Macbook pro"No Airport Card Installed"

So my macbook pro has a grocery list of problems wrong with it, it constantly freezes and shuts down on me and it has a really hard time picking up wireless internet no matter where I am. Also part of the back of it is broken (from being in the car when I was in an accident) But the guys at the apple store say that is just more of a cosmetic issue and it shouldn't hurt how it works. But it has been getting worse every day and in this past week it has been shutting down and freezing more than ever, sometimes I have to even take the battery out in order to shut it down when it freezes. But yesterday when I opened it up it read "no airport card installed", so I got on the phone with a guy I know who knows everything there is to know about macs and he told me to go under system preferences and delete my airport then restart my computer to reset the PRAM and then add another airport under system preferences I did and that worked perfectly last night and restored everything back to normal. Then this morning it did the same thing so I reset the PRAM again and it worked(which I had to do mulitple times whenever I would open my laptop back up)but then this last time it didn't work. And I cant find the airport anywhere under system preferences/network. I've ran disk utility and repaired disk permissions and nothing has worked. I'm out of town right now but I plan on taking it into the apple store as soon as I get back.

I should clarify ... I had this same problem on the old drive but only after restarting from boot camp. But an old platter hard drive is simply too slow to bother with boot camp for my needs, so I just went back to OS X only.
It hasn't been an issue since last Christmas when I first noticed it. Since then, I've had every single part of this Macbook Pro replaced except for the battery, battery cover, and back panel plate. Some components were replaced multiple times. But it's not been a problem because I haven't been using boot camp.
I really don't see how it could be a hardware issue when it only happens during restarts, not during cold boots ... and only happens going from Windows to OS X, not the other way. Could be something in a hardware check from cold boot that doesn't happen on a soft reset.
Other people seem to be having issues with their airport cards not being recognized for a variety of reasons. I suspect it's something an update will cure. Or it'll just be like a variety of other minor bugs which Apple hasn't bothered to fix yet (like the keyboard backlight not switching off under bootcamp, etc).
Thanks for testing it out on your systems. Was just curious if anyone else had seen the problem.

Similar Messages

MacBook says no airport card install suddenly

My MacBook suddenly lost wifi connection and says that no airport card installed. How can I reinstall the card?

There are a couple of things you can try to get your AirPort card working again.
Reset the Parameter RAM - http://support.apple.com/kb/PH11243
Reset the System Management Controller - http://support.apple.com/kb/HT3964
If neither of those works, you probably have a dead AirPort.
Contact Apple using www.apple.com/support/contact if you are in a country that supports it or call the appropriate phone number on this page. Alternatively carry the MacBook in to an Apple retail store or service provider to ask for an estimate.
Best of luck.

MacBook Pro 17" - Airport card not seen with certain OS

I know this isn't supported but ...
I've had to install 2 systems on my MBP to be able to use Airport.
If I use the install disks that came with the machine - 10.4.8 - then I can see the Airport card and I can connnect OK.
I also want to use the machine as a Portable Netboot server so have got Server version 10.4.7 for Intel. The system runs fine but there is no info on the Airport card and therefore no Airport connection possible, I have tried to do the 10.4.8 update (thinking newer drivers may fix the Airport issue...), but as soon as it reboots and goes thru its startup, it doesn't get to login window and just shuts down.
I can run it in 10.4.7 Server but it would have been nice to have 1 OS not 2 ...
Any suggestions ?
Mitch

Any ideas ?

Macbook no airport card installed, macbook no airport card installed

my Macbook says no Airport card installed?

Thanks for your post, and welcome to the Apple Support Communities.
Resetting the following may help the issue:
OS X Mountain Lion: Reset your computer’s PRAM
http://support.apple.com/kb/PH11243
Note: Resetting PRAM may change some system settings and preferences. Use System Preferences to restore your settings.
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/HT3964
Thanks,
Matt M.

My sister's macbook cant connect to wifi. It said that "no airport card installed". What should we do?

My sister's macbook cant connect to wifi. It said that "no airport card installed". What should we do?
Help us to solve this problem.

Depends on whether or not the machine is under warranty or not. If it is, just take it to an applestore and let them worry about it. If not, your airport card may have failed and may need to be replaced. It could also be that the card needs to be reseated, which is what I would check first. Look for a guide at ifixit.com.

HT3728 What do I do when my MacBook Air's airport suddenly says "No Airport card installed"?

My MacBook air is suddenly saying " no airport card installed" don't know what to do, pls help

if you get the answer plaes send it along same thing happened to me and I tried every reset and nothing worked
e mail me at [email protected]
thanks

HT1338 my mac book pro now says "no airport card installed "which is weird since I always had airport for the last year?Help?

I get the message "No airport card installed "on my mac book pro even though I've been using it for a year? Help anyone

It's still working right?
You can choose to run through this list of fixes
Step by Step to fix your Mac
I suspect the OnyX routine is going to show promise if a corrupt cache file is responsible.

Mac Pro with no airport card installed

I have a Mac Pro with no airport card installed....Can I just purchase an Airport express and connect by ethernet to the Mac pro.... I use Air port Extreme as my router for other computers

Yes, this is referred to as a ProxySTA in the business.
HOWEVER, this only became available with the 802.11n Express. I haven't yet seen it OFFICIAL if the new second generation still supports ProxySTA. I'm a bit hesitant to say yes, because the new express leans a little closer to the Extremes which work quite differently. (haven't had time to test this yet myself)
I'm curious, why you don't just run an ethernet from your extreme to your Pro... I'm guessing because of the distance?

"No airport card installed" only in swedish mode?

Hi all, got this problem with my Macbook pro!
Recently when I was reconfiguring my wifi-network (assigning my time capsule as main router and the modem I got from my ISP as a "bridge"), I noticed that my airport card was acting strange.
The problem is that it says "No airport card installed", but I still got internet connection and can surf/download stuff without a problem. Also, when I go into "System preferences/Network" I can see my airport connection and turn it on/off. Although when I click "Advanced" nothing happens.
I've tried several things but none seems to work, and I'm not sure its an hardware issue. Anyway, this is what I've tried:
1. Rebooting (several times) = Didn't work
2. Resetting PRAM and NVRAM = Didn't work
3. SMC-reset = Didn't work
4. Rebooting into Windows XP via bootcamp = Airport card detected and working just fine
5. Restoring older save via time capsule = Didn't work
6. Format and reinstall Snow leopard and restore older save via time capsule = Didn't work
7. Format and reinstall Snow leopard (again) = Didn't work...-ish?
Now, here's the strange bit. As I log in to a new account with english as main language I notice that the wifi-icon on the top dashboard now is filled (it was greyed out and only said "No airport card installed [in swedish ofc]) and I can now click it, change network and all that stuff. Although, when I go to "System preferences/Language & text" and change my preferred language to swedish and log out & in, the same problem occurs (greyed out wifi-logo, no airport card installed etc.)
So, I'm totally confused. Halp?

Have you done a PRAM reset, CMD+Option+p+r...
http://support.apple.com/kb/HT1379
In fact, do 3 in a row, takes a bit of time.
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive & clear caches.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
If that doesn't help Reinstall the OS.
If that doesn't do it, the card has likely died.

"No Airport card installed" after 10.5.8 update

Just upgraded the latest Leopard update 10.5.8 and, after restart, the Airport icon in my menu bar says "No Airport card installed".
I've been into System Prefs and tried to switch it on, but nothing. I've even been into the system profiler and, when I look under Network > Airport card it says no information found.
I'm on a two-week-old 13" MacBook Pro, which has been working fine with its Time Capsule since it was bought.
Cheers in advance.

HI,
Try the 10.5.8 combo update available here.
http://support.apple.com/downloads/MacOS_X_10_5_8_ComboUpdate
As with any installation, repair disk permissions.
Quit any open applications/programs. Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. That can be ignored. As long as you see, "Permissions Repair Complete" when it's finished... you're done. Quit Disk Utility and restart your Mac.
Carolyn

Macbook Pro randomly restarting since installing Mavericks

Hi guys,
I've got a mid-2010 Macbook Pro. Since I installed Mavericks, about 6 months ago, it's started restarting at random (it just goes black and then goes through the reboot cycle. Sometimes it can happen a few times in the same hour - sometimes once a week. It doesn't seem related to what programs I have open or how hot it is running. It often happens a few minutes after the machine has awoken from sleep, but this isn't always the case.
I was convinced that this was due to the faulty nVidia chip which was included in some mid-2010 MBPs so I took it to the Apple genius bar and showed them this KB article: http://support.apple.com/kb/TS4088 (having first done a clean install of OSX).
They ran "VST (Video System Test) 1.0.3v5 for Macbook Pro (15-inch, mid-2010)" and it passed. They then took the laptop into the back room and "ran some more hardware tests", all of which passed too.
I bought the machine back to my house and started reinstalling software. About 10 minutes ago it restarted itself again (with the same GPU panic message and GPUPanic.cpp:127 line). The only difference between this restart and those before I reinstalled Mavericks is that the previous restarts would be proceeded by a "your computer needs to restart because of a problem" whereas just now no message was displayed until the computer fully rebooted, and then a "your computer was rebooted because of an issue" message was displayed.
I've only installed a few pieces of software, and nothing that I thought would mess with the graphics drivers.
Could anyone please take a look at my logs and see if anything looks amiss? The genius has stressed that it cannot be hardware related so hopefully somebody will spot something.
The only other thing perhaps worth mentioning is that I have 3rd party RAM and a 3rd party SSD harddrive in there. Could either of these be responsible?
Thanks,
Joe
Anonymous UUID:       112D7FC7-B91E-2EB6-6443-E61C57788FB0
Sun Mar 9 20:14:08 2014
panic(cpu 1 caller 0xffffff7f8c3a7fb0): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00610210: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80fc06d000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.35/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 1), Frame : Return Address
0xffffff80fbc230b0 : 0xffffff800a022fa9
0xffffff80fbc23130 : 0xffffff7f8c3a7fb0
0xffffff80fbc23200 : 0xffffff7f8aa22eab
0xffffff80fbc232c0 : 0xffffff7f8aaec49a
0xffffff80fbc23300 : 0xffffff7f8aca40e5
0xffffff80fbc23330 : 0xffffff7f8aca4e10
0xffffff80fbc23370 : 0xffffff7f8a9ffaa0
0xffffff80fbc23490 : 0xffffff7f8aa0047c
0xffffff80fbc23520 : 0xffffff7f8a9fd83b
0xffffff80fbc23560 : 0xffffff7f8a9fd7ab
0xffffff80fbc23600 : 0xffffff7f8aa27506
0xffffff80fbc23800 : 0xffffff7f8aa28386
0xffffff80fbc238e0 : 0xffffff7f8b9aa9c2
0xffffff80fbc23920 : 0xffffff7f8b9ba37f
0xffffff80fbc23940 : 0xffffff7f8b9e833b
0xffffff80fbc23980 : 0xffffff7f8b9e839b
0xffffff80fbc239c0 : 0xffffff7f8b9bfe15
0xffffff80fbc23a10 : 0xffffff7f8b98bb5e
0xffffff80fbc23aa0 : 0xffffff7f8b987ae7
0xffffff80fbc23ad0 : 0xffffff7f8b985636
0xffffff80fbc23b00 : 0xffffff800a4cbe03
0xffffff80fbc23b90 : 0xffffff800a4cdcff
0xffffff80fbc23bf0 : 0xffffff800a4cb81f
0xffffff80fbc23d40 : 0xffffff800a0b6558
0xffffff80fbc23e50 : 0xffffff800a026bf1
0xffffff80fbc23e80 : 0xffffff800a0139f5
0xffffff80fbc23ef0 : 0xffffff800a01e043
0xffffff80fbc23f70 : 0xffffff800a0c976d
0xffffff80fbc23fb0 : 0xffffff800a0f3b46
      Kernel Extensions in backtrace:
         com.apple.driver.AppleMuxControl(3.4.35)[1BFF66C1-65E4-3BB3-9DEE-B61C3137019B]@ 0xffffff7f8c39a000->0xffffff7f8c3acfff
            dependency: com.apple.driver.AppleGraphicsControl(3.4.35)[09897896-ACBD-36B5-B1D4-0CCC4000E 3B3]@0xffffff7f8c392000
            dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f8a928000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8a6bb000
            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f8a980000
            dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f8c395000
         com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f8a9d3000->0xffffff7f8ac3bfff
            dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8a6bb000
            dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f8a9c3000
            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f8a980000
         com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56 A3A4AC]@0xffffff7f8ac46000->0xffffff7f8aeeffff
            dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f8a9d3000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8a6bb000
         com.apple.GeForceTesla(8.2.4)[B6C71E9A-E304-354B-80AD-C69C9032D367]@0xffffff7f8 b96a000->0xffffff7f8ba34fff
            dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8a6bb000
            dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f8a9c3000
            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f8a980000
            dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f8a9d3000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
13C64
Kernel version:
Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
Kernel slide:     0x0000000009e00000
Kernel text base: 0xffffff800a000000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 11037347284434
last loaded kext at 10348497566362: com.apple.driver.AppleIntelMCEReporter          104 (addr 0xffffff7f8c4f6000, size 49152)
last unloaded kext at 10463845022096: com.apple.driver.AppleIntelMCEReporter          104 (addr 0xffffff7f8c4f6000, size 32768)
loaded kexts:
com.apple.filesystems.smbfs          2.0.1
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.filesystems.autofs          3.0
com.apple.iokit.IOBluetoothSerialManager          4.2.3f10
com.apple.driver.AudioAUUC          1.60
com.apple.driver.AGPM          100.14.15
com.apple.driver.AppleMikeyHIDDriver          124
com.apple.driver.AppleMikeyDriver          2.6.0f1
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.driver.AppleHDA          2.6.0f1
com.apple.driver.AppleUpstreamUserClient          3.5.13
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AppleIntelHDGraphics          8.2.4
com.apple.driver.AppleHWAccess          1
com.apple.GeForceTesla          8.2.4
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.3f10
com.apple.driver.AppleSMCLMU          2.0.4d1
com.apple.driver.AppleMuxControl          3.4.35
com.apple.driver.AppleLPC          1.7.0
com.apple.driver.AppleMCCSControl          1.1.12
com.apple.driver.AppleIntelHDGraphicsFB          8.2.4
com.apple.driver.AppleSMCPDRC          1.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
com.apple.driver.SMCMotionSensor          3.0.4d1
com.apple.driver.AppleUSBTCButtons          240.2
com.apple.driver.AppleUSBCardReader          3.4.1
com.apple.driver.AppleUSBTCKeyboard          240.2
com.apple.driver.AppleIRController          325.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          35
com.apple.iokit.SCSITaskUserClient          3.6.6
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCIBlockStorage          2.5.1
com.apple.driver.AppleUSBHub          666.4.0
com.apple.driver.AirPort.Brcm4331          700.20.22
com.apple.iokit.AppleBCM5701Ethernet          3.8.1b2
com.apple.driver.AppleAHCIPort          3.0.0
com.apple.driver.AppleFWOHCI          4.9.9
com.apple.driver.AppleUSBEHCI          660.4.0
com.apple.driver.AppleSmartBatteryManager          161.0.0
com.apple.driver.AppleACPIButtons          2.0
com.apple.driver.AppleRTC          2.0
com.apple.driver.AppleHPET          1.8
com.apple.driver.AppleSMBIOS          2.1
com.apple.driver.AppleACPIEC          2.0
com.apple.driver.AppleAPIC          1.7
com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0
com.apple.nke.applicationfirewall          153
com.apple.security.quarantine          3
com.apple.driver.AppleIntelCPUPowerManagement          216.0.0
com.apple.kext.triggers          1.0
com.apple.iokit.IOSerialFamily          10.0.7
com.apple.AppleGraphicsDeviceControl          3.4.35
com.apple.driver.DspFuncLib          2.6.0f1
com.apple.vecLib.kext          1.0.0
com.apple.iokit.IOAudioFamily          1.9.5fc2
com.apple.kext.OSvKernDSPLib          1.14
com.apple.iokit.IOSurface          91
com.apple.iokit.IOBluetoothFamily          4.2.3f10
com.apple.nvidia.classic.NVDANV50HalTesla          8.2.4
com.apple.nvidia.classic.NVDAResmanTesla          8.2.4
com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.3f10
com.apple.driver.AppleHDAController          2.6.0f1
com.apple.iokit.IOHDAFamily          2.6.0f1
com.apple.driver.AppleBacklightExpert          1.0.4
com.apple.driver.AppleGraphicsControl          3.4.35
com.apple.driver.AppleSMBusPCI          1.0.12d1
com.apple.driver.AppleSMBusController          1.0.11d1
com.apple.iokit.IONDRVSupport          2.4.1
com.apple.iokit.IOGraphicsFamily          2.4.1
com.apple.iokit.IOFireWireIP          2.2.6
com.apple.driver.IOPlatformPluginLegacy          1.0.0
com.apple.driver.IOPlatformPluginFamily          5.7.0d10
com.apple.driver.AppleSMC          3.1.8
com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.6
com.apple.iokit.IOUSBMassStorageClass          3.6.0
com.apple.driver.AppleUSBMultitouch          240.9
com.apple.iokit.IOUSBHIDDriver          660.4.0
com.apple.driver.AppleUSBMergeNub          650.4.0
com.apple.driver.AppleUSBComposite          656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.6
com.apple.iokit.IOBDStorageFamily          1.7
com.apple.iokit.IODVDStorageFamily          1.7.1
com.apple.iokit.IOCDStorageFamily          1.7.1
com.apple.iokit.IOAHCISerialATAPI          2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.6
com.apple.iokit.IOUSBUserClient          660.4.2
com.apple.iokit.IO80211Family          630.35
com.apple.iokit.IOEthernetAVBController          1.0.3b4
com.apple.driver.mDNSOffloadUserClient          1.0.1b5
com.apple.iokit.IONetworkingFamily          3.2
com.apple.iokit.IOAHCIFamily          2.6.5
com.apple.iokit.IOFireWireFamily          4.5.5
com.apple.iokit.IOUSBFamily          675.4.0
com.apple.driver.AppleEFINVRAM          2.0
com.apple.driver.AppleEFIRuntime          2.0
com.apple.iokit.IOHIDFamily          2.0.0
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          278.11
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          7
com.apple.driver.AppleKeyStore          2
com.apple.driver.DiskImages          371.1
com.apple.iokit.IOStorageFamily          1.9
com.apple.iokit.IOReportFamily          23
com.apple.driver.AppleFDEKeyStore          28.30
com.apple.driver.AppleACPIPlatform          2.0
com.apple.iokit.IOPCIFamily          2.9
com.apple.iokit.IOACPIFamily          1.4
com.apple.kec.corecrypto          1.0
com.apple.kec.pthread          1
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 1.58f17
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: OCZ-VERTEX2, 240.06 GB
Serial ATA Device: MATSHITADVD-R   UJ-898
USB Device: Hub
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Internal Memory Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Hub
USB Device: IR Receiver
USB Device: Built-in iSight
Thunderbolt Bus:

I just wanted to share my experiences with Apple recently.
To give some background: my mid-2010 Macbook Pro started restarting randomly after I upgraded to Mavericks and the logs indicated that it was the GPU issue. I am currently residing in Dublin so my nearest Apple store is over 100 miles away in Belfast (a 2-3 hour drive or train journey).
I first took the machine to the Apple store on the 8th March, having first made an appointment at the Genius Bar. I had entered details of the issue into the concierge system and the Genius seemed to know what he was dealing with. He ran the GPU test - which it promptly passed - but, after this point, I didn't see the Genius again as he disappeared into a back room, never to return.
About 20 minutes later (as I was beginning to get annoyed) someone else came and asked if I was being helped. I explained the situation to him and he hurriedly offered to "take it in the back to run further tests". I agreed and left the machine with him - but in all the kerfuffle I left my charger behind.
I went back and collected my laptop as the store was closing. I briefly discussed the test results with a different Genius, who suggested that it must be a software issue. He said that - as I had restored the OS to factory settings before the visit - it was most probably fixed. Given that it had not restarted since I restored the machine (the night before), I agreed and left.
Unfortunately, I didn't realise that I'd forgotten my charger until I got home. I called the store the next day but was told that it's "not Apple policy" to post things out and that if I wanted the charger I'd have to collect it from the store myself. I was then told that it would probably be better for me to "just buy a new one" given the distance involved!
Anyway, the next day I was reinstalling some software and the machine restarted again. I made a post on here and was told that the logs still suggested a faulty GPU, and that the Genius should have spotted it.
So I made another trip to Belfast!
First, I tried to collect my charger. After some crossed wire between staff members, it turned out that someone had labelled my charger and left it on the side for me to collect, but then someone else had then thrown it away. To Apple's credit, however, they gave me a new one off the shelf without hesitation.
Next, the Genius ran the same test again and this time it failed. I asked the Genius why it would be the case that the EXACT same test would pass one day and fail the next but he didn't have any ideas. It is *my* theory that the test not only checks the GPU itself, but also looks in the log folder for logs that indicate a faulty GPU and that, by restoring the OS before I took it in, I effectively "cleared" this folder and made it impossible to detect.
Anyway, he next mentioned that it was out of warranty and that I would need to pay for a repair. However, I had a printout from the trading standards site which outlined the Sale of Goods act and how (under UK law) we are protected for 6 years from purchase if a product is defective. He spoke to a couple of managers and agreed to replace the motherboard without charge.
Next, he wanted proof that I'd purchased the machine directly from the Apple website, as apparently their records only go back 18 months (!). Unfortunately, I lost some emails a couple of years back and no longer had the receipt but - after another discussion with managers - he agreed to proceed anyway.
He then said that I would have to come and collect the machine in a few days. The trading standards guidelines say that the RETAILER is responsible for arranging collection and delivery of the faulty product so I asked whether they could ship it to Dublin. However, he argued that to do this I would have to rearrange everything through AppleCare and have them collect/deliver the machine. So, having gotten this far (and not wanting them to change their minds), I just agreed.
Anyway, I received an email saying that it was ready a few days later so I went back to Belfast again and collected it. So far (touch wood) it's been working perfectly and without a single restart.
So, the things to remember:
1) The test may not detect the issue the first time but that doesn't mean it's not there
2) Restoring OSX to factory settings MAY impede the ability for the test to detect the issue
3) It doesn't matter if you're out of warranty if you're covered by Consumer Law (check out the law in your country)
4) Don't leave your charger in the Apple store!
NB: I'm not a lawyer, of course, and none of this constitutes legal advice; I'm just hoping it will help some people as there seem to be a LOT of folks having this issue.

Can't boot from install disk, and says no airport card installed, HELP!

I bought a new Macbook Pro a few months ago, which recently had to go in for repair to have the screen changed. It came back with the new screen fitted but they had done a terrible job at aligning the lid, so it went back again. Came back and all looked good, until i booted up and realized that where my wifi icon is at the top of the screen, it wasn't connected. When clicking it to bring down the drop down menu of available wifi spots, all it said was "No Airport Card Installed"....Thinking a repair of disk permissions might be worth trying, I tried to boot from my OSX install disk holding down C, however when holding down C all it does is go on a constant loop of restarting, not even reaching the Apple logo. If I don't hold down C then it simply boots to the desktop, so i'm unable to access disk utility correctly to run a repair.
Being pretty fedup with the whole situation, the laptop has now gone back for a 3rd time, as it never had these two issues before. I was just wondering if anyone had any idea what might have caused this? And how a status of no airport card installed and a drive that wont boot a disk normally can be related?
I'll be getting it back on Tuesday, but i just wanted to know what the heck they might have done to have screwed things up.
Thanks
Phil
Message was edited by: Philip Dexter

Hi Phil,
I can't say for sure, but it sounds to me like they didn't reconnect the WiFi hardware when replacing the screen. To my knowledge, the Airport "hardware" (including the antenna) is located inside the screen hinge. When the screen was replaced (and the hinge not properly aligned) perhaps someone improperly connected the Airport hardware, or forgot to connect it entirely.
The reason the WiFi hardware is located in the hinge is because that is the only plastic area of the entire notebook. Radio signals do not travel well through aluminum, so some area of the computer has to be plastic to allow that signal to get through. The hinge is the only area where that's possible.
As for the reason why the machine wouldn't boot up from the disc, I have no idea. Here's hoping it does when it comes back. If I were you, I'd have a chat with Apple Customer Relations about the situation.
--Travis

Why am I STILL getting "No AirPort card installed"?

Guys, I am really struggling with my laptop. Here's what happened.
My Macbook Pro 2009 13" was unexpectedly shutting down, freezing, etc. I took it into the Genius Bar and they ended up having to replace my hard drive bracket. Not terribly expensive, not a huge deal. When I got it home, it refused to acknowledge the AirPort card. It gave me "No AirPort card installed" and was not recognizing the hardware. I went back in, told them what happened, and they replaced the AirPort card (free of charge because I think someone there had messed it up since it had been fine before).
All was well until I had an oopsie moment and it took a serious bump upside while open. The computer wouldn't recognize the AirPort card again so I brought it into the Genius Bar again (and yes, that would be the third time in about a week and a half). They did not charge me and said all they had to do was reseed the card. Wonderful. It worked fine for about a day, then it started acting funny, not recognizing the card, but when I restarted it, all was well. I left it shut and charging last night and when I opened it this morning, yet again, "No AirPort card installed".
I've reset the PRAM and the SMC, I've restarted the computer multiple times, I've massaged the black hinge some... and now I'm researching USB Wifi adapters because I'm getting really fed up. Anyone have any idea why this keeps happening? Or any suggestions on what to do? The AirPort card is literally less than a month old. I can't go into the Genius Bar every few days to have them reseed my card, plus I'm sure they'd start to hate me.

Welcome to Apple Support Communities
If you are still having problems with your card and a new AirPort card doesn't solve anything, just ask for a new logic board. It will replace everything except the display, memory and hard drive, so this should work without any problem. If they refuse, insist because it looks like the only option in your case. Good luck

How to solve " No Airport card installed"

I got " No Airport card installed" on My macbook pro, so i couldn't get access to the Internet. I tried so hard to follow the step - by - step from others suggested, but didn't work. Any idea to help me ? Please...
Cattareeya, Thailand

One of the geniuses said he took out the battery by himself. But then we noticed something was up with the bluetooth so he sent it in for repair. What would you suggest can be done?
Thank you!

Why does the airport say there is no airport card installed?

I have had my MacBook Pro for 4 years now and have never had an issue. I turned my laptop on the other day and all of a sudden I can no longer connect to wifi and the airport button just says there is no airport card installed?

The usual reason is that the Airport card has failed and will need to be replaced.

Macbook pro"No Airport Card Installed"

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