt to resolve the problem..
Any thoughts on a solution would be gratefully received - thanks.Mac Pro is not the same as the notebook MacBook Pro
More Like This - from side bar
Re: my 2012 macbook pro takes forever to wake up after sleeping overnight
Re: Retina MacBook Pro hang time on wake.
Re: Retina MacBook Pro wont wake from sleep
Re: Retina Macbook Pro Freezes after sleeping...
Re: Macbook pro retina crash when wake up from longtime sleeping -
The title says it all! After installing the new Mavericks update, I cannot put my MacBook Pro to sleep after a single press of the Power Button like before. Does it have something to do with this update or my MacBook Pro? Or do I have to change something in Settings?
Any help would be appreciated.
Thanks!Send your opinion to Apple.
But remember that there are others.
A moment is a medieval unit of time equal to 1.5 minutes or 1/40 of an hour. This reckoning is derived from the work of Bartholomeus Anglicus, writing in 1240 that each hour was divided into four points, each point into ten moments, each moment into twelve ounces, and each ounce into 47 atoms.
In modern English it usually refers to "a short period of time",[2] the exact length remaining ambiguous. -
Macbook Pro keeps restarting when watching videos online
My Mid 2011 13in, 500GB HD, 16GB Ram Macbook Pro keeps restarting whenever I'm watching videos online be it Youtube, or Xfinity or anyother video site. Browsing online works fine, nothing happens. I also watched a movie I had on my harddrive and that worked fine as well. The problem is with online video. I even tried it on both Chrome and Safari and I still get the same result. This started about 3 days ago now my Macbook restarts around 8-10 times a day. It has become a constant hassle that I had no issues with before. After it restarts it leaves a Kernel Panic Report reading: Can anyone help me figure out what the problem might be? Please and thank you.
Anonymous UUID: 670FCAE9-F1F5-AE74-F5F5-8A8512EB1FFF
Sat Jan 11 19:52:29 2014
panic(cpu 1 caller 0xffffff800d4dc19e): Kernel trap at 0xffffff800d48f983, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffffa014384240, CR3: 0x00000000440f6031, CR4: 0x00000000000606e0
RAX: 0xffffffa014384230, RBX: 0xffffff802f6bd840, RCX: 0x00000000092e0000, RDX: 0xffffff800dad0180
RSP: 0xffffff81de6abca0, RBP: 0xffffff81de6abd40, RSI: 0x0000000000000000, RDI: 0xffffff800dad0180
R8: 0xffffff802e2b14c0, R9: 0xffffff802e1adfb0, R10: 0xffffff800dad15f0, R11: 0x0000000000000003
R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0x0000000000000080, R15: 0xffffffa014384230
RFL: 0x0000000000010283, RIP: 0xffffff800d48f983, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffffa014384240, Error code: 0x0000000000000000, Fault CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff81de6ab930 : 0xffffff800d422f69
0xffffff81de6ab9b0 : 0xffffff800d4dc19e
0xffffff81de6abb80 : 0xffffff800d4f3606
0xffffff81de6abba0 : 0xffffff800d48f983
0xffffff81de6abd40 : 0xffffff800d495493
0xffffff81de6abd70 : 0xffffff800d48ec5d
0xffffff81de6abda0 : 0xffffff800d48deac
0xffffff81de6abde0 : 0xffffff800d47de5c
0xffffff81de6abef0 : 0xffffff800d481e9f
0xffffff81de6abf20 : 0xffffff7f8de9e594
0xffffff81de6abf50 : 0xffffff800d83de23
0xffffff81de6abfb0 : 0xffffff800d4f3e06
Kernel Extensions in backtrace:
com.apple.kec.pthread(1.0)[619F6A5D-FFA2-3B59-9993-958FD7154B83]@0xffffff7f8de9 d000->0xffffff7f8dea7fff
BSD process name corresponding to current thread: fseventsd
Mac OS version:
13B42
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x000000000d200000
Kernel text base: 0xffffff800d400000
System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
System uptime in nanoseconds: 83564068609
last loaded kext at 71031353796: com.apple.driver.AudioAUUC 1.60 (addr 0xffffff7f8ea2c000, size 32768)
loaded kexts:
com.symantec.kext.ips 3.2f8
com.symantec.kext.pf 4.2.1f7
com.symantec.kext.internetSecurity 1.3.2f5
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AGPM 100.14.11
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDAHardwareConfigDriver 2.5.3fc1
com.apple.driver.ApplePolicyControl 3.4.12
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleHDA 2.5.3fc1
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleIntelHD3000Graphics 8.1.8
com.apple.iokit.IOBluetoothUSBDFU 4.2.0f6
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleIntelSNBGraphicsFB 8.1.8
com.apple.driver.AppleThunderboltIP 1.0.10
com.apple.driver.AppleMuxControl 3.4.12
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleMikeyDriver 2.5.3fc1
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyEventDriver 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 325.7
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.6.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleSDXC 1.4.0
com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleUSBEHCI 650.4.1
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AppleUSBUHCI 650.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.5.3fc1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleThunderboltEDMSink 1.2.1
com.apple.driver.AppleThunderboltDPOutAdapter 2.5.0
com.apple.driver.AppleHDAController 2.5.3fc1
com.apple.iokit.IOHDAFamily 2.5.3fc1
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.driver.AppleGraphicsControl 3.4.12
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IOSurface 91
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.AppleThunderboltDPInAdapter 2.5.0
com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.0
com.apple.driver.AppleUSBMultitouch 240.6
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.driver.AppleThunderboltNHI 1.9.2
com.apple.iokit.IOThunderboltFamily 2.8.5
com.apple.iokit.IO80211Family 600.34
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b4
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.4 GHz, 16 GB, SMC 1.68f99
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1333 MHz, 0x0000, 0x4B425F38475F44335F313333335F43390000
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1333 MHz, 0x0000, 0x4B425F38475F44335F313333335F43390000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 15 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: TOSHIBA MK5065GSXF, 500.11 GB
Serial ATA Device: HL-DT-ST DVDRW GS31N
USB Device: Hub
USB Device: IR Receiver
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1Before this, it said the hard drive died. However, replacing the brackets allowed me to continue using the original hard drive.
If the hard drive died, replacing a bracket (whatever that means) could not possibly have revived it.
The panic log indicates a hardware fault, probably in the mass-storage subsystem.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.
Print the first page of the panic report and bring it with you.
Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional — ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
*An SSD doesn't need to be zeroed. -
Macbook Pro randomly restarting since installing Mavericks
Hi guys,
I've got a mid-2010 Macbook Pro. Since I installed Mavericks, about 6 months ago, it's started restarting at random (it just goes black and then goes through the reboot cycle. Sometimes it can happen a few times in the same hour - sometimes once a week. It doesn't seem related to what programs I have open or how hot it is running. It often happens a few minutes after the machine has awoken from sleep, but this isn't always the case.
I was convinced that this was due to the faulty nVidia chip which was included in some mid-2010 MBPs so I took it to the Apple genius bar and showed them this KB article: http://support.apple.com/kb/TS4088 (having first done a clean install of OSX).
They ran "VST (Video System Test) 1.0.3v5 for Macbook Pro (15-inch, mid-2010)" and it passed. They then took the laptop into the back room and "ran some more hardware tests", all of which passed too.
I bought the machine back to my house and started reinstalling software. About 10 minutes ago it restarted itself again (with the same GPU panic message and GPUPanic.cpp:127 line). The only difference between this restart and those before I reinstalled Mavericks is that the previous restarts would be proceeded by a "your computer needs to restart because of a problem" whereas just now no message was displayed until the computer fully rebooted, and then a "your computer was rebooted because of an issue" message was displayed.
I've only installed a few pieces of software, and nothing that I thought would mess with the graphics drivers.
Could anyone please take a look at my logs and see if anything looks amiss? The genius has stressed that it cannot be hardware related so hopefully somebody will spot something.
The only other thing perhaps worth mentioning is that I have 3rd party RAM and a 3rd party SSD harddrive in there. Could either of these be responsible?
Thanks,
Joe
Anonymous UUID: 112D7FC7-B91E-2EB6-6443-E61C57788FB0
Sun Mar 9 20:14:08 2014
panic(cpu 1 caller 0xffffff7f8c3a7fb0): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00610210: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80fc06d000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.35/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 1), Frame : Return Address
0xffffff80fbc230b0 : 0xffffff800a022fa9
0xffffff80fbc23130 : 0xffffff7f8c3a7fb0
0xffffff80fbc23200 : 0xffffff7f8aa22eab
0xffffff80fbc232c0 : 0xffffff7f8aaec49a
0xffffff80fbc23300 : 0xffffff7f8aca40e5
0xffffff80fbc23330 : 0xffffff7f8aca4e10
0xffffff80fbc23370 : 0xffffff7f8a9ffaa0
0xffffff80fbc23490 : 0xffffff7f8aa0047c
0xffffff80fbc23520 : 0xffffff7f8a9fd83b
0xffffff80fbc23560 : 0xffffff7f8a9fd7ab
0xffffff80fbc23600 : 0xffffff7f8aa27506
0xffffff80fbc23800 : 0xffffff7f8aa28386
0xffffff80fbc238e0 : 0xffffff7f8b9aa9c2
0xffffff80fbc23920 : 0xffffff7f8b9ba37f
0xffffff80fbc23940 : 0xffffff7f8b9e833b
0xffffff80fbc23980 : 0xffffff7f8b9e839b
0xffffff80fbc239c0 : 0xffffff7f8b9bfe15
0xffffff80fbc23a10 : 0xffffff7f8b98bb5e
0xffffff80fbc23aa0 : 0xffffff7f8b987ae7
0xffffff80fbc23ad0 : 0xffffff7f8b985636
0xffffff80fbc23b00 : 0xffffff800a4cbe03
0xffffff80fbc23b90 : 0xffffff800a4cdcff
0xffffff80fbc23bf0 : 0xffffff800a4cb81f
0xffffff80fbc23d40 : 0xffffff800a0b6558
0xffffff80fbc23e50 : 0xffffff800a026bf1
0xffffff80fbc23e80 : 0xffffff800a0139f5
0xffffff80fbc23ef0 : 0xffffff800a01e043
0xffffff80fbc23f70 : 0xffffff800a0c976d
0xffffff80fbc23fb0 : 0xffffff800a0f3b46
Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.4.35)[1BFF66C1-65E4-3BB3-9DEE-B61C3137019B]@ 0xffffff7f8c39a000->0xffffff7f8c3acfff
dependency: com.apple.driver.AppleGraphicsControl(3.4.35)[09897896-ACBD-36B5-B1D4-0CCC4000E 3B3]@0xffffff7f8c392000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f8a928000
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8a6bb000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f8a980000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f8c395000
com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f8a9d3000->0xffffff7f8ac3bfff
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8a6bb000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f8a9c3000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f8a980000
com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56 A3A4AC]@0xffffff7f8ac46000->0xffffff7f8aeeffff
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f8a9d3000
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8a6bb000
com.apple.GeForceTesla(8.2.4)[B6C71E9A-E304-354B-80AD-C69C9032D367]@0xffffff7f8 b96a000->0xffffff7f8ba34fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8a6bb000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f8a9c3000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f8a980000
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f8a9d3000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
13C64
Kernel version:
Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
Kernel slide: 0x0000000009e00000
Kernel text base: 0xffffff800a000000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 11037347284434
last loaded kext at 10348497566362: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f8c4f6000, size 49152)
last unloaded kext at 10463845022096: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f8c4f6000, size 32768)
loaded kexts:
com.apple.filesystems.smbfs 2.0.1
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.3f10
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AGPM 100.14.15
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleMikeyDriver 2.6.0f1
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleHDA 2.6.0f1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleIntelHDGraphics 8.2.4
com.apple.driver.AppleHWAccess 1
com.apple.GeForceTesla 8.2.4
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleMuxControl 3.4.35
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleIntelHDGraphicsFB 8.2.4
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBCardReader 3.4.1
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 325.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.driver.AppleUSBHub 666.4.0
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.AppleGraphicsDeviceControl 3.4.35
com.apple.driver.DspFuncLib 2.6.0f1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.5fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothFamily 4.2.3f10
com.apple.nvidia.classic.NVDANV50HalTesla 8.2.4
com.apple.nvidia.classic.NVDAResmanTesla 8.2.4
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.driver.AppleHDAController 2.6.0f1
com.apple.iokit.IOHDAFamily 2.6.0f1
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleGraphicsControl 3.4.35
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.7.0d10
com.apple.driver.AppleSMC 3.1.8
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IO80211Family 630.35
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOUSBFamily 675.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 1.58f17
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: OCZ-VERTEX2, 240.06 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Internal Memory Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Hub
USB Device: IR Receiver
USB Device: Built-in iSight
Thunderbolt Bus:I just wanted to share my experiences with Apple recently.
To give some background: my mid-2010 Macbook Pro started restarting randomly after I upgraded to Mavericks and the logs indicated that it was the GPU issue. I am currently residing in Dublin so my nearest Apple store is over 100 miles away in Belfast (a 2-3 hour drive or train journey).
I first took the machine to the Apple store on the 8th March, having first made an appointment at the Genius Bar. I had entered details of the issue into the concierge system and the Genius seemed to know what he was dealing with. He ran the GPU test - which it promptly passed - but, after this point, I didn't see the Genius again as he disappeared into a back room, never to return.
About 20 minutes later (as I was beginning to get annoyed) someone else came and asked if I was being helped. I explained the situation to him and he hurriedly offered to "take it in the back to run further tests". I agreed and left the machine with him - but in all the kerfuffle I left my charger behind.
I went back and collected my laptop as the store was closing. I briefly discussed the test results with a different Genius, who suggested that it must be a software issue. He said that - as I had restored the OS to factory settings before the visit - it was most probably fixed. Given that it had not restarted since I restored the machine (the night before), I agreed and left.
Unfortunately, I didn't realise that I'd forgotten my charger until I got home. I called the store the next day but was told that it's "not Apple policy" to post things out and that if I wanted the charger I'd have to collect it from the store myself. I was then told that it would probably be better for me to "just buy a new one" given the distance involved!
Anyway, the next day I was reinstalling some software and the machine restarted again. I made a post on here and was told that the logs still suggested a faulty GPU, and that the Genius should have spotted it.
So I made another trip to Belfast!
First, I tried to collect my charger. After some crossed wire between staff members, it turned out that someone had labelled my charger and left it on the side for me to collect, but then someone else had then thrown it away. To Apple's credit, however, they gave me a new one off the shelf without hesitation.
Next, the Genius ran the same test again and this time it failed. I asked the Genius why it would be the case that the EXACT same test would pass one day and fail the next but he didn't have any ideas. It is *my* theory that the test not only checks the GPU itself, but also looks in the log folder for logs that indicate a faulty GPU and that, by restoring the OS before I took it in, I effectively "cleared" this folder and made it impossible to detect.
Anyway, he next mentioned that it was out of warranty and that I would need to pay for a repair. However, I had a printout from the trading standards site which outlined the Sale of Goods act and how (under UK law) we are protected for 6 years from purchase if a product is defective. He spoke to a couple of managers and agreed to replace the motherboard without charge.
Next, he wanted proof that I'd purchased the machine directly from the Apple website, as apparently their records only go back 18 months (!). Unfortunately, I lost some emails a couple of years back and no longer had the receipt but - after another discussion with managers - he agreed to proceed anyway.
He then said that I would have to come and collect the machine in a few days. The trading standards guidelines say that the RETAILER is responsible for arranging collection and delivery of the faulty product so I asked whether they could ship it to Dublin. However, he argued that to do this I would have to rearrange everything through AppleCare and have them collect/deliver the machine. So, having gotten this far (and not wanting them to change their minds), I just agreed.
Anyway, I received an email saying that it was ready a few days later so I went back to Belfast again and collected it. So far (touch wood) it's been working perfectly and without a single restart.
So, the things to remember:
1) The test may not detect the issue the first time but that doesn't mean it's not there
2) Restoring OSX to factory settings MAY impede the ability for the test to detect the issue
3) It doesn't matter if you're out of warranty if you're covered by Consumer Law (check out the law in your country)
4) Don't leave your charger in the Apple store!
NB: I'm not a lawyer, of course, and none of this constitutes legal advice; I'm just hoping it will help some people as there seem to be a LOT of folks having this issue. -
On starting up, my macbook pro shuts down after 25 seconds of booting up.
Hi there. On starting up, my macbook pro shuts down after 25 seconds of booting up. The time bar comes on for a while before it simply goes blank and switches off without any notification. Battery iappears charged. Could it be a virus? Help please!! O
Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Mountain Lion or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless.
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